AutoCheck

I ordered a vehicle report because I wanted to find out who the vehicle belonged toI wanted a title searchAll it states is (I think) is that the title was changed to a new title number as of recent daysThe report was very non specific and I was greatly disappointed on the records this site provided

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
If Auto Check is going to produce information as absolute then it should be verifiableI understand that you have a contract agreement, however if they are not willing to provide proof then they need to remove the entry! I have provide proof of repair with no frame/sub frame damageFrom earlier emails it was stated due to apron damage and a welded mufflerThe apron of my car is plastic! it is a bolt on item, unless they are referring to something different I have no other idea of what an "Apron" isAs for welded muffler, how in the world is that part of a frame issue? It isn't even part of the frame or any sub-structureAs I have said prior, I have provided proof of no damage and they have notIf they cannot provide proof then the incorrect entry needs to be and demanded to be removed from my car's recordI have the original CarFax that show no frame or sub frame damageAll accidents were not bad enough to bend or twist the frame/sub frame

We have finished reviewing Mr*** concerns regarding an accident reflecting on our Vehicle History Report for his vehicleAutoCheck receives information as is from various sources
We are not informed of any discrepancies upon receipt of the data until disputed by an individual or business entityIf the data is deemed inaccurate, we remove itHowever, that is contingent upon supporting evidence from our data sources and contacts. Upon review, we were able to confirm the accident was reported to Mr*** vehicle in errorTherefore, we removed the accident from the Vehicle History Report and MrMaynard was notified of this correction. While we certainly understand the urgency in Mr*** concern, we are not able to remove data from the vehicle history report upon request and must be able to verify whether or not the data is accurateThis allows us to continue providing reliable and valuable information on our Vehicle History Reports

According to our records, we show that a customer service representative assisted the consumer with updating the vehicle history report for their vehicle The report was updated on 3/30/and the consumer was notified via email.For further questions, the consumer can contact support directly
at M-F 8am - 7pm cst at ***

We apologize for the misunderstanding, Experian does not advertise, nor offer free vehicle history reportsExperian advertises a free VIN Check which will provide information decoded from the VIN, as well as a record count, which tells consumers how many records we have available for that
particular vehicle to guide them towards the purchase of a full report to learn more about those records listedValuable records provided on an AutoCheck report may include, but are not limited to state title & registration data, accident data, auction data, theft data, service records, etcwhich are specific to the VIN requestedAccess to this additional information will need to be purchased through www.autocheck.comA single report for one vehicle is $and an unlimited subscription good for days is $

What a scam! They charge you $to run a report but you need to pay more to get the reportThis is a complete scam and it is an EXPERIAN Company

This is a scam website! Don't use them! They are shady! I would never use this company again! Waste of time and money! They don't ever give you your money back when they make a mistake There is no the customer is always right or good customer service what so ever! I wish I would of read the reviews first on this company! I never would of wasted my time and money!

HELLO-
THE VIN # IS ***IT SHOWS THE CAR BEING A OWNER CAR WHEN I PURCHASED THE EXPERIAN AUTOCHECKWHEN THE CAR WAS DELIVERED TO MY HOME I FOUND A RECEIPT WITH A DIFFERENT OWNERS NAME AND BECAME SUSPICIOUS AND THATS WHEN I PURCHASED A *** REPORT FOR THE SAME VIN # AND IT SHOWS IT BEING A OWNER CARI PAID 1,EXTRA AND OVER RETAIL PRICE FOR THIS CADILLAC AS THE CAR WAS SOLD TO ME AS BEING A RARE OWNER CAR WHEN IN FACT IT IS A OWNER CARTHEY HAVE TOLD ME THEY ARE DOING NOTHING*** ***

I purchased a package deal for reportsI was charged repeat amounts for the same packageThese charges were disputed by ***, I was issued a return amount on the extra chargesI then utilized the package reports remaining within that deal and was charged again the full amount for the package dealI called to dispute againThey charge amounts that were unauthorized for services never purchased

We have reviewed *** *** concerns regarding discrepancies reflected on the AutoCheck report for VIN #***AutoCheck receives information as is from various sourcesWe are not informed of any discrepancies upon receipt of the data until it is disputed by an individual or business
entityIf the data is deemed inaccurate, we remove the dataHowever, that is contingent upon supporting evidence from our data sources and contacts. On August 22, 2016, *** *** emailed us a copy of the title associated with the vehicle aboveBased on the information provided on that title, we removed the odometer listing for the September 17, 2014, eventThere was also a dispute regarding the location associated with the accident/damage event dated September 9, We were able to verify the event was a match to the VIN # listed aboveHowever, we were not able to verify the location of this eventTherefore, it was removed from the AutoCheck report and an email was sent to *** *** on August 23, 2016, to confirm this update

We have reviewed *** *** concerns and apologize for any frustration this matter has causedOur records indicate that we received an email from him around 5:p.m*** *** on August 9, 2016. In an effort to resolve this issue, we emailed *** *** a copy of the Vehicle History
Report that he was not able to access on August 11, *** *** responded to the email we sent and thanked us for sending the report to him. Based on the information above, we are confident this matter was handled in a timely fashion and a favorable resolution was provided to *** ***

charging my Credit Card for service not received

I bought a used car from a local dealer that provided me with an *** report that showed my vehicle had not been in an accidentA couple months later when changing insurance companies I found out it had been wreckedThe insurance company found The wreck using ***The bumper is coming off, the alignment is beyond fixable and I'm now stuck with a car that is worth far less than what I owe or paidThe dealer said they'll buy it back, but for $3,less than what I oweAutocheck is not accurate!

We would like to thank Mr*** for taking the time to share his feedback regarding the email offers he received after creating an Account at AutoCheck.comHowever, our Site does not state that email notifications will be sent to advise of the time remaining for the purchased subscriptionAs previously advised, the subscription term is clearly stated throughout the purchasing screensBased on this information, we must continue to respectfully decline Mr***'s request

How can this worthless company maintain a high Revdex.com rating when all I read are complaints I can't sell my car because of all the faulty information in the report Autocheck live chat is not working, they refuse to respond to e-mails and they customer service phone is constantly busy I guess I will just sue these bums

Experian contracts with various data sources in order to obtain as much information as possible on used vehiclesIt is the third party data source that provides us with this information that can be current or historicalExperian Automotive can only work with the information available to us
from our data provides and we have do not control as to whether or not a record is sent to us or when.
We are committed to making information available to those who access our product as soon as possible (i.eas soon as it is reported to us) and do believe that vehicle history reports are an important part of the pre-owed vehicle purchase process, however, this should only be one stepIn addition to purchasing a vehicle history report, we encourage every pre-owned shopper to physically inspect the vehicle whenever possible and to have a licensed mechanic inspect the vehicle to ensure the best and safest vehicle choice is made.
In order to be eligible for Buy Back protection, a vehicle would need to have been recorded by a state (or the District of Columbia) as a Branded Title A Branded Title is a defined term under our terms and conditions: http://www.autocheck.com/vehiclehistory/autocheck/en/buyback-terms
Please be aware that there are vehicle factors which, standing alone, do not result in a Branded Title, including but not limited to:
• Vehicle accident repair
• Collisions
• A dealer purchase of an AutoCheck Report from a consumer site
• A wholesale purchase of an AutoCheck Report from a consumer site
• A consumer purchased the AutoCheck Report subsequent to the purchase of the vehicle
• A rental vehicle
• Vehicle theft
The Buy Back Protection only applies to certain title brands not disclosed by a state Accidents or other types of repair work not spelled out in our terms are not coveredAs the vehicle is not eligible for a Buyback Protection claim, we must respectfully decline *** *** request for vehicle buyback and/or diminished value compensation.
For additional information on AutoCheck's terms and conditions, please visit: http://www.autocheck.com/vehiclehistory/autocheck/en/termsOfUse

I have sent this information to Revdex.com three times Please send a direct email address to: *** I will send this info a fourth time By the way, I have also provided this information to AutoCheck I have not seen their response of receipt info was originally sent to Revdex.com and AutoCheck/*** 09/26/
*** ** ***

Our records indicate that the sales person Mr*** was working
with, *** ***, had left the company during his conversations with Mr
***. This case has been escalated
and handed over to the sales person who took over for *** ***. There have already
been some recent
conversations with Mr*** and sales that have taken place in effort to
resolve the situation. According to our Collections
team, Mr*** is past due invoices totaling 871.22. We have verified the details in the contract
signed by Mr***’s dealership was correct.
The pricing exhibit that Mr*** is disputing has also been
initialed and approved on by *** ***.
However, as an act of good faith, we are going to waive the day
notice of cancellation requirement ($savings) in the agreement between
Experian and Mr***’s dealership.
In addition, we are also going to only charge Mr*** our lowest
plan rate plus any overage charges on usage that apply, bringing the total
amount owed to $600.40. As of February 13th,
Experian Automotive is still awaiting a response from Mr*** on payment
that is owed

We have thoroughly reviewed Mr*** concernsIt is important to note that AutoCheck receives information as is from our third party data sourcesWe are not informed of any discrepancies upon receipt of the data until disputed by an individual or business entityIf deemed inaccurate, we
remove the dataHowever, that is contingent upon supporting evidence from our data sources and contacts. After we further researched the accident record in question, we submitted to remove the accident/damage event and update the AutoCheck report to reflect "Cooling System Serviced"This update is now reflected on the Vehicle History ReportWe have also emailed Mr*** to advise him of this correction and to provide him with a corrected copy of the Vehicle History Report

We appreciate the information and feedback providedWe will ensure that the appropriate parties are made aware of the concerns had as a consumer accessing our service integrated through our partner *** *** ***.We appreciate Ms***'s business and are providing her with a free coupon code for a single AutoCheck report valued at $for future use so she can view the records availableThis coupon code was sent separately via email directly to the Ms***.Thank you,Experian Automotive - AutoCheck