B And B Movers

Review: My washer was a lemon from the start and almost every part of the washer has been replaced, excluding the water pump. The water doesn't completely pump out of the washer and the remaining water, approximately 1/* gallon, stays in the washer and sours. Whenever we wash our clothes, they smell so mildewed that the clothes have to be taken to a laundry mat in order to **t the smell out. The service tech that was here last on this issue (that's been an issue from the beginning) stated that he didn't know how to fix the washer to **t the water out of the washer. In order to **t the water out, we have had to drain the water from the bottom of the drain which would have to be done after each wash. This is very inconvenient and we shouldn't have to do that. I paid for the washer in good faith believing that I was purchasing the right product according to the salesman and Conn's has not in good faith taken care of the washer's problems. The washer should have been replaced from the start. Conn's has refused to service the washer any farther to honor the extended warranty we have on it. The insurance personnel has told us that Conn's has the say over the warranty being serviced or not.

We also purchased a tall table with four stools and the service tech has been out here twice over dama**s to the stools which are under extended warranty. The color and finish has completely come off of one stool and there are many nicks with no stain or color which apparently were there from the beginning. When my [redacted] talked to the insurance about the fixing of the stools, she was told that Conn's has refused to fix the stools claiming that the stools were chewed on by dogs which is totally incorrect and how they got that information is beyond me. I purchased the accidental insurance which was extra on the stools to cover such accidents of dama** to the chairs. No dog chewed off any vanish or stain on the stools which would be impossible. The stools have never been abused and if any dama** is done to the stools then it was purely accidental and not intentional. I don't believe anyone I know would come in and put a nick in our stools or anything else on purpose. The stools have not been abused by myself or my [redacted] or anyone who has graced our home. Conn's takes our money and never honors the warranty that they push to sell us.

One time before when we purchased a surround system, Conn's added a covera** for anything that might happen to it when in our house such as a fire. We have home owners insurance on our house and we were never ask this but they did ask us on the application if we owned our house which was yes. I was never told that this was an attempt to put double covera** on the purchase and when my [redacted] looked at the agreement she ask me why they put that kind of covera** on the it as we had that kind of covera**. We showed Conn's the policy and had the insurance removed and we were suppose to be reimbursed but we never received the money that we paid for that covera**. I believe that was suppose to be 83.00.

I have spent thousands of dollars at Conn's and have been **tting the worse of appliance support ever. I will never do business with Conn's again in the future as they do not stand behind the products that they sell. Also, I have written to Conn's to cancel a warranty with request for the remaining covera** reimbursed to me for a box springs and mattress I just purchased from them.Desired Settlement: I want my washer fixed so that we can wash with it without the smell. I want the stools fixed or replaced.

Business

Response:

Thank you for the opportunity to respond to [redacted]s complaint.

We received [redacted]s complaint and found on */30/**; he purchased a [redacted]

washer with a *4-month Repair Service Agreement Plan and received delivery in

good order on */05/**. Our records show [redacted]s Repair Service Agreement

Plan with Conn’s expired on */05/1* however; he extended covera** on his washer

with [redacted].

Prior to [redacted]s first service call received on */*0/14; we

have no indications of any issues he experienced with his washer since the unit

was delivered. On [redacted]0/14; a representative from [redacted] contacted our service

department on behalf of [redacted]tating the washer makes a knocking sound at

the end of the rinse and spin cycle, the unit would not drain and the clothes

have a sour smell. A service appointment was scheduled on */*4/14; upon

inspection the technician checked the washer through each cycle and no problems

were found. On **30/14, another [redacted] representative contacted our service

department on behalf of [redacted] regarding his washer stating the unit was not

spinning. A service appointment was scheduled for */05/14; during the

inspection the technician found parts were needed for repairs. Once we received

the parts, [redacted] was scheduled for repairs on **/14/14; the technician

replaced the drum ASM rear tub and ASM motor and the unit tested ok. On **11/14; we received another call from [redacted] regarding [redacted]s washer

stating the unit was not draining. A service appointment was scheduled for */1*/14; during inspection [redacted] contacted [redacted] for assistance with

repairs and they recommended [redacted] run sanitized cycles and vinegar more

often for repair. Conn’s service technician was unable to resolve the reported

issue based on the manufacture’s recommendations and informed [redacted] to

contact [redacted] for further repair needs.

In regards to [redacted]s complaint regarding his stools, our

records show on */18/13; he purchased the [redacted] table top and base

and four [redacted] stools each with a 48-month [redacted] On */*9/14, [redacted] contacted our service department stating the finish was

coming off all stools and there were dents around all the legs. A service

appointment was scheduled for */05/14; upon inspection the serviceman found

nicks and scratches all over stools with areas fading from use. The serviceman offered

to fill and touch up all stools to repair however; [redacted] declined service

and requested an exchan**. [redacted] was informed that service would need to

continue under the Terms and Condition of the [redacted] On */18/14,

[redacted] contacted our service department again regarding the same issue with

all stools. A service appointment was scheduled for **/04/14; upon inspection

the serviceman found the finish flaking off the sides and tops of the stools.

The serviceman also notated that a small dog chewed the stretcher bars and he

explained that he was unable to sand down and refinish the stools. Based on the

serviceman’s finding and photos provided, the reported dama**s are not covered

under the Terms and Condition of the [redacted] Plan; please refer to

Section (15) What Is Not Covered.

Our records show on */*9/11, [redacted] purchased a [redacted] Theater system. At the time of purchase [redacted] purchased Conn’s

Property Insurance for $54.9* however; once we received his request to remove

the insurance after he provided a copy of his homeowners insurance, we credited

the balance towards his Conn’s account. [redacted]s account was paid in full

[redacted] of *01*; no insurance char**s were included when account was paid off. Also,

we show we received [redacted]s request to cancel the warranty on his [redacted] mattress and box spring he purchased on */04/14. On [redacted]0/14, we

submitted a request to refund the pro-rated amount of $145.*9 to his **

account.

At this time we are unable to honor [redacted]s request for an

exchan** on his stools or due to the reported dama**s are not covered by the

[redacted] may contact [redacted] at

###-###-#### for any further repair needs. We have included supporting

documents with our response.

If we may be of further assistance, [redacted] may contact us at

###-###-####.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Business

Response:

Thank you for the opportunity to respond to [redacted]s additional

comments. As mentioned in our previous response, on */30/10; [redacted]

purchased a [redacted] washer and dryer both with a *4-month Repair Service

Agreement Plan and received delivery in good order on **05/10. [redacted]s had

covera** on his washer with Conn’s from */05/10 until it expired on */05/1*.

During the time frame [redacted] had covera** under Conn’s Repair Service

Agreement; we have no record of any issues or service calls received on his

washer. Our records show [redacted] extended covera** on his washer and dryer

with [redacted]. Conn’s is no lon**r the insurer for both the

washer and dryer however; we are a preferred provider who renders services for [redacted] has only contacted Conn’s to provide service on [redacted]s washer on

three separate occasions dated from */*0/14 to */11/14. During the last service

call Conn’s service technician was unable find a mechanical or electrical

problem with the washer we contacted the manufacturer to assist and they

recommended [redacted] run the sanitized cycles and use vinegar periodically. It was not recommended with each wash. The [redacted] owner’s manual for [redacted]s

washer state dirt, soil, odor, mold, mildew, or bacterial residue may remain in

your washer as a result of washing clothes.

This may result in unpleasant conditions, including odors and/or

permanent stains on your washer or laundry.

In addition, the manufacture recommends leaving the washer door open to

let air circulate inside the tumbler after use.

Failure to follow these instructions may result in the unpleasant

conditions [redacted] is experiencing. As

Conn’s is no lon**r the insurer of the washer; [redacted] will need to contact

[redacted] at ###-###-#### to determine their Terms and Condition on replacing

covered products.

In regards to [redacted]s complaint regarding his stools; based on

the serviceman’s finding and photos provide it was reported that the finish was

flaking off and a small dog chewed the stretcher bars on all stools. Although the

service technician did not see a dog chewing on the stool; we confirmed the

bars were dama**d; there were no defaults found in the design of the stools a

dog was present on the stools at the time of inspection. If the reported dama**s resulted in colliding

with other objects as described by [redacted] this is not covered under the

Terms and Conditions of the [redacted] Plan as well; please refer to Section

(15q) What Is Not Covered. We have

included pictures that were taken at the time of the inspection.

At this time, [redacted] stools do not meet the qualifications

for an exchan**; the reported dama**s are not covered under the Terms and

Conditions of the [redacted]

If we may be of further assistance, [redacted] may contact us at

###-###-####.

Sincerely,

Review: I entered the [redacted] location of Conns on [redacted] of [redacted] to purchase bedroom furniture. My salesman was very nice and helpful with my selection. He advised that Conns offers next day delivery and that I would be able to receive my merchandise swiftly. The first mishap occurred with Conns' Warehouse inventory system. There was a discrepancy in the actual amount on hand and the computer numbers so I was told I couldn't receive my furniture the next day. It would be ready on the day after ([redacted]). On [redacted], I received a phone call from the delivery crew telling me that the furniture was damaged and that I'd have to wait another day to have my furniture delivered. I was not please with this information because waiting another day for delivery would mean that I would have to miss work to accept the delivery.

I contacted the store to speak with someone about an alternate solution for the delivery. I was told there was nothing that could be done and I would have to wait until [redacted]. On [redacted], I called and spoke with the manager by the name of [redacted]. When I explained to him the situation and inconveniences associated with the furniture purchase, he over talked me and immediately tried to give an excuse as to how he couldn't solve the issue. I stated that I would like my delivery fee discounted or waived due to the trouble I would have to go through at work to meet the delivery team. He was unbothered by the situation, he made no attempt to help rectify the situation and he definitely did not make me feel like my business ( that I CHOSE to bring to his location) was important. I noted that if there was not something that could be done for my troubles I would return the merchandise, he snidely responded "If you accept the furniture, its yours, you can't return it." He was unhelpful and still did not find a resolution to my problem. I fully intended refusing the order, until my salesman [redacted] contacted me and stated that he received confirmation from his district manager to provide me with a gift card of $** for my trouble. I accept the gesture and the furniture as well. The delivery was completed on [redacted].

It is now [redacted] and I have yet to receive the promised gift card, a follow-up, or an acknowledgment of the mishap.Desired Settlement: I would like an apology and an adjustment towards my bill. I had to use vacation time to babysit their delivery team. I strategically placed my order on a [redacted] so that I could receive my order on a weekend day and still had to leave work. Using this time took away from time that I needed for an actual vacation. This experience has been a nightmare. I'm newly relocated to [redacted] and I had intentions on buying a full house of furniture from the company, but that won't be happening now. I will not continue to spend my hard earned money with a company who's representatives don't value their customer. I wish I would have declined the delivery.

Business

Response:

Thank you

for the opportunity to respond to [redacted]’ complaint. Our records show on

[redacted] purchased the [redacted] bedroom set, [redacted]

Queen mattress and [redacted] Queen foundation. [redacted] merchandise was

originally scheduled for delivery on [redacted] however; the furniture was

damaged during transit and was re-scheduled for [redacted]. Our records show [redacted].

[redacted] received all her products in good order on [redacted].

After

further review and research, we do show [redacted] was offered a $** gift card

for her inconvenience and the delay in delivery. Our records show we mailed

[redacted] gift cards on [redacted] however; we have confirmed that the gift

cards has not been used.

Conn’s has

agreed to concession [redacted]’ account for $** in lieu of receiving the gift

cards; please allow 7-10 business days for processing. We sincerely apologize

for any inconvenience [redacted] experienced during this process.

If we may be

of further assistance, [redacted] may contact customer service at

[redacted].

Kind regards,

Review: Purchased a washer a dryer under false presentation from the sales rep. Tried 7 days to get assistance from the store manager and not once did he make an attempt to resolve the issue.Desired Settlement: Expect an apology and product exchange.

Business

Response:

Thank you for the opportunity to respond to [redacted].

[redacted]’ complaint. We researched [redacted]’

complaint and found her issue has been addressed and resolved. We

appreciate [redacted] bringing her concerns to our attention and

the matter has been discussed with the person(s) involved to ensure this does

not happen again. As of [redacted].

[redacted]’ extended RSA coverage has been cancelled and a credit of

$[redacted] has been processed to her Conn’s account. We ask that [redacted].

[redacted] allow 5-7 business days for the credit to post to her

account. We sincerely apologize to [redacted] for the

experience and any inconvenience that has been caused regarding this matter.

If we may be of further assistance, [redacted].

[redacted] may contact customer service at[redacted].

Kind regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. I originally complained about the horrible service and lack of interest from the store manager. Also, the sales rep selling and promoting false information regarding their appliances.

Early [redacted], I specifically requested a washer and dryer that obviously washes and dries clothes extremely well, QUIET, steam, different loads sizes, doesn't use too much water and color. I knew exactly what I wanted and yet the sales rep sold me a product that is so noisy it is louder than my television. Mind you that the volume control is on 36. That's pretty loud and the washer and dryer is louder than that.

I tried over and over to contact a manager and the store manager and yet not once did he want or tried to take my calls or even return them. I have never received an apology from the Store Manager.

I called the very next day from when I received and used my washer and dryer. I informed them that, the items I purchases is not what I wanted and they were very loud. I requested to have them exchange but the company wanted to charge me a 20% restocking fee.

I felt this was completely wrong and I shouldn't have to pay for merchandise I was not happy with and was lied to by the sales rep. The sales rep assured me that the appliances I purchased had all the features I requested and that I was going to be very happy with them. The appliances were each over $[redacted].

I express my concerns and told the customer service department that I was not happy with their terms. After several attempts to contact a manager both at store level and customer service I could never get it resolved.

The credit I received was because I chose to cancel the warranty; however I purchase another warranty with more years and less money. Conns didn't do a thing to resolve the issue. They didn't give me a credit. I requested the credit as it is my right to cancelled and receive full credit because I cancelled within the 30 day period of purchasing the appliances.

I will fulfill my commitment and pay the appliances; however, I will never ever purchase anything from this company. I am very displease with their services, hospitality and merchandise!

that t and the sales rep. Provide details of why you are not satisfied with this resolution.]Regards,

Review: I purchased I washer and dryer from conns about 6 months ago and I have a 1 year warranty. Both products have been giving me problem since I brought them and I constantly called about this issue to the service department they have sent out 4 different technicians to fix the issue and no one knows what's going on and they keep saying that there is no problem but it is detected products . Two people that came out says there is a issue and the others don't have a clue what's going on. I was told by the corporate office that after three time I could get another washer and dryer but that's not the case in the end all I want is a new washer and dryer....Desired Settlement: A new washer and dryer of my chose

Business

Response:

Thank you for the opportunity to

respond to Mr. [redacted]’ complaint. Our records show on 5/16/14, Mr. [redacted] purchased a ** high efficiency

washer and dryer. Mr. [redacted] declined to purchase additional (RSA)

coverage on his washer and dryer. Mr. [redacted] elected to have his

appliances delivered; we show Mr. [redacted] signed acknowledging his washer and

dryer was delivered and received on 5/17/14 in

good order.

We show Mr. [redacted] contacted our

service department however we have been unsuccessful in our attempts to contact

him to install the parts that were needed to complete the repairs. At this time

Mr. [redacted]’ washer and dryer does not meet the qualifications for an exchange

under the Terms and Conditions of the manufacturer’s warranty. Therefore,

we are unable to honor Mr. [redacted]’ request to return/exchange his washer and

dryer. Based on the technician’s report the repairs have been completed

and both washer and dryer are working up to the manufacturer specifications.

Service History is as follows:

Review: I financed a couch through conns. I purchased the additional warranty in case of damage. Within 6 months the couch broke and was deemed not fixable. I was approved for an exchange on the furniture. I was required to return the furniture to conns warehouse and pick up the new couch. I returned the broken couch and refused the exchange because we no longer wanted furniture from conns due to faulty cheap quality. I went into the [redacted] store where I had bought the couch to close out my account. The sales rep contacted the warehouse to confirm the furniture was returned then proceeded to close out and zero out my account and balances. I got my invoice copy and was sent on my way. Everyday since then I've received call after call after call from conns billing about money owed on the couch. I went back to the store in [redacted] and their computers show I have a 40$ unpaid balance and property insurance to pay. According to my invoice and the sales rep before all of my account was cancelled. We then called the corporate to remove the property insurance because I no longer own said property. That service agent could not change or remove my account so it was escalated to their service department. I faxed my invoice and a written request to cancel my account and remove the property insurance and was told it would take 72hrs to complete because not only were we dealing with those issues but corporate also found a credit on my account and their account records did not match the store records where I purchased my couch. I have continued to receive phone calls from collectors to the point of harassment. 72 hrs has passed and the help desk has refused my requests and conns is still charging me monthly and I don't know where they are coming from or why. My account information still does not match and I'm still being charged for furniture I do not own and have an invoice stating I owe nothing on.Desired Settlement: I want my conns account closed. I want the property insurance and charges dropped. I want nothing more to do with conns and their "con" ways of doing things. I want both accounts at the store and corporate matched and closed and I want collectors to stop calling harassing me.

Business

Response:

Thank you for the

opportunity to respond to [redacted]’s complaint. Our records show on

[redacted], [redacted] purchased a [redacted] sofa with a

48-month FurnitureGard Plan. [redacted] elected to pickup her sofa from our

Conn’s warehouse located in [redacted], TX.

After further research

regarding [redacted]’s complaint we found on [redacted], she was approved for an

exchange on her sofa and received an in-store credit of $549.99 (the original

amount paid) to re-select another furniture piece. Our records show [redacted].

[redacted] returned the damage sofa to the warehouse; a new invoice ([redacted]) was

created on [redacted] for a new [redacted] sofa and a 48-month FurnitureGard

Plan. [redacted] later returned to her local Conn’s and requested to receive

a refund in lieu of the exchange. On [redacted], **. [redacted]’s invoice was

completely cancelled however; the request to apply the credit of $549.99 in

lieu of the exchange was not initially processed. As of [redacted], we have

submitted a request to apply the approved credit of $549.99 to close [redacted].

[redacted]’s account; please allow 7-10 business days for the credit to apply to

her account.

[redacted] has been

contacted and is aware of the approval. Regarding

the property insurance cancellation, [redacted] acknowledges she does not

have homeowners or renters insurance therefore we were unable to honor her request

to cancel the coverage. We can, however,

cancel the other optional insurance coverage that was elected once we receive

[redacted]’s written request. We

sincerely apologize for any inconvenience [redacted] experienced during this

process.

If we may be of further

assistance, [redacted] may contact Customer Service at [redacted].

Kind regards,

This was by far the best moving company I've ever dealt with. They showed up on time, actually a few minutes early,and got right to work. They worked so efficiently I couldn't believe it. They had my house emptied in an hour! When we got to the new house they had everything in place and put together in record time. They worked well with each other, they had a great system going. They even offered to let us plug stuff in before they moved the furniture back where we might not get access to the plug. No ruined or broken furniture, of which mine had glass pieces. I was superbly impressed and have not one negative thing to say.

Review: I bought a living room set 2 months ago, the sofa is caving in when you sit on it,they will not replace, 3rd party came out twice still I am not happy

i've called conn's several times about my sofa, they send out 3rd party to fix ,still not fixed they will not replace it my love seat is not doing that so that tells me I have a defected sofa, i've called them and they just don't seam to care.I bought this [redacted]i spent 3810.31 I feel they do not care they put stuffing in my sofa still I sink, I went to the store and the man I bought it from emailed the manager, the manager never called me that has been over a week ago,when you call customer service they have a bad attitude.Desired Settlement: I just want a new sofa

Business

Response:

Review: I bought a brand new washer from conns in August 2013. It has now been broke for over 3 weeks. They keep telling me someone is going to contact me and noone does. When the tech first came out he said the pump needed replaced and he had to have surgery so it was going to be like 2 more weeks. I understand everyone has personal stuff they deal with a company should have more people. I am still paying for a 5 month old washer that does not work and I am not getting any closer to it being fixed. Everytime I call the employess are very rude and say that I should have purchased the extended warranty from conns because the warranty was only 24 hours that is unheard of for brand new products. They said I had to contact the manufacturer [redacted] which I did about 2 weeks ago and they had no idea what I was talking about. I spoke with conns again today and they have once again told me they will escalate it so someone can call me. I am sick of waiting and going to the laundry mat when I just spent several hundred dollars on a brand new washer that doesnt work.Desired Settlement: I want my washer fixed

Consumer

Response:

This letter is to inform you that Conn's has fixed my washer, filed on 2/*/2014 11:52:16 AM and assigned ID [redacted]

Regards,

Review: In August 2012, I allowed my son to purchase a refrigerator on my Conns account. The terms were 6 months, no interest. The account was pain off in January 2013. On March 8, 2014, Conns collection dept. called and said that my account was past due. I explained that I did not have an active account with them that it was paid off. These people called me 3 and 4 times a day! I spoke to a supervisor and was told that they reviewed my complaint and that the balance of 16.32 was for insurance.1st. I did not get insurance.2nd. Conns gave my son the payoff quote in January 2013.3rd. Why did they wait over a year to notify me that there was a balance on the account?4th. Conns (being the ripoff that they are) considered it not being paid off within the 6 mos. and added 24% interest to the purchase price of 595.00. and claim that I now owe them a total of 196.50!!!!!I was told if I did not provide them with proof of Homeowners Insurance from the purchase date,or pay the balance they would report me to the Credit Bureau.Desired Settlement: I don't want this on my credit. I don't feel that I should have to pay for their error.

Business

Response:

Review: I went into the store location 140 and my salesperson, [redacted], informed me that the tv I was purchasing was a smart tv that came with a magic remote. I was excited about the sale and when the tv was delivered, I had received a regular tv with a regular remote, not as I was informed. I called the store location and spoke w/ mngr [redacted] whom informed me that the actual tv was not a smart tv, but the demo showed that it was a smart tv. I was upset and felt that the tv had been false advertised. I wanted to return the tv but was later informed by the manager, [redacted], that without the box I could not return nor exchange the tv. I informed the mngr that the delivery team took the box and I also contacted the delivery manager who also informed me that the delivery team always takes the box with them. I'm very upset and wants to know what he can do as far as exchanging the tv without the box since the delivery dept took it. I do not feel that I should have to pay the $129 exchange fee since I have been in the run arounds with the store. I filled out a complaint with Customer Service but they have told me that it was my fault and that if I want to return it I would have to pay the fee. Their emails also state that an LG rep was there in store and I switched the sales info on the tv. They have yet to mention if they spoke with my sales rep.Desired Settlement: At this point I will keep the tv but I request to have the 80 dollar delivery fee credited to my account since I would have taken the 55" smart tv that was in stock if I knew that the 60" I purchased was not a smart tv. I would also like a credit of 50 dollars for the roku I purchased to turn my tv into a smart tv.

Business

Response:

Thank you for the opportunity to respond to Ms. Ortiz’s

complaint. Our records show on 6/28/14,

Mr. [redacted] purchased 60” LG LED television with a 1-year limited manufacturer’s warranty.

After receiving delivery on 6/29/14, Mr. [redacted] contacted us stating he was

informed by the sales representative that the television he purchased was a

smart TV however; he received a regular 60” LED television. After further

review and research, we confirmed the television Mr. [redacted] selected had an

incorrect demo installed displaying the television as a smart TV however, it

was not. We have contacted Mr. [redacted] to discuss his concern; Conn’s has agreed

to honor Mr. Ortiz’s request to refund the delivery charge of $79.99 and issue

a credit of $50 to his account for the Roku device he purchased. We sincerely

apologize for any inconvenience Mr. [redacted] experienced during this process.

If we may

be of further assistance, Mr. [redacted] may contact Customer Service at [redacted]

Kind regards,

Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.

Review: Conn's has is charging me for a fraudulent insurance policy, that I neither signed off on or agreed to. They had to redraw my contract 3 separate times for the same items. They still screwed it up.

I have a cash option, and every time I call in they are trying to charge me interest.

I've been told twice I paid this contract in full and yet they provide no account summary or line by line break down of charges and are coming after me now for $722.36.

Their office stated that it is company policy to always implement an insurance policy on purchases.

That'd be fine is the consumer was aware of it at the time of purchase.

I want my account closed and showing paid in full. I want a line by line breakdown of the charges.

I've had to call 35 different times on this. Enough is enough.Desired Settlement: I want my account to be closed out and show "paid in full", as I have I already paid for this merchandise, submitted everything y'all have asked and never signed off on an insurance policy.

Business

Response:

Thank you for

the opportunity to respond to [redacted] concerns regarding account

#[redacted] stated she

should have had a cash-option promotion on her account.

According to

our records, [redacted] signed a 32-month retail installment contract on

October 1, 2013. There was supposed to

be a 12-month no-interest financing promotion on the account. We submitted a manual cash-option to correct

[redacted] contract.

was made aware that when a cash option promotion is calculated manually, She

would need to call in for the manually calculated payoff before the cash-option

ends on October 7, 2014.

[redacted] is

also stating her account should be paid in full. [redacted] paid a total of $2900.00 and her

cash option amount is for $3093.21. This

leaves an outstanding balance of $193.21 that will need to be paid before the

cash option expires on October 7, 2014.

stated she was not aware she had insurance on the account. We have attached a copy of [redacted] signed contract showing that she signed and accepted the insurance as well as

the General Information Page explaining the terms of the insurance.

Business

Response:

Thank you again for the opportunity to respond to [redacted] concerns regarding her account.

[redacted] will need to fax in a copy of her renters insurance

policy in order or that to be canceled.

[redacted] will also need to submit in writing that she would like the

credit life, credit disability and involuntary unemployment insurance

canceled.

The 12-month cash option on the account will have to be manually

calculated. Please have [redacted] call

for the manually calculated payoff before the cash-option ends on October 7,

2014.

[redacted] may fax her insurance information and cancelation

requests to our insurance department at [redacted]. Please notate the account number on the fax

to expedite the process.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me, as long as conn's holds up their end and marks my account paid on full upon receipt of $193 and change as well as an additional copy of my insurance policy.

Review: I have been a loyal customer of Conn’s for * years however, as of today...no more. We paid a lot of money for just a mattress...no box springs since I bought the new platform bed. A couple of days after they delivered it, we were feeling the coils in our backs. After speaking with the [redacted] said that they have a no exchange policy unless it is a manufacturer's defect. Well they sent a "tech" out to inspect the mattress. He tested the mattress by using a bulldog clip, a string and his keys. He attached one end of the string to the bulldog clip (that was broken, so we provided him with a piece to fix it) and clipped it to the bed. He ran the string across the bed and attached the other end to his keys. He then ran a plastic thing under the rope. He said this was to measure depression in the mattress. That had nothing to do with the coils. We showed him where we felt the coils and he pushed his fist (because he was not allowed to lay or sit on it) down into the mattress and said that he felt a hard spot. He also took pictures after we gave him 2 AA batteries since his were dead. He determined that it was not a manufacturer defect and could not be exchanged as it was a comfort issue. That did not settle very well with me so I contacted their corporate office. They did some research and said that we needed to sleep on it for 30 days and then we could exchange it up to 90 days. That was Monday **/18. We went to the store where the [redacted] still refused to do the exchange for a more expensive one I might add. He spoke with the corporate office who then contacted me and said that I could not exchange it (after they said I could) and would need another tech to come out. Well that didn't go over well either...so we scheduled another "tech" to come out today. He was supposed to be here between 1 and 5. I received a call at 3:45 advising that his car broke down and he wasn't going to be able to keep the appointment. Again, not settling very well. I called again and spoke with [redacted] who advised me that they didn't have another "tech" that could come out today but they could reschedule for Monday. Unfortunately, I cannot miss work on Monday so I declined stating that I would schedule time for them to come pick it up. I have never experienced such poor customer service both from Conn’s and [redacted] who apparently does not stand behind their products.Desired Settlement: At this point an exchange is no longer an option as I cannot continue to sleep on a defective mattress so I purchased one elsewhere. I want the mattress picked up and the purchase price and all taxes, interest and any other charges removed from my account. They should also reimburse me for the time I missed worked and my cell phone bill for all the calls I had to make. I have had to make repeated phone calls to corporate office, the store and customer service.

Business

Response:

Thank you for the opportunity to respond to [redacted]

complaint. Our records show on **/12/14, [redacted] purchased a [redacted] mattress with a 48-month FurnitureGard Plan. [redacted] signed her

invoice and delivery ticket acknowledging she received a copy of Conn’s Return

and Exchange Policy and she her mattress in good order on **/18/14.

We received [redacted] complaint and found she contacted our service

department on two separate occasions regarding her mattress.

Review: on [redacted] I purchased a bedroom group from Conn's with which came a "free" 46: LED TV. The TV blew the same day and I tried contacting my salesperson [redacted] to no avail. He promised to replace it, then he wanted to send a technician out to re repair it. I told him it made no since to repair a supposedly new set when all he had to do was replace it. I have not heard from him, store manager, district manager or anyone since last Wednesday, Now I want it all picked upDesired Settlement: I want all the furniture alone with the TV to be picked up. I no longer want to do business with this company at all.

Business

Response:

Review: In [redacted], I purchased a sectional from the Conn's location in Denton on [redacted]. I was very pleased with this sectional the entire time, up until late last year. The material used to upholster the sections started flaking and falling apart. The material is peeling off from the seats and back cushions, anywhere your body normally touches. This continued to worsen, and is currently so bad that I have blankets covering the sections that I sit on the most because it is such an eyesore and the pieces get all over clothing and especially the floor, necessitating that it be swept after every "use" . I live alone and am average weight and have never used any sort of cleaner on the material so there is absolutely no reason that they should be falling apart due to my own normal sitting and laying. Even as bad as it was, I had just accepted the situation that I had just bought a poorly-made piece of furniture. It wasn't until a few months ago that I was in the location on [redacted] and [redacted] making a payment when a gentleman asked if I would like to look at some furniture. I explained that no thank you, the last piece of furniture I purchased is falling apart. He asked if I had bought the extended warranty, to which I said I don't remember. We looked it up, and sure enough, I had purchased a warranty until [redacted]. He said no worries, call this number and we'll get you a new set sent out to you, or if not, they will give you a credit to pick out something new. I called the number, set an appointment to have someone come look at the furniture. He came out on [redacted] and took pictures and explained that it was "clearly non-repairable" and they would be contacting me to bring new furniture if there was any in the warehouse. I waited for over a week and finally got a call that they had processed my claim and "there was nothing they could do, it's just normal wear and tear". I said I won't settle for that, as 3 people have now told me that it would be replaced. The woman said she would send -CONTINUED BELOW-Desired Settlement: CONTINUED- it to her supervisor and see what she can do. I never heard back, so I called this morning. The decision was apparently finalized without discussing with me, and all I could get from the claims department and the "resolution department" was there's "nothing they can do, sorry, it's normal wear and tear", when in reality the entire sectional is literally falling apart.As a settlement, I am requesting either an even replacement as that is what I was promised 3 times, or a refund.

Business

Response:

Review: I purchased a bed from conns And it was assembled wrong by the company and thats why it broke and they will not warranty my bes rail thats al I wanted but there customer services are terrible and nobody whants to help me with my issueDesired Settlement: Replace my bed rail .

Business

Response:

Review: I purchased a couch, washer, and dryer from this company. I was told at the purchase time that if I found the items at a cheaper price just to bring in the proof and they would match it as well as and extra 10%. I did find both the washer and dryer for $80.00 less than Conn's at Best Buy. I took screen shots of the same exact model as mine with the price on it. I took this to them. They said it had to be on paper, changing again what I was told, so I walked two stores over to the Best Buy and walked to the appliance department. I took pictures of the floor models of the same exact washer and dryer as well as I had to Best Buy employee print out something showing that it was cheaper. They again said they wouldn't accept that because it wasn't a weekly ad in the paper. This is ridiculous if you say you'll price match something then do it. Also, when I was in the store waiting for the manager he was out to lunch. I was on the phone with the corporate office, they called the store while I was on hold and I was within ear shot of the phone call and listened as another worker answered the call claiming to be the manager and that he was on lunch and would be back shortly. I never did get to speak to the manager. Also, when the "manager", the guy who claimed he was to the corporate office, and a sales rep came over to talk to me after more than 30 mins. both of them looking very desheveled and reeking of alcohol and looked like they slept in their clothes. I called the corporate office back to complain and again I got the run around about the policy. If you really expect me to continue doing business with your company you shouldn't be splitting hairs about a weekly ads over the actual price tag showing proof. I am a disabled combat veteran and I am unable to work so I'm on a fixed income. I make it a point to try and cut my costs as much as possible so I got excited when I found this. The company should honor what the sales rep promised and quit being shady. I'm not the only person to complain of this.Desired Settlement: They need to match the price that Best Buy advertised plus the 10% that the company promised. I also want the company to look into their employees being drunk while dealing with customers. These are very poor business practices and I will not recommend them to ANY of my family and friends.

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted] complaint. Mr. [redacted] has been contacted by the Oklahoma district manager regarding his concerns and Conn's has agreed to honor his request as a goodwill gesture. If I may be of further assistance Mr. [redacted] may contact me at 1-800-280-1514 ext 3277.

Kind regards,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I haven't been contacted about refinancing for the lower payment. I already have a contract for a lower payment. My balance was lowered due to taking more than one thousand dollars in forced 4 year warranty plans. Then I had to spend more than a week messing with that instead of it not bring made part of my plan from day one. Than after making complaints about them not price matching two of the products I purchased they finally did. Something I didn't say anything about just because I finally got them to do their jobs. The policy is that they will price match plus 10%. I had to fight with them just to price match that I left that part out because this has been one of the biggest pains to get a company to take care of what THEIR policy says. They need to contact the Tulsa store and speak to [redacted] the store manager and he can provide the information on the already updated contract. And I can produce that contract but I've been dealing with the company since October. If they want me to scan and email the contract I will but I refuse to spend any more hours upon hours on the phone with this company trying to get them to do their job. If you could ask them who they want me to email to correct contract to I would appreciate it but every time I call in and they claim they're going to help me I get transferred over and over. I get transferred at least three or four times only to be told it was my responsibility to make their store manager give the new contract to the corporate office. They refuse to contact the store for themselves. I will provide that contract but I will not spend another minute on the phone to end up not being helped and told I have to pay the balance that it was before I had the price matching from. I don't owe 4400. I owe less than 2100. So this is my answer. I will email a copy of the contract to who they want but I will not spend anymore time on the phone.

Business

Response:

Review: In all my years of doing business I have never, ever received such poor service. Broken promises, unethical practices and the whole nine yards. When I called Customer Service, the people that answer the phone sound like low class ghetto street women. The don't even possess the proper use of the English Language. I called CS and the lady that took my call new who I was and what I wanted so she just kept picking up the phone and putting it back on hold without even acknowledging me. Conn's will certainly fail if they continue doing business like this. There delivery dept is careless and lazy and do not pay attention to detail. Now I have not heard from them about my numerous complaints but wait until it is time to pay my bill. I will hear from them everyday. I plan to ignore them just has they have me. When I spend my money with a business I expect and deserve world class treatment and Conn's has failed me tremendously. The sad part is nobody cares. I spoke with the Mgr of the store in Town east and he did absolutely nothing but made yet another broken promise. Next time I will go to Sears for better treatment. Do not do business with Conn's, you will regret it!!!!!!!!!!!!!!Desired Settlement: I am so frustrated I can't even think of a way to resolved this.

Business

Response:

Review: Filed warranty claim on 12/**/13. Was told due to me livong in cleburne Tx it would ne 2-3 weeks before they could come look at my damaged TV. On 12/**/2013 I drove 1 hour to the Dallas Tx service center sp I could have my TV looked at and exchanged per my warranty and extended accidental warranty I purchased with the tv. I was told by [redacted] in service I would have an answer by 12/**/13 on exchange. Well it never happened. Called service center on 01[redacted]/2014 and spome to [redacted] in service and she submitted the exchange and said she would call me by end of day to let me know ofthe exchamge. On 01/**/2014 I called [redacted] again and was told I would be called by the ebd of the day with exchange. Never happened again. On 01/[redacted]2014 I called [redacted] again and was told ywt again she was waotong for exchange number and would call me by end of day. At thia point I amvery upset because I keep getting told stories that arent true and it seems they are being deceptove.Desired Settlement: I want my exchanged tv asi wastold in the first place. Im tired of being lied to. If I had known warranty problems were this bad I would of never bought it from them. They were sued and fined in texas in the past for these same issues.

Business

Response:

Review: Our 60" samsung t.v. turned off and wouldnt turn back on so we called conns and they set a date for a tech to come and check t.v. The initial appt that was set was no fullfilled by tech ( he never showed). Another date was set and he came out and we were told he would have to order part but would get it within the week and in time for superbowl game. Well, he never called and upon several calls to customer service, tech has failed to return to fix our t.v. we were told the part has been ordered but we are still with no functional t.v. and our warranty ends in april. We purchased and paid off our t.v. and warranty and conns is still unable to handle the situation after a month now.Desired Settlement: Would like the t.v. to be repaired or replaced before the warranty is terminated. The warranty was purchased for such reasons and should be satisfied.

Business

Response:

Thank you for the opportunity to respond to [redacted] complaint. Our records show on

4/**/10, [redacted] purchased a Samsung 55” TV with us and 48 month repair

service agreement. [redacted] contacted

us on 1/**/14, stating his TV turned off and will not power back on. A service call was set-up and upon inspection

the technician found the AC power supply needed to be replaced. The part was ordered and installed on

1/**/14. Once the television had power

the technician found the pcb main assembly needed to be replaced. There was a delay obtaining the part which

were received and installed on 2/**/14.

We sincerely apologize to [redacted] for the delay and the experience he has

had regarding his television.

If we may be of further assistance, [redacted] may

contact us at [redacted]

Sincerely,

Customer Relations Officer

Review: I purchased a Samsung refrigerators with Conn's on 07/27/2013. At the time of purchase I was advised that the item qualified for a 12 month no interest plan. I call about 3 weeks ago to pay the balance off on the 12 month plan and was advised that my contract was not set up that way.I spoke with store manager [redacted],he advised that he wasn't sure why the system didn't reflect but the item did qualify for that option.Was ready to pay the item off,I replied yes,he stated he would need to e-mail the finance department,I believe, to make he correction and to call back within a week or so.Two weeks went by,no reply.I contacted him again,he advised e-mail had been sent and that they were waiting on one other person to sign off.I gave it another week,called back,and he advised that [redacted] with corporate,was dealing with my contract and provided the corporate number to call her,which I did. When called,she was not available,talk to another person about the issue she noted the account and said that someone would be contacting me by phone or mail and neither has happened. [redacted] in customer service,noted my account advising that I am requesting someone to please give me a call to let me know what was going on and how much longer this would take and I have still heard from no one.That was on 3/6/14. I have paid more than the monthly payment amount and has never been late on a payment.

Product_Or_Service: Samsung SXS Refrigerator(black)

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

That my account be adjusted to the amount of the 12 month option which was offered at the time of purchase so that I can resolve this issue before the interest is applied. Conn's pride it's company on providing 100% customer satisfaction and service yet here I am having to involve thisservice to try and get what was promised to me.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] complaint. Our records show on

7/27/13, Mrs. [redacted] purchased a Samsung refrigerator with a 48-month Repair

Service Agreement Plan on a Conn’s installment account. After further review

and research, we have verified that Mrs. [redacted] credit application was approved

for a 12-month cash option account as well as the product purchased was a

qualifying item therefore; Conn’s has agreed to honor Mrs. [redacted] request to

adjust her account to reflect a 12-month cash option account. We attempted to

contact Mrs. [redacted] on 3/28/14 to discuss her complaint, but we were unsuccessful

in our attempt. We value Mrs. [redacted] as a customer and appreciate her for bringing

this issue to our attention.

If we may

be of further assistance, Mrs. [redacted] may

contact Customer Service at 1-877-358-1252

Kind regards,

Customer Relations