AutoCheck

Frustrating company to deal withEven though the personnel there seem nice and friendly, the system is designed to do as little as possible unless pushed very hard to do the proper thingFacts didnt seem to matter and the customer being inconvenienced had no bearing on their actions to resolve THEIR mistakesWas lied to by one associate, dont know if it was on purpose or just ignoranceA matter that lingered for days wasnt resolved until a very stern call was made to the companyIt resolved within minutes of the unpleasant callTotally unnecessary hassle

I listed my vehicle on eBayThe listing includes an Autocheck report for prospective buyers to viewAutocheck inaccurately reported my vehicle as having three previous owners when, in fact, it has only had twoI emailed Autocheck and asked if they would correct this informationI received the following response "We have sent this for confirmation and it has been confirmed that there were owners on this vehicleAs such it will remain on the AutoCheck as part of the vehicle's history." I called them and explained the error again and told them I had full documentation to support the ownership history of my vehicleI was told by their representative they did not want proof of the vehicles history and under no circumstances would they change the reportVery rude treatment by this company accompanied by inaccurate informationBuyer beware

In order to properly research this matter and respond to this complaint, I would ask the complainant to provide the VIN # of the vehicle in questionOnce I receive this information, I will thoroughly research the complainant's concern and respondThank you!

Auto check never update when a car has being stolen and recovered from an insurance company Auto check needs to removed the salvage history due to a claim After the car has being recovered and sold with clean title Theft history Car fax always removes and update the car history with no problem Auto check keep saying I must contact the insurance company It seems like auto check does not understand that the car has being recovered and now was sold at the auction with clean title ( theft recovered ) Auto check needs to do the same as Car fax

We have reviewed the consumer’s support case and apologize for any inconveniences caused We will continue to work internally with the agent to ensure customer satisfaction is achieved from all our customers We will also be issuing a refund for services paid back to the consumer out of customer good will that should post within the next 7-business days In regards to the AutoCheck score concerns, the consumer should be informed that there are many different factors that affect the score Year, make, model, mileage, owners, etc., can all play a part in the overall score of the vehicle It is also important that the consumer know, the score is not based on a scale of 0-but is based on how the vehicle rates when compared to vehicles of the similar make and class After working with the consumer to correct update an odometer reading from a service record, the vehicle in question currently scores a which is above the range of similar scored vehicles of 79- More information on the factors influencing the score are provided on the AutoCheck report for the vehicle The consumer can view the report online and click on “About the Score” link The consumer can visit also www.autocheck.com for more information on our product and the AutoCheck Score

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Due to the fact that [redacted] shows the accident and it also shows the fact that the insurance company declared ,the vehicle a TOTAL LOSS I have been unable to sell the vehicleWhy purchase aa Autocheck report if you can't rely on the information that you paid forI will experience a financial loss because I did not receive what I paid forWhen the title changed to the insurance company you should have found out why Regards, [redacted]

Hello *** We received verification from the reporting source that the vehicle sold at a [redacted] auction with the announcements of Unibody Damage and True Mileage Unknown at the timeAs the announcements were made, they will remain as part of the vehicle's historyThe name of the exact auction which made these announcements is not disclosed to us As a repository for data, Experian receives exclusive auction data from a proprietary data source.01/30/ ** Auto Auction AUCTION ANNOUNCED AS UNIBODY DAMAGE10/17/ **69, Auto Auction REPORTED AT AUTO AUCTION11/03/ ** Auto Auction AUCTION ANNOUNCED AS TRUE MILEAGE UNKNOWN11/10/ ** Auto Auction AUCTION ANNOUNCED AS UNIBODY DAMAGEDid you purchase the vehicle at auction in November 2014? If so, the announcements will be printed on the original bill of sale from auctionIf not, we suggest you contact the person or dealership you purchased your vehicle from for more information as if they purchased the vehicle from auction, they would have the details available per the bill of sale.Thank You, [redacted]

We have reviewed [redacted] AutoCheck complaint and apologize for any inconveniences causedWe will continue to work internally with the sales agent to ensure a thorough explanation of our terms is given and customer satisfaction is achieved from all our customersWe have waived the contracted month term and suspended [redacted] AutoCheck subscription as of todayNo fees will be charged to [redacted] for AutoCheck services

The consumer is referring to the Accident Check count which shows a count of accidents, then a more detailed Accident Check section shows the event date and indicates the following information "Reported accidents or damage events are a result of vehicle collisions or other non-collision incidents"Within the Detailed Vehicle History section of the AutoCheck report, the event in question is listed as "Accident or Vehicle Damage Reported: Non-Collision", which aligns with the customer's explanation that the vehicle was damaged, but not in a collisionThe event is being displayed as reported by the source, and as it aligns with the customer's explanation of the incident, the event will remain as listed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Autocheck has my car listed as being in an accident VIN: [redacted] where my car was never in an accident The car was in for a Cooling System issue during the date where its listed as "minor accident" and got a new radiator for a "Cooling system concern" from a [redacted] Dealership in [redacted] *** The Radiator got a pebble in it and started leaking The car was never hit (by anything), nor visually damaged, and was not painted It simply needed a new radiator because of a cooling system issue which got done under warrantee [redacted] paid for the repair and the insurance company paid for a part of it as it was suspected the pebble put the ding into the radiator (upon further inspection the pebble was never found) When I called AutoCheck they refused to get rid of the "Minor Accident" wording for a mechanical repair (as documented in dealer paperwork) As a result I am being offered $dollars less at trade in due to the mis-information by the Autocheck "source" They also clai

We have received the documents submitted by the consumer for Buyback Protection and the research is still pending The consumer will be notified of the outcome via US mail and Email and not through the Revdex.com website For additional information or status of the claim, she can call our customer service department at 888-409-M-F, 8am-7pmCST

I would not recommend AutocheckI was never able to access my past reportsNobody at Autocheck ( two support calls) were able to resolve my problemIf I needed to access a car I have done a report on, I would have to use one of my allotted reports which I paid forI ran into two vehicles where the number of owners was incorrect alsoCarfax gives you more information on a vehicle such as past repair records

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below It's obvious that neither Experian or myself are going to budgeIf you want to carry things further, please doIf not place me in the totally dissatisfied column dealing with Experian and so note in your reports Thank you for providing an avenue for me to vent, [redacted] Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] HelloI was offered a free report on one vehicle, and was sent a code to use However, the code did not work, and it took me close to hours of attempts and then assistance to get the reportThis was not helpful And then what? The report is worthless More of the sameIf I had paid, I would be seeking a refundThey did waste my time It was supposed to have accident reports Well, it said there was one accident, but nothing at all about it It just wrote: Accident record(s) reported through accident data sourcesLater it wrote: 06/21/ [redacted] State Agency ACCIDENT REPORTED ( [redacted] *: [redacted] )---It gave no information about the accident, the extent, etcIn fact, I already knew about accidents, but no detailsTo make matters worse, it offered a way too high rating, despite that the vehicle is damaged, one bumper sticks out, and the interior worn, etc They are not offering a service for which they should be charging They give virtually no information, and not what they are advertising, not what a consumer expects to get on purchasing the reportIn short, it is all a scamI request that Experian completely drop this non-service, or get completely out of the "credit reporting" business due to bad ethicsThank you

Our records indicated that the customer was in contact via email with a customer support representative of ours on 11/4/ We show that another copy of the report was delivered in the email to the customer If the customer needs anything else, they can contact us at ###-###-#### M-F 8am-7pm CST or by email at [email protected] Thanks

“We have checked our records and could not locate any inquiries that [redacted] made to our support group, however, we have issued [redacted] a full refund AutoCheck relies on the data sources we’re contracted with to provide the information shown on our reports The information could be current or historical and we strive to have as much information readily available but cannot guarantee 100% of the information on a vehicle’s history will always get reported to us If there are any questions, our support group can be reached via email at: [email protected] or toll free at:888-409-M-F 8am-5pm CST.”

I ordered a vehicle report for a vehicle I was interested in buyingThe report rated the car a '90' out of 100, and at the top of the report indicated it had only one owner in its historyThe report also stated that there was "no negative title or other problems" and that there was "No insurance loss or probable total loss record." In another part of the report, an accident was reported, with airbag deployment and subsequent transfer of ownership of the vehicle to an insurance company, and issuance of a new titleThat would seem to be a total loss situation and also shows that there would be at least three owners at this point-the original owner, the insurance company and the current owner It is impossible for all of these things to be true at once, and so, the report is worthless to me because I have no way to tell which parts are accurate and which are not I sent multiple requests for clarification through the "Contact Us" section of the website, and requested a refu

We have reviewed the case details and consumer’s concerns regarding the Auction Announced Frame Damage record showing on AutoCheck After careful review and consideration, we have concluded that we will not be able to remove the record because the data source that provided us the information confirmed the announcement at the time of sale in their systems back in The selling party at that time, would have been informed that an announcement of frame damage due to the alterations on the frame, would have to be reported prior to moving forward with a sale The buying party would have also been informed of the announcement AutoCheck has no reason to doubt that the modifications done to the vehicle’s frame to accommodate a wheelchair lift were in compliance and performed by qualified professionals However, the auctions that report the information to AutoCheck follow their own specific guidelines for what constitutes as frame damage in their line of business In most cases, this would be the result of any type of damage, modification, welds, etc., that impact the vehicle’s originally manufactured frame specifications / measurements At this point, we recommend that the consumer present supporting documentation to any of the buying parties that might be interested in purchasing their vehicle that explains exactly what has been done For more information on AutoCheck’s Term’s & Conditions, please visit: [redacted]

The AutoCheck score did not change because the car was titled in another state, rather a title with a negative remark was provided to us from the state of WI Our AutoCheck score, in short, is a rating summarizing the list of report data contained within our vehicle history reports More information on our AutoCheck Score can be found here: http://www.autocheck.com/consumers/content/autocheck-score.do We have also taken the liberty to contact the WI DMV to try and verify the record In speaking with one of their agent’s, they informed us that the when the consumer re-titled the vehicle in WI, they had the vehicle marked with a Manufacturer Buyback record We have contractual agreements with our data sources in which we are not allowed to remove information without supporting documentation from the data source that supplied us the record Since the state is verifying this Manufacturer Buyback record to be in there system, the current owner will need to work with the WI DMV to correct this For the consumer’s convenience, we have attached a copy of the most current vehicle history report For information on AutoCheck’s terms and conditions, please visit: http://www.autocheck.com/consumers/disclaimer.do To reach our customer service team, please contact [email protected], or call toll free M-F, 8am-7pm CST., 888-409-