Autoplicity.com

I personally assisted this customer yesterday and we came to an agreement on how the issue could be resolved We are actively working to get the replacement grommet sent to the customer and he will have it within the next 3-business days The issue was caused by the manufacturer supplying a picture for this SKU that showed two grommets and one shaft, when the SKU in question was for just one grommet

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Dear Mr [redacted] I took this under review and found that we issued a return shipping label to you on 9/18/ Per [redacted] tracking the return shipment has not yet been initiated, which is preventing us from providing a final resolution for you Once you have initiated the return shipment and it has been received we will be able to provide you with either a refund or a replacement order depending on your preference I apologize for any misunderstanding regarding this matterSincerely,Autoplicity Customer Service

Initial Business Response / [redacted] (1000, 5, 2014/06/17) */ [redacted] , We from time to time do run into pricing errorsIt does take us some time to fix these as they are QC'd and may be on an aggregate scaleWe can discount the item at our cost for you to appease as much of your request as possiblePlease let us know if that worksYou can email [redacted] @autoplicity.com and reference that [redacted] has permitted such a purchase Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/06/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I want you to honor the advertised price and shipping$and free shippingThe response given is very vauge and does not state the specific price or shipping I am going to pay Final Business Response / [redacted] (4000, 13, 2014/07/07) */ Hello, As per our policy we reserve the right to cancel and order due to a pricing discrepancyYou have been notified of the situation by [redacted] as you stated aboveA full refund has been issued to your accountWe apologize for the inconvenience Final Consumer Response / [redacted] (4200, 11, 2014/06/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I would like it stated what the price is I will be paying

Good evening, Thank you for reaching out and we will be certain to assist with the returns processWe do apologize for the inconvenience you experienced and we'll reach out this evening to see what's possible For a full return, we do require receipt of the actual product I will have logistics reach out to examine options with you to rectify your order issueWe value your time and business and let us know if there's any way to be of further assistanceFeel free to also call: [redacted] if you run into any issuesThanks again,Autoplicity Customer Service

Hello, We apologize for the inconvenienceAs per request, a FULL refund to your [redacted] account will be issued by the end of the day

The customer's complaints fall under warranty issuesAs a courtesy we will refund the customer upon the customer returning the items

Hello, The customer placed an order with us on 3/6/The order was automatically flagged for fraud because the billing and shipping address did not matchWithin an hour the customer was emailed to verify the CC info so the order can be releasedSince the customer refused to verify the information requested the order was cancelled and refunded in full WE have released the customers funds and the order has been cancelled

I ordered lug nuts for $from this company on [redacted] When I receive the package it only contained oneI tried to contact the company repeatedly by email and phone and never received a response other than Robo emails asking me how my experience was (laugh) After no response from the company I started a claim with [redacted] The company will supposedly except a return, but I have not received a return labelI was hoping that this was just a shipping mistake and the company would send me the other three Lugnuts.I don't understand businesses to operate this way

Hello, A prepaid shipping label has been emailed to the customer to retrieve the incorrect itemsOnce the order is shipped back to us a full refund will be issued Return label- UPS- [redacted]

Dear Mr [redacted] We have provided you with a refund today for $which will take up to business days to post to your account If we can be of any further assistance please do not hesitate to contact us directly Sincerely, Autoplicity Customer Service

Due to an error on our website two items were listed with the same model numberUnfortunately, at this time we cannot obtain the item the customer is requestingWe have provided the customer a prepaid shipping label to return the itemA full refund will be provided once the item has been inspected

Hello, The customer opened a chargebackOur Accounting team is working with the customers CC provider to issue a full refund

Complaint: I am rejecting this response because: I sent the part back (per their instructions) on December 14, but still have not received the refund Sincerely, Mark [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/05/08) */ Contact Name and Title: [redacted] C.SManager Contact Phone: XXX-XXX-XXXXext Contact Email: [redacted] @autoplicity.com Hello, We apologize for the inconvenience our company has caused youThe reason your order was cancelled and refunded is because the item is no longer availableWe would love to fulfill your order but it it simply not possible The item has been removed from our website

We have issued a call tag to have the damaged item picked up and returned to usOnce we receive confirmation from the carrier that the item has been picked up we will send out two new carburetorsWe have left a voicemail for the customer and will continue to update him via email

Dear Mr***, I apologize for the difficulty you experienced with this order and the resulting return We will be in touch shortly with an update on your return, which will be sent at no additional expense to you Sincerely, Autoplicity Customer Service

Hello,Thank you for bringing this to my attentionI see that there is no support ticket open for this orderNot to worry Ill set one up for youSimply respond to the ticket with the information requestedIt seems that the item in the package was switched? For that we apologizeA prepaid shipping label will be provided to you via support ticket once all information is gatheredThe support ticket will be open with the following email- [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10997614, and find that this resolution is satisfactory to me Sincerely, Jason [redacted]

They advertising on the website!!!! I bought a racing seat from their website,which they advertise as a full seat ,not an incomplete seat,they not disclose in their item description,I paid for a full seat and they send me the aluminum frame with no cover on it...I try to talk with customer support and they hang up on me when I try to resolve this issue.THEY ARE BIG SCAMMMERS !!!!!! DON'T PURCHASE FROM THIS WEBSITE !!!!