B And B Movers Reviews (916)
Review: on [redacted] my husband pruchased a Lawn Tractor from Conn's in Okc, Ok and on [redacted] the Service Dept came and picked it up. it was dragging/digging into the ground. after a month of calling to find out where it was it was finally delivered back to us on [redacted]. it was not fixed. The handle that makesit go up and down was not correct. If you have it on 5 it was only 3" off the ground and the deck was not attached at the front. We had them immediately load it back up and ship it back to Dallas. I have been calling and calling getting the run around. No one knows where my lawn mower is. all we want is a new one or ours repaired and returned to us in a timely manner and a month and a half is not timely. They say the I am on the phone now speaking with [redacted] he found out that it was being fixed at that very moment and will be sent off as soon as possible but that is what they have said over and over. I have tried and tried to recitify this but after 1 1/2 months it is going nowhere.Desired Settlement: I would either like a replacement or it fixed and brought back to us. if they can't or won't fix it I do beleve it should be replaced.
Review: cancel my warranty expect a full refund of $210 only receive $32 never mentioned that there will be a fee to cancel the service and prorated my Amount. sales personnel do not explain full detail to customers about warranty.Desired Settlement: A full refund for the amount of 210.00 that's how much I paid for the warranty.
Review: I have been harassed by Conn's collection department for 3 months. They keep calling my mobile phone looking for [redacted] and they are contacting the wrong number incessantly. I have called them 4 times and asked to have my number removed from her account. They assure me it has been deleted, and then I receive more harassing collection calls. It needs to stop.Desired Settlement: I want them to remove my mobile phone number from the file of this [redacted] person and STOP HARASSING MY MOBILE PHONE.
Review: Constantly getting the run around about product repair and they tend to lose my equipment.
Review: I purchased a 75" TV. At the time I was told that if the price goes down with in 30 days or is there is a sales I would be issued a refund accordingly. Their Memorial Day Sale was 10% off of one a non-sales item purchased during this time. I took my receipt back to the store expecting to get a refund. They said my purchase was not covered. The TV was a Samsung 75" smart TV and costs 3,999.00. In my opinion Conn's looks for ways not to honor their commitment.Also while in the store, I noticed that I had rated their store a 5. I never rated their store or my buying experience. They are supplying false ratings to the public to improve their store status.Your help in this matter is appreciated.Desired Settlement: I would like to receive my 10% discount on my purchase of $3,999.00.
Review: BOUGHT A SOFA SET LAST YEAR. WAS TOLD AT PURCHASE I SHOULD GET THE EXTRA WARRANTY PACKAGE THAT IT WOULD COVER ANYTHING FROM DOGS MESSING IT UP TO SAGS AND SCUFFING. DID A WARRANTY CLAIM THE GUY THAT CAME OUT SAID IT WOULD BE A CLAIM AND THAT WE WOULD GET A NEW SET.CONNS CORP CALLED SAID THAT IT WAS NOT UNDER WARRANTY DUE TO IT BEING WARE AND TAER ON THE ITEM. SO THE SALESMAN SAID ANYTHING THAT COULD HAPPEN WE WILL REPLACE, THE DRIVER THAT DID THE INSPECTION SAID WE WILL REPLACE, NOW THAT CORP.. IS CALLING ME THEY TOLD ME THAT THERE EMPLOYEES LIED TO MY FACE AND ITS NOT THERE FUALT THE PRODUCT DIDNT HOLD UP.Desired Settlement: WANT A FULL REFUND FOR PRODUCT AND WARRANTY PAYMENTS, ALSO WANT A SETTELMENT FOR BEING LIED TO, ALSO THE FACT THAT I HAD TO SET AT MY HOUSE FOR 6 HOURS WAITING ON THE DRIVER BECAUSE THEY GAVE HIM THE WRONG ADDRESS. ALSO THE FACT THAT I HAD TO GO UP TO THE STORE NUMEROUS TIMES TO GET THIS TO HEPPEN WASTING GAS, NUMEROUS PHONE CALLS TO HAVE THEM COME OUT AND TO BE LIED TO SEVEREL TIMES. SOFA SET COST 3541.54 WITH WARRANTY CLAIM SETTELMENT FOR WASTING MY TIME AND GAS 600.00
Review: I got approved through conns for 3000 I was happy because I knew that it would help with my credit. I needed a couch, so I decided to go with the catnapper recliners bad choice. I got my furniture delivered to me on [redacted] and the sofa had a big scratch in the arm, so they came and pick it up. I did reviews on it and all of them were bad reviews on how this product is cheap, it bubbles up, it is not a good product. So I called conns on fry rd were I made my purchase, but they told me they don't return furniture. No were in my contract does it say that nor did they ever tell that when I purchased these items and the person that delivered it didnt tell me once I signed it then they won't take them back. In the contract that I received say,"30 day right to examine. Please examine your certificate carefully. If for any reason it does no meet your requirements, you may return it within 30 days of its delivery to your lender or agent from whom it was purchased at no cost to you. " I dont know how they are in business if they don't even keep their word. NO one wants to do business with a company like that. I am very angry this furniture came out to be about 3500 with taxes and delivery. When you pay this much money for something the last thing you want is to have a bad experience the first day you get your furniture. That tells me that they might not even last that long. I hate to see what they look like in a month. I will not do business with conns ever again. If they don't allow me to return the furniture. Then I will get a lawyer involved and also report this to the Revdex.com.Well they came out today [redacted] to delivery the sofa that was damage yesterday and once again it was damage.The top of the sofa had a scratch on it. Then the stuffing was coming out of the bottom of the sofa and the delivery driving said we could straple it.Then the driver called the warehouse and told them that I refused the sofa because I didn't want it. No way was that the truth he is a liar. I didnt want them because it was damage for the second time. Really!!! Then I tried to explain it to him, he said, I don't make it so talk to corporate. I really can't believe the way I have be getting treated from every end. I called conns on fry where I purchase it and spoke with [redacted] and [redacted] and both of them were rude. I called corporate and spoke to 4 people. The only person that took time to send an email out was [redacted].I also spoke with [redacted] at the warehouse and she also take time to try and reach out to [redacted] and [redacted], but they really didnt want to hear. They said they already spoke to me about it and there was nothing they could do.Out of speaking to 6 people or more only two people really took the time to help me and also said that it was wrong on how I was getting treated. That they should be able to return the furniture with no problem, but that is not the case at all. If I am spending 3500 on some couches I want then to not have any damage to them. Then they are trying to give me issue about return them. You can't make me keep something I don't want especially if I am paying money for it. That is not how you run business. I will never do business with again.Desired Settlement: I want to return the catnapper reclincers sofa, loveseat, and chair. I also want to get the $320 that I put down for these item. I would like Conn's to cancel this account, so it does not report on my credit.
Review: On May 11,2014 I contacted Conn'd that my smart tv was broken and to file a claim against the protection plan. I was told someone would contact me within 72 hours. That came and went and turned into 3 weeks of me calling only to find out that it was no technician in my area. I waited another 2 weeks for a 5 digit approval code to return the TV for credit towards an account I opened to replace the TV. Only to take the damaged TV and Beats bundle back to the store where I was told the only way to leave the damaged merchandise was to sign a volunatry release of merchandise invoice where the manager assured me that it would be taken care of only to find out a month later I should not have signed it and am now responsible for over 1400.00 in merchandise.Desired Settlement: Credit to my account.
Review: To whom this message reach, I have a delicate compliant against Conn's Appliances. But before I go any further, I would like to explain I have been a customer with Conn's for years now. The nature of the compliant is because of a call I received from a salesman from Conn's for which I made a purchase from. A freezer I purchase because my other freezer stop working and I dont believe I have a warranty for that freezer that stopped working. Not to make this longer than what it should be, [redacted] sold me the freezer over the phone, and faxed over paperwork for that freezer. Today, March [redacted] 2014, [redacted] called me to explain that Conn's took over $ 200 dollars out of his paycheck, because the warranty was faxed back instead it being brought into the store. This is not the first time I faxed over warranty or any other paperwork back to Conn's, like I say Im a long time Customer. Now they are asking me to come into the store and bring the paperwork. I work all day, and attend College therefore theres little time for me to get there on time. [redacted] asks me to come into the store and sign more papers. I will not be muscled by Conn's. Please help with this problem, because truth be told, Conn's is getting over on people, such as myself.Desired Settlement: I would like Conn's to honor their contract.Thank you, [redacted]
Review: I purchased a washer and dryer on 6/25/14 at Conn's location in Amarillo, TX, I paid cash and bought the GE service warranty on each of the appliances. About a week after delivery, I noticed that the dryer was making a banging noise after it ran a while, I called Conn's to report this and request service, they said I had to call GE, since I had a service warranty on the appliance. I called GE and waited a week and a half to have them come out to tell me the dryer was irreparable and that I should contact Conn's to set me up with a new dryer. I called Conn's - REPEATEDLY and explained my situation to them, each time I was given different information on how to go about getting a replacement. A woman named [redacted] and a woman named [redacted] both gave me contradictory information on how to get a new dryer - one said that I had to have GE come out, their hands were tied, the other said I needed to have a Conn's store delivery person come and look at it before they could deem it defective! fast forward to 2 weeks ago - I go into store to talk with manager[redacted] - he assures me that he will handle this and that he is on the case, he is the store manager after all.He did nothing for me but pass the buck to "Corporate" and said he has to get approval from them to give me a new dryer. I have had no dryer for a month now, I have 2 small children and lugging clothes to the laundry mat to dry at my own personal expense, because I cant use the dryer I bought and they wont exchange it or even take it away. At my wits end with these people,I asked the store manager to please just give me a refund and come and take the dryer away, I would just buy another one somewhere else,I was told that there would be a "$100.00 restocking fee"!FOR A DRYER THAT DOESN'T WORK!I told them that was ridiculous and they said their hands were tied, they had to get someone from " Corporate" to approve anything on my behalf. The store manager assured me he would be working on my behalf to resolve this - THAT WAS 2 WEEKS AGO. Please help!Desired Settlement: Please have them quit giving me the run around and have them refund my $$ WITHOUT a 100.00 restocking fee.I would also like to be reimbursed for all of the $$ I have spent at the laundry mat drying my clothes for the last month. They cant restock a broken dryer and I just want to be done with these people. They are horrible, I cant tell you how horrible this whole experience has been. I have never reached out to the Revdex.com for anything before! They take your $ and then dont care about what happens.
Review: On Friday August 1, 2014 I made a payment in the amount of 133.68. I also have another account with Conn's which was actually due on August 1, 2014. Thru error I paid on the wrong account and once I realized my mistake I contacted Conn's on Monday August 4, 2014 to try and have this transaction reversed. I have been getting phone calls from Conn's every 30 minutes or so on my cell phone as well as at work. I was told on Monday that the transaction could be reversed and that the payment of 133.68 would be transferred to go towards the payment on my other account that is only suppose to be 69.00 a month. I am tired of the harassing phone calls because Conn's employees are not reading the notes that have already been placed on my account. After explaining the situation several times a day to several different representatives they are still asking me to make another payment. I have been dealing with this company for about 2 years now and have never been late with payments. I make one mistake of paying on one account to early and they cant simply take my money and put it towards the account that is do now seems a little ridiculous and I will never do business with this company again after all of my items have been paid for.Desired Settlement: I would like for them to simply put what is due towards my current payment and give me the rest of my money back and stop the harassing phone calls. Horrible Business
Review: Contract issues/advertising issues/billing and collections issues/customer service issues/ delivery issues/guarantee or warranty issues/product issues/ refund issues/ all of the aboveI purchases a tv and dinning rooms set ( table and 4 chairs) on 5-15-2014. tv was a pick-up item at the wharehouse and table would be delivered. all items listed on contract I signed. I was promised delivery in two weeks. Never recieved. I went back into the store was told by a manager [redacted]table was available but chairs were not, they could not deliver one without the other, per policy. Was promised two more weeks, I would have my dinning set deliver. Never received it. Called back and was told it would be delivered on schedule delivery 6/5. Never reced my dinning set. Went back into the store on 6/11 and complained, was told chairs on back order, table will be delived 6/12. Chairs wont be in until 7/15. Table top delivered 6/13, No issue(still no chairs). Waited and called store on 7/11 to confirm. Salesman ([redacted]) stated he didnt know what was going on, my contract closed and the chairs were removed from my contract, which means they pushed my contract threw so I had to start paying on the contract. I was told I did not have to start paying or the contract would not start until I had all of my merchandise. I have my contract, they fraudulently changed it and removed merchandise I already agreed to pay, and agreed to finance under my original contract and gave them a down payment based on all my merchandise total cost stipulated on my contract, dated 5/15/2014. My sales person ([redacted])stated he would call me back once he got details of why my contract was changed and closed, and it did not include my chairs (fraudulent). I did not hear back from him. I went into the store and asked for a manager, I spoke with [redacted], who stated he would contat the DM to get my contract opned and fixed back, no response to date and I got a payment book in the mail and no product.Desired Settlement: I need my contract fixed back to what I agreed and signed to accept. I need my contract to go into affect once I received my goods/services I agreed to,I need my product that agreed to purchase from Conn's,I want a concession for all my time and trouble.I want a written letter of apology and statement regarding the contract, changed contract, original agreed terms of my contract so that I can protect myself, in the future. I want my payments reallocated base on delivery of all my product.
Review: I received a dryer almost a year ago. My first 3 payments were for 150$. We then made payments of 54$ for a number of months. I became unable to work due to a stroke and we got behind. Seeing as how we had paid 150$ the first three months (3x the normal payment) I was under the impression we were still current. We caught back up and I called to make a payment only to find out not one of my payments had been logged. They keep horrible records and are lacking notes from a series of calls I had made. Following each payment I made via money order I called an verified they received payment. Also not documented. I contacted corporate and it took a week and more than 6 reps to give me straight answers on how many accounts I had, why some were closed and how much was paid to each account. I was told something different each time. I received zero calls, letters or emails. Following my initial called I received 1 letter stating a balance. One week following the letter I now receive 4-10 calls DAILY Even after I answer each call. Every rep I have spoken to has been incredibly rude and condescending. Half way speaking to reps when I don't cave and den them money I get transferred mid sentence and have to start over. They then deny o was transferred and tell me that I either called or the auto dialer did. No one will even attempt to help me because I'm past due. How would I know with verbal confirmation and no letters/calls. I was belittled and made to feel that their screw ups were my fault for not "checking my credit score regularly". I feel someone pocketed my money and I am not comfortable paying more until my payments are found. Unfortunately my AC practically exploded and ruined all my files. I told them I would call everyone's order location and find them. I was berated with questions and made to feel stupid. I was asked things such a "how do you pay car and electric without your records" I said I pay those jut fine. The reps response was "of course" in a snide tone. Every rep said I had to pay even more to hold my account from being charged off. I was not allowed time to find my receipts, only bullied for more money. I feel someone pocketed my money and deleted the numbers from the auto dialer so I wouldn't notice. I didn't want to bring this up because I don't have the means to do Anything about it, but I have a whole other product they don't even have record of because they lost the contact 4 times! It took them a week and 4 wrong products later to deliver it. Following that I had to come back several times to sign new contracts.Desired Settlement: resolution and to not be charged off.
Review: My husband and I purchased a set of couches back in [redacted] After a couple of weeks one of the couches started dipping(1st piece) and then noticed that one sinks(2nd piece) in and the other arm rest is loose (3rd piece). I had called in a service, all they ever did was take pictures of the item and never fixed the issue. After the last visit of technician not fixing the sets I went to the store located on [redacted], the manager [redacted] helped us out and were approved on [redacted] to get an exchange. Since then we have not received our couches both the store and the distribution center seem to be on different pages. One manager ([redacted]) from the store location says one thing and then the distribution center say something else. We have been getting the run around. The manager [redacted] laughed at my as on was on the phone with me, told him that was very rude customer service actual words I said was "[redacted]" customer service and he then hung up on me. I then called him back and said he didn't have to be rude and hang up for me telling him the truth... how can he laugh at a customer for asking her money back when all I have been receiving is rude customer service. The only ones who have helped me was the manager [redacted] and [redacted]Desired Settlement: We just want our money back and not have to deal with them. They stated they can credit us but I don't want to deal with them ever again. I don't think they deserve our money for all the issues we have been through and for all the rude customer service from other staff.
Review: I requested that my payment date be after the 21st of the month closer to the 25th, because of how I am paid. the sale man did not do my request.
Review: My husband and I applied on 6/23/2014 for conn's credit, we got approved for 3,500 credit.That same day we went out to shop for a bedroom set and we requested to get the bedroom set deliver on tues 6/24/14 after 4pm because both of us work and we are not available in the morning for the delivery. The delivery guys called my phone around 10 and confirm with me that they were going to deliver the room set between 12 I advise them that no one is home and if they can deliver it after 4 they mentioned they couldn't because they had one more deliver and they were done for the day. I told them to reschedule the delivery for thursday 6/26/14 on my day off,this lady from conns delivery warehouse called to confirm appt and she told me they were going to deliver by 2-5. The delivery showed up at 5 they didnt call me before to make sure if I was home, and they deliver every thing except when they were installing the headboard they broke and they lie saying that it was a manufacture defect. We confirm with the lady at the warehouse that they could bring the headboard the next day after 4 because no ones going to be home in the morning and no they didnt bring it the next day.My husband went back to the store talked to [redacted] the manager and he told him he couldnt do anything.My husband told him he has to escalate the delivery and they need to go deliver it by sat 6/28/14 he is home the whole day. He called the manager and he said that the delivery guys were not going to deliver it but he was going to get one of his employees to get the headboard from the warehouse and get it to our home. That didnt happen delivery guys dropped it off at the store. My husband called manager and he told my husband that we have to go and pick up the headboard. That is not right we payed for the delivery and they didnt deliver it.We dont want the room set anymore they can come and pick it up, the manager told my husband that we need to pay $129 for the delivery guys to pick up the room set.We are not paying anything for pick up.Desired Settlement: We are frustrated that they couldnt deliver one missing piece of furniture the headboard, we want CONN'S delivery guys to go and pick up funiture from our house and we will not be applying for credit at that store. We will go to a different store to get our bedroom set.
Review: I purchased a stackable washer and dryer from Conn's this past week. The unit was delivered on March 15th. It worked for one day. I called on March 16th and explained that the unit was no longer functioning. An exchange was scheduled and a replacement unit was delivered on March 18th. This one never worked correctly and another exchange was scheduled. I received the third unit on the 21st. Again, this unit did not function properly. The delivery men told me that the issue was the electrical outlet and not the washer/dryer and that an electrician would need to come fix it. This seemed a plausible solution due to the fact that three units had been delivered and all three malfunctioned. However, an electrician just left my home after checking the outlet, power supply to the unit and the unit's fuses. All were fine and in working order. He assured me that the problem was indeed the appliance. I called and spoke with the assistant manager at the Conn's on Gessner Road. His name was [redacted] or something similar. He said he will be calling back to schedule a fourth unit to be delivered. He assured me that Conn's would not be reimbursing me for the cost of the electrician's visit, which was $175.00. I am a recent college graduate with a strict budget and was not anticipating this extra cost, let alone the cost of continued laundromat visits after purchasing a new washer and dryer. This has been a fiasco that I should never have had to deal with. The least Conn's could do is make sure they cover the extra expense that they have caused me.Desired Settlement: Reimbursement of cost of electrician $175.00
Review: The delivery team from Conn's caused damage to a 3 month old side by side refrigerator when moving it to the garage. Initially I was told by the delivery team supervisors and the person that has the delivery contract that they would replace the doors on the refrigerator. Now they state that the doors cannot be replaced and the third party regional manager made a "take it or leave it" offer of $150.00. This refrigerator when purchased on [redacted] costs $[redacted] plus tax.Desired Settlement: The desired outcome is to have he side by side doors replaced.
Review: Please be advised this company violated the fair debt collection act at the time they were collecting on this account in 2010/2011. I had to file a complaint with their corporate office and Revdex.com. The agreement was to zero the account out as paid in full and report as a charge off! This has caused additional stress to me and my wife. I've contacted Conn’s by fax, email, and phone. The customer service agents seem to avoid my concern when calling. They will just transfer me all around the world. I want this charge off removed from my credit reports in the amount of 7902.00.
Review: I purchased a refrigerator from Conn's in [redacted] on xx-xx-xxxx. Within a few days they had a company deliver the purchase. Since that delivery was done by two of the most inept people in the state, I began to wonder whether purchasing something from Conn's was a good thing. They had to remove both front refrigerated doors, remove the entire drawer system to the freezer, removed the front door before deciding to remove the rear door and bringing it that way. I honestly didn't mind them doing that but I had to reinstall both doors, while these two tried to reassemble the doors and freezer drawer system - a task that when completed looked like the product of something done by the [redacted].I made several calls to the store and Conn's customer service people to have someone come out and reassemble the doors but to no avail. They insisted on sending the same delivery company out to correct the problem and I insisted on a trained technician since I had purchased an extended service contract. Meanwhile I was losing food due to outside room air infiltrating into the refrigerator. Mind you the manufacturer's warranty was still in place but as soon as I told them what the problem was they told me it wasn't their fault, rather the store's problem to fix - it was their delivery service that created the problem and the last calls to Conn's went unanswered. Yesterday I opened the freezer section drawer and the middle tray came out in what appears to be two be two unbroken pieces. I cannot get down on the floor to try and fix it since I am permanently disabled having partially lost the use of my legs while serving in the military. In other words, unless Conn's is forced into fixing the refrigerator properly by trained people, I now own a non air tight refrigerator and a freezer that requires me to dig, dig and dig for items instead of just reaching into a shelf. It's turned into nothing more than a big stainless steel boat anchor.The other problem I have encountered with Conn's is their creative book keeping and their deceptive business practice of having their sales staff add charges onto the contract without the consumer's consent or knowledge. I was charged approximately $[redacted] for insurance to cover the loss of the unit should it be stolen or damaged in a fire or other disaster. When I asked what that was for, the salesman told me to bring in a copy of my homeowners policy and the charge would be removed. I did so but the payment did drop and I questioned Conn's customer service AGAIN and to this day have not received a reply. I was told by store personnel including the various managers that the amount is deducted at the end of the contract. Now if you can't see the problem with this, then you would also be deceived and ripped off. Let's say the total of the purchase for the refrigerator and service contract was $[redacted]. Now add the $[redacted] for insurance and you have a total of $[redacted] These figures are examples but Conn's adds the interest on $[redacted] into the payments and not the actual $[redacted] for goods received, they amortize on the larger figure and make additional money on something not in my possession. After I brought in my homeowners policy and was told Conn's would deduct it from the contract amount, I assumed the payments would go down as any reasonable and prudent person would. I also figured that without changing the original payment amount which I had budgeted into my monthly expenses, I could afford an additional furniture for our home. With that in mind, I also purchased three items, a desk, chair and a corner table on the condition it would be delivered in time for a party I was having. I even paid to have the three pieces assembled. Conn's delivered the pieces two days prior to the party, which was good and the delivery company sent two different people, which appeared to be better but that's where it stopped. Those two tried assembling the desk three times before they got it right, rather almost right since I had tDesired Settlement: DesiredSettlementID: Other (requires explanation)
B And B Movers Rating
Description: Movers, Movers - Office, Moving & Storage Company, Moving Services - Labor & Materials, Moving Supplies, Packing & Crating Service, Relocation Service, Storage Units - Household & Commercial
Address: 3340 Forest Blvd, Jacksonville, Florida, United States, 32246
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