B And B Movers Reviews (916)
Review: PLEASE NOTE: Complaint is regarding store located at [redacted] NOT the location on [redacted] in [redacted] as selected when I originated this complaint. The location on [redacted] does not appear in the drop down menu of choices.
Review: I purchased my grandson the [redacted] bedroom set, it was delivered and setup by Conns on March 17 and fell to the ground on March 27th. I called customer service and was transferred to service, they set up a ticket [redacted] on March 28th and said in 24-48 hours I would receive a call to schedule a date.
Review: I purchased a leather sofa in the store but they delivered the wrong sofa, a suede sofa.
Review: On [redacted] I went into the store to do an exchange on a mattress set. The expected delivery date stated on invoice was for [redacted]. Then I received a call on [redacted], from the delivery department to confirm the delivery address. Was advised that my address was not changed to my current address, I was advised to call the store. When I called the store they advised me that the department was closed and they would handle it on Monday. Did not receive a call from the store went into the store on [redacted] spoke with a manager he check on the address and stated they would call back after 20 to 30 minutes, I asked the manager how much longer he stated the delivery department would call on Thursday to set up the time. I advised him of the bad service, and asked for his card and the 1-800 number he stated he did not have a card and gave me the number on a piece of scrape paper. As of this date [redacted] I have not received the delivery or a call.Desired Settlement: Deliver bedset
Review: I received a call from Conn's about an overdue account which I told them was incorrect. I explained we have never shopped in the store. The employee reaponded and said if I'd give my husbands date of birth then they could see if it was a mistake. I declined to give this personal information and she suddenly got incredibly rude and said if I refused to give the info then they would just keep calling back. So I asked to speak to a manager because I felt this was basically a threat. I explained this to the manager who had nothing else to say except "ok". The threatening nature of her comments were very upsetting and I think it is unethical to scare people into divulging personal information. I assured her she had the wrong person. I understand that there are those they need to collect on, but innocent people with the same name should not be harassed.Desired Settlement: I think employees need to be trained about the time they take with people. I most certainly will never do business with Conn's based on their treatment of me!
Review: I purchased a 60" LED TV from Conn's on [redacted]. Once I set up the TV I noticed a brown rainbow at the bottom middle of the screen. I had never had a TV this size or LED before, so I wasn't sure if this was normal or not.The first chance I could get back into the store to see the TV that was on display was the following Saturday. The brown rainbow was not on that TV. My salesman said he had never seen this before and would have a technician come out and look at the TV.The technicians came out the following Tuesday. He said that the entire LED screen needed to be replaced. We called the [redacted]. store and spoke with [redacted]. He told the technician and myself that they would just switch out the TV since it had not been 30 days and that he would have my salesman [redacted] call me back. I had not heard from [redacted] and called him the end of the week and he said that he had the switch approved at their level but they were waiting on some other approval and I should hear something back Friday the [redacted] at the latest. I still have not heard from him by late Saturday and called him back. He said that he was still waiting on some approval and that it would be a couple of more days.I called the main office today Monday [redacted] and was told that they were not going to switch out the TVs because it was not reported within 24 hours and that all they could do is repair the TV and that the part should be in by [redacted]. They did not give me an explanation as to why I was repeatedly told that it would be switched out.Had they told me that they could not switch the TV out when the technician initially called then I would have accepted it and moved on but I feel they should have lived up to their agreement to just switch the TV out since I had been told that on multiple times.Desired Settlement: I think they should stand behind their word and allow me to switch out the TV for a new one. I had only have the TV 5 days when I went into the store and told them about the problem.
Review: I purchased a Sharp sound bar for a Christmas gift at the Thanksgiving day sale for my mother-in-law at the Scottsdale AZ store. After Christmas she set it up and the sound was going in and out and making a buzzing sound so I took it back to the store and the sales person [redacted] and his boss tested it on one of their TV's and it repeated the same problem. I asked for a exchange or a refund and they looked and said they did not have any more it was a one time buy for them just for Christmas. Then they said that they would send it in to Sharp for me to have them fix or replace it, so I agreed to have them do that. They said it would take about 2 weeks and they would let me know when it came back. 3 weeks went by and I did not hear back form them so I called them and they called me back and said that they do not send product back and I was to come in and pick it up and send it in myself. I said no and that I wanted a refund at this point and they said they could not give me a refund because too much time had gone by. So I called the customer service and told them what happened and had the run around from them for 3 more weeks finally asked for a manager and was told that there was no one above this phone person I hung up and called back and got someone new and asked for a manager and got someone who said that there would be no refund. I asked for a supervisors number and he said he did not have any numbers for anyone above him. I went on the internet and looked around and found a number for the corporate office in Texas and talked to a [redacted] who said he was not the right person and took my info and said that he would pass it on and if I did not hear back from them to give him a call back. I waited 3days and did not hear from anyone so I called [redacted] back and they said that he was in a meeting and took my number and name and said that he would call me back. I waited 2 more days and just called [redacted] back and he is in a meeting again. I am tiered of the run around and need refund.Desired Settlement: Would like my refund ASAP so I can get a new gift for my mother-in-law.
Review: Sevice department came out to repair Refrigerator on 9/**/2013 did not install all the parts back to oragenal condition. Refrigerator Broke down on 10/**/2013 called for sevice took tell 10/**/2013 for tech to show up. As of today 11/*/2013 repairs still have not been made have gone 3 weeks without refridgerator this unit is only 18 mouths old and I purchasede the extended waranty. This kinda sevice is unacceptable. And I have kids to feed.Please, Help. [redacted]Desired Settlement: Need to replace refridgerator its the right thing to do!
Review: On more then one occasions I will start receiving ghost call from Conns starting on the day the bill is due and even after you pay the bill you will keep getting ghost calls. I ask them to take me off automatic calling on several occasion but they still keep calling and harassing me. On a daily basis I will receive up to 10 call to call Conns, until I pay my bill. The harassment have to stop now or I will stop paying all accounts owned to Conns. I already sent a Stop and Decease letter for my attorney and next step will be suing Conns for harassmet.Desired Settlement: Stop Harassing me
Review: On or about December 20, 2013 I started receiving phone calls from Conns about an overdue payment. I had paid off in full the last thing I bought from Conns in February 2013. I called Conn's got the pay-off amount and then paid it on line the same day which was February 20th. The Conns bill collector could not tell me what the overdue payment was related to other than it was due on the 18th and "how and when was I going to pay it". Because of the somewhat rude manner in which I was being spoken to, I asked to speak to the person's supervisor. I pressed the supervisor to tell me when the last payment was made, which was verified to have been in February and it was for $660 and some change. Obviously a pay-off amount as the monthly bill was was less than $100. I then asked the supervisor why are they are just now harassing me if I still owed money from back in February. The supervisor verified I had no late charges as well as no payments or late fees recorded since I " paid it off" in February. The supervisor told me they would have to research why I was late on an unknown payment and would get back to me after Christmas, leaving me stressing over if this phantom late payment will impact my credit rating. Literally ruined my psyche for the Christmas holiday worrying if this would hurt my credit.Desired Settlement: Full explanation how this charge just appeared with no activity, communications or actions on my account for 10 months. And not to leave other consumers just hanging, worrying about their credit rating over the Christmas holiday with no answers other than, "when are you going to pay this overdue amount". Very disheartening and frustrating. A rude Christmas greeting from Conns.
Review: This complain is for Conn's services and products sold there. I bought an all In one ** desktop. On the 14th day I start having issues with, while I was working on it would automatically restart itself. So I called ** to try to find a solution and was on the phone for an 1hr. All they did was restored the computer, but that didn't work. It became worse, restarting itself more often and not letting me work at all. Now the issue is that I take it the next day to the store (CONN'S) and based on their policy I went over a DAY they cant replace computer the can repair it. I've talk to multiple people to a , [redacted] with solutions, [redacted] with help desk, and the manager at the actual store I bought it from, [redacted]. No one can help, they all say, it can only be repaired. I don't a Repaired computer! I only used it for 14 days and it needs to be repaired? That's not the only issue ive had with them. I have another desktop that a bought a year ago and keyboard didn't work properly. They take it and repaired it but they still have me with no keyboard.Desired Settlement: I want a NEW computer not a repaired computer, And a working keyboard!
Review: On Feb. 1 2014 I purchased a washer and dryer from Conns Lufkin Store. On June 6, 2014 I started getting a error message on the washing machine and no water would run through it. I called the service center for them to send someone out to fix it. After not hearing from them in 4 days I called back and was told they did not have a repairman in this area to fix it and that they would replaced the washer with approval.They had me do another agreement on the 17th and I was told that they would deliver the washer on the 18, which they did not. I have called these peoples several time includeing the head office. I have been with out a working washing machine just about the whole month. I have lived up to my agreement, they have not.Conns policy is Conns authorized service technicians are dedicated to repairing your product as quickly as possible. I am also paying for extended warranty on the washer and dryer.
Review: I purchased a sofa set for about [redacted] with warranties. The sofa loveseat chair and ottoman was delivered in [redacted]. When received the product the chair was torn in front of me by the delivery guy and wrote on the delivery paper that it has been torn when the delivery guy pulled the wooden feet from the chair. The sofa creeked and I was told by the store manager to call customer service. The loveseat on the sides bumpy and dust cover had staples out and scratched my daughter in the back. the ottoman top is sewn crooked. Had several repair techs out. the last tech opened the bottom of my sofa and the frame was broken. I told the repair tech that I wanted it replaced and he said that he was here to fix it. So he continued to pound and add screws and nails to repair my expensive sofa that was delivered with a broken frame. I called again customer service the sofa still makes tons of noise when you sit or get up and they said that the sofa was going to be replace. I went in to the store to get and exchange at the metro store and the manager Josiah told me that the sofa is discontinued. I told the manager that I have the whole set. He said call customer service and request that and exchange for the whole set the set is discontinued. Customer service approved that the whole set be replaced. I went in to look at the furniture and there is nothing that I like for my living room that is already painted and all the decorations that I had bought to match the set I bought. The manager Josiah said call back and see if they will give credit to purchase other items in the store since nothing in here in sofas that you like. I called customer service and they said that they had done enough and that no could only replace in furniture. I have had tons of problems with this furniture and they act like they are doing me a favor by replacing the furniture when this is a discontinued item. That is not my fault. If they would have taken care of this in the beginning.Desired Settlement: I would like a refund for the sofa loveseat chair and ottoman plus tax and warranties. This is the worst customer service I have received from any store and will not buy anything from this store again.
Review: I bought a washer and dryer from Conns along with a service protection plan or warranty. I have fought with them for over two months to get this fixed. My dryer I was told I have a store credit of $999 the purchase of the dryer. the washer which I had problems with they finally sent out someone today after I told them today was not good for me. okay so they fixed the washer. I went to conns in an attempt to replace the dryer and was told they don't make the one I have anymore. Now I'm being forced to have a mix match set. I didn't buy a mix match set and I don't want a mix match set. this is very unfair for me to have to go thru.Desired Settlement: both Washer and Dryer!!!
Review: Conn's has the worst business practices of any company I know. I have worked in the collection field for 10 years and I know calling 15 times in one day and leaving 5 voice mails violates the FDCPA Laws.Desired Settlement: no settlement requested
Review: On 2/20/2014 I purchased a Sharp Sound Bar and a window a/c unit that was off the floor. While doing the paperwork for the sale I specifically asked the sales person what their return policy was on the a/c unit, since it was a floor model and not in a box. I was informed, quit confidently, that if it did not work it could be exchanged but not refunded. I said that would be fine. I went home and and installed both the sound bar and the a/c unit. Had problems with the soundbar and noticed that it was not packaged correctly and was missing instructions. Since the weather had been very cold, there was no reason to try the a/c. I returned the sound bar the next day and received a new one since the one I was given was obviously one that had been returned before.I was still having issues with the soundbar and decided to I would return it on my next day off, which would be the following weekend.That Saturday it was very warm, so I decided to try my new a/c unit. It would not cool below 73 and started making noises. So I packed the sound bar up and removed the unit from my window and took them back to the store. When I got to the store, I was informed that they had a 24 hour return policy and that they would not take back or exchange my products. I explained that when I asked for the return policy, I was informed that I could exchange the window unit if it did not work and was never informed of a 24 hour policy. If I had been, I would have never purchased anything from the store, let a lone a floor model a/c unit that I was not going to use right away.We did check the sound bar and it did work at the store but they would do nothing for me about the a/c unit and that I would have to contact their coporate office for an okay to be put in my file to exchange the unit. On Monday March 3rd I started contacting the customer service help desk. I have had nothing but a run around with them. They did attempt to call me and I returned their call only to be sent to voice mail. When I called back I was told thatDesired Settlement: After being told that a decision had been made before anyone had spoken to me, I would like them to replace my unit or give me a refund. They can have both items back so I do not have to owe them anything. I feel that I should not have to recheck a refund policy when I specifically ask what the policy is and then to be given the run around when I am trying to get the problem resolved. When you try and return a call to what is supposed to be the coporate office, you are sent back to the helpdesk.
Review: We purchased a Samsung 60 in. 3D SMART television from Conn's with the extended warranty that includes full replacement if the product is unable to be repaired. The contract states that if a technician services the item and it is not fixed in 3 visits or 30 days they will replace the item with a something equal. Our television has been serviced not starting in January and at our 4th service visit on February 19th 2014 where the technician had replaced the main board and all other parts several times. The technician indicated that he could not fix it and would submit the product for replacement which should take about 3 days. We have contacted Conn's for weeks and have been getting the run around about approval for the replacement. It has been "escalated" according to everyone I have spoken with for three weeks. This week I was told the CEO of service was reviewing it. We have yet to receive the reimbursement or a reason it is not yet approved. The product is under warranty and less than a year old and we are current on our payments for the product. Conn's is not keeping up their end of the warranty contract they pushed and pushed during the purchase of the television. The sales person bragged about how easy replacement would be if something happened.Desired Settlement: I would like Conn's to provide the replacement in the warranty contract that was purchased immediately! To stop delaying their contractual obligation and giving me the run around and wasting my time. I am entitled to a replacement of the television with equal or greater features per their warranty the sold us.
Review: I purchased a mattress from conn's which costs about $[redacted] which was to be paid in monthly installments. Within 3 months of purchasing the mattress, we found that the product was defective as several lumps became evident. We called conn's and received no help, instead we got transferred around to about 15 different agents who all blamed one another for "not putting in notes". Finally, two and a half weeks later they send a technician from a third party service company to come and look at the mattress. The "[redacted]" tech stated that the mattress was infact defective and needed to be replaced, he proceeded to take pictures and told us that we would be hearing from Conn's. We waited 48 hours and called [redacted] they informed us that they had submitted a report with pictures to conn's. We then called Conn's who told us that they had received pictures but no report. They proceeded to transfer us over and over again through about 5 departments until we decided to make a conference call between Conn's, [redacted] and ourselves. Finally the conn's agent names "[redacted]" confirmed that [redacted] had already done their Job and that they were waiting for a resolution of the issue. The issue still has not been resolved and we don't want anything to do with Conn's ever again. The conduct of their company has been despicable.Desired Settlement: We would like for Conn's to pick the defective product up considering it has been almost a month and we still could not get a replacement even though the product is under waranty. We would also like for Conn's to void our contract to pay monthly installments because we will no be paying for a defective product.
Review: This complaint is for the Conn's Store at [redacted]. We purchased a show room floor model lawn mower on credit. The mower would not work so it was returned to the store where the manager offered to send it to the shop and fix it. Picked up the mower a second time and took it home; mower still did not start. Returned it again, and again the store sent it to the shop to be fixed. On the third time that the mower did not work at home it was returned and manager tried to start the mower in the store. It still did not work. Manager offered to credit the account and kept the broken mower. Almost four months later we are still receiving phone calls from Conn's for payment on the account. Each time the situation is explained and the person is told that the faulty mower was returned and the account was supposed to be credited.Desired Settlement: We want the company to stop calling us trying to collect payment on a lawn mower that was returned faulty. We want our account credited for any initial payment or payment made from time of purchase as the mower never worked and the manager of this store told us our account would be credited.
Review: In [redacted] I made a purchase with Conn's almost close to $5,000, my intent was to only purchase a refrigerator and stove. I stopped at Conn’s because there newspaper add advised any appliance purchased $799 and up qualified for no interest. When purchasing my appliances with Conn’s I was advised that my refrigerator would not qualify because it was a clearance item (which I was ok with) but my TV, Stand, and Stove qualified. After making my second payment I asked what was the payoff amount for the refrigerator because I wanted to pay this off right away, this is when I was informed that my stove and refrigerator were accruing interest. I asked the store what could be done to correct the mistake because clearly the store, newspaper ad, and sales representative advised me that the stove would qualify for no interest. [redacted] was extremely rude and told me “I’ll see what I can do but I’m sure nothing can be done.” With no response back from the store I contacted customer service several times with no help. Different representatives advised me of different things. I advised them that all I want to do is correct this error. Well after numerous phone calls I was told that the issue could not be resolved and could not be moved off one ticket to another ticket so the stove did not accrue interest. I extremely upset that they were not able to honor there advertised pricing so now I am going to end up paying $2,000 for a $900 stove.Desired Settlement: The only thing I want is for my stove to no longer accrue interest and to be correctly honored as the advertisement said.
B And B Movers Rating
Description: Movers, Movers - Office, Moving & Storage Company, Moving Services - Labor & Materials, Moving Supplies, Packing & Crating Service, Relocation Service, Storage Units - Household & Commercial
Address: 3340 Forest Blvd, Jacksonville, Florida, United States, 32246
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