AT&T

AT&T has been consistently and knowingly overbilling my bundled accounts for over a year now Every month I would call and be given a different reason for the overcharge, then issued a credit Now it has come to a point that they are accusing ME of trying to scam THEM!!! They say there has never been a problem with the bill, and I just call every month to get discounts It's dispicable and horrifying how helpless consumers are when going up against the mega corporations Fail AT&T, pitiful fail Your outsourced customer service reps are ruining your company for you

Wanted to switch over to Sprint from AT&T they put me thru hell with customer service, to get the phone unlocked, They put through different people and was on hold for over hours, just to talk to a managerI didnt have access to my account eitherAll I wanted to do was get my phone unlockedNo help what so everMy phone is weeks old and I told her since I have talked to people all I want to do it end the phone back to herDidn't know it would take over hours to pay off a phone and get it unlocked I am very upset nothing has been resolvedI want my last bill waved for all the trouble I have gone through and the issue is still not resolved

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I left Comcast to go with AT&T because of the great deal they were offering at that time!!! But I can NEVER get ahold of anybody on the chat or when I call I sit on hold way longer than I should to find out why my bill is $a month instead of the $that I was told it would be after leaving ComcastI should have stayed with them

Service Type: Business ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I am having major problems with a forced upgrade to my business phone systemNothing has gone right and the people responsible say there is nothing they can do! The ATT people involved are:
*** *** (who has threatened me)
***
***
These people have been unprofessional and unresponsive during this transitionThe work is incomplete and unprofessional!
I do not know how to get this problem resolved so I am turning to the Revdex.com before I contact our company attorneys next

We were to be issued a credit for which we were overcharged and it has not postedTired of dealing with people who don't speak good English!
We moved back to our original residencePart of the credit was issued, the other part was not and then was billed times for the monthly serviceI was on hold for almost hours with someone that was very difficult to understandThey hung up on me, then called back to speak to a supervisor was on hold again and STILL have not received the credit to the billI'm ready to cancel service

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1At our address previous address we had an AT&T Uverse and when we moved, we transferred services to AT&T Direct TV (same company) They told us on the phone in April with the new install at our new home to leave all our old devices with the men who came to install our Direct TV to return old equipment In June we received notice that our equipment was not received They "opened a case" supposedly, but we never heard back from them until we received notice we had been turned into a collection agency for $in December! At that point we contacted the collection agency and they found our equipment where AT&T had entered the item numbers from devices and all was taken care of After HOURS on the phone multiple days with AT&T we still can not get anyone to close our bill with the collection agenc

I have had ATT&T for over two years, way to longI am so tired of the unreliability of the wifiAlmost every time it rains the service cuts in and outIt's very frustratingA few times I was almost late on assignments because there is no service on rainy daysIt also makes watching hulu a terrible experience because every time it goes out and then comes back on it starts at the commercialI have watched the same commercials five timesWhat should have been a minute show while I drink my morning coffee has turned into an hour showing of mostly commercialsWell guess what ATT&T I'm no longer in a contract!!!

Back in February of this year at&t advertised for in home internet service for $per monthSo I agreed to sign up for there offer and gave them a payment due date of the 3rd of each monthSince then they have tried to collect the payment near the end of each month through a direct deposit account, but never on the date we agreed too causing me to pay an extra late fee of $per monthI have been trying to resolve this matter with them since February,as they have refused to change my due date despite being given assurances that they would do soHere we are five months later and they are still telling me that it would take another two months, while all the while making me pay almost $more a month then what the contract said I have to pay
Product_Or_Service: At&t internet access service
Account_Number: ***

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On May I called AT&T with a question about cellphonesDuring that call the agent cross-sold high-speed MPS Internet service for $40/moI accepted, but specifically confirm that MPS service was available at my home, since every time I had checked, it was limited to MPSSince I am also a DirecTV Now customer, that didn't workHe assured me it was In early June I received notice the equipment shipped On June I attempted to install the equipment but could get no connection Tech-support needed to set an appointment to come check the lines While on that call, tech informed me the equipment was only for MPS service and was not yet available at my houseI began my efforts with customer service on June That agent was to report my complaint and call me back within th

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I paid the past due amount of over $on 5/20/as I ALWAYS do AT&T refused to restore my service and suspended my account
This is the first time AT&T suspended my account
I am being price gouged $dollars per month for home phone and internet service
After I paid the arrears AT&T refused to restore my service stating I am three days behind on $ THREE DAYS BEHIND! I have no home phone service I have a teenage child at home and NO HOME PHONE SERVICE AFTER PAYING $
This has never happened before with AT&T
I contacted AT&T five times to no avail and was hung up on by supervisor, MST *** * on 5/22/after contacting AT&T FIVE TIMES to resolve this AT&T has wasted over hours of my time and continues to suspend my home phone service
I

Calls made to remove a service & AT&T failed to do so & will not issue credit1st Call Jan or 7-2nd call August -16, 3rd call November 30-
Janor 7th I called to bundle my Direct TV and Internet Service and Remove My Home Phone ServiceI never looked at the bill and in August I see I was still being charged for my Home Phone which was to be removed in JanuaryI was told that they can credit me back for month of credits June and July for removing the home phone line ($70) and that I would not be billed $for August because the phone line was being removed and they would also give me a courtesy credit for the problem of the home phone still being billedFast forward to November 30th and I find out they are still billing me for the home phoneI was told on the 30th of Novthey see the last call and notes from August 5th and apologized that the services were still there and I was told from the customer service representative that I would have to be transfe

I have been having problems with AT&T every time I call the customer serviceThey are such a big liersI will talk about the last issue which was on 7/3/2018, I received a bill with $446.33, I called to solve this problem and they keep being so rude , cut the line, or transfer me to another person without excuses, wasting from my time hours without any solutionThey transfer me to the supervisor her name is *** her ID# ***, she promised will call me after minuets to help me out after waiting on the line for all that time , but she never call backThey let me to hung up because they said they are busy and they will give a call back after minutes
Now I am doing this complaint because it's not the first time they do that and I want this rude way to be stop

AT&T internet service has not been working since this past Wednesday , technician was a no call no show Thursday Saturday and Sunday
Internet has not worked since Wednesday tech was a no call no show since Thursday I explained in detail what I needed and how soon I needed this to be working I have been told several reasons why my service is not working all lies I think it's beneath me to deal with any organization that blatantly lies and disrespects their customers my experience would take pages to right in detail and I dovgsve details documentedTech was no csll no show Saturday, tech was no call no show Sunday I need this handled today

Service Type: Residential ServiceAccount: New AT&T Fiber CustomerAccount: New AT&T Fiber CustomerReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We are writing to inquire about AT&T Fiber Service
Six months ago AT&T Fiber was installed in our neighborhood Three months ago someone from *** visited our home offering the AT&T Fiber Services, however they discovered that our home was the one and only house in the neighborhood where service is not available
XXXXX *** *** *** ***, ** - West Neighbor, Service Available
XXXXX *** *** *** ***, ** - Our Home, Service NOT Available
XXXXX *** *** *** ***, ** - East Neighbor, Service Available
Complaints:
AT&T dug up our front yard within our legal property line without permission; they were trespassing on private property
AT&T left holes in the ground unattended for several days; blind persons, children, and pets

Today I saw a U-Verse phone service listed for 30.99/mowhich is less than I'm currently paying for my planNowhere on the web page does it mention that this is a promotional rate for months onlyActually price is 40.99mowhich is more than I'm currently payingLuckily I saw this before final committal to the plan
Bad or deceptive advertisingShame on you AT&T

AT&T is the landline and home internet dominant service provider in the greater Atlanta areaI had no choice but to contract the services with them and was a customer for over years and regret it every time some issue came up
The service is great until they push you to update plans or equipmentI cancelled my contract and returned the equipmentAfter talking with different agents, a manager told me I was getting a refund...which at the end and after several months, won't happened
I'm not the first one and surely not the last one that has a negative impression of doing business with AT&T

Re: Round Rock Tx storeStephen, mgr, sales person, ChrisChris did not discuss any terms of our new contractHe added ins, activation fee and upgrade fees without disclosing to usHe did not discuss any features of the phone even though I had never had an iPhoneHe also lied about our in store charges and when told to the manager, he said as long as the charge was about the same, it didn't matter what the items listed on the receipt are as long as price was the same! Mgr seems very unconcerned that Chris misrepresented and liedWon't deal with that location ever again

I am being billed for Directv NOW servicesI have tried to cancel service for monthsThey have no contact - phone, address or email
I am unable to cancel subscription with A T & T Directv NOWI have tried several timesTheir billing went from $12/month to $68/monthThe company has no contact - phone, email, addressI am unable to reach themA T & T store rep said I could cancel via phone app, but my phone app will not openI have been unable to use the service for at least six monthsI saw I am being billed for it and have contacted my VISA provider

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0I had AT&T U-verse installed since day one I had the worst reception no in the house freezing of the television and interruptions since April 3rd I requested many times to have them come out and each time an appointment was set there was no one to show up so I finally told them that I wanted to cancel I got a confirmation number and I owe since then I've already returned the equipment and I'm still being charged it now for some reason my bill is at The equipment has been shipped out back to you AT&T and still have not received a bill in the mail to take care of final bill I'm being played games with and I'm not happy at all
Product_Or_Service: Uverse
Order_Number: Nonumber
Account_Number: XXXXXXXXXX

By mistake, I sent a payment to AT&T $1,electronically through my bank when I has meant it to be sent to AT&T Universal credit card on June 21stI realized my mistake on July 2nd and talked to may bank and they said it was too late to stop payment and to call AT&T and have them refund the moneyI called on July 2nd and talked to*** and she said it would be credited back to my bank account within to business days, which it did notSo, on July 17th, I called AT&T back and talked to *** and she said it would be credited back by that day or the next day which it has notToday, July 19th, I called back and talked to ** and he said it was impossible to reverse the chargeI have my credit card in their file so that they can automatically charge it every month, so there is no need for them to keep the $1,I am very frustrated and would like my money back so I can pay off my credit card bill
Product_Or_Service: TV and internet service
Account_Number:***