B And B Movers Reviews (916)
Review: I bought a fridge from Conns last month and my mother in law was at our house when they delivered it. They were in such a rush and pushing her to inspect it so quickly that she just glanced over it and they left before she could get a really good look. That SAME night I came home and we realized the rubber stripping on the inside of the door was completely detached and the door was not getting good suction to close. The whole door is also not put on straight the gap between the two doors is about an inch smaller at the top of the fridge than the bottom. We called the next day (within 48 hours) and they said they would send someone out to fix it the next day. They never showed up or called and It took over a week and MULTIPLE calls before they actually came out. They came out and looked at it for about a minute and said they would need to replace the whole things because they could not fix it. The Conn's worker said he needed to call the store and confirm that they could replace it and so he called them and they spoke to me on the phone. They said they would replace the fridge and that someone would call me tomorrow to discuss a delivery time. They never called so we called them every couple days to try and figure out when we would be getting a new fridge. They would keep saying that someone would contact us tomorrow. It was always "tomorrow" and we never got a call. We always had to contact them. Then after all this time they end up telling us that they are not going to replace it because we didn't tell them there was a problem within 48 hours which is a total lie. If that was true, they would have said something before they sent the first service member out. We have spoken to our salesman, manager, and corporate MANY times. I Would say over 20. No one is willing to do anything. They say they will be its been over a month and no one has done anything. I talked to a manager today who said, "I'm sorry I can't help you." No one seems to be concerned or willing to help.Desired Settlement: I want a bran new fully functioning fridge or I want my money back. They are not owning up to their word. We called within the 48 hours and they told us over and over for weeks that they would deliver a new one and they never did. Weeks later they decided to say that they were not replacing it because we did not contact them during the 48 hour grace period, but if that was the case, why wouldn't they have said something from the beginning?
Review: I was told that I would have a warranty as long as I was paying for the appliance. Now that the appliance is not working there is no more warranty
Review: Hello, please help review this complaint and help to get warranty honored or exchanged call it even with 800.00 I have paid .I have tried to get help from Conn's Customer Service Center and managers, also 5 Managers at Round Rock TX location given 20 1- 800 's to call put on hold long periods hung up on no solution solved .I am purchasing a living room set cost$3488.00 and, since delivered 10/2013 had a manufacture defect . Called reported was able to get a repair service man for Saturday opening until 03/2014 Per service man and good thing I went to store and got copy of work order or I would not have proof due to all my calls not noted and work order deleted ,is stated manufacture defect. The living room set 4pcs stiches coming undone arms loose .Was given manufacture # to deal issue my self per manager at location , manufacture willing to exchange set has 1yr warranty from manufacture .Per Conn's manager they will not issue credit due to loosing in living room set. I do not know what else to do I am still paying on time .Manufacture blames Conn's and they blame manufacture. If I returned set Conn's will charge off my credit when I have children and need my credit , I understand if my issue but it has a manufacture defect. Set will not last a 1 year before I need new ones . Please help my family and I get a solution please help.Desired Settlement: Please to be return with out charging off my credit first thing said to me if I return , I will loose with $800.00 payment given , exchange of living room set ,or settle with payment given of $800.00 payoff .I just don't want to stress over this issue when it has a manufacture warranty ,and the United Furniture manufacture willing to issue credit to exchange but Conn's declines due to them loosing and I don't see how when they will resale it please help .Thank you for your time and help.
Review: Conn,s refuse to honor the price of the recliner I brought on 10/4/2014 for 899.00 said the price should have been 999.00 and will not honor contract and deliver the Recliner I have the contractDesired Settlement: I want the chair for the price that was on the chair when I brought it on 10/4/2014 and for my trouble I want the delivery fee waved
Review: I had purchased a t.v and an iPad from conn's that was stolen back in november. I have been turning in every item they have requested to get my merchandise back because I have the insurance. Every letter I have received has either stated that I need to send more paper work or that I will receive a notice within 15 business days. It is now May 9 and I recently received a letter stating that I was denied for my claim for my t.v only because the report stated I had a 55 inch instead of a 60 inch. I turned in multiple reports that should have been brought to my attention if it was incorrect months ago (back in november). I have been keeping up with my payments up until recently because I don't feel I should keep continuing to pay for merchandise I do not have. I called today to ask how to update my information and if there was a way I could receive my iPad and they informed me the iPad was approved but I never received a call nor a letter telling me I was approved for my iPad. The iPad was approved the 18th of April and I was not informed. I still have pending information for my t.v that I still will not find out the status till the end of May.I am complaining because this place has poor customer service and I am paying for insurance but not getting updated information and yet I am still paying for something I am not receiving help on. I am not refusing to pay I just simply want my matter resolved before I keep paying for something I will never receive and I'm just really paying conns for free and my insurance that I have been paying for months will not be refunded to me.Desired Settlement: I want my matter resolved ASAP. I've kept up with my payments and I'm tired of getting the run around or waiting another 15 business days to receive any kind of information. Ive turned in 3 different police reports and not once was I told the information was incorrect, I've spoke to many managers that say I still need to pay to stay current but this is no way to keep any customers happy. I want this matter resolved as soon as it can be I've waited months just to get told I'm denied for my t.v.
Review: On or about the second of Oct my refrigerator stopped working, they sent someone out who didn't how to fix it. Well on October 7 they sent the same man out today, long story short I don't know when it will be repaired. I bought it on Sept 12 2014 with a warranty but I was told to replace it I would have to pay a 15% restocking fee.This is horrible in the mean time my family has no cold facilities. And I have talked to 20 people.Desired Settlement: Exchange defective merchandise
Review: [redacted] 2 TV were purchased, 1 defective out of the box I called conns.[redacted] location within 1 hour of purchase and was told they were out of stock but they would order and call me. 3 days later still no word so I called, they said still none but the once a week truck would have them the following week. I waited and called back in they claim now no tv are in and now I needed service to come out. They set a appt to come out and no showed the appt. They set another appt they guy came and said oh yeah it definitely is broken but it's in your biz we don't warranty it. I had called the store within one hour of receiving the defective TV and was promised a swap out. For the last four months I've been going around with the store in the corporate office about getting the TV swapped out I've now been notified that ** is not going to warrantee it I do not believe anything that this company has to say I've been lied to. I have had reps in the corp office yell, swear and hang up on me while I am trying to resolve this matter. All I want is the TV purchased to work. I have not paid this company since is my only leverage to get this product replaced. I have disputed the billing will certified letter with no responses. I have recorded calls, and documented phone log that I called in within 1 hour of receiving product. I was clear on purchasing this for my biz and was told to buy warranty that would cover theft of TV.
Review: I purchased a refrigerator from Conn's about two years ago for my rental property. I took out an extended warranty coverage with Conn's in case the fridge went down. My tenant contacted me approximately 1 month ago (April 3) to report that the unit was not cooling properly on either side of the unit and that the ice maker was not properly working. The first issue occurred when I contacted the warranty representative. I was told that someone would contact my tenant within 24-48 hours. After 4 days of no contact, I called the warranty service back. The warranty service then realized they personally had to make the service appointment. After 4 more days, a technician finally came out to inspect the fridge. After a week, the technician called my tenant to say the fridge wasn't covered and parts couldn't be ordered. I contacted the warranty provider who contacted the service provider to let them know that the fridge was covered and that the parts were to be ordered. That was April 14. By April 22, no further contact had been made because we assumed the parts had been ordered and that we would hear from Conn's. On April 22, I contacted the service company and they said the ticket had been closed since the fridge wasn't covered. I had to recontact the warranty provider to re-establish that the fridge was covered. They decided they needed to send another technician out on the 24th of April. That technician said he would get the parts rushed and the fridge fixed. I followed up today (April 29), and no parts had still been ordered. Conn's service center is still acting as if the fridge is not covered and now I have been put through to a customer relations agent who is trying to bring in a 3rd party technician in a few days. So now a third technician will be sent to the house and it's unclear when the fridge will be fixed. My tenant's family has been without a properly functioning fridge for almost a month and Conn's has miserably failed to honor my warranty.Desired Settlement: THE FRIDGE NEEDS TO BE FIXED!!! Also, after it has been verified that the fridge has been repaired and is fully operational, I want a full refund on the "warranty" that I was sold as the service has been horrific.
Review: This has been ongoing since February 2015. My cell phone number is [redacted]. I have been receiving phone calls from [redacted] which is for Conn's Credit Account Information & Payments. However, I am not a customer of Conn's and I have never ever done business with this company. I have called back the [redacted] and have tried to have my number removed from your system but, that never happened. I have tried emailing the company twice asking them to remove the number and they still won't do it. I am at the point to where I would like to file a police report for harassment. I am not a customer of Conn's and never purchased anything from them and all I want them to do is to remove my number and stop calling my cell phone.Desired Settlement: I am not a customer of Conn's and never purchased anything from them. All I want them to do is to remove my cell phone number [redacted] from their system and stop calling my cell phone.
Review: We received a prequalification letter one year ago from Conns, we wanted to purchase an air conditioner , but we were told we were not qualified. One year later we received a telephone call from [redacted] to come in and update our information and we will qualified for the purchase . We went in and updated our information , complete with work phone numbers , but again we were told we were not qualified . At that time , we called the home office and asked to be taken off the mailing list and the calling list . Three weeks after that , we received another prequalification letter and a phone call at my job from [redacted] , that if we came in to the store he could facilitate the purchase of an air conditioner . We went to the store , he was busy with another customer , we waited for him to finish , but then he got too busy to see us .Desired Settlement: Stop Contacting me at work and stop sending correspondance
Review: I scheduled a card payment over the phone to come out on Friday, [redacted]. TWO payments were actually charged to my account on that day. When I called Friday, the lady I spoke with told me that there was no record of it on the Conn's side of the system so I needed to call my bank or that it may be incorrect and would eventually just drop off (at this time the charge was still pending). Fast forward to Tuesday the following week when I wake up and my account is overdrawn because Conn's did in fact charge me twice and in doing so caused me to incur at this time 3 overdraft charges of $34.00 each. I called immediately to get the money refunded understanding that mistakes happen. I faxed the statement and wasn't notified until I called in hours later that it was never received. In fact I ended up faxing/emailing my statement to them 5 or 6 times over the next 3 days. No one ever calls to say they didn't receive it or that it wasn't acceptable. I always find out days later after trying to contact them over and over and getting no where. Then it was like starting all over. They finally confirmed getting my paperwork on Friday the 20th and said it would be 24 to 72 hrs for "processing". I called on Wednesday (the 3rd day) and [redacted] said it would be done by the end of the day. It was not. My final response from them was today ([redacted])saying that it had been processed just that morning and it would take yet another 3-5 PLUS 7-10 business days for me to actually receive my funds.I do not feel like waiting almost a month to get my money back is very reasonable. Not to mention MOST of the staff I spoke with at the "help desk" or "offline dept" projected a tone of annoyance and basically didn't care to help move the process along any faster. I am a reasonable person and understand that mistakes happen, but a MONTH for processing and receiving my funds is quite outrageous. And to top it off they only offered to repay FOUR of the SEVEN overdraft charges I ended up accruing.Desired Settlement: I want the remaining 3 overdraft charges refunded to me by Conn's, in the total amount of $102.00 ($34.00 each)
Review: On September [redacted] 2012, I purchased a dishwasher Model # [redacted] with a repair service until 09/**/2014.In one year, I had to call for repair service 4 times. As of today the dishwasher machine is not efficiently working -again. I called the service center at [redacted] and asked for a replacement (the machine never worked to my full satisfaction and broke down four times and I am not willing to accept another service repair). This has been extremely frustrating. I am simply asking Conn's to fulfill its obligation and provide me a replacement for this dishwasher.Desired Settlement: I am asking Conn's to replace this dishwasher.
Review: when we bought our furniture from conns in [redacted] I made sure that the repair was able to be done anywhere in the united states for I was planning on moving about 6 months after we bought the furniture. My sofa is falling apart. looks like the back is not even attached to the seat. Very uncomfortable to sit it. On January 15th I called and set up for a person to come look at the furniture on February 13th this was the only Friday we could have met with someone to come look at the furniture with out having to take off of work as they told us that we would get a four hour window. My husband was in orientation and I could have taken off for a couple of hours. They called and told us they would be at our house in 20 minutes (not a four hour window). I was at work and I couldn't take off as I told them I needed the four hour window. the next day was Saturday February 14th I called and set up an appointment for them to come on Friday the 20th. I was not off of work but if they gave me a four hour window I could find someone to be at my house. once again they called the day of and said they would be here, I couldn't get off of work. So I called conns this morning 3.2.15. and asked if we could set up another appointment. they told they would call me back in 72 hours to set up an appointment, They have never done this before and talking with them is impossible I heart a different story from every person I speak with.
Review: My 82 year old mother, [redacted] purchased a flat screen TV last December for my Christmas present. It did not work and was returned to the store in the box and with the protective plastic still on the screen. I spoke to the store Manager [redacted]. He was able to pull up the purchase on his computer and found everything he needed. He was first going to determine what was wrong with the TV and contact me by the following Wednesday. Two week went by no call. When I finally reached him, he could not locate the TV. [redacted] gave me no paperwork so this seemed very convenient. I spoke to an attorney friend and was instructed to write a demand letter which I did. I have the Certified Mail Receipt. No responce from letter. Called [redacted], Vice President of Conn's - The Woodlands, Texas 866/540-3229 - left messages 3-4 times a week in November with his Ast. [redacted] This has been extremely upsetting to my mom - thus ME! Having her ask me almost daily for almost a year - why nothing is happening! THEY SHOULD BE ASHAMMED!PLEASE HELP US - Their name is very discriptive for how they run their business!My mother has been concerned that she paid all this money for nothing. The manufacture sent an extended warranty offer to my mother this month stating the TV's warranty expired December **, 2013 - So why did Conn's not honor the original manufacture's warranty?Desired Settlement: They need to refund this money to my mother's credit card. They have all of her information. Truth be told they should be made to pay for all the time I have spent trying to get them to do the right thing!
Review: I purchased a [redacted] 4k curved 55" TV from the Conns in [redacted] in early March 2015, the customer service and store manager were excellent. I was approved for Conn's credit and payments were set up to start on the 17th of every month beginning on April 17, 2015. Since this purchase the week of April 13, 2015 I have received back to back phone calls from the corporate office in [redacted] from a phone number of [redacted] demanding payment of the merchandise and telling me that I need to make a payment now and how am I going to make the payment? They have called me back to back literally 4 times on April 13, 4 times on April 14, and again 4 times on April 15. The payment is not due until the 17th and this is my first payment therefore the payment is not yet late nor has it been missed. Every time I tell them to stop calling me they do. They told me that if I don't pay then they'll just send it over to collection. I argue with them that the payment isn't even due yet and they haven't even applied the credit for proof of renters insurance that I faxed in THREE times over a month ago. On the morning of April 16, 2015 I contacted the corporate office to make light of the situation again because I am sick and tired of receiving their threatening phone calls for payment when the payment isn't due yet or even late. I was rudely spoken to my a customer service agent who told me that after I gave her my phone number that she can't find it and that maybe I need to learn my own phone number. She was very rude and condescending yet was able to confirm my full name and total amount so she was lying that she couldn't find my phone number and able to pull up my account. This woman told me that I need to pay NOW and the calls will not stop. I demanded a supervisor and she told me "well she's not here so you have to deal with me" puts me on hold for over 10 minutes and then disconnects the call. I called back again and got a gentlemen who was also rude, this time able to verify my phone number, I requested a supervisor and he hung up on me. I called again, got yet another rep and same thing asked for a supervisor and they hung up on me again. The fourth time I contacted the corporate office and some very rude lady answered and talked over me the entire time not listening to what I was calling about and told me that I had to speak to an admin who was not in and that she couldn't do anything and that this is just the way that it is and I have to deal with it. This business practice is RIDICULOUS! I do not need to be treated like a child and hand held to make a payment nor receive 12 phone calls in week for a payment when it's not even due until the 17th of the month and it being my first payment I am appalled at the customer service received from when they call or I call in. These people do not care and treat me like I'm a criminal who is not going to pay or I am trying to rip them off when the payment isn't due. The HARASS ME day in and day out. I do not want to do business with a company that is going to treat customers this way, especially being a new customer and not having made the first payment yet because it wasn't due. I mentioned to them I will return the TV that I purchased if this keeps up and they don't seem to care. I WILL NOT BE TREATED THIS WAY.Desired Settlement: This incident and incompetent and rude behavior is ridiculous. I am demanding to be contacted by someone from Corporate and I am demanding a credit on my account for this harassment for HALF the amount of the purchase. My Credit account # is [redacted]. If you want to continue to receive my business then I am requesting this because I shouldn't have to be harassed as a new customer who yet hasn't had to make a payment for a payment. I am seeking $1081.50 be applied to my credit account as a courtesy for the rude business practices and continuous harassment that Conn's has indicated on their own for collection of payment that isn't even due and for first payment that wasn't even due until the 17th of the month and for the disgusting display of customer service when calling in to settle it with corporate. I will not continue to do business with a company who treats their customers this way. If this credit is not applied and an APOLOGY is not made from this company I will seek legal action regarding the business practices under the FCRA.
Review: I ordered furniture from this store on the [redacted] for delivery on the [redacted] between [redacted]. I was called at [redacted] the [redacted] to be told that they could not make delivery. I was told to wait and they would call me back later to see if they could make delivery that day. Later on, around [redacted] I called back to inquire about the delivery. I was told that they would not be able to deliver the furniture for another week. I called the next day to cancel the order because, I decided to go to another company and did not want to wait another week for the order. I had already waited a week and a half. The following day on the [redacted] I went to the store to make sure the order was canceled and to collect my deposit of $[redacted]. The manager told me that they could not give me a refund there. I then asked why not, and was told that accounting handles that, and that I would receive a check for the money in 7-10 days. I then asked the manager to give me a receipt showing that I cancelled the order that day, and to have the receipt show that I was due a refund of [redacted]. He said he couldn't do that, that their system was not set up for that. I told him I wasn't leaving until I had something in hand to prove I was due a refund. He then generated an invoice showing a negative balance, which I was to assume would be sufficient enough that they would pay back my deposit.I asked the manager when I would get the refund, and he said 7-10 days. I asked him to sign it and he refused. I waited the 7-10 days and an 6 additional days to make sure I would have my check. No one has contacted me during these 16 days to see why I canceled the order, or to give me a status on my refund. I contacted the customer service line and was told their was nothing they could do for me. I was told three different stories as to the status of my refund, from, you will have to talk to accounting, to, it will be another 7-10 days maybe after the accounting department does its review, to it looks like they may have sent it out.Desired Settlement: I would like a prompt refund of the deposit I paid of $[redacted]. I would also like a hand written letter of apology from the CEO of Conn's, on letter head.
Review: in October I made an agreement to get current on payments I was behind on and was told it would be in 4 payments and would be drafted out of my checking account and resume normal payments as of February 2014 - they are calling me harrasing me the day after the last payment in January and was told I am two months behind, after speaking and trying to please my case and advising them I would have never agreed to something to not help me but to now harrass me and demand payment or they will refer me to thier legal department they stated they will YET MAKE ANOTHER AGREEMENT to take a 10.00 payment to put me current once I make YET ANOTHER AGREEED payment, AFTER DEMANDING THEY SEND THIS TO ME IN WRITING THEY ADVISED THEY DONT DO THIS AND REFUSE TO DO THIS but want the money and to draft my account. I have nothing but "THIER WORD" that I will AFTER FEBRUARY'S PAYMENT be brought to a current status and will "RESUME" payments as normal starting in "MARCH" as they stated to me in October. And they continue to call me and harrass me everyday after I SET UP THIER AGREEMENT ONCE AGAIN. I obtained a warranty with them and they advised I CAN NOT REQUEST THAT THEY FIX ANY ITEMS UNTIL I GET CURRENT which was supposed to happen after this month now I have to wait another month to see if they advise me the same thing about being behind again????????Desired Settlement: I NEED THEM TO HONOR WHAT THEY ADVISED IN OCTOBER AND I WANT TO USE MY WARRANTY THEY REFUSE TO HONOR WHICH I PAY FOR
Review: CONNS REFUSES TO REPLACE MY BED ACCORDING TO WARRANTEE. CONNS SAYS THAT THE WARRANTEE IS VOID DUE TO THE FACT THAT THE MATTRESS TAGS HAVE BEEN REMOVED FROM THE BED, WHICH UPON INSPECTION YOU CAN PLAINLY SEE THE TAGS ARE STILL PRESENT ON THE MATTRESS AS THEY WERE ATTACHED AT THE FACTORY. UNDER WARRANTEE THEY ARE SUPPOSE TO SCHEDULE A INSPECTION AND A REPAIR APPOINTMENT WITHIN 2-3 DAYS OF NOTIFICATION OF AN ISSUE. INSTEAD THEY SCHEDULE FOR WEEKS OUT. I WAS INFORMED THAT MY PAYMENT DATE COULD BE CHANGED AT THE STORE WHEN I MADE MY PAYMENT, THAT THEY COULD ADJUST IT AND SHE REFUSED AND SAID THAT ONLY CUSTOMER SERVICE CAN DO THAT. THEY ARE NOT HONORING THE CONTRACT IN ANYWAY. WHEN I CALLED CUSTOMER SERVICE AGAIN THEY APPOLOGIZED FOR THE GIRL AT THE STORE AND SAID SHE SHOULD HAVE CALLED IN AND MADE A CHANGE REQUEST OVER THE PHONE. I AM EXTREMELY FRUSTRATED ABOUT THE RUNAROUND I HAVE BEEN RECEIVING FROM CONNS FOR THE LAST 60 DAYS. ALL I WANT IS FOR THEM TO HONOR THEIR CONTRACT.Desired Settlement: I WANT A REPLACEMENT DUE TO THE FACT THAT THE PROBLEM IS A FACTORY FLAW IN THE ITEM, PER THE INSPECTOR THAT DID THE INITIAL EVALUATION. HE TOLD ME IT WOULD BE REPLACED WITH-IN 1-2 BUSINESS DAYS AFTER HE TURNED IN THE REPORT.I DO NOT THROW MY MONEY AWAY FRIVOLOUSLY , I AM ON A FIXED INCOME AND I DO NOT APPRECIATE BEING LIED TO, IF CONNS DOES BUSINESS IN THIS MANNER THEN I WILL BE SHOPPING SOMEWHERE ELSE IN THE FUTURE.
Review: We were given false information to make a sale. When discovered we were told it was too late to do anything about it. Now we are forced to pay for item we would have never purchased if truth was known. We are having to pay more than excepted monthly. All they can do was talk to the employee regarding his actions. We were also lied to about delivary date. As a customer we were just pushed out the door given no options, unable to return item as well without penalty fees. I do not feel like this business should be allowed to function in such manner.Desired Settlement: Revise contract to what were told, making our monthly payment lower as expected.
Review: got ac unit cp18g30,broke 1 week after and broke again before a year.called service department and 7-14-14 told 24 to 48 hour,and be told when they can fix it! going on 4 days no word.they treat you like there,better than you,they got your name sign!Desired Settlement: replacement with better brand ,that don't break down!
B And B Movers Rating
Description: Movers, Movers - Office, Moving & Storage Company, Moving Services - Labor & Materials, Moving Supplies, Packing & Crating Service, Relocation Service, Storage Units - Household & Commercial
Address: 3340 Forest Blvd, Jacksonville, Florida, United States, 32246
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