AT&T

AT&T technician showed up drunk for installationEven though I refused service after realizing his state, he'd already begun working on some outside linesFound my internet service to be down after he left
I was unable to reach anyone who could return to repair the issue, and instead have to wait for another technician, possibly even the same one, to return at a later date to fix what was broken

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I recently was going to switch from uverse tv to direct tv and keep my internet planI given a great offer to switch to direct tv, and I would recieve a 20$ discount to keep my internet with uverse and bundle it with direct tvIn order for the bundle to work my internet was going to be upgraded, in which a service rep came outNobody told me that by taking the 20$ that it would renew my contract by accepting this offer, no did they tell me that when they came to install the servicethen my direct tv order was rescheduled times with out my knowledge, I stayed home from work 2x to wait for the installer to come and nobody ever showed upafter numerous calls to customer service waiting on hold forever and being on hold forever, I gave up and canceled my direct tv orderafter the worst customer

We have been promised better internet service for over a year It is constantly throttled and after many calls, there is no change
It's simpleProvide better service

We signed up with internet services with AT & T on for a promotion of $per monthI was planning to purchase my own router however was advised by AT&T not to do that because the router is included in the monthly cost of $per month
I looked at my bill just this month because it seem to be highI agreed to the additional $16,per month for months for installation (which they didn't even come out, we did it all by ourselves!!), however, the problem I have is that there is an additional fee of $per month in addition to the $internet monthly plan
I was advised by the lady I spoke to not to purchase my own router because it was included in the fee, however it is NOT and there is an additional fee of $per month for the rental of the router/modem
I am expecting the $a month that has been charged to my account retroactive to be waived, and any $per month fees thereafter
I spoke to AT&T today and then yesterday to no resolution which had led t

I have been a AT&T customer for a long time , for past few years since they are offering different services , there price changes every month , it has come to this that every month I have to call and remind them the previous conversation and contract , but this last time I had to talk to retantion department and I was told that the price of my Internet and Uverse tv , will be $plus Tax a month for months , I hope that they really recorded the conversation because I was asking the person I was talking to so every month my total pay is going to be $plus Tax , and I was told yes, so I received my bill last month I was charged $for only Tv and $for internet I have talked to many repersentative from At&T every month and they give us little bite of discount and next month all the same thing starts
I have come to this point that at my age I do not have any energy to stay on the phone at least for an hour and telling the story few times to many people and when y

Service Type: Residential ServiceAccount: XXXXXXXXX-XAccount: XXXXXXXXX-XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My wife has called AT & T several times spending hours on the phone being transferred from one dept to the next and ni one has been able to tell us why we keep getting calls from acollection agencyOur balance shows zero on their end and we were told many times we owed nothingLast phone call the agent told us They don't even use the collection agency that has been harrassing us for paymentI wad told to contact Experian to find out what detour turned it over to this collection they don't even useSomething isn't right hereBut, we still get letters frim AT & T for a bill of 191.92! AT & T said our balance with them is ZEROHELP PLEASE
Product_Or_Service: 3/25/XXXXXXXXXXXX

I fell for their BOGO scamI signed up for a month next plan and I started getting incorrect credits ($credit instead of $27) which after numerous contact to the horrible support was told to contact after months to get the remaining credit at once
After months the credits stopped and this time again after contacting the horrible support numerous times, I was told that I was ineligible for BOGO as the funding line was a BOGO line previouslyI had signed up for the service from a Target store and I had immediately gone to a nearby AT&T store, where the associate verified and confirmed that my account was setup correctly for BOGOI was never told about there terms nor was it on the contract that I signedI have been trying to searching for the BOGO terms which specify this and I haven't found any till nowIt was just a bait and switch, and I fell for it
Finally I just gave up as it was not worth wasting my time and money on this fraud companyI have paid off my phones and will be switching to a different provider shortlyDo not sign up for AT&T, they will scam you and the support is terribleJust do yourself a favor by signing up with other providers who are a lot cheaper and provide much better service

Bill is more expensive for 2nd straight month after agreement
My promotions were up I called in at the end of May/beginning of June I spoke to *** He put me on a new contract for $130-$a month for U450, phone, and internet He said me next bill was $200, but the following would be $to adjust for it I just received my next bill and it was $ I chatted on 6/ *** saw my bill for this month should be $and that going forward it will be $plus taxes per month for months My account would be updated within hours ***'s manager, ***, called me and confirmed everythingShe gave me confirmation number ***It is days later and nothing has been adjusted I am being overcharged I have an email transcript explaining all of this I have spent 10+ hours with customer service trying to resolve this This should have been taken care of in early June when I spoke with *** on the phone and was guaranteed this price lock in Now I a

Service Type: Residential ServiceAccount: XXXXXXXXX-XAccount: XXXXXXXXX-XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have never had the price for services that I was promised from the beginningSo after call after call and trying to get the promised monthly price for a year, I decided to go with Time WarnerI called at&t on April 13th to discontinue my service with them and Time Warner was installed in my houseI was told that I would receive boxes in the mail to send the equipment back to direct tv, it is now June 4th, I still do not have the boxes, I am not sure that my service is even off yet, as I continue to receive billsI actually have over paid them because I paid a bill for $for service through May 7th when my service should have been off by April 13thI have called many times, I called on May 11th and talked to a lady named *** employee *** she promised that my service would

I was using them for internetIn June I cancelled the service and returned the equipmentATT acknowledged that I returned the equipment in June but continued from June on charging me for the equipment and service I was no longer utilizingEvery month charging me late fees and turning my cell phone service off and when I call they would resolve the issue momentarily and do it againThey credited my account for one month and then began charging me again each time after ten phone calls saying this was the last timeI have been transferred to multiple departments in one hour and every time I call and no resolution has been finalNow they have sent me to collections for a $bill when they credited me and said everything was resolvedI am writing you because I have not been able to resolve this with them in the past months
Product_Or_Service: internet box

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I called to start uverse internet service on September 1stThe soonest date for install they could give me was today, September Seemed like quite a wait, but we were patientThis morning, we found out that AT&T's employee scheduled it for our old address that we moved from last month, even after confirming our new address multiple times and setting it up for DirecTV service as wellThe DirecTV installer was able to come to the correct address, yet for some reason they were unable to do their job on the AT&T end and actually schedule it for the correct address for Internet as wellSo, after correcting the address, and speaking to multiple supervisors, they still are telling us that the soonest they can give us installation is the 22nd of Septemberdays without having installation is craz

It began as a DSL support issueATT offered to resolve the issue at their expense and moreATT did not fulfill their promises
Several months ago, I had a problem with my AT&T DSL Internet serviceI telephoned AT&T DSL technical support and after extensive testing, they had me reset my AT&T modem/gatewayThis too did not resolve the issue and, in fact, caused my modem/gateway to prevent me access (via i.p.) to change my settings from the defaultLater, it was determined there was a widespread network problem and there was no issue with any of my equipmentThey told me they would replace the modem/gateway and would send one out and it would arrive by Friday--no chargeI waited until Monday and called, explained the issue and a very nice woman told me she knew exactly what happenedShe told me the previous customer service rep forgot to do the second step required to actually send out the modem/gatewayShe said, in addition to resolving this issue, she was going to make m

Very dishonest company as of lateI had been an at t bellsouth customer for approxyears with very few issuesAt t is now forcing their dsl and home phone customers to up grade to unverse by some questionable tacticsIn my case there were six missed appointments by them wasting hours of my time and with no call back to let me know they would not be thereOne honest rep finally told me they were overbooking their accounts on purpose.Then my dsl was dropped, days later my home phone, and a few days laters my email accountMy email were being held hostage until I agreed to up grade to u verse which I did not doWent with***insteadI would not recommend doing any business with at t if you do good luckThey love to sell you something but it will be down hill from there and you will not get what you are promisedAfter talking with over 20-reps you will know what I am talking aboutDo some research

in March we contacted at&t to inform them of our in satisfaction with our direct tv service always going in and outWe were told when we got our direct tv service that this would not be a problemThe man on the phone said due to our circumstances we could cancel our service with no cancelation fee
On April 18th at@t took out of our account we have spent hours on the phone trying to contact them and get this straitened out only to be transferred to other people who couldn't help
Product_Or_Service: direct tv with at@t

I lost a remote for my AT&T Direct TV ServiceI went to the local store and they said they could not helpI tried the chat line and a gentleman named Oscar asked tons of questions and then sent me a link to Direct TV and disconnectedDirect TV app is totally uselessI called the number on the site and she could not help me so she transferred me to another personHe could not help me but gave me a phone number to callAfter about hours of attempting to replace my remote, I finally has someone to help meI pay $a month for service that goes out every time there is a cloud in the skyNow I have to put up with horrible customer serviceI will switch providers on internet, tv, and cell phone as soon as I can find a new providerHow AT&T stays in business is beyond meHorrible product, horrible service

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We purchased at&t internet basic service that includes 3.4-mbps I've performed an internet speed tests on multiple occasions and on many different sites and we were only getting mbps AT&T installed fiber in our neighborhood over a year ago and is not offering us a fiber solution

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I signed up for U-Verse and Internet onlineAt that time, I was given an installation time of Wednesday 4/Having a quick installation was a big reason I chose AT&T, as I have a home office and require internet
Over the weekend, I received an email from AT&T informing me that my installation date would be Monday, 4/ This was incredibly inconvenient as I had already made accommodations to be available on Wednesday 4/5, and it meant I had to be without internet (and unable to work from my home office) for an additional five days
Installation occurred on Monday 4/ AT&T said that installation would take up to hours Installation took just under hours As I'm compensated hourly, this meant I missed out on half-day's work (and pay)
Installation wasn't completed successfully

Service Type: Residential ServiceAccount: XXX-XXX-XXXX XXX XXXXAccount: XXX-XXX-XXXX XXX XXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1AT&T has changed my paper billing to paperless numerous times without my consent or knowledge, causing my bill to be late in payment
After weeks of calling, on 3-2-I was told it had been changed, and bill was sent in email, there is nothing from AT&T in my email, now my bill is months lateAs of 3-2-
AT&T's business ethics are at the low end if not on bottom of any business I have dealt with There are no other service providers available to me or I would have change long ago

I have been paying almost $a month for land line service partially because my security system uses it During and after hurricane Irma, the service has been out for almost weeks The company at first provided a date for resumption of the service almost a week after the storm That went by and there was another date This has been repeated multiple times and now they are no longer even offering a date Landline phone service used to be extremely reliable, and this is totally unacceptable especially since the storm was not that bad in this area I have also had previous instances of loss of service with AT&T which always took days to weeks for correction I will be cancelling, but that leaves me without my security system

Service Type: Business ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I talked to a *** *** from AT&T and he said if I switched to digital phone service, I would receive phone lines and internet for 80$ a monthThey came out and switched it the digital plan a week laterI just received my first bill and it is for 125$ a monthI had my daughter call to see what he problem was and they just kept telling her it is pro ratedThey would not address the fact the new bill was 125$I called when I got back and got the run aroundI said you need to resolve this or I am canceling my serviceAfter being on hold and being switched to someone else and being put on hold more times, they said the best they could do is give it to me for 100$ a month.I don't know if this is illegal, but it definitely a bad way to do businessI would like to get what I was toldThat s