AT&T

advertising and fraudulent charges
I attempted to switch my services to an AT&T bundleI took off work and waited for hours while AT&T tried to connect the internetAfter hours the tech said it was impossibleThat the service AT&T sold me will not work for meI called Friday Jan 5th to cancel all pending servicesI have a recorded coversation where I told the rep I wanted to cancel because they cannot provide the serviceI told them the only way I would keep AT&T is if both internet and direct tv both workThat I would miss out on too much savings to have just one serviceThe AT&T rep assured me that if the services didn't work I would be able to cancel both of them within daysOn Monday January 8th the servcies were attempted to be installed againNeither the internet or direct tv workedI went out of town for work on Tuesday and Wednesday the 9th and 10thI got back from my work this morning and called to cancel the bundle well within the days because th

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On November 1, recieved Order Confirmation for DirecTV and Internet/Phone dated October 31, DirecTV a company owned by AT&T added premium channels (HBO, STARZ, SHOWTIME and CINEMAX to my DirecTV accountI did not authorize this added on I originally removed the channels (HBO and STARTZ), that I did have on September I called on Nov 3, and spoke with a women and told her to remove the premium channels, because I did not order the channels, she stated that it was being done and I agreed to the HD Extra Pact for month free and she explained that after months it would cost $a monthI called again November 22, (Spoke to ***) still the premium channels remain on my bill I was charged $ Which I paid $and then DirecTV added the balance of $on to the

Aug 13, contract date: Agreed to AT&T service with 45Mps speedAT&T only supplied me with 18Mbps, then told me infrastructure can not do 45Mbps
Door-to-door sales person *** *** "bait-and-switch"This sales person had a valid license in my city (Livonia, MI) to commence sales activities in our neighborhoods
Per my contract, I chose 45Mbps, but, AT&T implemented 18Mbps without notifying me first! Also, I have additional hardware that was
fastened to the back of my house! AT&T later admitted that 45Mbps is not possible via existing infrastructure in my area!
My initial bill was also showing overcharges, I called to have them fix it and this is how I learned about having a slower internet speed (18Mbps) than what I signed up to get (45Mbps)
I tried to work with AT&T for a long time to get a fair resolution and they did not do business in good faith in my opinion

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1AT&T bought Direct TV They increased my bill by $overnight with no warning and no changes in service I spent over two hours on the phone on September to resolve the issue Forty minutes of that time was spent on hold The initial call I was on hold for more than minutes before a human being took my call I spoke to about human beings who in turn kept putting me on hold and asking me the same questions over and over and over and over again None of these people took action to lower my bill Finally, Shaun took action to change my services (my package) which I did not request He got rid of FOX NEWS (which is the only REAL news on tv) So I called back later and tried to get FOX NEWS re-instated They said that if they re-instated FOX NEWS to my programming my bill would b

Service Type: Residential ServiceAccount: U versal XXXXXXXXXXAccount: U versal XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Companies like Att have to close down and stop exploiting, stealing from consumers ...I AM SICK & TIRED, CALLING THEM WASTING MY TIME
ATT is the worst provider I have ever experiencedThey overcharge every month and their billing is a shell-game juggling actThe online statements do not match the paper statements ( When they do send them) and the emailed statementsI spend several hours a month on the phone with their Repstrying to get the Internet bill back down to where it is supposed to be and it is a waste of time for the next month, the game starts all over again and they overcharge, overcharge, and overchargeCustomer service intructs what to pay after correcting and on following month they charge past due feesThey broke their agreement in their contract at the

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On 27-Feb-17, my husband call AT&T to cancel our DirectTV service*** (employee ID *** offered us month of free tv serviceWe took the month of free tv, and *** advised us that billing cycle would end 08-Apr
13-Mar, I inquired about canceling our tv service*** *** (ID JR0214) advised many times the cancellation fee for canceling our tv service would be $per month once we chose to cancel it
07-Apr, my husband call AT&T to cancel our tv service
13-Apr, we received our bill for the previous month, and we were billed for $(internet and our supposed free month of tv service)
14-Apr, we received an email confirming that our DirectTV service was removed, even though we called on the 7th and by the 8th, we didn't have service
Between 14-Apr and 22-Apr, my husband c

We switched to AT&T from Verizon about 3-months agoWe moved our phones, internet, TV, everything and bundled for a better dealSince then, we have had no internet for almost 100% of the timeIt started by needing to re-set the internet twice a day (we just dealt with this for a few months before calling because resetting it once or twice a day wasn't too big of a deal for should have called), then it became more frequent, then we couldn't watch half of a show without the internet going out and now we have no internet at all and my husband cannot work from homeThe soonest they can come out is days from nowdays that my husband cannot work from home because our internet keeps going out, we have already had techs come out to try and fix it, none have workedEach time we have to wait days before a tech can come out againThe tech that came out last, left the dog gate open under the house after working on the internet and my dog ate the insulation under the house, causing damage to the house and our dogAT&T had nothing to say about it when I told customer serviceThey refunded the month of June's internet amount which is $All of this stress, inconvenience of needing to be home for a tech to be there, not having internet, damage to my house and dog because of a tech's carelessness and they give me $23.00? Wow
But what I would like is for our internet and cable bundle to be cancelled without penalty and no fees associated with uninstalling everything and sending it backI just want to be done with AT&TI am happy with our phones, but I want to be done with AT&T internet/cableWe have had issues with our cable connection as well but haven't called customer service on that yet, still dealing with the internet issuesI regret switching to AT&T, we should have stayed using Verizon and Charter internetIf an AT&T customer service representative or a manager could reach out to me at [email protected] regarding cancelling our service without penalty, it would be greatly appreciated
Note-this doesn't even begin to touch on the negative experience we had in getting information in signing up our phones, internet and cableSo much information
Thank you

Was sold iphone buy a store manager on a "get one free promotion" that did not exist Employee quit that day and store manager agrees that I should not owe for the second phone My plan was also changed to a more expensive plan without my knowledge Customer service calls = hours and all agree this was wrong but no one will remove the charge from my account Will cancel contract and use another company

This is by far the worst experience I've ever had with any monthly bills I haveTheir computer goes down so they don't bill me even though I have automatic paymentsThen they charge me a late fee even though they admitted that it was there mistakeThen they double bill me for their mistakeI cancel them and switch to Verizon and I call to zero out my bill and they won't even let me do thatThey couldn't even figure out how much my bill wasI had to explain my bill to them!! Over hours on the phone, accomplished nothing and they expect me to call back again
They have no respect for their customers, they can't get control of their billing, constant mistakes on their end in which they charge YOU for, ridiculous long waits when you contact them to fix their mistakes
This type of buisness practice should be illegalThank goodness there are other optionsyear AT&T customer here and they treated me like GARBAGE because I wanted them to fix their own mistake

They take channels away at randomCost way to muchAfter you close your account they keep adding a billFirst saying the balance is then Will it ever end ? And never let them have access to your bank account because they will take out amounts you did not okay

AT&T is so messed up it is AMAZING that you are still in business with your "mis-quotes" and total crapYou guys quoted me a price for months locked in (which is in writing via your online chat- if you choose to do that) but then months later you jack it up $bucks and tell me, "you were mis-quoted"Ummmm how is that the customers fault?! Then you can't give me that price anymore and now its $20-more than thatTHAT IS TOTALLY UNACCEPTABLESo then I want to cancel and am told "We are going to waive the cancellation fees for you for your troubles you have endured"Awesome right?! NOPE! I call to cancel today, only one day later, and then you tell me I was now "mis-informed and it will cost $to cancel, we cannot wave cancellation fees" AGAIN- THAT IS TOTALLY UNACCEPTABLE! This is truly awful customer service you provide to your customers and I want this resolved ASAP

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We set up an appointment on March 1st to have our service moved to our new locationOur appointment time was from 11-W received a call two hours after they were supposed to come stating they had "facility issues" and we had to rescheduleWe then rescheduled for the following weekNo call, No showI then called myself and spoke with someone, they were still having issues, so another appointment was scheduledNo call no showThis happened nine timesEach time a different excuseThey never had a technician for meThey had the year They had the wrong addressI even had the supervisor admit to me that the rep lied about someone coming to my apartmentI am also on the phone with them now, and I was told they did not even have an appointment today, when I spoke with someone friday

My complaint isn't with my wireless contract, it is with DirectvWhen I switched from Uverse to Directv a little over a year ago I was told there wouldn't be a contract since ATT just acquired DirectvWhen I called early last month to switch back to Uverse, a rep by the name of "G" took my call and told me there would be early termination feesHe would work on getting them waived since the rep in told me no contract"G" called me back twice saying he was working with a manager to get fees waivedOn the 2nd call to me he explained all early termination fees had been waivedHe then said when Uverse was set up to be installed on 8/to call and cancel Directv after the installation was complete
I called the evening of 8/17, spoke to ***, and long story short, spent hrs and minutes on that callAt the end of the call, *** was to credit the account $because "G" didn't get the fees waived*** even said reps will say anything to get a sale!
I opened up

I had AT&T wireless service and Direct TV as my TV provider I was paying and respectively I called to change to a combined bill since they are now under one umbrella I was told that with the combination I could go to unlimited data for a month So of course for dollars extra a month I agreed to that I was told ALL ELSE REMAINED THE SAME
I paid my last independent bill November 20th for the and
I got my first combined bill dated bill cycle 11/5-12/in the amount of It shows for Direct TV, for ATT and for ATT I called them and said it looks like you are double charging me for my old plan + my new plan instead of just my new plan They said no you had a previous unpaid balance But like I said they pulled the last payment out 11/ And on the 337$ Bill it actually says that the $ if for December 2- and the is for December 4- January So they are saying that It is for my last bill on the old cycle and pre paying the next bill for my new plan
So I paid the bill Then on January they pulled out another When I called to see why that is so high they said that is my new billing amount
So in December that was supposed to be my first "new" bill along with my old bill it was and two weeks later I already owed again and this time it was 270?
I was told by one person that the was incorrect on the first bill and that he would get that adjusted then put me on hold and I was actually transferred to someone else In the last months I have paid over 765$ and cannot get any answers They just keep charging my card without answers

I have been a customer of AT&T for less than a year, a few months into switching to their service I experienced issues with billing and what I was quoted during the initial switchI am currently dealing with an issue that AT&T cant resolve, I have spoken to at least different reps from them and even "managers" and still cannot get a resolution to my issueThe customer service from AT&T is horrible and I regret my decision in switching to them for my phone carrier serviceThe reps tell customers misinformation and the company does not back or resolve the misinformation given, they simply say "Sorry you were informed incorrectly there is nothing we can do"So essentially the customers get penalized for misinformation given from a rep of the company, explain to me how that makes sense? I cannot find an email address for customer service or any other phone numbers besides the customer service hotline which does nothingThe chat service is just as bad, they really dont make it easy for customers to contact them and definitely dont own up to their own mistakes and make it right for the customer

Service Type: Residential ServiceAccount: XXX-XXX-XXXXAccount: XXX-XXX-XXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I started on 7/22/contacting AT&T and Direct TV about upgrading my existing Direct TV account to the genie System and seven wireless receivers and place me on the new Premier - All Included Package I was told by the customer service agent at time that since I was a long-term customer they could and would upgrade my system to the package with the Premier all-included package and that they would include the seven wireless receivers and waive any equipment, installation, or activation fees I was told that that would schedule an installation date and would call me back with the information later that day since the AT&T Technician was at my home at the time upgrading my home phone and home internet and I would lose my connection when he didI never received a call back that day I calle

Service Type: Business ServiceAccount: XXXXXXXXX-XAccount: XXXXXXXXX-XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Basically my past experience is that you have negociate new contract every month period You can't call ahead on 12th month to find out what the new rate will be or if a promotion will be available So in the month following the th month(you are billed a month ahead) the rate usually jumps up substantially
Given example: April/13th month) - the rate went from approximately $to a(rounding) Called in May/2016- ATT made adjustment to $ Then the following months thru rate was $ Not sure, but believe sightly high than original stated on phone for monthly payment
Things just get complicated when trying to establish rate, I think I just gave up !!
So next comes Jan -Mar of The rate jumps to $138/month reason given after contact was an over all rate

I signed up for AT&T phone and internet service starting 3/23/and I was told that these services lumped sum together will cost me $per monthIt has been less than six weeks of service and they have send me a collection notice for $and my total balance due they say approximately $466, I called customer service to fix any billing error they have and they said there is no error this is how much I owe for the services I receivedI complaint about advertising and falsifying information about their fees for services provided to have customers sign upI believe I only owed the fees that I agreed to pay which is $per month plus tax
Product_Or_Service: Phone and internet service
Order_Number: ***

I received Direct TV on September 5th of this yearI had just had brand new floors put in my home on September 4th of this yearOur oh so wonderful installation guy, Kyle, scratched the floor in two different inch long all the way through the finish of the panel with his utility bagsI attempted to contact them that day when I noticed the marks, They said they would send me information on how to file a claimWell it's November 27th and still nothingKyle also did not wear the protective booties they are supposed to and tracked mud through my entire houseWhen I called this morning to complain about a rise in my bill they stated it was because I changed my package (when their site says only upgrading will affect your discounts) I downgradedThey told me they would not change the price and would have to call me back about my claimI'm not happy at allDo not waste your time with this companyIf I could give a star rating I would

I received wireless, Internet, and cable through AT&T in February of Within one month, I had to move out of the apartment I received the Internet and cable for lunch, due to unsanitary conditionsI was assured that I owed nothing else by the representative that I cancelled service withI received no other bills until September of I received a collection notice for $and was notified that I had been reported to the credit bureau! This is fraudulent and untrueI want this resolved immediately!
Product_Or_Service: Samsung /Note 5/
Account_Number: ***