Autoplicity.com

Initial Business Response / [redacted] (1000, 5, 2014/01/31) */ Contact Name and Title: [redacted] Manager Contact Phone: XXX-XXX-XXXXext Contact Email: [redacted] @autoplicity.com Mike, I wanted to show you a few things, the issue you are having is not due to an error on our endYour order came through with Only your first name, this is something that happened between you and [redacted] here is a screen shot of your order as we received from Amazon: Billing: [redacted] Shipping: [redacted] So as you can see, we shipped the item exactly as the order came in to usAlso, you mentioned you were not emailed tracking information, however you were as you can see here: Order confirmation: [redacted] Shipping confirmation: [redacted] As you can see, we fulfilled your order exactly as instructed and emailed you a confirmation and shipping confirmationI understand your frustrated but we did everything correct with your order and notified you properly as well At this time a refund can not be issued as [redacted] has confirmed this has been delivered to the correct location with the correct shipping information you providedThis case will be closed shortly Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/02/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] , You shipped the package addressed to a person named [redacted] I don't know your internal systems enough to explain why my last name is now omitted from the pages you linkedI know that my credit card was charged under [redacted] and that my phone and email are correct on the links you sent meThis tells me that you could have called to get my last name if it was missingHowever, it wasn't missing because you used the name [redacted] and send the package to him I spoke to [redacted] today and they provided me with the shipping confirmation which clearly shows [redacted] as the intended recipient of your package(please see attached documentation)Additionally, they advised me that you filed a missing package claim and they refunded you the shipping costs on 01- I have provided proof that you shipped the package to the wrong personYou have been refunded already by Fedex for the shipping costsPlease process my refund Thank you, [redacted] Final Business Response / [redacted] (4000, 17, 2014/02/05) */ [redacted] You are being issued a full refund back to your accountWe have confirmed via [redacted] that the package has in fact been refunded back to our vendorThe credit has been issued earlier this afternoon Final Consumer Response / [redacted] (4200, 11, 2014/02/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] , This response is identical to the last response and does not include an answer I have provided proof that autoplicity shipped my order to [redacted] and not [redacted] Neither your original reply or your rebuttals explain how it is my fault that you shipped this product to [redacted] Even if the order only came in with a first name, you have not explained why the shipping label was addressed to [redacted] The date on your own documentation link shows that you did not send me the tracking number and shipping notification until AFTER I reported the package lost (01/16/14)Therefore, I was never able to claim the [redacted] package as my ownThe package sat in the mail room of my unit building under the name [redacted] for weeks until it was eventually stolenAgain, not my fault [redacted] has processed a lost package claim and refunded you for your costsTherefore, you have been reimbursed for the loss yet you are keeping my money I have again attached a copy of the Fedex shipping log that impeaches your position on this matter Please process my refund ASAPThanks in advance for your time

Initial Business Response / [redacted] (1000, 5, 2015/07/28) */ Contact Name and Title: [redacted] Manager Contact Phone: XXXXXXXXXX Contact Email: [redacted] @autoplicity.com Hello, The customer stated that the battery received was defectiveWe advised that the item be shipped to the manufacture to inspect since it is under warrantyThe manufacture tasted the battery and confirmed there is no issue with isWe can provide a copy of the results direct from the manufacture that the battery is indeed 100% goodNo refund will be issued Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was never told the battery would be shipped to the manufacturerIn fact I was told they were testing it in houseI do have emails to prove those statementsNone of the excuses they provided excuse them from bad customer service and not responding to inquiriesI would still like to return the battery as I feel it is not a sound product Final Business Response / [redacted] (4000, 9, 2015/07/31) */ [redacted] Name and Title: [redacted] Manager [redacted] Phone: XXXXXXXXXX [redacted] Email: [redacted] @autoplicity.com Hello, After working with the manufacture and the warehouse, we have come to an agreement to have a field and destroy issued on the itemThis means that the customer can keep the product and get a full refundAll we need from the customer to move forward is the serial number on the batteryThank you Final Consumer Response / [redacted] (2000, 11, 2015/08/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for refunding me my money on this battery

Dear [redacted] Thank you for reaching out to Autoplicity We sincerely apologize for the issues you experienced with your order and for any inconvenience it caused Upon reviewing your order, we would like to consult with you to make this right and to resolve your concerns We are working on implementing new systems, customer service additions, and processes to help prevent issues like this one from happening again the future Again, we apologize and thank you for your business and feedbackMay you contact our Director of Customer Service to assist with your issue at: [redacted] Sincerely, Autoplicity Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11092485, and find that this resolution is satisfactory to meA full refund was credited back to my method of payment on 01/22/Thanks for your involvement in this matter Sincerely, Anthony ***

Hello, [redacted] our CS Director spoke to the customer and explained the situation in detailThe customer has acknowledge the fact that GOOGLE search led the customer to find the product in questionOur site clearly states that the item purchased DOES NOT fit the customers applicationAs stated before, we are not responsible for GOOGLEOur site has the accurate infoSince the conversation the customer has been provided a RMA number and return addressNO shipping label will be provided and a 10% restocking fee will apply

Hello, This order was placed with [redacted] This issue needs to be brought up to [redacted]

There is nothing more we can addWe have mailed the check so there is no further action we can take

Dear Mr [redacted] I apologize for the issue you experienced with your returnOur warehouse manager was hospitalized last week so we are playing catwith returnsWe found your return today and have processed a $refund this morning Sincerely,Autoplicity Customer Service

Dear Mr [redacted] ,I took this under review and found that the reason you are responsible for the return shipment is that it was determined you ordered the wrong product In cases where we are not at fault we cannot be held liable for the return shipping cost of a product That said, once you have returned the product we will be happy to provide you with a refund, less any applicable restocking fees I apologize for any misunderstanding regarding this matterSincerely,Autoplicity Customer Service

Initia [redacted] Business Response / [redacted] (1000, 5, 2015/01/30) */ [redacted] Name and Tit*e: [redacted] C.SManager [redacted] Phone: XXX-XXX-XXXXext [redacted] Emai*: [redacted] @autop*icity.com He**o [redacted] , We have received a [redacted] 20+ requests to cance [redacted] your order , a [redacted] submitted with a minute time frame on 1/29/It takes up to hours to contact the manufacture and confirm that your order is cance**edOnce we receive confirmation a FULL refund wi [redacted] be issued to your [redacted] accountWe do apo*ogize for any inconvenience this de*ay may have caused you

Hello, A full refund for the amount of $has been issued to the customers [redacted] account Refund transaction ID- [redacted] , Refund issued - 11/20/

Initial Business Response / [redacted] (1000, 5, 2015/07/01) */ [redacted] Name and Title: [redacted] Manager [redacted] Phone: XXXXXXXXXX [redacted] Email: [redacted] @autoplicity.com Hello, We apologize for the inconvenienceSince we cannot fulfill your order a full refund has been issued to your account Please allow up to hours for the funds to reach your accountThank you Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) I will accept the refund, but think you need to fix your website and not boast that you have the fastest shipping and everything in stock! You obviously didn'tI also think you need to work on your customer service and respond to emails, posts, and complaints or concernsYou have a area for it on the web, but no one gets a call back! Also your phone support lineI was next in the queue for assistance and still waited over an hour before I hung up I was really hoping to have a great relationship with you living in the same state just a county overBut you only have one chance to make a first impression

As of 1/18/a prepaid shipping label was sent to the customer to retrieve the labelOnce the item is sent back a FULL refund will be issued [redacted] Label- [redacted] As of today the label yet to show tracking, which indicates the customer has not sent the product back

Hello, The customer was refunded on March 20, as seen here https://screencast.com/t/CPsGnfTGVowB - This was done internally with [redacted] , the full refund amount ($81.27) to the customer, which is an adjusted price for the parts he did receive [redacted] Please close claim

Ordered two batterie and when they arrived they were cracked, covered in grease, and terminals were dirtyClearly used batteriesReturn process was a nightmareI had to send pictures before they would issue shipping labels and was told the batteries needed to be inspected before they would process my refund Would not buy from them again

Hello, Thank you for reaching out to usPlease see the link to the item in question http:// [redacted] As you can see, the image has a disclaimer on it stating " Representative Photo, Actual item may very"The manufacture of the product [redacted] did not provide us with pictures of the individual wrenches, only a setThe part number corresponds to a single wrench, just as the title states We apologize for the inconvenience and will be more than happy to take the item back for a full refundA refund will only be provided once the item is back at our facility

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11122227, and find that this resolution is satisfactory to me Sincerely, Brian ***

Hello,We are very confused about this accusationOur website states the item ordered is sold individuallyThe customer ordered (2) Bosch spark plugs and was shipped (2) Bosch spark plugs.Tracking number [redacted] ***Here is the link to our ad for the item in questionAs you can see under product details it states that the items is sold individually and not on a pack of 10? [redacted] -bosch-spark-plug-box-of-

I took this under review and found that we had to cancel the order the customer had placed because the item in question had a pricing error We work with many different vendors and sell a very large number of products so mistakes like this one will happen from time to time While this is certainly regrettable, we did make sure to refund the customer immediately and did not try to get them to pay a higher price, which would be unfair We are unable to process a new order for this product at the price the customer originally saw for the aforementioned reason.Please note this issue came up while the person responsible for updating our website was unavailable but we are going to have the pricing information updated as quickly as possible With regard to the incorrect information the customer was provided by the agents she spoke with, I sincerely apologize for any misunderstanding this may have caused The agents simply misinterpreted the information they read from our system and provided the customer with what they thought was an accurate explanation We will make sure to review this case with them to ensure there are no similar issues in the future

Complaint: [redacted] I am rejecting this response because: I sent my emails to autoplicity by using the "reply" button to respond to the email I received from them I did not type in any incorrect address Nonetheless, here are the answers to their email: Order Number: [redacted] Customer Name: [redacted] REASON FOR RETURN: AUTOPLICITY CUSTOMER SERVICE TOLD ME THE PART THAT I NEEDED TO REPLACE MY FLEXPLATE FOR MY FORD F6.9L DIESEL 4XWITH SPEED AUTOMATIC WAS THEIR B&M FLEXPLATE I ORDERED, IT ARRIVED, I OPENED BOX AND TOOK MEASUREMENTS AND COULD SEE THIS PART WAS NOT EVEN CLOSE TO BEING THE RIGHT FIT FOR MY APPLICATION4.ITEM FOR RETURN: B&M FLEXPLATE CONDITION OF ITEM FOR RETURN: NEW, NEVER USED OR INSTALLED I ONLY OPENED UP THE BOX AND TOOK MEASUREMENTS, CLOSED IT BACK UP, AND IT IS READY FOR RETURN NO MEANS FOR TAKING PHOTO BUT AGAIN IT IS NEW, UNUSED, IN ORIGINAL PACKAGE AND READY FOR RETURN As a very unsatisfied customer, I am asking for autoplicity to provide a prepaid shipping label and full credit back to my credit card Signed, [redacted] Sincerely, [redacted]