Autoplicity.com

Hello, The customer ordered a Superwinch 90-17384, which is a replacement part for a winchOur website shows a picture for a complete winch for this part number WITH the declaimer in our policy stating that pictures are just for reference, actual item may varyThe customer was under the impression that he will received a $600+ winch for the $cents he PaidClearly this was not the caseSince we acknowledged the customers disappointment we issued a full refund to the customer for the part and shipping chargesWe will NOT be shipping the customer a complete winch kitThe customer can call the mfg and confirm that the part number ordered- 90-is just a replacement part not a full winch kit

Dear Mr [redacted] I reviewed our records and found that we did not receive a reply from you after we sent you an email to request additional information about your return I only see one ticket in our system from your email address, the one we did not receive a reply to If we had received a reply I can assure you that we would have provided you with the service you expected to receive I apologize for any misunderstanding regarding this matter In order to proceed we will need you to reply to the email we sent to you on 9/21/with the following informationYour order numberFirst and last name the order was placed withReason for the returnList of item(s) you would like to returnThe condition of the merchandise (i.estill new in box, box opened but product not used, box opened and product used, etc)Picture(s) of the merchandiseOnce we have this information the agent assigned to your ticket will procure an RMA number and then your order can be returned to us for a refund We look forward to receiving your reply and helping you get this matter resolved Thanks in advance Sincerely, Autoplicity Customer Service

Initial Business Response / [redacted] (1000, 5, 2015/10/26) */ Contact Name and Title: [redacted] TC.SManager Contact Phone: XXXXXXXXXX Contact Email: [redacted] @autoplicity.com Hello [redacted] We see that the label we provided you with was indeed used and [redacted] was delivered back to usA refund for the amount of $will be issued to you within hours Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I ordered of these mirrors at plus tax, handling, and shipping for a total of I have the printed receipt and every email printed out and also savedThis company sent the wrong item and their sales department admitted their website is incorrect and said they would fix it but I looked and weeks later they still haven't fixed it, they don't even stock the said item and just send out the wrong one and people just give up and lose their moneyThis company owes me 216.92.Period.They should compensate me for all this trouble like any reputable company would and I'm just asking for my money back, I'm being very reasonable about this Final Business Response / [redacted] (4000, 9, 2015/10/27) */ Contact Name and Title: [redacted] TC.SManager Contact Phone: XXXXXXXXXX Contact Email: [redacted] @autoplicity.com Hello [redacted] , As stated in your claim, you contacted us with a issue you hadyou claimed that of the items you purchased had an issueYou were provided a pre paid shipping label to retrieve the product and a refund for the amount of $was issued to your accountThe funds have been withheld because you have opened a [redacted] dispute Now you are claiming that you have returned your entire order and wish to be refunded in FULLWe were not aware that all items have been set backWe are going to contact our warehouse to confirm that this is the caseIf the entire order was returned a full refund will be issued and you [redacted] dispute will be granted Please stand by

Initial Business Response / [redacted] (1000, 5, 2014/04/24) */ Contact Name and Title: [redacted] C.SManager Contact Phone: XXX-XXX-XXXXext Contact Email: [redacted] @autoplicity.com Hello [redacted] , We apologize for the inconvenience our company has caused youSince the item was on back order, we get an ETA from the manufacture of when the item will shipUnfortunately the manufacture kept pushing the date backAs per request the order has been cancelled and a refund has been issuedPayPal then withheld your money, which is out of our controlThe refund has been processed as requested on our endOnce again we apologize for the inconvenience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as long as the company refunds the moneyThe case is not resolved until the money is in my possessionAs I have expressed in my complaint my lack of trust is justifiedPlease do not close my case until I have notified you of my refundThis Has been the most terrible experience with any customer service department I have experienced, and I feel that as soon as Revdex.com is out of the picture they may go back on their word Sincerely, [redacted]

Hello,This order was placed with [redacted] This issue needs to be brought up to [redacted]

Per our website, "Orders are processed in business day and can take up to Business days to ship." Your order was placed on Friday, 3/16/and it was shipped on Tuesday, 3/20/This means your order was shipped within business days of it being placed, which is one day faster than our site indicatedThe order was delivered on 3/22/which is business days from when it was shippedI apologize for any misunderstanding regarding this matter

I apologize for the issue you experienced with your orderI can assure you this was not a conspiracy to send you the item against your wishes, or to send you a damaged itemWe had this order placed with a vendor so we needed them to cancel it on our behalfThere are defined, agreed upon processes between us and our vendors with respect to how requests are submittedUnfortunately, the item had shipped before they could fulfill our requestYou cannot use the timestamps in the tracking to determine the timing of the events that occurredThe vendor has a large warehouse and [redacted] makes regular pick-upsThe package was prepared for shipment and left with [redacted] before our request could be fulfilled, plain and simpleWe will be in touch shortly with a prepaid return shipping label so you can return the shipmentThat said, we will not be able to provide you compensation for your time as you requestedSincerely,Autoplicity Customer Service

Complaint: [redacted] I am rejecting this response because:I received item on Friday 11/13/drop-shipped directly from [redacted] You website stated you had "available" of this item which is very unlikely to sell in any volume Also when I called during the week I was told by a customer service representative that you did indeed have these items in stock The fact that you didn't have the item and had to drop ship it caused an unnecessary delay that in turn caused me to buy the item directly from [redacted] and they have it shipped overnight for $ I want full re-imbursement once I return the item for the item and the 2-day shipping I was charged Sincerely, [redacted]

Hello, Thanks for reaching out to usA prepaid shipping label and a rma will be provided to you via email within the next business daysOnce the item is returned a full refund will be issued to your [redacted] account

Good evening,Thank you for reaching out and we will be certain to assist with the returns process We do apologize for the inconvenience you experienced and we'll reach out this evening with label information and next steps Once your order tracking information is received, we'll process the refund for you I'll also be sure to waive any additional fees We value your time and business and let us know if there's any way to be of further assistance.Feel free to also call: [redacted] and ask for a Supervisor if you run into any issues.Thanks again, [redacted] Director of Customer ServiceAutoplicity

Hello, Please return the item to the following address: Autoplicity [redacted] RMA number- [redacted] A credit will be issued once the item reaches our facility

Initial Business Response / [redacted] (1000, 5, 2014/04/22) */ Contact Name and Title: [redacted] C.SManager Contact Phone: XXX-XXX-XXXXext Contact Email: [redacted] @autoplicity.com Hello ***, Order XXXXXX- Website clearly states " Call for availability" this item has been discontinued by the manufactureYou have been notified that the product was discontinued less than hours after placing the orderFollowed by a full refund Order XXXXXX- The quantity available on our site reflects the manufactures stockOur warehouses did not have this part in stock at the time of your orderYou also have been notified of the situation and given a 30% refund in shipping for the inconvenienceSoon after you chose to cancel the order for a full refund rather than wait for the shipping ETA given to you We apologize for the inconvenience, but you were not kept in the dark, customer service kept you updatedWe cannot help it if the product is no longer available, this is why we state on the product page to give us a call for availability Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/04/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Part I don't understand is how you manage to maintain Revdex.com's A+ ratingout of orders placed by me ended up to be bogusShowing amount of items " in stock " does not reflect actual quality on hand and using Google after the fact I found numerous complaints regarfing same issueThete is plenty of fish in the sea and if I was not mislead by your item availability claims I would not have wasted my time waiting (I'm rreferring to my order where I waited weeks for item supposedly in stock) Bad business practice or simply lack of ability to maintain you databases, either way, business striving for A+ rating should do much betterAt this point I don't need a part anymore but strongly feel that complaint shoulb be seen by a potential customers Final Business Response / [redacted] (4000, 9, 2014/04/24) */ ***, Once again we apologize for the inconvenience, but we stand by what it states on your site " please call for availability ." Please let us know if there is anything else we can do for you Final Consumer Response / [redacted] (4200, 11, 2014/05/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) weeks later , with " Show ONLY IN STOCK " filter applied your site STILL showing item left in stock This enables your site to come up on top in search engines and misleads people just like you mislead me, more than onceItems are either in stock or they are NOTIf it takes you TWO WEEKS to figure out what you have and what you don't, you should ask yourselves if you are in the right business

I ordered a pair of headlights for my VW Jetta in October it is now December and I kept getting a delay emailI finally gave up and canceled my orderIt has now been two weeks and still haven't received my refundOvertime I call I get the same answer that my refund will be posted today to my account

Hello,Thanks for reaching out to usOrder number [redacted] has been refunded in full back to account ending in [redacted] as of 3/18/Below is the refund transaction ID- [redacted] Please let us know if there is anything else we can do for you

Initial Business Response / [redacted] (1000, 5, 2015/07/01) */ Contact Name and Title: [redacted] Manager Contact Phone: XXXXXXXXXX Contact Email: [redacted] @autoplicity.com Hello, Since this is a warranty claim, we must receive the damaged item back from inspection with the manufacture before shipping out a new batteryA pre paid shipping label will be emailed to the customer Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) These terms are unacceptableI cannot be without my car so to send the defective battery back prior to receiving a replacement is forcing me to purchase a new battery so I can keep my car in an operational conditionThis is placing me in an unfair and excessive financial strain since I'm a student with a low paying jobThe low price promised by Autoplicity was the reason I purchased from them in the first place Final Business Response / [redacted] (4000, 9, 2015/07/06) */ Contact Name and Title: [redacted] C.SManager Contact Phone: XXXXXXXXXX Contact Email: [redacted] @autoplicity.com Hello, Since this is a MFG defect this is the procedure to resolve the issueThe manufacture needs the item back to inspect it and authorize a replacement The only other option is to purchase another battery, we ship it out so you have a BRAND NEW battery in the meantimeOnce the MFG approves the replacement a FULL refund for the initial order will be issued Final Consumer Response / [redacted] (2000, 11, 2015/07/16) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2014/06/13) */ Contact Name and Title: [redacted] C.SManager Contact Phone: XXX-XXX-XXXXext Contact Email: [redacted] @autoplicity.com Hello, We apologize for the inconvenience our company has caused youThe Bilstein parts you have ordered are still on back order with no ETAYour cancellation request has been submitted as of yesterdayOnce authorized you will receive a refund for the canceled partsOnce again we apologize for the inconvenienceIf there is anything we can do to offset your bad experience with us please let it be known Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/06/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) No one from this company has contacted me yetWere it not for filing a Revdex.com complaint I would still not know the status of my orderI still have not received a refundI have disputed this transaction through [redacted] as wellThis merchant has my contact info yet no one has made even the slightest effort to communicateTerrible excuse for customer serviceI will not accept this response as it is nothing more than a shallow apology and an empty promise Final Business Response / [redacted] (4000, 13, 2014/07/07) */ Hello Scott, We have taken care of this on the phone Thursday afternoonYou have been refunded for all the parts you have not receivedNO additional refund will be issued Final Consumer Response / [redacted] (4200, 11, 2014/06/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I can not accept this business' proposed resolution because they have clearly demonstrated to me that they can not be trustedThe unfulfilled promise of a refund is no resolutionI requested a refund a week ago and still nothingAgain; Either refund my money or provide me with the goods I've already paid for

Initial Business Response / [redacted] (1000, 5, 2014/06/23) */ ***, Our crediting process has been revamped and we are crediting at time of [redacted] always has to go through proper hands at the accounting level hence why there may be a hour delayWe have also improved our systems to show true stock and lead times [redacted]

We would be open to returning [redacted] partsWe don't want upset customersPlease let him know to contact me directly, [redacted] , Founder & CEO to take care of that

Purchased a part which upon use was found to be defectiveUpon contacting customer service I was told that I could not speak to anyone directly to resolve my issue, but instead I was told that I needed to fill out an online form describing the problem, after which I would (alledgedly) be contacted for assistanceI filled out the form, which resulted in a ticket being opened, but I was never contacted by anyone from the comapny for resolutionOver the next week I e-mailed the company five (5) times but never received a responseI also called Michael [redacted] (the alledged CS Manger) four (4) times at different times of the morning, agternoon and evening but he was never available to speak to me and although I left him messages he never called me backThen two days ago I received an e-mail stating that "since we have not heard from you for some time we have closed your ticket"To be clear, I have tried repeatedly to contact this company for resolution over the past week and they have been totally unresponsiveI still have the defective part since they have never reached out to me with an RMA to return itI have also lodged a dispute for the full amount of the purchase with my CC company