Auto Transport 123

Review: Hello,

In April of 2015 I contacted Auto Transport 123 to arrange for the shipment of my vehicle from Portland, OR to Rhode Island. I was contacted by a [redacted], an employee of Auto Transport 123. I signed a contract on 04/**/2015 for the shipment of my vehicle to begin on 06/**/2015, for a total of $1,075, with a reservation fee of $225 to be collected upon pickup and the $850 remainder due on delivery of the vehicle in Rhode Island. I was informed that any changes could be made at least three days prior to this date. Upon examining my schedule further, I realized it would be better served to have my car shipped earlier than 06/**/2015 given my time constraints upon arriving to RI. I contacted [redacted] via phone on 05/**/2015 (I have emails to this effect), requesting that my shipment date be changed from 06/**/2015 to 05/**/2015. He responded "I already changed it" and "you are good," indicating he had indeed changed the shipment date to the requested date. In preparation for the shipment, on 05/**/2015, I requested the contact information of the driver who would be responsible for the shipment and was provided with the following information and assured that I would be called the evening prior to pickup:

Contact: [redacted]

Phone: ###-###-####

Email: [redacted] Driver: delivery est 7-10 days after pick up

Driver Phone: (None)

I first attempted to call the driver on May [redacted], 2015 at 10:46 AM to arrange a pickup time and location, and did not receive a response and thus left a message. I then attempted to call the driver again on May [redacted], 2015 three more times, again with no response. On the [redacted], I also contacted [redacted] to see what could be done and to confirm that my shipment was set for May [redacted]. He instructed me, via an email (which I have) to contact a [redacted], while he ([redacted]) was out of the office. I did so and was able to talk to [redacted] on May [redacted] at 11:32 AM, when he verbally confirmed that I indeed was scheduled to have my car picked up on Saturday May [redacted] and he also verbalized that I would receive a phone call that evening, to schedule a pickup time and location. The evening of May [redacted] came and went, with no phone call from the above [redacted]. On May [redacted], the day I was scheduled via contract to have my car picked up, I once again attempted to contact the driver by phone eight times, with no response. I also attempted to contact Auto Transport 123, [redacted] and [redacted], with no response. On May [redacted] and May [redacted], I also sent two emails to the company of [redacted], with no response.

In exasperation, I sent a lengthy email to [redacted] on the evening of May [redacted], requesting a cancellation of my order, as the services requested and promised had not been rendered on the appropriate day. I also noted a charge of $275 on my credit card for the services that were to be rendered on May [redacted], but were not. I was quoted and signed a contract for a reservation price of $225, not $275. I waited all day on May [redacted], hoping that the driver would contact me to no avail. I once again emailed [redacted], requesting definitive cancellation and refund of the pending incorrect amount of 275 dollars on my credit card for services not rendered and improper charging of fees. He replied with the following email:

I quit due to the fact this company dosent fulfill there orders when promised I would advise you to cancel your credit card before they try and charge you a cancellation fee

Indicating that the company had failed to fulfill a promise given. I have yet failed to receive confirmation of my cancellation and refund of my money. I have also sent an email to Auto Transport 123 requesting cancellation and refund of my money.

This is an abhorrent example of customer service. While I entered into a contract to have my car shipped on May [redacted], as promised by [redacted] and [redacted], Auto Transport 123 has failed to provide the services promised in the contract, and thus I believe have breeched said contract. I am very displeased with how this process has played out. Initially, I was pleased with the service that [redacted] provided to me, but when I was given faulty contact info, rendering me useless to contact and schedule the pickup of my car, I became very upset. The apparent unwillingness on anybody's part of the company of Auto Transport 123 to provide satisfactory customer service is unsettling at best and very untrustworthy at worst. I feel as though I have been lead on and lied to through this process, including signing a contract for one reservation price of $225 and being charged one of $275 without explanation. I now have a pending fee of 275 dollars on my credit card and no services to show for it.

If you request, I can forward you all of the emails, contract and phone logs for the interaction with Auto Transport 123. I can also send you a picture of my car sitting in my driveway. I am not afraid to pursue legal action against Auto Transport 123, if it should come to that. I would greatly appreciate your help in getting this situation resolved as quickly as possible, before I start my general surgery residency in Rhode IslandDesired Settlement: I would like to have a definitive cancellation of the order and full refund of the $275 on my card. I would also like an apology e-mail from the company.

Business

Response:

Good Afternoon-After reviewing the customers complaint I find the following:Order Placed 04/**/2015 First Available Pick Up: 06/**/2015Order Dispatched: Dispatched: 04/**/15 9:34 am Pickup Estimated: 2015-06-** Carrier Pay: 800.00 Driver: delivery est 7-10 days after pick up Dispatched to Carrier: VNS Auto Transport IncWe did not receive any Cancellation Requests from Customer, we have not been notified until the Customer filed a Revdex.com Complaint. On 06/**/15 1:10 pm we issued a Credit Adjustment in the Amount of $50 Transaction ID: [redacted] to reduce Reservation fee to $225.00 for Reservation, as order dispatched, scheduled for pick up, no Cancellation received from Customer.Customer does have the option of using Full reservation $225 towards a future transport at anytime.Please have customer call us directly to explain situation, as we had not been notified.###-###-#### - [redacted] ###-###-#### - [redacted]Reference Order ID: [redacted]Thank you, and we look forward to hearing from you?

Review: Auto Transport 123 arranged for a carrier to transport my car from Newbury Park, CA to Houston, TX. I was assured that they would (1) select a reputable carrier with excellent service, (2) the car would be on one truck only and therefore would not be driven from one site to another and (3) if there were any damages that their customer service would help me walk through any claim. None of these claims were correct. First the auto carrier, [redacted], was very difficult to reach and does not respond to phone calls. The behavior of their representative when the vehicle was delivered was argumentative and inappropriate. Second, the car had 250 miles put on it, and no explanation given as to why. I contracted to have the car shipped to Houston, not partially driven and then shipped. Finally, the interior of the car was soiled and had to be professionally cleaned. Auto Transport 123's customer service representative clearly was annoyed that I even called them since [redacted] did not respond and their service was to include assistance with any claims against the carrier. At this point Auto Transport 123 has not returned my calls.Desired Settlement: Auto Transport 123 should refund me the portion of their brokerage fee which I estimate is $225.

Business

Response:

To whom it may concern-Please be advised, customer filed a complaint against Auto Transport 123, prior to contacting our company to allow us to assist. Since the complain was filed on 2/*/2015 - we are making efforts to rectify the situation and discovered that the customer's concern was in reference to a cleaning bill, and mileage on the vehicle.We have asked the customer to send us images of the stains within the vehicle, as well as proof that the mileage was put on the vehicle by the Carrier. We are working towards resolving this with the Customer and the Carrier.Please be advised if the customer has any questions regarding the Claims process to contact us directly ###-###-####.Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did contact the business twice before making my complaint. However, since my complaint was filed, the business did contact me. I have sent the requested items over a week ago to the business and am hopeful that a resolution will be forthcoming.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have been contacted directly by Auto Transport 123 regarding complaint ID [redacted], however my complaint has NOT been resolved because:

The business asked for more information and receipts which I provided. Since then, I have not been contacted or received any communication.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To Whom it May Concern-I am writing in response to your complaint filed against Auto transport 123. I would like to advise, we have made every effort to rectify the situation with the Carrier to no avail. We would like to offer you a Credit Adjustment of $50.00 via Check, or back to your credit card on file. Unfortunately we are unable to validate the odometer reading as that is not something marked on the bill of lading for pick up or delivery. I attempted to contact customer today, however she did not answer, a voicemail was left on the machine. Please contact our office directly ###-###-#### between 9:30AM & 5:30PM ET or E-mail me directly at [redacted]Regards,[redacted]Auto Transport 123

Review: my truck was delivered to their care for shipping to Hawaii with a promised date of June **. A few days before that I started calling the company to ask about it's status and found out that it had not even been delivered to CA due to a mechanical issue with the driver. They should have known about the breakdown and let me know, but they did not. I was promised a call back with more information but didn't get one.I called repeatedly and left voice mails,I sent emails, and the few times I got a person, they could not tell me anything. Earlier today, a rude employee gave me conflicting information about my vehicle. First it was in CA and then it wasn't. Then,.it would be shipped Wednesday, but she wasn't sure it was in port. I asked how many days on average before I get the truck and she didn't know even though they advertise as a specialist in shopping to Hawaii. Finally, she said 7. I kept saying where is my truck and she said she would call the port in CA and call me right back. She did not. Then, I received an email showing payment in full when I was originally told that payment would be due on delivery. So, I have sent another email staying that this is unacceptable and I feel add if my vehicle has been stolen.Desired Settlement: I want an email with verifiable information about where my truck is. I want it on the first available ship and I want to be reimbursed for the additional time I have had to rent car. I want an immediate reversal of the credit card charges and an apology for grossly inconveniencing me and causing undue mental anguish.

Business

Response:

I Believe you have been intouch with [redacted] and we have worked out a discount with the trucking company which broke down?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have been moving and not reviewing email. So, the complaint is not resolved since I do not have my car. Indeed, the company only started working with me once they received the complaint. I believe that I should be reimbursed for renting a car much longer than expected.

I think this should stay open until I get the vehicle.

[redacted] ###-###-####

Business

Response:

Auto Transport 123 Response 10/

**/2014

Dear [redacted]While

we regret you are dissatisfied with services received, and apologize on the carrier’s behalf

for a delay in delivery to the port. Please keep in mind, these are Estimated Deliveries. If a carrier

has any kind of Mechanical failure unfortunately these are circumstances out of our control. We

did contact the carrier on your behalf requesting a discount due to the delay. We were

unsuccessful with obtaining a credit on your behalf.

Our records indicate that the vehicle was delivered in Long Beach, California on June [redacted], 2014

and arrived in Hawaii and was made available on July [redacted], 2014. The vehicle was collected from

the Port on July [redacted], 2014.

As a good faith effort we would like to offer a credit adjustment to your credit card on file in the

amount of $50.00 for any inconvenience this may have caused.

Sincerely,

Auto Transport 123

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

After I asked them to split the cost of a rental car, they offered 150. After I didn't hear anything else from them I inquired and they did not respond. These people are rude and I have the texts to back that up. They are incompetent. They did not know my car was delayed until I called them before the delivery date to check on everything. Then they couldn't tell me if the car was in San Diego or not and when it was going to be shipped. Then, they had no idea they promised to send it to [redacted] which doesn't have a port and I had to drive two hours to the other side of the island to pick it up. These people are condescending then conciliatory and then rude again. They tried to bribe me by offering to pay 250 if I would remove my posts and complaints. So, I disagree that this is resolved since they agreed to pay 150 before. Companies like this should not be able to get by with insincere apologies where they do not accept any fault.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I was sold on a contract to transport two vehicles under the belief that there would be no charges involved if I decided to cancel. A high pressure sales tactic was used where the sales person had me on the phone and after verbally going over the cost of the transport and no consequence cancellation, the contract was emailed to me and had me sign it while we were still on the phone.

Today, I decided I don't need to transport my vehicles and called to cancel and was promptly pointed to the fine print in the contract that there was a $100 cancellation fee per reservation. This came as a complete surprise to me. And the company's customer service has failed to address the issue.Desired Settlement: Refund of my $200 cancellation fee for the two reservations.

Consumer

Response:

At this time, I have not been contacted by Auto Transport 123 regarding complaint ID [redacted].Sincerely,[redacted]

Review: I spoke with the owner of the company, Ross. He promised me that he did all driving in house and did not out source drivers, he also promised me that I would be able to review our agreement in a written contract containing insurance information and details before my order was submitted or I was charged anything. I was told I would be charged a 225 dollar reservation fee upon PICK UP of my motorcycle and tool box but in fact was charged 500 dollars while I was still on the phone with him and completely unaware of the transaction. They tried to pick my bike up an hour after getting of the phone, 2 days earlier than scheduled before the bike was even at the pick up location. They out sourced the driver like they said they wouldn't and when I told them the bike wasn't even there because my scheduled pick up date wasn't for 2 more days they became very short and rude with me. When trying to call Ross back it took over 24 hours to get ahold of him and then proceeded to be very unhelpful telling me you can cancel but I will still get money out of you from a cancellation fee I was not made aware of. My account has since been charged the 500 dollars for no services performed and im currently in a dispute battle between auto transport 123 and my credit card company trying to get my money back.Desired Settlement: To be refunded the 495 dollars charged to my account without any service performed

Business

Response:

To Whom it May Concern-As of 09/[redacted]15 10:31 am we have processed the entire reservation as a Credit Adjustment. Transaction Confirmation Transaction [redacted] has been successfully ACCEPTED by the system. Below is a summary: Transaction ID: [redacted] Payment Method: [redacted] Amount: USD (495.00) Please be advised this issue has been resolved with the Customer directly 9//**/2015 Thank you,Casey M[redacted]

Review: On 9/**/2014 I have received a quote from Autotransport123 for service, which included vehicle transport, from auto auction site [redacted] In the quoted contract Autotransport123 it states as follows :"Your reservation will not be charged until the vehicle is dispatched to our carrier" .

Autotransport123 did not dispatch the carrier nor did Autotransport123 perform any delivery of any vehicle from location stated above contracted by me .

Following initial contact my credit card was charged $275.00 on Sep ** 2014

The above charge was not authorized and subsequently fraudulent . Additionally in my experience, Autotransport123 and its representatives, practice deceptive advertising methods and that alone should not be in operation , evidence supporting this claim is here , on Revdex.com report .Desired Settlement: Full refund of fraudulent unauthorized charges , for service that was not performed .

Business

Response:

Auto Transport 123 - Response 12/**/2014To Whom it May Concern-I am writing in reference to the above accusations of our establishment. The Client contacted us on 09/**/2014 to place a Reservation to move a 2012 Audi Q5 - Origin: [redacted] to Destination: [redacted]. Customer signed on 09/**/2014 at [redacted] Name: [redacted]. Customer provided us a First Available Pick Up Date: 09/**/2014Pick Up Address: ([redacted]) [redacted] - Point of Contact: ###-###-#### Alternate Contact [redacted] & [redacted] ###-###-#### & ###-###-####Vehicle Identification# [redacted] Type: 2012 Audi Q5- SUV Large Color: Black Stock# [redacted]Delivery Address: [redacted] - Point of Contact: [redacted] Alternate Contact ###-###-####Please find Dispatch Confirmation Separately Confirming Dispatch occurred, Pick Up & Delivery Confirmation as well as a Signed Bill of Lading confirming the delivery of the vehicle to: [redacted], also $700.00 Balance Paid (COD Cash/Money Order/Certified Bank Check) signed by [redacted].Customer’s Credit Card was charged on 09/**/2014 in the amount of $275.00 (Reservation Fee for Dispatching Carrier: ID Transport INC) Please Note: In order for Auto Transport 123 to process a charge, consumer must have a signed contract, as well as provide us with their Credit Card Details.We are extremely upset with the false accusations made by the consumer via the Revdex.com - We have supplied evidence supporting the Order, Reservation, Transportation, and Delivery of the Vehicle. We request that this accusation be settled as a false accusation, and removed immediately.Best Regards,[redacted]###-###-#######-###-#### (Fax)

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

There are several major discrepancies in the documents provided by AT123 Delivery address is incorrect , if AT123 was in fact the actual carrier, as per agreement , they would have exact knowledge of the correct and actual final delivery location , As to a pick up location , there is no [redacted] in [redacted] If AT123 had their own truck, with their own driver ,performed this delivery, as contract states , they would be aware of the incorrect information in the contract. Car was delivered to completely different town . You may contact alleged delivery location to confirm that there was no delivery of mentioned vehicle on the specified day and time . Footage of the commercial security camera will confirm the facts in a court of law . If they had actual tracking capability and their own trucks . as per agreement, it would have been easy to prove. Unfortunately this is a business that practices deceptive advertising , sort of bait and switch . AT123 Did not perform this run as agreed , their deceptive advertisement has mislead large number of people , who have their horror stories. We have had an alternator damage to our vehicle cost over $1200 in repairs . AT123 did not return portion of an unauthorized charge , there for this case is not deemed resolved .

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Auto Transport 123 and I had a contract to ship my vehicle (a BMW 325 Ci) from Arizona to Pennsylvania. This contract was signed on the [redacted] of September 2013. On the [redacted], I called the toll-free customer service number for AT123 to cancel my order, and was told the the order has been cancelled. On [redacted] of September 2013, I found an email in my SPAM folder (originally received two days earlier) about a "Reservation Fee" being charged to my card. Upon calling the AT123 customer service number to inquire about the matter, I was told that there was no "cancellation request" found in their records, and that their policy is to have cancellation requests sent via certified mail, not over the phone.Desired Settlement: Refund $245

Business

Response:

we have never taken cancellation via telephone. As Revdex.com knows we require a letter thru US certified registered mail... so [redacted] can you provide either verbal proof for ex a recording of the cancellation call? or provide proof of a email confirming your order was cancelled or any time of letter from us confirming this prior to the date of dispatch> If you can not only will I refund the $245 I will refund $500. But if you cant please close this case because we do not take cancellation via phone. [redacted] especially would never accept this.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Unfortunately, like most US consumers of any goods and services, I do not have a recording of telephonic conversations. I wish I could tell you the name of the person I spoke to, but I don't have that information. I naively believed that anybody answering my phone call is a representative of the company authorized to cancel orders with the same lightning fast pace with which they took my credit card information. Even if the cancellation request from your representative did not reach higher ups within the company, I was not even called to check whether I have a destination address or not, which the contract specifies as "tbd". That too would've sorted matters out. I'm sure AT123 would've sent my car to "TBD" as long as they got their money. One phonecall to resolve that too would've sorted things out. I will not pay for a service I don't want or have not received.

However, I'm glad I chose a competitor rated A+ by the Revdex.com instead of AT123 despite me paying 15% more. Following are excerpts from AT123's "stellar" customer service email from [redacted]: [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This customer is a signed contract with our company. We do not accept cancellation via email as it states in our contract/ terms and conditions. This customer was provided a receipt info with $225 on file with our company if he decides to ship. We had this order dispatched within 2 hrs of placement for his exact dates.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Negligence in basic billing is evident in the way AutoTransport123 runs its business. The said contract mentions a deposit of $225, but I have been charged $245. Will provide proof upon request. If they can mess up one thing, is it a surprising they can mess up accepting my cancellation request via phone but still go ahead and charge me?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Auto Transport 123 TimeLine of Events.

• July *, 2014:

o Spoke with [redacted] the sales representative who also identified himself as the [redacted]’s son.

o Request for vehicle to be picked up on 7/**/2014 from [redacted] with a final destination of [redacted].

o Based on [redacted]’s recommendation he stated he would be able to save us money if we agreed to have the vehicle delivered to Los Angeles, he stated it would be anywhere from $600-$900 savings.

o I informed [redacted] that if he could pick it up the vehicles on 7/**/2014 and I can agree to meet the transporter in the Los Angeles area on 7/**/2014. He informed me that he will either meet that date or there will be a one – two date difference; specifically it may be picked up on 7/**/2014. I agreed to these dates and signed the contract electronically.

o [redacted] informed me that the driver would contact me close to my pick up date with an estimated time for pickup.

• July **/2014:

o When I did not hear from the driver on 7/**/2014 – I contacted Auto Transport 123 – and spoke with someone from dispatch that informed me that he could not assist me and I would need to contact customer service.

o I contacted customer service -I did not get a response- I left a voicemail message on the customer service line.

• July **/2014:

o I called the organization again and left a message with [redacted] at ###-###-#### extensions [redacted].

• July **/2014:

o I started contacting the agency first thing in the morning beginning at 8:00am.

o The first person I spoke with at 8:00am identified herself as a [redacted]. She stated that customer service will not be available until 8:30 -9:00am and that I could call back to speak with someone.

o I called back at 9:00am and spoke with [redacted]. I informed [redacted] of the situation that my vehicle was not picked up on the date of 07/**/14 and I needed to know what was going on with pick up of my vehicles. [redacted] stated that the vehicle has not been dispatched as of yet and that they have a 3 day window to dispatch the vehicle meaning a pick up date at the last of 7/**/2014.

o I informed [redacted] that I couldn’t accept that date because it would not guarantee the agreed delivery date and I would not be in the Los Angeles area to receive my vehicles pas 7/**/2014.

o She stated she would try to work on seeing if they vehicles can be picked up from Fayetteville today 7/**/2014 and to give her some time to do that.

o Needless to say I spent the better part of the day making numerous phone calls and speaking with several representative trying to get this situation corrected.

o I even suggested that the final destination be changed. After several hours [redacted] stated that she could get the car delivered to Los Angeles on 8/*/2014 with a pick up date of 7/**.

o I informed her that that is not possible my husband is military and with orders to report to the [redacted] area and we will not be able to be in Los Angeles to receive the vehicles at that time. I told [redacted] unless they can modify the destination I would need to cancel the service.

o She [[redacted]] asked for one hour to try to see if she can modify the destination. Within 10 minutes we received a phone call from [redacted] asking what is the situation.

o We explained the above situation with [redacted] who became irate and rude with us and stated that she don’t know if she can make the modifications and that all the phone calls were recorded and that that we agreed to a non-refundable reservation charge. I informed [redacted] that I am glad the conversations were recorded because she would then be able to hear the promises [redacted], her brother, made to us regarding a pick up and delivery date. I informed [redacted] that I was going to cancel the service and would be sending this to her in writing as well. She stated that she was going to charge me $450 and I informed her that I would dispute the charge.

o My AMEX credit card showed a pending charge of $450 as of my termination of the phone call with [redacted] on 7/**/2014.

o I expressed mailed a written letter stating my request for cancellation.Desired Settlement: I think the business has a responsibility to have either provided me with the service agreed upon or refund me my money. My credit was charged only after I informed the company that I was going to cancel the service. I feel this was done maliciously with the intent to keep my money without providing the service.

Business

Response:

[redacted]

Dea[redacted]-

I am writing to you in reference to your above complained listed with the

Revdex.com.

I have made several attempts to reach you today at the contact number on

file to no avail. We are trying to work with you here at Auto Transport 123 to

come to a resolution regarding your transportation of your two Vehicle(s)

We received your order on 07/**/2014 where a first available pick up date

was listed as 07/**/2014. It is advised in our Terms and Conditions that there

is a window to have a Carrier assigned and a Driver scheduled for Pick Up. You

had listed a delivery address as follows: [redacted]

[redacted]. After several telephone calls and conversations between

yourself, your husband, and myself the last conversation stated was due to the

fact the Vehicle could not be picked up until 07/**/2014 and a Delivery

Estimate of 08/**/2014 you mentioned that that particular arrangment would not

work, and that you would be at your final destination as early as 07/**/2014

where the Vehicle(s) would need to be delivered to [redacted]

It was also discussed that there would be a price difference that we need to

co-ordinate the transportation with a new carrier.

Furthermore, there was a seperate conversation advising that the $450.00

would be non-refundable if the contract was terminated as we assigned a driver

within our specified window outlined in your contract agreement.

Please give us a call so as we can rectify this reservation. I had forwarded

your request to revise your initial contract amount to the alternate delivery

address and to re-coordinate a carrier. We would love to help you here at Auto

Transport 123. Our goal is to provide excellent Customer Service.

Best Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The information provided by the respondent (Auto Transport 123) is incorrect.

1. The destination for the vehicles listed in the response is listed as [redacted] this is not the correct destination as originally agreed (see attached documents supporting).

2. Per the respondent they made several attempts to contact on July **, 2014 this is incorrect (see attached documents supporting)

Furthermore, there should not be any additional contact made with me - I not only verbally informed the agency that I did not want to do business but I mailed them a certified letter (see attached documents) indicating that I was terminating the agreement.

The respondent states in response to Revdex.com that the order was for July *, 2014 with a pick up date for July **, 2014 this is also incorrect (please see attached documenting supporting). I contracted out with the agency on July *, 2014 with a pick up date for July **, 2014. They were not able to honor this request and failed to inform me of that. They led me to believe that this was a request that could be met. I was never contacted by a driver prior to my cancellation with them.

There was never a mention that the $450 was non-refundable. I was informed that I would never be charged until a driver was assigned. As mentioned before a driver was never assigned prior to my cancellation. After I verbally informed the agency that I now longer wanted to do business with them they charged my card the $450.

I believe this agency is a scam and as stated in my certified letter (see attached documents) I no longer want their service and request a full refund.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Its interesting how this customer refuses to answer our call or emails

Order ID: [redacted]LC P: ###-###-#### F: ###-###-#### M - F 7:30-6:00p EST Rating: 99.1%, recv'd: 863, member: 03/**

Is listed on national dispatch board with a competitor

Load Estimated: 07/**/14

Delivery Estimated: 08/**/14

I have a driver available for pick up today. You people honestly disgrace business.

Let me just add our 6 months of contact with this customer before they decided to place the order.

Order

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The agency refuses to accept responsibility for not providing service. They are rated an "F" on the Revdex.com for a reason. The previous response from the agency with the tone and rudeness demonstrated is just one more reason why I do not want to complete business with them. If they are not going to resolve the issue by refunding the amount charged to the account then there is no need to go back and forth with them on this [redacted]er any further. Even after I have mailed them a letter stating I would like to cancel the service they emailed (see attached) a new INCREASED price quote on July **, 2014. This quote with the new price increase was not discussed. It is very apparent what type of business they are and this is further verified through other complaints listed on the Revdex.com website - that alone speaks to their credibility.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I arranged for transport of my car on Tuesday. I was told it would arrive here by the weekend. I have called, only to be hung up on, transferred to many different voice mails. Thursday morning I was told by "[redacted]" I would have a call from them and the driver by Thursday afternoon, I didnt recieve any calls. I have emailed and not once has anyone ever returned a call or answered an email. Its now Friday and I have had no word as to when or if my car will be picked up.I have called "[redacted]" who transferred me to someone who hung up on me. I have called again left messages. I emailed [redacted] and [redacted], They were super nice until I agreed on price and paid the deposit. I have received not one reply. I have Zero information.

Friday 6/** I left voice mail. I emailed [redacted] starting at 8:45. She replies at 3:49 pm and asked me to give her one hr, the car would be picked up. I emailed 3 times asking for updates. I received NOTHING.

Monday morning 6/** I called [redacted], to be told she was working with dispatch, she would call me back. No call. I called again and talked to customer service, she told me she would find out whats going on and get back to me. [redacted] called around 3pm and transferred me to [redacted]. He said he would have it worked out by the end of the day. He asked me to trust him! Trust in a company that has done nothing but lie to me for 6 days. I gave up waiting and called him back at 6pm He said he is unable to get a driver. He would do what ever I needed done. I asked that they just cancel it. he mentions they usually charge $100 cancellation fee. I told him I was not paying $100 for being screwed around for a week and they are the ones who failed to provide what they promised. He said they would waive the fee. I asked for that to be sent in email. At this point I dont trust a word any of them say. He said he would go do that now.. Its now 8pm 6/** and I still have no email.Desired Settlement: I want to be sure I am not charged a cancellation fee for them mess. At this point I am 7 days past. I have no vehicle. They have wasted a full week of my time in endless lies and empty promises.

Business

Response:

We have issued Credit Adjustment in the Amount of $100.00Transaction ConfirmationTransaction [redacted] has been successfully ACCEPTED by the system.Below is a summary:[redacted]

[redacted]E-mail issued to the Customer - Customer has not responded.Resolution Presented: [redacted]:- After reviewing your complaint, and telephone call with a Representative at Auto Transport 123 today 06/**/2015 – we would like to extend a Full Credit in the Amount of $100.00 Please note, once credit issued, we will be issuing a separate e-mail confirmation of the Transaction Adjustment, and would like to set Revdex.com Complaint as Resolved. Please reply indicating upon receipt of Credit Adjustment in the amount of $100.00 you find complaint Satisfied and closed. Thank you, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Called this place and they said that they could guarantee the suv to be delivered by a certain day. When we call back asking for status, then they say, we'll were still trying to find a driver. Then they charge my card, and schedule for delivery for a day after the guarantee date. Which would not work. I told them this and I want a refund, since they could not pick up. They would not issue a refund, this place is a scam...do not use them. The main person I talked with claimed to be the companies daughter. So there are no excuses, do not use, unless you want your money taken from you.

Review: On November [redacted] 2015 we received a phone call from a salesman from AT123. The service was to transport a car from VA to OR. They agreed to pick up the car on a weekend only. We agreed Dec. [redacted]. I contacted AT123 on Dec. [redacted] and requested a driver information. The customer service department informed me that they have not scheduled a driver and would call me back. I never received a call back. I called again on Dec. [redacted], their office was closed. I called again on Dec. [redacted] and was told that the car had not been scheduled at all and that their company does not do car pickups on the weekend. I asked to speak with a supervisor. They told me they would call me back in 4 hours. That never happened. I sent an email on Dec. [redacted] to the salesman that since they cannot honor a weekend pickup and their is no schedule as we agreed, I had no choice but to find a different company; they had abandoned this contract. The salesman understood and said he would not charge my card. On Dec. [redacted] I get an email stating that they are picking up the car on Dec. [redacted]. Again, it is not a weekend pickup. I called the salesman back and told him that since AT123 could not honor the contract, I had no choice but to find another company. The salesman understood and apologized. An hour later I received a call from the company for the first time since November [redacted] stating that they were charging my card anyway for a cancellation fee. I did not cancel, they refused to honor the conditions of the dates we requested and failed to contact me in the time we agreed. They began to state things on the contract that was not true such as they have 10 working days from the original date agreed to pick up the card (Dec. [redacted]) before they failed to honor the contract. There is no such wording on the contract. They charged my card anyway. I am in dispute with the charges for their failure to honor the original request since November [redacted].Desired Settlement: I want a refund based upon their failure to adhere to the dates we requested and their lack of communication. They abandoned this contract since November [redacted].

Review: Joe G[redacted] informed me the company would guarantee their quote and gave me one of $775.00 to transport my vehicle from Maine to Orlando. CALL THEIR NUMBER! Their recording also states they guarantee their quote/price. So..., the contract was signed. Two and a half days before the car was to be picked up, Danny called and said a mistake had been made and the cost would now be $1000. (He was the one who sent me the first contract) Because I was scheduled to fly out the day the car was to be picked up, I had no choice but to accept the deal and sign a "new" contract. I could not possibly have found another transporter on such short notice. AND to top it all off, the car sat in the Hilton parking lot and was not picked up on the contracted date, but instead one day late.Desired Settlement: I want a refund of $225.00.

Consumer

Response:

At this time, I have not been contacted by Auto Transport 123 regarding complaint ID [redacted].Sincerely,[redacted]

Review: Transport 123 provided a quote in FEB/2015 for transporting one vehicle from New Orleans LA to Columbia MO. The contract was signed on 03/**/2015 with an upfront payment of $225 out of $700.

The vehicle arrived 03/**/2015 more than five days late and with an overcharge of $100. I had to pay the total of $800 to avoid having the vehicle transported to a storage and having to pay more money for it.

I have contacted several Customer Service representatives at Transport 123 which would put the call on hold for over 20 minutes each time without a resolution.

I have a 96 years old person in my household that requires medications as well as food and other basic needs that a vehicle would help resolve but had no access to it because the extreme wait time.

Transport 123 promotes 3 day pick up and a maximum of 4 days to deliver.Desired Settlement: Refund / Compensation for damages and overpayment: $ 250.00

Business

Response:

To Whom it May Concern-After reviewing the customers concerns, I do show that the customer's order was dispatched on Dispatched: 03/**/15 9:29 am 03/**/15 10:43 am - Called [redacted], left detailed message with Carrier Name/[redacted]'s Number/[redacted] Number - Pick up Today /Delivery Tomorrow03/**/15 8:59 pm - Driver arrived after hours, and requested that he be paid additional $50.00 to pick up following morning03/**/15 9:01 pm - Customer called, and advised us no, not willing to do that.Original Required Deposit: $225.00 - COD $475.00 - Overall Balance $700Dispatched: 03/**/15 4:06 pm - New Driver Scheduled03/**/15 3:36 pm - Update [redacted] with drivers info 03/**/15 2:52 pm - Customer contacted us regarding the price discrepancy / We explained to the customer than refunds can take 5-7 business daysRequired Deposit: $125.00 COD: $575 - Overall Balance $700As of 3/**/2015 due to rescheduling a new driver to collect Vehicle, the required deposit changedAs of 04/**/2015 3:28pm - Credit Adjustment processed to [redacted] Account Ending [redacted]Transaction ConfirmationTransaction [redacted] has been successfully ACCEPTED by the system.Below is a summary:Transaction ID: [redacted]Payment Method: [redacted]Amount: USD (100.00)Customer Name: [redacted]We attempt to make all of our Customers happy, we are sorry that [redacted] is not happy with the service received, we would like to extend a $100.00 discount on a future transport with us.I hope this information is helpful.Auto Transport 123[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

1.- I had to leave the car in a storage for them to pick up since they did not find a "driver" by the my moving date (5 days after the contract).2.- The first diver they hired showed up at the storage location at 6:00PM of a Friday night and expected me to pay for his hotel to wait for the following day. I rejected that irresponsible proposal.3.- They took more than one week to find a second driver that overcharged by $100.The fact that they returned the $100 overcharge does not excuse for the extreme delay, lack of commitment to what they promised and unprofessional attitude at customer service.A compensation for 7 days delay should be in place. Or a note at the Revdex.com of how unresponsive this company is. At least other potential customers should know this company does not stand to their commitments.[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I came into contact with Auto Transport 123 through [redacted], a site where other transportation companies can bid for my business. [redacted] from Auto Transport 123 contacted me and convinced me to do business with them over the phone. I didn't have all the information I needed, so he scheduled to call me back the next day after I signed the contract and gave him my credit card number. I expected his call the next day but he never called me back and was difficult to reach in the days and the early part of the week that followed. This made me nervous. To be fair it was the week of Thanksgiving when I signed the contract (Tuesday), but what I didn't appreciate was that after canceling, [redacted] (The [redacted] of the company) and other customer service representatives (who are all family members) accusing me of lying by saying that I never made any attempts to call them. I have cell phone records from December that prove that I made several calls, leaving messages with [redacted] and Customer Service. Instead of listening to my concerns, I was treated as if I was lying. I disputed the $100 charge pending in my account with my bank because of Auto Transport 123 behavior toward me and the fact that I cancelled. I ended up blocking their phone number because they kept calling me and would not accept the fact that I was cancelling. I even cancelled my credit card but I just found out that I was charged $100 for the reservation deposit. All involved acted defensively as if I cancelled to go to a less expensive mover. Truth is, back in December I ended up using a MORE EXPENSIVE auto moving company that I trusted.Desired Settlement: Refund. My desired outcome is for Auto Transport 123 to know how horrible of an experience I had with them during my plans to move cross country and to treat individuals who they do business with more respect and listen to them. Planning to move is very stressful, so I didn't appreciate how I was being treated after signing the contract.

Business

Response:

NO. you signed a contract with us and than cancelled its $100 fee to cancel... Therefore I don;t know why over 1 year later you would request some type of refund because now the file is outdated and basically out of our system. There will absolutely be no refund set fourth for this customer. We run a professional business we are not running some sort of outfit where you place an order and cancel 5 days later free of charge.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I’m writing this complaint on record with the Revdex.com to state that I am not satisfied with how Auto Transport 123 handled or responded to my situation.This actually happened 5 months ago and I only complained now only because my bank failed to tell me that I was charged the $100 after I disputed the charge. I accept the fact that I won’t be receiving a refund, but I requested it because my chief complaint is the the poor customer service I received (which was never addressed within the response from the business). I cancelled because [redacted] actually scheduled to call me the next day and he did not. I had already given my credit card number and could not reach him. The [redacted] of the company's reaction to me canceling, stating in a previous email that “We have call records. Not 1 coming from this #” rubbed me the wrong way. It was strongly implied that I was lying. I don’t wish ill will on this company but instead of it being defensive when a customer complains, why not use it as an opportunity to listen to what they have to say and strive to displace any misunderstandings? I think true professionalism and a sensible resolution is for this business to be accountable in this way. Bottom line is that the level of customer service I received was non existent once I signed the contract.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I contracted with AT123 ([redacted]) to move my vehicle from Las Vegas to Virginia due to me receving PCS orders to Italy for 48 months. My reporting date was pushed out and I was also able to secure storage for my vehicle with family so I no longer needed transportation. I Contacted [redacted] to request the cancellation and she sent me to their customer service section. I spoke to three different agents due to calls being dropped or being hung up on. None of them agreed to help me and the last one I had talked to threatend to send me to collections.

Before I signed their contract, I expressed my concern that there was potential of my orders changing, but [redacted] verbally assured me there would be no penalty for doing so because I was in the military. She said it was imparative I sign a contract quickly before gas prices go up which would affect my rate.Desired Settlement: I request that the $100 dollar cancellation fee be waived and be provided a writen notice, due to the fact the services were dependent on my military orders and verbally told I would not be responsible for this fee.

Business

Response:

Auto Transport 123 - Response 12/*/2014To Whom it May Concern-I am writing in response to the complaint received by the consumer. Looking over the reservation it was placed in our office in October, 2014. We were given a first available pick up date: January [redacted], 2015 - with the understanding that the Date is tentative - will let us know a month in advance if the same.Customer contacted our office yesterday 12/*/2014 around 5:28PM ET to process a Cancellation of the Reservation. It was explained to the customer that there is a $100.00 Cancellation fee non-refundable. The reason for the Cancellation was represented as his Military Orders were extended and does not know precisely when he would need to transport the vehicle. Auto Transport 123 explained that we can place the order on Hold vs. Cancelling, however to secure the reservation the $100.00 would need to be assessed and placed on file. Customer expressed that the contract would be void due to the SCRA - Service members Civil Relief Act, however the SCRA assists only with the following: Outstanding Credit card Debt, Mortgage Payments, Pending Trials, Taxes, and Termination of Lease. Our contract agreement does not participate in the SCRA as we are a private Business that Transports Vehicles - Our Terms and Conditions specifically outline that All orders must be canceled in writing and delivered by U.S. registered, or certified mail return receipt requested by Auto Transport 123. Reservations are fully refundable at any time if we do not perform our services after 10 business days. If your vehicle has been dispatched and it was cancelled, your reservation fee will be charged in full.f an order is canceled due to something out of Auto Transport 123's control the reservation fee or $100 will be charged and either put on file or be deemed non refundable on a as per situation basis.” which was accepted and agreed to back in October, 2014.It was explained to the client that if the Cancellation fee is not paid $100.00 the reservation will go into Collections. There is currently an Outstanding balance due to Auto Transport 123 of $100.00.Regards,[redacted]Auto Transport 123###-###-#### (P)###-###-#### (F)

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

"If your vehicle has been dispatched and it was cancelled, your reservation fee will be charged in full.f an order is canceled due to something out of Auto Transport 123's control the reservation fee or $100 will be charged and either put on file or be deemed non refundable on a as per situation basis.” which was accepted and agreed to back in October, 2014."Per my verbal agreement with [redacted]--I would be able to cancel my reservation without penalty. Per the verbiage above, "the $100 could be deemed non-refundable on a PER SITUATION BASIS". This indicates to me there can be exceptions to policy of which I was promised when I first signed the contract and in this case I am asking the $100 fee to be refundable. With a change to my departure date to leave for overseas, I was afforded more time to find a location for my vehicle while I was away, and no longer need to ship it. I explicitly explained this situation to the agent and I explicitly asked about any penalties on if I canceled and I was told that it would not be issue due to my Military obligations and how they could change.It is appalling that a business is unwilling to work with a military member who has to uproot his family and life to move to a different country to protect the freedom and interest of the country to which the owner of this business lives. If they have actually performed services for me I would have no problem paying for them, and at this time it is ovious they are just interested in making a free $100.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Auto Transport 123 - Response 12/**/2014To Whom it May Concern:Please be advised Customer contacted our office on 12[redacted]/2014 at 12:50PM ET to Process Cancellation Fee of $100.00.A receipt was issued to the customers e-mail. At the time of the call, customer did not express any concerns with the Cancellation Policy. It was explained that there would be a one time cancellation fee in the amount of $100.00. Client does have the option to utilize towards a future transport, or reopen reservation at any time.We consider this matter resolved. Regards,[redacted]Auto Transport 123[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because

I do not consider this complaint resolved. I paid the 100 dollars because their threatened to send me to collections and I wasn't going to have a negative mark on my credit report because of these crooks. They still have not owned up to the promises that they told me on the phone when they got me to sign my contract and told me it was no issue and that I would not be penalized if I had to opt out due to my Military Orders getting changed. Also when I did pay the customer service agent did not mention the fee could be used for a future service, again another play on words to bend things in their favor. I wish I would have looked them up on the Revdex.com and not just on [redacted]. You can tell they fabricated their reviews to make them appear as a 5 Star company which is not the case when you see the 99 complaints they have had over the past 3 years and over 40 for the past 12 months. I guess as a "Gold Contributor" you can make yourself look like a reputable company. Any business owner who is content with that type of track record truly shows he only cares about getting people to sign up by any means possible and then collecting money from them without providing any type of service. For this complaint to be considered resolved satisfactorily, I would like my 100 refunded. [redacted] or [redacted] can call me personally if they are truely concerned about resolving this matter.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: The sales representative "Steve" used deceptive tactics to get me to sign up for the service stating that this was a "no obligation service" and that I could cancel the request without cost. He went on to say that if had scheduled the pick up of the vehicle and were to cancel, I then would incur a cost. I explained my situation that I was in the process of transferring from Arizona to Virginia as a PCS move. When I called I had not received my orders to transfer so everything was tentative. I finally received notification of orders and communicated with the transportation office who explained that they would handle the vehicle transportation. I call back autotransport 123 to let them know that the service was going to be covered by the military transportation office-Steve- started to used profanity and then transferred me to their cancelation specialist. I talked to her and told her to hear the conversation we had on the phone - I am sure the phone calls are recorded- that Steve had lied to me and had used deceptive advertisement - but she only referred to the contract I had signed. Thank you for your assistance in this matterDesired Settlement: To be reimbursed for the $100 cancelation fee.

Review: I contacted 123 trans on the [redacted] of feb. I was told I was dealing with [redacted] the [redacted] of thee [redacted]. Lie #1. he took all my info down and gave me a quote, and I said I have to have this trans before aft of weds the [redacted]. He took an email sig and sent me to customer service to shed delivery with his trucks. He flat out said they were his trucks and drivers. Lie #2. The rude customer service girl I got was confused by my request, put me on hold then call dumped 15 mins later. I called back only to be put on hold and eventually sent to voicemails that were full. I then knew my call would be taken if I hit3 for sales. Sure enough I did I got [redacted] again, he said ill get on it. Never heard from them. I called [redacted]s cell phone, said sorry let me see what going on. No call back again. I call his cell he said [redacted] let me call you back on land line in a second. Never called back. So here it is weds, have heard nothing from anyone. Then on thurs morning, my brother who left town weds afternoon got call from trucker saying we are coming to get car. He said they knew I would not be there. Never heard from anyone at 123. I called [redacted] told him cause u can't get anyone in customer service. He ran the deposit. I called [redacted] he said let me send you to customer service. I said no you handle this and hung up. With the no follow up on anything and running a deposit on car never delivered he expects me to do business with him???? His service agent said nonrefundable.Desired Settlement: Refund credit card. I would never use these guys, he promised and told me 4 things I quickly found to be miss truths. 190$ deposit was taken.

Business

Response:

Response By Auto Transport 123 - 3/*/2015To Whom it May Concern-I am writing to you in reference to the above reference complaint. Please be advised that the last contact with the customer was yesterday March [redacted], 2015 after several calls were made into our office from the Client threatening, and insulting our staff. We emailed the customer 3/*/2015 requesting that the following e-mail be responded to in order to refund the deposit amount back to the customer, even after a driver was scheduled to pick up the vehicle, which is outside our Terms and Conditions.From: [redacted] <[redacted]>To: [redacted]Cc: [redacted] <[redacted]>Sent: [redacted], March *, 2015 [redacted]Subject: [redacted]Origin: [redacted]Destination: [redacted]Vehicle [redacted]:2009 BMW M3Coupe Good Afternoon [redacted]- Please send us an email confirming you will no longer insult or harass any employee’s of Auto Transport 123, or provide any negative remarks, or comments towards the Revdex.com or similar entities. Reply that you understand, in order to receive refund. Regards, [redacted]###-###-#######-###-#### FaxAT123Auto Transporthttp://www.autotransport123.comPlease be advised the customer completely failing to follow direction verbally, and in writing by replying with the following: From: [redacted]Sent: [redacted], March **, 2015 [redacted]To: [redacted]Subject: Re: [redacted]_______________________________________________________________Please be advised Auto Transport 123 is here to provide Automobile transportation for the customer. 02/**/15 - Customer contacted our office to reserve a transport of his vehicle from ** to **. He signed the contract at [redacted] on 2/**/15. Customer provided First Available Pick Up Date: 02/**/15. Please be advised there was absolutely no indication at the time the reservation was placed that the “Pick Up Party” would not be present after [redacted].02/**/15 - Customer contacted our office to advise us that he was having difficulties connecting with a representative, also that he would like a Pick Up on Wednesday Evening - it was explained at that time we could contact the customer to confirm the pick up arrangements and that we would try out very best to get the vehicle pick up as soon as possible, as soon as driver scheduled we would send confirmation of driver’s details. (2 days after the call was made) Please be advised Auto Transport 123 has a maximum of 10 business day to schedule the driver’s details from the First Available Pick up date - in which is outlined in our Terms and Conditions of the contract. 02/**/15 - Dispatched: 02/**/15 [redacted] with [redacted] Auto Transport to pick up same day 2/**/15. Delivery Estimated 3/*/15 From: Disaptch InformationSent: [redacted], February **, 2015 [redacted]To: [redacted]Subject: [redacted] Payments DueTariff: $1,195.00Required Deposit: $195.00Received Deposits: $195.00Carrier Pay: $1,000.00COD to Carrier: $1,000.00COD/COP Method: (Cash/Certified Funds)Terms: immediatelyTerms Begin: deliveryMethod: Certified FundsDates1st Avail. Pickup: 02/**/15Date Signed: 02/**/15Dispatched: 02/**/15Load Estimated: 02/**/15Delivery Estimated: 03/**/15Picked-up: (none)Assumed Delivered: 05/**/15Delivered: (none)Dispatched To Carrier Name: [redacted] Auto TransportContact: [redacted] Phone: ###-###-#### --Auto Transport 123Phone: ###-###-####Fax: ###-###-####Website: www.autotransport123.comNOTICE: This message, including any attachments, is intended for the use of the party to which it is addressed and may contain information that is privileged, confidential and exempt from disclosure. If you are not the intended recipient, any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please contact the sender immediately by reply e-mail, and delete the original and any copies of this message. It is the sole responsibility of the recipient to ensure that this message and any attachments are virus free.02/**/15 - Customer contacted sales representative [redacted] to advise no one was available at the pick up location.02/**/15 - We contacted driver to reschedule pick up dates - in which we are still waiting on those dates.03/**/15 [redacted] - Customer contacting our sales representative [redacted] in which he was Verbally Abusive, using foul language towards representatives.03/**/15 [redacted] - Customer transferred to Supervisor to try and assist with concerns, he too was abusive to supervisor.03/**/15 [redacted] - Customer was advised by Supervisor “ he will get his $195.00 back if he said the email in that he will harass anyone anymore in this company and that he will not writing anything on the internet again“03/**/15 [redacted] - Customer called our office regarding the experience received - Customer explained that he was upset with the service, and the fact that driver was scheduled after [redacted], was not happy with [redacted], or the fact he had to send an email. He admitted he did insult the representatives on several occasions. He was again asked to send an email confirming he would cease and desist from any further contact with Auto Transport 123, its employees, and affiliates, in which he was sent an email he could reply to confirming this. Instead he completely went against all direction and placed his opinions in writing. Please note: we are more than happy to refund the $195.00 reservation fee back to the customer if he responds appropriately to the email sent, and discontinues to slander our company and insult/harass our employees.Regards,Auto Transport 123P: ###-###-####F: ###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I have been asked to apologize for threatening. I have never threatened anyone, they will not produce any proof of that. They continue to flat out lie about the facts, to better fit there picture. The deadline was weds at noon, not eve. From my initial correspondence with [redacted] I never received a single notification or correspondence from them regarding a scheduled pickup. I tried myself unsuccessfully on mon, tues, to never get a returned phone call, dumped after long hold on phone and forwarded to voicemail that were full so you couldn't leave a message. I did find a way to get threw though, instead of punching 3 for the non existent customer service, I hit 3 for sales. I did this 4 times, 1 time runaround eventually to [redacted] full voicemail box, other 3 times I got [redacted], only for him to say let me call you back in second on the land line, Never heard back from him. Other time let me get custermor service on it and we will take care deposit. Not only did he not do that, when I talked to [redacted], she said non refundable. So you can see that combine with [redacted]s flat out 4 lies in the close of the deal. He told me this is not a quote it is a fixed $ amount will not change. I said well I don't want any money run until we have a date. He said [redacted] the 195 goes to the driver the rest goes to us COD. He lied that was a closing technique to get me to sign because he knows if I research the closing percentage goes threw the floor. He also said [redacted] these are my trucks and my drivers. That also a flat out lie, He also said [redacted] we will shed pickup for time that works for your Brother. Another lie. My 1st transferred call from [redacted] to [redacted] for scheduling, I was put on hod by [redacted] for 15 mins then call was dropped. I tried 3 times back found way back to sales, they said they would have them get back to me. I never from that 1st call received any call or correspondence from them. Except my calls. That is harassment from me.?????? The only call we got was from a driver on his way to brothers house who was gone out of town as told to them from 1st call. I said NOON on weds or we have to do this when he is back and I'm back from my trip. I would not trust this inconsiderate, incompetent, over selling, rude people to ship a 40k car ever. I want my money back, I will not apologize or remove this complaint until I see my $ back in my act. I do not trust them, they will have to trust and accept my insults for there incompetance. The accusation of harassment, is not a problem, take care of deposit they never hear from me again. They choose to steal my money they will here from me until I get it back. [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To Whom it May Concern-I am writing in response to the rejection to the Revdex.com. We have processed a refund in the amount of $195.00 back to the customer's credit card on file: Customer has received a separate email confirming the adjustment to his email.Transaction ConfirmationTransaction [redacted] has been successfully ACCEPTED by the system.Below is a summary:Transaction ID: [redacted]Payment Method: XXXXXXXXAmount: USD (195.00)Customer Name: [redacted]Please close this case as resolved.Regards,[redacted]P: ###-###-####F: ###-###-####

Review: This was the first auto transport company I contacted. They originally sounded extremely willing to help me. I told them I needed the car shipped from Ohio to Calif. by a certain date(May *, 2014). He told me he could do this & that there are no upfront fees & "we only charge at pick up & the remainder at drop off." Sounded great. He sends me the contract via email & upon talking with him, he guided me through the contract on where to electronically sign. I noticed in fine print it said $100 cancellation fee, so I questioned him about it asking, "what is this fee? If I cancel, I'll be charged?" He proceeded to verbally tell me to "...not worry about that part; that's only if the dispatcher has already put the vehicle on the truck and then you cancel." I was told I would be given the contact information of the driver as well. I provided the information of the contact person he would need to get in touch with in Ohio as well. Because my contact person was only available until Sat May **, 2014, it was extremely important to get this car picked up by then. Mind you, I put in the order Tue. May *, 2014. By Thurs, May *, I still had yet to receive ANY information. My contact person had also gotten ahold of them and wanted to verify when in fact they were arriving. He told her that he would call her back within 15 minutes, but he never did. So she let me know she could not get ahold of them, so I called and got in touch with the man I was dealing with directly. I let him know I needed to know what was going on; I have no information and here we are only one day before the expected pick up. He told me that we said "the weekend" not Friday. I said we said Friday. He then told me he would send me an email with the driver's information within 20 minutes. I waited another day and still nothing. At this point, it's Fri, May * (the expected pick up date) & I have no information from anyone. I called to cancel my order because of being so unhappy with the customer service. This company promises things they just cannot deliver. First, I got disconnected (how convenient!) so I called back and pressed "3" for their customer service. It kept ringing and eventually went to an answering machine. I left a message asking to be called back. Nobody returned my call. On Sat, I called again and got in touch with a woman. (I don't have her name, but she's at ext [redacted]), I told her I wanted to cancel my order. She asked why. I began to explain that I was unhappy with the services & that they promised something they cannot deliver. She said she'd get in touch with the man who was taking care of my order, and get back to me within 5 minutes. After 30, I got no call back, so I called them. She proceeded to tell me that they have a 3 day window of estimated pick up & asked me if this was explained to me. I said no. She then told me that all the calls are recorded and nobody would take an order if this wasn't explained. So this was an implication that I was lying. I simply told her to listen to the audio then. She directed me to call the man I was dealing with. I said every time I call, he doesn't call me back. She said well he's available; I just spoke with him. So I called him, and of course got his voicemail. I left a very irritated message that I want this order cancelled & he needs to call me back. I have it some time, and still never received a call back, so I called the woman at ext [redacted] again & she proceeded to tell me that he never got his messages! She told me they can have the car picked up by Mon or Tue & will provide the driver's information. (This is still not "the weekend" as previously stated.) Out of frustration, I said fine whatever. Now here we are Monday, I simply decided to cancel because absolutely NO services have been rendered & I am tired of being given the run around, being hung up on, not being called back, lied to, nobody is giving me information I need, etc.. I called to cancel & was interrogated as to my reasons why...(it's none of their business.) he tells me to email him with my reasons why; so I did. He replies with an email telling me they were charging me the $100 cancellation fee! Outrageous! He specifically told me that was only going to be charged if the vehicle was on their truck! They didn't even have a driver for me & it was almost a week since I made the order. I sent an email telling them I'd be reporting this to the Revdex.com, but haven't gotten a response-just a debit out if my account. I will be disputing this charge. I will be more than happy to provide my order number as well as the gentleman I was personally dealing with if that is what's required, but I didn't want to use names unless it was truly necessary. I just want my refund.Desired Settlement: I would like this fee of $100 placed back into my account as there were no services rendered & I was verbally told there was only a charge if the truck was there with the vehicle on it & then I cancel. There was not even a driver assigned to this job. And if they record the conversations as I was told they do, then they will be able to listen to this audio themselves to verify that that's what I was told.

Business

Response:

in regards to the cancellation fee to start. she seems to misinterpret and or be confused as per our discussion about this. How could a customer cancel an order after they allowed the driver to load a car onto the carrier? orders are not canceled after the vehicle is already loaded, it would only be done before hand. So by saying a rep told her she would only be charged a cancellation fee after the car was loaded and then canceled would not make any sense.

the customer was told that she would only be charged our reservation fee after a driver was already dispatched out or on the way/attempting to load a vehicle and then they decided to cancel as stated in the contract. Otherwise if they decided to cancel before a driver was scheduled then its just a $100.00 cancellation and processing fee as stated in the contract.

This was explained in detail to her as well. Why would a company who does not take any money or deposits upfront work on an order for numerous business days, paying customer service reps to deal with her calls each and every day. Along with dispatchers to make sure the vehicles are scheduled with appropriate drivers at appropriate times for the customer to just cancel after all of that, wasting everyone's valuable time? This is exactly why there is a cancellation/ processing fee for that reason precisely. We are honest and reliable enough to not take any money or deposits upfront, unlike most other companies in the industry and we expect our customers treat us in return with the same common courtesy.

Being that the contract was never breached on our part and still within our window of time as agreed to and signed by the customer which is all stated in writing why would we not charge our processing fee?

Now back to the customers complaint she says in her own words that both her and the pickup contact had both gotten a hold of the "man" who she dealt with, yet in the same sentence states how they could not get a hold of them? every time the customer called into the office her calls and questions were answered and attended to on all accounts. She was never specified specific times, she was told once the driver was scheduled she would receive a call and email with all the drivers info to coordinate the times. At that point being the driver was not scheduled there was no information to give her as repeated to her. So by calling every other hour as if we were ignoring her and giving her the run around is completely outlandish being there wasn't time given to schedule her a driver. Her first available date was for May [redacted] and not a day before which then starts her 3 day window. For her then to claim how all weekend long she spoke with customer service, again (Not during Business hours) who told her there would be a driver for Monday or Tuesday and her reply was "Ok fine whatever" . On Monday when she was told there was a driver being scheduled and ready to pickup the car she came up with an excuse as she is not getting the car anymore and is purchasing a new car instead? Really after all of that to get this car shipped to then schedule a driver to come and pick up, you are then just not getting the car anymore (Which by the way was mentioned as being gifted the car) so now you are no longer being gifted this free car when we have a driver on Monday?

It states clear as day within our contract that we have "X" amount of days to complete our service. So by not allowing us even half of that time to provide it and wishing to cancel why would you be rewarded a refund?

Not even 3 business days had gone by since the order was placed, Numerous calls were taken by numerous employees over the course of those few days as well as over the weekend, Yet she was frustrated because we didn't provide our service? Not given the information needed? she was told monday or tuesday which she "Ok Fine" replied too.. Then on Monday when told the driver is being schedueld for pickup she wanted nothing to do with it "since she was not getting gifted this free car anymore" yet does not want to be charged her cancellation fee since shes under the impression that a cancellation fee is only charged after the vehicle is already loaded and in transit even though it would be impossible to cancel at that point.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This company is refusing to

refund the $100 even though no services were provided. I did not misinterpret

our conversation. I was told via the telephone on Tue May *, 2014, that there

would only be a cancellation if the vehicle was already on the truck and then I

decided to cancel. He states, “This was explained in detail to her as well.”

This is nothing short of a lie and absolutely ludicrous. He simply told me over

the phone, when asked about the $100 fee, “…to not worry about it; that’s only

if you have the vehicle on the truck and then decide to cancel.”

He stated, “shes [sic] under the

impression that a cancellation fee is only charged after the vehicle is already

loaded and in transit even though it would be impossible to cancel at that

point.” This statement is false. I was “under the impression” because that is

what I was told; however, I was simply explained that if the vehicle was

loaded; I never said a thing about the vehicle being in transit.

I was also told that the calls

are recorded. I would love for them to be reviewed. I’m either being lied about

the calls being recorded or lied to about their cancellation policy. Either

way, a business lying is completely unethical and not good business practices.

The only reason both myself, and

the contact person in Ohio

were able to get in touch with anyone is because of our persistency in calling.

She contacted the business once and was told he would follow up within 15

minutes: He never did. I called repeatedly because I left several messages:

None of which were returned. I was conveniently disconnected, given the run

around, and outright ignored. The only

contact was of my own doing, (two phone calls that were maybe 3-5 minutes

each). There was never a single call back or a single email. I was told the

pick up date could be Fri May *, 2014. So yes, I called over the weekend

numerous times because here we are Sat May **, and I still wasn’t provided ANY

information as to the status of my order. Even a simple answer as what was

going on or saying that it’s taking a little longer than expected would have

been appropriate & I probably would have continued my order, but to

continue to give me the run around is outlandish. I have phone records to prove no call

back. I allowed the remainder of the weekend for some kind of communication,

but to no avail. Because of the poor customer service and complete inability to

keep me informed as to what was going on, on Monday May **, I called and decided

to cancel my order.

He states, “On Monday when

she was told there was a driver being scheduled and ready to pickup the car she

came up with an excuse as she is not getting the car anymore and is purchasing

a new car instead? Really after all of that to get this car shipped to

then schedule a driver to come and pick up, you are then just not getting the

car anymore (Which by the way was mentioned as being gifted the car) so

now you are no longer being gifted this free car when we have a driver on

Monday?” First and foremost, it is completely

irrelevant as to whether or not this car was being gifted to me. Secondly, he

makes this statement as if he called me and then I just abruptly cancelled.

This is not the case. I called, and he proceeded to interrogate me as to “why,

what’s going on, I thought this car was being gifted to you, we have a truck

ready for pick up tomorrow” (Tue, May **, 2014). So which is it…they have a

truck ready for delivery Mon May **, or Tue May **, 2014?

I find this particularly odd that

he is making a statement that he allegedly had a vehicle ready for pick up that

Monday when I received a phone call from MK Transit on Thurs May **, 2014

stating that they will be ready to pick up the vehicle on Sun May **. This was

after the order was already cancelled and I was already charged a cancellation fee!

He called again the following day.

In addition to cancelling this

order, I received an email shortly after letting me know to acknowledge the

$100 cancellation fee. Before I even had an opportunity to respond, $100 was

taken out of my account in two $50 increments.

I am in dispute of this charge with my bank. They have since cancelled

my bank card; however, within minutes before the card was cancelled, Auto

Transport 123 illegally took another unauthorized charge of $100 out of my

account. This is fraud. There has now been a total of $200 taken from me. (See

attached my bank transactions).

I think it’s also a little outlandish that he claims “I wasted

valuable time,” and basically the are deserving of this $100 even though no

services were rendered. This is not a

law firm that gets paid hourly; This is a business that gets paid to provide a

service, and that service was not provided.

It’s all over $100, and if so much time was wasted, it has now taken an

enormous amount of time to read emails, read complaints, respond to complaints,

file disputes, etc. A customer deserves a refund for poor service.

Their own contract states a cancellation fee of $100 if it's

"...due to something out of Auto Transport 123's control." How

is poor customer service "out of their control?" I now want the original $100 refunded to me, in addition,

to the most recent fraudulent charge of $100.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

In response to your reply dated Thurs June *, 2014,

"how can you say unlawfully? If you want a copy of your contract I will send it to you. We re talking about shipping a car, I dont even know what your speaking about in your complaint. Provide the receipt of your cancellation via us registered or certified mail and I will refund the $100 you will speak about immediately. Otherwise I don't really know what we are talking about."

Sending me a copy of the contract will not be necessary as I already have a copy. I'm well aware we were talking about shipping a car; hence, my original complaint. I have already attached 3 copies of the bank statement right onto my complaint to the Revdex.com as it should show up for you to view, in addition to attaching the email I sent to Ross regarding charging me $200.00. I sent him the bank statement as well via email to [redacted] on May **, 2014 @ 11:55 am, and he never responded; hence, another reason of my original complaint. I have had an extremely difficult time getting any communication from this company.

Please provide me with your DIRECT email so I can email you exactly what I am talking about as well as your name. I don't want to just send it to the business to let it get lost somewhere or chance anyone saying they never received it. I want a contact person to send it to, however, I have already provided now 4 times a copy of my bank statement proving that you guys unlawfully took funds out of my account.

If by attaching it to this cite hasn't been sufficient for you, then fine, I will send certified once I get a contact person. You will see that there is two separate transactions of $50 totaling $100, THEN...about two days later, an additional charge of one transaction of $100....This all totals $200.00! I hope this gives some clarity to your confusion as I would like for my money to be refunded to me and this to all be over. And because I no longer have that original bank card as I have had to cancel it due to fraudulent activity, I would like a check mailed to the address you have on file, in addition any postage it costs me to mail it certified, as I have tried to email you guys, but to no avail.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The last response is proof the customer did not adhere to our contract. There is no evidence of anything done via email as our competitors attempt to cancel orders for customers all the time... This is the reason we require submission thru US mail. I apologize you feel this way but this is a legitimate business with logistics and scheduling. Had you needed the driver we had provided for you we would be right but because you decided you werent going to use us we should magically change all types of conditions for you>? I do feel bad for your situation but please realize where we are coming from

Review: I was trying to find a company to deliver my daughter's vehicle from our home in [redacted] to my parent's home in [redacted] since my daughter was starting college at ASU in Tempe, AZ. The initial company I hired didn't follow through on their contract so that contract was canceled and I contacted 3 other companies to have my daughter's car transported. I spoke with [redacted] at Auto Transport 123 at ###-###-#### Ext. [redacted] on August **, 2013. I explained to him the predicament I was in and what had happened with the other transportation company. My daughter's car was supposed to be delivered no later than August [redacted] due her move in date being August [redacted] yet the vehicle hadn't been picked up yet. He said he couldn't get it there by the [redacted] but could get it there by the following week. Of course, it would now cost me more since it was a "last minute" delivery but he said he could work with me considering the circumstances. I told him my daughter had a few items in the back of her vehicle which is a Ford Explorer Sport. He said it wasn't an issue as long as the weight didn't exceed a certain amount and the driver could see through from window to window. She had a mini-microwave, a case of water, a bulletin board, and a couple of boxes with school supplies, clothes, blankets, toiletries, and things of that sort. Nothing was real heavy and everything was below the windows so he said it wasn't a problem. Since I had issues with a previous company, I asked my husband to call and speak to [redacted] as well to make sure he was told the same information and that I didn't miss anything. We decided to to hire Auto Transport 123 on August **, 2013 and kept in close contact with [redacted]. He was very good about getting back to us yet later came to find out, once again, we had been misinformed. It seems as things started coming together we realized he was just worried about making the sale and collecting the money. First, I was told that the deposit would be $225 at the time the vehicle would be picked up by the driver at our home. He called to tell me that the driver would be there that day and the vehicle should be delivered in AZ Sunday or Monday. Next thing I know, I received a text from my bank that a debit transaction for $275 was made by Auto Transport 123. I called [redacted] immediately and asked why I was being charged since the driver wasn't going to be here for a couple more hours. He said it was a mistake in the billing department because they usually ask for more of a deposit but he worked out "a deal with me due to my circumstances". I said fine and let it go figuring it was $50 less we would owe at the other end. On that same call, he proceeds to tell me that the driver had to make a stop in FL then would be moving on to AZ so it would be a couple more days before the vehicle reached my daughter. My parents were handling the pick up and financials at the other end so I asked if it would be there by Wednesday since they were leaving out of town Thursday. He said it should be but latest Thursday. I decided to have a back up plan with my parents and a friend in case the vehicle didn't arrive by Wednesday as now I was starting to feel a bit uncomfortable about the situation. The driver contacted me and showed up within the time frame we spoke about. My husband came home so I left to go out with my daughter. Next thing I know, I'm getting a phone call from my husband saying that the vehicle wouldn't be getting to AZ until August [redacted] per the driver nor would the driver take the vehicle with the items in the back. As for the date, the driver said that he told Auto Transport 123 that he had a death in the family so he would be going down to FL and would be back up in IL the following week. He said that he was told to go ahead and pick up the vehicle and make arrangements with us once he got here. The driver said he thought it was odd that we would want him to pick up the vehicle to sit on his trailer in storage until he returned to make the drive to AZ. At that point, my husband didn't even deal with the items in the back. He thanked the driver for his time and the driver left. [redacted] wasn't able to be reached after the incident. The next morning [redacted] called me and asked what happened. I was so upset because I felt like I was being scammed again. I told him my husband would call him back when he was done with his clients. [redacted] told my husband we would be charged a fee if we backed out of the contract as he said he still had that day to get a driver out there. My husband agreed to give him the day to get a driver out to us. He not only discussed about the delivery time but also the items in the back of the vehicle. [redacted] promised he would find someone that would transport with items in the back. Never mentioned anything about additional charges. I finally received a call from the drivers wife setting up an approximate time he would be coming to pick up the vehicle. I was very pleased with her service. Due to the size of his rig he couldn't make it into our subdivision so we had to meet him up at the golf course across from us. By then, it was getting late and it was dark. The driver and another guy got out and checked the vehicle. The driver proceeds to tell us that there is an additional fee to have items in the back of the vehicle. We told him that [redacted] never told us that. He told us many brokers don't and that customers are many times surprised to find out about additional fees when their vehicle is picked up. We started talking to him about the issues we've had since the 1st time we tried to have the vehicle shipped. The driver was very kind to us and charged us only $100 when he normally charges $200. The ontract says they arent' responsible for additional fees a driver may charge but I feel like I was lied to when my husband and I each specifically asked about having items in the back of the vehicle. That information about an extra cost should have been told to us upfront. A few days later (I don't remember the exact date), [redacted]'s brother (I don't recall his name) called to see if we were pleased with the services. I told him I was happy with the driver and how quickly he got the vehicle out to AZ but not with the number of times [redacted] lied to us. I brought up each incident. [redacted]'s brothers' comment back to me about the additonal charge for the items was, "And he didn't explain that to you upfront?". I told him no and that I would never use them again. I told him they lost out on a repeat customer because the vehicle will need to be shipped back home for the summer and then shipped back and forth the next 3 years while our daughter attends ASU. I am very disappointed in the vehicle transportation industry as a whole. As I started sharing my story with others, I have found this to be typical instead of out of the ordinary. Seems that there isn't much regulation in the vehicle transportation industry and that something should be done about it.Desired Settlement: I would like to be refunded the additional $100 we had to pay for having items in the back of the vehicle. [redacted] told us we could have those items and I even told him what was there. He made no mention of an additional charge. He obviously knew there was a charge just by speaking to both drivers and then [redacted]'s brother.

Business

Response:

[redacted] booked her order on 8/**/13 she was told we would pick

the vehicle up asap, [redacted] was then picked up the following day I

explained to her she could have no more then 100 pounds in the vehicle

when the vehicle was picked up the carrier told me there was well over

400 pound in the vehicle which is why she incurred the additional $100

fee which should have been $300 because the carrier wanted to charge a

dollar per pound over the agreed weight. We did our jobe here at [redacted] got [redacted]s vehicle picked up in 24 hours the additional weight was not in the agreement.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am responding to the response that Auto Transport 123 sent the Revdex.com. This is an absolute lie. I was told I could put what I wanted in the back of the vehicle as long as it was below the windows and it wasn't heavy items. Everything was below the windows. My daughter was going off to college so the items were things like a mini microwave, toiletries, linens, clothes, bulletin board...nothing of great weight. According to the driver nothing was suppose to be in the back without an extra fee and I should've been told that ahead of time. The driver also stated that many of these transport companies do that then the customer is surprised when he comes to pick up the vehicle. The question is.....how would he be able to tell how much the weight of my vehicle was since their wasn't a scale? The driver explained how he figures the weight of his trailer.....the weight of the vehicles with nothing in them. He said that's why there's an extra charge for any extra items because it changes the weight when he goes through the scales. That completely made sense to us. The driver was extremely nice and lowered his charge due to us being misinformed and that we didn't have much in the back of the vehicle. He checked the back and saw there wasn't much weight due to the type of items we packed. I believe Auto Transport 123 doesn't want to take responsibility for their agent that outright lied to me.

###-###-####

Code: [redacted]

Business

Response:

All pickup and delivery dates and times are only estimates. Auto

Transport 123 will not be held responsible for any natural disasters,

acts of Mother Nature, or any other incidents out of our control. If we

have offered a weight allowance it is for no more than 100 Lbs of

additional weight in the backseat or trunk. I further understand that

this agreement is of no force and will be put into effect when I affix

my signature below.

that is the final 4 sentences on our contract which this customer signed...

anything else?

Review: Called around getting quotes on shipping my car back in July of 2013. Got in contact with Auto Transport 123. I spoke on the phone with a man named [redacted] who proceeded to tell me the company was family owned and operated by him and his father. I was told he would take my credit card number to keep on file if I ended up proceeding with their services. I was then told I would not be charged anything until my car was picked up/and or delivered. I checked my bank account on 8/**/ 2013 and noticed a charge from the company for $225 I called the company because I did not know why I was being charged and have not heard from any representative since I spoke with him back in July. I then spoke to a woman named [redacted], who was beyond rude to me. I was told I was not getting my money back because I gave my card information and signed a contract, even though I did not need their service and never authorized a charge. She then continued to ask why I gave my card information and that the man I spoke with lied and they are not family owned and operated, she stated she had the recorded conversation so I asked her if I was lied to and she said yes and continued to scream at me and be completely unprofessional. I am getting ready to move across the country and could not afford to take a loss like this. My bank will be doing anything they can to dispute the charges. This has been an emotionally exhausting encounter and I am very upset. I would like to see this business looked into because they are constantly stealing people's money and not being clear that they will end up charging their customers. They have no customer service skills and do not know how to settle complaints. They need to be shut down for their terrible business.Desired Settlement: Refund

Business

Response: