AutoCheck

After taking my car to a dealer to trade in, I was advised by the dealer that my car had been in an accident that significantly impacted the value of the vehicle. I had been in no collision. The dealer provided the report which showed the car had received damage to the entire vehicle from AutoCheck. During the time that the accident is said to occur, I had some paint buffering & touch ups completed due to a minor accident that occurred from having work done on our house, but the line item stated "ACCIDENT - DAMAGE DONE ALL OVER." I contacted AutoCheck and advised them of the incorrect line item/description, but they advised me after "research," that the accident was legitimate. When I asked who the reporting agency was, I was advised that was confidential. According to them, my only option was to sue them to get the information on the reporting agency! I have contacted a lawyer to start the paperwork, but why? How can a company damage my assets with false information and the only way of changing that information is through litigation?

We have thoroughly reviewed [redacted] concerns regarding the branded title associated with VIN #[redacted]. We were able to confirm with the [redacted] Department of Motor Vehicles that on August 17, 2012, this vehicle was branded as “Scrapped/Destroyed”. AutoCheck receives...

information as is from our third party data sources. We are not informed of any discrepancies upon receipt of the data until disputed by an individual or business entity. If deemed inaccurate, we remove the data, however, that is contingent upon supporting evidence from our data sources and contacts. In this particular case, we have confirmed the information displayed on the Vehicle History Report is accurate. Therefore, we must respectfully decline [redacted] request to remove the aforementioned title brand. If [redacted] is able to receive a corrected title or a letter of correction from the [redacted] Department of Motor Vehicles on their letterhead, we will be more than happy to review this matter further.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Please see the attached docs and the email message from [redacted]
I provide the attached and the email as proving that your (Autocheck's) assertion that my airbags deployed is false and, therefore, tortuous.
Thank you,
[redacted]
Begin forwarded message:
From: <[redacted]@blackstonesautobody.com>Date: September 30, 2016 at 2:54:04 PM PDTTo: <[email protected]>Subject: Emailing - Supplement of Record 3 with Summary.pdf
We repaired Mr. [redacted] vehicle in October of 2015, see attached repair order, we did not do any replacement of the air bags or air bag system. We replaced the ECM which is the Electronic control module. Again there was no damage to the airbags therefore they were not replaced.
 
[redacted]
[redacted]
Estimator
Blackstone’s Collision

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The person at [redacted] has given me little opportunity to respond.  She sent email after email in a 36-48 hour period and expected me to jump and find those records in record time.  I will provide the mean-spirited person at Autocheck what they want, but I cannot just drop everything to meet their timeline.  They made the mistake.  They are trying to write it off.  Are they too big to question, is that what is at foot here?  
The** State Patrol report is forthcoming.

I need to tell you that the accident report is Not available to me.  I know the [redacted] Trooper's name and badge number, but she will Not respond to my inquiry for this evidence.
 
 All I have is that which you received, a report of the Work that was done on my vehicle and a statement from the office manager and floor manager That NO AIRBAG work was completed on my vehicle.
I am praying and hoping that this contact from the [redacted] firm will suffice.
The people there stand on their word and will most assuredly back up what [redacted] has written In the email I forward you from her.

AutoCheck displays the information that is reported to us by our data
sources.  We do not guarantee all
information we report to be 100% accurate nor are we responsible for any
inaccuracies or omissions of information as described in our disclaimer.  Our goal is to report information on vehicles
for which information exists on.  However,
we will assist our customers with any questions or concerns about the
information in order to provide a clear understanding on the content or data correction
protocols.  As previously stated, the
details & documentation produced is unfortunately not sufficient to remove
the accident in which the Michigan State Police are confirming is in their
records and linked to the vehicle by its VIN#, which is unique for every
vehicle.  The consumer will need to work
with the Michigan State Police to get a letter or an amended police report stating
the information was produced in error and has been updated in their system. 
For more information on AutoCheck’s terms & conditions, please
visit:  http://www.autocheck.com/consumers/disclaimer.do

As a repository for data, information is reported on a continual basis as it becomes available. This data may be more current or historically dated, but is listed to the report as it is received. Experian compiles reports from extensive, multiple sources in an effort to report on the history of...

the life of a vehicle relative to its vehicle identification number (VIN). The AutoCheck vehicle history report will call out certain historical pieces which may be of importance to a customer. The odometer readings reported which are flagging odometer inconsistencies were reported by various State DMVs in regards to different titles which this vehicle has held. As a repository for data, Experian Automotive will publish data received by originating data sources. At this time the events will remain reports as part of the vehicle's history based on the data reported and on file with the New York Department of Motor Vehicles. The odometer reading in question is listed on the vehicle’s title record on file with the New York DMV. As long as the odometer reading is on file with the NY DMV, it will remain as part of the vehicle’s history. If the odometer reading is on file with the state in error, Mr. [redacted] should contact the NY DMV directly for correction. Mr. [redacted] may provide supporting documentation of correction by the New York DMV to Experian Automotive via email to [email protected] with reference to case #[redacted] upon which we will review further for possible amendment to the AutoCheck vehicle history report. For more information, please go to AutoCheck.com for a complete list of frequently asked questions. You can also view our terms and conditions by clicking the following link: http://www.autocheck.com/vehiclehistory/autocheck/en/termsOfUse








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AutoCheck receives information as is from various sources. We are not informed of any discrepancies upon receipt of the data until it is disputed by an individual or business entity. If deemed inaccurate, we remove the data. However, that is contingent upon supporting evidence received from our data sources and contacts. In this case, the police report provided does not include any information regarding the extent of damage to either vehicle involved in the accident. Therefore, our decision remains unchanged and the accident will remain on the vehicle history report, as is. If there are additional pages to the police report that were not provided, please provide them to us and we will be happy to further review this matter.Tell us why here...

According to our records, the customer was notified on 8/3/17 that the report for the vehicle in question was updated.  If there are additional concerns, the customer can contact our support offices at [redacted] M-F 8am-5pm CST and reference case #'s [redacted] and [redacted].   He can...

also email us at [email protected].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
On April 18th I received email verification that the AutoCheck claim was received from one Ms. [redacted] with no last lame. When I called to get more detailed information about the process, I was told it would take 2-4 weeks, then 2-6 weeks. I was also told that [redacted] was the one in charge of the claim but am never able to get a hold of her nor any other person in a supervisory position. It has been almost 6 weeks and every time I call to get an update, I am told the claim "is still under review", though the AutoCheck report I purchased clearly shows their error in  not disclosing any issue with the Title, so its curious as to what is actually "under review".  Their mistake is clear as can be.
This whole things has been ridiculous, the customer service is a joke, the runaround consistent and I do not believe this compnay has any intention of honoring the conditions under the Buyback Protection Program.  I tried to sell the car again in the interim and just as before no one is interested in it because of the Title Branding, which AutoCheck failed to include in my report.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  The business has already performed this action and I consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

AutoCheck receives information from
multiple data sources and there can be instances in which an event may not be accurate,
however, we assume no responsibility for these scenarios as mentioned in...

our
disclaimer.  Our customer service team
will do everything we can to assist everyone of our customers with any discrepancies
or disputes on the information contained in the reports.  If an event was deemed inaccurate based off
our data source’s confirmation with whom we’re contracted to receive the
information from, we will update our reports. 
However, in this particular event, data related to the consumer was
confirmed in the files received.  We have
no control on how our data source manages their records and since we only report
what is sent to us, we will not know of an event’s inaccuracies unless we have
supporting evidence showing otherwise.
 
We do apologize for any
inconveniences caused to the consumer, however, we cannot issue a refund check
for a transaction we do not have any record of taking place in our system.
 
In lieu of the $6 payment the
consumer made to obtain a copy of the accident report, we are willing to
provide one (1) free vehicle history report to the consumer at no charge. 
 
The consumer will need to reference
Case# [redacted] and will need to verify some information before we can release a
complimentary report.
 
We can be reached toll free at
888-409-2204 M-F 8am-7pm CST, or by email at [email protected].

We apologize for the misunderstanding, Experian does not advertise, nor offer free vehicle history reports. Experian advertises a free VIN Check which will provide information decoded from...

the VIN, as well as a record count, which tells consumers how many records we have available for that particular vehicle to guide them towards the purchase of a full report to learn more about those records listed. Valuable records provided on an AutoCheck report may include, but are not limited to state title & registration data, accident data, auction data, theft data, service records, etc. which are specific to the VIN requested. Access to this additional information will need to be purchased through www.autocheck.com. A single report for one vehicle is $19.99 and an unlimited subscription good for 30 days is $44.99.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Experian claims no responsibility claiming their data supplier made the error. The important point is that Experian accepted this data and published it as their own. By publishing this data they essentially reduced the value of my vehicle by $2000.00
Experiam's data supplier did not send this data to the car dealer, Experian did. How can Experian absolve them selves based on supplier error ? Experians' error resulted in an expenditure of $6.00 and 5 to 6 hours of labor to resolve the problem. When I contacted Experians' agent with the information that the South Carolina DMV agent gave me on the phone, Experian should have requested the officers report on their own and resolved the problem.
I'm not asking for a "McDonalds hot coffee lawsuit settlement" just a reimbursement of the $6.00 expenditure required to rectify Experians error. Experians agent has a copy of the South Carolina Department of Motor Vehicles letter, showing "receipt of fees Paid' dated 1/6/2014 in their file.
Regards,
[redacted]

The event in question was confirmed by the reporting source on two separate occasions last year when the consumer submitted their request initially. We have escalated the request further and have now received a confirmation of error. We have submitted to remove the event in question and the...

AutoCheck vehicle history report has been updated. An update report has been sent to the consumer via email and we apologize for any inconvenience.

We have reviewed Mr. [redacted]'s concerns. Companies such as AutoCheck receive data from various sources. There can be times where one company might have more or less information than the...

other. We contract with various data sources in order to obtain as much information as possible on used vehicles. These sources provide us with information that can be current or historical. Experian Automotive can only work with the information made available to us from our data providers and we do not have control as to whether or not a record is sent to us, or when. We are committed to making information available to those who access our product as soon as possible (i.e. as soon as it is reported to us) and do believe that vehicle history reports are an important part of the pre-owned vehicle purchase process. However, this should only be one step. In addition to purchasing a vehicle history report, we encourage every pre-owned shopper to physically inspect the vehicle whenever possible and to have a licensed mechanic inspect the vehicle to ensure the best and safest vehicle choice is made. In an effort to assist Mr. [redacted], we have issued a a full refund out of good will for the AutoCheck Vehicle History Report purchase he made on August 20, 2016. This refund should post within the next seven to ten business days.

The free check on the site is in reference to a summary check of the
vehicle, providing the consumer the make, model, engine, body details, and a count
of the total number of records found in our database on the vehicle at no
charge.  The report will have to be
purchased in order to...

obtained detailed information on the records available in
the summary. 
Additional information around what content the reports could consist
of can be found in the site’s Help section within the FAQ’s or by reaching out
to our customer support team via email at [email protected].  We can also be reached by phone, M-F 8am – 7pm
CST at ###-###-####.

We have reviewed [redacted] support case and apologize for any inconveniences caused. We will continue to work internally with the agent to ensure customer satisfaction is achieved from...

all our customers. Another agent assisted [redacted] on 3/4/2016 and was able to successfully locate her subscription and updated her login information which was entered in error at time of purchase. The agent also extended her subscription for an additional 3 days at that time to make up for the time the consumer lost while being locked out. [redacted] has since been able to access her AutoCheck subscription successfully, so we have reached out to her via email to ensure that she has not run into any further issues since speaking with our agent on the 4th and submitting this complaint.