AutoCheck

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

We have thoroughly reviewed [redacted] concerns regarding the branded title associated with VIN # [redacted] We were able to confirm with the [redacted] Department of Motor Vehicles that on August 17, 2012, this vehicle was branded as “Scrapped/Destroyed”AutoCheck receives information as is from our third party data sourcesWe are not informed of any discrepancies upon receipt of the data until disputed by an individual or business entityIf deemed inaccurate, we remove the data, however, that is contingent upon supporting evidence from our data sources and contactsIn this particular case, we have confirmed the information displayed on the Vehicle History Report is accurateTherefore, we must respectfully decline [redacted] request to remove the aforementioned title brandIf [redacted] is able to receive a corrected title or a letter of correction from the [redacted] Department of Motor Vehicles on their letterhead, we will be more than happy to review this matter further

I run a small independent car lot and we have used Autocheck for every car that we buy Recently, we purchased a car from an individual and pulled a Autocheck as part of our process to see the history of the car The Autocheck showed that the vehicle had 78,miles as of 12/12/and had a green check mark saying that your odometer checks out I purchased the car based on this information A customer that was immediately interested in the car pulled a [redacted] on the vehicle to do his own due diligence The [redacted] showed that the vehicle had 208,miles as of 08/07/ In fact, the [redacted] showed seperate mileage recordings from 05/23/to 08/07/from 135,miles to miles The customer was diligent about having service to his vehicle at dealerships In fact, the mileage recordings were from different dealerships around the country when he traveled The [redacted] also showed the mileage of 78,miles on 11/29/but with a big red warning th

Checked the VIN on my vehicle to see what populated as I'm trying to sell it The preliminary report said it had been in an accident, damaged by flood, multiple owners, reported stolen, reported as a loss or lemon NONE OF THESE ARE TRUE

We have thoroughly researched this matter and previously responded to Mr [redacted] via [redacted] Resolution CenterMr [redacted] purchased an AutoCheck subscription of Reports for days on January 30, At the time of purchase, our site clearly stated this purchase was for reports for daysWe have confirmed that Mr [redacted] had access to his subscription for the full daysSurveys and promotional emails are only sent to Consumers if they check a box to receive said offers during checkoutBased on the information above, we continue to respectfully decline his request for reinstatement of the subscription, as well as his request for a refund of $I have attached a screenshot of AutoCheck.com, which clearly reflects the Subscription Term, a screenshot of the checkout screen, which shows the box that Consumers need to check to opt in to receive additional offers and emails from us, as well as the AutoCheck Order with the multiple VINs pulled and viewed

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Please see the attached docs and the email message from [redacted] I provide the attached and the email as proving that your (Autocheck's) assertion that my airbags deployed is and, therefore, tortuous Thank you, [redacted] Begin forwarded message: From: Date: September 30, at 2:54:PM PDTTo: Subject: Emailing - Supplement of Record with Summary.pdf We repaired Mr [redacted] vehicle in October of 2015, see attached repair order, we did not do any replacement of the air bags or air bag systemWe replaced the ECM which is the Electronic control moduleAgain there was no damage to the airbags therefore they were not replaced [redacted] Estimator Blackstone’s Collision

I bought one of autocheck.com’s reports because carbuyingtips.com, which seemed like a real enough site to me, highly suggested them due to all the other sources of information they provide in comparison to carfax Minutes later I received no helpful information in my autocheck reportIn fact, it didn’t even mention a possible water leak that the carfax report showedI can only wonder if there was info included I think they must make good money from tricking people like me- people who are in a bind because their loved one is running full steam ahead to buy a used fleet car from a dealershipI panickedI made an uninformed decision because I was running out of timeNever doing that again! I simply can’t afford to

Experian contracts with various data sources in order to obtain as much information as possible on used vehiclesIt is the third party data source that provides us with this information that can be current or historicalExperian Automotive can only work with the information available to us from our data provides and we have do not control as to whether or not a record is sent to us or whenWe are committed to making information available to those who access our product as soon as possible (i.eas soon as it is reported to us) and do believe that vehicle history reports are an important part of the pre-owed vehicle purchase process, however, this should only be one stepIn addition to purchasing a vehicle history report, we encourage every pre-owned shopper to physically inspect the vehicle whenever possible and to have a licensed mechanic inspect the vehicle to ensure the best and safest vehicle choice is madeIn order to be eligible for Buy Back protection, a vehicle would need to have been recorded by a state (or the District of Columbia) as a Branded Title A Branded Title is a defined term under our terms and conditions: http://www.autocheck.com/vehiclehistory/autocheck/en/buyback-termsPlease be aware that there are vehicle factors which, standing alone, do not result in a Branded Title, including but not limited to:• Vehicle accident repair• Collisions• A dealer purchase of an AutoCheck Report from a consumer site• A wholesale purchase of an AutoCheck Report from a consumer site• A consumer purchased the AutoCheck Report subsequent to the purchase of the vehicle• A rental vehicle• Vehicle theftThe Buy Back Protection only applies to certain title brands not disclosed by a state Accidents or other types of repair work not spelled out in our terms are not covered.As the vehicle is not eligible for a Buyback Protection claim, we must respectfully decline [redacted] request for vehicle buyback and/or diminished value compensationFor additional information on AutoCheck's terms and conditions, please visit: http://www.autocheck.com/vehiclehistory/autocheck/en/termsOfUse

We have looked into this further and were able to get agreement to remove the record from the report The customer was notified via email last Friday, 10/and was provided on updated report Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThis is an outright lie! And I have proof; I've purchased personal use vehicles that I looked up before purchasing that I pay insurance & titled under my nameThey are not only discriminating against me, but also defaming my name and character Regards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The person at [redacted] has given me little opportunity to respond She sent email after email in a 36-hour period and expected me to jump and find those records in record time I will provide the mean-spirited person at Autocheck what they want, but I cannot just drop everything to meet their timeline They made the mistake They are trying to write it off Are they too big to question, is that what is at foot here? The [redacted] State Patrol report is forthcoming

The free check on the site is in reference to a summary check of the vehicle, providing the consumer the make, model, engine, body details, and a count of the total number of records found in our database on the vehicle at no charge The report will have to be purchased in order to obtained detailed information on the records available in the summary Additional information around what content the reports could consist of can be found in the site’s Help section within the FAQ’s or by reaching out to our customer support team via email at [email protected] We can also be reached by phone, M-F 8am – 7pm CST at ###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

We have thoroughly reviewed [redacted] caseIt is important to note that AutoCheck receives information as is from our third party data sourcesWe are not informed of any discrepancies upon receipt of the data until disputed by an individual or business entityIf deemed inaccurate, we remove the dataHowever, that is contingent upon supporting evidence from our data sources and contactsAfter we further researched the accident record in question, we submitted to remove the accident/damage event and update the AutoCheck report to reflect "Cooling System Serviced"This update is now reflected on the Vehicle History Report

According to our records, the event in question was removed after our customer service representative completed the necessary research to confirm an update was possible The customer was informed of this on 1/31/ If there is a need for additional assistance on this matter, the customer can call 888-409-M-F 8am-5pm CST and reference case# [redacted] and case # [redacted]

We apologize for the misunderstanding, Experian does not advertise, nor offer free vehicle history reportsExperian advertises a free VIN Check which will provide information decoded from the VIN, as well as a record count, which tells consumers how many records we have available for that particular vehicle to guide them towards the purchase of a full report to learn more about those records listedValuable records provided on an AutoCheck report may include, but are not limited to state title & registration data, accident data, auction data, theft data, service records, etcwhich are specific to the VIN requestedAccess to this additional information will need to be purchased through www.autocheck.comA single report for one vehicle is $and an unlimited subscription good for days is $

We appreciate the information and feedback providedWe will ensure that the appropriate parties are made aware of the concerns had as a consumer accessing our service integrated through our partner [redacted] ***We appreciate Ms***'s business and are providing her with a free coupon code for a single AutoCheck report valued at $for future use so she can view the records availableThis coupon code was sent separately via email directly to the Ms***Thank you, Experian Automotive - AutoCheck

hello I have a [redacted] vin number # [redacted] there is infomation reported to autocheck about my miles beging rolledback and the car beging inoperable I have a title from the state of [redacted] whice states that my car has actual miles of 69,on 03/02/i would like to know how this information got on your report how I removed this I will be getting a lawyer to see how I need to contact thanks

Our records indicate that on January 3, 2017, [redacted] sent us a copy of the police report, which showed there was no airbag deploymentAs a result, we removed the "Airbag Deployed" statement from the Vehicle History Report and sent her an email confirming the correctionI have attached a copy of the corrected Vehicle History Report for [redacted] records

We have reviewed [redacted] concerns and confirmed that after further research on our end, the accident in dispute was removed from the Vehicle History Report on December 2, An email was sent to [redacted] at that time to confirm this update