B And B Movers

Review: I made an in-store payment towards a Conn's credit account in October 2012. The payment was applied to a [redacted] account. As of January 2015 Conn's still has resolved the issue.Desired Settlement: Please correct the billing mistake with [redacted].

Business

Response:

Thank you for

the opportunity to respond to Mr. [redacted]’s concerns regarding account #

[redacted]. Mr. [redacted] stated he made an

in-store payment towards his Conn’s account in October 2012. The payment was applied to a [redacted]

account and he never received credit for the payment.

According to

our records, a $1000.00 payment was moved from a [redacted] account to Mr. [redacted]’s

Conn’s retail installment contract on October 25, 2013 and Mr. [redacted]’s

no-interest financing promotion was reinstated due to the error.

We have

attached a copy of Mr. [redacted]’s payment history for his records so he may see

when the payment was credited to his account.

We value Mr.

[redacted] as a customer and appreciate him bringing his concerns to our

attention. Thank you,[redacted]

This has been a nightmare since I got this laptop within the third week the pc has had issues they sold me a used computer at a new price I called them and asked they honor this and take the pc back and give me a new one they told me no I should have called the first week well duh it went down on the 3rd week so ok I call the warrenty dept in which I paid a extra 299.00 for that service and it is now march 2015 and I have still not heard from them. I called Toshiba and they sent me to click for support who charged me for working on this pc. ok so I make my payments on time and then I collapsed on way to work taken to er put in hospital for 4 days had heart surgery so I called conns immediately after getting out of the hospital and tried to make pymt arrangements finally after weeks of calls and their collection dept harassing me on a daily basis 5 and 6 times a day they agree to half payments now all the sudden they are calling my sick mom who is 80 years old just out of hospital on oxygen they called her 6 times in a row this is ridiculous I have asked for a ceo or higher up to contact me to no avail all they send you is mgrs. who are just as lame as the customer service and collections dept. so I will be contacting the atty general ofc and a consumer advocate this has to stop conns needs to be shut down and anyone who has had or having these issues please feel free to contact me [redacted] as I am going to start a case hopefully soon am waiting 72 hours to see if I hear from anyone and see if this will be resolved as I filed a complaint with corp. ofc Beaumont

Review: My wash machine went out [redacted]. Phone conversations between Conn's & I have taken place on the [redacted], & [redacted]. My wash machine is still not working & during today's conversation I was told a repairman would call on [redacted] between the hours of 8 am & 10 am to set up a time to repair the machine. Two repairmen, [redacted] & [redacted], have came to my house. On [redacted] replaced the switch, claimed the machine was fixed, & left. On [redacted] a representative from Conn's called my house & was rude to me. [redacted] (the repairman) claimed my house was filthy & the machine was covered in urine & feces (which was a lie) the representative was calling to let me know that any of my products from Conn's that was purchased would not be covered under warranty if my house was filthy. My dad's bath nurse was here & talked with the representative. She stated to him if my house was filthy my disable father would have been removed from my house by homehealth & placed in a nursing home. A second repairman, [redacted], was sent out. He claimed 2 parts needed to be ordered & that once they came in either him or [redacted] would call to set up a time to fix the machine. That was a week ago so this morning I called Conn's again. They stated that a repairman was scheduled to call me on [redacted] the [redacted] between the hours of 8 am and 10 am to set up a time to repair the machine. I stated my dissatisfaction at that time with their customer service. I pay my wash machine bill off in November of this year & when I do my warranty will be gone. Someone stated to me that they had a product issue with Conn's that happend close to the time of their warranty's experation & that Conn's gave them the "run around" until the warranty expired. I do not want this to happen to me. I have a product that I'm paying for but for almost a month I have not been able to use.Desired Settlement: I have not been able to wash & dry my clothes for almost a month now at home. Due to this I have been having to go to a laundry mat to wash clothes & then I bring them home to dry. I feel as if I am getting a "run around" from the service department. I do not want financial contribution or anything of the sort. I just want my wash machine fixed.

Consumer

Response:

This letter is to inform you that Conn's has carried out to my satisfaction the resolution it proposed for my complaint, filed on [redacted] and assigned ID [redacted].

Regards,

Review: We received an advertising from this furniture store stating 10% off plus free delivery. We did not receive the free delivery but were told it had to be rebated. I followed the store personnel directions and was denied. I resubmitted. As of today I have not received the rebate. Called them today. I was told that a check was mailed out for 79.95. This is 50.04 short of the charge. Every time I talk to someone I get an I don't know why or it will take 8 to 10 weeks to process. I made my purchase in Aug 2013 and we are now in Jan. 2014 and I have yet to see any money. This is almost half year later. I feel that they need to send me all of the delivery charges as advertised now. Otherwise I'm feeling that this is a scam to get you in the store with false advertising. Please give me some type of resolution to this issue as I am getting tired of wasting my time, stamps, and energy on this. Thank you.Desired Settlement: DesiredSettlementID: Other (requires explanation)

The full amount of the delivery charges as advertised in the mail out and a change in process. They need to either not charge for delivery or not advertise for free delivery.

Business

Response:

Review: I purchased two reclining chairs on 08-[redacted]13. The handle for the reclining mechanism on one of the chairs broke during the first week of December. I called Conn's immediately and they referred me to an independent shop for warranty repairs. The repair shop told me they would not be able to repair until 12-**-13. on 12-** a serviceman came, but did not have the part to repair the chair. He said that the part should have been mailed tome. He telephoned an order for the part and said it would be mailed to me and should be here in one week. Today I received a voice message saying that the part should be here in about two weeks. I have tried without success to get the local Conn' store to help me get the chair repaired.Desired Settlement: Repair or replace the chair now.

Consumer

Response:

From: [redacted]]

Sent: Monday, January **, 2014 10:35 AM

To: drteam

Subject: Complaint # I D [redacted]

Conn’s sent me a part on January * , 2014 , but it was an incorrect part. I immediately phoned Conn’s and they said that they would have the factory send the correct part. I heard nothing further , so I phoned Conn’s again on January * and was told that they had ordered another part but not heard from the factory. I am still waiting to hear further.

Sent from Windows Mail

Business

Response:

Review: I purchased a sofa and recliner back on 11/**/2013. I was told by the salesman it would be delivered next day. I then received a call letting me know they didn't have my furniture in stock and would be delivered early December I agreed and let them I know I needed it by the time my party was to take place. Needless to say that didn't happen. The furniture wasn't delivered until late December after my party. I called the store manager to let him know how upset I was and he apologized and told me to come in and he would rewrite my contact to push back the due date and extended the zero percentage. He rewrote the contact on01[redacted]2014. I was told by the store manager and show as per my contact first payment was due on 02/**/2014. Well that's when the nightmare became worse. I started receiving harassing phone calls and letters saying I was late. I explained to the collections agent the situation and she said no problem we just haven't received the new contract from the store manager and she would push the call back date out by 17 days. I made my first payment on my due date of 02/**/2014 and started receiving the harassing calls again. This went on for months of them telling me they were going to fix the problem. I have refax the contact more than twice to the corporate office. Each time they say they will fix the problem but I still show late and my credit is now showing late for 4 months or more. They have taken away my zero percentage and messed up my credit bureau history. I have to taken time away from work to call them back and which time they hung up on me when transfer you to a different department that promises to help. I having been calling almost every day to get this fixed. There is no end in sight please help. To get credit bureau report fixed and my account with them straighten out.

Product_Or_Service: sofa

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

Fix contact to show rewritten as 01/**/2014. Restore my zero percentage and fix my credit bureau history to show all payments made on time. I have been told by several agent of Conn's this is their mistake and should have been fixed months ago.

Business

Response:

Review: Product was misrepresented by salesperson- They informed us that the TV was wifi capable and was a Smart TV. It is not either one of these. They also told us there was no extra charge for warranty and still charged $189.99 for the warranty. They added $79.63 Property Insurance that we do not approve of. This TV is available at [redacted] in the store in stock all around the Houston area for $599.99 they charged us $669.99 and said it was a better and different TV.Desired Settlement: Refund or Credit of $339.00 difference for Insurance, Warranty and difference in Price. Also include a warranty at no charge that the salesperson promised.

Business

Response:

We have received Mrs. [redacted]'s complaint. We are currently researching her concerns to better assist her.

Review: You are harassing me by calling numerous times. I receive no less than 10 calls daily. I have already advised an agent verbally to quit calling my work phone number in [redacted].Desired Settlement: I simply wish you to cease all communication (mail, phone calls or other) with me or any member of my household. This includes my place of employment.

Business

Response:

Review: On [redacted] I, [redacted] went to Conn's located at [redacted] to purchase an air-condition for my mother, Mrs. [redacted]. Imagine my horror when the [redacted]) informed me that my mother had four accounts. At that point, I asked her what was on each of these accounts. She said: "a computer, a lawn mower, and an air conditioner", My mother only purchased an air condition. She is on a fixed income, and she would not open an account with a monthly payment of $ 114.000, when her income is only $ 720.00 a month. Second, I handle my mother's business affairs because she is bedbound due to a stroke. .Upon further questioning the salesperson as to the description of the people who came into the store to purchase these items I produced my mother's photo ID which confirmed that she was not one of those persons, and neither was I. Thus, when I left the store I thought the matter was cleared up. Then On [redacted] I went to the store to pay my mother's bill, and I was asked did I want to pay on all four of them. I informed the [redacted] that my mother did not have four accounts,. She refused to take the payment because neither of us knew what was going on.. I, immediately called cooperate and asked for their fraud division with my mother on three-way. They proceeded tell us that these accounts where my mothers when they are not. Clearly, this is a case of identity theft.

My mother is an eighty three year old senior who is confined to her bed due to a stroke, and I get very, very angry when people try to abuse senior citizens. I am completely frustrated with Conn's. because this kind of thing keeps on occurring, and nothing has been done by the company to resolve this matter. I would very much like to have an investigation regarding this matter,. I am at the end of my rope.

My next step is to go to the District Attorney. I would appreciate your help in trying to resolve this matter. Thank you, in advance for your assistance.Desired Settlement: I would very much like to have an investigation regarding this matter. I am at the end of my rope.

Business

Response:

Review: I bought a computer from [redacted] 4 months ago. The screen would not repsond and then it scrolls back to the beginning. I have had this computer back for service 4 times in 2 months. They cannot fix the problem and are not honoring giving another one. They have been rude, unhelpful to the point of hanging up on me, and just uncaring after the sale.Desired Settlement: I would like for them to give me a replacement computer. they have no problem taking my money every month. If this is unacceptable, I just want a refund so that I can buy from someone who appreciates my business.

Business

Response:

Review: I purchased a bed frame for my wife on her birthday, she picked it out and everything. It was out of stock and she was bummed but she understood. We purchased the order on her birthday [redacted] the sales lady said we could pick up our order [redacted]th. [redacted] my wife received a call it was here she said we would come by later. Before we left she called to verify and Conns said the order was not there and it was a mistake call; but that it would be here the very next day. So I went during my lunch break and the salesman said my order was not here and then he slipped up and said it was never ordered. Needless to say I was upset but not as upset as my wife was going to be because we have been sleeping on our mattress on the floor. Sure enough my wife called the customer care corporate line and the lady "[redacted]" didn't seem to care she said our stuff was in Dallas and we just needed to wait. Every day since then we have called the store and corp line and still no order. Basically I find it the sales associates job to call me with the status of my order not the other way around. Secondly my wife finally had enough and stressed her concerned with the corporate individual and they said "we will refund your product but you have to pay a restocking fee" hahah my wife is just plain angry her birthday present is ruined and next time I should just drive to Dallas to shop their distribution center. Today is [redacted] and still no orderDesired Settlement: I want a rework up on my order with a discount plus a prorated rate of the entire month I have not had my order that I'm paying for.

Business

Response:

Review: I PURCHASE A SINGLE ELECTRIC OVEN FROM CONN'S AND HAD IT INSTALLED BY [redacted],BECAUSE OF THE PRICE OF INSTALLATION CHARGE THAT CONN'S CHARGED. WHEN THE SERVICE MAN CAME TO INSTALL THE OVEN, THE OVEN DID NOT WORK. I CONTACTED CONN'S AND THIS IS WHERE ALL THE PROBLEMS STARTED. THEY HAVE SENT ME THROUGH TOTAL DISTRESS GIVING ME THE RUN AROUND ABOUT A $1299.00 OVEN. THEY ALSO, SENT THERE OWN SERVICE TEAM WHO CONNECTED THE OVEN AND FOUND THAT THE OVEN DOESN'T WORK. THIS COMPANY REFUSING TO EXCHANGE THE OVEN, THE PAYMENT WAS DUE ON THE [redacted] OF THIS MONTH, THE SALE PERSON HAS TRIED AT NO AVAIL TO GET THEM TO EXCHANGE THE OVEN AND I AM TOTAL DISBELIEF ON WHAT I AM BEING PUT THROUGH. I HAVE HAD AN ACCOUNT WITH CONNS OVER 5 YEARS, HAVE PAID THEM ON TIME AND CANNOT BELIEVE THAT THIS COMPANY REFUSES TO TAKE REPONSIBILITY FOR THEIR PRODUCTS. PLEASE HELP ME RESOLVE THIS MATTER. I PLAN TO RETURN THIS ITEM MYSELF AND NOT MAKE PAYMENTS UNTIL IT IS RESOLVED.Desired Settlement: REPLACE THIS OVEN OR REFUND

Business

Response:

Thank you for the opportunity to respond to [redacted] complaint regarding her Frigidaire wall oven that was purchased with us on 12/*/13. Our records show on 12/**13, [redacted] was delivered a Frigidaire wall oven that was installed by someone other than Conn's. [redacted] contacted us on 12/**/13 and stated the oven was not turning on and the control panel was not working. A service call was set-up, however, cancelled after [redacted] advised the service technician that he would contact the store for an exchange. Since service had not access the repair needs the exchange request was denied unless [redacted] paid the 15% restocking fee. Another service call was set-up and scheduled for 1/**/14. On the day of service the technician reported he was unable to assess the problem because [redacted] had already uninstalled the oven to return to the store. We sincerely apologize to [redacted] for the experience he has had with his oven. [redacted] has been in contact with the store manager and on 1/**/14 Conn's agreed to exchange his oven. [redacted] may contact the store to process the exchange and schedule the delivery.

Review: We purchased furniture from Conn's. It was delivered with damage. The damage was notated and called in by the delivery driver. They offered us a new set, 10% off, or repair. We told them that we wanted it repaired. We have had the furniture 4 months. We have expressed that the furniture needs to be repaired and they said they have no record for repair. We told them that they should have record of the delivery driver to talk to him because it was notated. We have been paying but refused to pay until furniture is repaired. I have called corporate office 3 months ago and told them about the damage. They have yet to resolve the issue.Desired Settlement: We would like our furniture repaired like promised.

Business

Response:

Review: I purchased a washer and dryer set on 3-*-14 and on 3[redacted]14 the dryer stopped working.called the company on 3-*-14 at 9am and was told that I will get a call back at 11. I waited until 1 and called back only to be told that I have to wait 5-7 business days for a call back to schedule service. I asked for an exchange and was told that there was no policy that would allow them to do it.Desired Settlement: Return merchandise and get a refund to close out account.

Business

Response:

Thank you for the opportunity to respond to [redacted] concerns. We would like to apologize

to [redacted] for the experience she had regarding her dryer. Although we were unsuccessful in our attempt

to contact [redacted] to discuss her concerns, Conn’s has agreed to exchange her

dryer. Our records show [redacted] picked up her new dryer on 3/**/14. If

we may be of further assistance, [redacted] may contact us at [redacted]

Sincerely,

Customer Relations Officer

Review: We were told our sofas were going to be delivered on sunday..conns brought the delivery but sofas were broken so now we have to wait another week and we don't get our money back and our sofas were only 300 but if we do not want sofas it is going on our credit bad of 6000 dollarsDesired Settlement: Our deposit back

Business

Response:

Thank you for the opportunity to respond to Ms. [redacted] complaint.

Based on the information provided in her complaint we have been unable to

locate a purchase with us. We attempted

to reach Ms. [redacted] at the phone number provided and the voicemail was not setup

to leave a message. To better assistance

Ms. [redacted] she may contact our Customer Service department or provide her

invoice number and the best contact number to reach her.

If we may be of further assistance to the customer, please contact

Customer Service at [redacted]

Kind Regards,

Review: Conn's called me February **2014 for a payment. I didn't have the money till the [redacted] of February. The lady said do you have a credit card I can put in on file so the collect calls will stop.I said I have a reloadabl [redacted] card. I asked if the card was going to be charged she said no.so I gave her the cardnumber. I went in the store and made a payment on February the [redacted] and on the ** of February they took a payment off my card as well.Desired Settlement: 212.15 February the. [redacted] taken off my card.

Business

Response:

Review: I have a huge complaint to make baout this store. To begin with the sales men at that location are misleading and dishonest basically sill tell you and do anything for a sale. The sad part about it is that there is no one to complain to because no one cares or will even attemt to resolve your issue. To begin with in 2011 my husband wanted to purchase a TV to establish credit. We went to Conns and sat with a rep that told my husband he wasnt approved for a line of credit big enough to buy the TV and convinved us to run it under both our names to start building HIS (my husband)credit. To make a long story short he ended up telling us it was under both names and only put the loan under my name not helping my husband at all and basically selling us a TV we didnt need based off of lies. I went back and was told that there was no way to undo this and I just had to continue the loan. Well I didnt learn my lesson then and went back to them to buy a Sofa set in Nov of 2013. The rep said we would be gettign a free 42inch samsung tv with our purchase and that was a misleading lie. He also applied every single insurance possible stating they were required. Furniture was delivered late and damaged and till this date March 2014 nothing has been done. They have made me lose days of work and time and dont even have the courtesy of saying they arent showing. The store is rude cust service is even worse. I am stuck with damaged furnioture that I am paying 3x the price for. I have been gettign nothing but the run around for months and noone has been able to resolve the issue. Or give me a valid explanation for the service dept standing me up numerous times. I have been lied to by every rep I speak to and my sales man just refers me to the manager that happens to never be there. I wonder how many poor people go through the same thing. One of the times I showed up at the store there was another family with the same issue. This is UNACCEPTABLE!!! I am enraged by the service provided.Desired Settlement: I want a full refund and I want the furniture replaced.I need some compensation for the time and money that I have lost due to your incompetent staff. I have been mistreated lied to and mislead. No customer should ever have to go through so much trouble to get soemthing that was delivered damaged fixed. Conns is not abiding to their contract. This is the least that you can do.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] complaint. Our records show on

11/22/13, Mrs. [redacted] purchased a Corinthian Red River furniture set which

consists of 3 pieces (sofa, loveseat, recliner) with a 48-month Repair Service

Agreement Plan and received a free 40” Westinghouse TV. On 12/10/13, Mrs.

[redacted] contacted us stating the recliner was torn on the bottom and the cup

holder on the loveseat was broken. A service call was scheduled for 1/9/14;

upon inspection the technician found the recliner was torn from the bottom up

and the loveseat cup holder was broken. Parts were ordered and service was

originally scheduled for 2/13/14 but later changed to 3/13/14. On 3/13/14, a

technician went to Mrs. [redacted]’ residence but stated no one was available

therefore; Mrs. [redacted]’ appointment was rescheduled for 4/10/14. Due to

service delay, Conn’s has agreed to exchange Mrs. [redacted]’ recliner and

loveseat. As of 3/31/14, Mrs. [redacted] has been contacted and advised that an

exchange has been approved.

If we may

be of further assistance, Mrs. [redacted] may

contact Customer Service at 1-877-358-1252.

Kind regards,

Customer Relations

Review: On Sunday March [redacted] 2014 I purchased a new Samsung tv (model [redacted]) from Conn's to be delivered on Tuesday March **, 2014. On Tuesday morning I got a call from the delivery team that they had received the wrong tv (they got a Samsung [redacted] and that they were going to try and find the tv I paid for. Later that day I received a call that they were unable to locate another tv, but that I could go to the store and pick a different tv. I didn't want another tv with lower specs and I told them when I originally purchased the tv that I was not interested in a floor model. Not only were they offering a tv with lower specs, but I was expected to pay the difference for it. Every option I was given was for a lower model tv that did not have the same specs as the tv I originally purchased and it was more money (which I was expected to pay). On Wednesday afternoon I called their customer service line, explained what was going on, and was told they would call me back with a resolution by Thursday. As of Saturday March ** I have not heard back from anybody at Conn's.Desired Settlement: The [redacted] tv or another Samsung TV with the same specs without any additional charges.

Business

Response:

Thank you for the opportunity to respond to [redacted] complaint. Our records show on

3/**/14, [redacted] purchased a clearance model Samsung 65”TV. On 3/**/14, [redacted] was contacted by our delivery team and informed that the television she

selected was no longer in stock and she could reselect a different television.

Our records show on 3/**/14, [redacted] cancelled her order with Conn’s and a

refund was processed to her GE account. We attempted to contact [redacted] to

discuss her concern however; we have been unsuccessful in our attempts.

Although we are not able to honor [redacted] request to receive a different

Samsung TV for the same price as the model originally purchased, Conn’s is

willing to offer [redacted] a $200 gift card that may be used towards her

purchase.

If we may

be of further assistance, [redacted] may

contact Customer Service at [redacted]

Kind regards,

Customer Relations

Review: I went into Conns and purchased a Laptop. I financed this piece of equipment and when asked when I wanted the payment due date I gave the 28th of the month making my first payment due on December 28th. During the sale the salesman tried to sell me a $600 extended warranty that I didnt know was included in the price and I paid. After paying and realizing the warranty was there I asked it be removed and the sales person ripped up the paperwork in front of me that I had already signed and recreated everything. When he recreated the contract it apparently defaults to a due date 30 days from the day I Was in the store giving me a due date of the 20th and not the 28th. Conns begin calling me on November 7th 2 weeks before any payment was even due. They also called on the 14th and 19th again way prior to a bill being due. When I called back and I asked why the calls I was told they called randomly to see if I had received mail and my payment is due on the 20th. The made me VERY mad. I have accounts with rent, electric, 2 cars, car insurance, renters insurnace, student loans, clear, sprint, capital one credit card etc. If I were called by everyone I hold accounts with to be told theyve sent mail Id be on the phone all day. I asked to not be called before 7am then I asked to not be called at all. I spoke with 4 people trying to explain that my due date should have been the 28th. I was disrespected and with no consideration told no.Desired Settlement: This is something simple customer service should have fixed. I should not have had to turn you into the Revdex.com and The Texas attorney general. I would like my payment due date to be changed to the 28th and any late fees to be waived for this month.

Business

Response:

Review: I have had 4-5 accounts with Conns, because I always paid my monthly note I never really had any problems with their collections department. However, when I missed a note they called 10-15 times a day. They called my cell phone and office trying to collect the money they were rightly due. I understand this and this does not bother me, it was my fault the bill was not paid and I can not blame Conns for their collections attempt. My problem comes from paying off the two active accounts I had (in Full) and having them automatically deduct almost a hundred dollars from my account. This in it self did not upset me as I can understand why this would happen. What does upset me is that when I called to resolve this issue I was told I would be refunded the full amount with-in three working days. Seven days later I called and I was told I would be refunded all but three dollars - the three dollars was a processing fee, and that I would receive the check in the mail 5-10 working days. First, this is not was I was told he first time, second I was not being refunded the full amount, had it been the other way around - me owing them three dollars, they would call every number on file to collect, that and the fact they took money that was mine (as I had paid them in full) and now will not give me back what is mine. When I talked to the customer service rep she informed me that she could make a request but show that they only own me for what the check was made for. Its not about the three dollars, I can do with out it, but it is about being treated right.Desired Settlement: I would simple like to be paid in FULL for the amount that was taken from my account, would prefer it be put back in my account but a check will due if no other option. I just want WHAT is due me an in a reasonable amount of time, has already been 7 days, 5 working day, now Im being told it will be another 5-10 days.

Business

Response:

Thank

you for the opportunity to respond to Mr. [redacted] concerns regarding account

#[redacted].

According to our records Mr. [redacted] signed a 24-month retail installment

contract on November 20,

2012. He remitted a payment for

$453.47 on May 1,

2014. This payment paid the

account in full. However, Mr. [redacted] had automatic payments scheduled and on May 5, 2014 an

automatic payment processed for $98.77 which included a payment of $95.77 and a

$3.00 processing fee.

Please

note, it can take 10-14 business days for an overpayment to process for a

refund. The full amount of $98.77 has

been processed and will be refunded to Mr. [redacted] within 7-10 business

days.

We

value Mr. [redacted] as a customer and sincerely apologize for any inconvenience he

has experienced due to this matter.