B And B Movers

Review: Yes hi my name is [redacted] and I have notice that conn's was charging for life insurance that I did not want and I asked who was providing the insurance they said they can't providing that information I wanted a total refund for the time I was charged for it they would not give. So I paid off the TV so I don't get charged for the insurance. they also said I signed for it but on the contract their were no signature on it were the insurance was but they said it was on the contract at headquarters. I think this is fraud to make people pay for something they did not want.Desired Settlement: I want a refund but also to check if they are making people pay for something they did not want in the first place.

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted] concerns regarding

account #[redacted] According to our

records, the account number provided by Mr. [redacted] is listed under another

name. We

believe in protecting the privacy of our customer’s and we take these

allegations seriously; therefore, we are unable to release any information to

Mr. [redacted] about this account at this time. Please include any editional information to assist us in

completing your inquiry and we will research Mr. [redacted] request.

Review: My credit report shows that there was account opened under my SSN for Conn's in Jan 2009 and closed with LATE PAYMENT in [redacted] I have never opened ANY ACCOUNT WITH Conn's, NOR bought anything from this place. I tried to reach them to resolve this since it has affected my credit score but the company is now making fun of my situation and do not resolve the problem and it is hurting my credit score. It was not on my report until 2012! I called them and they said it is removed and you are cleared. It showed up again in 2014, same account into on my credit report and now they are not doing anything. This is very serious situation for middle income family as mine and I would like BB to step in and help me resolve this. Thank you.Desired Settlement: I want them to fix this fraud "Secured Loan" and remove it completely from my credit report and fix my credit with all three major credit bureau. This is totally unacceptable that company reps making fun of my situation and never put their manager on line to discuss the matter and I have to suffer with mental stress and financial loss due to low credit score. Please help resolve this problem. Thank you.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted]’s

concerns regarding a Conn’s accounts.

Mrs. [redacted] stated her credit report shows there was a

Conn’s account opened using her social security number in [redacted]

Conn’s has many data and privacy measures in place when

credit accounts are established.

We take the privacy and protection of our customers’

information very seriously.

We look forward to working with Mrs. [redacted] to resolve

this matter.

Our Fraud department has mailed Mrs. [redacted] a Fraud packet

and will reach out to her to obtain any further information regarding the

accounts. If Mrs.

[redacted] has any further questions she can contact our Fraud department direction

at ###-###-####.

Review: My Wife and I purchased a bed (amongst other things) from Conn's in July of 2014. Since then, we had problems with the bed collapsing due to the legs not supporting the bed properly. In October, the legs of our bed collapsed in a way that left the slats in the frame of the bed very much bowed. We immediately called Conn's because we knew of our warranty deal and wanted to have this repaired as soon as possible. I spoke to someone and they couldn't get a repairman to come look at the problem until a month later, that made us very nervous. We begged for an earlier time due to the severity of the bowing causing a very bad dip in the frame of the bed, but we were told that they could not arrange an earlier time. So when the repairman comes out to look at the bed, he takes pictures of it and says "conn's sent you guys the wrong size legs for this bed, that's why they gave out. We need to order some legs that are the correct size". The repair man went on to say that the legs would take 4-6 weeks to come in, he also says, "I wish they would just let me make them and come back to fix it before anything else happens". I told him that I was very concerned about the slats bowing, we don't have a sufficient bed to sleep in and my wife and I did not feel ok about things taking so long to be repaired, he apologizes and says he wishes he could do something about it. He gets the parts ordered as we continue to wait for an operating bed for my pregnant wife and I to sleep in. On december 12th, the bottom frame of the bed broke off and collapsed on one side making it really impossible to sleep in the bed because the legs weren't the right size and couldn't properly support the bed(the one's that hadn't fallen off already), we immediately call and tell Conn's about the bed collapsing and they say we need to make another order and it will take another month at least before someone could come out and LOOK at the bed to see what happened to it and what needs to be done. This was and is extremely inconvenient for us as we have not been able to sleep in our bed for 3-4 months. We spoke with someone on 12/13 who was very apologetic and seemed concerned after my wife told our story and she says, I'm going to look into having you guys delivered a new bed frame because that's just not right, I will get back with you in a few days with an update on your case. We did not hear back from her, my wife has called them numerous times, at one time we had gone weeks without receiving a phone call or a phone call being returned unless it was to pay a bill with Conn's. On December 24, the repair man was to come out to repair the bed, he came and took pictures again, the legs had come in but he never heard from Conn's to go ahead and fix what was wrong with the bed and we could not get any information on our claim, so he told us he would try to talk to Conn's and expedite the process. We kept calling them to figure things out, whenever we were fortunate enough to get someone on the line, they were limited in what information/help/assistance they could provide and would nicely transfer my wife to their supervisor or manager where the phone would hang up before anyone came to it. This has happened to my wife a significant number of times(being hung up on by Conn's) in her effort to find out information on our bed being repaired, she's never gotten a chance to speak to a supervisor/manager. So in our many strenuous and stressful attempts to contact Conn's and get some answers and updates on our claim, my wife receives the news on 1/27 that our service order was cancelled on 1/10 because Conn's says it's our fault that the bed is broken. Mind you, when my wife found this information out, it was because Conn's called her about us making a payment, not because they were ever going to call and tell us that information. This is a total miscarriage of integrity and initiative by Conn's. There are no words that express how poorly Conn's has handled this situation. My wife is 6 months pregnant with severe back problems and Crohn's disease (Has had the flu, strep throat and bronchitis in the past month) and we don't have a bed to sleep in. Yet, it is somehow our fault that the bed we purchased from Conn's was sent to us with the wrong size legs? Which, to me, insinuates insensitivity, poor consideration, poor costumer service, breach of agreement and a lack of integrity as a company.Desired Settlement: Repair the bed or replace the bed with a new one like it as promised before. $600 for the stress, continual lack of communication/consideration and 3-4 months without a bed to sleep in. At the very least, repair or replace.

Business

Response:

Thank you for the opportunity to respond to [redacted] complaint. Our records show on 7/9/14, [redacted] purchased the [redacted] bedroom set which consisted of seven pieces (headboard, footboard, rails,

dresser, mirror and two night stands) all with a 1-year limited manufactures

warranty.

We show [redacted] contacted

our service department on 10/24/14 stating the bed rails were bending which is

causing the mattress to sink in. A service appointment was scheduled; during

the inspection the serviceman found parts were needed to complete repairs.

Before all parts were received, [redacted] contacted us again stating the bed

collapsed on one side and the frame broke. [redacted] was scheduled to complete

repairs on 12/24/14; however upon arrival the serviceman found the newly

reported damages was beyond repair and would need to order the side rail to

complete repairs.

Our records show on 2/03/15,

the manufacture approved an exchange on [redacted]’s bed rails which was

delivered on 2/10/15. Conn’s has agreed to issue a $100.00 credit to [redacted] account due to the service delay. We sincerely apologize for any

inconvenience Mr. and [redacted] experienced as a result of delay.

If we may be of further assistance, [redacted] may contact customer

service at [redacted]

Kind regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Sent: Monday, April 20, 2015 3:52 PM To: drteam Subject: Re: Complaint case-[redacted] Conn's has still displayed an array of poor customer service. Our bed is still in poor shape due to the lack of support. Conn's did not perceive to be this way in the beginning of our dealings with them. After making payment arrangements with Conn's in the month of January, we were told we did not have to make a payment to them until march because of the issues we were having with a bed. We started receiving calls to pay our bill shortly after that in the february and had to catch things back up in March. This issue is in an addition to the issues with our bed that still lingers to this day. The bigger issue is the fact that I responded to this thread initially and there's no receipt of me doing so. I understand that this is a somewhat different situation than the usual but I would love for it to be honored. I would like to just reopen the complaint to accept Conn's offer. Thanks.

Review: We brought a computer in for service and it was returned to us still broken we returned it when we realized it was still not working. I was told by the service manager he would pick it up the next day and call me with in 48 hours I never recived a phone call, and when I called about it again on Monday September 15th I was told I would recive notice to day September 17th about a exchange for a new computer again no call, and when I called as they instructed the department is not in and had left for the day.Desired Settlement: I would like them to live up to their guarantee and exchange the defective product with a new computer.

Business

Response:

Thank

you for the opportunity to respond to [redacted]’ complaint regarding a

purchase made under the name of [redacted]. Our records show on 11/22/13,

[redacted] purchased a [redacted] All-In-One computer from us with

a 37-month Repair Service Agreement. We show [redacted] elected to pick up

his computer from our [redacted], ** location; [redacted] signed acknowledging his

computer was received in good order.

We

received [redacted]’ complaint and found she had two completed service calls

regarding her computer.

· On 8/22/14, [redacted] contacted

us; stating the computer would turn off by itself and would not turn on.

Based on [redacted] problem description it was suggested he bring his computer

into service. On 8/24/14, service received

his computer; the technician inspected the computer and found the hard drive

needed to be replaced; the technician ordered the replacement hard drive on 8/30/14. The hard

drive became available on 9/02/14 and installed on that

same day; the technician tested the unit and tested ok.

· On 9/09/14, [redacted] contacted

us; stating the computer would not turn on. [redacted]’ computer was

received by service on 9/16/14. The

technician powered on the computer and no problems were found; the technician

was unable to duplicate the alleged issues [redacted] reported.

At

this time [redacted]’ computer does not qualify for an exchange. Based on

the last service call completed the computer powered on and was working

properly no defects were detected.

If

we may be of further assistance, [redacted] may contact us at [redacted].

Kind

regards,

Review: I have been a loyal customer of Conn’s for * years however, as of today...no more. We paid a lot of money for just a mattress...no box springs since I bought the new platform bed. A couple of days after they delivered it, we were feeling the coils in our backs. After speaking with the [redacted] said that they have a no exchange policy unless it is a manufacturer's defect. Well they sent a "tech" out to inspect the mattress. He tested the mattress by using a bulldog clip, a string and his keys. He attached one end of the string to the bulldog clip (that was broken, so we provided him with a piece to fix it) and clipped it to the bed. He ran the string across the bed and attached the other end to his keys. He then ran a plastic thing under the rope. He said this was to measure depression in the mattress. That had nothing to do with the coils. We showed him where we felt the coils and he pushed his fist (because he was not allowed to lay or sit on it) down into the mattress and said that he felt a hard spot. He also took pictures after we gave him 2 AA batteries since his were dead. He determined that it was not a manufacturer defect and could not be exchanged as it was a comfort issue. That did not settle very well with me so I contacted their corporate office. They did some research and said that we needed to sleep on it for 30 days and then we could exchange it up to 90 days. That was Monday **/18. We went to the store where the [redacted] still refused to do the exchange for a more expensive one I might add. He spoke with the corporate office who then contacted me and said that I could not exchange it (after they said I could) and would need another tech to come out. Well that didn't go over well either...so we scheduled another "tech" to come out today. He was supposed to be here between 1 and 5. I received a call at 3:45 advising that his car broke down and he wasn't going to be able to keep the appointment. Again, not settling very well. I called again and spoke with [redacted] who advised me that they didn't have another "tech" that could come out today but they could reschedule for Monday. Unfortunately, I cannot miss work on Monday so I declined stating that I would schedule time for them to come pick it up. I have never experienced such poor customer service both from Conn’s and [redacted] who apparently does not stand behind their products.Desired Settlement: At this point an exchange is no longer an option as I cannot continue to sleep on a defective mattress so I purchased one elsewhere. I want the mattress picked up and the purchase price and all taxes, interest and any other charges removed from my account. They should also reimburse me for the time I missed worked and my cell phone bill for all the calls I had to make. I have had to make repeated phone calls to corporate office, the store and customer service.

Business

Response:

Thank you for the opportunity to respond to [redacted]

complaint. Our records show on **/12/14, [redacted] purchased a [redacted] mattress with a 48-month FurnitureGard Plan. [redacted] signed her

invoice and delivery ticket acknowledging she received a copy of Conn’s Return

and Exchange Policy and she her mattress in good order on **/18/14.

We received [redacted] complaint and found she contacted our service

department on two separate occasions regarding her mattress.

Review: We bought couch from them 2 weeks ago and the seam is already coming undone called the store and was told very rudely by the GM [redacted] that cause we didn't buy the service warranty I would have to call the manufacture. After 3 days of calling the manufacture they said I had to go back to the store. I called the Conn's help desk and he was able to point me in the right direction.

The GM had no business being in his postion ZERO CS skills and we will never be back to Conn's!Desired Settlement: I want my brand new couch fixed!

Business

Response:

Thank you

for the opportunity to respond to [redacted]’s complaint. Our records show on

[redacted] purchased the [redacted] furniture set which consist

of four pieces (sofa, left/right recliner and console) with a 1-year limited

manufacturer’s warranty and received delivery on [redacted]. Our records show [redacted] is scheduled to have a serviceman assess her sofa on [redacted]. We

appreciate [redacted] for bringing this matter to our attention and we will

address this issue with all parties involved to ensure quality customer

service. We sincerely apologize for any inconvenience [redacted] experienced

during this process.

If

we may be of further assistance, [redacted] may contact us at [redacted].

Kind

regards,

Review: Purchased dryer in October 2013 with 6 month cash option.I paid off the contract amount quoted to me prior to the 6 months.They are charging me extra

Problem Date: 07/03/2014

Purchase Date: 10/01/2013

Model Number: [redacted] Electric Dryer

Sales Rep: [redacted], Mar

Payment Amount 465.00

6 months same as cash.

paid off on 03/28/2014

6 month ended 04/01/2014

Conss is trying to charge me additional fews for insurance that I declined, due to the fact that I have Homeonwer insurance to cover the dryer. I have faxed this information to Conns and they continue to try and charge me 76.00 for a 12.90 insurance fee. I have been contacting conns since April multiple times, I have been given the run around about who can fix the issue. Now they will no longer speak with me about removing the insurance charges.Desired Settlement: I would like the removal of the insurance charges that I do not need, since I have coverage through my Homeowners insurance. Which they are aware of.

Business

Response:

Thank you for

the opportunity to respond to Mrs. [redacted] concerns regarding account

#[redacted] Mrs. [redacted] stated she was

not aware there was insurance coverage on her merchandise and she would like the

insurance removed and the account to be closed.

According to

our records, Mrs. [redacted] signed an 18-month retail installment contract on

October

1, 2013. That

contract also included a 6-month no interest financing promotion. . In addition to signing

the contract, Mrs. [redacted] also signed the General Information page agreeing to

the property insurance on the contract.

Due to this being a secured retail installment contract, the merchandise

must be insured with property insurance, either purchased through Conn's, or

provided by the customer under their own homeowner's or renter's policy, until

the contract is paid in full. In the

event the customer has an alternative insurance policy, they are able to send

that policy in to our insurance department to receive full credit as long as the

declaration page shows coverage from the date of purchase to the present

date.

Mrs. [redacted] called on

May 17,

2014 and was informed at that time that she would need to

fax in a copy of her homeowner’s insurance declaration page in order to cancel

the insurance. The insurance was

canceled and $45.56 was credited to Mrs. [redacted]’s account on June 27,

2014, once we received the proof of insurance. This credit includes the $38.61 for the

insurance and $6.95 for finance charges.

As of July 4,

2014 we have processed a goodwill cash-option reinstatement

and the account will close. Please allow

10-14 business days for the process to be completed and the account to be

closed.

Mrs. [redacted] will receive a

close out letter within 30 business days to retain for her records.

Review: Received an email advertisement for a 65" Samsung + Samsung 3D Bluray for $399.00. Went to store to purchase and they tell me that was incorrect and they could not do anything and I would have to contact their Corporate Office. I called twice and Customer Service Reps telling me no Manager there Available. Then after a while a call back and lord and behold a Manager comes on and they refuse to honor this that they will send a corrective email and they have 24 hours to send that. They are not responsible for any errors sent out. Very dissatisfied!Desired Settlement: I feel this should be honored with the lack of Customer Service from the Store to the Corporate Office.

Business

Response:

Thank you for the opportunity to

respond to Mrs. [redacted] complaint. On

6/19/14, there was a newsletter email that was sent out for a 65" Samsung TV with Free Blu-Ray Player. The

price of the television was incorrect. A

retraction letter was emailed the same day informing our customers of the

incorrect pricing on the 65” Samsung television. As stated on the newsletters “Conn’s cannot

be help liable for any typographical or pictorial errors. Any such errors are subject to correction

with a retraction. We are unable to honor

the price of $399.99; however we are able to offer Mrs. [redacted] a $100 gift

card to use towards any purchase at Conn’s.

We sincerely apologize for any confusion or

inconvenience this may have caused. If we may be of further

assistance, Mrs. [redacted]’s may contact Customer Service at [redacted]

Kind regards,

Customer Relations

Review: I bought a living room set 2 months ago, the sofa is caving in when you sit on it,they will not replace, 3rd party came out twice still I am not happy

i've called conn's several times about my sofa, they send out 3rd party to fix ,still not fixed they will not replace it my love seat is not doing that so that tells me I have a defected sofa, i've called them and they just don't seam to care.I bought this [redacted]i spent 3810.31 I feel they do not care they put stuffing in my sofa still I sink, I went to the store and the man I bought it from emailed the manager, the manager never called me that has been over a week ago,when you call customer service they have a bad attitude.Desired Settlement: I just want a new sofa

Business

Response:

Review: On April 7, I purchased a Washer and Dryer from Conns Clearance Center for $800 each. Before making the purchase, I visually inspected the items to ensure there were no issues, and I also inquired about the return policy. Based on the associates recommendation, I also purchased the service warranty and set up delivery.The washer and dryer were delivered on April 14. The washer and dryer were wrapped in plastic when they arrived and I had them stored instead of installed because they were for a new home purchase. One week later on approximately April 21, I unwrapped them in my eagerness to see my new washer and dryer. That is when my dad noticed at a piece was broken in the back and the door of the washer was cracked. I called Conns to set up a repair. When the repair man arrived, he stated that parts needed to be arrived, so we waited. I called to follow up and each time I was told the product was on order, so I waited patiently.Then during the first week of June, I received a call that the washer couldnt be repaired and that I could get an exchange. I was instructed to go to the nearest Conns to handle the transaction. No additional information was given. When I arrived at the Conns at [redacted], I was told that Conns wouldnt do an even exchange, and that I would have to pay the difference. I declined this because I didnt think it was fair that I was delivered a broken product and I was now told I needed to pay extra for a newer model.On June 6, I called customer service and spoke to [redacted], and I asked for a refund. I asked for an even exchange or to purchase the newer model at cost, when Conns declined, after more than an hour on the phone, I asked for a refund for the washer, the service warranty and for them to come and pick up the washer. I also asked to speak with a customer service manager, and after waiting for 20 minutes for [redacted], I was told she was in a meeting, and would call me back. That never happened.In the meantime, since I really just want a working washer, I called to GE to inquire if it could be fixed. Since the washer was still under warranty, they sent service repair on June 18. The repairman stated that in addition to the piece broken in the back and the door being cracked, that there was a drum broken. He stated it wouldn't be worth fixing and that its obvious someone dropped it.I called Conns again on June 18 to follow up on the refund, and I was told, more information was needed, and thats why the refund hadn't happen. The customer service rep and the service center rep attempted to help me, but I again reiterated that if I had to buy a new washer, I wanted a refund from Conns so I could make my purchase from another company.To date, I have not received any kind of refund and the broken washer is still at my home. Whenever I call Conns, they give me the run around and no one seems to take the time to review the account t and help me. Their response is, let me transfer you to service repair.Desired Settlement: Im beyond frustrated with Conns and I simply want a refund on the washer and service warranty for an item that was delivered to me broken. This is in total of $950.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] complaint. Our records show on 4/05/14, Mrs. [redacted] purchased a GE washer and dryer with a 24-month Repair Service Agreement and delivery totaling $1,991.77. Our records show Mrs. [redacted] was scheduled for delivery and received her items on 4/07/14 in good order. Our records show Mrs. [redacted] contacted us on 4/14/14, regarding her washer; stating the unit hot and cold water connections are broken and the door is not latching properly. A service call was set-up; during the inspection the technician found multiple parts were needed to be ordered. After reviewing Mrs. [redacted]’ service history we found there was a delay getting all parts needed to complete the repair. Mrs. [redacted]’ information was reviewed for an exchange and approved on6/04/14, to reselect a new washer at the original amount paid which was $750.00. Mrs. [redacted] went into her local Conn’s store on 6/06/14 to re-select and chose a more expensive model and was informed she would be responsible to pay the difference. Mrs. [redacted] decided not to complete her exchange. We contacted Mrs. [redacted] on 6/26/14, to address her concerns; during the conversation Mrs. [redacted] explained her dissatisfaction and stated she wanted to return her washer and receive a full credit. Conn’s has agreed to honor Mrs. [redacted]’ request and issue a full credit for the washer and warranty charge. Mrs. [redacted] may contact her local Conn’s store to complete transaction.

If we may be of further assistance, Mrs. [redacted] may contact Customer Service at [redacted].

Kind regards,

Review: We have issue with bed. The slats broke on the bed. They came out on March 11th 2014. Said they fixed bed but they didn't. Thats what customer service representative keeps telling. My bed is still on the floor. Am still paying for this me and my husband. They want us to keep calling service center. All I want is a metal frame bed brought out to us. Because the bed is all wood. Please help in this matter.Desired Settlement: Just want a new bed shouldn't have to keep calling.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] complaint. Our records show on

8/25/13, Mr. [redacted] purchased a Crown Mark Paloma King bedroom with a limited

1-year manufacturer’s warranty. On 2/10/14, Mr. [redacted] contacted us stating the

slats bolted to the unit are broken. A

service call was scheduled for 3/11/14; upon inspection the technician found

the left side of the bed rail was detached and reinstalled the bed rail back on

to the footboard successfully. At this time, Mr. [redacted] does not meet the

qualifications for an exchange on the bed rails due to service was successfully

completed on the unit. If Mr. [redacted] is in need of service, he may contact the

Service Department at 1-855-266-6349 to schedule a service call to have his

unit inspected.

If we may

be of further assistance, Mrs. [redacted] may

contact Customer Service at 1-877-358-1252.

Kind regards,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

At this time we are getting ready to take legal actions against them. Because they keep giving us the run around. Now they are saying no one was schedule to come out here on March 11 2014. I just got off the phone with them. They connected me to two different departments. We will never do business with them again. Because all he did hook the frame back up and left the mattress on the floor.

Business

Response:

Mrs. [redacted] has been contacted

regarding her concerns. Upon further

research we found the serviceman was unable to inspect the broken slats because

there were no slats present to inspect. Although

the manufactures warranty does not cover the slats Conn’s has agreed to honor Mrs.

[redacted]’s request for a metal frame as a gesture of goodwill. Mrs. [redacted] has been advised that the frame

may not fit her headboard and footboard, however can be use independently. Delivery is scheduled for 4/1/14.

If I may be of

further assistance, Mrs. [redacted] may contact me directly at 1-800-280-1514 ext 3277.

Kind regards,

Customer Relations

Review: I RECENTLY PURCHASED A ELECTRIC DRYER AND SOUND BAR FROM CONNS ON [redacted]. I FINANCED THE PURCHASE UNDER THE IMPRESSION IT WOULD BE 0% INTEREST RATE FOR 12 MONTHS BUT ONE I RECIEVED THE BILL IN THE MAIL IT BECAME 12% INTEREST RATE. I CALLED THE TO RESOLOVE THE ISSUE BUT HAVE YET TO GET THE OURIGINAL MANAGER OR SALES PERSON TO GET A RESOLOUTION. I WAS NOT ONLY MISS INFORMED I COULD OF WENT ELSEWHERE AND GOT 0% INSTEAD OF DEALING WITH CONNS AND THERE MISREPESENTATION OF FINANCING Desired Settlement: DesiredSettlementID: Other (requires explanation)

A 0% INTEREST RATE WHICH I WAS INITIALLY OFFERED

Business

Response:

Thank you for the opportunity to respond to [redacted]’s concerns regarding an account.

According to our records, [redacted] purchased several items creating invoice #[redacted]. The items on this invoice were financed through [redacted]. We have attached a copy of the invoice as well as an authorization page signed by [redacted] accepting the terms of the financing.

If [redacted] has any additional concerns regarding the account, she will need to contact [redacted] at [redacted].

Thank you,

Review: Purchased a table and 6 chairs on */30/14. I currently only have a table and * chairs. They have repeatedly delivered the same broken chairs over and over. I have several pictures of the same chairs they keep bringing. I refused the chairs on ten separate deliveries! I have waited at home for three hour window delivery time. I have called the store and spoke with [redacted] and [redacted] several times to resolve this. I have dates recorded of deliveries and how I have tried to get my merchandise. My [redacted] requested a [redacted] number and are not given and info. I went to the store on [redacted] 1,2014 as requested by [redacted] and [redacted] at the store. They said they will take apart chairs and make one that is not damaged. Once at the store we met [redacted] and the chairs do not come apart. We requested the two chairs we paid for months ago and the refund that we had been promised of delivery fee and two chairs. **-10-14 heard nothingDesired Settlement: I want two undamaged chairs I paid for, a refund on the delivery fee and two chairs that I was promised. I have sat at home for over 30 hours waiting for deliveries. I have taken a Sat and drove to the store as I was instructed to be told that I will again not have my chairs. That was a waste of my time and gas

Business

Response:

Thank you for the opportunity to respond to [redacted] complaint.

Our records show on */30/14, [redacted] purchased a [redacted] dining set which consist of seven pieces (table and six chairs) with a 1-year

limited manufacturer’s warranty and was scheduled to receive delivery on */1/14.

We received [redacted] complaint and found on */1/14; she received

the table and four chair however; two of the chairs were damaged during

delivery. Conn’s delivery team attempted to re-delivery two new chairs to [redacted] however; the chairs were damaged upon delivery. Our records show we no

longer have the chairs [redacted] originally purchased in her area for

immediate delivery therefore; we have placed an order for two new chairs to be

delivered. Once we received the chairs [redacted] will be contacted to

schedule delivery.

Conn’s has agreed to honor [redacted] request to concession

$400.00 and refund her delivery charge due to the delay. Please allow 7-10

business days to receive. We sincerely apologize for any inconvenience [redacted] experienced as a result of delivery.

If we may be of further assistance, [redacted] may contact us at

###-###-####.

Sincerely,

Review: I purchased a Samsung refrigerators with Conn's on 07/27/2013. At the time of purchase I was advised that the item qualified for a 12 month no interest plan. I call about 3 weeks ago to pay the balance off on the 12 month plan and was advised that my contract was not set up that way.I spoke with store manager [redacted],he advised that he wasn't sure why the system didn't reflect but the item did qualify for that option.Was ready to pay the item off,I replied yes,he stated he would need to e-mail the finance department,I believe, to make he correction and to call back within a week or so.Two weeks went by,no reply.I contacted him again,he advised e-mail had been sent and that they were waiting on one other person to sign off.I gave it another week,called back,and he advised that [redacted] with corporate,was dealing with my contract and provided the corporate number to call her,which I did. When called,she was not available,talk to another person about the issue she noted the account and said that someone would be contacting me by phone or mail and neither has happened. [redacted] in customer service,noted my account advising that I am requesting someone to please give me a call to let me know what was going on and how much longer this would take and I have still heard from no one.That was on 3/6/14. I have paid more than the monthly payment amount and has never been late on a payment.

Product_Or_Service: Samsung SXS Refrigerator(black)

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

That my account be adjusted to the amount of the 12 month option which was offered at the time of purchase so that I can resolve this issue before the interest is applied. Conn's pride it's company on providing 100% customer satisfaction and service yet here I am having to involve thisservice to try and get what was promised to me.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] complaint. Our records show on

7/27/13, Mrs. [redacted] purchased a Samsung refrigerator with a 48-month Repair

Service Agreement Plan on a Conn’s installment account. After further review

and research, we have verified that Mrs. [redacted] credit application was approved

for a 12-month cash option account as well as the product purchased was a

qualifying item therefore; Conn’s has agreed to honor Mrs. [redacted] request to

adjust her account to reflect a 12-month cash option account. We attempted to

contact Mrs. [redacted] on 3/28/14 to discuss her complaint, but we were unsuccessful

in our attempt. We value Mrs. [redacted] as a customer and appreciate her for bringing

this issue to our attention.

If we may

be of further assistance, Mrs. [redacted] may

contact Customer Service at 1-877-358-1252

Kind regards,

Customer Relations

Review: On [redacted]/14 I called Conn's. I wanted to speak with a [redacted] about refinancing or lowering my payments. I have been a customer of Conn's since [redacted]2009. I have an excisting account with Conn's and my monthly payments are 390.61 until the accout is paid off. When I spoke to the first [redacted] I informed her that I would like to have my monthly payments to be lowered l. The first [redacted] stated to me that Conn's policy states that my account has to be 30 days delequent in order for me to qualify for a refinance. The [redacted] also stated that since I just made a payment on [redacted]14 my account was currenct and I did not meet the guidelines of their policy at this time for a refinance. I told the [redacted] that didn't make sense to me. I requested to speak with a [redacted]. When I spoke to the [redacted] I asked the [redacted] why an account has to be 30 days delequent in order to qualify for a refinance. The [redacted] informed me that my account was refinanced when I opened the existing account that I have now. I asked her how is that possible when the payments on the very first account I opened with Conn's were less than what I am paying now. I also stated to her that Conn's reports my payments to the [redacted] so why would I want to be 30 days delinquent on my account which would cause my account to be placed in "negative status" on my credit report. I informed the [redacted] that I wanted to file a compliant in regards to thier policy about refinancing an account. The [redacted] said [redacted] understood and placed me on hold for a while. After being on hold for more than 10 minutes I hung up. I called Conn's back and another [redacted] informed me that I would need to speak with someone in the collections department about the refinance. I was transfered to the collections department and I spoke with another [redacted]. I asked her if an account has to be 30 days delinquent in order to qualify for a refinance on the account to lower the payments. The [redacted] stated to me that information was not correct. The [redacted] also stated to me that I do qualify for a refinance and in order to get the payments lowered on the account I would need to first pay 110.00 to get it started. I asked her why I need to pay 110.00 and [redacted] stated to me that since I don't have homeowner's insurance on the account that is the reason why I have to pay 110.00. I told the [redacted] that did not make any sense to me. [redacted] stated to me that if I am not able to pay the 110.00 that I would need to pay 760.00 before I be approved for the refinance. I asked the [redacted] what her first and last name is. [redacted] only provided me her first name. [redacted] stated her first name is [redacted]. I am very angry because I feel I have been a loyal customer to Conn's and I also feel that I have been provided incorrect and false information in regards to a refinance to lower my payments. The information that was provided to me about the refinance realistically does not make sense to me at all.Desired Settlement: I want my payments to be lowered. I feel that Conn's can make an exception on my behalf because I have been a loyal customer. I could have done business with another rental/applicance company in [redacted] but I choice to do business with Conn's instead.

Business

Response:

Thank you for

the opportunity to respond to [redacted] concerns regarding account

#[redacted] stated [redacted] would

like to have her account refinanced so [redacted] can lower her monthly payment.

Unfortunately

[redacted]’s account does not qualify for any of our refinancing options at this

time.

The next

payment in the amount of $390.61 is due on [redacted] 9, 2014.

As of [redacted]

8, 2014 the payoff balance on the account is $2214.68. Please note, the payoff balance updates

daily. If [redacted] would like to pay the

account balance in full, we ask that [redacted] call the day [redacted] plans to submit the

payment for an up-to-date payoff quote.

We value [redacted] as a customer and appreciate her bringing this matter to our attention.Thank you,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Conn's did not specify the reason why I did not qualify for a refinance even though I was told by their [redacted] that I do qualify. As of now what I'm going to do is pay off the entire remaing balance on the account in [redacted] 2015 to close it out. I will not do business with Conn's ever again. This issue will not be resolved because I'm getting different respondes from different people within the Conn's. company. This issue will be an "unresolved issue" between me and Conn's. I have stated my issue and have nothing else to say.

Review: I am very very very very VERY disappointed with Conn's Cash option (no interest for 12 months) and Conn's cheated me out with high interest after passing 11 MONTHS.

I have been a loyal customer for few years. I bought a refrigerator... paid it off before 12 months was up... then I bought a king bed with box springs... they refused to cover my broken box spring (I had warranty for it) cuz they said it was damaged by me? WHAT? How can I damage it? I said forget it. I have been paying it off double payment to avoid interest and I thought this month was the last month to pay off my bed payment... it turned out they said my contract ended last month. I was cheated out of it! I Started paying first month in [redacted]... they said I bought it in [redacted]... ok fine but the cash option with no interest started [redacted] when I made my first payment... they said the no interest expires [redacted]... why did I start paying in [redacted].. they said they count the date of the day I bought the bed for no interest. I think that is a joke! I will NEVER buy a product from Conn's again. I feel like they don't count [redacted] as the first month payment which they should have.

I am deaf. I was confused with the no interest contract. I swear I thought it was [redacted] to pay off the amount of money before the interest added. I have been a loyal customer for few years and have always been on time.

I have filed an appeal with Conn's and they denied it... I filed another appeal and is waiting for their response.Desired Settlement: I want to replace the box spring that I had requested to have switched.

I want the payoff to be reduced before it was increased. I know I had less than $[redacted] to pay it off before the interest was added.

Business

Response:

Thank you for

the opportunity to respond to [redacted]’ concerns regarding account #[redacted] stated he thought his cash-option

expired in [redacted] and not in [redacted].

He would like his cash-option reinstated.

According to

our records, [redacted] signed a 30-month retail installment contract on [redacted]. That contract included a

12-month no-interest financing promotion.

[redacted] also signed a Cash-option agreement which outlines the terms

of the no-interest promotion.

A letter was

also mailed to the address on file for [redacted] on [redacted] reminding him

that his Cash-option would expire on [redacted] 12, [redacted] if the balance on the

account was not paid in full.

We are unable

to reinstate the no-interest financing promotion because the invoice balance

was not paid in full before the expiration date.

The payoff

balance as of [redacted] is $[redacted].

Please note the payoff balance is updated daily. If [redacted] would like to pay the

outstanding balance in full, we ask that he call the day he plans to submit the

payment for an up-to-date payoff quote.

Review: Conn's has is charging me for a fraudulent insurance policy, that I neither signed off on or agreed to. They had to redraw my contract 3 separate times for the same items. They still screwed it up.

I have a cash option, and every time I call in they are trying to charge me interest.

I've been told twice I paid this contract in full and yet they provide no account summary or line by line break down of charges and are coming after me now for $722.36.

Their office stated that it is company policy to always implement an insurance policy on purchases.

That'd be fine is the consumer was aware of it at the time of purchase.

I want my account closed and showing paid in full. I want a line by line breakdown of the charges.

I've had to call 35 different times on this. Enough is enough.Desired Settlement: I want my account to be closed out and show "paid in full", as I have I already paid for this merchandise, submitted everything y'all have asked and never signed off on an insurance policy.

Business

Response:

Thank you for

the opportunity to respond to [redacted] concerns regarding account

#[redacted] stated she

should have had a cash-option promotion on her account.

According to

our records, [redacted] signed a 32-month retail installment contract on

October 1, 2013. There was supposed to

be a 12-month no-interest financing promotion on the account. We submitted a manual cash-option to correct

[redacted] contract.

was made aware that when a cash option promotion is calculated manually, She

would need to call in for the manually calculated payoff before the cash-option

ends on October 7, 2014.

[redacted] is

also stating her account should be paid in full. [redacted] paid a total of $2900.00 and her

cash option amount is for $3093.21. This

leaves an outstanding balance of $193.21 that will need to be paid before the

cash option expires on October 7, 2014.

stated she was not aware she had insurance on the account. We have attached a copy of [redacted] signed contract showing that she signed and accepted the insurance as well as

the General Information Page explaining the terms of the insurance.

Business

Response:

Thank you again for the opportunity to respond to [redacted] concerns regarding her account.

[redacted] will need to fax in a copy of her renters insurance

policy in order or that to be canceled.

[redacted] will also need to submit in writing that she would like the

credit life, credit disability and involuntary unemployment insurance

canceled.

The 12-month cash option on the account will have to be manually

calculated. Please have [redacted] call

for the manually calculated payoff before the cash-option ends on October 7,

2014.

[redacted] may fax her insurance information and cancelation

requests to our insurance department at [redacted]. Please notate the account number on the fax

to expedite the process.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me, as long as conn's holds up their end and marks my account paid on full upon receipt of $193 and change as well as an additional copy of my insurance policy.

Review: Conns refused to honor the warranty I purchased at additional cost for my samsung refrigerator.

Conns refuses to address an issue with my 5 month old Samsung refrigerator. They have repeatedly denied my request for service despite multiple escalations. Being told to repair the issue myself after paying to prevent just that occurrence.Desired Settlement: I would like the service I have paid for.

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted] complaint. Our records show on 11/15/13,

Mr. [redacted] purchased a Samsung French door refrigerator with a 48-month Repair

Service Agreement Plan which was delivered and received in good condition on

11/16/13. On 2/18/14, Mr. [redacted] contacted us stating the door on the

refrigerator was too low and the drawers were catching on the unit. Mr. [redacted]

was educated that the reported issue was not a service repair issue but was cosmetic

which is not covered by the manufacturer’s warranty or the Repair Service

Agreement Plan that was purchased; therefore the service order was cancelled.

Mr. [redacted] was instructed to follow steps in the owner’s manual to make

appropriate adjustments for the door. Mrs. [redacted] contacted us again on 5/8/14

and 5/22/14 stating the door is not closing properly and there is a gap in

between the doors. Mr. [redacted] was reminded that cosmetic issues are not

covered and will need to make adjustments accordingly; both service orders were

cancelled. We contacted Mr. [redacted] on 6/6/14 to discuss his concerns and

determine if any adjustments has been made. During conversation, Mr. [redacted]

stated he did not attempt to make any adjustments because this issue should be

covered under the extended warranty that was purchased. At this time, we are

unable to honor Mr. [redacted] request for service due to the reported issue is

not a service repair issue that hinders the functionality of the unit. Mr.

[redacted] will need to make the necessary adjustments to the refrigerator.

If

we may be of further assistance, Mrs.

[redacted] may

contact Customer Service at 1-877-358-1252.

Kind regards,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

This is not a "cosmetic issue" it significantly impairs the functionality of the appliance. I have attempted to correct this issue myself and I am unable to do so.

Regards,

Business

Response:

After further review of Mr. [redacted] complaint,

Conn’s has agreed to set-up a service call to have a Conn’s technician go out

and assess the refrigerator. On 6/19/14, we contacted Mr. [redacted] to notify him

that a service technician will contact him to schedule the first available

service appointment. Mr. [redacted] was reminded that the reported issue must to

be service related and not a cosmetic issue in order for repairs to be complete

as listed under the Terms and Condition of the Repair Service Agreement Plan

that was purchased.

If

we may be of further assistance, Mr. [redacted] may

contact Customer Service at 1-877-358-1252.

Kind regards,

Review: I AM FILING A COMPLAINT AGAINST CONN'S FOR BAD CUSTOMER SERVICE,AND FOR A REFRIGERATOR THAT HAS NEEDED TO BE REPAIR SEVERAL TIMES,IT WAS FIRST ON 5-30-14 DIDN'T GET RESOLVED UNTIL THE END OF JUNE.A PART WAS ORDERED FOR NOT COOLING AND IT WAS REPLACED WITH A WRONG PART,SO THEY ORDER FROM SAMSUNG WHICH TOOK OVER 1 WEEK FOR ORDER TO BE RECEIVE.THEN WHEN THEY DID REPLACED IT MY FRIDGE FROZE ALL MY FOOD.HAD TO SEND AGAIN A TECHNICIAN TO LOOK AT IT AND ORDER ANOTHER PART SO IT COULD WORK.I AM IN NEED OF A REPLACEMENT THAT IS WHY I PURCHASE A WARRANTY.WHEN I CALL TO OPEN A TICKET I GET HUNG UP ON OR BLIND TRANSFER TO DIFFERENT DEPARTMENTS JUST TO FILE A TICKET FOR SERVICE REPAIR.I AM REALLY NOT GETTING NOTHING RESOLVED PLEASE HELPDesired Settlement: I NEED A NEW REFRIGERATOR

Business

Response:

Thank you for the opportunity to respond to Mrs.

[redacted]’s complaint. Our records show on

4/26/12, Mrs. [redacted] purchased a Samsung refrigerator with a 48-month Repair

Service Agreement Plan. After further research, we found Mrs. [redacted] had

three completed service calls; the last call was placed on 8/22/14 stating the

refrigerator was not cooling. A service call was scheduled for 8/25/14; upon

inspection the technician was able to replace the dispenser cover assembly on

site and the unit tested ok. At this time we are unable to honor Mrs.

[redacted]’s request for an exchange due the repairs has been completed. If Mrs.

[redacted] continues to experience problems with her refrigerator she may

contact the Service Department at ###-###-#### to have technician re-evaluate

her service needs.

If

we may be of further assistance, Mrs.

[redacted] may

contact Customer Service at ###-###-####

Kind regards,

This was by far the best moving company I've ever dealt with. They showed up on time, actually a few minutes early,and got right to work. They worked so efficiently I couldn't believe it. They had my house emptied in an hour! When we got to the new house they had everything in place and put together in record time. They worked well with each other, they had a great system going. They even offered to let us plug stuff in before they moved the furniture back where we might not get access to the plug. No ruined or broken furniture, of which mine had glass pieces. I was superbly impressed and have not one negative thing to say.