Autoplicity.com

Complaint: [redacted] I am rejecting this response because: yes the order was through [redacted] but it was your company selling the item and handling the return It was your company that wanted to charge the restocking feeIt is your company whose phone number is in the email to callSo it is your company that needs to respond Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/04/30) */ Contact Name and Title: [redacted] C.SManager Contact Phone: XXX-XXX-XXXXext Contact Email: [redacted] @autoplicity.com Hello, We do not have any records of a [redacted] in our systemThere was never a charge for a [redacted] [redacted] , nor any orders placedPlease provide proof of purchase form our company

Initial Business Response / [redacted] (1000, 5, 2014/07/29) */ Contact Name and Title: [redacted] C.SManager Contact Phone: XXX-XXX-XXXXext Contact Email: [redacted] @autoplicity.com Hello, We do not offer any coupons that give 20% off totalThe coupon that you received in the pop up window was for 20% of shipping- 20offshipping or off total- 2offtotalWe will NOT honor a coupon code that never existedIf you would like we can apply one of the coupons stated above

Complaint: [redacted] I am rejecting this response because: Only because the matter is still not quite settledI did get an initial response to this problem via email on 9/14/16, but that response failed to recognize that I was shipped the incorrect partsI responded with a very clear email stating the problem (again) and did get a reply that they would be sending a new "call tag" to have the incorrect parts picked upI did receive this new cal tag yesterday and will be shipping the incorrect parts back todayMy reason for not accepting the response made by the business is simply because I still do not have a refund or the parts that I orderedI do realize that they are being more responsive now that the Revdex.com is involved, but this has now stretched out to a week shy of two months Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/05/30) */ Contact Name and Title: [redacted] C.SManager Contact Phone: XXX-XXX-XXXXext Contact Email: [redacted] @autoplicity.com Hello, We apologize for the inconvenience our company has caused youWe have contacted the manufacture, unfortunately they were not able to provide us with a guaranteed shipping date, therefor as requested we cancelled your orderA full refund will be issued to you shortlyOnce again we apologize for the inconvenience Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/05/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) Since they have not been responsive during my dealings with the company, The statement; "A full refund will be issued to you "SHORTLY" leaves their response lackingI will only accept the response from autoplicity.com upon a credit to my credit cardUpon notification that my credit card has been credited for $then and only then will I accept the response Final Business Response / [redacted] (4000, 10, 2014/06/03) */ Hello, As requested your order has been cancelled and a full refund has been issuedThe amount of $has been refunded to your card ending in [redacted] as of todayPlease allow up to business hours for the funds to reach your accountOnce again we apologize for the inconvenience Final Consumer Response / [redacted] (2000, 12, 2014/06/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) I greatly appreciate the speedy resolution on this matterIt is refreshing to deal with an organization that takes active action that results in a positive solutionI thank you all for the effort and solving my problem Respectfully, [redacted] Capt, USAF (Ret)

I ordered part incorrectly, when I contacted them to return the item,I had to jump through hoops and send in a pictureI told the customer service rep that it was opened but had not been usedI was told they would let me know if they were going to approve my returnREALLY? Am I not a paying customer?!? I can send it back, but it HAS to be shipped within business days and I have to pay for the return which costs more than the item! Most companies who offer free shipping also offer return shipping because they have large accounts with the shipping companies and get better dealsAlso there is a notice that I will be charged a stocking feeI also had to contact them several times even though their email system from customer service states I would be contacted within hoursI might as well have bought wrong items at this point! I will never shop with Autoplicity again!!!!

Initial Business Response / [redacted] (1000, 5, 2015/08/11) */ [redacted] Name and Title: Hubert TC.SManager [redacted] Phone: XXXXXXXXXX [redacted] Email: [redacted] @autoplicity.com Hello, Order # XXXXXXX is not in our systemOur order numbers consist of digits rather than 7, also the email [redacted] @gmail.com was never registered as a customer on our siteWe have no record of this orderPlease double check your content and get back to usIf you are indeed our customer, we are more than willing to work with you to rectify the situation Please provide us with the following information: Name on order digit order number E-mail used to check out

Initial Business Response / [redacted] (1000, 5, 2014/03/13) */ Contact Name and Title: [redacted] C.SManager Contact Phone: [redacted] Contact Email: [redacted] Hello [redacted] We apologize for the inconvenience our company has caused youThis is not how we operate Unfortunately the item that you ordered was delayed do to technical difficult we were experiencing in our warehouseAs far as trying to reach us via phone we experience a very high call volume through out the dayThe fastest and most efficient way to contact us with a issue is via email, as stated on our web siteYour order has been cancelled as per request, a full refund will be issued back to your accountThe refund process takes no longer than hours for the funds to reach your accountWe understand that your experience with us has been frustrating but we would like to make it up to youPlease give us another shot to prove our selves as a A+ company

Horrible serviceadvertising just read there about us creditials carefullyIt will show you how shady they areIf you do decide to buy from then double check what your orderingAs I typed in the browser what I was looking for what they sent me was a completely different part then I needed these guys are the worse and I will avoid them

The customer on 3/13/was credited back in full for $You can see our system screenshot here [redacted] Please close this complaint, customer was refunded same day as complaint was opened

Complaint: [redacted] I am rejecting this response because: In speaking with [redacted] at UPS Customer Service at 10:am on 3/18/16, they have confirmed there is a INVESTIGATION into the missing shipment, not a CLAIM as the merchant has stated She also shared that the status on the package prior to the INVESTIGATION was "Order Processed; Ready for Pickup"UPS has stated this means only an electronic shipping label was generated, which anyone with a UPS account can create, but the package has not entered the UPS network She also shared that when an item is picked up the status will change to "Origin Scan" or "Picked Up", which occurs within hours of when UPS picks up the package from the shipper - in this case this should have been no later than 3/ As neither of these status were recorded by UPS, this means that the package was not entered into the UPS network, and ultimately was not shipped Also, a CLAIM can not be initiated until an INVESTIGATION is completed, which can take up to daysDespite the claim by the merchant that a CLAIM has been initiated with UPS, and that a refund has been issued, a full payment refund has not been made via Amazon Payments (original payment method) as of 10:EST 3/18/ Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: PLEASE Stop being condescending I am in talks with [redacted] currently and they are not closing the claimPerhaps I can send you instructions on how to relate to your customers and not get them to this point of breakdown in a easily resolved situation ? Sincerely, Tim Leake

Initial Business Response / [redacted] (1000, 5, 2015/09/14) */ Contact Name and Title: Hubert [redacted] C.SManager Contact Phone: XXXXXXXXXX Contact Email: [redacted] @autoplicity.com Hello, We apologize for the inconvenienceIt does seem that the order shipped via UPS ground instead of the next day airWe will be more than happy to issue you a FULL refund for the shipping cost of $ If you wish to receive a FULL refund of $the item will need to be returnedPlease let us know how you would like to proceed

Initial Business Response / [redacted] (1000, 5, 2015/08/10) */ [redacted] Name and Title: [redacted] Manager [redacted] Phone: XXXXXXXXXX [redacted] Email: [redacted] @autoplicity.com At the time the customer placed the order we had no more of these availableAs you can see below, we currently have this time back in stock for the same price the customer initially paidWe have no problem honoring the priceUnfortunately the customer has already been refunded in FULL as of 8/6/2015, therefor he will need to be recharged for the productPlease give us a call and replace the order http://autoplicity.com/73-dee-zee-red-label-series-single-lid-tool-box

ADVERTISING I ordered a grill guard from them on [redacted] for $with free shipping, I did not recieve a tracking number, but on [redacted] it had said my package shippedi waited until the date that [redacted] told me my package should arrive, and a few more days and called autoplicity to find out where my package wasi was notified by the customer service agent that my order was cancelled and refundedwhen I asked why he told me that it was a mistake on their end because they didnt mean to do free shipping for that itemi called [redacted] to try to resolve the problem and they wrote autoplicity a message saying I was refunded and cancelled due to the fact that the part was out of stockafter calling them out on the lie in the email between the seller, [redacted] customer service, and myself, they backpedaled and said it was because of both reasonsi will never buy from autoplicity again, and will advise others to do so as welli believe they should be removed from selling on amazon.com for their irresponsible business practice

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11138115, and find that this resolution is satisfactory to me Sincerely, Mike [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/02/10) */ Contact Name and Title: [redacted] C.SManager Contact Phone: XXX-XXX-XXXXext [redacted] Contact Email: [redacted] @autoplicity.com Hello ***, We apologize for the inconvenienceThe seat that you have ordered pn# XXXXXX does not include a coverThe cover is sold separatelyNo where on our site description does it state that a cover is includedTherefor you have received exactly what you orderedI regret to inform you that we cannot refund you for the seat due to the fact that the order is well over our day return policy as well as seats are non-refundableOur return policy is stated on your site, see below http://autoplicity.com/topic/3-conditions-of-use.aspx If you have any further concerns feel free to give us a call

Initial Business Response / [redacted] (1000, 5, 2014/07/02) */ Contact Name and Title: [redacted] C.SManager Contact Phone: XXX-XXX-XXXXext Contact Email: [redacted] @autoplicity.com Hello [redacted] , We apologize for your experience with our companyThis is certainly not how we operateWhen you called initially to get an update on your order, that manufacture informed us that the your order has shippedUnfortunately it was only scheduled to ship rather than actually being shipped outThe information we received was incorrectOnce we received your cancellation request, when then had to contact the manufacture to cancel your orderThis process took daysWe apologize for the delay, but it was out of our handsPer request your order has been cancelled and a FULL refund has been issued to your accountPlease allow up to business hours for the funds to reach your account

Hello, We have tried to issue a full refund to the customer but cannot via payment method because it is expiredAn email has been sent to the customer requesting verification of shipping address so that we can send out a check for the full refund amountWe have still not heard back from the customerWe would love to resolve this issue once and for all, we need to send out a check

Hello, A full refund has been issued to your [redacted] account as of 2/16/