AutoCheck

AutoCheck.com is providing inaccurate information on property that I own When I attempted to contact them to explain that my property is in my possession and has been for the last years, and that they are reporting it as stolen in spite that the national police registry, CARFAX, my yearly registration and Title all show the vehicle in question to be recovered and in the possession of the proper owner, me This has become an issue of identity theft and their business is reporting lies about me and my property and refusing to correct them

*** Vin number reported with an air bag deployment costing $10k on trade in appraisal at *** *** **This air bag deployment never occurred and autocheck is committing fraud

April 9, 2015Revdex.comServing San Diego and Imperial CountiesViewridge Ave., #200San Diego, CA 92123RE: *** ***REF#: ***Complaint ID: ***Dear Revdex.com:Our office recently received your correspondence of April 1, regarding the above
referencedconsumer's complaint.This complaint is handled in a different Experian office and we have forwarded your correspondenceto the following division for review and response.*** *** ***
*** *** *** * ** *** ***
*** ** ***
*** *** *** ***Because we are unable to assist with this issue, it is recommended that the consumer contact*** *** *** directly.Thank you for allowing me to assist you in this matter.Sincerely,*** ***Senior Regulatory Affairs Associate

We have
conducted a thorough research on the event in question and have concluded, that
we are unable to verify first hand with the reporting source the accuracy of
the "Fire Damage" record in question and have therefore removed
the notation of "Fire Damage" from the report A
member of our customer service team has also responded directly to the customer with this same information

In response to *** *** continued concerns, we would like to clarify that we are willing to continue our efforts to assist himHowever, after multiple email exchanges between September and September 13, 2016, we did not receive the requested documentation and our response to the Revdex.com became overdue. We are more than happy to review this matter further once *** *** provides us with the required documentationAs a reminder, in order for us to research the dispute further, either *** *** or the responding Police Officer will need to provide the documentation listed in our previous responseThey may do so by emailing it to me directly at *** or by faxing it to me at ***

I subscribed to this service as I am about to buy a used car on Cargurus The first accident report said "left side damage, multiple airbags deployed"This doesn't say much I emailed them in one day asking for a refund, no responseNext car accident report said "car towed", nothing elseThat could be flat tires or car totaledI called their customer service number 1-800-822-and it makes a squeeling noise and their live chat is inoperable

I purchased a vehicle based on Autocheck history report showing no accident historyI found that the vehicle was involved in an accident
I contacted the company to request a refund and they refuse to issue a refund because they say services were rendered which provided as they called "valuable data"
Their data was completely useless for me because I have a vehicle that is not covered under warranty based on their useless report
I found a free website (vehiclehistory.com) which uses the same data sources as Autocheck and they found that the vehicle was sold in a salvage auction with damage on the left side

The site advertises free VIN checks online then when you put your van and I want you to pay for the report this is advertising

I listed my vehicle on eBayThe listing includes an Autocheck report for prospective buyers to viewAutocheck inaccurately reported my vehicle as having three previous owners when, in fact, it has only had twoI emailed Autocheck and asked if they would correct this informationI received the following response
"We have sent this for confirmation and it has been confirmed that there were owners on this vehicleAs such it will remain on the AutoCheck as part of the vehicle's history."
I called them and explained the error again and told them I had full documentation to support the ownership history of my vehicleI was told by their representative they did not want proof of the vehicles history and under no circumstances would they change the reportVery rude treatment by this company accompanied by inaccurate informationBuyer beware

I had an issue with the title of my car, and had to have a correction so that the title would not be "branded" with an odometer discrepancyI filed all the paperwork with the state and was issued a new, clean titleWhen I went to sell the car, AutoCheck showed that there was an odometer rollback due to the erroneous titleAfter reading reviews on the internet, I was freaking out that I was going to be treated badly and never get the issue fixed
I supplied a copy of the new title to AutoCheck, called them, and they are fixing the error todaySo, I was pleasantly surprised at how easy my experience wasDon't give up hope, I wanted to sell my car and was crushed when there was an issue, but follow the procedures, send in your documentation and it just might not be that bad!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. Autocheck has refunded the full amount and I consider this complaint resolved
Regards,
*** ***

My car was purchased from the local Nissan dealership at Pearson Nissan, the dealership took carvin on trade they are not a owner of car in owing since more like inventory I am trying to sell my car and I am second owner who has own and use vehicle auto check is going to hurt my chances of selling making the car looks like individual owner used drove and service the car the dealership should not count in a selling aspect

I honestly not sure how Revdex.com give them A- rating when 86% of customer reviews are negativeI ordered a report through AutoCheck and have a dispute on the findings Emailed support via their own portal and got NO response Tried to use their chat portal Never worksI personally think it's a fake icon to fool people they have live chat Looks like other people also complained about this site and livechat portal Looks like a scamstay away!!!

I was considering a used-car purchase I purchased a report from AutoCheck The report showed no damage history and a clean title From free sources on the Internet, I ultimately determined that the car had in fact been in a hecollision, had been junked, had been rebuilt and given a salvage title I have asked repeatedly for my money back from AutoCheck, and I have never received a single reply Based upon my experience, I would never use their "service" again

I am trying to trade in a leased vehicle early in order to get $5000+ in early turn in lease incentives I was told that the Auto-Check report came back with a reported accident My vehicle has had no accidents I filed the dispute with Auto-check They informed me that there was a police report of the accidentThey would not provide me with the name of the police department I asked why they couldn't just look up who made the report they are referencing and why that information is not included in the report so vehicle owners could dispute erroneous claims They said the people who report to them are protected from having their information released They said their data department would look the information up and contact the police department They didn't assure me they would fix it but could act as an intermediary in the processI don't understand how an individual/organization can make an erroneous report that adversely affects the value of my vehicle but I cannot see who

We have reviewed *** *** AutoCheck complaint and apologize for any inconveniences causedWe will continue to work internally with the sales agent to ensure a thorough explanation of our terms is given and customer satisfaction is achieved from all our customersWe have waived the
contracted month term and suspended *** *** AutoCheck subscription as of todayNo fees will be charged to *** *** for AutoCheck services

I am currently attempting to sell my vehicle online and it passed with flying colors on a *** report and from running the VIN with the Pennsylvania Department of TransportationAdditionally, my vehicle has undergone extensive inspections, reviews, evaluations, and certifications from various technicians and professionals in the autobody and mechanical industry, with well over years of total combined experience with inspecting and certifying vehicles and pointing out or addressing issues
Currently, they are hurting and damaging the value, reputation, and sale of my vehicle by reporting 'FRAME DAMAGE' when the vehicle is straight, no damage, accidents, or issues ever on record whatsoeverThe vehicle has clean titles, all parts are original from the factory and genuine inspected as original and undamagedNothing is out of place, the paint is immaculate, and a combined three different autobody specialists and four different mechanics have all certified there is no damage

We received an auto check report on our vehicle with many errors of which will affect us financiallyIncorrect information was reported evidently and we are concerned this is common practice for this company due to what we have been readingThey report that we had an accident with our vehicle (which we never have) and also they have incomplete service reports (it stops in 2014) which we religiously have taken our vehicle to our dealership for oil changes etcAs senior citizens we are wondering if this practice is for this company

We acknowledge Ms*** dissatisfaction, but her subscription will remain closed per AutoCheck Terms and ConditionsWe encourage her to review these terms and conditions at the following link: http://www.autocheck.com/vehiclehistory/autocheck/en/termsOfUse and feel free to contact us back at either customersupport@*** or if you would like to take advantage of a commercial member subscription with AutoCheck As a courtesy we have issued a refund for Ms. *** most recent purchase in the amount of $and have attached the refund receipt
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We verified with the auction house through our liaisons, that the
vehicle is listed in their system as being sold with the announcement due to
the damages previously mentioned in our initial response to the Revdex.com.
We understand that this has caused an inconvenience to the consumer,
but the auction will not allow us to remove their original announcement from
our reports. If the sales slip of the
vehicle from the auction that is reporting the announcement can be produced
that indicates no announcements, there might be a chance that the auction would
remove from their records. However, if
this cannot be produced, the only other option would be to obtain a laser
inspection on the vehicle and submit a dispute form that can be obtained from an
auction signing off on the no damage. An
event can then be added that says the announcement was disputed & no damage
was found, however, the original announcement will still remain on the report