AT&T

I contacted at&t they offered me direct tv and home phone,internet and wireless everything for or [redacted] a month months ago I was offered everything for or [redacted] a month all my services they told me it would take days to get a bill all together its been months and instead of the [redacted] or so under my contract I signed with at&t and direct tv they are all billing me seperate for closer to a month then when I complain they force me to make a payment or they will shut me off I signed a year with direct tv and one year with at&t at the low payment,they told me to get on my account and bundle it for months I tried and called and tried and called and went online to the website it never allows me to bundle the accounts it keeps taking me back to sign in instead of bundleing it I want what I paid for and the contract I SIGNED FOR!!!! not a month but ***???

BEWARE OF WHAT THEY PROMISE YOU!!! BEEN WITH AT&T FOR MONTHS AND STILL HAVEN'T RECEIVED THE REBATES I SIGNED UP FOR NOW I'M GETTING THESE OUTRAGEOUS BILLS PAID WHAT I WAS TOLD TO PAY AND NOW MY SERVICE IS SUSPENDED DO USE AT&T!!!!!!!!!!

I have attempted to contact someone about an overpriced landline for the past week Each time I call the number on the bill, I get someone in Asia who proceeds to look into the bill only to find out they only have access to the internet portionAfter hour with this, I am transferred to a "number" which they cannot give me only to hold and never get anyone on the phone for another hour All I want to do is to change the due date on the bill and talk to someone This is unacceptable! They need someone in customer service who will pick up the phone and the people at the number given for service need to be able to help with all of att's services I have been with them for over years and this is the worse company for customer service Also when they call they need to leave a direct number where I can reach them

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXAccount: XXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On 1/21/16, [redacted] called AT&T to dispute long distance charges, and to have these charges removed and change service to not incur any further long distance charges Nothing was resolved [redacted] called again 2/15/16, 2/16/16, 2/17/16, 2/29/and 3/1/- at which time we were told the line was disconnected We ultimately paid the bill to get service reconnected, with the caveat that the billing issue would be resolved after the phone line was reconnected Beginning 3/1/through present, [redacted] has spent roughly 1/hours on the phone with AT&T to get our service turned back on We do not want to lose this number [redacted] has placed orders during this two week period because AT&T keeps cancelling the orders Today, 3/14/16, the phone line is still not connec

advertisement, fraud against consumer, overcharging Product_Or_Service: Apple /iPhones /Unlimited Account_Number: [redacted]

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On October 15, 2018, I contacted AT&T to place a move orderI spoke with several representatives (to be exact) and finally spoke with [redacted] who seemed knowledgeable, competent, and friendlyHe and I discussed the move promotions, and assured me that I would receive a $gift card, within 6-weeksMy move was scheduled for the next day, October 16, with a technician expected to arrive between 9-AMI received two emails, to confirm the information discussed with [redacted] On the morning of my move, I was overtaken by the aching feeling that I needed to confirm my install appointmentI contacted AT&T at approximately 8:to confirm the status of my orderI spoke with one person, who transferred me to another, and then another, for a grand total of times, before I learned that my order

An AT&T representative was attempting to cross-sell me a mobile phone plan, and had my credit report file pulled, without my authorization On 9/26/16, I called AT&T customer support to confirm if my 2nd phone number had been completely transferred (ported over) from my previous provider (BrightHouse) The representative (***) confirmed that my phone number had been successfully transferred over [redacted] immediately asked if I would be interested in receiving inforegarding their mobile plans and some combo pricing I said "yes" and [redacted] began asking me questions about my current provider, plan, phone type, gigabytes needed, etc She put me on-hold for about 3-minutes, and returned with an offer that cost more than my current plan and it did not meet my data usage and phone gigabyte needs I declined [redacted] immediately asked if I could provide her with more details regarding my phone (e.gvendor, mobile #, account #, and PIN) She then stated how she would need my social secur

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXAccount: XXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: [redacted] />Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Complaint: Unacceptable and inexcusably bad customer service from AT&T's billing departmentIn January of this year ordered a DSL account, used for only days due to poor quality of serviceDisconnected and closed accountReceived my initial bill of $on 2/6/which was higher than what I was initially quoted on my Order Summary of $monthlyI was told by an AT&T customer service representative that I had been billed for an additional month in advance, plus the cost of the equipmentI proceeded to request an equipment return label from AT&T in order to receive $credit for returning the equipment and she was going to credit the extra monthly chargeOn 2/17/AT&T received my returned equipment per their Newgistics tracking informationI spoke to an AT&T customer

I am so fed up with ATT it makes me shake! I am copying another review because it is exactly what my complaint is PLUS when I was just on the phone with att, a gal named Sunshine seemed like she was going to FINALLY help me and I was disconnected!!!! I am furious with the service At&t billing service is horribleIts been over months since I've asked for a consolidated bill of my Wireless, Internet, and DirectTVIts been now two months of confusing bills, late fees, and re-connection feesService reps say one thing and their notes and invoices say anotherDo you think anyone their really cares about keeping me as a customer....nope! They have an arrogance about them that make me feel like I need them more than they need meSo disappointing!!

Issues with extension and rep being rudeI filed a formal complaint and no one still got back with me I originally called due to I had an extension and my services was disconnectedWhen I called the rep on the phone was super nice and said the extension ended at 1:amI was never told that it ended at a specific timeI even asked as long as it is paid on the 8th it will be fine and they assured meThe rep said I should have never been told that time and she understood it was an At&T error that she was going to speak to her supervisor to have services restoredShe spoke to her supervisor and they said noI said but it was not my error and she said I understand and if I could I wouldI said does he not care about the customer and she said basicallyI went online and filed a formal complaint with At&T and a lady called me and left me a message by the name of [redacted] I called her times and left messages for a call back and no one has ever got back with meI think it was ru

I have had nothing but problems with AT&T When I moved from my house and had my service disconnected until I got in my new house, AT&T disconnected my mother's service My mother is years old and she had no phone After many hours on the phone, I thought I had every thing worked out...my service disconnected and my mom's service back on They turn her service off again I gave them my name, my address and my account number for the disconnect AT&T said that the cell phone number on both accounts was the same so they used that to disconnect the service...really!? After many more hours on the phone and writing to the Revdex.com, I got a call from someone in the president's office She said that because of all of my troubles, when I reconnected my service I would only have to pay a hundred dollars plus tax for my tv, phone and internet and I would get all new equipment and $dollars in a gift card I moved in this July 8th and I got old equipment..one box has already had to be replaced...only $gift card and $bill!!! I called and was told that this is the best that they can do I based my decision to stay with AT&T on what I was told This seems like a bait and switch scam to me I called AT&T last night The young man I talked to was very nice, but he couldn't do anything I asked to speak to a supervisor He said that she was in a meeting and she would call me back in minutes I still haven't gotten that call This isn't the first time time I have been told I would get a call back and the call never comes AT&T lies to there customers They trap you into a year contract and you have to put up with they lousy service or pay an exorbitant penalty I want what I was promised or out of the contract

3/4/I transferred my services to another locationThis caused MAJOR billing issues which required me contacting AT&T on a monthly basis to fix When I transferred my service, AT&T dropped my internet speed from the highest to slowest and simultaneously increased my wireless bill from $30/mo to $80/mo When I called to inquire the reason I was advised that the speed was not availableI then requested the $30/mo fee be reinstated since the reduced internet speed was beyond my control I was advised that this was not going to be possible and I escalated my concerns to a manager The manager advised they would correct the billing issue, but it was not fixed In fact, I had to call every month spending hours at a time on the phone each time having to explain why I was calling Any time I was promised that the issue was fixed, my next billing statement would show double sometimes triple the amount I should be paying I finally cancelled my services this month after fighting eve

There is a different charge for the same services on bill every single monthThe numbers agreed on for the original contract go up then I make a call and then there is an adjustmentEVERY month I have to call for a simple billMy phone was to be "free" yet every month it states a "finance" plan for monthsThey credit it back BUT why does it show ...they had a promotion of free Special Channels but if you don't call they keep charging.my plan started @ no it is for "Choice" TVThe account manager states it will fluctuate, WHY? when you select a plan for it's charges does it fluctuate? How can I cancel this contract and go to a different provider? No one should have to call each and every month over a billElectricity yes....basic cell, TV, and internet, NO~carol

Service Type: Residential ServiceAccount: XXXXXXXXX-X Account: XXXXXXXXX-X Reached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Advertising Issues and Billing Issues I called At&T set up a new planThe lady on the phone said that they has a plan for dollars for monthsAfter months it goes up to dollarsI get my first bill dollars and the second bill dollars.Now only did my bill go up they also charger me for direct TV for a month in a half I did not use bring the bill to first month and for the second monthNow I tired calling them three times to talk to a managerThe first two times I got hang up on because I want to tell to a managerThe last one I call the lady said the manager was outI'm try to understand how a manager is not endI want my money back from the second billI want direct TV to send me my money back as well

In October I submitted a complaint to the Revdex.comMy complaint was that AT&T services were charging me three times in less than daysI had called AT&T more than times trying to get this matter resolvedAT&T customer service would not assist and couldn't understand my frustration After following the complaint I was contacted from a member of AT&T, the gentleman I spoke with understood the problem and corrected it however I'm having the same issue again nowOn November I paid a bill in the amount of $then it appears again I was charged on December for $now I'm receiving another bill which is due January in the amount of $I have had AT&T services for more than years since adding DIRECTV services my bill has been wrong and incorrectI will pay you what owe but am being billed more than $in days and my services have NOT changed! This is ridiculous! I Product_Or_Service: Apple // Account_Number:

I got a Internet service issueSo the customer representative & service representative said they will waive the chargesBut I was charged I got a Internet service from At&T & within a week it stopped workingSo customer service said they will send out the technician to fix the issues And the customer representative & service representative said they will waive the chargesBut I was charged When I signed the document the service technician showed $& he ensure I won't get charge for that But now i'm seeing two charges in the name of, Dispatch on Demand $ Phone Jack Installation $ I'm not aware of this chargesThis is not fair at all Its completely cheating Please help to resolve this issue

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1AT&T overcharges by breaking their own contract and by cashing my checks late and charging late fees I canceled service on January 23rd, (Monday) and they are pretending that I cancelled on the 27th, thus sending me another bill I sent my January payment in on the 11th, yet they held my check and did not cash until the 20th, thus charging me a late payment This is the second time they've held my check and cashed it late, thus billing me for a 'late payment' They did this back in as well When I moved my service in December, the representative told me that the installation fee of about $would be waived if I continued service This was a lie AT&T sent me a bill When I first began service in 2016, AT&T charged me TWO!!! installation fees and ONE!! disconnect fee by

At&T has lied to me multiple timesThey told me my bill would cost per monthIts showing up at per month In January I went to AT&T to renew my internet packageUpon arrival I was told that the package no longer was available but I was able to get internet/Direct tv/home phone and cell phone for per monthThe next month I received a bill totaling $When I brought the bill to AT&T I was instructed that it was an error and it would be correctedThe error was never corrected, I called last month to cancel everything I had with AT&T and was then told that if I canceled my packages with AT&T that I would owe AT&T thousandsI was told they would fix everything and it would be better this monthNow im going through the same process againI cannot afford to pay per month for anythingAT&T lied to me and is stealing food from my family mouth

I pulled my credit report and saw that I was charged dollars for equipment that was returned when I moved and unpaid balance I have services on at to different homes I moved out of second home and maintained at&t services at my main homeWhen I moved I returned equipment and paid remaining balance form second homeI still have att at main home and have never had my services interrupted or received mail that they did not receive equipment back or that I still owed a balance on the other accountI pulled my credit report today and noticed there was a balance of unpaid owing to att I called and asked creditor what is this as I still has services on my main account and there as never been any notice to me that I owed any thingI want theses items taken off my credit report immediatelyI have always paid my bill and if there was a balance owing I have never stopped services at my main homeThis is the time I have had to put in a complaint with Revdex.com because of ATT b

Tell you your bills gonna be one price than when you get your [redacted] it's double the price than when you call they act like they don't know what your talking about Product_Or_Service: Apple // Account_Number: XXX-XXX-XXXX