B And B Movers

Review: On Sunday March [redacted] 2014 I purchased a new Samsung tv (model [redacted]) from Conn's to be delivered on Tuesday March **, 2014. On Tuesday morning I got a call from the delivery team that they had received the wrong tv (they got a Samsung [redacted] and that they were going to try and find the tv I paid for. Later that day I received a call that they were unable to locate another tv, but that I could go to the store and pick a different tv. I didn't want another tv with lower specs and I told them when I originally purchased the tv that I was not interested in a floor model. Not only were they offering a tv with lower specs, but I was expected to pay the difference for it. Every option I was given was for a lower model tv that did not have the same specs as the tv I originally purchased and it was more money (which I was expected to pay). On Wednesday afternoon I called their customer service line, explained what was going on, and was told they would call me back with a resolution by Thursday. As of Saturday March ** I have not heard back from anybody at Conn's.Desired Settlement: The [redacted] tv or another Samsung TV with the same specs without any additional charges.

Business

Response:

Thank you for the opportunity to respond to [redacted] complaint. Our records show on

3/**/14, [redacted] purchased a clearance model Samsung 65”TV. On 3/**/14, [redacted] was contacted by our delivery team and informed that the television she

selected was no longer in stock and she could reselect a different television.

Our records show on 3/**/14, [redacted] cancelled her order with Conn’s and a

refund was processed to her GE account. We attempted to contact [redacted] to

discuss her concern however; we have been unsuccessful in our attempts.

Although we are not able to honor [redacted] request to receive a different

Samsung TV for the same price as the model originally purchased, Conn’s is

willing to offer [redacted] a $200 gift card that may be used towards her

purchase.

If we may

be of further assistance, [redacted] may

contact Customer Service at [redacted]

Kind regards,

Customer Relations

Review: I purchased two reclining chairs on 08-[redacted]13. The handle for the reclining mechanism on one of the chairs broke during the first week of December. I called Conn's immediately and they referred me to an independent shop for warranty repairs. The repair shop told me they would not be able to repair until 12-**-13. on 12-** a serviceman came, but did not have the part to repair the chair. He said that the part should have been mailed tome. He telephoned an order for the part and said it would be mailed to me and should be here in one week. Today I received a voice message saying that the part should be here in about two weeks. I have tried without success to get the local Conn' store to help me get the chair repaired.Desired Settlement: Repair or replace the chair now.

Consumer

Response:

From: [redacted]]

Sent: Monday, January **, 2014 10:35 AM

To: drteam

Subject: Complaint # I D [redacted]

Conn’s sent me a part on January * , 2014 , but it was an incorrect part. I immediately phoned Conn’s and they said that they would have the factory send the correct part. I heard nothing further , so I phoned Conn’s again on January * and was told that they had ordered another part but not heard from the factory. I am still waiting to hear further.

Sent from Windows Mail

Business

Response:

Review: We received an advertising from this furniture store stating 10% off plus free delivery. We did not receive the free delivery but were told it had to be rebated. I followed the store personnel directions and was denied. I resubmitted. As of today I have not received the rebate. Called them today. I was told that a check was mailed out for 79.95. This is 50.04 short of the charge. Every time I talk to someone I get an I don't know why or it will take 8 to 10 weeks to process. I made my purchase in Aug 2013 and we are now in Jan. 2014 and I have yet to see any money. This is almost half year later. I feel that they need to send me all of the delivery charges as advertised now. Otherwise I'm feeling that this is a scam to get you in the store with false advertising. Please give me some type of resolution to this issue as I am getting tired of wasting my time, stamps, and energy on this. Thank you.Desired Settlement: DesiredSettlementID: Other (requires explanation)

The full amount of the delivery charges as advertised in the mail out and a change in process. They need to either not charge for delivery or not advertise for free delivery.

Business

Response:

Review: The sales representative brought up my name on the DOS computer, and found that I had been a previous customer of yours. The name she had in your records was an old name, and I presented my identification as proof. She pointed to the customer service phone number and assured me the corporate office would change my name if I call. She told me "they" were not able to do it in the store. She printed off the contract with my old name and told me I needed to sign my name as it is written on the contract.

I went home and called the customer service's office right away...the representative over the phone told me it is nearly impossible for them to change my name. I complained about this, she put me on hold, then told me to fax over a copy of my driver's license and social security card and they will change my name promptly. I did as such. I even have a confirmation the fax was received. I called a few days later, and they tell me there was NO record of receiving this fax and they asked me to fax it again. And I did. I also faxed over my insurance declaration page so your firm would drop the charge for my insurance. I also completed the form to cancel the service agreement. I have confirmations for all documents having been successfully sent to said fax numbers.

When I called that same day, I was told there was no record of your firm ever receiving any of the documents stated above, and a manager told me she would not change my name at all.

I am very disappointed with Conn's customer service. This has been such a frustrating ordeal. I fill CONNED by Conn's...I will make it well known to anyone and everyone I know about the treatment Conn's has provided a RETURNING customer.Desired Settlement: The insurance and service agreement need to be cancelled immediately.

Business

Response:

Thank you for

the opportunity to respond to [redacted] concerns regarding account

#[redacted] stated she has

requested the insurance and service agreement be removed from her account.

According to

our records, [redacted] received an insurance credit on January 6, 2015 in

the amount of $156.60. This amount includes $120.46 for the insurance and $36.14

for taxes. She received an additional credit for the

Repair Service Agreement on January 27, 2015 in the amount of $173.19. This credit includes $159.99 plus 13.20 for

taxes.

Please note

the credits for the insurance and RSA does not adjust the minimum monthly

payment due each month. We have attached

a copy of [redacted] payment history showing the credits applied to her

account for her records.

We value [redacted] as a customer and appreciate her bringing her concerns to our attention.

Thank you,[redacted]

Review: I Purchased a washer and dryer on May 10th, 2014. The delivery team didn't complete set up (no hookup on the steam portion of the dryer) turned the units upside down to attach the base then left. Both units were shaking horribly. I called and reported the issue. They sent the same delivery team to "fix" the issue. They "balanced" the washer and dryer but told us the dryer is supposed to be wobbly and if there is still an issue it's with the drum inside and to call repair services. Shortly after my husband pulled the dryer out to connect the steam option (that the delivery team lied and said they didn't have the parts for.) When he did he noticed the dryer was "balanced" in the back between the pedestal and the dryer with a broken piece of plastic and an owners manual. We called repair, they came out and balanced out the washer and said there was never anything wrong with the drum of the washer they just were not balancing it properly. The dryer he said he couldn't fix because it was broken brackets that he doesn't have and that Conn's is going to have to sent someone out to fix it. I called and called for a month with no returned calls and a lot of attitude. After FINALLY getting the delivery team to come out on Thursday May 26th. (after the payment due date) The delivery team said the pedestal is broken and they need to get a new one out to us. It's 2 days later still no call/email on when a new one will be sent but we have gotten a rude collector calling insisting we make a payment or he'll charge us the entire debt. I call last week to request a due date change because I don't think I should have to make a payment on something that is broken. I told the man I did as such and he told me to bad I have to make a payment anyway and he will not give me a due date change. That it doesn't matter that it's broken I still have to pay for it. I've been calling for a 1 1/2 months to get this resolved no one has returned my call so I don't trust it will be taken care of until it's actually been fixed!Desired Settlement: Replacement of the pedestal and change in due date for AFTER my item is fixed at the very least! At the most compensation (on top of the first two requests) in the form of credit on my account for the time, stress, and inaction of this careless company.

Business

Response:

Thank you for the opportunity to

respond to Mrs. [redacted] complaint. Our records show on 5/10/14,

Mrs. [redacted] purchased a Samsung high efficiency washer and dryer with a

24-month Repair Service Agreement on both items, two Samsung pedestals, 3 wire

dryer cord, and delivery totaling $2,013.51. After reviewing Mrs. [redacted] complaint Conn’s has agreed to honor Mrs. [redacted] request and

exchange her pedestal. Mrs. [redacted] pedestal is scheduled to be

delivered on7/07/14. In addition Conn’s has

agreed as a goodwill gesture to change her first payment due date to 7/24/14.

We sincerely apologize to Mrs. [redacted] for experience and inconvenience as a

result of delay.

If we may be of further

assistance, Mrs. [redacted] may contact Customer Service at [redacted]

Kind regards,

Review: On 04/15/14 I bought from Conn's a authopidic bed and bed spring box. I was delivered the wrong spring box. It took them about a week in a half for them to correct the problem. Once the problem was rectified I had to re do the contract of my purchased. On 05/01/14 the contract for the new spring box was drafted. I was informed that the 1st payment was due on 06/24/14. Well as it turns out Conn's lost the contract and the billing/collection agency commenced in calling me. And they started to call me regarding my payment. I informed them of the matter and even went to the store to inform the of the problem. The billing/collection department threaten me that if I don't make a payment it will default on my contract, and the grace period for the interest will not be valid. They assured me that I wont be receiving any more calls unless I forget to pay by due date. On 06/13/14 I was called seven times on my cell phone during my work hours. I explained to them the situation but they continue calling me. It turns out that they lost the last contract and the billing/collection agency was collecting on the first contract. I was informed to return to the store and have a sale rep draft another contract. I informed them that I have a copy of the last contract and will be bringing them with me on 06/18/14. I spoke with two of Conn's manager. They had me sign my copy of the contract. They made a copy of the contract and assured me that this matter will be taken care.Desired Settlement: I would like for Conn's to waive the interest fee and an apology. If need be for them to waive the hole fee. This issue has started from the date of the purchased and because the manifest on the product was incorrect to begin with, I have been paying for their mistake ever since.

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted] concerns regarding account #[redacted]. Mr. [redacted]

stated he signed a new contract on May 1, 2014 and it has not been set up in the

system and the new contract lists Mr. [redacted]’s first payment due date as June 24,

2014.

According to our records, Mr. [redacted] signed a 32-month

retail installment contract on April 15, 2014 with a first payment due date

of May 27,

2014.

Mr. [redacted] had an issue with the delivery and

signed a replacement contract on May 1, 2014; however, the first payment due

date listed on the replacement contract is June 1,

2014.

The second contract was missing a form to complete the

contract set up; however, that form has been recovered and we have processed the

information. Mr. [redacted]'s account #[redacted] has been closed. Account

#[redacted] has replaced account #[redacted] and the first due date will be August 1,

2014 in the amount of $181.30.

We value Mr. [redacted] as a customer and sincerely apologize

for any inconvenience he has experienced due to this matter.

Review: My name is Latasha Gipson. I purchased a living room set and bedroom set from Conns. I filed a report under the warranty and the repair coverage that they have back in May of 2014, they sent an independent adjuster to my home name [redacted] and another guy. They took pictures and advised that the sofa pillows would be replaced, the mattress would be replaced and the broken bed would be fixed. I purchased the mattress due to the salesman informed me it was like a hotel bed and it would help my neck considering I had neck surgery. The adjuster left and informed me that it should be resolved in 2 weeks. I never heard from anyone in the Conns warranty department and the adjuster left with pictures of my home. I called several times to complain and finally spoke with another person. They apologize for no communcation and Sent someone else out another independent adjuster to do the same process. He took pictures of the furniture, and stated the same thing that The sofa pillows on the bottom and top would be replaced, the mattress would be replaced and the bed would be replaced if they couldnt repair it int he month of July of 2014. He assured me that everything would be repaired and or replaced. I made several calls and have a witness that was there when both adjusters came and said the same thing they both have the pictures. Today 11/18/2014 no response, no letter in the mail, no repair, and no replacement and I am still paying for broken furniture and the mattress has caused me excrutiating pain since my neck surgery!!! I spent $6000-8000 on furniture that had no quality and is not working. I need your help!

Business

Response:

Thank you for the opportunity to respond to [redacted]

complaint. Our records show on 8/18/12; [redacted] purchased the [redacted] bedroom set which consists of four pieces

(headboard, footboard, rails and media chest), a [redacted] mattress and box

spring, the [redacted] furniture set which consisted of the loveseat and

sofa, two Madana end tables, and a Madana cocktail table all with a 48-month

FurnitureGard Plan.

We received [redacted] complaint and found she contacted our

service department on two separate occasions for repair needs regarding her

sofa, loveseat, mattress, media chest, both end tables and cocktail table.

Review: I have a huge complaint to make baout this store. To begin with the sales men at that location are misleading and dishonest basically sill tell you and do anything for a sale. The sad part about it is that there is no one to complain to because no one cares or will even attemt to resolve your issue. To begin with in 2011 my husband wanted to purchase a TV to establish credit. We went to Conns and sat with a rep that told my husband he wasnt approved for a line of credit big enough to buy the TV and convinved us to run it under both our names to start building HIS (my husband)credit. To make a long story short he ended up telling us it was under both names and only put the loan under my name not helping my husband at all and basically selling us a TV we didnt need based off of lies. I went back and was told that there was no way to undo this and I just had to continue the loan. Well I didnt learn my lesson then and went back to them to buy a Sofa set in Nov of 2013. The rep said we would be gettign a free 42inch samsung tv with our purchase and that was a misleading lie. He also applied every single insurance possible stating they were required. Furniture was delivered late and damaged and till this date March 2014 nothing has been done. They have made me lose days of work and time and dont even have the courtesy of saying they arent showing. The store is rude cust service is even worse. I am stuck with damaged furnioture that I am paying 3x the price for. I have been gettign nothing but the run around for months and noone has been able to resolve the issue. Or give me a valid explanation for the service dept standing me up numerous times. I have been lied to by every rep I speak to and my sales man just refers me to the manager that happens to never be there. I wonder how many poor people go through the same thing. One of the times I showed up at the store there was another family with the same issue. This is UNACCEPTABLE!!! I am enraged by the service provided.Desired Settlement: I want a full refund and I want the furniture replaced.I need some compensation for the time and money that I have lost due to your incompetent staff. I have been mistreated lied to and mislead. No customer should ever have to go through so much trouble to get soemthing that was delivered damaged fixed. Conns is not abiding to their contract. This is the least that you can do.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] complaint. Our records show on

11/22/13, Mrs. [redacted] purchased a Corinthian Red River furniture set which

consists of 3 pieces (sofa, loveseat, recliner) with a 48-month Repair Service

Agreement Plan and received a free 40” Westinghouse TV. On 12/10/13, Mrs.

[redacted] contacted us stating the recliner was torn on the bottom and the cup

holder on the loveseat was broken. A service call was scheduled for 1/9/14;

upon inspection the technician found the recliner was torn from the bottom up

and the loveseat cup holder was broken. Parts were ordered and service was

originally scheduled for 2/13/14 but later changed to 3/13/14. On 3/13/14, a

technician went to Mrs. [redacted]’ residence but stated no one was available

therefore; Mrs. [redacted]’ appointment was rescheduled for 4/10/14. Due to

service delay, Conn’s has agreed to exchange Mrs. [redacted]’ recliner and

loveseat. As of 3/31/14, Mrs. [redacted] has been contacted and advised that an

exchange has been approved.

If we may

be of further assistance, Mrs. [redacted] may

contact Customer Service at 1-877-358-1252.

Kind regards,

Customer Relations

Review: Called for service a few times and it was scheduled, but was then cancelled by Conns each time stating it was a bad time for the customer when we never said it was a bad time. My [redacted] took off work each time to meet the repair guy and they never show up. Call the repair service and they tell us Conns cancelled the service call. This is ridiculous and doing business this way could cost the company this customer for good.Desired Settlement: I would like to hear from the [redacted] district manager and I would like our service issue resolved.

Business

Response:

Thank you for the opportunity to respond to [redacted] complaint. Our records show on */06/12, [redacted] purchased

a [redacted] door refrigerator with a 48-month Repair Service Agreement; [redacted] refrigerator was purchased from our [redacted], TX location as a

floor model and he signed acknowledging his refrigerator was received from that

location in good order.

[redacted] contacted our service department on **/06/14 regarding his refrigerator; stating the refrigerator was not

dispensing ice. We attempted to schedule an appointment for service, but

due to a communication error with Conn’s [redacted] service order was

cancelled. The service order was re-opened on **/13/14 and scheduled for service on **/19/14. During the inspection the technician found the icemaker

needed to be replaced. The technician replaced the icemaker, tested the

refrigerator and the unit tested ok.

We attempted to contact [redacted] on **/03/14 regarding his service repair, but we were unsuccessful in

our attempt to reach him. We sincerely apologize to [redacted] for the

experience and any inconvenience that was caused as a result of the delay.

If we may be of further assistance, [redacted] may contact [redacted] at [redacted].

Kind regards,

Review: Conn's called me February **2014 for a payment. I didn't have the money till the [redacted] of February. The lady said do you have a credit card I can put in on file so the collect calls will stop.I said I have a reloadabl [redacted] card. I asked if the card was going to be charged she said no.so I gave her the cardnumber. I went in the store and made a payment on February the [redacted] and on the ** of February they took a payment off my card as well.Desired Settlement: 212.15 February the. [redacted] taken off my card.

Business

Response:

Review: We were told our sofas were going to be delivered on sunday..conns brought the delivery but sofas were broken so now we have to wait another week and we don't get our money back and our sofas were only 300 but if we do not want sofas it is going on our credit bad of 6000 dollarsDesired Settlement: Our deposit back

Business

Response:

Thank you for the opportunity to respond to Ms. [redacted] complaint.

Based on the information provided in her complaint we have been unable to

locate a purchase with us. We attempted

to reach Ms. [redacted] at the phone number provided and the voicemail was not setup

to leave a message. To better assistance

Ms. [redacted] she may contact our Customer Service department or provide her

invoice number and the best contact number to reach her.

If we may be of further assistance to the customer, please contact

Customer Service at [redacted]

Kind Regards,

Review: My wash machine went out [redacted]. Phone conversations between Conn's & I have taken place on the [redacted], & [redacted]. My wash machine is still not working & during today's conversation I was told a repairman would call on [redacted] between the hours of 8 am & 10 am to set up a time to repair the machine. Two repairmen, [redacted] & [redacted], have came to my house. On [redacted] replaced the switch, claimed the machine was fixed, & left. On [redacted] a representative from Conn's called my house & was rude to me. [redacted] (the repairman) claimed my house was filthy & the machine was covered in urine & feces (which was a lie) the representative was calling to let me know that any of my products from Conn's that was purchased would not be covered under warranty if my house was filthy. My dad's bath nurse was here & talked with the representative. She stated to him if my house was filthy my disable father would have been removed from my house by homehealth & placed in a nursing home. A second repairman, [redacted], was sent out. He claimed 2 parts needed to be ordered & that once they came in either him or [redacted] would call to set up a time to fix the machine. That was a week ago so this morning I called Conn's again. They stated that a repairman was scheduled to call me on [redacted] the [redacted] between the hours of 8 am and 10 am to set up a time to repair the machine. I stated my dissatisfaction at that time with their customer service. I pay my wash machine bill off in November of this year & when I do my warranty will be gone. Someone stated to me that they had a product issue with Conn's that happend close to the time of their warranty's experation & that Conn's gave them the "run around" until the warranty expired. I do not want this to happen to me. I have a product that I'm paying for but for almost a month I have not been able to use.Desired Settlement: I have not been able to wash & dry my clothes for almost a month now at home. Due to this I have been having to go to a laundry mat to wash clothes & then I bring them home to dry. I feel as if I am getting a "run around" from the service department. I do not want financial contribution or anything of the sort. I just want my wash machine fixed.

Consumer

Response:

This letter is to inform you that Conn's has carried out to my satisfaction the resolution it proposed for my complaint, filed on [redacted] and assigned ID [redacted].

Regards,

Review: I purchased a bed frame for my wife on her birthday, she picked it out and everything. It was out of stock and she was bummed but she understood. We purchased the order on her birthday [redacted] the sales lady said we could pick up our order [redacted]th. [redacted] my wife received a call it was here she said we would come by later. Before we left she called to verify and Conns said the order was not there and it was a mistake call; but that it would be here the very next day. So I went during my lunch break and the salesman said my order was not here and then he slipped up and said it was never ordered. Needless to say I was upset but not as upset as my wife was going to be because we have been sleeping on our mattress on the floor. Sure enough my wife called the customer care corporate line and the lady "[redacted]" didn't seem to care she said our stuff was in Dallas and we just needed to wait. Every day since then we have called the store and corp line and still no order. Basically I find it the sales associates job to call me with the status of my order not the other way around. Secondly my wife finally had enough and stressed her concerned with the corporate individual and they said "we will refund your product but you have to pay a restocking fee" hahah my wife is just plain angry her birthday present is ruined and next time I should just drive to Dallas to shop their distribution center. Today is [redacted] and still no orderDesired Settlement: I want a rework up on my order with a discount plus a prorated rate of the entire month I have not had my order that I'm paying for.

Business

Response:

Review: I purchased a washer and dryer set on 3-*-14 and on 3[redacted]14 the dryer stopped working.called the company on 3-*-14 at 9am and was told that I will get a call back at 11. I waited until 1 and called back only to be told that I have to wait 5-7 business days for a call back to schedule service. I asked for an exchange and was told that there was no policy that would allow them to do it.Desired Settlement: Return merchandise and get a refund to close out account.

Business

Response:

Thank you for the opportunity to respond to [redacted] concerns. We would like to apologize

to [redacted] for the experience she had regarding her dryer. Although we were unsuccessful in our attempt

to contact [redacted] to discuss her concerns, Conn’s has agreed to exchange her

dryer. Our records show [redacted] picked up her new dryer on 3/**/14. If

we may be of further assistance, [redacted] may contact us at [redacted]

Sincerely,

Customer Relations Officer

Review: I initially signed a contract with conn's that was supposed to combine 3 of my accounts into 1 account. After I signed the contract with conn's at the [redacted] store location I assumed that there wouldn't be any issues. Especially if the [redacted] was involved. After a month I started receiving almost 30 calls a day saying I was late on my payments. I called corporate to tell them what happened but the calls never stopped. After several failed attempts to fix the situation with the store and multiple calls and emails with the collections department I asked them what can we do to stop the calls and fix everything. They offered me an extention program (Which should never have been needed in the first place) to set up auto draft on all three accounts for the next 2 months and it would bring me current. I agreed, even though this put me in a bad position, since I shouldn't have had to succumb to this in the first place, but none of Conn's agencies talk to one another at all. So I go ahead with the program and end up paying off over 4000 the next two months just to be done with Conns. I initially opened accounts with Conn's to build my credit. I don't have an issue making payments. I just want them to honor the signed contract that both parties entered into. I made several attempts to talk to [redacted] on the issue but I always got sent to another [redacted]. This is an oppressive and abusive system that they hold. I was receiving almost 30 calls a day from all over the country, for months. I am a full time student, and a retired [redacted]. I also have 4 children and my [redacted] is a [redacted] at a restaurant. I have enough on my plate as it is and I have to deal with a companies petty collection tactics to take advantage of their consumer. How terrible that they would do this. Especially since I know this has happened to others. Not to mention they sent people to my house that put my [redacted] bedroom set backwards and then delivered a washer that was already broken and flooded my house. These issues are exactly why I have paid my accounts off in a hurry. I just want them to fix my credit remarks...I don't see how that is too much to ask.Desired Settlement: Repair credit

Business

Response:

Thank you for the opportunity to respond to [redacted] concerns regarding credit marks received on his accounts.

According to our records [redacted] refinanced his accounts

in [redacted] 2014.

There was a delay in the process due to paperwork not

being returned.

At that time we agreed to remove the credit marks

received due to the delay in the refinancing process.

We have removed all but one 30 day credit mark assessed

on the accounts.

The one 30 day mark was earned and we are obligated

to report factual information to the credit bureaus.

Please allow 30-60 days for the credit bureaus to update

their information.

We value [redacted] as a customer and sincerely apologize for any

inconvenience he has experienced due to this matter. Thank you,[redacted]

This has been a nightmare since I got this laptop within the third week the pc has had issues they sold me a used computer at a new price I called them and asked they honor this and take the pc back and give me a new one they told me no I should have called the first week well duh it went down on the 3rd week so ok I call the warrenty dept in which I paid a extra 299.00 for that service and it is now march 2015 and I have still not heard from them. I called Toshiba and they sent me to click for support who charged me for working on this pc. ok so I make my payments on time and then I collapsed on way to work taken to er put in hospital for 4 days had heart surgery so I called conns immediately after getting out of the hospital and tried to make pymt arrangements finally after weeks of calls and their collection dept harassing me on a daily basis 5 and 6 times a day they agree to half payments now all the sudden they are calling my sick mom who is 80 years old just out of hospital on oxygen they called her 6 times in a row this is ridiculous I have asked for a ceo or higher up to contact me to no avail all they send you is mgrs. who are just as lame as the customer service and collections dept. so I will be contacting the atty general ofc and a consumer advocate this has to stop conns needs to be shut down and anyone who has had or having these issues please feel free to contact me [redacted] as I am going to start a case hopefully soon am waiting 72 hours to see if I hear from anyone and see if this will be resolved as I filed a complaint with corp. ofc Beaumont

Review: I bought a computer from [redacted] 4 months ago. The screen would not repsond and then it scrolls back to the beginning. I have had this computer back for service 4 times in 2 months. They cannot fix the problem and are not honoring giving another one. They have been rude, unhelpful to the point of hanging up on me, and just uncaring after the sale.Desired Settlement: I would like for them to give me a replacement computer. they have no problem taking my money every month. If this is unacceptable, I just want a refund so that I can buy from someone who appreciates my business.

Business

Response:

Review: We purchased a bed set and received a free tv. The tv has quit working, so we contacted the manufacture. After 6 weeks, we finally received a return authorization to return the tv to conn's in exchange for another one. The manufacturer has assured us several times that conn's has been credited the return. We have had the run around on this saying they don't do returns or exchanges, and so on. After getting the authorization last week. We went in as instructed to get our replacement. [redacted] helped us, and said he wasn't able to change my address in the computer and they don't carry the tv in store, so he would have delivered to store the following tue or thur and we could pick up then. He had us leave the broken tv at that time. Well the time passed, no one called, spent all day yesterday playing phone tag with them and getting the run around. Now they can't deliver tv to the store, but he can change my address and have delivered. This was after several hours of them even saying I don't have an account with them. Supposed to call today to confirm, and agin no phone call. Tired of getting the run around on a $229 tv, I just want what they have already been credited for. Thats like stealing if they were paid by the manufacturer for the tv I have yet to receiveDesired Settlement: I want the tv or a tv same size(32") and value delivered or available for me to pick up in store with no issues.

Business

Response:

Thank you for the opportunity to

respond to Mrs. [redacted] complaint. Our records show on 5/10/14, Mrs. [redacted]

purchased a Tempurpedic Queen mattress and box spring both with a 48-month

FurnitureGard Plan and receive a free 32” Haier television with her qualified

purchase.

We received Mrs. [redacted]’ complaint

and found on 10/15/14; we received a return authorization from the manufacture

to exchange her television. Our records show we did not have the television in

stock at the store location Mrs. [redacted] original made her purchase. We have

submitted a transfer request to have the unit available for pickup at the store;

the television will be available for pickup on 11/12/14. We sincerely apologize

for any inconvenience Mrs. [redacted] experienced as a result of delay.

If we may be of further assistance, Mrs. [redacted] may contact Customer

Service at [redacted]

Kind regards,

Review: On [redacted] I, [redacted] went to Conn's located at [redacted] to purchase an air-condition for my mother, Mrs. [redacted]. Imagine my horror when the [redacted]) informed me that my mother had four accounts. At that point, I asked her what was on each of these accounts. She said: "a computer, a lawn mower, and an air conditioner", My mother only purchased an air condition. She is on a fixed income, and she would not open an account with a monthly payment of $ 114.000, when her income is only $ 720.00 a month. Second, I handle my mother's business affairs because she is bedbound due to a stroke. .Upon further questioning the salesperson as to the description of the people who came into the store to purchase these items I produced my mother's photo ID which confirmed that she was not one of those persons, and neither was I. Thus, when I left the store I thought the matter was cleared up. Then On [redacted] I went to the store to pay my mother's bill, and I was asked did I want to pay on all four of them. I informed the [redacted] that my mother did not have four accounts,. She refused to take the payment because neither of us knew what was going on.. I, immediately called cooperate and asked for their fraud division with my mother on three-way. They proceeded tell us that these accounts where my mothers when they are not. Clearly, this is a case of identity theft.

My mother is an eighty three year old senior who is confined to her bed due to a stroke, and I get very, very angry when people try to abuse senior citizens. I am completely frustrated with Conn's. because this kind of thing keeps on occurring, and nothing has been done by the company to resolve this matter. I would very much like to have an investigation regarding this matter,. I am at the end of my rope.

My next step is to go to the District Attorney. I would appreciate your help in trying to resolve this matter. Thank you, in advance for your assistance.Desired Settlement: I would very much like to have an investigation regarding this matter. I am at the end of my rope.

Business

Response:

Review: On May 22, 2013, I [redacted] when into the Conns store on [redacted] to buy some furniture and I all ready had a account with Conns I asked them in the store to get a balance to pay off a freezer that was financed they gave me a balance and I payed it seven month later there is they start calling every two hours saying that I now owe more money and that when I call to resolve the issue they are not willing do any thing and I am willing to pay if there a balance but I don't want to pay all the interest and late fees that I didn't even know about because I thought the account was supposed to be close.Desired Settlement: DesiredSettlementID: Other (requires explanation)

To resolve the account I will pay Conn's what is due on May 22, 2013, when I was told the account was closed and I letter that said the account is closed.

Business

Response: