B And B Movers

Review: I have had 4-5 accounts with Conns, because I always paid my monthly note I never really had any problems with their collections department. However, when I missed a note they called 10-15 times a day. They called my cell phone and office trying to collect the money they were rightly due. I understand this and this does not bother me, it was my fault the bill was not paid and I can not blame Conns for their collections attempt. My problem comes from paying off the two active accounts I had (in Full) and having them automatically deduct almost a hundred dollars from my account. This in it self did not upset me as I can understand why this would happen. What does upset me is that when I called to resolve this issue I was told I would be refunded the full amount with-in three working days. Seven days later I called and I was told I would be refunded all but three dollars - the three dollars was a processing fee, and that I would receive the check in the mail 5-10 working days. First, this is not was I was told he first time, second I was not being refunded the full amount, had it been the other way around - me owing them three dollars, they would call every number on file to collect, that and the fact they took money that was mine (as I had paid them in full) and now will not give me back what is mine. When I talked to the customer service rep she informed me that she could make a request but show that they only own me for what the check was made for. Its not about the three dollars, I can do with out it, but it is about being treated right.Desired Settlement: I would simple like to be paid in FULL for the amount that was taken from my account, would prefer it be put back in my account but a check will due if no other option. I just want WHAT is due me an in a reasonable amount of time, has already been 7 days, 5 working day, now Im being told it will be another 5-10 days.

Business

Response:

Thank

you for the opportunity to respond to Mr. [redacted] concerns regarding account

#[redacted].

According to our records Mr. [redacted] signed a 24-month retail installment

contract on November 20,

2012. He remitted a payment for

$453.47 on May 1,

2014. This payment paid the

account in full. However, Mr. [redacted] had automatic payments scheduled and on May 5, 2014 an

automatic payment processed for $98.77 which included a payment of $95.77 and a

$3.00 processing fee.

Please

note, it can take 10-14 business days for an overpayment to process for a

refund. The full amount of $98.77 has

been processed and will be refunded to Mr. [redacted] within 7-10 business

days.

We

value Mr. [redacted] as a customer and sincerely apologize for any inconvenience he

has experienced due to this matter.

Review: I have 2 current accounts with Conn's and I received a letter from Conn's offering me an addition line of credit of 2700 it stated that I would receive 10% off and 12 months same as cash on any item valued at 599.00 or more. I went into the store on Oct 20th and purchase a 27" all in one computer and the offer letter was honored I returned to the store the next day to exchange it for a smaller screen due to the size in my office and purchase a 23" they did not want to Honor the offer because the item was on sale inside the store but my offer letter did not state that the item could not be on sale it only excluded certain items. On my invoice the 10%Promo code [redacted] is Printed but they refuse to honor it.I made Many calls to the customer service department to ask for a manager and to the Store also and I left my number .No one has contacted me 6 days I spoke with a customer service rep that stated that they would never send me a letter with to options at the same time .I gave the salesman the letter on the frist transaction he kept the letter when I contacted him he said he throw it away.Desired Settlement: I would like for them to honor their offer letter of 10% off of the Item that I purchase and to list any terms and exclusion clearly so that it does not look like fault advertisement to the customers it there are restriction they need to print it one the offer letter and handle their complaints better at least contact they customer about their complaints

Business

Response:

Thank you for the opportunity to

respond to Mrs. [redacted] complaint. We received Mrs. [redacted] complaint and

found on 10/20/14; she went into Conn’s located on [redacted] after

receiving a promotional letter to increase her credit limit with Conn’s and

also offering 10% off and 12-month No Interest on any single item $599 and up.

Our records show Mrs. [redacted] purchased a Hewlett Packard 27” Envy desktop computer

which retails for $$1599.99. Mrs. [redacted] purchase did meet the qualifications

for the promotional offer and she received 10% off the computer which totaled

$1439.99 and her account was setup on a 12-month no interest account.

Our records show Mrs. [redacted]

returned to the store location the following day 10/21/14, to exchange the

computer for a smaller screen size. Mrs. [redacted] re-selected the Hewlett

Packard 23” Envy Beats Editions desktop computer which retails for $1399.99

however; Conn’s had an in-store promotional sale on the computer for $1097.88.

As listed on the promotional letter Mrs. [redacted] received, “Discount offers

are taken from Conn’s regular low price and may not be combined with other

promotional or clearance offers”. Mrs. [redacted]’ credit did qualify her account

to receive the 12-month no interest account.

At this time we are unable to honor

Mrs. [redacted]’ request to receive 10% off; the desktop computer she re-selected

does qualify with the promotional offer she received.

If we may be of further assistance, Mrs. [redacted] may contact

Customer Service at [redacted]

Kind regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

I do not accept the Response made by this business to resolve this complaint because I read the promotion letter and it did not list any item in the store as an exclusion from the 10% discount .The Promotion code is listed on both invoices and not honored on the second because of the Price reduction which is unfair trade. I will honor the contract that I have with Conn's but will discontinue to do business with a company that will not honor the advertisement that they send out to the public

Regards,

Review: I made an in-store payment towards a Conn's credit account in October 2012. The payment was applied to a [redacted] account. As of January 2015 Conn's still has resolved the issue.Desired Settlement: Please correct the billing mistake with [redacted].

Business

Response:

Thank you for

the opportunity to respond to Mr. [redacted]’s concerns regarding account #

[redacted]. Mr. [redacted] stated he made an

in-store payment towards his Conn’s account in October 2012. The payment was applied to a [redacted]

account and he never received credit for the payment.

According to

our records, a $1000.00 payment was moved from a [redacted] account to Mr. [redacted]’s

Conn’s retail installment contract on October 25, 2013 and Mr. [redacted]’s

no-interest financing promotion was reinstated due to the error.

We have

attached a copy of Mr. [redacted]’s payment history for his records so he may see

when the payment was credited to his account.

We value Mr.

[redacted] as a customer and appreciate him bringing his concerns to our

attention. Thank you,[redacted]

Review: December 13th 2013 the delivery people damaged the floors and wall of my home. WHen I finally got in contact with right people in May 2014, They had us fill out a claim settlement form. We filled it out and emailed it on june 19th. The agreement was for $350. It is now july 29th and we have yet to receive the refund. I have contacted them through email and by phone with no answer. This is step one.Desired Settlement: I would like my $350 dollars for the damage YOUR company did to my home.

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted]’

complaint. Our records show on 11/29/14,

Mr. [redacted] purchased a Corinthian Ulyses furniture set and received delivery on

12/13/13. Mr. [redacted] contacted us stating upon delivery his floors and wall was

damaged by the delivery team. Mr. [redacted] concerns were submitted to Risk

Management for further review and research. Our records show as of 8/5/14, Mr.

[redacted] check was mailed in the amount of $350 as agreed upon. We sincerely

apologize for any inconvenience Mr. [redacted] experienced as a result of the delay.

If we may

be of further assistance, Mr. [redacted] may

contact Customer Service at [redacted]

Kind regards,

Review: On May ** 2014 I purchased furniture, TV and a Blue-Ray DVD player. Total purchase was $6991.58. Salesman, [redacted] was appreciative of the sale, that he had promised to come to my house and set up the Blue-Ray DVD player with the TV. Upon delivery, sofa and loveseat were soiled. After personnaly speaking with store manager, [redacted], he stated that we purchased floor models. I was NOT informed of purchasing floor models when signing the sales contract, only that I was receiving a discount for purchasing a large amount. [redacted] even stated that the furniture will be delivered from the Phoenix warehouse. An agreement between salesman and store manager was made, rather than returning the furniture, the store will send someone to the house to steam clean the furniture. Two weeks later, not only did salesman failed to set up my DVD player and TV, no one had cleaned my soiled furniture. Already frustrated, I drove back to the store and demanded new furniture. I was informed the furniture was no longer available, and would have to purchase another style. After voiding and completing a new sales contract with another salesman, [redacted], because [redacted] was no longer employed with Conn's,I waited an additional two weeks for my new replacement of sofa and loveseat. In addition, I finally opened the DVD player box and had set it up, since [redacted] failed on his promise. After completion of installation, a defect was observed in one of the ports. I brought the defected equipment back to the store, and was told it would take 7-10 days for the repair. I waited over 30 days before my DVD player was returned. When the unit was plugged back in, not only was it still not working properly, the blue tooth was not connecting to the surround sound speakers. Conn's technician came to my house to evaluate the problem and concluded that it was indeed a defective DVD player. I personnally spoke with another manager, [redacted] and was told the corporate office has to authorize the exchange or replacement.Desired Settlement: Managers of Conn's refused to loan me a Blue-Ray DVD player while mine was in service. I was out of a DVD player from the day of purchase, a total of three months and counting. If the DVD player is defected, then replace it, not make me wait. I would like a store credit for the loss of time without a DVD player, and a new replacment of the most current model Blue-Ray DVD player with surround speakers system.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted]’s complaint. Our records show on 5/**/14,

Mrs. [redacted] purchased a LG 3D Blu-ray Home Theater System with a 36-month Repair

Service Agreement Plan. On 6/**/14, Mrs. [redacted] contacted us stating the optical

input plug was not working correctly on the DVD player. The unit was sent to

service; upon inspection the technician found parts needed to be ordered to

complete repairs. Once parts became available Mrs. [redacted]’s unit was scheduled

to install new parts on 7/**/14. The technician installed the necessary parts

to complete repairs; unit tested ok and was sent back to the store for pickup

on 7/25/14. On 8/6/14, Mrs. [redacted] contacted us again stating the DVD was not

connecting to the Bluetooth. After further reviewing Mrs. [redacted]’s repair needs,

Conn’s has agreed to exchange the LG 3D Blu-ray Home Theater System. Mrs. [redacted]

may visit her nearest Conn’s store location to complete the exchange process. We

appreciate Mrs. [redacted] for bring her concerns to our attention and we sincerely

apologize for the delay in service repairs. We will mail Mrs. [redacted] a $50 gift

card for any inconvenience she experienced during this process.

If

we may be of further assistance, Mrs.

Dulay may

contact Customer Service at ###-###-####

Kind regards,

Review: I purchased a sofa and recliner back on 11/**/2013. I was told by the salesman it would be delivered next day. I then received a call letting me know they didn't have my furniture in stock and would be delivered early December I agreed and let them I know I needed it by the time my party was to take place. Needless to say that didn't happen. The furniture wasn't delivered until late December after my party. I called the store manager to let him know how upset I was and he apologized and told me to come in and he would rewrite my contact to push back the due date and extended the zero percentage. He rewrote the contact on01[redacted]2014. I was told by the store manager and show as per my contact first payment was due on 02/**/2014. Well that's when the nightmare became worse. I started receiving harassing phone calls and letters saying I was late. I explained to the collections agent the situation and she said no problem we just haven't received the new contract from the store manager and she would push the call back date out by 17 days. I made my first payment on my due date of 02/**/2014 and started receiving the harassing calls again. This went on for months of them telling me they were going to fix the problem. I have refax the contact more than twice to the corporate office. Each time they say they will fix the problem but I still show late and my credit is now showing late for 4 months or more. They have taken away my zero percentage and messed up my credit bureau history. I have to taken time away from work to call them back and which time they hung up on me when transfer you to a different department that promises to help. I having been calling almost every day to get this fixed. There is no end in sight please help. To get credit bureau report fixed and my account with them straighten out.

Product_Or_Service: sofa

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

Fix contact to show rewritten as 01/**/2014. Restore my zero percentage and fix my credit bureau history to show all payments made on time. I have been told by several agent of Conn's this is their mistake and should have been fixed months ago.

Business

Response:

Review: You are harassing me by calling numerous times. I receive no less than 10 calls daily. I have already advised an agent verbally to quit calling my work phone number in [redacted].Desired Settlement: I simply wish you to cease all communication (mail, phone calls or other) with me or any member of my household. This includes my place of employment.

Business

Response:

Review: Product was misrepresented by salesperson- They informed us that the TV was wifi capable and was a Smart TV. It is not either one of these. They also told us there was no extra charge for warranty and still charged $189.99 for the warranty. They added $79.63 Property Insurance that we do not approve of. This TV is available at [redacted] in the store in stock all around the Houston area for $599.99 they charged us $669.99 and said it was a better and different TV.Desired Settlement: Refund or Credit of $339.00 difference for Insurance, Warranty and difference in Price. Also include a warranty at no charge that the salesperson promised.

Business

Response:

We have received Mrs. [redacted]'s complaint. We are currently researching her concerns to better assist her.

Review: We purchased furniture from Conn's. It was delivered with damage. The damage was notated and called in by the delivery driver. They offered us a new set, 10% off, or repair. We told them that we wanted it repaired. We have had the furniture 4 months. We have expressed that the furniture needs to be repaired and they said they have no record for repair. We told them that they should have record of the delivery driver to talk to him because it was notated. We have been paying but refused to pay until furniture is repaired. I have called corporate office 3 months ago and told them about the damage. They have yet to resolve the issue.Desired Settlement: We would like our furniture repaired like promised.

Business

Response:

Review: I went into Conns and purchased a Laptop. I financed this piece of equipment and when asked when I wanted the payment due date I gave the 28th of the month making my first payment due on December 28th. During the sale the salesman tried to sell me a $600 extended warranty that I didnt know was included in the price and I paid. After paying and realizing the warranty was there I asked it be removed and the sales person ripped up the paperwork in front of me that I had already signed and recreated everything. When he recreated the contract it apparently defaults to a due date 30 days from the day I Was in the store giving me a due date of the 20th and not the 28th. Conns begin calling me on November 7th 2 weeks before any payment was even due. They also called on the 14th and 19th again way prior to a bill being due. When I called back and I asked why the calls I was told they called randomly to see if I had received mail and my payment is due on the 20th. The made me VERY mad. I have accounts with rent, electric, 2 cars, car insurance, renters insurnace, student loans, clear, sprint, capital one credit card etc. If I were called by everyone I hold accounts with to be told theyve sent mail Id be on the phone all day. I asked to not be called before 7am then I asked to not be called at all. I spoke with 4 people trying to explain that my due date should have been the 28th. I was disrespected and with no consideration told no.Desired Settlement: This is something simple customer service should have fixed. I should not have had to turn you into the Revdex.com and The Texas attorney general. I would like my payment due date to be changed to the 28th and any late fees to be waived for this month.

Business

Response:

Review: I PURCHASE A SINGLE ELECTRIC OVEN FROM CONN'S AND HAD IT INSTALLED BY [redacted],BECAUSE OF THE PRICE OF INSTALLATION CHARGE THAT CONN'S CHARGED. WHEN THE SERVICE MAN CAME TO INSTALL THE OVEN, THE OVEN DID NOT WORK. I CONTACTED CONN'S AND THIS IS WHERE ALL THE PROBLEMS STARTED. THEY HAVE SENT ME THROUGH TOTAL DISTRESS GIVING ME THE RUN AROUND ABOUT A $1299.00 OVEN. THEY ALSO, SENT THERE OWN SERVICE TEAM WHO CONNECTED THE OVEN AND FOUND THAT THE OVEN DOESN'T WORK. THIS COMPANY REFUSING TO EXCHANGE THE OVEN, THE PAYMENT WAS DUE ON THE [redacted] OF THIS MONTH, THE SALE PERSON HAS TRIED AT NO AVAIL TO GET THEM TO EXCHANGE THE OVEN AND I AM TOTAL DISBELIEF ON WHAT I AM BEING PUT THROUGH. I HAVE HAD AN ACCOUNT WITH CONNS OVER 5 YEARS, HAVE PAID THEM ON TIME AND CANNOT BELIEVE THAT THIS COMPANY REFUSES TO TAKE REPONSIBILITY FOR THEIR PRODUCTS. PLEASE HELP ME RESOLVE THIS MATTER. I PLAN TO RETURN THIS ITEM MYSELF AND NOT MAKE PAYMENTS UNTIL IT IS RESOLVED.Desired Settlement: REPLACE THIS OVEN OR REFUND

Business

Response:

Thank you for the opportunity to respond to [redacted] complaint regarding her Frigidaire wall oven that was purchased with us on 12/*/13. Our records show on 12/**13, [redacted] was delivered a Frigidaire wall oven that was installed by someone other than Conn's. [redacted] contacted us on 12/**/13 and stated the oven was not turning on and the control panel was not working. A service call was set-up, however, cancelled after [redacted] advised the service technician that he would contact the store for an exchange. Since service had not access the repair needs the exchange request was denied unless [redacted] paid the 15% restocking fee. Another service call was set-up and scheduled for 1/**/14. On the day of service the technician reported he was unable to assess the problem because [redacted] had already uninstalled the oven to return to the store. We sincerely apologize to [redacted] for the experience he has had with his oven. [redacted] has been in contact with the store manager and on 1/**/14 Conn's agreed to exchange his oven. [redacted] may contact the store to process the exchange and schedule the delivery.

Review: IN SEPTEMBER OF 2014 I WAS ALLOWED CREDIT IN STORE AT CONN'S , I PURCHASED A REGULAR SMALL WINDOW UNIT AIR CONDITION, A LARGER HEAT/AIR WINDOW UNIT, AND A LAPTOP. THE DAY THE LARGER HEAT/AIR UNIT WAS INSTALLED WAS TOLD WE WOULD NEED A NEW OUTLET A 220 TO SUPPORT THE UNIT. THIS DIRECTLY CONFLICTED WITH THE INFORMATION GIVEN TO US BY THE SALESMAN , HE HAD ASSURED US WE COULD USE REGULAR WALL PLUGS. I CALLED STORE, THE SALES PERSON APOLOGIZED AND STATED HE WAS VERY SORRY. I HAD TO HAVE AN ELECTRICIAN INSTALL A NEW PLUG AND BREAKER IN MY HOME COSTING $200. ONCE THE NEW 220 OUTLET WAS INSTALLED WE PLUGGED THE UNIT IN AND DISCOVERED IT WAS NOT WHAT WE HAD PURCHASED, THE UNIT WE PURCHASED WAS HEAT/AIR THIS UNIT WAS AIR ONLY. I CONTACTED THE SALES PERSON AGAIN , THIS TIME THEY REALIZED THEIR MISTAKE, WE HAD BEEN GIVEN THE WRONG UNIT. IN FACT THE UNIT WE HAD PURCHASED USED A NORMAL WALL OUTLET. THE SALES PERSON BLAMED THE DELIVERY PEOPLE AND THE DELIVERY PEOPLE BLAMED THE STORE ETC. IT TOOK A MONTH PLUS TO GET THE WRONG UNIT REMOVED AND THE CORRECT UNIT INSTALLED. MEANWHILE I WAS OUT $200 PLUS WHILE HAVING THE WRONG UNIT HAD NO HEAT SOURCE IN THE HOUSE. I CONTACTED THE STORE NUMEROUS TIMES TO CHECK ON THE STATUS OF MY ORDER AND ALWAYS GOT THE RUN AROUND. I WENT TO THE STORE IN OCTOBER TO TRY AND GET ISSUES RESOLVED BECAUSE MY FIRST PAYMENT WAS DUE IN DAYS AND I STILL DID NOT HAVE THE PRODUCT I HAD PURCHASED. I HAD WRITTEN UP A PROPOSAL WITH THREE OPTIONS TO RECTIFY THE PROBLEM. THE SALES PERSON AND THE MANAGER ON DUTY CALLED THE COOPERATE OFFICE GOT APPROVAL AND ACCEPTED THE OPTION TO REWRITE AND DEFER MY FIRST PAYMENT FOR ANOTHER MONTH, AND TO GIVE ME THE INSTORE CREDIT OF NOT $200 WHICH I HAD ASKED FOR BUT FOR $300. THESE CARD , I WAS TOLD WOULD MAIL TO MY HOUSE AND TAKE ABOUT 2 TO 3 WEEKS. I NEVER RECEIVED THE CARDS, AND HAVE BEEN BACK TO THE LOCAL STORE, AND SPOKEN IN PERSON AS WELL AS ON THE PHONE WITH THE LOCAL STORE MANAGER AS WELL AS WITH COOPERATE. I AM ESCALATED TO SOMEONE WHO ASSURES ME THEY WILL HANDLE MY ISSUE. HOWEVER EACH TIME I CALL I END UP HAVING TO EXPLAIN AND REEXPLAIN MY ISSUE AND THE PERSON AT THAT TIME I AM SPEAKING TO HAS NO CLUE OR NOT DOCUMENTATION AS TO THE CLAIM TICKET SO I HOLD ON THE PHONE FOR AN HOUR OR NO LESS THAN 30 MINUTES. I HAVE NO ISSUE IN PAYING MY BILL , I KNOW I OWE. I DO NOT TRUST THE COMPANY I HAVE BEEN LIED TO AND MANIPULATED SINCE DAY ONE AND THEREFORE I HAVE INFORMED EVERYONE AT COOPERATE AND IN THE LOCAL STORE THAT I HAVE SPOKEN TO THAT I WILL NOT MAKE A PAYMENT UNTIL I HAVE THE $300 GIFT CARDS/IN STORE CREDIT IN MY HANDS. I AM ASSURED I WILL BE GETTING IT IT IS JUST A MATTER OF MAILING IT TO ME, BUT THAT STORY ALWAYS CHANGES EACH TIME I CALL TO INQUIRE OF THE STATUS. I AM PUT OFF, TOLD THE PERSON I NEED IS NOT REACHABLE ETC. I AM TIRED AND DISGUSTED WITH THE ENTIRE ORDEAL. MY PAYMENT WILL BE MADE PROMPTLY AS SOON AS I HAVE THOSE GIFT CARDS. THEY HAVE ALSO TRIED SAYING I COULD GET A LESSER AMOUNT THAN $300 HOWEVER, THE MANAGER AND THE SALES PERSON SIGNED MY TYPED PROPOSAL AS WELL AS VERBALLY STATED TO MYSELF AND MY WITNESS I WILL RECEIVE $300 GIFT CARD/IN STORE CREDIT AND IT WILL COME IN FORM OF 3 $100 GIFT CARDS. I ALSO HAVE AN EMAIL SENT TO THE COOPERATE CREDIT DEPARTMENT REGARDING MY ACCOUNT , IT WAS SENT FROM THE LOCAL STORE MANAGER AND IT DOCUMENTS I AM WAITING ON 3 $100 GIFT CARDS. I WANT THIS ISSUE RESOLVED, ONCE IT IS I WILL MAKE MY PAYMENT. THE CUSTOMER SERVICE AND KNOWLEDGE LEVEL OF THE ISSUE IN THIS COMPANY LACKS MUCH.Desired Settlement: I RECEIVE 3 $100 GIFT CARDS AS PROMISED AND THE PAYMENT DEFERRED UNTIL AFTER THE RECEIPT OF THE GIFT CARDS WITHOUT CAUSING DAMAGE TO MY CURRENT CREDIT STATUS AS THIS IS NOT MY FAULT.

Business

Response:

Thank you for the

opportunity to respond to [redacted] complaint. After further review and

research of [redacted]s complaint, we found there was a sales error regarding

the heat/cool air conditioner she purchased. We confirmed with the district

manger that [redacted] was offered

$200.00 in gift cards

due to her inconvenience. Our records show on 1/15/15, we processed a request to

mail two $100.00 gift cards to [redacted] residence; the tracking number for

the gift cards is [redacted]. Although we are unable to confirm if

[redacted] was offered $300.00 in gift cards; Conn’s submitted another $100.00

gift card on 1/19/15 to be mailed to her residence as a gesture of goodwill,

please allow 7-10 business days to receive gift cards.

At this time we are

unable to honor [redacted] request to further defer her monthly payments. As listed

on the contract she signed at the time of purchase her first payment was due on

12/01/14; any payments received more than 30-days after the due is may be

subject to negative activities being reported to the credit bureau.

If we may be of

further assistance, [redacted] may contact us at 1-877-358-1252.

Sincerely,

Business

Response:

Thank you

for the opportunity to respond to [redacted] additional comments. Conn’s has honored our previous agreement to

[redacted] through the Revdex.com. As

previously stated we processed and mailed two $100.00 gift cards to [redacted].

[redacted]’ residence; the tracking number for the gift cards is

[redacted]. Although we were unable to confirm if [redacted] was

offered $300.00 in gift cards; Conn’s submitted another $100.00 gift card on

1/19/15 which was mailed to her residence; the tracking number

[redacted]. USPS online

tracking shows both a notice was left to pick up both envelopes. [redacted] will need to contact her local

post office to sign for the certified mail.

At this time

we are unable to honor [redacted] request to further defer her monthly payments.

As listed on the contract she signed at the time of purchase her first payment was

due on 12/01/14; any payments received more than 30-days after the due is may

be subject to negative activities being reported to the credit bureau.

If we may be

of further assistance, [redacted] may contact us at 1-877-358-1252.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10360725, and have determined that this proposed action would not resolve my complaint.

Review: On [redacted] I purchased a living room set from Conn's at [redacted]. I paid $1900 for a sofa, chair and ottoman. Tomorrow will be one month. First delivery was scheduled for Tuesday, [redacted]. On [redacted], they called and were in front of my house with a chair and ottoman, no sofa, said it was on back order until [redacted]. After taking delivery of the chair and ottoman, we found a hole in the side of the chair and the ottoman was so off sided it looks terrible. I have been told about 3 different new deliveries. I still do not have a complete, in perfect condition, living room set. No one calls me back, I have to get mad ad call and raise heck with someone who really doesn't give a darn about my problem. This is totally ridiculous.Desired Settlement: My delivery charge refunded, and a new set completely.

Business

Response:

Review: I called Conn's customer service to set up an appointment to have someone come to my home to repair my [redacted] dishwasher thru my extended 5 year warranty plan I purchased. I called on approx. the 14 or 15th of [redacted]. A man called me a few days later stating he would be at my home on [redacted] 20th at 11 am. He did not give his name or phone number. On that day he did not show up or call to cancel. I called Conn's and they said someone in their office cancelled the work order! I then told them I need someone to fix my dw asap and they said I would have a call in a few days. Again no call and I called them daily for a few weeks and got different people and answers that no one in my area...etc etc...all just to put off fixing it. Then I asked for corporate and also emailed them about my problem. Still no help what so ever! Just absurd customer service...said could take *0 days to find someone...then said no one will fix it...then they will give me store credit or different DW and I would have to either take furniture or another brand dw or appliance as they no longer have my brand!!! I am furious, and I explained that I would never purchase another brand DW, only a [redacted]. Then they said they would not honor the warranty as it was stated in my contract and also on the receipt for the FULL Replacement cost of 999.97...said they do not have to although it clearly states in their warranty contract that they MUST refund the full retail replacement value if they cannot repair or exchange it with the same brand and options! I have my contract and the one they emailed to me and both state that is what should be done. At this point I no longer want to buy anything from Conn's again or do business with this company. They person who sold me the dw and the warranty guaranteed that if cannot be fixed or replaced that Conn's will have to refund the FULL RETAIL price of 999.97 so that I may purchase another [redacted] dishwasher with same features as mine. I can go on and on about the poor customer service from the warranty dept as well as the Corporate offices. It is just terrible that I have to be treated this way! I would like my refund handled as urgent, as I need to purchase a new one before the holidays. The amount they have offered is not what the Conn's warranty states and is not the amount needed to purchase another dishwasher with these exact features in the [redacted] product line. I did not purchase this product and their recommended 5 year warranty plan from Conn's, then to be treated so rudely when I need my appliance repaired. Thank you.Desired Settlement: I would like the full amount of the 999.97 refunded to me as stated in the Conn's warranty if they cannot repair, or replace the exact product or one in the same brand and features as mine. The amount paid for dishwasher and tax and warranty is 740.14 per corporate offices due to (as described by the sales person at the store) a type of "bait and switch" ad that Conn's ran at two different times showing one [redacted] dishwasher and price and then when the customer comes to the store to purchase they are told that there is a mistake in the ad so they wont honor their price. Corporate adjusted the price, and also attached the warranty receipt showing the FULL replacement cost of dishwasher if they cannot repair or replace with same model and features. That amount would be 999.97. This was mailed to me directly from the Corporate Offices on *-0*-11.

Business

Response:

Thank you for the opportunity to respond to [redacted] complaint. Our records show on */27/11, [redacted] purchased

a [redacted] dishwasher from us which came with a limited 1-year manufacturer

warranty. [redacted] elected to pick up her dishwasher from our [redacted] City location, where she signed acknowledging her dishwasher was received in

good order. Our records show on */02/11, [redacted] purchased

a 48-month Repair Service Agreement for her dishwasher.

After researching [redacted] complaint we found she contacted

our service department on multiple occasions regarding her dishwasher. [redacted] last service call was placed

on **/20/14; she stated the dishwasher was not cleaning the

dishes properly and the interior/exterior light would not turn off. Due

to excessive service calls [redacted] dishwasher was submitted for an

exchange and approved on **/29/14 under the Terms and Conditions of the

Service Agreement. [redacted] was notified of the approval to select a

dishwasher up to the original amount paid which was $599.97. The original model [redacted] purchased is

no longer available and Conn’s no longer offers [redacted] products. I have

included a copy of the Service Agreement [redacted] received in the mail after

she purchased the additional warranty coverage.

Although, we are unable to honor [redacted] request to refund

the retail value of $999.97 for the dishwasher; Conn’s is willing to refund the

price she paid for the dishwasher as shown on her invoice included in our

response. We ask that [redacted] please

allow 10 business days to receive her refund check $650.19.

If we may be of further assistance, [redacted] may contact

Customer Service Department at [redacted].

Kind regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Review: On 7/25/15 called Conn's Repair Service [redacted] about window units[redacted] A/C not working. Called again on 7/28/14 and service man came out to look at 18.5/16K window unit and stated it needed free-on, and that he didn't do the free-on someone else had to do it from warehouse. Called Conn's on 8/5/14, 8/6/14, 8/11/14(two service men from Conn's removed 18.5K C/16K H from my home to bring to warehouse to repair, 8/12/14(called), 8/13/14(called), 8/14/14(called and was transfered to Mr. [redacted] in [redacted] warehouse). On 8/20/14 service man came and look at 5000 BTU and stated that it was not fixable and I had to call service department to have it replaced since I had a warrant on it. On 9/2/14 I was told that 18K/16K BTU was lost in transit. On 9/19/14 was given # [redacted] to speak with Mr. [redacted], and was told to call back, and at 2:53 pm I spoke with Mr. [redacted] 9/19/14. 9/22/14 called 409-842-2190 with no answer to what's going on with my unit. On 9/23/14 called at 3:36 pm nothing. On 9/30/14 spoke with [redacted] and was transfer to service, still no results. 10/1/14 at 10:06 am called [redacted] spoke with Mr. [redacted](he stated that he would speak with [redacted], and that they had gave them the okay to swap out unit for one that matched the one that I had). On 10/08/14 I had my ex-husband called Mr. [redacted] about my window unit and he told him that they were working on it, and I would get reimbursed for unit because they could not find unit to match mine at their warehouse. On 10/22/14 called Mr. [redacted] and he gave me corporate's # [redacted] and I called person who I spoke to would not give me her name, stated that someone would call me. On 10/23/14 at 2:53 pm called customer service again, and spoke to [redacted] and she gave me a ticke [redacted] On 10/30/14 called customer service and spoke with [redacted] and she gave # [redacted] to call. Called [redacted] on 10/31/14 and was given the [redacted] # to call spoke with [redacted] 11/03/14 callDesired Settlement: Would like to be reinbursed for [redacted] that I had purchased from Conn's 8/14/11 for $529.99 with 48 month repair service agreement that expires 08/14/2015 for $199.95. I have been waiting since 7/25/14 till now, and still haven't got good results. Was out of my window unit for my son's room for 3 months.

Business

Response:

Thank you for the opportunity to

respond to Mrs. [redacted] complaint. Mrs. [redacted] has been contacted regarding her concerns. After researching her complaint we found

there was a delay replacing her air conditioner. Conn’s has agreed to issue Mrs. [redacted] a refund

for the replacement value of $529.99 for her 18K BTU heat/Cool air

conditioner. Mrs. [redacted] is aware the

refund will be mailed within 7-10 business days.

If we may be of further assistance, Mrs. [redacted] may contact

Customer Service at [redacted]

Kind regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.

Review: Harassing phone calls to ex-wife.Conns does not purge old numbers and stop calling these numbers even after being asked multiple times to stop. I have been divorced over 4 years and placed many calls and many requests for years since 2010 asking that conns remove my ex-wifes number from my records and do not call her.This past week I was 1 day late on a payment and they started harassing her. They called her 3 days in a row. She was quite upset and I am also. Conns needs to stop these harassing calls and call the numbers they are supposed to. The need to also clear old numbers out of their system.Desired Settlement: I would like written confirmation that my exwifes number has been removed from my account. THat way if it happens again the Revdex.com will be able to see that Conns is still not doing what they are supposed to do.

Business

Response:

Thank you for

the opportunity to respond to [redacted] concerns regarding account

[redacted] stated we have

been calling his ex-wife regarding his account.

According to

our records, [redacted] contacted our office on December 6, 2014 regarding

the collection calls. The agent [redacted]

spoke with placed a cease and desist on the telephone number for [redacted]’s

ex-wife at that time.

Please note,

it takes 24 hours for the system to update and to remove telephone numbers from

our system. The automated system has not

placed any calls to the telephone number provided by [redacted] since

December 7, 2014.

As of December

9, 2014 [redacted]’s account has been brought to a zero balance and no

further telephone calls will be placed regarding the account.

We value [redacted] as a customer and appreciate him bringing this matter to our

attention. Thank you,[redacted]

Review: In [redacted] I financed a computer for my [redacted], when trying to finance a house I asked her to pay of the remaining balance which she did in [redacted]. She called Conn's to request the payoff amount and subsequently paid off the amount she was told. On [redacted] collection phone calls began. With further investigation it was found that the amount my [redacted] was told to pay was $0.40 short, but no one called or wrote to explain the discrepency in charges. At that time my [redacted] was told that she needed to pay $43.00 to get the account current, which she paid on [redacted] with a confirmation code of [redacted]. Days later she was told that the payment could not be accepted, though the removed the funds from her account and never refunded the money to her. In the past 2 months my family and I have had harrassing phone calls at all hours of the day and night, sometimes minute to minute on the same number, to collect the balance. The collections agents are very rude and do not care to answer any questions as to why we are receiving different amounts to pay. One person says $325, another says $351, another says $43, one says$ 591.81, while 2 others state $121 and $124.96. They do not let us speak but instead continue to cut us off saying no more than "How are you paying for that today" over and over as I can't get a word in edge wise.Desired Settlement: Since the original pay off was only $0.40 short and my [redacted] paid the $43.00 they requested I ask they take that money (since they did anyway with no intention to refund even though they state they refuse the payment) and leave the account as closed. They waited a year and a half to contact anyone and my credit has suffered the price (which they threaten me about at every call). I also wish for these calls to stop.

Business

Response:

Thank you for

the opportunity to respond to [redacted]’s concerns regarding account #[redacted] stated she paid the account in

full; however, it is still opened.

According to

our records, [redacted] signed a 32-month retail installment contract on

[redacted]. That contract included

a 6-month no-interest financing promotion.

On [redacted] called our automated system and

obtained a payoff balance of $[redacted].

[redacted] made a payment on [redacted] in the amount of

$[redacted]. This left an outstanding

balance on the account of $[redacted].

On March 2,

2013 a letter was mailed to the address on file for [redacted] letting her

know that there was an outstanding balance left on the account and her

cash-option was about to expire.

As a one-time

exception and a goodwill gesture, we will reinstate the cash-option, remove any

negative credit marks, reverse late fees and close the account.

Please note, it

can take 7-10 business days for us to make the above corrections on the account

and for the account to close and it may take the credit bureaus 30-60 days to

update their files.

will receive a close-out letter within 30 business days of the account

closing.

We value [redacted] as a customer and sincerely apologize for any inconvenience she has

experienced due to this matter.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Review: I recently refinanced my house and part of the agreement was that my 3 current Conns accounts would be paid off through a cash out option. The accounts were as follows:[redacted]These accounts were paid to a 0 balance after several contacts with customer service due to them crediting all the money to 1 account. Because the accounts were overpaid I was due a refund of over $3800 based on early pay amounts versus account balance. I call to check on the status of this refund and was advised by a customer service rep that a total of 4 accounts were paid off with 1 of the accounts including a Chapter 7 bankruptcy account filed in the United States [redacted] federal court on **/19/04. This account ended in [redacted]. Conns at the time of the bankruptcy came out to my residence and took possession of the Washer/Dryer combo that was financed under this account. Conns has given me the run around and every time I talk to a customer service rep. I get a different answer. If this is not resolved ASAP I will notify the bankruptcy court.Desired Settlement: Correct refund amount in timely fashion.

Business

Response:

Thank you for

the opportunity to respond to [redacted] concerns regarding his

accounts. [redacted] stated he paid

off his accounts; however, one account that was included with his bankruptcy

was also paid off.

According to

our records, Mr. we received [redacted] payment of $11,294.00. That amount was distributed between his

accounts to pay them off. In error, we

also applied funds to account #[redacted].

We are in the

process of refunding the overpayments on the accounts. [redacted] will receive a refund in the

amount of $2,611.15 from account $[redacted]5 and a refund in the amount of $1,254.25

from account #[redacted]. This is a total

refund amount of $3,865.40.

Please allow

10-14 business days for the refunds to process and be mailed out. We value [redacted] as a customer and

sincerely apologize for any inconvenience he has experienced due to this

matter. If [redacted] does not receive the refund checks, we ask that he contact us directly so we may track the checks for him. Thank you,[redacted]

Review: On [redacted] 15 I purchased appliances from Conn's. 24 hours later one of the appliance broke. They replaced. On [redacted] 15 2 of my new appliances broke. They sent a repair tech out he looked at units and ordered parts. He came out when parts arrived replaced and appliances still did not work. He told us they were not repairable and they would be replaced. My [redacted] called the service center to check the status on replacement, but was told they had nothing on file. I contact the [redacted] at the store he told me they have nothing to do with the service but to call the service hotline and ask to speak to [redacted]. I did, [redacted] told me I could not speak to [redacted]. I told her I needed to speak to [redacted]. Several minutes later she came back told me [redacted] was on the other line. I asked her to transfer me to her voice mail and I would leave a message. I left a message and she has not returned my call. It is now [redacted] 6 and my appliances broke on [redacted] 15 and I cannot get anyone at Conn's to return my call, or replace my appliances.Desired Settlement: I want a refund for at least a month payment, and be able to pick a different set of appliances at no additional charge.

Business

Response:

Thank you for the opportunity to respond to [redacted] complaint. Our records show on */09/14, [redacted] purchased a [redacted] refrigerator and a [redacted] washer and dryer all with a

36-month Repair Service Agreement Plan. [redacted] was

scheduled for delivery on **12/14; he received his refrigerator and washer in

good order however, the dryer would not heat up properly therefore the unit was

exchange and re-delivered on */15/14 in good order.

We received

[redacted] complaint and found he contacted our service department on [redacted]15/14

regarding his washer and on [redacted]16/14 regarding his refrigerator.

Review: I purchase a [redacted] Smart Television (flatscreen) 65 inch(??) TV along with a Blue Ray DVD from Conn's in [redacted] a few days before [redacted]. The TV was delivered on [redacted]. On or around [redacted], the TV shut down and stopped working. It would not turn on nor show a picture. I contacted Conn's repair who came out on [redacted], Technician); Mr. [redacted] stated that a board burned out and that he needed to order a part stating that the part should arrive within one week. Within that time, I contacted Conn's to learn that the part would not arrive until [redacted]. Later, customer service in Beaumont, Texas stated that the part would not arrive until [redacted]. On or around [redacted], a [redacted] (who stated that he was a [redacted] for Conn's) noticed that the TV still had not been repaired and indicated that he would request that if the TV was not fixed within 30-days that it would be replaced with a new one. Although, I have made numerous calls to Repair service and spoke to customer service (one in particular who just hung up) and service at the Store where the TV was purchase (the last person being [redacted]), the TV still has not been repaired and they have continued to transfer and put me off each time I call with no knowledge regarding the part to learning on [redacted],that the technician [redacted] was out on vacation who has never tried to reach me since the time he made the diagnosis of the problem. I am paid up through [redacted] and have followed through on my contract part, but Conn has completely breached any efforts on their part. I would not like to forward this complaint to you for your assistance.[redacted]Desired Settlement: I would also like to be discounted for my inconvenience, time and mental state that they have taken me through to get the TV repaired. I also had to upgrade my cable equipment because the previous equipment through [redacted] was not comparable with the new TV delivered. This is a TV that they charged me closed to $3500.00 and it is sitting and serving no benefit to me. Actually, I believe that $1,000 should be taken off the price of this product for all the things that I have gone through.

Business

Response: