AutoCheck

I submitted a VIN , paid VIA Paypal, got the money taken out of my account and 5 emails later I still do not have my report! AWFUL!!!

We have reviewed [redacted] concerns and confirmed that after further research on our end, the accident in dispute was removed from the Vehicle History Report on December 2, 2016. An email was sent to [redacted] at that time to confirm this update.

We received an inquiry from the consumer via live chat on 5/12/15, and unfortunately the chat was ended prematurely. The agent created research case [redacted] and sent the client a follow-up email to...

[redacted] requesting the client to  call customer support for further information so we can begin research, but a call back from the client was never received. We have submitted to our reporting source for verification of the event in question and have followed up via email to the customer again 5/15/15 requesting further information from the client via email. Case [redacted] is active and awaiting response from the client and our reporting source.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Ms. [redacted],I have included a digital image of the WA State Trooper's accident report.  This is the only paperwork we have from the day of the accident.  I am hopeful this will suffice and that the wrong that was committed against me will be righted.  Please let me know.  As it is digital I am hopeful you can open the document and review it in a better, larger view.Many Thanks,[redacted]253-370-4059

According to our records, we show that a customer service representative assisted the consumer with updating the vehicle history report for their vehicle.  The report was updated on 3/30/15 and the consumer was notified via email.
For further questions, the consumer can contact...

support directly at M-F 8am - 7pm cst at [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

As previously mentioned, AutoCheck relies on third party data sources to provide information to display on our reports.  We truly apologize for any inconvenience to the customer and wish there was something that could be done to make their experience with us more enjoyable, however, the situation described by the customer does not qualify towards any sort of compensation.    We cannot 100% guarantee we will have complete information, however, we feel confident enough to guarantee that we will have complete state title brand information which is what our Buyback protection program covers.   If the odometer readings the customer explains resulted in a title brand (i.e. Not Actual Miles, etc.) and AutoCheck missed that brand from the state, we would pay the customer up to 110% of the price paid for the vehicle.  However, since this situation explained does not appear to be the case, we unfortunately regret to inform the customer that we cannot provide any additional compensation aside from letting them out of their contract with us early.  We again apologize for any inconveniences this has caused.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello [redacted], rgb(34, 34, 34); font-size: 12.8px; font-family: arial, sans-serif;">We received verification from the reporting source that the vehicle sold at a [redacted] auction with the announcements of Unibody Damage and True Mileage Unknown at the time. As the announcements were made, they will remain as part of the vehicle's history. The name of the exact auction which made these announcements is not disclosed to us.  As a repository for data, Experian receives exclusive auction data from a proprietary data source.01/30/2014      **        Auto Auction    AUCTION ANNOUNCED AS UNIBODY DAMAGE10/17/2014      **69,449        Auto Auction    REPORTED AT AUTO AUCTION11/03/2014      **        Auto Auction    AUCTION ANNOUNCED AS TRUE MILEAGE UNKNOWN11/10/2014      **        Auto Auction    AUCTION ANNOUNCED AS UNIBODY DAMAGEDid you purchase the vehicle at auction in November 2014? If so, the announcements will be printed on the original bill of sale from auction. If not, we suggest you contact the person or dealership you purchased your vehicle from for more information as if they purchased the vehicle from auction, they would have the details available per the bill of sale.Thank You,[redacted]

AutoCheck receives information as is from various sources. We are not informed of any discrepancies upon receipt of the data until it is disputed by an individual or business entity. If deemed inaccurate, we remove the data. However, that is contingent upon supporting evidence received from our data...

sources and contacts. In this case, I requested that [redacted] provide me with a copy of the police report and repair invoice on multiple occasions so that I could review them for a possible correction to the AutoCheck vehicle history report.
[redacted] advised me on multiple occasions that he would email me the police report, the most recent of which was on September 13, 2016. However, as of today, we have not received a copy of the police report or repair invoice from [redacted] In order to research the dispute further, either [redacted] or the responding Police Officer will need to provide the documentation listed above. They may do so by emailing it to me directly at [redacted] or by faxing it to me at [redacted]

“We have checked our records and could not locate any inquiries that [redacted] made to our support group, however, we have issued [redacted] a full refund.  AutoCheck relies on the data sources we’re contracted with to provide the information shown on our reports.   The information could...

be current or historical and we strive to have as much information readily available but cannot guarantee 100% of the information on a vehicle’s history will always get reported to us.  If there are any questions, our support group can be reached via email at: [email protected] or toll free at:888-409-2204 M-F 8am-5pm CST.”

Autocheck is the best and accurate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As per the AutoCheck Buyback Terms and Conditions, I am entitled to reimbursement for the purchase price of the vehicle as the AutoCheck report ran prior to buying the Jeep did not state the title was branded as a "Manufacturer Buyback.", The score was a high 79. I have since submitted a claim complete with needed paperwork, which was mailed out 04-15-2015 via USPS Priority Mail, which states that claim was delivered on 04-17-2015.  
 
"Subject to the following, Experian agrees to pay the Customer the Customer's purchase price of the Vehicle if: 
A. the AutoCheck Vehicle History Report was provided prior to the purchase of the Vehicle and on or after June 27, 2005; and 
B. the AutoCheck Vehicle History Report reflects no Branded Titles or other major issues as part of the Vehicle Title history, but a Branded Title actually exists. 

DEFINITIONS 
1a. Branded Title- is a vehicle ownership or registration document issued by any of the 50 states of the U.S. (or the District of Columbia), issued with words or symbols signifying that the vehicle was: junked or salvaged; dismantled, rebuilt or reconstructed; flood damaged; fire damaged; hail damaged; bought back by its manufacturer ("Lemon Law" vehicle); odometer exceeds mechanical limits; odometer was not actual mileage; or which was issued with any other symbol or word signifying a substantially similar brand.
1b. Excluded Brands- Specifically excluded from the definition of Branded Title are: ownership and registration documents originally issued without a brand but later stamped with a brand without being reissued; salvage titles issued due to theft; damage disclosure documents; and Branded Titles issued in error and later corrected. Other information that may reflect negatively on the vehicle, including but not limited to accident information, is excluded from AutoCheck Buyback Protection unless expressly covered by the definition of "Branded Title".

 
Regards,
[redacted]
 
 
 
(Last name is spelled [redacted], no "I" at the end, for the record)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The response from AutoCheck has nothing to do with my complaint. It is clearly a response to another complaint. Even the name is not my name.
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
A brief description of the damage should and can be added to your report. A detailed description of the damage was furnished to you by way of a letter from my automobile insurance company. All that you have done thus far is remove 2 words from the report, the inaccurate location of incidents in 2007.
Regards,
[redacted]

AutoCheck receives
information as is from our third party data sources. We are not informed of any
discrepancies upon receipt of the data until disputed by an individual or
business entity. If deemed inaccurate, we remove the...

data, however, that is
contingent upon supporting evidence from our data sources and contacts. After further research and verification we have submitted to remove the air bag deployment from the AutoCheck report for Ms. [redacted] vehicle and have provided her an updated copy.

We have reviewed [redacted] concerns and apologize for any frustration this matter has caused. Our records indicate that we received an email from him shortly after 5 p.m. Central Time on July 27, 2016. In an effort to resolve this issue, we issued a refund back to [redacted] credit card...

used for the purchase in the amount of $49.99, plus associated tax, on July 28, 2016. An email was also sent to the email address provided in this complaint, by [redacted], on July 28th to advise a refund had been issued and to allow five to seven business days for processing. Based on the information above, we are confident this matter was handled in a timely fashion and a favorable resolution was provided to [redacted]

Our records indicate this consumer had contacted our offices on 12/9/17 to request the report for their vehicle be updated to reflect zero accidents on their vehicle.  Upon our customer service agent's research, we have verified directly with our data source that an accident was recorded for...

the consumer's vehicle in question, by the Orlando police department on 2/9/15.  The VIN# of the consumer's vehicle ending in 619747 is listed on the police report.  This information has been shared with consumer on 12/13/17.The reporting agency case number reflects on the vehicle history report as "[redacted]."   Additionally, if the consumer needs further verification, they can contact the [redacted] directly and try referencing [redacted]

We have looked into this further and were able to get agreement to remove the record from the report.  
 
The customer was notified via email last Friday, 10/3 and was provided on updated report.
 
Thank you.