Avas Flowers

Complaint: [redacted] I am rejecting this response because: I did what they said for days I stayed home times for a slot of timehrs each during which they said the plant would be picked up It was not I left it with the doorman for days (where it should not be in my building The saidthe florist tried to pick it up That is a lie There are full time doormen here 24/ I no longer have the plant as I do not keep ugly things inmy home They had plenty of time to resolve this They are just doing to you what they did to me If you google their complaint sections, you will see that this is standard policy for them Regards, [redacted]

I am rejecting this response because: THE HEART DID NOT HAVE THE ROSES THEY SAID THEY HADTHERE WAS NOTHING THAT SAID BELOVED MOTHERTHESE PEOPLE ARE LYINGI REQUESTED THE BANNER AND FROM MY ORDER SLIP IT SHOWS THE RIBBONS AND BANNER I REQUESTEDTHIS IS TOTALLY UNACCEPTABLETHESE PEOPLE ARE DECEITFUL AND DECEIVED MEMY HEART HAD MOSTLY CARNATIONS AND A FEW ROSES NOT THE DOZEN THEY ARE CLAIMINGTHIS IS AN OUTRAGE AND I WILL NOT ACCEPT WHAT THEY ARE SAYING JUST LIES ON TOP OF DECEIT..I KNOW WHAT I SAWNOWHERE DID IT SAY BELOVED MOTHERTOTALLY UNACCEPTABLE THIS IS OUTRAGEOUSI WANT A FULL REFUND

ORDER# [redacted] , my apologizes for the issues with refernece to your deliveryAs shown below: On 11/05,the customer wants it for today's deliveryOur customer service representative called the shop and they could have it delivered todayAdvised customerACTUAL DELIVERY DATE: 11/ACTUAL DELIVERY TIME: 6:PM DRIVER NAME: LOREN INVOICE NUMBER: 62528/PRODUCT DESCRIPTION: pink pink flowers in pink vase Mylar Balloon - Its A Girl Pink Bow/Ribbon

ORDER# [redacted] : my apologizes for the issues you have mentionedAs shown, a refund was issued on 2/10/15:The order has been refunded - Amount: $vs Transaction [redacted] and we have closed the issues mentioned by the customer through social media

my apologizes for the issues you have mentionedThis order was placed on line where the provisions and policies of Avas Flowers are shown and are listed below:Legally Binding Contract:The first thing you should know is that this Agreement constitutes a legally binding contract between you and Avas Flowers Our official company name is Flower Tech Center, Inc., but we operate under the name Avas Flowers Hereinafter, whenever we use the terms “Avas Flowers,” “We,” “Us,” or “Our,” please note that we are referring to Flower Tech Center, Incd/b/a Avas Flowers We are located in Mahwah, New Jersey, but we operate nationwide by working with local florists We also often use FedEx and UPS for delivery.Avas Flowers has the experience and history to be known as a premium floral delivery serviceWe’ve been growing our floral business for more than years, making us experts in the flower delivery field.This Agreement applies to your use of this website as well as any services we provide, such as selling and delivering flowers and other productsYou agree to this Agreement by doing any one of the following:Using, accessing, or viewing this website; Registering for and using an online account through this website; Submitting content, such as product reviews, to us for publication; Ordering or purchasing flowers, balloons, chocolates, baskets, food, and other products or the delivery of the same from us.Please read this Agreement carefully If you do not agree to this Agreement, you may not access or otherwise use this website or purchase products or services from usCancellations or refunds will NOT be issued on orders placed during Valentines Day or Mothers Day holidays if the order was placed within days of the holiday and the order was delivered within days after the respective holiday

ORDER # [redacted] :, my apologizes for the issues you experienced with your floral arrangement Our florist included Yellow Roses, Yellow Lily, Blue Delphinium, Purple Statice, Purple Lisianthus, Flat Fern and Salal with three yellow balloons as requestedThey were fresh and in good condition when delivered and not wilting or dried out eitherIt was filled to the cost of the arrangement As shown within the Avas website: On line description for the "Maternity Bouquet" @$including Blue daises and yellow rose are brought together in a vase with no indication of how many flowers are to be used since that is based on the cost Substitution Policy: The flowers shown online are representative of color scheme, look and feel, overall style, and value; however specific containers and or flowers will vary in some cases due to floral designer interpretation, availability or need to meet our quality standardsAs offered by our customer service representative, in good faith to resolve the customer complaint and also requested by the customer, the handling charges have been refunded as shown and additional store credits have also been issued: Account Details: Current Reward Points @which are worth $and do not have an expiration date either A refund of $has been applied to transaction id [redacted] The following email was sent to " [redacted] ": A refund in the amount of $has been issuedIt may take your bank up to days to process this refundWe apologize for any inconvenience

I've spoken to the florist who had a signature at the front desk/receptionist( [redacted] ) who accepted the arrangementThe florist is not permitted to enter the restaurant to deliver in person.This delivery was confirmed on 5/@3Pm and the customer service representative tried to get confirmation for the customer but was unable to do so

My name is [redacted] with Avas Flowers customer service management and I’m very sorry that this arrangement did not meet your expectations. I understand your disappointment since we were not able to get the specific vase at the local designer. I do see that we gave issued $10 of store credit as an... apology and I can certainly increase that to $20.This is from our website:The flowers and Products shown online are representative of color scheme, look and feel, overall style, and value rather than a literal interpretation of the delivery. Specific containers and/or flowers will vary in some cases due to designer interpretation, availability, or need to meet our quality standards. While substitutions may be necessary, a great effort will be made to keep the same look and feel of the arrangement, using flowers and products of greater or equal value. On each item there is also the following message: Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel. -

ORDER # [redacted] , My apologizes for the issues you experienced with your floral arrangementAs shown below, it has been delivered: Occasionally when inaccessibility to the local delivery area, need for special ordering, or for whatever reason flowers can not be delivered on the date requested, we may attempt to notify the sender as well as the recipient and we will reschedule the delivery on the next available delivery date, which is the case ACTUAL DELIVERY DATE: 09/ACTUAL DELIVERY TIME: 02:PMOur florist was provided with an incomplete delivery information(3RD FLR-RELEASE INFO DEPT.) and they were unable to get it delivered when scheduledAs a courtesy to the customer, a refund in the amount of $has been issued: A refund of $has been applied to transaction id [redacted] The following email was sent to " [redacted] ": A refund in the amount of $has been issuedIt may take your bank up to days to process this refundWe apologize for any inconvenience

ORDER# [redacted] ,my apologizes for the issues you experienced with your flowers. On 11/26/14, a refund was issued, as shown:The order has been refunded - Amount: $53.93 vs Transaction [redacted] and additional store credits were also issued: Account Details;Current Reward Points @51190 which are... worth $25.60 and do not have an expiration date either.

ORDER# [redacted] , please accept my sincere condolences for your loss and the issues you have mentioned with this arrangement being late for the serviceAs a courtesy to you I have issued a refund for the cost of the arrangement in the amount of $as shown:A refund of $has been applied to transaction id [redacted] The following email was sent to " [redacted] ":A refund in the amount of $has been issuedIt may take your bank up to days to process this refundWe apologize for any inconvenience

ORDER# [redacted] please accept my sincere condolences for the loss of your mother. As shown within the Avas website for The Red Heart Wreath, which is a standing arrangement that is created to lend comfort at a difficult time. Send a tribute to a dearly departed with this lovely and elegant... arrangement with no indication of the type of flowers or their amount either. *Bows and Ribbons depicted in this arrangement are not included.Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel. The florist provided an 18" Full Heart containing 4-dozen(48) fresh red roses mixed with 2-dozen(24) red carnations surrounded with salal/leather leaf. The bow had a trailer on which beloved mother was printed instead of the banner requested. As a courtesy, $39.99 refund has been issued as shown:A refund of $39.99 has been applied to transaction id [redacted] The following email was sent to " [redacted] ":A refund in the amount of $39.99 has been issued. It may take your bank up to 10 days to process this refund. We apologize for any inconvenience

My apologizes for the issues mentioned Our Expressions of Love Bouquet inspires the heart with its colorful assortment of romantically themed flowersThis gorgeous arrangement is presented in a clear purple vase filled with classic red roses, delicate pink alstroemeria and regal accents of purple statice, with no indication of the amount of flowers that are to be used since it is filled to valueYour special recipient will surely feel loved and cherished!Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feelThe florist used this recipe ti fill the arrangement to value:A clear purple vase with red roses, stems pink alstroe @$69.99.The flowers shown online are representative of color scheme, look and feel, overall style, and value; however specific containers and or flowers will vary in some cases due to floral designer interpretation, availability or need to meet our quality standards.We have no indication of being contacted as the policy requires:Avas Flowers Satisfaction Commitment, Cancellation, Returns, And Refunds PolicyIn the unlikely event you are unhappy with your product(s), please notify us within hours of delivery and you may return the arrangement for a refund, request an exchange of products, or receive store credit

ORDER#***: as shown within the Avas website for all users to view either before or after the placement of their on line order:My apologizes for the issues you have mentionedThis order was placed on line where the provisions/policy of Avas Flowers are shown and are listed below:Legally Binding Contract:The first thing you should know is that this Agreement constitutes a legally binding contract between you and Avas Flowers. Our official company name is Flower Tech Center, Inc., but we operate under the name Avas Flowers. Hereinafter, whenever we use the terms “Avas Flowers,” “We,” “Us,” or “Our,” please note that we are referring to Flower Tech Center, Incd/b/a Avas Flowers Holiday Floral DeliveryWe cannot guarantee delivery on a specific date or time for busy floral holidays like Mother's Day, Thanksgiving, Christmas, and Valentine's Day Most orders placed during Valentines Day have been placed under our FLEX DELIVERY policyThis policy states that we may deliver the arrangement before or after the requested delivery dateThis is mentioned in the invoice that is sent to your email address provided and on our website if you had not provided an email.Cancellations Nor refunds will be issued on orders placed during Valentines Day or Mothers Day holidays if the order was placed within days of the holiday and the order was delivered within days after the respective holidayThe florist confirmed delivery which make this ineligible for a refund

Complaint: ***
I am rejecting this response because: I am not interested in a store creditI will never shop at this store againthe bouquet I ordered was advertised as being worth $and I did not receive a $bouquetI believe this store engages in advertising practices and would like to receive an additional cash refund
Regards,*** ***

My apologizes for the issues mentionedAs described within the Avas website is the arrangement ordered:Our Rose and Carnation Mixed Bouquet @$contains warm, rich shades of red, pink, and purple creating a stunning visualThis beautiful arrangement will provide joy for a birthday,
anniversary, get well or just because with no indication of the type or the amount of flowers that are to be usedIt is filled by the florist to valueAs offered, $in store credits has been issued as shown:Account DetailsCurrent Reward Points @which are worth $and do not have an expiration date.Avas policy as shown within the Avas website:Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feelThe florist used this recipe to fill the arrangement as requested:A vase with red roses, pink carnations, pink matsumoto, asters, stems of purple stock and purple monte casino filled to valueWe regret that you were unhappy with the receipt of your orderAfter reviewing your beautiful photo, and reviewing the recipe of this particular arrangement all flowers are represented accordinglyTherefore, your order has been approved and meets the Product Description as well as our Substitution PoliciesI have attached a copy of both for your viewing.Substitution Policy:The flowers and Products shown online are representative of color scheme, look and feel, overall style, and value rather than a literal interpretation of the deliverySpecific containers and/or flowers will vary in some cases due to designer interpretation, availability, or need to meet our quality standardsWhile substitutions may be necessary, a great effort will be made to keep the same look and feel of the arrangement, using flowers and products of greater or equal value

ORDER# *** & ***, my apologizes for the issues you experienced with your flowersYour order was phoned in @10:on 8/for a delivery before 11:00AMOur florist confirms the delivery @11:30-11:45am and they do not require a signature but was accepted at that time by recipient
Granted, it was delivered minutes, but as shown within our website, for all users to view:
We will make every attempt to accommodate delivery requests, however we do not guarantee deliveries at specific timesBoth of the orders were delivered just shortly after 11amAnything that has to be expedited before noon, is an extra $Express charge, which you were not charged forIn the unlikely event you are unhappy with your flowers, we will offer to pick up and redeliver another arrangement if you notify us within days of receiving the flowers, or we will refund the service and handling fees. Since most of our products are perishable goods, we do not accept returns or cancellations and we typically do not issue refunds as there is a 50% restocking feeWe do not issue refunds for delivered productsThere were no quality issues from customer, the only issue was that they were delivered late, which our florist confirmed the actual time of deliveryrefunded - Amount: $vs Transaction ***

A refund of $has been applied to transaction id ***& The order has been refunded - Amount: $vs Transaction ***0 The following email was sent to ***:Afull refund in the amount of $has been issuedWe have issued this refund in fullIt may take your bank up to days to process thisrefund.We apologize for any inconvenience

Complaint: ***
I am rejecting this response because:This company is not even taking the time to read the messages I am sending to themThey keep sending me the same response to everything I send themI'm starting to think they have an automated responseThey obviously do not care about their customers
Regards,
** *** ***

ORDER#***we have attempted to resolve the customers issues based on the statement of the florist in regards to the attempted delivery and the Avas policies that are in place and are shown within this response too As shown, within the Avas policy and also shown below:In the event a delivery attempt was made but the recipient is unavailable, we will do our best to deliver the product to the customer when availableWe will make every attempt to accommodate delivery requests, however we do not guarantee deliveries at specific dates or specific timesWith reference to your request for a refund:If you are unsatisfied with the product(s) and you would like to receive a refund instead; we will need to be provided the opportunity to pick up the product(s) you are dissatisfied with prior to processing a refundIf you do not provide us the opportunity to pick up the product(s) we may be able to issue you a store credit for future use or a redelivery instead of a refundWe have tried to resolve these issues based on Avas policy and have done so in good faith