AT&T

BAIT AND SWITCH TACTIC AND VERY POOR RESPONSE TO MY ISSUES AND CONCERNS
I WAS SOLICITED BY ATT/UVERSE TO BUNDLE MY SERVICE AS A 10+YEAR CUSTOMERI HAD MY LANDLINE AND INTERNET THROUGH AA&T BUT MY T.VPROVIDER WAS DIRECTV I HAD SEPERATE BILLSON/ABOUT 11/THE SALES ASSOCIATE INDICATED THAT BASED ON MY PRESENT PACKAGE MY TOTAL BILL WOULD BE 'REDUCED' IF I BUNDLED TO ATT/UVERSE I WAS PROMISED A $GIFT CARD ALSO ONCE I GOT MY FIRST BILL IT WWAS $and my prior average bill was $and DIRECTV WAS $MY LAST DIRECTV BILL WAS PAID IN NOV SEPERATELYSO I WAS CONFUSED ABOUT THE EXTREME FIRST BILL I CALLED ATT/UVERSE AND THE MADE SOME ADJUSTMENTS 12/8/AND SAID I WOULD RECEIVE THE BUNDLE DISCOUNTS AND AND AN ADDITIONAL $GIFT CARD FOR THE ERRORS AND INCONVIENCE (GIFT CARD TOTAL NOW $300) I DID GET THE INITIAL GIFT CARD OF $BUT NEVER GOT THE SECOND I CALLED REWARDS ON 1/25/TO CONFIRM AND THEY SAID NO RECORD BUT TO CALL BILLING I CALLED BILLING AFTER (

AT&T with DirectTV provided a promotional offer for 2yr if the customer would combine phone, internet and TV service customer charge would be
June 2016, I agreed to bundle and move my Dish service to Direct to get the promotional offer of for all services I have not paid the amount I was told since the I accepted the contractual agreementFirst, I was told the bill did not get bundle correctly, then I was told the amounts did not get adjusted correctly and I am still being billed $ This action is a breach of agreement, advertising, consumer fraud and failure to train/supervise/train employeesI am again attempting to get the price I was promised for the services If this final attempt does not produce the expected results, I will surrender all equipment and will not pay for any further services beyond this date 10/19/

We signed up with Att and Direct TV in October of For two years our monthly bill was suppose to be roughfly $including taxes Each month when we received our bill, the amount was never the same, or what it was suppose to be The bill came in from $to every imaginable amount, up to $ Each month I had to call to get the bill straightened out I had to spend two and three hours each time, being switched from one person to anotherI put up with this from October until June I told them during this time if I had to continue to do this, I was going to cancel my subscription and find another serverThe matter continued as usual, and in July I cancelled my subscription and went to Charter They continued to send me a monthly bill plus they wanted $for terminating my contract Once again, I had to call them I told them I got a monthly bill and reminded them I cancelled my subscription and I didn't feel like I should have to pay the termination fee b

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have an issue with AT&T internet, specifically with emailPop up messages occur telling me I have to enter a user name and passwordI received these messages almost daily, sometimes several times in one dayUntil I close the error message, my email is locked up - can't send or receiveI was told others, including an AT&T employee, were having the same problemI asked to be put on a different server, but was told they could not do that
I filed a similar complaint in 2014, after fighting this issue for over years.I spoke to an AT&T rep on a regular basis until Aug 28, Even though they admitted there was a problem, the problem was with Yahoo, who provides the server for emailI was constantly being told that Yahoo is working on it.On Aug 28, 2015, I received an email stating that t

Company activated landline and took cell phone number which we did not want taken Ive tried to resolve this times with no satisfaction
I have called times and spent over hours on the phone being passed from person to person trying to get this problem resolved I was told twice the problem was fixed only to find out the problem was not fixed, and now is worse than beforeThe customer service is terrible being passed on from person to person times spending hours on hold and never resolved

I've tried AT&T Internet twice now, and both times the speed of the internet I was getting was misrepresented by the salesman First time was when I moved into my Condo years ago, I was setting up utilities and automatically got transferred to AT&T when I said I wanted to set up internet I figured I'd see what they had to say since I'd planned on keeping my cable internet The gentleman on the phone said that AT&T had Fiber Optic internet lines layed in my community, and enhanced speeds were available He quoted 18MBps download, yes MegaBytes, not MegabitsI even asked to double check, is that big "B" as in Bytes? The gentleman answered yes, MegaBytes, and he had it himself, and he could do anything with his internet speedsfast forward to installation, and the tech says it's Fiber to the node, then regular phone lines into the houseI'm A+ and Net+ certified, so as soon as he said phone lines I knew there was no way it could be MB The install confirmed my suspicions with a quick speedtest 18Mbps down, 1.5Mbps up That's AT&T Fiber three years ago
Fast forward again to Dec 2017, an AT&T salesman shows up at my front door, saying that AT&T was now hooking up direct Fiber lines to your house, and I could get 100Mbps down and upI get down with my current service, but only up I do video editing at home, and upload quite a bit, so getting times my current upload with the prospect of within a year (according to the salesman) gigabit internetwas too much to pass up
Fast forward again to install, and the tech again goesIt's fiber to the node, copper to the house *FACEPALM* He hooks it up, and my speedtests showed 20Mbps upload, and I never saw 100Mbps down It varied between and the highest I recorded was 80Mbps download
times AT&T has misrepresented their product to me, and stuck me with an install for a service I barely used This last one they charged me $for install and $for a month of service when it was hooked up for less than a week It's criminal I even tried to call their customer service and talk to them to see if we could work it out, and just got transferred between departments for minutes before I finally ended up with a lady that could barely speak English (nothing against her, but she was very difficult to understand over the phone) and she had trouble understanding what I was trying to complain aboutI tried, then she kept asking me a question and I couldn't understand and she disconnected
I don't care if AT&T knocked on my door and offered me the best internet on the planetI will never buy, support, or use their products knowingly ever again

At&t stinks One day late and I pay a $late fee They randomly change the due date for the bill every month but the time of my paycheck deposit is always on the first This is the equivalent of 4000% interest This is called ursury If a lender charged this the government would be on them immediately and sent to jail Some enterprising lawyer should develop a class action suit representing all of us He could retire soon after Had at&t for years Time to find another provider and hopefully everybody else will do the same They deserve bankruptcy

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I had a defective gateway, I have sent it back weeks ago I contacted them on chat since they were closed and they said it was received on 07/30/ I contacted them again on 07/31/and now they are saying it was not received and want me to pay for a gateway that was broken and that I do not have They keep telling my services *** not be restored until then
Product_Or_Service: gateway

Service Type: Residential ServiceAccount: XXX-XXX-XXXX-XXXAccount: XXX-XXX-XXXX-XXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Over the course of the past several months we are continuously being overcharged for our internet bill Each month I spend hours on the internet talking to reps and having the bill adjust with the promise that this will never happen again Every month the bill increases with the same situation
PLEASE can you step in

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I was promised via online chat that I would receive a new promotion on my uverse service that was superior to what I already had with faster internetThe catch was I had to wait until my promotions expired before they could honor that promiseAfter contacting them I was told that they had no promotions available at allVia phone I got connected to retention, but they only offered less than half of the discount I had previouslyThat is not a better dealThe chat transcripts are provided belowI have the reference numbers for the chat, but the system keeps mistaking them for social security numbers
*** : WE *** apply the best promo at competive price
Me : Have a good nightI hope you are correct
*** : Yes, I amI can personally ensure you that you don't have to pay more than th

I am a AT&T customer and have been for several years with several different accountsMY daughter moved on April Her Direct TV account was in my nameI called to have this service disconnected on that dateI never received a box to return the equipment so I called again on May 3, at that time I was told the account had been suspended for nonpaymentIt was never disconnectedIt took me ONE HOUR AND FIVE PEOPLETHis is the WORSE customer service I have ever encounteredI was sent overseas, spoke to people I could not understand and loss patience for what should have been handled easily but was made unnecessarily complicatedAll I asked for was to have service disconnected and a box to return THEIR EQUIPMENTIf I did not like the competitor I would have cancelled all services I have with AT&TAT&T need to do better!!

I wouldn't give even a star I had a fire in my garage several months ago in which I couldn't live at residence I put my account on "suspend" status until my return Which there is a monthly charge That was easy to do and rep gave me restoration phone number Restoration number is useless After I was able to move back in I called --and used website chat for days, spoke with different people-- and was told technician was scheduled different times And spoke to a supposed supervisor twice who confirmed last appts Each time I called rep told me nothing was noted on my account where request was made and appts were not scheduled At this point, I can not rely on their service or process Revdex.com was able to have someone finally call me and cable portion has been removed However, "suspend" status fee was not reimbursed and now they are charging me fee for breaking contract Furious!! I will be looking for a better service provider for internet and phone I hope they go out of business

I signed up with At&T approximately June 29, I was NOT told the internet was includedI only wanted my phone and TV connectedWhen I received my first bill, it was very expensive, so I called my daughter to take a look at the bill and call AT&T to inquire about the internet charge because I do not use a computer or any electronic devicesMy daughter is filling out this complaint for me on her computerI use her email address because she is in charge of handling my affairs and I am not computer literateMy daughter calls AT&T on speaker phone so I can hear the conversation, after hours of getting the run around and speaking to several different agents, finally I was directed to a person named***, I explained that my dad did not have any use for the internet and if they could remove the charge and service from his bill.*** then explained why the internet was needed and was trying to convince him to keep it, and after several hours he offered a wireless service that d

At&T has lied to me multiple timesThey told me my bill would cost per monthIts showing up at per month
In January I went to AT&T to renew my internet packageUpon arrival I was told that the package no longer was available but I was able to get internet/Direct tv/home phone and cell phone for per monthThe next month I received a bill totaling $When I brought the bill to AT&T I was instructed that it was an error and it would be correctedThe error was never corrected, I called last month to cancel everything I had with AT&T and was then told that if I canceled my packages with AT&T that I would owe AT&T thousandsI was told they would fix everything and it would be better this monthNow im going through the same process againI cannot afford to pay per month for anythingAT&T lied to me and is stealing food from my family mouth

Case Description: ATT keep overcharging my billI have to talk to customer service everytime to get extra charge removedI am tired of ATT service
Roughly months ago, I started two cellphone lines with ATT on deal of buy one get one phone freeIt took couple of phone calls to respect that deal but finally my bill go corrected for charge of only one phoneGOOD ONLY TWO ANGRY PHONE CALL DID THE JOB
Roughly months ago, I ordered extra internet service with ATTMy order was through my account and onlineFirst internet bill was higher by $I called again and I was told that I have to link both my accounts in order to get $discountThis shows how much your online system suckI ordered my internet through my existing cellphone account and they showed reduced price due to bundleWhen I go the internet, your system convenient forgot that I have another accountI think IT'S A SCAMIF CONSUMER FORGETS TO CHECK THEIR CREDIT CARD, YOU KEEP CHARGING EXTRA MONEY EVERY MONTH
Finally, I got my both account linkedGreat news that I got my internet bill as promisedWORST NEWS THAT I LOST MY ORIGINAL DEAL OF BUY ONE GET ONE FREE PHONE DEAL
Since then, I have been calling or chatting on a monthly basis to give me credit of $Everytime, I contact ATT person, they promised me that credit is in the system and I should automatically get next monthNoIt does not happenFor last two time, I am saving chat transcript as proof

I never thought a company could disappoint me so terribly that I would feel compelled to take the time out of my busy day to put this in writing! I am a local business owner for years and would never treat my customers the way I have been treated by AT&TI was forced to cancel my subscription due to them not holding up their end of the bargainI have no outstanding bill and they agreed with thatUpon me cancelling their service I get a bill for cancellation fees, taxes and service feesAs I try to get to the bottom of this and be thrown around like a ping pong ball from one department to the next and put on hold time after time, I requested to speak to a supervisorAfter holding again, I get an outgoing voicemail that states, "Hi, you reached ....maybe I'll call you back, maybe I wont." Is this possible?? My mind is blownLike I said, I owe them no outstanding billsThis is a web of fees that is nothing other than a trap! I would never recommend this company to anyone and I will not stop until this is resolved so my good credit does not get effected

At&t uses a convoluted billing system to incur more reconnection charges
At&t's billing cycle ends on the 12th, but the bill is due the previous 4thA month in advance for services not yet renderedThis discrepancy is so they can disconnect services to customers a few days later and charge them a dollar reconnection feeIf they refuse, they are in a contract and there is an early termination feeIf I were a customer that had issues paying his bill in the past I could understand the nonrefundable approach of their fee, however my bill has always been paid, and to my recollection I haven't been disconnected or had them adjust my bill for any reason other than my service not working for a week and having to let a tech come to my house twice to fix itAt which point they credited me dollarsFor not having service for a weekMy bill is roughly dollars a monthSo they credited me LESS than the amount of service I missedWhen asked why they didn't email me a disconnection

I have been dealing with this crap company for over two weeks getting internetTech come out stated cannot hook up service due to not having access to neighbors yard and I need to reschedule or order new modemOrdered new modem was told would be there in two daysdays later your order got stuck in the system and should get it the next dayNext day we are sorry can't find the order the order is confirmed and will get the modem in daysdays later you should get the modem today but the system does not show it was shippedClosed account Called to install fiber optics for new service now tech said everything is hooked up but an issue with the order the order needs to be approved, once approved just need to plug in the modem.Called tech support said it is guaranteed you will have service by 2pm next dayNext day is today still no serviceService tech stated service order was approved we will have to send a tech because it has not been connected at connection port

I am a ATT customer and I received an email stating that my order was received 12/ did not orderSomeone placed an order on my account for two iPhonesI immediately called and reported this to ATT, let me also state that after being on hold almost two hours and transferred and on hold another hourI finally got through to the fraud dept(Someone needs to put these people through customer service training.) once the fraud was reported I asked for a confirmation email at which time I was told that ATT does not do that, seriously? I was told this would be investigated
At this point the phone had not shipped, I received another email at 11:38pm that same day stating that the phone shippedI called FedEx with the tracking number and filed a compliant stating that this was fraud, which att should have already done the day prior, since this is their businessFedEx DID send me an email stating this information reported as a fraud
The phone was delivered to the address despite my efforts
I phoned att again and was told not to worry, I will not be responsible for any of this
after a few weeks went by I started to received emails asking for my phone to be returned or I would be charged $380.57, I again called ATT and again after a lengthy hold time was assured to ignore the emails, again I asked for verification of the conversation via email and was told no, but the could send a text!
Well, this happened again another two times with the same outcome
Wasting my time and getting frustrated with the lack of customer service!
Today 2/26/I looked at my bill and was in fact charged the Again a phone call, a transfer to Global Fraud, an hour and a half hold time, that I had to take an extended lunch hour to take care of
I spoke to Urecha Dunn, who could have cared less and acted like I was putting her out I told her what happened and gave her my information, not even an apology on her end
Again I was told no email verification aloud, I was told my account was credited
I am so frustrated at the way this was handled right from the beginningThat phone could have been prevented from being shipped and no one cared, no wonder why there is fraud at your company
I had a harder time getting my original phone, how did someone order something with no deposit on my account when I cant even do it?
Then you don't even bother putting a hold via fedexIts been almost three months and I am still dealing with this! You have the worst customer service EVER

A sales rep knocked at my door promotong AT&T U VERSE -I asked all the questions you normally ask and one in particular was if TELEMUNDO was a channel they offer The agent took out a pamphlet with the channel line up my they offer but he said if I wanted that channel I needed to do the spanish package that was extra I said ok he highlighted the channel and we continue credit check signutre etc etcthe installation is done all is greatCome world cup FIFA soccer TELEMUNDO WAS THE ONLY CHANNEL IN SPANISH that was offering the game Telemundo is not int he channel availableI call and I ask to speak to a manager I am informed they dont have telemundo and a manager is not availableNow we had to run and get antennas one for the living room and another for the room $to see the gamesI called again never was able to speak to manager I was treated very rudeI explained it was told that the channel was avaialbel and that was one reason I signed with themtill this day I h