B And B Movers

Review: On May 22, 2013, I [redacted] when into the Conns store on [redacted] to buy some furniture and I all ready had a account with Conns I asked them in the store to get a balance to pay off a freezer that was financed they gave me a balance and I payed it seven month later there is they start calling every two hours saying that I now owe more money and that when I call to resolve the issue they are not willing do any thing and I am willing to pay if there a balance but I don't want to pay all the interest and late fees that I didn't even know about because I thought the account was supposed to be close.Desired Settlement: DesiredSettlementID: Other (requires explanation)

To resolve the account I will pay Conn's what is due on May 22, 2013, when I was told the account was closed and I letter that said the account is closed.

Business

Response:

Review: On 04/15/14 I bought from Conn's a authopidic bed and bed spring box. I was delivered the wrong spring box. It took them about a week in a half for them to correct the problem. Once the problem was rectified I had to re do the contract of my purchased. On 05/01/14 the contract for the new spring box was drafted. I was informed that the 1st payment was due on 06/24/14. Well as it turns out Conn's lost the contract and the billing/collection agency commenced in calling me. And they started to call me regarding my payment. I informed them of the matter and even went to the store to inform the of the problem. The billing/collection department threaten me that if I don't make a payment it will default on my contract, and the grace period for the interest will not be valid. They assured me that I wont be receiving any more calls unless I forget to pay by due date. On 06/13/14 I was called seven times on my cell phone during my work hours. I explained to them the situation but they continue calling me. It turns out that they lost the last contract and the billing/collection agency was collecting on the first contract. I was informed to return to the store and have a sale rep draft another contract. I informed them that I have a copy of the last contract and will be bringing them with me on 06/18/14. I spoke with two of Conn's manager. They had me sign my copy of the contract. They made a copy of the contract and assured me that this matter will be taken care.Desired Settlement: I would like for Conn's to waive the interest fee and an apology. If need be for them to waive the hole fee. This issue has started from the date of the purchased and because the manifest on the product was incorrect to begin with, I have been paying for their mistake ever since.

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted] concerns regarding account #[redacted]. Mr. [redacted]

stated he signed a new contract on May 1, 2014 and it has not been set up in the

system and the new contract lists Mr. [redacted]’s first payment due date as June 24,

2014.

According to our records, Mr. [redacted] signed a 32-month

retail installment contract on April 15, 2014 with a first payment due date

of May 27,

2014.

Mr. [redacted] had an issue with the delivery and

signed a replacement contract on May 1, 2014; however, the first payment due

date listed on the replacement contract is June 1,

2014.

The second contract was missing a form to complete the

contract set up; however, that form has been recovered and we have processed the

information. Mr. [redacted]'s account #[redacted] has been closed. Account

#[redacted] has replaced account #[redacted] and the first due date will be August 1,

2014 in the amount of $181.30.

We value Mr. [redacted] as a customer and sincerely apologize

for any inconvenience he has experienced due to this matter.

Review: I Purchased a washer and dryer on May 10th, 2014. The delivery team didn't complete set up (no hookup on the steam portion of the dryer) turned the units upside down to attach the base then left. Both units were shaking horribly. I called and reported the issue. They sent the same delivery team to "fix" the issue. They "balanced" the washer and dryer but told us the dryer is supposed to be wobbly and if there is still an issue it's with the drum inside and to call repair services. Shortly after my husband pulled the dryer out to connect the steam option (that the delivery team lied and said they didn't have the parts for.) When he did he noticed the dryer was "balanced" in the back between the pedestal and the dryer with a broken piece of plastic and an owners manual. We called repair, they came out and balanced out the washer and said there was never anything wrong with the drum of the washer they just were not balancing it properly. The dryer he said he couldn't fix because it was broken brackets that he doesn't have and that Conn's is going to have to sent someone out to fix it. I called and called for a month with no returned calls and a lot of attitude. After FINALLY getting the delivery team to come out on Thursday May 26th. (after the payment due date) The delivery team said the pedestal is broken and they need to get a new one out to us. It's 2 days later still no call/email on when a new one will be sent but we have gotten a rude collector calling insisting we make a payment or he'll charge us the entire debt. I call last week to request a due date change because I don't think I should have to make a payment on something that is broken. I told the man I did as such and he told me to bad I have to make a payment anyway and he will not give me a due date change. That it doesn't matter that it's broken I still have to pay for it. I've been calling for a 1 1/2 months to get this resolved no one has returned my call so I don't trust it will be taken care of until it's actually been fixed!Desired Settlement: Replacement of the pedestal and change in due date for AFTER my item is fixed at the very least! At the most compensation (on top of the first two requests) in the form of credit on my account for the time, stress, and inaction of this careless company.

Business

Response:

Thank you for the opportunity to

respond to Mrs. [redacted] complaint. Our records show on 5/10/14,

Mrs. [redacted] purchased a Samsung high efficiency washer and dryer with a

24-month Repair Service Agreement on both items, two Samsung pedestals, 3 wire

dryer cord, and delivery totaling $2,013.51. After reviewing Mrs. [redacted] complaint Conn’s has agreed to honor Mrs. [redacted] request and

exchange her pedestal. Mrs. [redacted] pedestal is scheduled to be

delivered on7/07/14. In addition Conn’s has

agreed as a goodwill gesture to change her first payment due date to 7/24/14.

We sincerely apologize to Mrs. [redacted] for experience and inconvenience as a

result of delay.

If we may be of further

assistance, Mrs. [redacted] may contact Customer Service at [redacted]

Kind regards,

Review: On May ** 2014 I purchased furniture, TV and a Blue-Ray DVD player. Total purchase was $6991.58. Salesman, [redacted] was appreciative of the sale, that he had promised to come to my house and set up the Blue-Ray DVD player with the TV. Upon delivery, sofa and loveseat were soiled. After personnaly speaking with store manager, [redacted], he stated that we purchased floor models. I was NOT informed of purchasing floor models when signing the sales contract, only that I was receiving a discount for purchasing a large amount. [redacted] even stated that the furniture will be delivered from the Phoenix warehouse. An agreement between salesman and store manager was made, rather than returning the furniture, the store will send someone to the house to steam clean the furniture. Two weeks later, not only did salesman failed to set up my DVD player and TV, no one had cleaned my soiled furniture. Already frustrated, I drove back to the store and demanded new furniture. I was informed the furniture was no longer available, and would have to purchase another style. After voiding and completing a new sales contract with another salesman, [redacted], because [redacted] was no longer employed with Conn's,I waited an additional two weeks for my new replacement of sofa and loveseat. In addition, I finally opened the DVD player box and had set it up, since [redacted] failed on his promise. After completion of installation, a defect was observed in one of the ports. I brought the defected equipment back to the store, and was told it would take 7-10 days for the repair. I waited over 30 days before my DVD player was returned. When the unit was plugged back in, not only was it still not working properly, the blue tooth was not connecting to the surround sound speakers. Conn's technician came to my house to evaluate the problem and concluded that it was indeed a defective DVD player. I personnally spoke with another manager, [redacted] and was told the corporate office has to authorize the exchange or replacement.Desired Settlement: Managers of Conn's refused to loan me a Blue-Ray DVD player while mine was in service. I was out of a DVD player from the day of purchase, a total of three months and counting. If the DVD player is defected, then replace it, not make me wait. I would like a store credit for the loss of time without a DVD player, and a new replacment of the most current model Blue-Ray DVD player with surround speakers system.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted]’s complaint. Our records show on 5/**/14,

Mrs. [redacted] purchased a LG 3D Blu-ray Home Theater System with a 36-month Repair

Service Agreement Plan. On 6/**/14, Mrs. [redacted] contacted us stating the optical

input plug was not working correctly on the DVD player. The unit was sent to

service; upon inspection the technician found parts needed to be ordered to

complete repairs. Once parts became available Mrs. [redacted]’s unit was scheduled

to install new parts on 7/**/14. The technician installed the necessary parts

to complete repairs; unit tested ok and was sent back to the store for pickup

on 7/25/14. On 8/6/14, Mrs. [redacted] contacted us again stating the DVD was not

connecting to the Bluetooth. After further reviewing Mrs. [redacted]’s repair needs,

Conn’s has agreed to exchange the LG 3D Blu-ray Home Theater System. Mrs. [redacted]

may visit her nearest Conn’s store location to complete the exchange process. We

appreciate Mrs. [redacted] for bring her concerns to our attention and we sincerely

apologize for the delay in service repairs. We will mail Mrs. [redacted] a $50 gift

card for any inconvenience she experienced during this process.

If

we may be of further assistance, Mrs.

Dulay may

contact Customer Service at ###-###-####

Kind regards,

Review: December 13th 2013 the delivery people damaged the floors and wall of my home. WHen I finally got in contact with right people in May 2014, They had us fill out a claim settlement form. We filled it out and emailed it on june 19th. The agreement was for $350. It is now july 29th and we have yet to receive the refund. I have contacted them through email and by phone with no answer. This is step one.Desired Settlement: I would like my $350 dollars for the damage YOUR company did to my home.

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted]’

complaint. Our records show on 11/29/14,

Mr. [redacted] purchased a Corinthian Ulyses furniture set and received delivery on

12/13/13. Mr. [redacted] contacted us stating upon delivery his floors and wall was

damaged by the delivery team. Mr. [redacted] concerns were submitted to Risk

Management for further review and research. Our records show as of 8/5/14, Mr.

[redacted] check was mailed in the amount of $350 as agreed upon. We sincerely

apologize for any inconvenience Mr. [redacted] experienced as a result of the delay.

If we may

be of further assistance, Mr. [redacted] may

contact Customer Service at [redacted]

Kind regards,

Review: I have 2 current accounts with Conn's and I received a letter from Conn's offering me an addition line of credit of 2700 it stated that I would receive 10% off and 12 months same as cash on any item valued at 599.00 or more. I went into the store on Oct 20th and purchase a 27" all in one computer and the offer letter was honored I returned to the store the next day to exchange it for a smaller screen due to the size in my office and purchase a 23" they did not want to Honor the offer because the item was on sale inside the store but my offer letter did not state that the item could not be on sale it only excluded certain items. On my invoice the 10%Promo code [redacted] is Printed but they refuse to honor it.I made Many calls to the customer service department to ask for a manager and to the Store also and I left my number .No one has contacted me 6 days I spoke with a customer service rep that stated that they would never send me a letter with to options at the same time .I gave the salesman the letter on the frist transaction he kept the letter when I contacted him he said he throw it away.Desired Settlement: I would like for them to honor their offer letter of 10% off of the Item that I purchase and to list any terms and exclusion clearly so that it does not look like fault advertisement to the customers it there are restriction they need to print it one the offer letter and handle their complaints better at least contact they customer about their complaints

Business

Response:

Thank you for the opportunity to

respond to Mrs. [redacted] complaint. We received Mrs. [redacted] complaint and

found on 10/20/14; she went into Conn’s located on [redacted] after

receiving a promotional letter to increase her credit limit with Conn’s and

also offering 10% off and 12-month No Interest on any single item $599 and up.

Our records show Mrs. [redacted] purchased a Hewlett Packard 27” Envy desktop computer

which retails for $$1599.99. Mrs. [redacted] purchase did meet the qualifications

for the promotional offer and she received 10% off the computer which totaled

$1439.99 and her account was setup on a 12-month no interest account.

Our records show Mrs. [redacted]

returned to the store location the following day 10/21/14, to exchange the

computer for a smaller screen size. Mrs. [redacted] re-selected the Hewlett

Packard 23” Envy Beats Editions desktop computer which retails for $1399.99

however; Conn’s had an in-store promotional sale on the computer for $1097.88.

As listed on the promotional letter Mrs. [redacted] received, “Discount offers

are taken from Conn’s regular low price and may not be combined with other

promotional or clearance offers”. Mrs. [redacted]’ credit did qualify her account

to receive the 12-month no interest account.

At this time we are unable to honor

Mrs. [redacted]’ request to receive 10% off; the desktop computer she re-selected

does qualify with the promotional offer she received.

If we may be of further assistance, Mrs. [redacted] may contact

Customer Service at [redacted]

Kind regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

I do not accept the Response made by this business to resolve this complaint because I read the promotion letter and it did not list any item in the store as an exclusion from the 10% discount .The Promotion code is listed on both invoices and not honored on the second because of the Price reduction which is unfair trade. I will honor the contract that I have with Conn's but will discontinue to do business with a company that will not honor the advertisement that they send out to the public

Regards,

Review: We purchased a bed set and received a free tv. The tv has quit working, so we contacted the manufacture. After 6 weeks, we finally received a return authorization to return the tv to conn's in exchange for another one. The manufacturer has assured us several times that conn's has been credited the return. We have had the run around on this saying they don't do returns or exchanges, and so on. After getting the authorization last week. We went in as instructed to get our replacement. [redacted] helped us, and said he wasn't able to change my address in the computer and they don't carry the tv in store, so he would have delivered to store the following tue or thur and we could pick up then. He had us leave the broken tv at that time. Well the time passed, no one called, spent all day yesterday playing phone tag with them and getting the run around. Now they can't deliver tv to the store, but he can change my address and have delivered. This was after several hours of them even saying I don't have an account with them. Supposed to call today to confirm, and agin no phone call. Tired of getting the run around on a $229 tv, I just want what they have already been credited for. Thats like stealing if they were paid by the manufacturer for the tv I have yet to receiveDesired Settlement: I want the tv or a tv same size(32") and value delivered or available for me to pick up in store with no issues.

Business

Response:

Thank you for the opportunity to

respond to Mrs. [redacted] complaint. Our records show on 5/10/14, Mrs. [redacted]

purchased a Tempurpedic Queen mattress and box spring both with a 48-month

FurnitureGard Plan and receive a free 32” Haier television with her qualified

purchase.

We received Mrs. [redacted]’ complaint

and found on 10/15/14; we received a return authorization from the manufacture

to exchange her television. Our records show we did not have the television in

stock at the store location Mrs. [redacted] original made her purchase. We have

submitted a transfer request to have the unit available for pickup at the store;

the television will be available for pickup on 11/12/14. We sincerely apologize

for any inconvenience Mrs. [redacted] experienced as a result of delay.

If we may be of further assistance, Mrs. [redacted] may contact Customer

Service at [redacted]

Kind regards,

Review: I initially signed a contract with conn's that was supposed to combine 3 of my accounts into 1 account. After I signed the contract with conn's at the [redacted] store location I assumed that there wouldn't be any issues. Especially if the [redacted] was involved. After a month I started receiving almost 30 calls a day saying I was late on my payments. I called corporate to tell them what happened but the calls never stopped. After several failed attempts to fix the situation with the store and multiple calls and emails with the collections department I asked them what can we do to stop the calls and fix everything. They offered me an extention program (Which should never have been needed in the first place) to set up auto draft on all three accounts for the next 2 months and it would bring me current. I agreed, even though this put me in a bad position, since I shouldn't have had to succumb to this in the first place, but none of Conn's agencies talk to one another at all. So I go ahead with the program and end up paying off over 4000 the next two months just to be done with Conns. I initially opened accounts with Conn's to build my credit. I don't have an issue making payments. I just want them to honor the signed contract that both parties entered into. I made several attempts to talk to [redacted] on the issue but I always got sent to another [redacted]. This is an oppressive and abusive system that they hold. I was receiving almost 30 calls a day from all over the country, for months. I am a full time student, and a retired [redacted]. I also have 4 children and my [redacted] is a [redacted] at a restaurant. I have enough on my plate as it is and I have to deal with a companies petty collection tactics to take advantage of their consumer. How terrible that they would do this. Especially since I know this has happened to others. Not to mention they sent people to my house that put my [redacted] bedroom set backwards and then delivered a washer that was already broken and flooded my house. These issues are exactly why I have paid my accounts off in a hurry. I just want them to fix my credit remarks...I don't see how that is too much to ask.Desired Settlement: Repair credit

Business

Response:

Thank you for the opportunity to respond to [redacted] concerns regarding credit marks received on his accounts.

According to our records [redacted] refinanced his accounts

in [redacted] 2014.

There was a delay in the process due to paperwork not

being returned.

At that time we agreed to remove the credit marks

received due to the delay in the refinancing process.

We have removed all but one 30 day credit mark assessed

on the accounts.

The one 30 day mark was earned and we are obligated

to report factual information to the credit bureaus.

Please allow 30-60 days for the credit bureaus to update

their information.

We value [redacted] as a customer and sincerely apologize for any

inconvenience he has experienced due to this matter. Thank you,[redacted]

Review: Called for service a few times and it was scheduled, but was then cancelled by Conns each time stating it was a bad time for the customer when we never said it was a bad time. My [redacted] took off work each time to meet the repair guy and they never show up. Call the repair service and they tell us Conns cancelled the service call. This is ridiculous and doing business this way could cost the company this customer for good.Desired Settlement: I would like to hear from the [redacted] district manager and I would like our service issue resolved.

Business

Response:

Thank you for the opportunity to respond to [redacted] complaint. Our records show on */06/12, [redacted] purchased

a [redacted] door refrigerator with a 48-month Repair Service Agreement; [redacted] refrigerator was purchased from our [redacted], TX location as a

floor model and he signed acknowledging his refrigerator was received from that

location in good order.

[redacted] contacted our service department on **/06/14 regarding his refrigerator; stating the refrigerator was not

dispensing ice. We attempted to schedule an appointment for service, but

due to a communication error with Conn’s [redacted] service order was

cancelled. The service order was re-opened on **/13/14 and scheduled for service on **/19/14. During the inspection the technician found the icemaker

needed to be replaced. The technician replaced the icemaker, tested the

refrigerator and the unit tested ok.

We attempted to contact [redacted] on **/03/14 regarding his service repair, but we were unsuccessful in

our attempt to reach him. We sincerely apologize to [redacted] for the

experience and any inconvenience that was caused as a result of the delay.

If we may be of further assistance, [redacted] may contact [redacted] at [redacted].

Kind regards,

Review: My name is Latasha Gipson. I purchased a living room set and bedroom set from Conns. I filed a report under the warranty and the repair coverage that they have back in May of 2014, they sent an independent adjuster to my home name [redacted] and another guy. They took pictures and advised that the sofa pillows would be replaced, the mattress would be replaced and the broken bed would be fixed. I purchased the mattress due to the salesman informed me it was like a hotel bed and it would help my neck considering I had neck surgery. The adjuster left and informed me that it should be resolved in 2 weeks. I never heard from anyone in the Conns warranty department and the adjuster left with pictures of my home. I called several times to complain and finally spoke with another person. They apologize for no communcation and Sent someone else out another independent adjuster to do the same process. He took pictures of the furniture, and stated the same thing that The sofa pillows on the bottom and top would be replaced, the mattress would be replaced and the bed would be replaced if they couldnt repair it int he month of July of 2014. He assured me that everything would be repaired and or replaced. I made several calls and have a witness that was there when both adjusters came and said the same thing they both have the pictures. Today 11/18/2014 no response, no letter in the mail, no repair, and no replacement and I am still paying for broken furniture and the mattress has caused me excrutiating pain since my neck surgery!!! I spent $6000-8000 on furniture that had no quality and is not working. I need your help!

Business

Response:

Thank you for the opportunity to respond to [redacted]

complaint. Our records show on 8/18/12; [redacted] purchased the [redacted] bedroom set which consists of four pieces

(headboard, footboard, rails and media chest), a [redacted] mattress and box

spring, the [redacted] furniture set which consisted of the loveseat and

sofa, two Madana end tables, and a Madana cocktail table all with a 48-month

FurnitureGard Plan.

We received [redacted] complaint and found she contacted our

service department on two separate occasions for repair needs regarding her

sofa, loveseat, mattress, media chest, both end tables and cocktail table.

Review: The sales representative brought up my name on the DOS computer, and found that I had been a previous customer of yours. The name she had in your records was an old name, and I presented my identification as proof. She pointed to the customer service phone number and assured me the corporate office would change my name if I call. She told me "they" were not able to do it in the store. She printed off the contract with my old name and told me I needed to sign my name as it is written on the contract.

I went home and called the customer service's office right away...the representative over the phone told me it is nearly impossible for them to change my name. I complained about this, she put me on hold, then told me to fax over a copy of my driver's license and social security card and they will change my name promptly. I did as such. I even have a confirmation the fax was received. I called a few days later, and they tell me there was NO record of receiving this fax and they asked me to fax it again. And I did. I also faxed over my insurance declaration page so your firm would drop the charge for my insurance. I also completed the form to cancel the service agreement. I have confirmations for all documents having been successfully sent to said fax numbers.

When I called that same day, I was told there was no record of your firm ever receiving any of the documents stated above, and a manager told me she would not change my name at all.

I am very disappointed with Conn's customer service. This has been such a frustrating ordeal. I fill CONNED by Conn's...I will make it well known to anyone and everyone I know about the treatment Conn's has provided a RETURNING customer.Desired Settlement: The insurance and service agreement need to be cancelled immediately.

Business

Response:

Thank you for

the opportunity to respond to [redacted] concerns regarding account

#[redacted] stated she has

requested the insurance and service agreement be removed from her account.

According to

our records, [redacted] received an insurance credit on January 6, 2015 in

the amount of $156.60. This amount includes $120.46 for the insurance and $36.14

for taxes. She received an additional credit for the

Repair Service Agreement on January 27, 2015 in the amount of $173.19. This credit includes $159.99 plus 13.20 for

taxes.

Please note

the credits for the insurance and RSA does not adjust the minimum monthly

payment due each month. We have attached

a copy of [redacted] payment history showing the credits applied to her

account for her records.

We value [redacted] as a customer and appreciate her bringing her concerns to our attention.

Thank you,[redacted]

Review: IN SEPTEMBER OF 2014 I WAS ALLOWED CREDIT IN STORE AT CONN'S , I PURCHASED A REGULAR SMALL WINDOW UNIT AIR CONDITION, A LARGER HEAT/AIR WINDOW UNIT, AND A LAPTOP. THE DAY THE LARGER HEAT/AIR UNIT WAS INSTALLED WAS TOLD WE WOULD NEED A NEW OUTLET A 220 TO SUPPORT THE UNIT. THIS DIRECTLY CONFLICTED WITH THE INFORMATION GIVEN TO US BY THE SALESMAN , HE HAD ASSURED US WE COULD USE REGULAR WALL PLUGS. I CALLED STORE, THE SALES PERSON APOLOGIZED AND STATED HE WAS VERY SORRY. I HAD TO HAVE AN ELECTRICIAN INSTALL A NEW PLUG AND BREAKER IN MY HOME COSTING $200. ONCE THE NEW 220 OUTLET WAS INSTALLED WE PLUGGED THE UNIT IN AND DISCOVERED IT WAS NOT WHAT WE HAD PURCHASED, THE UNIT WE PURCHASED WAS HEAT/AIR THIS UNIT WAS AIR ONLY. I CONTACTED THE SALES PERSON AGAIN , THIS TIME THEY REALIZED THEIR MISTAKE, WE HAD BEEN GIVEN THE WRONG UNIT. IN FACT THE UNIT WE HAD PURCHASED USED A NORMAL WALL OUTLET. THE SALES PERSON BLAMED THE DELIVERY PEOPLE AND THE DELIVERY PEOPLE BLAMED THE STORE ETC. IT TOOK A MONTH PLUS TO GET THE WRONG UNIT REMOVED AND THE CORRECT UNIT INSTALLED. MEANWHILE I WAS OUT $200 PLUS WHILE HAVING THE WRONG UNIT HAD NO HEAT SOURCE IN THE HOUSE. I CONTACTED THE STORE NUMEROUS TIMES TO CHECK ON THE STATUS OF MY ORDER AND ALWAYS GOT THE RUN AROUND. I WENT TO THE STORE IN OCTOBER TO TRY AND GET ISSUES RESOLVED BECAUSE MY FIRST PAYMENT WAS DUE IN DAYS AND I STILL DID NOT HAVE THE PRODUCT I HAD PURCHASED. I HAD WRITTEN UP A PROPOSAL WITH THREE OPTIONS TO RECTIFY THE PROBLEM. THE SALES PERSON AND THE MANAGER ON DUTY CALLED THE COOPERATE OFFICE GOT APPROVAL AND ACCEPTED THE OPTION TO REWRITE AND DEFER MY FIRST PAYMENT FOR ANOTHER MONTH, AND TO GIVE ME THE INSTORE CREDIT OF NOT $200 WHICH I HAD ASKED FOR BUT FOR $300. THESE CARD , I WAS TOLD WOULD MAIL TO MY HOUSE AND TAKE ABOUT 2 TO 3 WEEKS. I NEVER RECEIVED THE CARDS, AND HAVE BEEN BACK TO THE LOCAL STORE, AND SPOKEN IN PERSON AS WELL AS ON THE PHONE WITH THE LOCAL STORE MANAGER AS WELL AS WITH COOPERATE. I AM ESCALATED TO SOMEONE WHO ASSURES ME THEY WILL HANDLE MY ISSUE. HOWEVER EACH TIME I CALL I END UP HAVING TO EXPLAIN AND REEXPLAIN MY ISSUE AND THE PERSON AT THAT TIME I AM SPEAKING TO HAS NO CLUE OR NOT DOCUMENTATION AS TO THE CLAIM TICKET SO I HOLD ON THE PHONE FOR AN HOUR OR NO LESS THAN 30 MINUTES. I HAVE NO ISSUE IN PAYING MY BILL , I KNOW I OWE. I DO NOT TRUST THE COMPANY I HAVE BEEN LIED TO AND MANIPULATED SINCE DAY ONE AND THEREFORE I HAVE INFORMED EVERYONE AT COOPERATE AND IN THE LOCAL STORE THAT I HAVE SPOKEN TO THAT I WILL NOT MAKE A PAYMENT UNTIL I HAVE THE $300 GIFT CARDS/IN STORE CREDIT IN MY HANDS. I AM ASSURED I WILL BE GETTING IT IT IS JUST A MATTER OF MAILING IT TO ME, BUT THAT STORY ALWAYS CHANGES EACH TIME I CALL TO INQUIRE OF THE STATUS. I AM PUT OFF, TOLD THE PERSON I NEED IS NOT REACHABLE ETC. I AM TIRED AND DISGUSTED WITH THE ENTIRE ORDEAL. MY PAYMENT WILL BE MADE PROMPTLY AS SOON AS I HAVE THOSE GIFT CARDS. THEY HAVE ALSO TRIED SAYING I COULD GET A LESSER AMOUNT THAN $300 HOWEVER, THE MANAGER AND THE SALES PERSON SIGNED MY TYPED PROPOSAL AS WELL AS VERBALLY STATED TO MYSELF AND MY WITNESS I WILL RECEIVE $300 GIFT CARD/IN STORE CREDIT AND IT WILL COME IN FORM OF 3 $100 GIFT CARDS. I ALSO HAVE AN EMAIL SENT TO THE COOPERATE CREDIT DEPARTMENT REGARDING MY ACCOUNT , IT WAS SENT FROM THE LOCAL STORE MANAGER AND IT DOCUMENTS I AM WAITING ON 3 $100 GIFT CARDS. I WANT THIS ISSUE RESOLVED, ONCE IT IS I WILL MAKE MY PAYMENT. THE CUSTOMER SERVICE AND KNOWLEDGE LEVEL OF THE ISSUE IN THIS COMPANY LACKS MUCH.Desired Settlement: I RECEIVE 3 $100 GIFT CARDS AS PROMISED AND THE PAYMENT DEFERRED UNTIL AFTER THE RECEIPT OF THE GIFT CARDS WITHOUT CAUSING DAMAGE TO MY CURRENT CREDIT STATUS AS THIS IS NOT MY FAULT.

Business

Response:

Thank you for the

opportunity to respond to [redacted] complaint. After further review and

research of [redacted]s complaint, we found there was a sales error regarding

the heat/cool air conditioner she purchased. We confirmed with the district

manger that [redacted] was offered

$200.00 in gift cards

due to her inconvenience. Our records show on 1/15/15, we processed a request to

mail two $100.00 gift cards to [redacted] residence; the tracking number for

the gift cards is [redacted]. Although we are unable to confirm if

[redacted] was offered $300.00 in gift cards; Conn’s submitted another $100.00

gift card on 1/19/15 to be mailed to her residence as a gesture of goodwill,

please allow 7-10 business days to receive gift cards.

At this time we are

unable to honor [redacted] request to further defer her monthly payments. As listed

on the contract she signed at the time of purchase her first payment was due on

12/01/14; any payments received more than 30-days after the due is may be

subject to negative activities being reported to the credit bureau.

If we may be of

further assistance, [redacted] may contact us at 1-877-358-1252.

Sincerely,

Business

Response:

Thank you

for the opportunity to respond to [redacted] additional comments. Conn’s has honored our previous agreement to

[redacted] through the Revdex.com. As

previously stated we processed and mailed two $100.00 gift cards to [redacted].

[redacted]’ residence; the tracking number for the gift cards is

[redacted]. Although we were unable to confirm if [redacted] was

offered $300.00 in gift cards; Conn’s submitted another $100.00 gift card on

1/19/15 which was mailed to her residence; the tracking number

[redacted]. USPS online

tracking shows both a notice was left to pick up both envelopes. [redacted] will need to contact her local

post office to sign for the certified mail.

At this time

we are unable to honor [redacted] request to further defer her monthly payments.

As listed on the contract she signed at the time of purchase her first payment was

due on 12/01/14; any payments received more than 30-days after the due is may

be subject to negative activities being reported to the credit bureau.

If we may be

of further assistance, [redacted] may contact us at 1-877-358-1252.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10360725, and have determined that this proposed action would not resolve my complaint.

Review: I have been getting repeat phone calls from Conns representatives asking for a [redacted]. I have explained repeatedly to Conns that I do not know this person or why she is using my phone number and asked them to stop. On [redacted] Conns stated the calls will continue. Any help would be greatly appreciated. Thank youDesired Settlement: I would like Conns to stop calling asking for a person I don't know.

Business

Response:

Thank you for the opportunity to respond to [redacted]' concerns regarding collections calls. We have found that [redacted]' telephone number was linked to an account in error. We have placed a cease and desist on the telephone number provided by [redacted]. Please note, it may take up to 24 hours for the cease and desist process to be completed. We ask that [redacted] contact us directly if he should receive any additional calls after the 24 hour period. We value [redacted] and sincerely apologize for any inconvenience he has experienced due to this matter. Thank you,[redacted]

Review: I purchased a TV last year at Conns on [redacted] in [redacted]. The panel was cracked and the tv did not work. I took it back to the store and they said they would send it to the service department to get it fixed and it would take about 2 weeks or so. Two weeks went by and I followed up with the store and they told me I would need to call the Service department. I called the service department and they said the store never put in the order so the TV was still at the store. I went back and forth with both the store and service department and finally received my TV back in about 3 months. When I picked up the tv they did not give me the power cord. Finally I went picked up the power cord and went back to my home and tried the TV. The panel was still cracked so they never fixed it at all nor was I told they had not fixed it. I took the TV back to the store and the next day I was told the warranty was out and would need to contact the Service department I have now left 3 voicemails for 3 supervisors and have not received a call back. I then called the store to speak with a manager by the name [redacted] and she was extremely rude and did not seem to want to help me. She basically told me " I have a customer right now if you want I can call you back if not you call back". Overall they have done nothing to try and help me nor communicate with me. I am very disappointed with their service.Desired Settlement: I would like for it to be exchanged for a working tv or for it to be fixed.

Business

Response:

Thank you for the

opportunity to respond to [redacted]’s complaint. Our records show on [redacted],

[redacted]. [redacted] received a free 32” [redacted] television as a promotion with her

qualified living room purchase. [redacted]’s television came with a 3-month

limited manufacturer’s warranty which expired on [redacted]; no additional

coverage was purchased.

After further review and

research regarding [redacted]’s complaint, we found her television was

inspected by a Conn’s technician on [redacted]. Upon inspection the technician

found the television’s panel was cracked which is not covered under the Terms

and Conditions of the manufacturer’s warranty.

[redacted]. [redacted] did not elect to purchase accidental coverage to cover

the damages therefore we were unable to continue with repairs.

At this time we are

unable to honor [redacted]’s request for an exchange; [redacted] did

not have accidental coverage on her television to cover the reported damages.

As of [redacted], [redacted]’s manufacturer’s warranty has expired and she no

longer has coverage.

If we may be of further

assistance, [redacted]. [redacted] may contact Customer Service at [redacted].

Kind regards,

Review: I purchased a dishwasher from Conns ([redacted]) on [redacted] and was not given a invoice/contract. Two months later and I still have no documentation.

On [redacted] I went to the Conns on [redacted] and purchased a dishwasher ([redacted]). Upon delivery I was told the washer was too big to fit in my house. I would have to find another. So I went back to the same location on [redacted] to sign the new contract on another dishwasher ([redacted]). At that time I asked if I needed a copy of the new paperwork and I was told no. Yesterday when the installation man finished and asked me to sign the paperwork again I was told I didn't need a copy. SO, I have absolutely NO documentation, not even a receipt for this new dishwasher. Do you think maybe y'all could mail me a copy for my records please? Please mail me this documentation as soon as possible. Also, please feel free to contact me if you have any questions.

This is a copy of my original email to Conns. They have sent me the wrong invoice(s), hand written invoices with prices marked through - I have a mile long paper trail of them promising to send it - and I either get the wrong invoice or nothing at all. I have given them TWO months - and I do not have the invoice. I've even been drilled by their customer service as to why I even needed the paperwork. Plain and simple - I want a PRINTED (not handwritten) invoice for my ** dishwasher (NOT the [redacted] that I originally bought), an invoice that shows the price adjustment - and the serial number and the model number. I have no idea WHY they cannot do this. I have LOST my opportunity to file for a energy rebate with my light company ($50) - and I feel like Conn's now owes me this $50 for their inability to do something as simple as give a customer an invoice - for TWO MONTHS! I paid BIG MONEY for a service policy on this dishwasher and I have nothing to show for it. I don't want them calling me at work again - it just makes me angry - I've lost my patience with them.Desired Settlement: I want the CORRECT invoice for the ** dishwasher that is NOT handwritten - that contains the serial and model number. I also want an account credit issued for $50 for my lost opportunity to file a energy star appliance with my light company.

Business

Response:

Review: My tv has accidental warranty Ive been contacting CONNS for the past 3 weeks. Ive been transfered a dozen times and each time no one knows what the status is of my "exchange or repair part" they've told me first on Friday that they had to wait because the tech didnt turn in the paper work and was off. Then monday they told me that I had to wait it was pending. The next week they told me the part order was pending approval that went on for a week. The next week they told me that it was denied and now a tv exchange was pending approval.I waited for a few more days. I called back and told me that they dont know why I was told there was an exchange pending that the part was ordered after 45 min of being transfered and no one knowing what was going on the same lady told me that the part wasnt ordered and I had to wait for the part to be ordered. I called back 7 hours later 4:16pm and they told me that it was now updated that they are waiting for an approval for a tv exchange and that they would send them(the service department in san antonio) and email to "expedite the service" Ive been told this already a few times. I cant believe that they had no problem taking my money for the warranty but now that its their responsibility for them to hold their end of the deal all I keep getting is being transfered and still with a cracked plasma.I dont know who else to contact. Ive asked to speak to a higher authority and all they tell me is there is no one to speak to and that, that is all the information they can give me, But no one seems to know anything!?I do know they know when I call in they tell me it shows each time I call in im hung up on!and after 5 or 6 times of calling to try speak to someone they finally let my call through and answer, This by far is the worst "WARRANTY" That I have EVER dealt with..Help...THank you!Desired Settlement: I would like for me to be able to get an EXCHANGE for a similar Plasma TV as soon as possible next week will mark a month of this constant hassle.

Business

Response:

Thank you for the opportunity to

respond to Mr. [redacted] complaint. Our records show on 2/16/12,

Mr. [redacted] purchased a Samsung 59” 3D TV with a 49-month Repair Service

Agreement from us totaling $1,948.48. Our records indicate he made his

purchase and elected store pick up at our I-H 35 North location in San Antonio,

TX. We show Mr. [redacted] contacted us on 6/18/14,

stating his TV screen was cracked due to a child throwing a toy at it.

Mr. [redacted]’ information was submitted for a repair review on 6/24/14.

On 7/03/14,

an exchange was approved for Mr. [redacted] to re-select a new television; as of 7/04/14 he selected model [redacted]. We sincerely apologize to Mr.

[redacted] for the experience and inconvenience he has had as a result of delay.

If

we may be of further assistance, Mr. [redacted] may contact Customer Service at [redacted].

Kind regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and they did finally contact me that I was approved for an exchange. Thank You..

Review: In [redacted] I financed a computer for my [redacted], when trying to finance a house I asked her to pay of the remaining balance which she did in [redacted]. She called Conn's to request the payoff amount and subsequently paid off the amount she was told. On [redacted] collection phone calls began. With further investigation it was found that the amount my [redacted] was told to pay was $0.40 short, but no one called or wrote to explain the discrepency in charges. At that time my [redacted] was told that she needed to pay $43.00 to get the account current, which she paid on [redacted] with a confirmation code of [redacted]. Days later she was told that the payment could not be accepted, though the removed the funds from her account and never refunded the money to her. In the past 2 months my family and I have had harrassing phone calls at all hours of the day and night, sometimes minute to minute on the same number, to collect the balance. The collections agents are very rude and do not care to answer any questions as to why we are receiving different amounts to pay. One person says $325, another says $351, another says $43, one says$ 591.81, while 2 others state $121 and $124.96. They do not let us speak but instead continue to cut us off saying no more than "How are you paying for that today" over and over as I can't get a word in edge wise.Desired Settlement: Since the original pay off was only $0.40 short and my [redacted] paid the $43.00 they requested I ask they take that money (since they did anyway with no intention to refund even though they state they refuse the payment) and leave the account as closed. They waited a year and a half to contact anyone and my credit has suffered the price (which they threaten me about at every call). I also wish for these calls to stop.

Business

Response:

Thank you for

the opportunity to respond to [redacted]’s concerns regarding account #[redacted] stated she paid the account in

full; however, it is still opened.

According to

our records, [redacted] signed a 32-month retail installment contract on

[redacted]. That contract included

a 6-month no-interest financing promotion.

On [redacted] called our automated system and

obtained a payoff balance of $[redacted].

[redacted] made a payment on [redacted] in the amount of

$[redacted]. This left an outstanding

balance on the account of $[redacted].

On March 2,

2013 a letter was mailed to the address on file for [redacted] letting her

know that there was an outstanding balance left on the account and her

cash-option was about to expire.

As a one-time

exception and a goodwill gesture, we will reinstate the cash-option, remove any

negative credit marks, reverse late fees and close the account.

Please note, it

can take 7-10 business days for us to make the above corrections on the account

and for the account to close and it may take the credit bureaus 30-60 days to

update their files.

will receive a close-out letter within 30 business days of the account

closing.

We value [redacted] as a customer and sincerely apologize for any inconvenience she has

experienced due to this matter.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Review: On 7/25/15 called Conn's Repair Service [redacted] about window units[redacted] A/C not working. Called again on 7/28/14 and service man came out to look at 18.5/16K window unit and stated it needed free-on, and that he didn't do the free-on someone else had to do it from warehouse. Called Conn's on 8/5/14, 8/6/14, 8/11/14(two service men from Conn's removed 18.5K C/16K H from my home to bring to warehouse to repair, 8/12/14(called), 8/13/14(called), 8/14/14(called and was transfered to Mr. [redacted] in [redacted] warehouse). On 8/20/14 service man came and look at 5000 BTU and stated that it was not fixable and I had to call service department to have it replaced since I had a warrant on it. On 9/2/14 I was told that 18K/16K BTU was lost in transit. On 9/19/14 was given # [redacted] to speak with Mr. [redacted], and was told to call back, and at 2:53 pm I spoke with Mr. [redacted] 9/19/14. 9/22/14 called 409-842-2190 with no answer to what's going on with my unit. On 9/23/14 called at 3:36 pm nothing. On 9/30/14 spoke with [redacted] and was transfer to service, still no results. 10/1/14 at 10:06 am called [redacted] spoke with Mr. [redacted](he stated that he would speak with [redacted], and that they had gave them the okay to swap out unit for one that matched the one that I had). On 10/08/14 I had my ex-husband called Mr. [redacted] about my window unit and he told him that they were working on it, and I would get reimbursed for unit because they could not find unit to match mine at their warehouse. On 10/22/14 called Mr. [redacted] and he gave me corporate's # [redacted] and I called person who I spoke to would not give me her name, stated that someone would call me. On 10/23/14 at 2:53 pm called customer service again, and spoke to [redacted] and she gave me a ticke [redacted] On 10/30/14 called customer service and spoke with [redacted] and she gave # [redacted] to call. Called [redacted] on 10/31/14 and was given the [redacted] # to call spoke with [redacted] 11/03/14 callDesired Settlement: Would like to be reinbursed for [redacted] that I had purchased from Conn's 8/14/11 for $529.99 with 48 month repair service agreement that expires 08/14/2015 for $199.95. I have been waiting since 7/25/14 till now, and still haven't got good results. Was out of my window unit for my son's room for 3 months.

Business

Response:

Thank you for the opportunity to

respond to Mrs. [redacted] complaint. Mrs. [redacted] has been contacted regarding her concerns. After researching her complaint we found

there was a delay replacing her air conditioner. Conn’s has agreed to issue Mrs. [redacted] a refund

for the replacement value of $529.99 for her 18K BTU heat/Cool air

conditioner. Mrs. [redacted] is aware the

refund will be mailed within 7-10 business days.

If we may be of further assistance, Mrs. [redacted] may contact

Customer Service at [redacted]

Kind regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.

Review: I called Conn's customer service to set up an appointment to have someone come to my home to repair my [redacted] dishwasher thru my extended 5 year warranty plan I purchased. I called on approx. the 14 or 15th of [redacted]. A man called me a few days later stating he would be at my home on [redacted] 20th at 11 am. He did not give his name or phone number. On that day he did not show up or call to cancel. I called Conn's and they said someone in their office cancelled the work order! I then told them I need someone to fix my dw asap and they said I would have a call in a few days. Again no call and I called them daily for a few weeks and got different people and answers that no one in my area...etc etc...all just to put off fixing it. Then I asked for corporate and also emailed them about my problem. Still no help what so ever! Just absurd customer service...said could take *0 days to find someone...then said no one will fix it...then they will give me store credit or different DW and I would have to either take furniture or another brand dw or appliance as they no longer have my brand!!! I am furious, and I explained that I would never purchase another brand DW, only a [redacted]. Then they said they would not honor the warranty as it was stated in my contract and also on the receipt for the FULL Replacement cost of 999.97...said they do not have to although it clearly states in their warranty contract that they MUST refund the full retail replacement value if they cannot repair or exchange it with the same brand and options! I have my contract and the one they emailed to me and both state that is what should be done. At this point I no longer want to buy anything from Conn's again or do business with this company. They person who sold me the dw and the warranty guaranteed that if cannot be fixed or replaced that Conn's will have to refund the FULL RETAIL price of 999.97 so that I may purchase another [redacted] dishwasher with same features as mine. I can go on and on about the poor customer service from the warranty dept as well as the Corporate offices. It is just terrible that I have to be treated this way! I would like my refund handled as urgent, as I need to purchase a new one before the holidays. The amount they have offered is not what the Conn's warranty states and is not the amount needed to purchase another dishwasher with these exact features in the [redacted] product line. I did not purchase this product and their recommended 5 year warranty plan from Conn's, then to be treated so rudely when I need my appliance repaired. Thank you.Desired Settlement: I would like the full amount of the 999.97 refunded to me as stated in the Conn's warranty if they cannot repair, or replace the exact product or one in the same brand and features as mine. The amount paid for dishwasher and tax and warranty is 740.14 per corporate offices due to (as described by the sales person at the store) a type of "bait and switch" ad that Conn's ran at two different times showing one [redacted] dishwasher and price and then when the customer comes to the store to purchase they are told that there is a mistake in the ad so they wont honor their price. Corporate adjusted the price, and also attached the warranty receipt showing the FULL replacement cost of dishwasher if they cannot repair or replace with same model and features. That amount would be 999.97. This was mailed to me directly from the Corporate Offices on *-0*-11.

Business

Response:

Thank you for the opportunity to respond to [redacted] complaint. Our records show on */27/11, [redacted] purchased

a [redacted] dishwasher from us which came with a limited 1-year manufacturer

warranty. [redacted] elected to pick up her dishwasher from our [redacted] City location, where she signed acknowledging her dishwasher was received in

good order. Our records show on */02/11, [redacted] purchased

a 48-month Repair Service Agreement for her dishwasher.

After researching [redacted] complaint we found she contacted

our service department on multiple occasions regarding her dishwasher. [redacted] last service call was placed

on **/20/14; she stated the dishwasher was not cleaning the

dishes properly and the interior/exterior light would not turn off. Due

to excessive service calls [redacted] dishwasher was submitted for an

exchange and approved on **/29/14 under the Terms and Conditions of the

Service Agreement. [redacted] was notified of the approval to select a

dishwasher up to the original amount paid which was $599.97. The original model [redacted] purchased is

no longer available and Conn’s no longer offers [redacted] products. I have

included a copy of the Service Agreement [redacted] received in the mail after

she purchased the additional warranty coverage.

Although, we are unable to honor [redacted] request to refund

the retail value of $999.97 for the dishwasher; Conn’s is willing to refund the

price she paid for the dishwasher as shown on her invoice included in our

response. We ask that [redacted] please

allow 10 business days to receive her refund check $650.19.

If we may be of further assistance, [redacted] may contact

Customer Service Department at [redacted].

Kind regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Review: In 9/3/2014, 11/22/2014 and 11/28/2014 I purchased products and have 3 diferrent contracts. In January met with the assistant manager [redacted] and saw the in-store flyer to merge my contarcts into one...I was currrent on my accounts at that time. I signed a new contarct and [redacted] had me sign waivers on my cash purcjase options which he stated was required for merger. My new contarct showed a new due date of 2/27/15. thoughout February I received collections calls stating my accounts were past due. I advised corporate that I have a new merged contract and was told they never recevied my waivers so it wasn't valid. I went back to store 2 more times, complained and met with the store manager [redacted] who had me resign the waivers. [redacted] stated he was emailing, faxing and sending the formas to corporate via [redacted] to ensure receipt. SI askout mai m paym due 2/7...e stated to wait as I'll now get a new contract. More collecionscallss then call and still no honoring the contract. I called and then went back to store and met with the manager from their [redacted] store [redacted] who stated he as fixed this many times and had me resign the contrarct and waivers. Again I asked about making a payment and he also stated I would get a new start date and amount....here we are in April...constantly calling [redacted] but still no new valid contract I can pay on and no resolution, negatively affecting my credit. I constantly call [redacted] now thought April and [redacted] stated he handed it over to his contrarcts escalations manager at corporate [redacted] who was supposed to "fix it" all...still no resolution and still collections calls. I signed and completed all forms over and over, I complied with what the store told me to do. The issue is between the stores and corporate communication but I am now the victm. Once they put that new contract in my hand they should have honored that. They need to resolve their communication problems and honor my contrarct or restart a new one now that months have passed. They also need to correct any negative credit reporting. Bottomline they need to honor the contracts they have customers sign.Desired Settlement: I want a new and valid contrarct with a new date for merging the old three accounts and close them out so I can start making payments or at rthe least reset the due dates on the old contarcts. They also need to correct any negative credit repoting since it was their error.l

Business

Response:

Thank you for the opportunity to respond to [redacted] concerns regarding her accounts. [redacted] stated her accounts were supposed to be combined; however, this

process has not been completed yet.

According to our records, we received incomplete

paperwork and the cash-option letter was not filled out correctly. We emailed

[redacted] a new form to fill out and send back through our docusign

method, and we have not received it back as of April 17,

2015.

Once we the documents are returned to us, we will

proceed with the combining of [redacted] accounts.

We value [redacted] as a customer and appreciate

her bringing her concerns to our attention. Thank you,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. I WAS TOLD THE SAME THING OVER THE PHONE IN EARLY MARCH BY A REP ON THE PHONE AND THAT I WAS EMALED A CONTARCT...I NEVER RECEIVED AN EMAIL AND EVEN CHECKED MY SPAM...I WAS TOLD I WAS BEING MAILED THE DOCUMENTS AS WELL BUT IT TOOK VOER 2 WEEKS TO RECEVIE AS I LIVE IN A REMOTE ARE AND THEN WAS TOLD I MISSE DTHE DEADLINE AND SAID THE OFFER WAS NULL AND VOID....I'VE SIGNED THESE WAIVERS 3 DIFFERENT TIMES AT THE STORE...WHY AREN'T THEY GOING TO THEIR OWN STORES FOR MY DOCUMENTATION? I ONLY GET COLELCTIONS CALL S- WHAY CAN; SOMEONE CALL TO FOLLOWUP TO MAKE SURE I RECIEVED THE EMAIL. NO CUSROER SERVICE HAS BEEN APPLIED AHERE AT ALL. I MADE THEREE CALL STHIS WEEK TO THE MANAGER [redacted] AND HE HAS INFORMED ME THE CONTRACTS ESCALATION MANAGER [redacted] AHS NOW MOVED MY FILE ON THE TIFFANY. STILL NOONE HAS CALLED ME. I WILL ACCEPT AN EMAILED CONTRACT BUT I EXCEPT A FOLLOWUP CALL LETTING ME KNOW WHEN IT WAS EMAIL SO WE CAN COORDINATE TO GET THIS COMPLETED.

Regards,

Business

Response:

Thank you again for the opportunity to respond to [redacted]. We have been in contact with her and received all the additional information needed to combine her accounts. We value [redacted] as a customer and appreciate her bringing her concerns to our attention. Thank you, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. While the company has ersponsed after my continued calls and finally having direct contact with [redacted]...I am awaiting the completion of the contracts merger before I can call this case resolved. Saying it is in process is the same responses I had before then it cancelled. Once I have a new contract with a new payment and payment coupons...I THEN will consider this clase closed but not until then..]Regards,

Consumer

Response:

This letter is to inform you that Conns Appliance, Inc. has carried out to my satisfaction the resolution it proposed for my complaint, filed on 4/16/2015 7:17:32 PM and assigned ID [redacted].

Regards,