B And B Movers

Review: I bought 2 tablets at this place, they sold me an insurance policy for them that was supposed to cover any damage, accidental or defective. One of my tables' screen broke so I called to request a repair and did what I was instructed to do, I dropped the tablet at the store on about [redacted], not sure of the date cause I wasn't provide a receipt or anything. A week after that a technician called me to inform me that he ordered the screen and that it would probably tae him up to 5 days to receive it, and that he would called me back when the tablet was ready to be send back to the store. Never heard back from him so on [redacted] I called their service department and I was told that the technician mark the tablet as un repairable since [redacted] but fail to follow their proper procedure so I can get a new one, I was told that they were filling a report and a ticket was supposed to go back to corporate for their approval and to called back the following Friday, on Friday when I called, the CSR was not able to located the report on their system and I was told again they were doing one while I was on the phone, that someone would call me within the next 24 to 72 hrs. 72 hrs passed and again I didn't hear from anyone, I went to the store to talk to a manager hoping that he was going to be able to help me, nothing! I have made several trips to the store because he keeps promising the tablet would be ready for me to pick it up but instead he keeps giving me excuses, last Friday [redacted] he said that he didn't have one on stock, that I could get another model but he wanted me to pay the difference, he also said that now that I'm getting a replacement my warranty that I bought was being voided and that I needed to buy a new warranty for $200 more. he keeps saying he would call me, but never does. I was there yesterday and he said he was going to have a tablet ready for me to pick up last night, that he would call and here it is, noon on the following day and I still haven't heard from himDesired Settlement: At this point I want to get a replacement and a compensation for the many days that they keep my tablet and the many trip that I have made to the store making me waste my time and my money.

Business

Response:

Review: A Samsung Galaxy Tab S was purchased on july 3rd 2014 and from the begining it started to have issues until a software update was needed. The tablet had to be rebooted and it would not load it would only turn of. I contacted conns to have it exchanged. Conns does not have a technician on site, yet I was told over the phone that it would be exchanged. Its been almost a week and conns have not made a resolution yet.Desired Settlement: I just wanted it exchanged.

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted] complaint. Our records show on 7/3/14, Mr. [redacted] purchased a Samsung tablet

with a 1-year limited manufacturer’s warranty. On 7/10/14, Mr. [redacted] went

into Conn’s located in El Paso, TX stating the tablet shuts down on its own and

wanted to exchange the tablet. Mr. [redacted] was advised that we could send the unit

into service and have a technician assess the repair needs or he could exchange

the unit with a $129 exchange fee. Mr. [redacted] did not want to send the unit

in for service and left the store with the tablet. As of 7/25/14; Mr. [redacted]

has not returned the tablet for service to have a technician inspect the unit. At

this time we are unable to honor Mr. [redacted]’s request to exchange the tablet

due to he has not allowed service to assess the units repairs needs. Although

Mr. [redacted] has exceeded the time frame to exchange the unit, Conn’s is willing

to extend the Return and Exchange Policy and allow Mr. [redacted] to exchange the

unit within 14 days with a $129 exchange fee.

If we may

be of further assistance, Mr. [redacted] may

contact Customer Service at [redacted]

Kind regards,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.

When I arrived at the store on July 11th I was never advised of such fees. I was told that a ticket was needed for any returns or exchanges. The manager was extremely rude as he did not wanted to take the time and explain the process. I have called almost every day since this happened to customer service. Conns response is without merit as they are not researching the issue at at hand.

Regards,

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted] additional complaints. In our previous

response Mr. [redacted] was advised that we are willing to extend the Return and

Exchange Policy and allow him to exchange the tablet with the $129 exchange fee

as stated in the policy. An exchange fee

is charged on all exchanged merchandise unless the original merchandise has

been inspected by a Conn’s service technician and is found to be defective or

the original merchandise fails within 24 hours of purchase. Since Mr. [redacted] has refused to allow a

Conn’s service technician to inspect the tablet and determine if it is

defective, we are unable to honor his request.

Mr. [redacted] may visit the store to send the tablet in for inspection or

for an exchange with a $129 exchange fee.

If we may

be of further assistance, Mr. [redacted] may

contact Customer Service at 1-877-358-1252.

Kind regards,

Customer Relations

Review: My name is [redacted], well my story begins when I started receiving calls on an account that was current and is still current. A lot of of calls like 90 plus. So I started calling Conns and they said well they did not know why I was getting these calls and they would send it to review, which I did not understand you are viewing my account and you see that I am current. So more and more calls keep coming mine you my account is still current. So I finally got through to Corporate office thinking I was going to get some resolution to this problem, So I was referred to a Ms. [redacted] "Customer Relations" well I called her 7-8 times no response from her then I called and got through to a Ms. [redacted] in review and she told me that she was sorry and she would take care of it and no further calls would be made to me but if one came through ignore it. "Really" suggesting just don't answer my phone. Of corse I did get another call. Long story short not only did I get phone calls but I got a "Demand Letter". These accounts are still current so I started calling Ms. [redacted] and [redacted] last Monday, of course no response just kept leaving voice mails I call these 2women I know 30x since Jan. 17th 2014. I pulled my credit report last night and what do I see 'CONNS' 120 days plus pass due. I just can not believe this. My account was never pass due 120 days. I have not even had the account but 6mths. And now my credit is jacked up. This should have never gotten to this point. I want this off my credit report NOW. I am so very mad and disappointed with this whole experience. I work in customer service that's why I was trying to work with these people just to find out these people are not working. This is totally unfair to me and my 'CREDIT'. And they will tell you that my account is current and it was current and has always been current so where did this120plus days pass due come from. This is 2014 it does not take 5-6 months to fix this matter this is their fault and they need to fix my credit NOW.Desired Settlement: DesiredSettlementID: Other (requires explanation)

Fix my credit report meaning take that off and make sure it's off. And fix my account showing that I am current and make sure I do not get any more Demand Letters and phone calls. My accounts are current and have been and that is what it should show. I don't want to hear we are working on it or it's under review. You are viewing my account and payments I did not just make them they where there all this time. Thank you for your time. Ms. [redacted]

Business

Response:

Thank you for

the opportunity to respond to Mrs. [redacted] complaint. Mrs. [redacted] has been contacted regarding her concerns and the necessary corrections

have been made to the account and credit bureau. In addition, Conn’s

credited both of her accounts one payment for the delay and inconvenience.

If I may be of further

assistance, Mrs. [redacted] may contact me at [redacted]

Kind regards,

Customer Relations

Business

Response:

Thank you for the additional opportunity to respond to Mrs. [redacted] concerns regarding her accounts. Mrs. [redacted] has been contacted regarding her concerns and the necessary corrections have been made to the account and to the credit bureaus. We have provided Mrs. [redacted] a copy of the corrections. In addition, Conn's credited both of her accouts one payment for the delay and invoncenience. Her next payment cycle is scheduled for May 20, 2014 and she will need to resume payments at that time to avoid any further credit marks. Please note it can take 30-60 days for the credit bureaus to update Mrs. [redacted] credit file.

We value Mrs. [redacted] as a customer and sincerely apologize for any invonvenience she experienced concerning this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Hello, I do not accept this resolution because I am trying to get a house and this is very bad on my credit report and I have to wait for the credit bureau to update their system and clear this off my record when it should have never ever been there in the first place. I called Ms. [redacted] and Ms. [redacted] for over 2 months before time trying to get them to take care of this account that was not late and was current. At one point I told Ms. [redacted] that I was concerned about this going on to my credit report because it was taking so long. She promised me that I had nothing to worry about. So for them to try and make me wait by myself,for the credit bureau to make "Conns" mistake right is not my fault or the credit bureau. I was not trying to get them to pay my account for me, I was paying my account when they just neglected to respond to it and fix what ever "They" did wrong. So I think they should wait and pay as I had to wait and pay on an account they refuse to correct before they let go to the credit bureau. And see,how long do they have to pay until someone update their system. Because apparently It took "Conns" 4 months to update theirs. To just screw up my account and let it go to this point and then say well, I guess you just have to wait for the credit bureau now. It's not our fault , Now it's the Credit Bureau fault Ms. [redacted] credit is jacked, we did all we can. Really? I asked anyone involved with this account and what happened in this situation ,And you where trying to by a house how would you feel? Paying on an account that is current and being paid on, and the business let it go to the credit bureau 120 days plus unpaid with plenty of notice that this account needed to be corrected due to something they where doing to it because I was paying it. No this is not good enough I want it off and you pay as long as it is somewhere "credit bureau" it should have never been. For all I know It could take as long as it took Ms. [redacted] and "Conns" or longer who knows. It's not fair and they are not doing me any favors I was already paying my bill. But, yet here we are. So now they want to put it on the credit bureau and just say oh well Ms. [redacted] we done all we can ,sorry we screwed you , So now just wait on the credit bureau to fix our mistake. I should have to wait and pay on an account that is sitting in negative status at the credit bureau. That not right, And they are need to do better. Not just for me but all their customers that are paying and is in need of some "Customer Relations" way before someone else has this problem. Ms. [redacted] could have prevented this had she just answered or returned any of my calls over 20 to her and at least10-20 to Ms. [redacted]. They did' nt even get serious until I had to file with the Revdex.com that is ashamed. I will be letting the COO-CFO-CEO of 'Conns'. Know about this. While I'm waiting for 2-3-4-5 months while my account sit there and how it got there , and my disbelief of the whole matter and the treatment I received by the people they have in position to handle , what started out to be something simple that they messed up on their end and neglected, ignored or just said oh well she'll never know we did'nt fix it, as many calls as your associates called me. Oh , by the way I already contacted your COO-Mr. [redacted] and Mr. [redacted] is next and then Mr. [redacted] and I will be sure to give your name Ms. [redacted] (Customer Relations) ex.[redacted]. If I'm going to wait alone, I will be writing faxing calling ,e-mailing until they know what I just went through with their company and now I have to wait to get my house or anything else. Carrying a letter around with me is totally unacceptable. I paid and waited while someone fixed their mistake or the clique in the system or while the system was updating for 4 months, You put me there, credit bureau, and now you still want me to pay on an account that is sitting at the credit bureau you let get there. No, you pay as long as it's there. That is the resolution I want , to be made whole and credit in tact, like it was before a purchased anything from your store. I already told you I would not be satisfied until it was off "Completely Off) that is not asking for to much. Please froward this to Ms. [redacted] (Customer Relation). Thank you for your time, Ms [redacted]

Review: Received the wrong merchandise after waiting over an 1:30 for delivery at the pickup warehouse. I got home to find the wrong table and the Memphis [redacted] refused to discuss the issue... called corporate and waited another 1:40 mins and still no fix to the issue.Desired Settlement: I want the correct items, and additionally, two (2) chairs for my time and rudeness of the [redacted]. I want to know why the [redacted] fells its not his problem. why he felt the need to blame the [redacted] who wrote the same item numbers I did and thus is blameless in the issue. Why it took so long to correct and why or how a company has 1600+ complaints with unsatisfactory resolution can maintain an A rating... is it true that you pay your dues and maintain an A?

Business

Response:

Thank you for the opportunity to respond to [redacted] complaint. Our records show on **/26/14, [redacted] purchased the [redacted] Dining set which consisted of seven pieces (table and six

chairs) all with a 48-month [redacted] Plan and financed his account with [redacted] Acceptance.

We received [redacted] complaint and found he contacted our

[redacted] department stating after he picked up his merchandise from

our [redacted], TX warehouse, he realized he received the wrong table upon setup. We

confirmed with the [redacted] that [redacted] did receive the incorrect

table therefore an exchange was approved to pick up the correct table. Our

records show as **/17/14; [redacted] has received the [redacted] table he

originally purchased with his dining set.

Although we are unable to honor [redacted] request to receive

two additional chairs, as a gesture of goodwill we will mail [redacted] a $50

gift card for his inconvenience; please allow 7-10 business days to receive. We

sincerely apologize for [redacted] experience during this process.

.If we may be of further assistance, [redacted] may contact us at [redacted].

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. I had to take two days off work and I make a lot more than fifty dollars... after numerous attempts Conn's [redacted] continued to lie and failed to process the correct paperwork. I suffered late fees on my payment and harassment from your employees. Should Conn's need further information they can call ME!

Review: I PURCHASE A [redacted] SECTION FROM CONN'S ON [redacted].I CONTACT CONN'S IN [redacted] TO TELL THEM MY CUSIONS AND PILLOWS WHERE FLAT LIKE PANCAKES, I ALSO WANTED TO KNOW WHY MY BALANCE WAS NOT CORRECT.IN REFERENCE TO THE SECTIONAL.I WAS TOLD I NEEDED TO CONTACT MANUFACTOR DIRECTLY BECAUSE I DID NOT BUY A WARRANTY FROM CONNS.I ASKED CONNS CUSTOMER SERVICE FOR THE NUMBER THEY SAID THAT I NEEDED TO GO TO THE COMPANY WEBSITE.I GO TO THE WEBSITE.THE COMPANY ONLY HAD AN ADRESS.I CALLED CONNS BACK MANY TIMES ONLY TO BE TOLD THEY DID NOT HAVE THE NUMBER.NEVER GOT ANY WARRANTY INFO PERIOD.THE NEXT ISSUE WAS FINANCING.MY CREDIT SCORE IS 735.IT WAS EXPLAINED TO THAT WAS GETTING 6 MONTHS WITH NO INTEREST.THEN INTEREST WOULD START AFTER 6 MONTHS.SO FOR THE FIRST 6 MONTHS EVERYTHING WAS FINE.IN NOVEMBER MY RECORDS SHOWED I PAID $1,100.00.THERE RECORDS SHOWED I PAID ONLY $400.00.I WAS TRYING TO FIGURE OUT WHAT HAPPENED.I WAS TOLD THAT I ONLY HAD 6 MONTHS TO PAY THIS FURNITURE OFF.I WAS CONFUSED CAUSE I HAVE BOUGHT A TV AND A GRILL AND NOTHING LIKE THIS HAPPENED BEFORE.IF MY PAYMENT WAS $85 A MONTH.HOW WOULD I PAY THIS SECTIONAL OFF IN 6 MONTHS.BECAUSE OF MY CREDIT CONN'S CONTINUE TO SEND ME PRE APPROVE LETTER FOR 1YR TO 2 YRS WITH NO INTEREST.I WAS TOLD IT WAS THERE POLICY TO RUN MY CREDIT THREW GE CAPITAL AND THEN THREW STORE.I WAS INFORMED THAT MY CREDIT WAS NEVER RAN THREW GE CAPITAL WITCH WOULD HAVE GOT ME LOWER AND LONGER PAYMENTS.IN WITCH MY CREDIT QAUILIFIED ME FOR 0 INTEREST.I HAVE CALLED CONN'S MORE THAN THIRTY TIMES.WITH NO RESLOVE.THERE HELP DESK MAKE A MILLION NOTES AND NO ONE WILL CALL YOU BACK.I EVEN WENT IN THE STORE AND TALK THE STORE MANAGER EDWARD AND HE TOLD ME HE WAS GOING TO THE BACK TO LOOK UP INFO.HE NEVER RETURNED TO HELP ME. I CALLED CORP OFFICE FROM INSIDE THE CONN'S STORE TO COMPLAIN.CONN'S WAITED UNTIL MY WARRANTY EXPIRED BEFORE THEY CAME UP WITH THE MANUFACTOR'S NUMBER.THEY FINALLY GAVE ME THE NUMBER ON [redacted] OFFER TO REPLACE ALL PILLOWS AND CUSIONS.DEFECTIVE.Desired Settlement: I WOULD LIKE A REFUND OR EXCHANGE OF FURNITURE NOT MADE BY THIS [redacted] COMPANY.EVEN THOW THEY ARE WILLING TO REPLACE PILLOWS AND CUSIONS IM NOT SURE THE SAME THING WON'T HAPPEN AGAIN.I ALSO WANTED TO PULL MY CREDIT AND CORRECT MY FINANCING.

Business

Response:

Thank you for the opportunity to respond to Mr.

[redacted]’s complaint regarding his [redacted] sectional and ottoman

that was purchased with us on [redacted].

According to our records, Mr. [redacted] purchased a [redacted] section and ottoman that came with a 1- year limited manufactures warranty

which expired [redacted]. Our records show Mr. [redacted] contacted us on [redacted] needing service and was advised his warranty had expired and we would

not be able to honor his request for service or an exchange. Our records do not show any previous service

calls on file and we are not aware of a known defect. We have contacted the manufacturer in

reference to the known defect as Mr. [redacted] had previously mentioned and we

were informed by the manufacturer that they are not aware of a defect. We were

advised however, that when Mr. [redacted] spoke with Ms. [redacted] with [redacted] she referred him to the retailer because we are a servicing dealer had the

warranty not expired. Conn’s offers service on furniture items while still

covered by the manufactures warranty or the [redacted].

In regards to Mr.

[redacted]’s financing we show Mr. [redacted] signed a 32-month retail

installment contract on [redacted]; the contract included a 6-month no

interest financing promotion. Our records do not show a GE application was

requested or submitted at the time of purchase. The account has been

established for approximately 14 months; therefore we are unable to change the

terms of the agreement.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

THE CONNS REPRESENTATIVE IS LYING.I CALLED IN [redacted], BECAUSE AFTER THE 6 MONTH 21% INTEREST WAS APPLIED TO MONEY I PAID OVER THE 6 MONTH THAT I WAS TOLD WOULD BE INTEREST FREE. WITCH I WAS SUPPOSE HAVE 0 INTEREST BECAUSE OF MY CREDIT.THATS HOW THE SERVICE REPRESENTATIVE EXPLAINED TO ME.I WOULD GET 6 MONTHS NO INTEREST. THEN 21% WOULD STARTIN THE 7 MONTH.MY PAYMENT WAS SET AT $85.00 MONTH. THE PRICE OF THE COUCH IS $2090.00 .($85 x 6 = $510.00). (NOW $2090 / 6 = $384.33).IF I WAS TOLD MY PAYMENT WAS TOLD MY PAYMENT WAS $384.33 I WOULD NOT HAVE SIGN CAUSE I KNEW SOMETHING WAS WRONG.CAN YOU PLEASE ASK CONNS FOR A COPY OF THE CONTRACT.ITS IN WRITING WHAT THEY DID.CONNS REPRESENTATIVE TOLD ME THAT THEY WOULD CORRECT MY CONTRACT OVER THE PHONE.I SPOKE WITH THERE CREDIT DEPARTMENT.THE REPRESENTATIVE TOLD ME THE SALEMAN WHO WROTE UP MY CONTRACT DID NOT FOLLOW CONN'S RULES.I WAS TOLD THAT ALL CREDIT WAS RAN THREW G E CAPITAL FIRST,THEN IN STORE CREDIT FOR THOSE WHO HAVE BAD CREDIT.I WAS DIRECTLY GIVEN IN STORE CREDIT.WITCH IS WHAT I FOUND OUT WHEN I CALLED.SINCE NOVEMBER OF 2013 I HAVE PAID $680.00. I CALLED AND I WAS TOLD MY BALANCE WAS $2700.00 BECAUSE IT WAS NOT PAID OFF IN 6 MONTHS. I ASKED WHAT KIND OF CONTRACT IS THIS. MY FURNITURE WAS ONLY $2090.00. I WAS TOLD THAT I WOULD BE CONTACTED IN 24 HOURS BY A REPRESENTATIVE.NO PHONE CALL.WHILE ON THE PHONE I ASKED ARE THERE ANY KNOWN ISSUES WITH THIS [redacted] SECTIONAL CAUSE WHEN YOU SIT DOWN ON THE CUSHIONS THEY GO FLAT LIKE PANCAKES .YOU COULD NOT SIT OR LAY IN ONE PLACE TO LONG CAUSE YOU COULD FEEL THE BOTTOM OF THE COUCH.I WANT BE CLEAR.I SPOKE WITH EVERYY DEPARTMENT AT CONN'S AND NO HAS EVER CALLED ME BACK. THERE REPLY SAYS THERE WAS NO WORK ORDER THAT WENT IN DURING THE WARRANTY PERIOD.WELL THATS BECAUSE THEY TOLD ME THEY WHERE NOT RESPONSIBLE BECAUSE I DID NOT BUY A WARRANTY FROM CONN'S.IT WAS A MANUFACTOR ISSUE AND I WOULD HAVE TO CONTACT THE MANUFACTOR.SO I GO ONLINE TO FOUND [redacted].COM AND THERES NOTHING BUT A ADRESS IN MISSISSIPPI WHILE ONLINE I SAW COMPLAINTS ABOUT [redacted] FURNTURE ON THE FIRST HEADING. THERE WHERE SO MANY PEOPLE HAVING THE SAME EXACT PROBLEM I WAS SHOCKED BECAUSE I WAS NOT EVEN LOOKING FOR THAT.I CALLED CONN'S CUSTOMER SERVICE BACK THEY TOLD ME THEY HAD NO CONTACT INFO AND TO LOOK ON THE RECEIT.NO INFO. I ALSO EXPLAINED TO THEM WHAT I JUST SAW ONLINE THAT OTHER PEOPLE WHO BOUGHT FROM [redacted] OR HAVING THE SAME ISSUE WITH THERE FURNITURE.I WAS TOLD I WOULD GET A CALL BACK IN 24 HRS.NO RETURN PHONE CALL.I CALLED AGAIN THEY TOLD ME THEY HAD NO INFORMATION ON THE COMPANY.I HAVE TALKED TO TRESH, FELECIA, [redacted], JANA, TRESHA, ALL EMPLOYEES FOR CONN'S.THEY ALL TOLD ME A MANAGER WOULD BE CALLING ME BACK IN 24 HOURS.THE ONLY CALL I GOT WAS WHEN I DID NOT PAY THE BILL OR MESSAGE SAYING PLEASE CALL CONN'S. I PUT THE PAYMENT IN MY SAVING UNTIL THIS ISSUES IS RESOLVED.SO KNOW WHEN THEY CALL I TELL THEM I NEED TO SPEAK TO A SUPERVISER.I HAVE NEVER MISSED OR BEEN LATE ON PAYMENT.ONLY THE PATMENT I HELD BACK TO GET A RESPONSE.I WOULD ALSO LIKE TO ADD THAT RIGHT AFTER MY WARRANTY EXPIRED THEY TRIED TO PLAY GAMES WITH ME.THEY REQUESTED MY EMAIL ADDRESS TO PRETEND LIKE I WAITED UNTIL AFTER MY WARRANTY EXPIRED TO CONTACT THEM.IN THE EMAIL I MADE IT CLEAR THIS WAS NOT OUR FIRST CONVERSATION,THIS IS JUST THE FIRST EMAIL.IM NOT CRAZY AND I KNOW WHAT YOUR TRYING TO DO ITS NOT GONE WORK.WHEN I CALL CONN'S I KEEP ASKING THE FIRST POINT OF CONTACT BY PHONE THEY WILL NOT ANSWER THE QUESTION.SO IF PAY CLOSE ATTENTION TO THERE REPLY IT SAYS NO WORK ORDER.CUSTOMER SERVICE AND WORK ORDER DEPARTMENT ARE TWO DIFFERENT DEPARTMENTS.IN THE WORK ORDER DEPARTMENT THEY ASK YOU TO PAY A $95.00 SERVICE FEE.WHY AM I GONE PAY A SERVICE FEE WHEN IM UNDER WARRANTY AND MY FURNITITURE IS DEFECTIVE.THE CUSTOMER SERVICE DEPARTMENT AND CORPOPRATE OFFICE ARE TWO DEPARTMENTS I HAVE SPOKEN WITH THEM OVER 20 TIMES OR MORE.SO I HAVE BEEN CALLING SINCE [redacted].I FINALLY GET THE MANUFACTORS NUMBER ON [redacted].I CALLED,A LADY NAMED [redacted] ANSWERS [redacted].SHE TELLS ME ON( [redacted]) THAT THEY WOULD STILL REPLACE THE CUSHIONS ALL THE WAY AROUND THE SECTIONAL AT NO CHARGE AND THAT CONNS SHOULD HAVE CALLED HER AND IT WOULD HAVE ALREADY BEEN DONE. MY ISSUE NOW ARE THESE CUSHIONS ANY BETTER THAN THE OTHERS BECAUSE I BUY FURNITURE ABOUT EVERY 8 TO 9 YRS AND IT STILL LOOKS BRAND NEW WHEN I PASS IT ON TO SOMEONE ELSE.I RATHER THEM REPLACE IT WITH SOMETHING OF BETTER QAULITYBECAUSE I SEE THEY DON'T DO RIGHT BY THER COUSTMERS AT ALL. APPLY MY MONEY TO SOMETHING THATS NOT DEFECTIVE.FIX MY CONTRACT THEY MESSED UP.LET ME PAY IT OFF AND THEY DON'T HAVE TO WORRY ABOUT ME BUYING THERE AGAIN.IF YOU ARE WORKING FOR THE Revdex.com PLEASE DO TWO THINGS FOR ME IF YOU CAN.REVEIW MY CONTRACT, CALL [redacted] ,AND LAST GOGGLE [redacted] SECTIONAL AND SEE HOW MANY PEOPLE HAD TO THROW THERE FURNITURE AWAY AND HAVE NO WAY OF CONTACTING [redacted].MY MAIN ISSUE WITH CONN'S IS THEY BLOCKED ME FROM CONTACTING THE MANUFACTOR DURING MY WARRANTY PERIOD.THEY DID NOT WANT ME TO CONTACT THE MANUFACTOR BECAUSE THEN I WOULD FOUND OUT CONNS HAD TOTAL CONTROL OF REPAIR OR REPLACMENT OF MY DECTIVE SECTIONAL.SO THEY THEY PLAYED THE BLAME GAME UNTIL WARRANTY EXPIRED.THE ONLY REASON IM CONTACTING THE BETTER BUSINESS THIS LATE IS BECAUSE I REALLY DID NOT KNOW THEY RESOLVE PROPBLEMS LIKE THIS.MY MOTHER TOLD ME ABOUT THE Revdex.com 3 WEEKS AGO BECAUSE I HAD BEEN TELLING HER WHAT HAS BEEN GOING ON.THE LAST STRAW FOR WAS WHEN I WENT INTO CONNS DEPARTMENT STORE AND SPOKE TO EDWARD THE STORE MANGER @ [redacted] STORE IN ARLINGTON TEXAS.I EXPLAINED TO HIM WHAT WAS GOING ON .THIS MAN WALKED TO THE BACK OF THE STORE AND NEVER CAME BACK.LEFT ME AT THE FRONT DESK LOOKING CRAZY.THE OTHER STAFF LOOKING ON.I WAS NOT RUDE OR ANYTHING I DON'T KNOW WHAT THE PROBLEM WAS. I CALLED CORPARATE FROM THE FRONT DESK TO COMPLAIN.HE WALKED BACK TO FRONT BREIFLY. DID NOT SAY A WORD AND LEFT WALKED TO BACK AGAIN.I TALKED TO [redacted] BY PHONE THAT DAY TO FILE THE COMPLAINT.I WAS TOLD I WOULD GET A PHONE CALL IN 24 HOURS GUESS WHAT.NO PHONE AT ALL.NO PHONE CALLAS PEROID ONLY FOR PAYMENT.SO THERE REPLY IS NOT ACCEPTABLE.I COULD NOT MAKE A SERVICE CALL BECAUSE CONNS TOLD ME THAT [redacted] WAS RESPONSIBLE.KNOW THAT I HAVE CONTACT WITH [redacted] AT [redacted] SHE SAID YOU HAD CONTROL OF THIS ISSUE ALL ALONG.I MADE IT CLEAR TO HER THAT IT WAS AFTER MY WARRANTY BECAUSE CONNS TOLD ME THEY HAD NO CONTACT INFORMATION FOR [redacted].SHE TOLD ME TO HAVE CONNS TO CALL HER SHE WOULD REPLACE ALL OF MY CUSIONS FOR FREE..SO I CALLED THEM AGAIN .[redacted] HAS NOT HEARD FROM THEM AND NEITHER HAVE I.

Review: I purchased a washer/dryer 2 months ago and just recently my dryer has started melting clothes items set on low heat then it started to shut off we would have to unplug then plug back in to get it to work my fiance was seriously shocked by this dryer. We continue to contact conns for a new dryer, we have a manufacturers warranty and are paying for an additional warranty but all that happens is a customer service rep will apologize and say that someone will call me back and they never do finally I was able to schedule an appointment and the service tech showed up stating that if it were up to him I would get a new dryer that the dryer I have is faulty and dangerous but its not up to him because he works for conns and they will not do that! so unfortunately he would have to leave dryer (that is dangerous) and order a drum and whole new memory board but because it is before thanksgiving and [redacted] it would take 3 to 4 weeks or longer to get part and wwe would have to use a faulty dryer mind you that has already melted clothing and shocked my fiance and could possible start fire to home with childrenDesired Settlement: I would like a new working non faulty dryer asap

Consumer

Response:

This letter is to inform you that Conn's has carried out to my satisfaction the resolution it proposed for my complaint, filed on [redacted] and assigned ID [redacted].

Regards,

Review: I purchased a washing machine and dryer from conn's last year (2013). Last month, the washing machine incurred a functioning issue so I contacted conn's because at the time of purchase I also bought a service repair warranty for $129.99 per appliance. In the agreement, it states that conn's would contract with a service/repair company to fix the problem but that in the event the product was found to be economically despaired to fix, the product would be replaced. After a month of appointments with A&E product repair and service company, it was determined that the washing machine should be replaced and the information was discussed with conn's on Friday, 8/22/2014. I have yet to receive a phone call from conn's to supply us with another washer or fix the one we have. I've called customer

Service in the service repair section of conn's everyday since 8/25th and have been given the run around. This is unfair and unprofessional business practices. My family has been under extreme duress for over a month with having to find ways to wash our clothes for over a month. I was told on Friday 8/22nd it takes 24 hrs for 3rd party managers to receive the information and make a decision, today is Wednesday, 8/27th and no phone call or contact from conn's; only my calling them and being told the same thing since last Friday.Desired Settlement: Conn's should either repair the washer they sold to us OR replace it with a new one or a compatible product. They need to learn to honor their over priced and invalid contract agreements.

Consumer

Response:

As of this date, 9/11/14, our washer is still not repaired or replaced. Our phone calls are ignored and the local store here in Baton Rouge on Airline Hwy is even worse than the corporate office. My husband has went to the store on several occasions and was dealing with [redacted], one of the sales rep, however [redacted] has not been successful in helping. [redacted] has given my husband the run around and when we call he's either with a customer or not there, according to whomever answers the phone. When we talk to corporate, they tell us they've issued orders to replace the washer as of 8/27th but we still don't have a washer. This is really pathetic and unprofessional business dealings and on some parts, fraudulent as we were coaxed in to purchasing this warranty and it appears to not be honored by Conn's as well as their company selling us a faulty washer. We have and still are spending money having to wash at laundry mat every other day. This is costly and inconvenient. We just want a quick resolve to their issue, fix the washer we have or supply us with a replacement.

Business

Response:

Thank you

for the opportunity to respond to Mr. [redacted] complaint. Our records show on 3/11/13,

Mr. [redacted] purchased a GE washer and dryer both with a 24-month Repair Service

Agreement Plan. On 8/2/14, Mr. [redacted] contacted us stating the washer was not

spinning. After further review of Mr. [redacted]’s service needs, it was determined

the cost to repair the unit was non-economical therefore a request for an

exchange was submitted. On 8/28/14, Conn’s approved Mr. [redacted] to re-select a

new washer. Our records show on 9/21/14, Mr. [redacted] was scheduled and received

his new washer in good condition. We sincerely apologize for any inconvenience

Mr. [redacted] experienced as a result of the delay.

If

we may be of further assistance, Mr. [redacted] may contact us at [redacted]

Kind

regards,

Review: I purchased a washer and dryer from Conn's. We also purchased the stands to go with the washer and dryer. A couple of months later the washer broke down. Conn's sent out a repairman on 6 seperate occasions. The first said he needed to replace a part, the other repairmen did not have the right part. They stated that the wrong parts was ordered. Although we have a warranty, Conn's refused to replace the machine because they stated that the machine is no longer 899.00 which is the price we paid for it. They wanted us to pay an additional 400.00 because they stated that it was no longer on sale for 899.00 but was 1299.My wife and I explained that it is not our fault that they sold us a defective product. This has been going on for months with no resolve. Conn's told us that they will cancel the contract and have someone pick up the washer, dryer and stands due to the fact that we bought it all as a group. To this day, no one has picked up the product. We have been calling every day. Now we are getting harassing collection calls from Conn's. They have reported this on our credit as a derogatory account and are constantly adding late pay for something that they failed to comply with. This experience with Conn's has been a nightmare.Desired Settlement: I want Conn's to pick up this defective product and give me all of my money back. I also want them to remove the false deragotory statements that they reported on my credit. They have defamed my character. I don't want to see anyone else experience the horror that my family did with Conn's. This is horrible customer service

Business

Response:

Review: I purchased a brand new washer and dryer from Conns on May 9, 2014. The washer has not worked since they delivered it. I have called the Conns customer service because I want them to replace the washer. They stated they couldn't replace the washer, they would have to fix it. I have had someone out here twice. The first time they stated there was nothing wrong with the washer. The second time they realized the control board was defected. Conns didn't have the part in stock. It is June 5, 2014 and my washer still does not work. Conns refuse to come and pick this washer up and replace it with a new washer.Desired Settlement: I want Conns to come and pick the washer up and replace the washer with a new working washer.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] complaint. Our records show on 5/9/14,

Mrs. [redacted] purchased a LG washer and dryer with a 48-month Repair Service

Agreement Plan. On 5/16/14, Mrs. [redacted] contacted us stating the washer displayed

an error code, is not spinning properly and leaves a lot of water on her

clothes. A service call was scheduled for 5/23/14 however; on 5/22/14 Mrs. [redacted] contacted us stating she no longer needed service due to the manufacturer

serviced her unit therefore, the service order was cancelled. On 5/23/14, Mrs. [redacted] contacted us again stating the unit is not turning on. A service call was

scheduled for 5/26/14; upon inspection the technician found parts needed to be

ordered to complete repair. Our records show parts became available on 6/4/14

and the manufacturer completed repairs. We attempted to contact Mrs. [redacted] on

6/11/14 to confirm if the unit was successfully repaired however, we were unsuccessful

in our attempt. If Mrs. [redacted] is still in need of service on the washer, she may

contact us at 1-866-765-1513 to discuss other options that may be available.

Kind

regards,

Review: On Jan. [redacted] we purchased on conns credit account a samsung washer/dryer set along with extra warranty.The appliances were delivered from a san antonio warehouse a few days later.Within a week after we received both our appliance they BOTH malfunctioned.The washer showed a code that the manuel stated it had to be serviced and the dryer started to leak water at the bottom, left front side during any drying cycle.I immediately called conns service department and they told me they did not have anyone to service this area and they were going to contact samsung and for us to do the same.I called samsung and during the first phone call I did not get anywhere with the customer service rep.I hung up and called the manager, [redacted] who sold us the appliances. He said he would research to see what could be done and would call me back. On Jan. [redacted] I still had not heard from him, but I did get a call back from conns service dept. and they told me that there was not anyone that serviced this area and I needed to contact samsung directly.I immediately called samsung and they offered to exchange or buy back my appliances.I chose the buy back option.I have since found out that samsung is only going to cut me a check for $899.99 x 2, but not reimburse the taxes or extra warranty.So, I then contact conns customer service and explain this to them and they also say that they cannot reimburse me for the taxes charged or the warranty.What was the point of purchasing the extra warranty if they cannot help me.During this time and before my 30 days were up I called the dallas store again and asked what I had to do zero out my account since I was in the situation I was in and the lady I spoke to said she would email me a form to fill out and return.I never received the for form.I made several attemps to get that form and it was never sent to me.I even contacted [redacted] about it and he never sent it to me as well.I have made several calls to customer service about my acct and they have not approved anything.Desired Settlement: I would like to payoff washer/dryer and the three extra items I needed to connect appliances and I would like for Conn's to zero out my account. I feel I should not have to pay the taxes for something that is not working or I am not going to keep. I would also like for Conn's to cancell my insurance and warranty because the warranty never worked in this case. I want our account to have a ZERO balance!!!

Business

Response:

Thank you for the opportunity to respond to [redacted] complaint. Our records show [redacted] purchased a Samsung washer and dryer with us on 1/*/14 with a 24

month repair service agreement. [redacted] contacted us on 1/**/14, stating the washer was leaking from the bottom

soap and water dispenser. [redacted] was advised to contact the manufacture to schedule an appointment. [redacted] was contacted by service on

3/*/14, regarding her concerns and she advised us that the manufacture offered

her a “buy back”. We sincerely apologize

to [redacted] for the experience she has had with us and the manner in which

her concerns were addressed. Conn’s has

agreed to honor [redacted] request to cancel her warranty and insurance coverage. Our records show on 2/**/14 a credit of

$407.27 posted to the account for the insurance, then on 3/**/14 a credit of $324.72

post to her account for the warranty coverage.

A copy of [redacted] general loan ledger showing the credits has been

mailed to the address on file.

If we may be of further assistance, [redacted] may

contact us at [redacted]

Sincerely,

Customer Relations Officer

Review: I purchased a white L shaped couch in 2012 with the RSA warranty at $70 per piece of the couch. Since I have purchased the couch I have had nothing but problems with it. I have had technicians out about 6-8 times to correct problems with the couch. After the last issue with the couches arm collapsing and the replaced leather not matching, I received a call that I could go into any conns to find replacement couches. When I got to the Webster location ( conns would not disclose my options when I called the Beaumont location, they sent me straight to Webster location to talk to them). When I arrived on 6/9/2014 the Webster location notified me that I had store credit and could spend $1100 in new items. I am still paying on the couches with conns credit account. I am so unhappy from the pick up location to getting this couch repaired I DO NOT WANT ANYTHING ELSE FROM CONNS. Also it does not make sense to be paying for an item that I a retuning ! ( in reality if I don't want anything that means I would be paying interest on a store credit! Is that even legal?Desired Settlement: I would like a refund instead of a store credit for items I do not want ! That would be like paying for a root canal from a dentist and not getting the root canal. Why get another item from the company If I am more than dissatisfied?

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] complaint. Our records show on 3/14/14, Mrs. [redacted] purchased a Albany Naples furniture sectional which consists of two pieces (left and right sectional) with a 48-month FurnitureGard Plan and elected to pickup items from Conn’s warehouse in Dallas, TX. After reviewing Mrs. [redacted] service history, Conn’s agreed to exchange Mrs. [redacted] furniture as a good will gesture and issued her an in-store credit on both units to re-select. Mrs. [redacted] did express that she could not find anything in the store to re-select and instead wanted credit refunded. We contacted Mrs. [redacted] on 6/11/14 to discuss her options; Mrs. [redacted] stated she did not want to exchange her unit but to have a credit applied towards her account. Mrs. [redacted] was informed that in order to issue a credit to her account she would need to return her furniture and we would process the credit to her account. Once Mrs. [redacted] has returned her furniture the credit will be processed.

If we may be of further assistance, Mrs. [redacted] may contact Customer Service at [redacted]

Kind regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Well ms [redacted] authorized me to return my furniture for full credit to the Webster store. So on June 14th I rented a Uhaul, placed the furniture in the truck and took the furniture to the store. The manager who has worked for conns for 30 years told me that Ms [redacted] did not call him and let him know I was dropping off the furniture. Therefore he told me I was not able to drop off the furniture and if I did that if someone took the furniture, they were not going to be liable. He basically told me to leave. Now on Saturday , there was no one to help me in the matter. I had the email that is listed here on my complaint from Ms [redacted] and even showed this to the manager. He called a MR [redacted] and he told me that that person is not going to do anything either. I have tried to call ms [redacted] since Saturday and have not gotten a call back. So I still have the furniture and a 40$ expense to UHAUL. I am more than unhappy at this time and I feel that they need to pick up the furniture and pay me back for renting the Uhaul .

Review: Account #[redacted]I have wrote a letter of complaint as well as an official letter to report scams and suspicious/harassing phone calls regarding the companys unethical business practices toward my account. My customer account with Conns Inc. has been officially paid in full since March 2014; however I am still constantly being harassed numerous times daily via telephone. In addition, I have been requested by the company on several occasions to submit personal account documents to help resolve this issue, all which have been to no avail to effectively resolve this situation. Furthermore, I contacted several customer service representative via telephone who could not provide any information to aid in clearing the situation and/or corporate. The have took double payments from my account also. I also have called three times with a chase bank Rep on the line. Chase has informed Conn's I no longer have a balance. I have also provided the company with all bank statement they have ask via fax from a Chase bank Branch. Chase also give them transaction number. On 3/7/2014 $ 1499.06 was taken from my account because I was told I lost my cash option.on the same day took another1,143.00 the bank refunded it and the it and conn reverse the charges and then took the amount again. Me and chase call to get payment refunded Conn said I still out this amount me and the bank call with the trace number to there bank of America.Now conn is telling me and the bank I owe the 1499.06 because I ask for a reverse me and the bank called again and the Chase agent let Conn know there wasn't a reverse for that amount. We also sent over the bank statement for the month of march Conn calls me at least 5-6 calls a dayDesired Settlement: I ask that all harassing phones ces and desist immediately & that the company fully resolve this situation by correcting all errors pertaining to my account; including but not limited to, refunding all money that was overcharged from my personal bank account due to the companys negligence.

Business

Response:

Thank you for the opportunity to

respond to Mrs. [redacted]’ concerns regarding her account. Mrs. [redacted] stated Conn’s took double payments

out of her checking account and her account is paid in full.

According to our records, Mrs.

[redacted] signed a 30-month retail installment contract on April 29, 2013. The contract also included a 12-month

no-interest financing promotion. Mrs. [redacted] forfeited her 12-month no-interest

financing promotion due to a late payment fee that was assessed on the account

as of February 13, 2014.

As per the recorded call on

February 21, 2014, Mrs. [redacted] authorized a payment in the amount of $66.72 to

process on February 21, 2014. At that

time, Mrs. [redacted] also authorized a post-dated payment in the amount of $1140.98

to process on March 6, 2014. Two conformation e-mails were sent to the e-mail

address on file for Mrs. [redacted].

On February 26, 2014, Mrs. [redacted]

called back to schedule an additional payment in the amount of $1496.06. An additional confirmation e-mail was sent to

the e-mail address on file for Mrs. [redacted].

Mrs. [redacted] called again on March

6, 2014 stating she did not authorize the payment in the amount of $1140.98 and

she requested the payment be refunded.

She was notified at that time that a remaining balance of $24.38 would

be due to pay the account in full. On

March 20, 2014 the payment of $1140.98 was returned by Mrs. [redacted]’ financial institution

as a charge back. On March 21, 2014 the

payment was reversed by Conn’s.

Mrs. [redacted] disputed the payment

with Conn’s and with her financial institution.

This resulted in both payments being refunded to the account. As of

August 5, 2014, we have not received the $1140.98 payment which Mrs. [redacted]’

financial institution charged back to Conn’s.

Mrs. [redacted] stated Chase Bank issued

a check to Conn’s for the charged back amount.

Mrs. [redacted] will need to provide bank statements for June 2014 showing

where the payment was made as of June 14, 2014.

Otherwise, Mrs. [redacted] will need to dispute the payment with Chase

Bank.

We have honored Mrs. [redacted]’

request and have placed a cease and desist on the telephone numbers listed on

the account. As of August 5, 2014, the

final payoff amount is $1252.17. Please

note the payoff amount is updated daily.

If Mrs. [redacted] would like to submit the full payoff on the account, we

ask that she call the day she plans to submit the payment for an up-to-date payoff

quote.

Business

Response:

Thank you again for the additional

opportunity to respond to Mrs. [redacted]’ concerns regarding her account. We have not received the payment from Chase

in the amount of $1143.98.

Mrs. [redacted] will need to provide a

copy of the canceled check from her financial institution; otherwise, Mrs. [redacted] will need to dispute this payment with her financial institution.

Consumer

Response:

I dont have a Bank of America Account nor any other information for their charge back dept. This is where chase sent the payment to from their claims department . I also provide the number and mailing address to Bank of america charge back dept. Chase don't have any documentation to give me . They would only provide me with the phone number and mailing address. Chase told me to call Conn's and have them contact the Charge back dept of Bank of America because the Funds are there. you can reach Chase [redacted] this there claims department. I have also ask chase claims department on a letter head and nothing they will do. I keep getting they have give me all the information they can give me. Its left up to Conn's tp call the charge back dept of Bank of America

Review: I purchased a refrigerator and received NO service for something I was charged for. $1.58 was credited to my account whereas I had to come out of pocket to pay for whereas I never received service for. I called numerous times guy came out one day I was still at work he left never came back yet I am suppose to pay for something I never received. Conn's was and has not been legit with their warranty agreement.Desired Settlement: I faxed paperwork for warranty cancellation. Credit my account and stop calling me for money they don't deserve.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] complaint. Our records show on 10/02/12 Mrs. [redacted] purchased a Samsung

refrigerator with a 48-month Repair Service Agreement Plan and received

delivery on 10/05/12 in good order.

We received Mrs. [redacted] compliant and found she contacted our

service department on two separate occasions stating the refrigerator was not

making ice or dispensing water.

·

On 3/25/14- Mrs. [redacted]

called for service; the technician found the filter needed to be replaced on

the refrigerator and water pressure was low. Mrs. [redacted] was informed that

this was not a mechanical issue cover by the terms and conditions of the Repair

Service Agreement and was advised to

make adjusts to water pressure and replace her filter.

·

On 9/13/14- Mrs. [redacted]

called for service; the service order was cancelled due no one was available at

Mrs. [redacted]’s residence when the technician arrived to assess unit on 9/19/14.

Mrs. [redacted] service appointment was re-scheduled twice; on 9/23/14 and

10/02/14 however, no one was available when the technician arrived on both

dates therefore the service order was cancelled.

Our

records show we received Mrs. [redacted]’s request to cancel her Repair Service

Agreement Plan. As of 10/09/14, a pro-rated credit has been applied to Mrs.

[redacted]’s account in the amount of $123.06. As listed under the terms and

condition number (5) Cancellation: “If you cancel this Agreement after thirty

(30) days of the date of this Agreement, you will receive a pro-rata refund

based on the time expired from the date of this Agreement as a percentage of

the total term of this Agreement, less a twenty-five dollar ($25) cancellation

fee or ten percent (10%) of the purchase price of this Agreement (whichever is

less), less the cost of any claims paid under this Agreement”.

If we may be of further assistance, Mrs. [redacted] may contact us at [redacted]

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] additional

comments. Mrs. [redacted] elected to purchase a 48-month Repair Service

Agreement Plan with Conn’s for her refrigerator. The Repair Service Agreement

begins on the date the merchandise is received which was on 10/12/12 and ends

at the end of the term or if the policy is cancelled for any reason. Although

Mrs. [redacted] insist she has never used the Repair Service Agreement Plan, she

had coverage on her refrigerator for all necessary repairs or replacements of

covered products and product parts from 10/5/12 until she elected to cancel the

plan on 10/09/14. As previously informed, the Repair Service Agreement Plan

states, if the plan is cancelled after 30-days you will receive a pro-rated

refund based on the time expired from the date of this Agreement as a percentage

of the total term of this Agreement, less a twenty-five dollar ($25)

cancellation fee or ten percent (10%) of the purchase price of this Agreement

(whichever is less), less the cost of any claims paid under this Agreement.

Mrs. [redacted] has received a pro-rated refund in the amount of

$123.06 based on the time she had coverage on her refrigerator; no additional refund

is due to Mr. [redacted] at this time.

If we may be of further assistance, Mrs. [redacted] may contact us at [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,I have purchased two refigarators from Conn's within a 3 yr time frame and will not pay balance due. Send it to credit bureau. Dissatisfied with their service

Review: On May 17, 2015 while sitting at the Dining Room Table Set I purchased from Conn's on November 19, 2014 (set is less than 6 months old) with my mother and grandmother having breakfast, when all of a sudden, one of the chairs that my mother was sitting in of the Dining Room Set SPLIT INTO causing my mother to fall to the floor where she laid until I was able to help her up. The Chair literally Busted into! We were horrified of this incident that occurred. Turning this Chair over - you can see where it cracked, split and broke into. It remains in my living room hallway. Another thing that concerns me is the fear of the other chairs and table for anyone to sit in because of DEFECTIVE, ROTTEN MATERIAL OF THE DINING ROOM SET and when I purchased this set, I was told it was made right here in the USA. When the Chair was turned over - not realizing the workmen who delivered the set from Conns failed to take off the stickers - it indicated this Dining Set was constructed and Made in China! So I was also deceived of the furniture by the Salesman of Conn's on November 19, 2014 in order for him to make a sale. This Dining Room Set was suppose to be NEW and Made in America! I paid well over 1600 for this Dining Room set plus I pay for insurance on this set and furniture gard. I don't want this Chair Glued back together in which I found out the Chair was glued and the nails came out of it! It is defective materials used, faulty screws and unacceptable Chair being glued!

Product_Or_Service: November 19, 2014

Order_Number: [redacted]-001

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Replacement

I want this Chair REPLACED I do not want it REPAIRED as the chairs on this Dining Room Set makes me nervous if this will happen to my other 3 chairs. The other chairs should be inspected for further rotten material and because of deceptive practices telling me it was made in America when it was Made in China - raises HUGH concerns of Deception and I'm paying out over 1600 plus for this Dining Room Set. I have pictures as well! Thank you.

Business

Response:

Thank you for the opportunity to

respond to Mr. [redacted]’s complaint. Our records show on 11/19/14, Mr.

[redacted] purchased a Somerton (West Ave) dinette set which consisted of six pieces;

(table top, table base, (4) chairs) with a 48-month Furnituregard Plan on all

six pieces. Mr. [redacted]’s signed invoice indicates at the time of purchase

he acknowledged he was provided a copy of the Furnituregard Plan brochure and

that he understood the coverage associated with the product. Mr. [redacted]

also signed acknowledging he received a copy of the Conn’s Return and Exchange

Policy which states: No

Returns or Exchanges on: Furniture, mattresses, décor & accessories unless inspected by a Conn’s Service

Technician and found to have a manufacturer’s defect. Mr. [redacted] elected to have his dinette set delivered; we show

Mr. [redacted] signed his delivery receipt acknowledging his dinette set was

delivered and received on 11/21/14 in good order. Mr. [redacted]’s

signature on his delivery receipt acknowledges he thoroughly inspected his

dinette set for damages for an exchange or price concession would not be

authorized for damages after the delivery.

After

researching Mr. [redacted]’s complaint we did not find where he has attempted to

contact us regarding this matter prior to receiving his complaint. We

also have no records showing Mr. [redacted] has contacted our service department regarding

an issue with his dinette set. If Mr. [redacted] is in need of service he may

contact our service department at 1-855-266-6349 to schedule an appointment.

Although, Mr. [redacted] does not qualify for an exchange; Conn’s is willing to

continue with any covered repairs under the Terms and Conditions of the

Furnituregard Plan.

If we may be of further assistance, Mr. [redacted] may contact

our Customer Service at 1-877-358-1252.

Kind regards,

Jana [redacted]

Review: I called Conns Service Repair line about a week ago to report a problem with my refrigerator. I had not heard from them after 4 days of waiting so I called again and was told by customer service that I had to call back the next day because there was nothing they could do about my problem as they had no available technicians. I called the following morning and was told the same thing by the customer service therefore I asked for a supervisor because I didn't want to keep calling back everyday and go through the list of items that I had to verify in order to even speak to anyone. I was told by the customer service lady "[redacted]" that she would transfer me; I was placed on hold for about 10 minutes before I was transferred back to customer service where I spoke to a lady "[redacted]" who insisted that I giver her my information all over again so I gave her my phone number related to the account I told her I just wanted to find out a date when I would get my refrigerator serviced. I was told by "[redacted]" that she could not give me a date until I give her my address I asked her what the purpose was in giving her my address if they were not going to send anyone out I had already given her my phone number and she had my account in her computer she insisted that "I HAD TO" or she couldn't assist me I asked what different it was going to do if she is telling me no one could come out and check my product and she couldn't go further until I "VERIFY" my information I refused to do so, so she told me she could not assist me any longer at this point I was insisting on speaking with a manager/supervisor and she again told me I HAD TO GIVE HER MY FULL NAME, ADDRESS, AND PHONE NUMBER. I told her I already gave you my phone number why do you want it again and she preceded to tell me "I HAD TO" I refused I told her LET ME SPEAK TO YOUR SUPERVISOR and she said only when I give her the information she is requesting I refused and told her I needed to speak to her supervisor about her service so she put me on hold again for another 10 minutes before a supervisor "[redacted]" came on the line and told me as he came on that "[redacted]" was just doing her job its her job to get all the information even though I had already given it to her if she asks for it again I must comply and give it to her because they need to look at their screens I asked if this was how I would get someone here he said well no because we have no techs that are available to go out there we just need to get your information. He didn't seem to get my point why was I going to keep giving everyone my information if there was nothing they could do about my situation. I asked Mr [redacted] what his first name was because in my opinion he was not a supervisor by the responses he was giving me he seemed to be another customer service rep misrepresenting himself as a supervisor. Mr [redacted] said it was CONNS policy NOT to give out first names but here they were asking for everything short of my blood type which they wanted to say that I HAD TO give to them. I find this ridiculous why wouldn't they be able to provide me with their full name but I have to give them all my information which they should already have on their screen once I gave them my social or phone number? Every time I have called Conns either to the store or customer service I have had bad experiences and when I try to report these experiences they need to know who I had the bad experience with but SUPRISE they don't know who that person is being that I only have a name (maybe first, maybe last, maybe fake).Desired Settlement: I would like my refrigerator serviced ASAP and I would like Conns to have better training for their employees on customer service, either it be customer service reps, service reps, managers, store payment collectors, and even the sales people. These sales people need to start informing the public that when you get this service contract added to your account that they have 30 days and will probably take 30 days to come out and service your product. I could have saved my $300 plus on purchasing this extended warranty and just pay out someone locally who will charge me about that much.

Business

Response:

Thank you for the

opportunity to respond to Mrs. [redacted] complaint. Our records show on 9/30/11, Mrs. [redacted]

purchased a Samsung refrigerator and 48- month repair service agreement from

us. Our records show Mrs. [redacted]

contacted us on 5/5/14, stating her refrigerator panel would not function. A service call was set-up and scheduled for

5/12/14, upon inspection the technician found the display panel was working properly. Conn’s would like to apologize to Mrs. [redacted]

for the experience with our Customer Service department. We value Mrs. [redacted] as our customer and

appreciate her for bringing her concerns to our attention.

If we may be of further

assistance, Mrs. [redacted] may contact us at [redacted]

Kind regards,

Customer Relations Officer

Consumer

Response:

This letter is to inform you that Conn's has carried out to my satisfaction the resolution it proposed for my complaint, filed on 5/12/2014 2:05:35 PM and assigned ID [redacted]

Regards,

Review: Purchased sofa Dec. [redacted] 2013 Tucson, AZ. Delivered and ripped a corner of the sofa. Called warehouse manager ([redacted]) and was given two options, either they send out a new sofa (wait time 4 days), or quick semi-repair by deliveryman and 10% ($129.99) off of the price. I selected the repair/money off. Contacted them mid January and they had no record of refund offer (they called it concession). Contacted headquarters in TX and warehouse in Tucson (manager [redacted]. He told me that he would apply the concession to my contract. A week ago (late Jan) I called and spoke to [redacted] and [redacted] at different locations and they said that it would be handled. Called today and spoke with [redacted] again and told him to either apply the concession to my contract, cut a refund check of $129.99 or deliver me a new couch. His boss could be heard in the background telling him to stall. I told him that I needed a firm answer by this afternoon. No answer. If I didn't make payments and live up to my end of the contract, I wouldn't expect them to. However, I even make my payments in advance, so I expect them to live up to their end of the contract.Desired Settlement: Refund check of $129.99 or $129.99 deduction on contract or new couch.

Business

Response:

Thank

you for the opportunity to respond to [redacted]’ complaint. Our records show as of 2[redacted]/14, two credits

of $129.99 each which came to a total of $259.98 have been applied to [redacted] account. We have included [redacted]’ general loan ledger in our

response.

If I may be of further assistance, [redacted]

may contact me directly at [redacted]

Kind regards,

Customer Relations

Review: On 7/27/2014 we purchased a dinning room table and six chairs which were to be delivered on 7/28/2014. The morning of 7/28/2014 I received a phone call from the delivery department informing me that the table was defective because the bolt holes would not match for assembly, stated they would get another on 7/29/14 and deliver same day. On 7/29/2014 I received another phone from same person at the delivery department stating the exact same problem as day before. This time she informed me that they would get several of the tables and bases on 7/30/2014, so that one might work. On 7/30/2014 I receive another phone call from same person at the delivery department stating that none of the tables or bases were fitting together, but she would find out what the problem is and get back to me. She did call me later in the day and said the manufacture had made a design change and the main warehouse would assemble one before sending it to Albuquerque warehouse to make sure it fit and deliver on 7/31/2014. On 7/31/2014 we were delivered the table finally, except for it had cracks all the way through the wood, at which point I cancelled the order. I did call for the store manager and was informed he was on a important conference call and would call me back, but at the same time I am on the phone with the receptionist, he is trying to call me at the same time.With these facts in mind, each day of the delivary I have to reschedule important appointments or cancel in order to be at home for the possible delivery, costing me lots of money and wasted time. I did confront the store assistannt manager and was told that he would make it right with me- this consisted of free delivery, which it was anyway, plus a $ 50 gift card, no compensation for my time or patience with them. I tried to file a complaint with corporate headquarters, but to date have not received a responce.Desired Settlement: Anything but the slap in the face of a $ 50 gift card.

Business

Response:

Thank you

for the opportunity to respond to Mr. [redacted] complaint. Our records reflect that Mr. [redacted]

purchased a dinette (Table Top & Base w/ 6 Chairs) on 7/27/14 via invoices

#[redacted]. Mr. [redacted]’s purchase did not qualify for free delivery, therefore

a $139.99 was charged as shown on his invoice.

We acknowledge that a delivery delay is possible. Mr. [redacted] was

offered free delivery which would have been a credit of $139.99 plus a $50.00

gift card which he declined. Mr. [redacted] cancelled his order on 7/31/14 and

the account was credited for the total purchase of $1380.28. No additional

credit or refunds are due at this time.

We do

appreciate him as our customer and as a goodwill gesture we are willing to

increase our previous offer to a $100 gift card. If we may be of further assistance, Mr.

[redacted] may contact us at [redacted]

Kind

regarding,

Review: In December 2012 and January 2013, I made two purchases from Conn's--the first was a mattress, and the second was a home theater system. I was able to make timely payments for the first couple of months, but ended up going through a nasty divorce that put me in a very difficult financial situation, and I failed (I fully take the blame) to make my monthly payments. In November 2013, I recieved a call from a Conn's collections representative with an offer to help me get my accounts current. The agreement was that they would schedule two payments for each of the accounts--1 immediately, and one for December-and once those payments went through, my accounts would be current and would report as such on the credit bureaus. In December, my bank account information was stolen, and money removed from my account. I advised Conn's of this, and let them know that my account info had changed, and that my bank would be sending them payment via electronic bill pay, and that the debit card they had on file would no longer be valid. I have made my monthly payments on time every single month since then (via my bank's bill pay service) and Conn's has recieved every single payment---yet they continue to report my account as delinquent, and I receive anywhere from 4-6 harrassing calls every day. The reps that call cannot assist me, and cannot even see the payments that are being sent, even though my bank confirms they are receiving them. I take full responsibility for my account becoming delinquent in the first place, but I have made a responsible effort to bring it current and pay as agreed, but Conn's is not living up to thier end of the agreement made in November 2013. Conn's is receiving these payments EVERY SINGLE MONTH, yet this problem continues. I have tried to contact them via email, only to recieve replies stating that I have to call them...but when I call, the reps cannot see my payments that are being made every month, nor can they direct me to anyone that can help. This is absurd.Desired Settlement: Accounts reported as current on all three major credit bureaus, and the daily harrassing phone calls to stop immediately.

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted]’

concerns regarding accounts #[redacted] and [redacted]. According to our records,

Mr. [redacted] signed a 36-month retail installment contract on December 31, 2012 as

well as an 18-month retail installment contract on January 6,

2013.

Mr. [redacted] fell behind on his payments and was offered

payment extensions for both of his accounts on November 16,

2013.

As per the terms of the agreement, Mr. [redacted] was

supposed to pay two payments in order to qualify for the

payment extensions.

The first payment processed on November 16,

2013.

The second payment was scheduled to process on December 15,

2013.

The payment that was scheduled for December 15, 2013 was

declined by Mr. [redacted]’ financial institution. Since the

payment scheduled for December was declined, the payment extensions were

backdated due to lack of payment.

Mr. [redacted] has been making regular payments as

of January 2014;

however, he has not brought the account current. Mr. [redacted] would need to make a payment of

$101.46 on account ending in [redacted] and a payment of $403.08 on the account ending

in [redacted] to bring the accounts current.

Thank you,

Credit Help Desk Specialist

Conn's

Business

Response:

Thank you for the additional opportunity to respond to

Mr. [redacted]’ concerns regarding accounts #[redacted] and [redacted]1. According to

our records, Mr. [redacted] signed a 36-month retail installment contract on December 31, 2012 as

well as an 18-month retail installment contract on January 6,

2013.

Mr. [redacted] fell behind on his payments and was offered

payment extensions for both of his accounts on November 16,

2013.

As per the terms of the agreement, Mr. [redacted] was

supposed to pay two payments in order to qualify for the

payment extensions.

The first payment processed on November 16,

2013.

The second payment was scheduled to process on December 15,

2013.

The payment that was scheduled for December 15, 2013 was

declined by Mr. [redacted]’ financial institution. Since the

payment scheduled for December was declined, the payment extensions were

backdated due to lack of payment. We will accept the payment processed on December 18, 2013 and

we will update acct #[redacted] so the next due date will be June 6, 2014.This will

prevent further collection calls and further credit marks. We will also remove

the credit marks Mr. [redacted] has assessed since December.

We value Mr. [redacted] as a customer and

sincerely apologize for any inconvenience he has experienced due to this matter.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me, provided that both accounts ([redacted] and [redacted]) are updated. The response provided only notes account [redacted] will be updated. Thank you very much for all of your assistance with this matter. It is greatly appreciated.

Adam Gates

Review: I went to the Conn's location on April 1, 2014. While there, I purchased a dining room table set and entertainment center. The sales person looked up the inventory and confirmed that everything was in stock and could be delivered the next day. On April 2nd I received a phone call to let me know that everything would be delivered except the top half of the media center and that if would take about a week to get in. The following week I called Conn's and they told me they would receive it from their Dallas warehouse and deliver it later that week I received a phone call I Thursday evening to schedule the delivery for the next day, Friday morning. When no one called me Friday morning to confirm a delivery time, I called Conn's myself. They said that they didn't have it in stock and would not be delivering. I told them that the previous evening someone had called me and told me that it was in stock now and scheduled a delivery. They just said that they didn't know why I was told that and to call my sales person. It has now been over 3 weeks. No one from the warehouse or delivery has called me. I have no idea if I will ever get the top to the unit. I called last week and told the sales person to at least coordinate to pick up the half that I have of the unit, and no one has even called to schedule that either. I have contacted them multiple times to get this resolved over the past 3 weeks. Today the store manager offered to sell me the floor model, but only at the same full price I paid for a new one in the box.Desired Settlement: I would like the top portion of the entertainment center be delivered as promised.

Business

Response:

Thank you for the opportunity to respond

to Ms. [redacted] complaint. Our records show on 4/2/14, Ms. Esparaza purchased

a Dining Room Table Set and Entertainment System from our Shenandoah location.

We were unable to deliver the complete entertainment system to Ms. [redacted] due

to the hutch not being in stock. Ms. [redacted] was contacted by the store manager

and offered the floor model hutch to complete the delivery. Ms. [redacted] agreed to the floor model hutch

with 30% off plus free delivery refund. A credit of $303.09 is processing to Ms. [redacted] Conn’s account.

We sincerely apologize to Ms. [redacted] for the experience she had and for the inconvenience caused by the delay. If we may be of

further assistance, Ms. [redacted] may contact Customer Service at [redacted]

Kind Regards,

Review: Over the course of three years, I purchased items from Conns on three occasions. Each of the purchases was set up on a different account. After a year, I fail 30 days behind on one of the accounts. I inquired about a refinance and consolidating the three accounts. I was told that I had to bring the account current by making a down payment. I made the down payment and about two weeks later they sent out a new contract. Attached to the contract was a life insurance policy. I rejected the policy and they voided the contract. After a month of collection calls, they sent out another contact. I signed and sent the contract in by mail and fax. I begin making my payments based on the contact. Three weeks later, I was told that the contract was sent in past the deadline and they could not honor the contract. In addition, they charged late fees and added interest on the accounts as well as reported negatively to the credit bureau. In an attempt to settle the accounts I contacted corporate office and tried to set up a payment plan. Thirty minutes after setting up a plan, I begin receiving calls informing me that I was delinquent and I needed to immediately make a payment. This continued about every two hours up until nine. Conns have used deceptive collection practices, such as the agreement to consolidate and refinance only to collect a fee. They had no intentions of honoring the agreement made. In addition, they continue to make calls about every hour throughout the day with the same promise of restructuring the loans.Desired Settlement: I would like them to work with me and honor the contract as agreed upon.

Business

Response:

Thank you for the opportunity to assist Mr. [redacted]’s

concerns regarding his accounts. Mr.

[redacted] has been working with our refinance team to combine his three invoices into

one monthly payment.

According to our records, we mailed Mr. [redacted] a

refinancing contract on October 26, 2013.

Mr. [redacted] refused to sign because

there was life insurance listed on the contract. A second contract was sent to Mr. [redacted] and

was received on November 21, 2013.

The second contract was incomplete and missing signatures. We then sent a

third contract to Mr. [redacted] on December 4, 2013 and we could not honor that contract

because it was received after 30 days. We sent another contract to Mr. [redacted] on

April 15, 2014

and we received that contract on April 21, 2014. The contract is incomplete and missing

signatures. We have mailed the contract back to Mr. [redacted] to obtain the missing

signatures. We also attempted to contact

Mr. [redacted] to let him know he would need to complete the contract to proceed with

the refinance request, but there was no answer.

The current contract will expire on May 14, 2014. It will need to be completed and returned to

us on or before that date to proceed with the refinance request.

We will honor Mr. [redacted]’s request for refinance once we

receive the completed contract within the allotted time frame. We value Mr. [redacted] as a customer and apologize

for any inconvenience he has experienced in this matter.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,