B And B Movers

Review: BOUGHT A SOFA SET LAST YEAR. WAS TOLD AT PURCHASE I SHOULD GET THE EXTRA WARRANTY PACKAGE THAT IT WOULD COVER ANYTHING FROM DOGS MESSING IT UP TO SAGS AND SCUFFING. DID A WARRANTY CLAIM THE GUY THAT CAME OUT SAID IT WOULD BE A CLAIM AND THAT WE WOULD GET A NEW SET.CONNS CORP CALLED SAID THAT IT WAS NOT UNDER WARRANTY DUE TO IT BEING WARE AND TAER ON THE ITEM. SO THE SALESMAN SAID ANYTHING THAT COULD HAPPEN WE WILL REPLACE, THE DRIVER THAT DID THE INSPECTION SAID WE WILL REPLACE, NOW THAT CORP.. IS CALLING ME THEY TOLD ME THAT THERE EMPLOYEES LIED TO MY FACE AND ITS NOT THERE FUALT THE PRODUCT DIDNT HOLD UP.Desired Settlement: WANT A FULL REFUND FOR PRODUCT AND WARRANTY PAYMENTS, ALSO WANT A SETTELMENT FOR BEING LIED TO, ALSO THE FACT THAT I HAD TO SET AT MY HOUSE FOR 6 HOURS WAITING ON THE DRIVER BECAUSE THEY GAVE HIM THE WRONG ADDRESS. ALSO THE FACT THAT I HAD TO GO UP TO THE STORE NUMEROUS TIMES TO GET THIS TO HEPPEN WASTING GAS, NUMEROUS PHONE CALLS TO HAVE THEM COME OUT AND TO BE LIED TO SEVEREL TIMES. SOFA SET COST 3541.54 WITH WARRANTY CLAIM SETTELMENT FOR WASTING MY TIME AND GAS 600.00

Business

Response:

Thank

you for the opportunity to respond to [redacted] complaint. According to our records on 11/**/12, [redacted] purchased a Hartwell furniture set and 48-month Furnituregard with us. [redacted] contacted us on 1/**/14, stating the

armrest cushions were sinking down. A

service call was set-up and upon inspection the serviceman found the sofa armrest has lost its structure which

is normally caused by applying pressure and using it as support when getting up

from a seated position. [redacted] was later contacted by Conn’s and advised this

is not covered by FurnitureGard. [redacted] was contacted on 2/**/14, regarding

his concerns and Conn’s has agreed to add additional padding and restructure

the armrest as a gesture of goodwill. [redacted] will be contacted by the

Furniture repairman with first available date within 2 business days.

If I may be of further assistance, [redacted] may contact me directly at [redacted]

Kind regards,

Customer Relations

Review: I just posted a review of CONN's.EVERY WORD IS TRUE AND I CAN PROVE IT.I also just paid my account online IN FULL and will be cancelling account and will never step into a CONN's store again.You're a THIEF for keeping my $79 rebate for 6 months and STILL wont correct your mistakes.I will be alerting anybody else of your behavior and I AM FILING A Revdex.com COMPLAINT !!!Conn's[redacted]Write a revieW2.47 reviewsSort by:Most helpful[redacted]purchased a range in Oct 2013. I made the purchase with an advertised 10% off and delivery fee rebate of $79 promised for 6-8 weeks after receipt. I have been lied to many times by the people who Conns hires to process those rebates (Rapid Rebates) what a misleading name. Every time I called the said they would begin processing the claim again and it would take another 6-8 weeks. It is now the end of April 2014 and after 6 months I still don't have it. I complained again and again they said they would issue a new check and it would still take ANOTHER 6-8 weeks. Even after all their errors they wouldn't correct their mistake reasonably but put the work at the back of the line AGAIN. Conn's customer service also will do nothing to expedite the refund they promised in 6-8 weeks when I made the purchase even after all these errors by their hired company Rapid Rebates failed to send it out for SIX MONTHS NOW and with a promise IT WILL TAKE ANOTHER 2 MONTHS TO FIX AGAIN. DO NOT EVER BUY FROM CONN'S I sure wontDesired Settlement: I want the advertised $79 delivery fee refund NOW which I was promised when I made the purchase 6 months ago.They promised it in 6-8 weeks The latest info is that they mailed it early March 2014 and I DONT HAVE IT.

Business

Response:

Thank you for the opportunity to

respond to Mr. [redacted] complaint. We deeply apologize for any

inconvenience this issue may have caused. We have reviewed his complaint

and found the Rebate Claims Department mailed a rebate check in the amount of

$79.99 to the address on file March 12, 2014.

Mr. [redacted] contacted our Helpdesk Department on April 9, 2014, stating he had not received his

rebate refund. Mr.[redacted] has been contacted and Conn’s has agreed

to stop payment on the original refund check and re-issue a new check to

expedite. We ask that Mr. [redacted] please allow 7-10 business

days to receive.

If we may be of further assistance, Mr.

[redacted] may contact us directly at [redacted]

Kind regards,

Customer

Relations

Review: I requested that my payment date be after the 21st of the month closer to the 25th, because of how I am paid. the sale man did not do my request.

Because the due date I thought I had and the one the sales man arranged are different, I lost the cash value option of the merchandise that I purchased. I even requested several times for the sales man to cancel the contract of the smart tv that I purchased but did not pickup/receive for about the first month. In fact the sales man brought it to my house, I guess because he realized that I did not want it. I convinced myself that because it would be 1 year same as cash, which I heard so many time from Conn's, I truly believed that this was the case!!!! I was not told what cancels this feature, and I was made to believe that the down payment was the same as the first payment on the merchandise. I found out that all of this was not true: The due date I requested is not in effect; this has caused a late payment which is the feature that cancels the 1 year pay as cash. I would HAVE NOT IN MY RIGHT MIND PURCHASED THIS MERCHANDISE WITH 21+% credit. Absolutely no way! Plus the $3,000 loan amount is staying on my credit despite the current payoff being $1900. which includes interest. The "loan amount" is at $3,000 and is as if I am not paying on the merchandise and hurting my credit. The only Conn's lives up to is their name. They really are a true "Conn" game as is their sales people. I believe the sales man makes a greater commission on the loan amount and not on the cash value payoff in one year. On top of every thing customer service tells me different things.. I was told I was reinstated to a cash value 1 year payout, but each time I call back, I find out that it is not so. Also, I have stated many time about my due date not being when I wanted it and after 10 call to Conn's, I just am finding out that I could request a change to this. Customer service acts like they are helping you but it is being in a spin cycle. The same garbage in then same garbage out, just with a pleasant voice on the other side saying set statements and "I am sorry you feel this way, Mam. They send thing to s review" committee' but it is predictably denied. Of course, why would they give up 21% interest on their items. I feel like I am paying double for these two items. I feel conned and taken advantage of. I am not a technology geek or must have the latest gear type of person. In fact I did not have a TV for about 4 years before the purchase. Plus I have a laptop computer that I was managing everything with and did not need a desk computer. I though I was getting a good a fair deal the way the sales man told me, and what he told me and did not indicate any problems. I think he liked that I could get a pretty good level of credit, with Conn's....but really is a high interest loan at an undisclosed %tage, and did not ask becuase I was paying a year without interst!!!!! Do I have any rights hear? At this point I would like my status changed to what I was told and sold, I want my due date I was told. or I would like to take bake the merchandise and get back all my money.Desired Settlement: I want back any interest charged and want what I was told, not interest for 1 year. I want my due date when originally requested. I I cannot have what I was told and sold then Conn's can take back the merchandise and I can go back to being whole again with no TV, and not desk computer. Just a lap top and my books.

Business

Response:

Review: cancel my warranty expect a full refund of $210 only receive $32 never mentioned that there will be a fee to cancel the service and prorated my Amount. sales personnel do not explain full detail to customers about warranty.Desired Settlement: A full refund for the amount of 210.00 that's how much I paid for the warranty.

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted] complaint. Our records show on 9/1/12, Mr. [redacted] purchased a Sony notebook, Ipad bundle and 25 month

RSA & Accidental damage coverage on the Ipad. We show Mr. [redacted] submitted a service

agreement cancellation request on 4/1/14.

The warranty was canceled as stated in the terms and conditions of the

coverage and Mr. [redacted] was issued a refund for $32.06. Therefore we are unable to honor his request.

We have included a copy of Mr. [redacted]’s invoice acknowledging he

was provided a copy of the RSA & Accidental Damage brochure and contract, a

copy of the terms and conditions. And

also a copy of the service agreement cancellation request which includes a

reminder of how the cancellation refund is calculated.

Kind regards,

Review: I made a purchase of a nobel sofa, wedge, loveseat, recliner on 6/14/2014.We waited all day for the delivery. [redacted] in Conns warehouse stated that they would take the delivery charge off of the bill. $129.99. Come to find out the charge will not be deducted until the bill is almost paid out. That what Conns stated after the fact.The wedge was returned. It was purchased at your clearance center on [redacted] However, the sofa has a tear, the two seat recliner does not work properly on both sides. I called for a service repair. The latest that they could send a technician until July 12, 2014. That is too long of a wait. This is unacceptable. I pay my Conns bill on time and I am never late. We need help now. I am forwarding this to the Revdex.com.Thanks [redacted]Desired Settlement: They either need to come and fix the furniture before July 12, 2014. Or they need to replace it.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] complaint. Our records show on 6/14/14,

Mrs. [redacted] purchased a Catnapper Nobel furniture set which consisted of four

pieces (sofa, loveseat, recliner, and wedge) with a 1-year limited

manufacturer’s warranty however, the wedge was returned and a credit of $216.50

was processed to Mrs. [redacted] account. On 6/20/14, Mrs. [redacted] contacted us

stating the recliner cushions are loose, the wood is visible and it was not working

properly, also there were three nicks on the sofa. Mrs. [redacted] was informed

that nicks are not covered under the manufacturer’s warranty however; we could schedule

a technician to come out to assess the recliner. Our records show Mrs. [redacted] service appointment has been re-scheduled for 6/27/14 as requested.

If we may

be of further assistance, Mrs. [redacted] may

contact Customer Service at [redacted]

Kind regards,

Customer Relations

Review: I have been receiving harassing phones calls 10-15 times a day for weeks on end about a debt that belongs to someone else [redacted].

I have been continually harassed by debt collectors representing Conn's for a debt that is not mine and the person they are seeking does not reside at my address [redacted]. I have explained this on several occasions but the calls continue many times per day. Today we received at least six of these harassing calls and probably more that we did not answer. I am tempted to file a complaint with the Federal Trade Commission and seek legal counsel to file a lawsuit as they are continually violating The Fair Debt Collection Practices Act.Desired Settlement: I want Conn's to never call my residence again. I have never conducted business with them and they need to honor my wishes to stop calling.

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted] concerns

regarding phone calls he has received regarding a Conn’s account. We have

determined this account belongs to another customer and Mr. [redacted] phone

number was linked to the account in error. We have

placed a cease & desist on the telephone number provided by Mr. [redacted] In the event Mr. [redacted] receives any further calls

from Conn’s we ask that he contact us immediately so we may address this matter

further.

We sincerely apologize for any inconvenience Mr. [redacted] experienced concerning this matter.

Review: My husband and I purchased a set of couches back in [redacted] After a couple of weeks one of the couches started dipping(1st piece) and then noticed that one sinks(2nd piece) in and the other arm rest is loose (3rd piece). I had called in a service, all they ever did was take pictures of the item and never fixed the issue. After the last visit of technician not fixing the sets I went to the store located on [redacted], the manager [redacted] helped us out and were approved on [redacted] to get an exchange. Since then we have not received our couches both the store and the distribution center seem to be on different pages. One manager ([redacted]) from the store location says one thing and then the distribution center say something else. We have been getting the run around. The manager [redacted] laughed at my as on was on the phone with me, told him that was very rude customer service actual words I said was "[redacted]" customer service and he then hung up on me. I then called him back and said he didn't have to be rude and hang up for me telling him the truth... how can he laugh at a customer for asking her money back when all I have been receiving is rude customer service. The only ones who have helped me was the manager [redacted] and [redacted]Desired Settlement: We just want our money back and not have to deal with them. They stated they can credit us but I don't want to deal with them ever again. I don't think they deserve our money for all the issues we have been through and for all the rude customer service from other staff.

Business

Response:

Thank

you for the opportunity to respond to [redacted] complaint regarding a

purchase made under [redacted]. On [redacted],

we contacted [redacted] to discuss her concerns during the conversation she

informed me the issue was resolved prior to receiving a call. [redacted]

was informed her recliner was now available and she was scheduled for delivery

on [redacted].

We sincerely apologize to [redacted] for her experience and any inconvenience

that has been caused.

If

we may be of further assistance, [redacted] may contact Customer Service at [redacted].

Kind regards,

Customer Relations

Review: Contract issues/advertising issues/billing and collections issues/customer service issues/ delivery issues/guarantee or warranty issues/product issues/ refund issues/ all of the aboveI purchases a tv and dinning rooms set ( table and 4 chairs) on 5-15-2014. tv was a pick-up item at the wharehouse and table would be delivered. all items listed on contract I signed. I was promised delivery in two weeks. Never recieved. I went back into the store was told by a manager [redacted]table was available but chairs were not, they could not deliver one without the other, per policy. Was promised two more weeks, I would have my dinning set deliver. Never received it. Called back and was told it would be delivered on schedule delivery 6/5. Never reced my dinning set. Went back into the store on 6/11 and complained, was told chairs on back order, table will be delived 6/12. Chairs wont be in until 7/15. Table top delivered 6/13, No issue(still no chairs). Waited and called store on 7/11 to confirm. Salesman ([redacted]) stated he didnt know what was going on, my contract closed and the chairs were removed from my contract, which means they pushed my contract threw so I had to start paying on the contract. I was told I did not have to start paying or the contract would not start until I had all of my merchandise. I have my contract, they fraudulently changed it and removed merchandise I already agreed to pay, and agreed to finance under my original contract and gave them a down payment based on all my merchandise total cost stipulated on my contract, dated 5/15/2014. My sales person ([redacted])stated he would call me back once he got details of why my contract was changed and closed, and it did not include my chairs (fraudulent). I did not hear back from him. I went into the store and asked for a manager, I spoke with [redacted], who stated he would contat the DM to get my contract opned and fixed back, no response to date and I got a payment book in the mail and no product.Desired Settlement: I need my contract fixed back to what I agreed and signed to accept. I need my contract to go into affect once I received my goods/services I agreed to,I need my product that agreed to purchase from Conn's,I want a concession for all my time and trouble.I want a written letter of apology and statement regarding the contract, changed contract, original agreed terms of my contract so that I can protect myself, in the future. I want my payments reallocated base on delivery of all my product.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] complaint regarding her experience with us. According to our records, Mrs. [redacted]

purchased a 55” Toshiba, table, and 4 chairs on May 15, 2014. We show on the day of delivery the chairs

were not available and were canceled from the invoice in error. Mrs. [redacted] was contacted by the store

manager after we received her complaint.

Mrs. [redacted] has been back to the store and has signed a new contract

which shows her first payment is not due until September 8, 2014 and her chairs

were delivered on August 1, 2014. We sincerely apologize to Mrs. [redacted] for the

experience she had with us, her concerns have been addressed with those

involved to ensure they are not repeated.

If we may be of further assistance, Mrs. [redacted]

may contact us at [redacted]

Kind regards,

Review: On Friday August 1, 2014 I made a payment in the amount of 133.68. I also have another account with Conn's which was actually due on August 1, 2014. Thru error I paid on the wrong account and once I realized my mistake I contacted Conn's on Monday August 4, 2014 to try and have this transaction reversed. I have been getting phone calls from Conn's every 30 minutes or so on my cell phone as well as at work. I was told on Monday that the transaction could be reversed and that the payment of 133.68 would be transferred to go towards the payment on my other account that is only suppose to be 69.00 a month. I am tired of the harassing phone calls because Conn's employees are not reading the notes that have already been placed on my account. After explaining the situation several times a day to several different representatives they are still asking me to make another payment. I have been dealing with this company for about 2 years now and have never been late with payments. I make one mistake of paying on one account to early and they cant simply take my money and put it towards the account that is do now seems a little ridiculous and I will never do business with this company again after all of my items have been paid for.Desired Settlement: I would like for them to simply put what is due towards my current payment and give me the rest of my money back and stop the harassing phone calls. Horrible Business

Business

Response:

Thank you for the opportunity to

respond to Mrs. [redacted]’s concerns regarding her account. Mrs. [redacted] stated she processed a payment

for one of her accounts in error. The

payment was supposed to be applied to a second account.

According to our records, Mrs.

[redacted] submitted a payment on August 1, 2014 in the amount of $133.68 on

account #[redacted]. Mrs. [redacted] called

customer service on August 5, 2014 and stated she made the payment on the wrong

account and wanted the payment moved to account #[redacted].

As of August 8, 2014, the payment

in the amount of $133.68 has been debited from account #[redacted] and credited

to account #[redacted]. Please note it

can take 7-10 business days to process a debit/credit to move a payment applied

to an account in error.

We value Mrs. [redacted] as a

customer and appreciate her business.

Review: I purchased a washer and dryer on 6/25/14 at Conn's location in Amarillo, TX, I paid cash and bought the GE service warranty on each of the appliances. About a week after delivery, I noticed that the dryer was making a banging noise after it ran a while, I called Conn's to report this and request service, they said I had to call GE, since I had a service warranty on the appliance. I called GE and waited a week and a half to have them come out to tell me the dryer was irreparable and that I should contact Conn's to set me up with a new dryer. I called Conn's - REPEATEDLY and explained my situation to them, each time I was given different information on how to go about getting a replacement. A woman named [redacted] and a woman named [redacted] both gave me contradictory information on how to get a new dryer - one said that I had to have GE come out, their hands were tied, the other said I needed to have a Conn's store delivery person come and look at it before they could deem it defective! fast forward to 2 weeks ago - I go into store to talk with manager[redacted] - he assures me that he will handle this and that he is on the case, he is the store manager after all.He did nothing for me but pass the buck to "Corporate" and said he has to get approval from them to give me a new dryer. I have had no dryer for a month now, I have 2 small children and lugging clothes to the laundry mat to dry at my own personal expense, because I cant use the dryer I bought and they wont exchange it or even take it away. At my wits end with these people,I asked the store manager to please just give me a refund and come and take the dryer away, I would just buy another one somewhere else,I was told that there would be a "$100.00 restocking fee"!FOR A DRYER THAT DOESN'T WORK!I told them that was ridiculous and they said their hands were tied, they had to get someone from " Corporate" to approve anything on my behalf. The store manager assured me he would be working on my behalf to resolve this - THAT WAS 2 WEEKS AGO. Please help!Desired Settlement: Please have them quit giving me the run around and have them refund my $$ WITHOUT a 100.00 restocking fee.I would also like to be reimbursed for all of the $$ I have spent at the laundry mat drying my clothes for the last month. They cant restock a broken dryer and I just want to be done with these people. They are horrible, I cant tell you how horrible this whole experience has been. I have never reached out to the Revdex.com for anything before! They take your $ and then dont care about what happens.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] complaint regarding her experience with us. Our records show on June 25, 2014, Mrs. [redacted] purchased a GE washer, GE electric dryer and 24 month repair service

agreement which was delivered on June 28, 2014.

Mrs. [redacted] contacted us on July 3, 2014 stating the dryer was making a

boom sound when turning and shaking a lot.

We show Mrs. [redacted] was advised to remove the shipping bolts. Mrs. [redacted] contacted us again on July 15,

2014, stating the unit was still not working properly. A service order was

set-up with the manufacture and the technician advised the dryer was not

repairable because the drum was damaged.

Mrs. [redacted] has been contacted by Conn’s and we

have agreed to exchange her dryer for a new one. We show the new dryer was delivered on August

7, 2014 and was received in good order. We

followed up with Mrs. [redacted] and she confirmed the new dryer is working

fine. We sincerely apologize to Mrs. [redacted] for the experience she had with us, her concerns have been addressed

with those involved to ensure they are not repeated.

If we may be of further assistance, Mrs. [redacted]

may contact us at 1-877-358-1252.

Kind regards,

Review: On May 11,2014 I contacted Conn'd that my smart tv was broken and to file a claim against the protection plan. I was told someone would contact me within 72 hours. That came and went and turned into 3 weeks of me calling only to find out that it was no technician in my area. I waited another 2 weeks for a 5 digit approval code to return the TV for credit towards an account I opened to replace the TV. Only to take the damaged TV and Beats bundle back to the store where I was told the only way to leave the damaged merchandise was to sign a volunatry release of merchandise invoice where the manager assured me that it would be taken care of only to find out a month later I should not have signed it and am now responsible for over 1400.00 in merchandise.Desired Settlement: Credit to my account.

Business

Response:

Thank you

for the opportunity to respond to Ms. [redacted] complaint. Our records reflect

that Ms. [redacted] purchased a television with a 49-month Repair Service Agreement

on 2/2/14 via invoice #[redacted]. Ms. [redacted] contacted our service department on

5/11/14 stating that her son broke the screen. The replacement authorization

request was submitted to the manufacturer. Ms. [redacted] purchased another

television on 5/12/14 with invoice #[redacted]. The exchange was approved on

5/23/14. On 7/24/14 we received a call from Ms. [redacted] requesting the exchange

credit be applied to her account. The exchange credit of $865.99 was submitted

on 7/24/14 and posted to the account on 7/28/14.

If we may be of further

assistance, Ms. [redacted] may contact Customer Service at [redacted]

Kind regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

From: [redacted]

Sent: Wednesday, August 20, 2014 5:12 PM

To: drteam

Subject: Conn's

In regards to the credit for the television which I gladly appreciate there is still an issue with the Beats bundle tablet that has been at the store since June 26th, 2014. I have been given a ticket number for service and have had that number for more than 3 weeks almost a month and still no one seems to know where the ticket is or that the ticket was not crated and to expect a call from Conn’s and I have not received a call for the broken merchandise just collection calls for something that has been broken for almost four months. Then I owe over $1,000.00 for a purchase between $219 and $299.00 I am not sure. They had revoked the no interest for six months and this is going towards my credit. I am not pleased at all with Conn’s as this issue has been ongoing since May 2014.

Sent from Windows Mail

Business

Response:

We

have researched Ms. [redacted] additional concerns regarding the Beats Bundle

that was purchased with us. Our records

show on 2/2/14, Ms. [redacted] purchased the bundle which came with a 12 month manufacturer’s

warranty. Our records do not show Ms.

[redacted] contacted us regarding her tablet not working properly prior to 6/27/14. We found Ms. [redacted] did visit the store on

6/27/14, stating her tablet was not holding charge. Although Ms. [redacted] only has a manufacturer’s

warranty we offered to send the tablet in for service however, she

refused. Ms. [redacted] was aware of our

Return and Exchange policy and decided to Voluntary Release the

merchandise. Once the voluntary release process has been

completed the residual balance will be applied to her account. Ms. [redacted] will be responsible for any

remaining balance on the account.

Attached is a copy of the signed Voluntary Release form that was obtained when Ms. [redacted] left her tablet at the store.

If we may be of further

assistance, Ms. [redacted] may contact Customer Service at [redacted]

Kind regards,

Customer Relations

Review: I have been harassed by Conn's collection department for 3 months. They keep calling my mobile phone looking for [redacted] and they are contacting the wrong number incessantly. I have called them 4 times and asked to have my number removed from her account. They assure me it has been deleted, and then I receive more harassing collection calls. It needs to stop.Desired Settlement: I want them to remove my mobile phone number from the file of this [redacted] person and STOP HARASSING MY MOBILE PHONE.

Business

Response:

Thank you for the opportunity to respond to [redacted] concerns regarding an account. [redacted] stated he has been receiving collection calls regarding an account that is not

his.

We have determined this account belongs to another customer

and [redacted] telephone number was linked to the account in error. We have placed a cease and desist on the

telephone numbers provided by [redacted].

In the event [redacted] receives any further calls from Conn’s

we ask that he contact us immediately so we may address the issue further.

We sincerely apologize for any inconvenience [redacted] has received due to this matter.

Review: Purchased a laptop on 8/9/2014 -- I decided to return the laptop today 8/22/2014 but was told by store management that I was "outside" my return parameters. He stated that the policy had changed but was unclear as to when it was changed. I advised him to visit www.conns.com website and read the return policy which clearly states 14 days. He called corporate and spoke to someone( he would not tell me who) and then advised me that corporate said no to the return. I traveled home and called corporate myself and advised them of the aforementioned issue and they stated they indeed the website said 14 days.. and that he had authority to return the item. I called the store back and spoke with the same manger and he stated I need to call corporate back to open a complaint ticket.

Product_Or_Service: HP LaptopDesired Settlement: DesiredSettlementID: Refund

I want a full refund. I also do not feel like I need to pay a restocking fee as there is nothing on the return policy that states I will be charged at 15% fee for restocking.

Business

Response:

Thank you

for the opportunity to respond to Mr. [redacted] complaint. Our records show on 8/09/14,

Mr. [redacted] purchased a [redacted] Touchsmart notebook. On 8/22/14, Mr. [redacted]

contacted our Helpdesk Department stating that he attempted to return his

notebook to the store but was informed by the sales representative that he was

outside the Return and Exchange Policy. After further review and research, we

confirmed Mr. [redacted] was still within the 14-day Return and Exchange Policy

from the date of his purchase. Our

records show as of 9/1/14, Mr. [redacted] returned the notebook and we processed a

credit in the amount of $1082.49 to his account. As a goodwill gesture, Conn’s

has agreed to honor Mr. [redacted]’ request to issue a refund in the amount of

$150.00 for the restocking fee. Mr. [redacted] may visit his nearest Conn’s store

to process the refund back to his Visa card. We sincerely apologize to Mr.

[redacted] for the experience and any inconvenience that has been caused.

If

we may be of further assistance, Mr. [redacted] may contact us at 1-877-358-1252.

Kind

regards,

Kathryn James

Customer Relations Officer

Review: I purchased a few items from the Conn's location in [redacted] along with a 4 year warranty for these items (inv [redacted])

I called to have their 3rd party company come look at the power loveseat due to the material ripping on the center console. The gentleman came out, took his pictures and even pointed out another section where the loveseat is in need of repair. A few days later a call is received from Conn's that they are not going to repair the items, I asked for a manager to call because I do not agree with their findings. The item is failing at the location the repair guy pointed out and the material is separating at the other location.

To date no member of management has reached out to discuss thisDesired Settlement: I want the item repaired which is why I purchased a 4 year warranty

Business

Response:

Thank you

for the opportunity to respond to Mrs. [redacted]r’s complaint. Our records show on [redacted] Mrs. [redacted]r purchased a [redacted] power loveseat with a 48-month FurnitureGard

Plan. On [redacted], Mrs. [redacted]r contacted us stating the loveseat is peeling on the

center console. A service call was scheduled on [redacted]; upon inspection the

serviceman found the center console had a tear on top of the lid and scuff

marks on side of the console. The serviceman also found that the left topper

seat casing had a blown out zipper on bolster and submitted documents along

with pictures for further review. On [redacted], a service representative attempted

to contact Mrs. [redacted]r to inform her based on the serviceman findings and pictures,

cracking and peeling of the material is not covered by the FurnitureGard Plan.

At this time we are unable to honor Mrs. [redacted]r’s request to repair the loveseat

due to the reported damages is not covered; please refer to “Terms and

Condition” number 15: “What Is Not Covered” letter (M): cracking or peeling of

the leather topcoat or

finish.

If

we may be of further assistance, Mrs. [redacted]r may contact us at ###-###-####.

Kind

regards,

Review: I received a dryer almost a year ago. My first 3 payments were for 150$. We then made payments of 54$ for a number of months. I became unable to work due to a stroke and we got behind. Seeing as how we had paid 150$ the first three months (3x the normal payment) I was under the impression we were still current. We caught back up and I called to make a payment only to find out not one of my payments had been logged. They keep horrible records and are lacking notes from a series of calls I had made. Following each payment I made via money order I called an verified they received payment. Also not documented. I contacted corporate and it took a week and more than 6 reps to give me straight answers on how many accounts I had, why some were closed and how much was paid to each account. I was told something different each time. I received zero calls, letters or emails. Following my initial called I received 1 letter stating a balance. One week following the letter I now receive 4-10 calls DAILY Even after I answer each call. Every rep I have spoken to has been incredibly rude and condescending. Half way speaking to reps when I don't cave and den them money I get transferred mid sentence and have to start over. They then deny o was transferred and tell me that I either called or the auto dialer did. No one will even attempt to help me because I'm past due. How would I know with verbal confirmation and no letters/calls. I was belittled and made to feel that their screw ups were my fault for not "checking my credit score regularly". I feel someone pocketed my money and I am not comfortable paying more until my payments are found. Unfortunately my AC practically exploded and ruined all my files. I told them I would call everyone's order location and find them. I was berated with questions and made to feel stupid. I was asked things such a "how do you pay car and electric without your records" I said I pay those jut fine. The reps response was "of course" in a snide tone. Every rep said I had to pay even more to hold my account from being charged off. I was not allowed time to find my receipts, only bullied for more money. I feel someone pocketed my money and deleted the numbers from the auto dialer so I wouldn't notice. I didn't want to bring this up because I don't have the means to do Anything about it, but I have a whole other product they don't even have record of because they lost the contact 4 times! It took them a week and 4 wrong products later to deliver it. Following that I had to come back several times to sign new contracts.Desired Settlement: resolution and to not be charged off.

Business

Response:

Thank you for the opportunity to respond to [redacted]

concerns regarding account #[redacted]

stated she was not aware the account was past due because she had not received

any calls or mail regarding the account. She also

stated she mailed in money orders to pay on the account; however, these payments

have not been credited to the account.

According to our records, [redacted] signed a [redacted]

retail installment contract on February 14, 2015. The first

payment was due on the account on March 14, 2014. A welcome letter was mailed to the verified

address on file on March

5, 2014.

Another letter was mailed to [redacted] on March 15, 2014

reminding them if the payment was not made timely, they would lose their

no-interest financing promotion. We began call attempts on March 17,

2014.

Another letter was mailed to the verified address on

March 18,

2014.

Call attempts continued each day until May 20, 2014 when we

were able to speak with [redacted]. He stated on the recorded call that he had a

late check and would go into the store to make the payment on May 23,

2014.

That promise to pay was broken and the payment was

not made.

Call attempts resumed on May 24, 2014. Another

letter was mailed to the verified address on June 11, 2014 regarding

the past due balance on the account. Call attempts continued until June 12, 2014, when

[redacted] called our collection department. Per the

recorded call [redacted] was informed that the account was past due for $74.15.

[redacted] paid the $74.15 and there was no mention of payments made by money

order that she had not received credit for.

During the call on June 12, 2014, [redacted] stated she should have two accounts, a dryer and a

refrigerator.

[redacted] called back in on June 26, 2014 to find

out why the refrigerator was not listed on her account. .

Due to an error on our part, the account that had the

refrigerator on it was canceled; therefore, [redacted] has a refrigerator, which

she is not making payments on.

Collection efforts resumed on July 16, 2014 and we

were able to reach [redacted] on July 23, 2014 and he stated he would go in the store that

Friday July 29,

2014 to make a payment. [redacted] did not make the payment on July 29, 2014 as

promised and collection efforts resumed on July 30,

2014.

An additional letter was mailed to the verified

address on file on August 27, 2014. Another letter was mailed on September 14, 2014 and

again on October 9,

2014 as collection efforts continued. A legal

demand letter was mailed to the verified address on file on November 14, 2014. Then

an email was sent to [redacted] on December 10, 2015 as collection efforts continued. In

addition two emails were sent to the verified email address on file on December 29, 2014 and

again on January 5,

2015.

[redacted] called in on January 30, 2015 to

find out the balance on the account. [redacted] stated that a dozen payments have

been made on the account at this time. [redacted]

stated she watched her husband make a dozen payments on the account. [redacted]

asked to speak with a manager during this recorded call. [redacted] stated that

she would find her receipts. The manager attempted to let her know that

we could credit the account if she could locate the receipts. [redacted]

disconnected the call before the manager could communicate that to her. On January 31, 2015, we

mailed [redacted] and [redacted] a copy of their payment history to the verified address

on file. Additional emails were sent on February 1, 2015 and

another legal demand letter was mailed on February 3,

2015.

According to the recorded calls on February 9, 2015, [redacted] stated she received a delinquent letter in the mail and she would like to

speak with someone about the account. [redacted]

then stated she personally sent in $150.00 payments for 3 or 4 months and her

husband sent in 3 or 4 payments of $50.00 each. [redacted]

then stated she knew she was behind but was not sure how much. The agent

asked if she could send in bank statements to prove the payments were

made. [redacted] stated she would look for the bank statements. We attempted to

call [redacted] again on February 10, 2015 and on February 11, 2015;

however, [redacted] stated she is not paying on the account and disconnected the

calls.

When we spoke with [redacted] on February 12, 2015, she

stated she made several payments by money order and she does not have the

receipts.

[redacted] also stated she called each time she made

the payment to make sure it posted to the account; however, all of our calls are

logged and recorded and we do not have verification of those calls.

Collection efforts have continued to attempt to collect

the past due balance of $458.61. We have attached a copy of [redacted]’s

payment history for his records. If **. and [redacted] still believe their

balance is incorrect, they will need to fax in proof of the payments they are

stating they have made on the account.

We value [redacted] and [redacted] as customers and appreciate

them bringing their concerns to our attention. Thank you,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

They do not keep good records or record every single phone call. The notes in their file are not kept well. I've called and they've read me back notes that were completely wrong on every level. I corrected them and was told "Well that's what's in the computer" BUT ITS WRONG! The entire company is incompetant. My main issue now is they tell me everyday it's about to charge off. I need time to call everywhere I've gotten a money or and get the reciepts. They told me I only had a few days and they would do nothing to keep it from charging off even though this is their fault it's delinquent in the first place. The only payments they show record of are the two debit card transactions. Not a single money order. I also get called 6-10 ttimes a day even when I answer and talk to someone each and every time. It's harrassment.

Regards,

Business

Response:

Thank you again for the opportunity to respond to [redacted]'s concerns regarding her account. We are unable to stop the charge-off process without a payment posted on the account. [redacted] stated in one of the recorded calls that she knew she was at least four months behind on the account. The only way to prevent the account from charging off is to accept the payment arrangements offered to her. This will allow [redacted] the time she states she needs to locate the proof of payments. Thank you, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

There is no logic in giving a company MORE money when theybe lost all but two payments. I'm not comfortable with that. I don't work anymore and the two Pennys I have to run together are precious to me. I will not send my last penny to a company known for loosing money. If I had a payment to the CES himself I still wouldn't be comfortable.

Regards,

Review: [redacted] 2 TV were purchased, 1 defective out of the box I called conns.[redacted] location within 1 hour of purchase and was told they were out of stock but they would order and call me. 3 days later still no word so I called, they said still none but the once a week truck would have them the following week. I waited and called back in they claim now no tv are in and now I needed service to come out. They set a appt to come out and no showed the appt. They set another appt they guy came and said oh yeah it definitely is broken but it's in your biz we don't warranty it. I had called the store within one hour of receiving the defective TV and was promised a swap out. For the last four months I've been going around with the store in the corporate office about getting the TV swapped out I've now been notified that ** is not going to warrantee it I do not believe anything that this company has to say I've been lied to. I have had reps in the corp office yell, swear and hang up on me while I am trying to resolve this matter. All I want is the TV purchased to work. I have not paid this company since is my only leverage to get this product replaced. I have disputed the billing will certified letter with no responses. I have recorded calls, and documented phone log that I called in within 1 hour of receiving product. I was clear on purchasing this for my biz and was told to buy warranty that would cover theft of TV.

Deceptive sales practices, dishonest exchange return policies, rep fraud misrepresentation of product and service.Desired Settlement: Exchange of bad product /reset of terms

Most important a apology

Business

Response:

Thank you for the

opportunity to respond to [redacted]’s complaint. Our records show on

[redacted], [redacted] purchased two 65” ** Smart television’s both with a

1-year limited manufacturer’s warranty; no additional coverage was purchased.

[redacted] elected to pick up both televisions from our Conn’s warehouse

located in [redacted]. [redacted]

signed his pickup slip acknowledging he received both televisions in good

order.

We reviewed [redacted]

[redacted]’s complaint and found he contacted our service department on

[redacted] for service on one of his television. However; when asked to verify the

serial number associated with the unit that required service [redacted]

refused to provide the information stating the television was mounted on the

wall therefore; we were unable to create a service order. [redacted] contacted

service again on [redacted] stating half the screen on his television was not

showing the picture. A service appointment was originally scheduled for [redacted]

but after verifying the service location we found [redacted]’s television

was located at a place of business. A service representative contacted [redacted]

[redacted] to inform him that we are unable to service item(s) that are used

for commercial use as this void the contract therefore; the service order was

cancelled. As a gesture of goodwill, Conn’s agreed to send a technician to [redacted]

[redacted]’s business address to assess the reported damages on [redacted]. During

inspection the technician found the television’s panel was cracked which is not

covered under the Terms and Conditions of the manufacturer’s warranty and [redacted]

[redacted] did not purchase accidental coverage to cover the damage.

We attempted to contact

[redacted] on several occasions ([redacted], [redacted] and [redacted]) to discuss

his concerns however; we have been unsuccessful. Although we are unable to

determine when the damages to [redacted]’s television occurred, Conn’s is

willing to exchange the television if [redacted] is able to provide the

serial number and original packaging associated with the television to verify

there is no physical damage.

If we may be of further

assistance, [redacted] may contact Customer Service at

[redacted].

Kind regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

I have tried calling this business to move forward with getting TV Swapped out and no one knows what I am talking about and no one knows the rep who posted this resolution.

Review: Hello, please help review this complaint and help to get warranty honored or exchanged call it even with 800.00 I have paid .I have tried to get help from Conn's Customer Service Center and managers, also 5 Managers at Round Rock TX location given 20 1- 800 's to call put on hold long periods hung up on no solution solved .I am purchasing a living room set cost$3488.00 and, since delivered 10/2013 had a manufacture defect . Called reported was able to get a repair service man for Saturday opening until 03/2014 Per service man and good thing I went to store and got copy of work order or I would not have proof due to all my calls not noted and work order deleted ,is stated manufacture defect. The living room set 4pcs stiches coming undone arms loose .Was given manufacture # to deal issue my self per manager at location , manufacture willing to exchange set has 1yr warranty from manufacture .Per Conn's manager they will not issue credit due to loosing in living room set. I do not know what else to do I am still paying on time .Manufacture blames Conn's and they blame manufacture. If I returned set Conn's will charge off my credit when I have children and need my credit , I understand if my issue but it has a manufacture defect. Set will not last a 1 year before I need new ones . Please help my family and I get a solution please help.Desired Settlement: Please to be return with out charging off my credit first thing said to me if I return , I will loose with $800.00 payment given , exchange of living room set ,or settle with payment given of $800.00 payoff .I just don't want to stress over this issue when it has a manufacture warranty ,and the United Furniture manufacture willing to issue credit to exchange but Conn's declines due to them loosing and I don't see how when they will resale it please help .Thank you for your time and help.

Business

Response:

Thank you for the

opportunity to respond to Mrs. [redacted] complaint. Our records show

on 10/30/13, Mrs. [redacted] purchased a United Furniture Melody sofa,

loveseat, chair and ottoman which came with a limited 1-year manufacturer

warranty. Our records indicate Mrs. [redacted]

contacted us on 2/25/14 stating the seams on each piece were unraveling. A

service inspection was set-up the service man conducted minor repairs by repairing

the loose threading which is a normal occurrence caused from day to day

use. Mrs. [redacted] contacted United

Furniture and they agreed to exchange the set.

We received the approval on 7/14/14 and Mrs. [redacted] was

contacted. Mrs. [redacted] reselected a

new sofa and loveseat which was delivered on 7/19/14.

If we may be of further

assistance Mrs. [redacted] may contact us at [redacted]

Kind regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Hello,

Thank you so much for your time and help If I would of not file this complaint I don't know how much hoops I would have had to go thru with Conn's or manufacture.

I was approve for exchange of living room set .Again thank you all so much for your help and time .

Thank You,

Review: The delivery team from Conn's caused damage to a 3 month old side by side refrigerator when moving it to the garage. Initially I was told by the delivery team supervisors and the person that has the delivery contract that they would replace the doors on the refrigerator. Now they state that the doors cannot be replaced and the third party regional manager made a "take it or leave it" offer of $150.00. This refrigerator when purchased on [redacted] costs $[redacted] plus tax.Desired Settlement: The desired outcome is to have he side by side doors replaced.

Business

Response:

Thank you for the opportunity to respond to [redacted]’ complaint.

We received [redacted]’ complaint and found upon receiving delivery on his new

GE refrigerator purchased from Conn’s, our 3rd party delivery team

[redacted] damaged [redacted] refrigerator when attempting to move the unit

to his garage. We submitted [redacted]’ concerns to [redacted] for further review; [redacted]

informed us they offered [redacted] a $150.00 price concession for the damages

on the refrigerator however; he declined the concession. Conn’s assisted [redacted] in

attempts to locate a replacement door for the [redacted] refrigerator however; a

replacement door was not available for the model [redacted] purchased therefore,

Conn’s has agreed to exchange the damaged [redacted] refrigerator. [redacted] will

be contacted with the first available date of delivery. We sincerely apologize

for the experience and any inconvenience [redacted] experienced as a result of

the delay.

If we may be of further assistance, [redacted] may contact us at [redacted].

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Review: CONNS REFUSES TO REPLACE MY BED ACCORDING TO WARRANTEE. CONNS SAYS THAT THE WARRANTEE IS VOID DUE TO THE FACT THAT THE MATTRESS TAGS HAVE BEEN REMOVED FROM THE BED, WHICH UPON INSPECTION YOU CAN PLAINLY SEE THE TAGS ARE STILL PRESENT ON THE MATTRESS AS THEY WERE ATTACHED AT THE FACTORY. UNDER WARRANTEE THEY ARE SUPPOSE TO SCHEDULE A INSPECTION AND A REPAIR APPOINTMENT WITHIN 2-3 DAYS OF NOTIFICATION OF AN ISSUE. INSTEAD THEY SCHEDULE FOR WEEKS OUT. I WAS INFORMED THAT MY PAYMENT DATE COULD BE CHANGED AT THE STORE WHEN I MADE MY PAYMENT, THAT THEY COULD ADJUST IT AND SHE REFUSED AND SAID THAT ONLY CUSTOMER SERVICE CAN DO THAT. THEY ARE NOT HONORING THE CONTRACT IN ANYWAY. WHEN I CALLED CUSTOMER SERVICE AGAIN THEY APPOLOGIZED FOR THE GIRL AT THE STORE AND SAID SHE SHOULD HAVE CALLED IN AND MADE A CHANGE REQUEST OVER THE PHONE. I AM EXTREMELY FRUSTRATED ABOUT THE RUNAROUND I HAVE BEEN RECEIVING FROM CONNS FOR THE LAST 60 DAYS. ALL I WANT IS FOR THEM TO HONOR THEIR CONTRACT.Desired Settlement: I WANT A REPLACEMENT DUE TO THE FACT THAT THE PROBLEM IS A FACTORY FLAW IN THE ITEM, PER THE INSPECTOR THAT DID THE INITIAL EVALUATION. HE TOLD ME IT WOULD BE REPLACED WITH-IN 1-2 BUSINESS DAYS AFTER HE TURNED IN THE REPORT.I DO NOT THROW MY MONEY AWAY FRIVOLOUSLY , I AM ON A FIXED INCOME AND I DO NOT APPRECIATE BEING LIED TO, IF CONNS DOES BUSINESS IN THIS MANNER THEN I WILL BE SHOPPING SOMEWHERE ELSE IN THE FUTURE.

Business

Response:

Review: I scheduled a card payment over the phone to come out on Friday, [redacted]. TWO payments were actually charged to my account on that day. When I called Friday, the lady I spoke with told me that there was no record of it on the Conn's side of the system so I needed to call my bank or that it may be incorrect and would eventually just drop off (at this time the charge was still pending). Fast forward to Tuesday the following week when I wake up and my account is overdrawn because Conn's did in fact charge me twice and in doing so caused me to incur at this time 3 overdraft charges of $34.00 each. I called immediately to get the money refunded understanding that mistakes happen. I faxed the statement and wasn't notified until I called in hours later that it was never received. In fact I ended up faxing/emailing my statement to them 5 or 6 times over the next 3 days. No one ever calls to say they didn't receive it or that it wasn't acceptable. I always find out days later after trying to contact them over and over and getting no where. Then it was like starting all over. They finally confirmed getting my paperwork on Friday the 20th and said it would be 24 to 72 hrs for "processing". I called on Wednesday (the 3rd day) and [redacted] said it would be done by the end of the day. It was not. My final response from them was today ([redacted])saying that it had been processed just that morning and it would take yet another 3-5 PLUS 7-10 business days for me to actually receive my funds.I do not feel like waiting almost a month to get my money back is very reasonable. Not to mention MOST of the staff I spoke with at the "help desk" or "offline dept" projected a tone of annoyance and basically didn't care to help move the process along any faster. I am a reasonable person and understand that mistakes happen, but a MONTH for processing and receiving my funds is quite outrageous. And to top it off they only offered to repay FOUR of the SEVEN overdraft charges I ended up accruing.Desired Settlement: I want the remaining 3 overdraft charges refunded to me by Conn's, in the total amount of $102.00 ($34.00 each)

Business

Response: