B And B Movers

Review: On 7/27/2014 we purchased a dinning room table and six chairs which were to be delivered on 7/28/2014. The morning of 7/28/2014 I received a phone call from the delivery department informing me that the table was defective because the bolt holes would not match for assembly, stated they would get another on 7/29/14 and deliver same day. On 7/29/2014 I received another phone from same person at the delivery department stating the exact same problem as day before. This time she informed me that they would get several of the tables and bases on 7/30/2014, so that one might work. On 7/30/2014 I receive another phone call from same person at the delivery department stating that none of the tables or bases were fitting together, but she would find out what the problem is and get back to me. She did call me later in the day and said the manufacture had made a design change and the main warehouse would assemble one before sending it to Albuquerque warehouse to make sure it fit and deliver on 7/31/2014. On 7/31/2014 we were delivered the table finally, except for it had cracks all the way through the wood, at which point I cancelled the order. I did call for the store manager and was informed he was on a important conference call and would call me back, but at the same time I am on the phone with the receptionist, he is trying to call me at the same time.With these facts in mind, each day of the delivary I have to reschedule important appointments or cancel in order to be at home for the possible delivery, costing me lots of money and wasted time. I did confront the store assistannt manager and was told that he would make it right with me- this consisted of free delivery, which it was anyway, plus a $ 50 gift card, no compensation for my time or patience with them. I tried to file a complaint with corporate headquarters, but to date have not received a responce.Desired Settlement: Anything but the slap in the face of a $ 50 gift card.

Business

Response:

Thank you

for the opportunity to respond to Mr. [redacted] complaint. Our records reflect that Mr. [redacted]

purchased a dinette (Table Top & Base w/ 6 Chairs) on 7/27/14 via invoices

#[redacted]. Mr. [redacted]’s purchase did not qualify for free delivery, therefore

a $139.99 was charged as shown on his invoice.

We acknowledge that a delivery delay is possible. Mr. [redacted] was

offered free delivery which would have been a credit of $139.99 plus a $50.00

gift card which he declined. Mr. [redacted] cancelled his order on 7/31/14 and

the account was credited for the total purchase of $1380.28. No additional

credit or refunds are due at this time.

We do

appreciate him as our customer and as a goodwill gesture we are willing to

increase our previous offer to a $100 gift card. If we may be of further assistance, Mr.

[redacted] may contact us at [redacted]

Kind

regarding,

Review: Account #[redacted]I have wrote a letter of complaint as well as an official letter to report scams and suspicious/harassing phone calls regarding the companys unethical business practices toward my account. My customer account with Conns Inc. has been officially paid in full since March 2014; however I am still constantly being harassed numerous times daily via telephone. In addition, I have been requested by the company on several occasions to submit personal account documents to help resolve this issue, all which have been to no avail to effectively resolve this situation. Furthermore, I contacted several customer service representative via telephone who could not provide any information to aid in clearing the situation and/or corporate. The have took double payments from my account also. I also have called three times with a chase bank Rep on the line. Chase has informed Conn's I no longer have a balance. I have also provided the company with all bank statement they have ask via fax from a Chase bank Branch. Chase also give them transaction number. On 3/7/2014 $ 1499.06 was taken from my account because I was told I lost my cash option.on the same day took another1,143.00 the bank refunded it and the it and conn reverse the charges and then took the amount again. Me and chase call to get payment refunded Conn said I still out this amount me and the bank call with the trace number to there bank of America.Now conn is telling me and the bank I owe the 1499.06 because I ask for a reverse me and the bank called again and the Chase agent let Conn know there wasn't a reverse for that amount. We also sent over the bank statement for the month of march Conn calls me at least 5-6 calls a dayDesired Settlement: I ask that all harassing phones ces and desist immediately & that the company fully resolve this situation by correcting all errors pertaining to my account; including but not limited to, refunding all money that was overcharged from my personal bank account due to the companys negligence.

Business

Response:

Thank you for the opportunity to

respond to Mrs. [redacted]’ concerns regarding her account. Mrs. [redacted] stated Conn’s took double payments

out of her checking account and her account is paid in full.

According to our records, Mrs.

[redacted] signed a 30-month retail installment contract on April 29, 2013. The contract also included a 12-month

no-interest financing promotion. Mrs. [redacted] forfeited her 12-month no-interest

financing promotion due to a late payment fee that was assessed on the account

as of February 13, 2014.

As per the recorded call on

February 21, 2014, Mrs. [redacted] authorized a payment in the amount of $66.72 to

process on February 21, 2014. At that

time, Mrs. [redacted] also authorized a post-dated payment in the amount of $1140.98

to process on March 6, 2014. Two conformation e-mails were sent to the e-mail

address on file for Mrs. [redacted].

On February 26, 2014, Mrs. [redacted]

called back to schedule an additional payment in the amount of $1496.06. An additional confirmation e-mail was sent to

the e-mail address on file for Mrs. [redacted].

Mrs. [redacted] called again on March

6, 2014 stating she did not authorize the payment in the amount of $1140.98 and

she requested the payment be refunded.

She was notified at that time that a remaining balance of $24.38 would

be due to pay the account in full. On

March 20, 2014 the payment of $1140.98 was returned by Mrs. [redacted]’ financial institution

as a charge back. On March 21, 2014 the

payment was reversed by Conn’s.

Mrs. [redacted] disputed the payment

with Conn’s and with her financial institution.

This resulted in both payments being refunded to the account. As of

August 5, 2014, we have not received the $1140.98 payment which Mrs. [redacted]’

financial institution charged back to Conn’s.

Mrs. [redacted] stated Chase Bank issued

a check to Conn’s for the charged back amount.

Mrs. [redacted] will need to provide bank statements for June 2014 showing

where the payment was made as of June 14, 2014.

Otherwise, Mrs. [redacted] will need to dispute the payment with Chase

Bank.

We have honored Mrs. [redacted]’

request and have placed a cease and desist on the telephone numbers listed on

the account. As of August 5, 2014, the

final payoff amount is $1252.17. Please

note the payoff amount is updated daily.

If Mrs. [redacted] would like to submit the full payoff on the account, we

ask that she call the day she plans to submit the payment for an up-to-date payoff

quote.

Business

Response:

Thank you again for the additional

opportunity to respond to Mrs. [redacted]’ concerns regarding her account. We have not received the payment from Chase

in the amount of $1143.98.

Mrs. [redacted] will need to provide a

copy of the canceled check from her financial institution; otherwise, Mrs. [redacted] will need to dispute this payment with her financial institution.

Consumer

Response:

I dont have a Bank of America Account nor any other information for their charge back dept. This is where chase sent the payment to from their claims department . I also provide the number and mailing address to Bank of america charge back dept. Chase don't have any documentation to give me . They would only provide me with the phone number and mailing address. Chase told me to call Conn's and have them contact the Charge back dept of Bank of America because the Funds are there. you can reach Chase [redacted] this there claims department. I have also ask chase claims department on a letter head and nothing they will do. I keep getting they have give me all the information they can give me. Its left up to Conn's tp call the charge back dept of Bank of America

Review: I purchased a washing machine and dryer from conn's last year (2013). Last month, the washing machine incurred a functioning issue so I contacted conn's because at the time of purchase I also bought a service repair warranty for $129.99 per appliance. In the agreement, it states that conn's would contract with a service/repair company to fix the problem but that in the event the product was found to be economically despaired to fix, the product would be replaced. After a month of appointments with A&E product repair and service company, it was determined that the washing machine should be replaced and the information was discussed with conn's on Friday, 8/22/2014. I have yet to receive a phone call from conn's to supply us with another washer or fix the one we have. I've called customer

Service in the service repair section of conn's everyday since 8/25th and have been given the run around. This is unfair and unprofessional business practices. My family has been under extreme duress for over a month with having to find ways to wash our clothes for over a month. I was told on Friday 8/22nd it takes 24 hrs for 3rd party managers to receive the information and make a decision, today is Wednesday, 8/27th and no phone call or contact from conn's; only my calling them and being told the same thing since last Friday.Desired Settlement: Conn's should either repair the washer they sold to us OR replace it with a new one or a compatible product. They need to learn to honor their over priced and invalid contract agreements.

Consumer

Response:

As of this date, 9/11/14, our washer is still not repaired or replaced. Our phone calls are ignored and the local store here in Baton Rouge on Airline Hwy is even worse than the corporate office. My husband has went to the store on several occasions and was dealing with [redacted], one of the sales rep, however [redacted] has not been successful in helping. [redacted] has given my husband the run around and when we call he's either with a customer or not there, according to whomever answers the phone. When we talk to corporate, they tell us they've issued orders to replace the washer as of 8/27th but we still don't have a washer. This is really pathetic and unprofessional business dealings and on some parts, fraudulent as we were coaxed in to purchasing this warranty and it appears to not be honored by Conn's as well as their company selling us a faulty washer. We have and still are spending money having to wash at laundry mat every other day. This is costly and inconvenient. We just want a quick resolve to their issue, fix the washer we have or supply us with a replacement.

Business

Response:

Thank you

for the opportunity to respond to Mr. [redacted] complaint. Our records show on 3/11/13,

Mr. [redacted] purchased a GE washer and dryer both with a 24-month Repair Service

Agreement Plan. On 8/2/14, Mr. [redacted] contacted us stating the washer was not

spinning. After further review of Mr. [redacted]’s service needs, it was determined

the cost to repair the unit was non-economical therefore a request for an

exchange was submitted. On 8/28/14, Conn’s approved Mr. [redacted] to re-select a

new washer. Our records show on 9/21/14, Mr. [redacted] was scheduled and received

his new washer in good condition. We sincerely apologize for any inconvenience

Mr. [redacted] experienced as a result of the delay.

If

we may be of further assistance, Mr. [redacted] may contact us at [redacted]

Kind

regards,

Review: I PURCHASE A [redacted] SECTION FROM CONN'S ON [redacted].I CONTACT CONN'S IN [redacted] TO TELL THEM MY CUSIONS AND PILLOWS WHERE FLAT LIKE PANCAKES, I ALSO WANTED TO KNOW WHY MY BALANCE WAS NOT CORRECT.IN REFERENCE TO THE SECTIONAL.I WAS TOLD I NEEDED TO CONTACT MANUFACTOR DIRECTLY BECAUSE I DID NOT BUY A WARRANTY FROM CONNS.I ASKED CONNS CUSTOMER SERVICE FOR THE NUMBER THEY SAID THAT I NEEDED TO GO TO THE COMPANY WEBSITE.I GO TO THE WEBSITE.THE COMPANY ONLY HAD AN ADRESS.I CALLED CONNS BACK MANY TIMES ONLY TO BE TOLD THEY DID NOT HAVE THE NUMBER.NEVER GOT ANY WARRANTY INFO PERIOD.THE NEXT ISSUE WAS FINANCING.MY CREDIT SCORE IS 735.IT WAS EXPLAINED TO THAT WAS GETTING 6 MONTHS WITH NO INTEREST.THEN INTEREST WOULD START AFTER 6 MONTHS.SO FOR THE FIRST 6 MONTHS EVERYTHING WAS FINE.IN NOVEMBER MY RECORDS SHOWED I PAID $1,100.00.THERE RECORDS SHOWED I PAID ONLY $400.00.I WAS TRYING TO FIGURE OUT WHAT HAPPENED.I WAS TOLD THAT I ONLY HAD 6 MONTHS TO PAY THIS FURNITURE OFF.I WAS CONFUSED CAUSE I HAVE BOUGHT A TV AND A GRILL AND NOTHING LIKE THIS HAPPENED BEFORE.IF MY PAYMENT WAS $85 A MONTH.HOW WOULD I PAY THIS SECTIONAL OFF IN 6 MONTHS.BECAUSE OF MY CREDIT CONN'S CONTINUE TO SEND ME PRE APPROVE LETTER FOR 1YR TO 2 YRS WITH NO INTEREST.I WAS TOLD IT WAS THERE POLICY TO RUN MY CREDIT THREW GE CAPITAL AND THEN THREW STORE.I WAS INFORMED THAT MY CREDIT WAS NEVER RAN THREW GE CAPITAL WITCH WOULD HAVE GOT ME LOWER AND LONGER PAYMENTS.IN WITCH MY CREDIT QAUILIFIED ME FOR 0 INTEREST.I HAVE CALLED CONN'S MORE THAN THIRTY TIMES.WITH NO RESLOVE.THERE HELP DESK MAKE A MILLION NOTES AND NO ONE WILL CALL YOU BACK.I EVEN WENT IN THE STORE AND TALK THE STORE MANAGER EDWARD AND HE TOLD ME HE WAS GOING TO THE BACK TO LOOK UP INFO.HE NEVER RETURNED TO HELP ME. I CALLED CORP OFFICE FROM INSIDE THE CONN'S STORE TO COMPLAIN.CONN'S WAITED UNTIL MY WARRANTY EXPIRED BEFORE THEY CAME UP WITH THE MANUFACTOR'S NUMBER.THEY FINALLY GAVE ME THE NUMBER ON [redacted] OFFER TO REPLACE ALL PILLOWS AND CUSIONS.DEFECTIVE.Desired Settlement: I WOULD LIKE A REFUND OR EXCHANGE OF FURNITURE NOT MADE BY THIS [redacted] COMPANY.EVEN THOW THEY ARE WILLING TO REPLACE PILLOWS AND CUSIONS IM NOT SURE THE SAME THING WON'T HAPPEN AGAIN.I ALSO WANTED TO PULL MY CREDIT AND CORRECT MY FINANCING.

Business

Response:

Thank you for the opportunity to respond to Mr.

[redacted]’s complaint regarding his [redacted] sectional and ottoman

that was purchased with us on [redacted].

According to our records, Mr. [redacted] purchased a [redacted] section and ottoman that came with a 1- year limited manufactures warranty

which expired [redacted]. Our records show Mr. [redacted] contacted us on [redacted] needing service and was advised his warranty had expired and we would

not be able to honor his request for service or an exchange. Our records do not show any previous service

calls on file and we are not aware of a known defect. We have contacted the manufacturer in

reference to the known defect as Mr. [redacted] had previously mentioned and we

were informed by the manufacturer that they are not aware of a defect. We were

advised however, that when Mr. [redacted] spoke with Ms. [redacted] with [redacted] she referred him to the retailer because we are a servicing dealer had the

warranty not expired. Conn’s offers service on furniture items while still

covered by the manufactures warranty or the [redacted].

In regards to Mr.

[redacted]’s financing we show Mr. [redacted] signed a 32-month retail

installment contract on [redacted]; the contract included a 6-month no

interest financing promotion. Our records do not show a GE application was

requested or submitted at the time of purchase. The account has been

established for approximately 14 months; therefore we are unable to change the

terms of the agreement.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

THE CONNS REPRESENTATIVE IS LYING.I CALLED IN [redacted], BECAUSE AFTER THE 6 MONTH 21% INTEREST WAS APPLIED TO MONEY I PAID OVER THE 6 MONTH THAT I WAS TOLD WOULD BE INTEREST FREE. WITCH I WAS SUPPOSE HAVE 0 INTEREST BECAUSE OF MY CREDIT.THATS HOW THE SERVICE REPRESENTATIVE EXPLAINED TO ME.I WOULD GET 6 MONTHS NO INTEREST. THEN 21% WOULD STARTIN THE 7 MONTH.MY PAYMENT WAS SET AT $85.00 MONTH. THE PRICE OF THE COUCH IS $2090.00 .($85 x 6 = $510.00). (NOW $2090 / 6 = $384.33).IF I WAS TOLD MY PAYMENT WAS TOLD MY PAYMENT WAS $384.33 I WOULD NOT HAVE SIGN CAUSE I KNEW SOMETHING WAS WRONG.CAN YOU PLEASE ASK CONNS FOR A COPY OF THE CONTRACT.ITS IN WRITING WHAT THEY DID.CONNS REPRESENTATIVE TOLD ME THAT THEY WOULD CORRECT MY CONTRACT OVER THE PHONE.I SPOKE WITH THERE CREDIT DEPARTMENT.THE REPRESENTATIVE TOLD ME THE SALEMAN WHO WROTE UP MY CONTRACT DID NOT FOLLOW CONN'S RULES.I WAS TOLD THAT ALL CREDIT WAS RAN THREW G E CAPITAL FIRST,THEN IN STORE CREDIT FOR THOSE WHO HAVE BAD CREDIT.I WAS DIRECTLY GIVEN IN STORE CREDIT.WITCH IS WHAT I FOUND OUT WHEN I CALLED.SINCE NOVEMBER OF 2013 I HAVE PAID $680.00. I CALLED AND I WAS TOLD MY BALANCE WAS $2700.00 BECAUSE IT WAS NOT PAID OFF IN 6 MONTHS. I ASKED WHAT KIND OF CONTRACT IS THIS. MY FURNITURE WAS ONLY $2090.00. I WAS TOLD THAT I WOULD BE CONTACTED IN 24 HOURS BY A REPRESENTATIVE.NO PHONE CALL.WHILE ON THE PHONE I ASKED ARE THERE ANY KNOWN ISSUES WITH THIS [redacted] SECTIONAL CAUSE WHEN YOU SIT DOWN ON THE CUSHIONS THEY GO FLAT LIKE PANCAKES .YOU COULD NOT SIT OR LAY IN ONE PLACE TO LONG CAUSE YOU COULD FEEL THE BOTTOM OF THE COUCH.I WANT BE CLEAR.I SPOKE WITH EVERYY DEPARTMENT AT CONN'S AND NO HAS EVER CALLED ME BACK. THERE REPLY SAYS THERE WAS NO WORK ORDER THAT WENT IN DURING THE WARRANTY PERIOD.WELL THATS BECAUSE THEY TOLD ME THEY WHERE NOT RESPONSIBLE BECAUSE I DID NOT BUY A WARRANTY FROM CONN'S.IT WAS A MANUFACTOR ISSUE AND I WOULD HAVE TO CONTACT THE MANUFACTOR.SO I GO ONLINE TO FOUND [redacted].COM AND THERES NOTHING BUT A ADRESS IN MISSISSIPPI WHILE ONLINE I SAW COMPLAINTS ABOUT [redacted] FURNTURE ON THE FIRST HEADING. THERE WHERE SO MANY PEOPLE HAVING THE SAME EXACT PROBLEM I WAS SHOCKED BECAUSE I WAS NOT EVEN LOOKING FOR THAT.I CALLED CONN'S CUSTOMER SERVICE BACK THEY TOLD ME THEY HAD NO CONTACT INFO AND TO LOOK ON THE RECEIT.NO INFO. I ALSO EXPLAINED TO THEM WHAT I JUST SAW ONLINE THAT OTHER PEOPLE WHO BOUGHT FROM [redacted] OR HAVING THE SAME ISSUE WITH THERE FURNITURE.I WAS TOLD I WOULD GET A CALL BACK IN 24 HRS.NO RETURN PHONE CALL.I CALLED AGAIN THEY TOLD ME THEY HAD NO INFORMATION ON THE COMPANY.I HAVE TALKED TO TRESH, FELECIA, [redacted], JANA, TRESHA, ALL EMPLOYEES FOR CONN'S.THEY ALL TOLD ME A MANAGER WOULD BE CALLING ME BACK IN 24 HOURS.THE ONLY CALL I GOT WAS WHEN I DID NOT PAY THE BILL OR MESSAGE SAYING PLEASE CALL CONN'S. I PUT THE PAYMENT IN MY SAVING UNTIL THIS ISSUES IS RESOLVED.SO KNOW WHEN THEY CALL I TELL THEM I NEED TO SPEAK TO A SUPERVISER.I HAVE NEVER MISSED OR BEEN LATE ON PAYMENT.ONLY THE PATMENT I HELD BACK TO GET A RESPONSE.I WOULD ALSO LIKE TO ADD THAT RIGHT AFTER MY WARRANTY EXPIRED THEY TRIED TO PLAY GAMES WITH ME.THEY REQUESTED MY EMAIL ADDRESS TO PRETEND LIKE I WAITED UNTIL AFTER MY WARRANTY EXPIRED TO CONTACT THEM.IN THE EMAIL I MADE IT CLEAR THIS WAS NOT OUR FIRST CONVERSATION,THIS IS JUST THE FIRST EMAIL.IM NOT CRAZY AND I KNOW WHAT YOUR TRYING TO DO ITS NOT GONE WORK.WHEN I CALL CONN'S I KEEP ASKING THE FIRST POINT OF CONTACT BY PHONE THEY WILL NOT ANSWER THE QUESTION.SO IF PAY CLOSE ATTENTION TO THERE REPLY IT SAYS NO WORK ORDER.CUSTOMER SERVICE AND WORK ORDER DEPARTMENT ARE TWO DIFFERENT DEPARTMENTS.IN THE WORK ORDER DEPARTMENT THEY ASK YOU TO PAY A $95.00 SERVICE FEE.WHY AM I GONE PAY A SERVICE FEE WHEN IM UNDER WARRANTY AND MY FURNITITURE IS DEFECTIVE.THE CUSTOMER SERVICE DEPARTMENT AND CORPOPRATE OFFICE ARE TWO DEPARTMENTS I HAVE SPOKEN WITH THEM OVER 20 TIMES OR MORE.SO I HAVE BEEN CALLING SINCE [redacted].I FINALLY GET THE MANUFACTORS NUMBER ON [redacted].I CALLED,A LADY NAMED [redacted] ANSWERS [redacted].SHE TELLS ME ON( [redacted]) THAT THEY WOULD STILL REPLACE THE CUSHIONS ALL THE WAY AROUND THE SECTIONAL AT NO CHARGE AND THAT CONNS SHOULD HAVE CALLED HER AND IT WOULD HAVE ALREADY BEEN DONE. MY ISSUE NOW ARE THESE CUSHIONS ANY BETTER THAN THE OTHERS BECAUSE I BUY FURNITURE ABOUT EVERY 8 TO 9 YRS AND IT STILL LOOKS BRAND NEW WHEN I PASS IT ON TO SOMEONE ELSE.I RATHER THEM REPLACE IT WITH SOMETHING OF BETTER QAULITYBECAUSE I SEE THEY DON'T DO RIGHT BY THER COUSTMERS AT ALL. APPLY MY MONEY TO SOMETHING THATS NOT DEFECTIVE.FIX MY CONTRACT THEY MESSED UP.LET ME PAY IT OFF AND THEY DON'T HAVE TO WORRY ABOUT ME BUYING THERE AGAIN.IF YOU ARE WORKING FOR THE Revdex.com PLEASE DO TWO THINGS FOR ME IF YOU CAN.REVEIW MY CONTRACT, CALL [redacted] ,AND LAST GOGGLE [redacted] SECTIONAL AND SEE HOW MANY PEOPLE HAD TO THROW THERE FURNITURE AWAY AND HAVE NO WAY OF CONTACTING [redacted].MY MAIN ISSUE WITH CONN'S IS THEY BLOCKED ME FROM CONTACTING THE MANUFACTOR DURING MY WARRANTY PERIOD.THEY DID NOT WANT ME TO CONTACT THE MANUFACTOR BECAUSE THEN I WOULD FOUND OUT CONNS HAD TOTAL CONTROL OF REPAIR OR REPLACMENT OF MY DECTIVE SECTIONAL.SO THEY THEY PLAYED THE BLAME GAME UNTIL WARRANTY EXPIRED.THE ONLY REASON IM CONTACTING THE BETTER BUSINESS THIS LATE IS BECAUSE I REALLY DID NOT KNOW THEY RESOLVE PROPBLEMS LIKE THIS.MY MOTHER TOLD ME ABOUT THE Revdex.com 3 WEEKS AGO BECAUSE I HAD BEEN TELLING HER WHAT HAS BEEN GOING ON.THE LAST STRAW FOR WAS WHEN I WENT INTO CONNS DEPARTMENT STORE AND SPOKE TO EDWARD THE STORE MANGER @ [redacted] STORE IN ARLINGTON TEXAS.I EXPLAINED TO HIM WHAT WAS GOING ON .THIS MAN WALKED TO THE BACK OF THE STORE AND NEVER CAME BACK.LEFT ME AT THE FRONT DESK LOOKING CRAZY.THE OTHER STAFF LOOKING ON.I WAS NOT RUDE OR ANYTHING I DON'T KNOW WHAT THE PROBLEM WAS. I CALLED CORPARATE FROM THE FRONT DESK TO COMPLAIN.HE WALKED BACK TO FRONT BREIFLY. DID NOT SAY A WORD AND LEFT WALKED TO BACK AGAIN.I TALKED TO [redacted] BY PHONE THAT DAY TO FILE THE COMPLAINT.I WAS TOLD I WOULD GET A PHONE CALL IN 24 HOURS GUESS WHAT.NO PHONE AT ALL.NO PHONE CALLAS PEROID ONLY FOR PAYMENT.SO THERE REPLY IS NOT ACCEPTABLE.I COULD NOT MAKE A SERVICE CALL BECAUSE CONNS TOLD ME THAT [redacted] WAS RESPONSIBLE.KNOW THAT I HAVE CONTACT WITH [redacted] AT [redacted] SHE SAID YOU HAD CONTROL OF THIS ISSUE ALL ALONG.I MADE IT CLEAR TO HER THAT IT WAS AFTER MY WARRANTY BECAUSE CONNS TOLD ME THEY HAD NO CONTACT INFORMATION FOR [redacted].SHE TOLD ME TO HAVE CONNS TO CALL HER SHE WOULD REPLACE ALL OF MY CUSIONS FOR FREE..SO I CALLED THEM AGAIN .[redacted] HAS NOT HEARD FROM THEM AND NEITHER HAVE I.

Review: PLEASE NOTE: Complaint is regarding store located at [redacted] NOT the location on [redacted] in [redacted] as selected when I originated this complaint. The location on [redacted] does not appear in the drop down menu of choices.

I purchased an HP Spectre 2-in-1 Laptop from Conn’s Home Plus on 5/11/14. I used the laptop once when brought home to set up my preferences. Did not use laptop again until late July and noticed laptop was running very slow, screen would freeze up; screen would not change when scrolling.

I took laptop into the Conn’s store located at [redacted] on 8/3/14 so it could be sent to their service department. Approximately two weeks later, I receive a call from [redacted] at the store stating they could not duplicate the problem but did update the software. This concerned me as I did not want a computer returned to me that did not work. I called back to the store and talked to [redacted] and told him of my concern. After putting me on hold for quite some time, he returned to the phone and stated I was misinformed and the problem was duplicated and they updated the software. This “change in mind” about the repair of my computer concerned me but I returned to the store and picked up my computer.

I did not attempt to use the computer until 8/23/14 and the problem continued, only worse. Locks up, freezes up, cannot scroll through screens, touch screen works intermittently, cannot switch between Windows 8 Start-Up Window and standard desktop.

I called the store on 8/23/14 and spoke to a manager named [redacted] Expressed my concerns and [redacted] stated he would contact Customer Service and get back to me. I stated my concerns over Conn’s delays in responding and he advised “he was not like that” and would contact me. A week goes by and nothing from [redacted].

I return to the store on 8/30/14 and speak to [redacted] and he immediately attempts to brush me off without hearing my full concern and wants to send laptop out for service again. Although [redacted] remembers his previous conversation with me, it becomes very obvious at this point that this is standard for Conn’s – sell the product but offer no customer service, no guarantee on the product and do not stand behind what they sell. It is further obvious that [redacted] is well versed in pushing off the customer – his answers were rehearsed, he was smug, would not release name of store manager and was condescending.

Bottom line here is I have received run around from this company. Paid $1358.27 for a laptop that does not work. Service not able to repair and Conn’s will do nothing…..no exchange, no refund. I initially would have been fine with an exchange but now have no trust in this company after my experience and reading about the nightmares experienced by other customers / complaint from Texas Attorney General. I have paid faithfully monthly but now will no longer make monthly payments and expect Conn’s to take laptop back, refund the money I have paid to date, not charge me a re-stocking fee and close out my account / void contract.Desired Settlement: I have paid faithfully monthly but now will no longer make monthly payments and expect Conn’s to take laptop back, refund the money I have paid to date, not charge me a re-stocking fee and close out my account / void contract.

Business

Response:

Thank

you for the opportunity to respond to Mr. [redacted] complaint. Our

records show on 5/11/14,

Mr. [redacted] purchased a Hewlett Packard PC/Tablet 2-N-1 with a limited 1-year

manufacturer warranty.

Mr. [redacted] contacted our service department on 8/03/14;

stating the screen was freezing and would not go to programs when

selected. On 8/11/14,

the service department received his PC/Tablet; the technician tested the unit

and unit tested ok. Our records show the technician updated all software updates/firmware

and the PC/Tablet was working properly and no issues were detected. Mr. [redacted] contacted service again on 9/07/14;

stating his PC/Tablet screen is freezing, wouldn’t scroll, and would not go

into the programs. We had another technician assess Mr. [redacted]’s

PC/Tablet on 9/18/14 and again no problem was found therefore we are unable to

honor Mr. [redacted] request to return the PC/Tablet.

If

we may be of further assistance, Mr. [redacted] may contact us at [redacted].

Kind

regards,

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted] additional

comments. Our records show

on 5/11/14, Mr. [redacted] purchased a

Hewlett Packard PC/Tablet 2-N-1 with a limited 1-year manufacturer warranty. Conn’s offer a 14 day Return & Exchange

policy on computers, computer equipment & accessories. Our return and exchange policy is given to

each customer at the time of purchase.

We had another technician assess Mr. [redacted] PC/Tablet on

9/18/14 and again no problem was found therefore we are unable to honor Mr. [redacted] request to return the PC/Tablet.

Mr. [redacted] warranty coverage is through Hewlett Packard, if he is not

satisfied with our technicians’ assessment and findings he may contact them directly

regarding the tablets performance.

If we may be of further assistance, Mr. [redacted] may contact us at [redacted]

Kind regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.

Review: I purchased a refrigerator and received NO service for something I was charged for. $1.58 was credited to my account whereas I had to come out of pocket to pay for whereas I never received service for. I called numerous times guy came out one day I was still at work he left never came back yet I am suppose to pay for something I never received. Conn's was and has not been legit with their warranty agreement.Desired Settlement: I faxed paperwork for warranty cancellation. Credit my account and stop calling me for money they don't deserve.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] complaint. Our records show on 10/02/12 Mrs. [redacted] purchased a Samsung

refrigerator with a 48-month Repair Service Agreement Plan and received

delivery on 10/05/12 in good order.

We received Mrs. [redacted] compliant and found she contacted our

service department on two separate occasions stating the refrigerator was not

making ice or dispensing water.

·

On 3/25/14- Mrs. [redacted]

called for service; the technician found the filter needed to be replaced on

the refrigerator and water pressure was low. Mrs. [redacted] was informed that

this was not a mechanical issue cover by the terms and conditions of the Repair

Service Agreement and was advised to

make adjusts to water pressure and replace her filter.

·

On 9/13/14- Mrs. [redacted]

called for service; the service order was cancelled due no one was available at

Mrs. [redacted]’s residence when the technician arrived to assess unit on 9/19/14.

Mrs. [redacted] service appointment was re-scheduled twice; on 9/23/14 and

10/02/14 however, no one was available when the technician arrived on both

dates therefore the service order was cancelled.

Our

records show we received Mrs. [redacted]’s request to cancel her Repair Service

Agreement Plan. As of 10/09/14, a pro-rated credit has been applied to Mrs.

[redacted]’s account in the amount of $123.06. As listed under the terms and

condition number (5) Cancellation: “If you cancel this Agreement after thirty

(30) days of the date of this Agreement, you will receive a pro-rata refund

based on the time expired from the date of this Agreement as a percentage of

the total term of this Agreement, less a twenty-five dollar ($25) cancellation

fee or ten percent (10%) of the purchase price of this Agreement (whichever is

less), less the cost of any claims paid under this Agreement”.

If we may be of further assistance, Mrs. [redacted] may contact us at [redacted]

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] additional

comments. Mrs. [redacted] elected to purchase a 48-month Repair Service

Agreement Plan with Conn’s for her refrigerator. The Repair Service Agreement

begins on the date the merchandise is received which was on 10/12/12 and ends

at the end of the term or if the policy is cancelled for any reason. Although

Mrs. [redacted] insist she has never used the Repair Service Agreement Plan, she

had coverage on her refrigerator for all necessary repairs or replacements of

covered products and product parts from 10/5/12 until she elected to cancel the

plan on 10/09/14. As previously informed, the Repair Service Agreement Plan

states, if the plan is cancelled after 30-days you will receive a pro-rated

refund based on the time expired from the date of this Agreement as a percentage

of the total term of this Agreement, less a twenty-five dollar ($25)

cancellation fee or ten percent (10%) of the purchase price of this Agreement

(whichever is less), less the cost of any claims paid under this Agreement.

Mrs. [redacted] has received a pro-rated refund in the amount of

$123.06 based on the time she had coverage on her refrigerator; no additional refund

is due to Mr. [redacted] at this time.

If we may be of further assistance, Mrs. [redacted] may contact us at [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,I have purchased two refigarators from Conn's within a 3 yr time frame and will not pay balance due. Send it to credit bureau. Dissatisfied with their service

Review: I received a call from Conn's about an overdue account which I told them was incorrect. I explained we have never shopped in the store. The employee reaponded and said if I'd give my husbands date of birth then they could see if it was a mistake. I declined to give this personal information and she suddenly got incredibly rude and said if I refused to give the info then they would just keep calling back. So I asked to speak to a manager because I felt this was basically a threat. I explained this to the manager who had nothing else to say except "ok". The threatening nature of her comments were very upsetting and I think it is unethical to scare people into divulging personal information. I assured her she had the wrong person. I understand that there are those they need to collect on, but innocent people with the same name should not be harassed.Desired Settlement: I think employees need to be trained about the time they take with people. I most certainly will never do business with Conn's based on their treatment of me!

Business

Response:

Thank you for the opportunity to respond to [redacted] concerns regarding telephone calls she has received. The telephone number provided by [redacted] was linked to an account in error. We have placed a cease and desist on the telephone number. We ask that [redacted] allow up to 24 hours for the telephone number to be removed from our system. We value [redacted] and sincerely apologize for any inconvenience she has experienced due to this matter. If [redacted] receives additional calls after the 24 hours we ask that she contact us directly so we may research the matter further. Thank you, [redacted]

Review: I purchased my grandson the [redacted] bedroom set, it was delivered and setup by Conns on March 17 and fell to the ground on March 27th. I called customer service and was transferred to service, they set up a ticket [redacted] on March 28th and said in 24-48 hours I would receive a call to schedule a date.

4 days later they called and said they can schedule service on April 21st. I asked if I could exchange the bottom platform or even just exchange it for rails and the queen box spring they said no.Desired Settlement: To exchange the item for regular rails and box spring.

Business

Response:

Thank

you for the opportunity to respond to [redacted] complaint. Our records show

on 3/7/15, [redacted] purchased the [redacted] bedroom set which consist of

seven pieces (headboard, legs, rails, cross-rails, dresser, mirror and media

chest) which all comes with a 1-year limited manufacturer’s warranty; no additional

coverage was purchased. [redacted] delivery was scheduled and received in good

order on 3/17/15.

We

received [redacted] complaint and found she contacted our service department

on 3/28/15 stating both the rails and crossrails were broken. Our records show

the first available date to have a serviceman assess [redacted] items in her

area is on 4/21/15. Therefore; as a gesture of goodwill Conn’s had agreed to

exchange both her rails and crossrails.

If

we may be of further assistance, [redacted] may contact customer service at

Kind

regards,

Review: I bought a ** refrig and an EXTRA filter, $49.97 at the salesman request on April 4,2015.Conn's delivered the unit on April 6' 2015. 2 employees told us at the install we did not have a water shut off so they could not hook it up. I tried to explain the shut off was under the sink where there are 2 separate shut off's. So they rescheduled for a couple days later in the week. I called our plumber and set an appointment for 2 days later. He came to the house and said we had 2 shutoff's, I said I know. After checking it out our plumber said we should chan** the under the sink filters or replace the unit so we replaced the unit. Conn's cane back with 2 new installers who told me the other installers new about the shut off's but they are lazy and don't like to install big units! So this was not the first time they pulled this. It took some time for our plumber to **t the new system, it came in about a week later, and he installed it with a new sink. After it was hooked up he told me I don't need either filter for the refrig, (1) came with the unit and I had the extra one from the store. I told the salesman Scott Adams about the filter and he said just bring it back if I don't need it. So I tried to return it to the store along with the one that came with on May 13 or 14 not sure.I explained I only wanted credit for the EXTRA filter I bought, and they could have the one that came with the unit. The store rep told me I would have to call Customer service did not say why. So I called CS and they told me it was past 30 days and they could not take it back. I explained what happened with the delay due to the new filters under the sink and the fact there installers told me I have no shut off.I like the new fridg. but have a hard time understanding why no one mentioned the 30 day return deal nobody! And now they want to screw me for 49.47 after buying a 3000.00 unit?Desired Settlement: Conn's can have both filters, all I request is the credit of $49.97 for the EXTRA filter they sold me and never mentioned the 30 day return.Thanks for your help.

Business

Response:

Thank you for the

opportunity to respond to Mr. [redacted]’s complaint. Our record show on 4/4/15,

Mr. [redacted] purchased a ** French Door refri**rator, ** water filter and a **

hook-up kit.

After further review of Mr.

[redacted]’s complaint, Conn’s has agreed to return the water filter and issue a

refund if the item is in its original packaging. Mr. [redacted] may return the

water filter to his nearest Conn’s to initiate the refund. We appreciate Mr.

[redacted] for bring this matter to our attention and we sincerely apologize for

any inconvenience he experienced during this process.

If we may be of further

assistance, Mr. [redacted] may contact Customer Service at 1-877-358-1252.

Kind regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Review: Dear Revdex.com a few months towards end of last year I went to Conn's because I had a screen shot on my cell of two couches that I liked I went in a sales person was showing me around I told him I was legally blind and have very limited vision in my left eye and showed him what I wanted he shoved some tables down in the contract which I told him a couldn't read he rushed me and I came home well my partner reads the contract and says do you realize they charged you more than double added protection that was mentioned in one item not multiple and some coffee tables I said I told him I didn't want the coffee tables I called the store was given hell but they dropped the protection and the tables but never did anything about the extra charges I stopped paying they came got their sofas like two days before my birthday on [redacted] or 12 I have to have my partner look for the paper I was glad they took their merchandise there was zero scratches the sofas just sat on a display I sat on them once they still smelled new so I was expecting them to contact their collection and drop the charges I don't see that being done I have not called them because it's a nightmare to deal with them

please help Revdex.comDesired Settlement: I need them to drop the charges from my credit report

Business

Response:

Thank you for

the opportunity to respond to **. [redacted]’s concerns regarding account

#[redacted]. **. [redacted] stated he was

charged double for his products and for the Repair Service Agreement. He also stated we picked up the product and

he was not credited in return.

According to

our records, **. [redacted] signed a 32-month retail installment contract on

[redacted]. This contract included

a [redacted] Sofa, a [redacted] Loveseat, the repair service agreement on both

items, a [redacted] cocktail table, two [redacted] end tables, a 32” tv that he

received for free due to a promotion, and delivery.

**. [redacted]

received an invoice credit in the amount of $[redacted] for the cocktail table and

the end tables on [redacted]. He

received another invoice credit in the amount of $391.73 for the pro-rated amount

of the repair service agreements on [redacted], as well as a delivery

credit in the amount of $139.99 on [redacted].

After further

review, we credited **. [redacted]’s account an additional $58.25 for repair

service agreement as a one-time offer and a goodwill gesture.

We are

obligated to provide accurate information to the credit bureaus and are unable

to remove any credit marks earned by **. [redacted]. We have provided a copy of his signed retail

installment contract as well as his payment history for his records.

We value **.

[redacted] as a customer and appreciate him bringing his concerns to our

attention. Thank you,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

I said I had returned or canceled the tables so yes I am glad they did that now I have no sofas those stupid [redacted] guys in a plain white truck came took the sofas so even tho I signed a contract I did not see what I signed I knew it was a contract but they took advantage of the situation and felt like oh thus guy is blind let's let him have it I am not satisfied and I want the account to be credited they sold it over charged and that is where all those so called credits went and yes I have a horrible none payment because the way they treated me is the way I treated them

Regards,

On Sunday April 19, 2015 my husband and I went to Conn's in Amarillo, TX. We had no intention on purchasing anything. We were there to look. We did find a good deal on a couch and on a dishwasher. After a couple of hours talking with [redacted], we decided to purchase both items. [redacted] was very helpful. Our items were to be delivered on the following Friday. On Friday morning, my husband received a call from [redacted] saying that the dishwasher we had purchased was delivered to the WRONG house (it was a floor model). She said there was nothing they could do to get it back. My husband hung up with her and called me. I decided to call her and talk to her myself. Again, when I spoke with her, she was very kind and apologetic. I asked her what could be done to rectify the situation and she told me a few different options. The first option was to get the same dishwasher in stainless steel (which we do not want). The second option (we chose this to begin with) was for [redacted] to try to find something similar at about the same price. The third option was to refund the dishwasher to our DEBIT CARD because we had made a down payment which made it possible. The fourth option was to refund the dishwasher to our CONNS card. [redacted] told me that she would call me or text me if she was able to find a dishwasher. Four hours later, I finally called [redacted] again. She immediately said that she was unable to find a dishwasher. So, I asked her what would happen to our payments if the dishwasher was taken off the CONNS card. She told me that either it would lower our payments $3 a month or we would have 1-2 less months to pay on our card. This is when I started to get angry. We purchased a $300 dishwasher along with the couch. Our payments are going to be around $80 a month for 30 months. By my calculations, if our payment was lowered $3 a month, in 30 months, we would be receiving $90 for a $300 dishwasher. Then, if we were to have 1-2 less months to pay, we would be receiving at the most $160 for a $300 dishwasher. This ABSOLUTELY did not make any sense to me so I decided to call the manager. [redacted]....what can I say about him? When I got on the phone with him to explain my situation, he said, "I know who you are." I asked him about the payments only being lowered $3 a month or only knocking off one to two payments. He said that he was not sure what [redacted] was looking at but that our payments would be $10 lower a month. He then said that he could give us a full refund including taxes onto our DEBIT card instead of lowering our payment amount. I told him that we would like to have the refund placed on our DEBIT card so we would be able to go somewhere else to purchase a dishwasher. He stated that he would put the refund on our DEBIT card the next day (Saturday) and call me when it was finished. I never received a call back from him. Finally, on Tuesday, my husband decided to call and check on the status of our refund. He spoke to [redacted] who stated that the refund had been issued to our CONNS card. My husband asked why it had been done that way and [redacted] pointed the finger at someone else saying that THEY had issued the refund before HE had the chance to do it. My husband asked if it could be changed and [redacted] said he would have to call the district manager to get approval to change it and he would call my husband back in the morning. My husband said he would wait on hold while [redacted] "called" the district manager. Of course, when [redacted] returned to the phone, he again told my husband that there was nothing that he could do about the refund. Now, we don't have a dishwasher that WE PAID FOR, we don't have the REFUND WE ASKED FOR, and we can't go to any other store to buy a new dishwasher because of how the refund was issued.
I honestly do no understand how any of this happened. First, they take OUR dishwasher to someone else's house. Then, they practically tell us we will not be getting a full refund of our purchase. Finally, when we think everything is settled, they put the refund on the WRONG card. I'm not sure if [redacted] even called the district manager. The feeling that I got from him is that he didn't really care about what happened to our account. He was not helpful, friendly, or understanding of our situation at all. He was rude, disrespectful, and unaccommodating. Customer needs do not come first in his books. He doesn't care whether we will be returning customers or not. I have NEVER in my life been treated with such disrespect as I have with [redacted]. We might not be big spenders, but we have spent well over $7,000 at Conn's. Thanks to this last visit and to [redacted], we will not be shopping at Conn's ever again and we will let anybody we know not to shop at Conn's.

Review: On or about December 20, 2013 I started receiving phone calls from Conns about an overdue payment. I had paid off in full the last thing I bought from Conns in February 2013. I called Conn's got the pay-off amount and then paid it on line the same day which was February 20th. The Conns bill collector could not tell me what the overdue payment was related to other than it was due on the 18th and "how and when was I going to pay it". Because of the somewhat rude manner in which I was being spoken to, I asked to speak to the person's supervisor. I pressed the supervisor to tell me when the last payment was made, which was verified to have been in February and it was for $660 and some change. Obviously a pay-off amount as the monthly bill was was less than $100. I then asked the supervisor why are they are just now harassing me if I still owed money from back in February. The supervisor verified I had no late charges as well as no payments or late fees recorded since I " paid it off" in February. The supervisor told me they would have to research why I was late on an unknown payment and would get back to me after Christmas, leaving me stressing over if this phantom late payment will impact my credit rating. Literally ruined my psyche for the Christmas holiday worrying if this would hurt my credit.Desired Settlement: Full explanation how this charge just appeared with no activity, communications or actions on my account for 10 months. And not to leave other consumers just hanging, worrying about their credit rating over the Christmas holiday with no answers other than, "when are you going to pay this overdue amount". Very disheartening and frustrating. A rude Christmas greeting from Conns.

Business

Response:

Thank

you for the opportunity to respond to Mr. [redacted] concerns regarding

account [redacted]. According to our records, Mr. [redacted] signed a 36-month

installment loan contract on December 18, 2010. Per the contract terms, a minimum monthly payment of $81.21 was due by the 18th of each month. Mr. [redacted] made payments each month that exceeded the minimum payment and the account was in a paid ahead status.

On January 31, 2013, a letter was mailed out to Mr. [redacted] advising that the payoff was $660.64. We received Mr. [redacted]’s payment of $660.64 on February 25, 2013;

however, due to the amount of time between the letter being sent and

receiving the payment an interest installment had accrued causing the

payoff amount to change. This occurrence prevented the account from

closing automatically by the system when Mr. [redacted]’s payment was

received.

Once the account reached the maturity date on December 18, 2013, Mr. [redacted] was contacted for the outstanding balance. Mr. [redacted] remitted a final payment of $62.92 on December 28, 2013

and the account closed. Due to the circumstances, we will refund Mr.

[redacted] the amount of $62.92 and honor the payoff received in February 2013. We will mail a refund check for the $62.92 to the address Mr. [redacted] provided on the complaint.

We value Mr. [redacted] as a customer and sincerely apologize for any inconvenience he experienced concerning this issue.

Thanks,

Offline Credit Supervisor

OCCC/AG/Revdex.com Complaints

Business

Response:

Thank

you for the additional opportunity to respond to Mr. [redacted] concerns regarding

account [redacted]. According to our records, Mr. [redacted] signed a 36-month retail

installment contract on December 18, 2010. Per the contract terms, a minimum monthly

payment of $81.21 was due by the 18th of each month. Mr. [redacted] made

payments each month that exceeded the minimum payment and the account was in a

paid ahead status.

On

January 31, 2013,

a letter was mailed out to Mr. [redacted] advising that the payoff was $660.64. We

received Mr. [redacted]’s payment of $660.64 on February 25, 2013;

however, due to the amount of time between the letter being sent and receiving

the payment an interest installment had accrued causing the payoff amount to

change. This occurrence prevented the account from closing automatically by the

system when Mr. [redacted]’s payment was received.

Once

the account reached the maturity date on December 18, 2013, Mr.

[redacted] was contacted for the outstanding balance. Mr. [redacted] remitted a final

payment of $62.92 on December 28, 2013. Due to an oversight on our part the

refund check has been delayed. We have

mailed Mr. [redacted] a new check along with a $100 gift card for his inconvenience.

Thank you,

Credit Help Desk Specialist

Conn's

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: My payment was due on July 4, 2014. I went into the store and brought a tv. The sales rep, added this to my account, which meant that I had no payment for the month of July. My Payment was moved to Aug 15, 2014. The sales Rep told me I might be getting a phone call and for me to let them know that I refinance my contract. I have recd 7 phone calls, and I tell them that I refinance my contract. I was told that they were talking to their manager to stop the calls. Today, I recd another call and I told them the same thing, I ask for a manager, she told me that there no notes about this on my accounts and it would take 30 to combine my account and thats when they would stop calling.Desired Settlement: I would like a phone calls telling that it was taken care of and I would not be rec any more calls.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] concerns regarding her accounts. Mrs. [redacted] stated a payment was due on

account #[redacted]; however, she made an additional purchase and added it to her

account.

According to our records, Mrs. [redacted] signed a 32-month

retail installment contract on July 4, 2014. This contract created account

#[redacted].

It included the remaining balance from account

#[redacted] and Mrs. [redacted] additional merchandise.

When a new contract is signed that includes an add-on

balance from a previous contract, it may take 7-10 business days to update the

information in the system.

Mrs. [redacted] received call attempts on account

#[redacted] since the minimum payment was due on July 4th and we were in the process of establishing

the new contract.

As of July 9, 2014, Account #[redacted] has been paid in full and

has a zero balance due. The first payment will be due on account #[redacted] on August 15,

2014.

Mrs. [redacted] will receive a close out letter for account

#[redacted] within 30 days of the account closing to retain for her

records.

We value Mrs. [redacted] as a customer and sincerely apologize for

any inconvenience she experience due to this matter.

Business

Response:

Review: I have bought at the Conns in [redacted]everal times and have no problems or issues however that last time I bought a dinning set and tv for one of my [redacted],I asked about the rebate for free delivery and was told by the salesman to just fill out the form at home and send it in, I thought that was a little weird as all the other salesmen did the paper work for us and we just had to mail it in. I went home to find out I could not do that. when my wife went to store the following week she was told by the manager that there was no promotion for that week of free delivery, I just feel like we were misled and lied to just so they could get the sale and to be honest I still haven't received the rebate from my last purchase for free delivery.Desired Settlement: I just want the free delivery of $[redacted] credited to my account(s)

Business

Response:

Thank you for the opportunity to respond to [redacted]’s

concerns regarding account #[redacted]

stated he was told he would receive a delivery rebate in the mail for this

account.

As of [redacted] Conn’s no longer offers mail in rebates for

free delivery. The

rebates are instant at the store level.

According to our records, [redacted] signed a 24-month

retail installment contract on [redacted].

At that time [redacted]’s purchase did not qualify for

free delivery; however, due to the confusion, we are willing to credit [redacted]’s account $[redacted]or the delivery fee as a one-time exception and a

goodwill gesture.

[redacted] will receive the credit on account

#[redacted] within 7-10 business days.

[redacted] also stated he did not receive his delivery

rebate for his last purchase on [redacted].

According to our records, that rebate check was

mailed to the address we have on file for [redacted] on [redacted] and has

been cashed.

We value [redacted] as a customer and greatly appreciate

him bringing this matter to our attention.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Review: This complaint is for the Conn's Store at [redacted]. We purchased a show room floor model lawn mower on credit. The mower would not work so it was returned to the store where the manager offered to send it to the shop and fix it. Picked up the mower a second time and took it home; mower still did not start. Returned it again, and again the store sent it to the shop to be fixed. On the third time that the mower did not work at home it was returned and manager tried to start the mower in the store. It still did not work. Manager offered to credit the account and kept the broken mower. Almost four months later we are still receiving phone calls from Conn's for payment on the account. Each time the situation is explained and the person is told that the faulty mower was returned and the account was supposed to be credited.Desired Settlement: We want the company to stop calling us trying to collect payment on a lawn mower that was returned faulty. We want our account credited for any initial payment or payment made from time of purchase as the mower never worked and the manager of this store told us our account would be credited.

Business

Response:

Thank you for the opportunity to respond to [redacted]’s

complaint. Our records show on [redacted],

[redacted] purchased a Floor model [redacted] personal pace mower with us that had

a manufacturer’s warranty. [redacted]

has been contacted and Conn’s has agreed to return the mower and issue a full

credit of $[redacted] to her account. Once

the credit has posted [redacted] will receive a refund for the payments that

were made.

If we may be of further assistance, [redacted] may contact

Customer Service at [redacted].

Kind regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

[redacted] spoke to [redacted] (or [redacted] (sp?) from Conn’s on [redacted], and [redacted] stated that they would be mailing her a check in about a week for $[redacted] to her P.O. Box. She has not received a check to date, however someone called her [redacted]’s house over the weekend asking again for [redacted]’s address and telephone number. [redacted] has called [redacted] at [redacted], ext. [redacted], twice on [redacted] and [redacted], but has not received a returned phone call.

Consumer

Response:

This letter is to inform you that Conn's has carried out to my satisfaction the resolution it proposed for my complaint, filed on [redacted] and assigned ID [redacted].

Regards,

Review: I purchased a mattress from conn's which costs about $[redacted] which was to be paid in monthly installments. Within 3 months of purchasing the mattress, we found that the product was defective as several lumps became evident. We called conn's and received no help, instead we got transferred around to about 15 different agents who all blamed one another for "not putting in notes". Finally, two and a half weeks later they send a technician from a third party service company to come and look at the mattress. The "[redacted]" tech stated that the mattress was infact defective and needed to be replaced, he proceeded to take pictures and told us that we would be hearing from Conn's. We waited 48 hours and called [redacted] they informed us that they had submitted a report with pictures to conn's. We then called Conn's who told us that they had received pictures but no report. They proceeded to transfer us over and over again through about 5 departments until we decided to make a conference call between Conn's, [redacted] and ourselves. Finally the conn's agent names "[redacted]" confirmed that [redacted] had already done their Job and that they were waiting for a resolution of the issue. The issue still has not been resolved and we don't want anything to do with Conn's ever again. The conduct of their company has been despicable.Desired Settlement: We would like for Conn's to pick the defective product up considering it has been almost a month and we still could not get a replacement even though the product is under waranty. We would also like for Conn's to void our contract to pay monthly installments because we will no be paying for a defective product.

Business

Response:

Thank you for the opportunity to respond to [redacted]’s

complaint. Our records show on [redacted] purchased a Serta King Aim

Super Pillow top mattress with a 10-year limited manufacturer’s warranty.

We received [redacted]’s compliant and found she contacted our

service department on [redacted] stating the mattress had big lumps in the center.

A service appointment was scheduled on [redacted]; during inspections the

serviceman found the mattress was lumpy all over and could not be repaired.

After further review of the serviceman findings, Conn’s agreed to exchange [redacted]’s mattress on [redacted]. A service claim representative attempted to

contact [redacted] on [redacted] to notify her of the approved exchange however;

they were unsuccessful in their attempt. [redacted] may contact her nearest

Conn’s to imitate the exchange.

At this time we are unable to honor [redacted]’s request to

return her mattress; Conn’s has No Returns on mattresses. At the time of [redacted]’s purchase, Conn’s offered 30-dasy to only exchange mattresses with a

$[redacted] exchange fee unless the merchandise completely failed within 24-hours.

We sincerely apologize for any inconvenience [redacted] experienced as a

result of delay

If we may be of further assistance, [redacted] may contact us at

[redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

As proof of the obvious incompetence of Conn's staff, throughout their response they addressed me as [redacted] when clearly it states [redacted] on my contract and in this complaint. When I went to the store to process my replacement [redacted] The store manager actively avoided me and then instructed me to go home and return the following [redacted] Because "the supervisor of the exchange department had left for the day". I left and came back on [redacted] the [redacted], I received the same response and then the store manager walked off to sell a TV to another customer before telling me that I had to bring my lease as a proof of an address change because his "system won't allow a different address". When is the last time anyone had to bring a legal document such as a lease in order to process an exchange of a defective mattress? As I obviously could not get any assistance from anyone in the store coupled with a blatant disregard for the well being of myself or my [redacted], a complete lack of empathy and lack of ownership. I had to call customer service for the 17th time in three weeks. The customer care clerk responded and called the store. He then came back on line to say that the store manager was not cooperating and "did not want to take a loss" ( I recorded it). This is still the worst experience I have ever had on any purchase. And they still had the audacity to call me to make a payment on a product that I haven't been able to use for over a month.

Regards,

Business

Response:

Thank you for the opportunity to respond to [redacted]’s

additional comments. Although [redacted]’s initial complaint or contract

verifies his gender, we apologize if we may have offended him in our previous

response. We sincerely apologize for any inconvenience [redacted] experienced

at Conn’s when initiating his exchange. We appreciate [redacted] for bringing

this to our attention and we will address this matter will all parties involved

to ensure it is not repeated.

Our records show on [redacted] was scheduled and

received his new [redacted] mattress.

If we may be of further assistance, [redacted] may contact us at

[redacted].

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Review: I bought a washer and dryer from Conns along with a service protection plan or warranty. I have fought with them for over two months to get this fixed. My dryer I was told I have a store credit of $999 the purchase of the dryer. the washer which I had problems with they finally sent out someone today after I told them today was not good for me. okay so they fixed the washer. I went to conns in an attempt to replace the dryer and was told they don't make the one I have anymore. Now I'm being forced to have a mix match set. I didn't buy a mix match set and I don't want a mix match set. this is very unfair for me to have to go thru.Desired Settlement: both Washer and Dryer!!!

Business

Response:

Thank you for the opportunity to

respond to [redacted] complaint.

Our records show on [redacted]/12, [redacted] purchased a [redacted] washer

and dryer both with 48-month Repair Service Agreement Plan.

We received [redacted]

complaint and found he contacted our service department on three separate

occasions regarding his dryer dated from [redacted]/13 to [redacted]14. After further

reviewing [redacted] repair needs, Conn’s agreed to exchange his dryer under

the Terms and Condition of the Repair Service Agreement on [redacted]14. Our records

show we no longer carry the dryer [redacted] purchased therefore; he was

approved for an in-store credit to re-select another dryer in the amount of

$999.99 which was the original amount paid. Please refer to the Terms and

Condition of the Repair Service Agreement Number

(9) Limit of Liability for details

if a replacement product is not available.

At this time we are unable to honor

[redacted] request for an exchange on the washer; the washer does not meet

the qualification for an exchange. [redacted] may visit his nearest Conn’s

to initiate the exchange process. We have included a copy of the Repair Service

Agreement in our response.

If we may be of further assistance, [redacted] may contact

[redacted] at ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.] I just had another service provider leave my house because an issue I've had a couple of time. the issue is vibration control. this unit is suppose to have the VTR and I've had to have a tech come out twice to fix it. was told both times it needs adjustments to the adjustable legs

Regards,

I just had another service provider leave my house because an issue I've had a couple of time. the issue is vibration control. this unit is suppose to have the VTR and I've had to have a tech come out twice to fix it. was told both times it needs adjustments to the adjustable legs needing to be adjusted. my question is how many times do I have to call because the vibration is causing it to need adjusted again and again.

Consumer

Response:

No Conn's has not satidfied my complaint. my washer is still vibrating like crazy.

Review: On more then one occasions I will start receiving ghost call from Conns starting on the day the bill is due and even after you pay the bill you will keep getting ghost calls. I ask them to take me off automatic calling on several occasion but they still keep calling and harassing me. On a daily basis I will receive up to 10 call to call Conns, until I pay my bill. The harassment have to stop now or I will stop paying all accounts owned to Conns. I already sent a Stop and Decease letter for my attorney and next step will be suing Conns for harassmet.Desired Settlement: Stop Harassing me

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted] concerns regarding his accounts. Mr. [redacted] stated he is receiving too many collection calls regarding his accounts and would like to request a cease and desist be placed on his telephone numbers.As of February 16, 2015, we have placed a cease and desist on the telephone numbers associated with your account. If you would like to remove the cease and desist at anytime, we ask that you submit that request in writing. Please note, it may take up to 24 hours for the cease and desist to become active. If you receive any calls within the next 24 hours please disregard them.We Value Mr. [redacted] as a customer and appreciate him bringing his concerns to our attention. Thank you, [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Review:

I have purchased several items from Conn's and up until recently, had never really had any problems with them. However, I have recently experienced some terrible customer service from Conn's and I feel compelled to write to notify you of my experience. I have purchased a laptop, a television, a mattress, and my partner purchased a couch from Conn's. So as I mentioned before, we have purchased several items from Conn's and had full intention of purchasing more items in the future. In [redacted], I purchased a laptop from the Conn's store in Roundrock, TX and I bought the full warranty to cover accidental damage and repair. The computer that I purchased was a display model and it was the last computer that they had of the model that I wanted to purchase. The sales associate couldn't find the box that belonged to the display model laptop that I was purchasing, so he gave me a box that belonged to a different computer instead. At the time, I didn't notice that he made a mistake when entering the information into the computer, but I found out later that he entered the serial number that was on the box (which belonged to a different computer) instead of looking at the bottom of the laptop and entering the serial number from there. The warranty that I purchased was for two years, and I paid $200 for it.

Almost a month ago, I accidentally spilled water on my laptop and took it to the Conn's store in Arlington to be sent off for repair. I took the laptop to Conn's in Arlington onAugust 30th. I was told that it would take up to 10 business days and that the technician would contact me to let me know if it would be able to be repaired or if we would have to replace it. I never received a call from the technician and I never received a voice mail from anyone in the service center.

A week and a half after taking the computer to the store, I got a voice mail on my phone saying that the computer was back in the store. I called the store to see if they had been able to repair it. I work a job that does not allow me to have access to my cell phone unless I am on break. My lunch break is the only time during the day when I am able to take care of these matters as Conn's is closed by the time that I get off of work. So when I called on my lunch break, I was placed on hold. I waited for 10 minutes before I hung up and called back. I was placed on hold yet again for another 10 minutes without even speaking to anyone regarding the computer.

Since my 30 minute lunch break was nearly over at that point, and I had gotten nowhere by calling the store, I hung up and called the service center. They informed me that the serial number that was in the Conn's Computer system did not match the serial number on the laptop, and that as a result, they had sent the laptop back to the store without repairing it. The woman that I spoke with told me that there was nothing I could do but that I could go pick my computer up from the store. By this time, I was somewhat upset, so I asked to be transferred to the corporate office. The woman I spoke to there was also very unhelpful. She told me that I would have to go into the store to verify the serial number. I tried to explain that by the time I get off work, the service center is closed and I asked if this was something that the customer service department could try to take care of. Again she told me I would have to go into the store. So I had to take off from my job early to go to the store to take care of the situation and I did not receive pay for the time that I missed from work.

When I got to the store I asked to speak with Bill Ward (since he had helped us previously) but he was out for the day. I was told that David Cobb (the assistant manager) was on his lunch break, and so I was sent to speak with Martha, the store operations manager. I began to explain the situation to her and I told her that I was very frustrated that I had to take time off from my job to come in and get this situation worked out. While I was telling her everything that we had gone through to that point, a store associate walked up to her and she started talking to him, while I was still in the middle of explaining what had happened. So I made a comment, "And now you are ignoring me." She turned around and was EXTREMELY confrontational with me and said, "I wasn't ignoring you but if you want me to ignore you, I will just walk away and THAT will be ignoring you." I couldn't believe how rude she was. At that very moment, David Cobb walked in the door from his lunch break, so he came over to assist with the situation. He looked it up in the computer and realized the mistake with the serial numbers and said that they would arrange to take care of getting it sent back to the service center. So they updated the serial number in the computer and told us that it would be sent back to the service center on Thursday and that the technician would call us when they looked at it. We left the store and thought that finally they would take care of it. The following week after I hadn't received a call from the service center, I called to check on the status of the work order. I was informed that the computer had never been sent to the service center and that it was still at the store.

So I had to take time off of work AGAIN, once again losing money from not being able to do my job to take care of something that I shouldn't have had to do. I went to the store and found out that instead of creating a new work order, they had updated the old work order which had already been cancelled by the technician back when they sent the laptop back to the store. So of course it was never sent back to the service center. We then took the laptop and drove it to the service center in Dallas and dropped it off ourselves, since the staff at Conn's are too incompetent to perform even a simple task of sending my laptop back to the service center. I finally was able to speak with Bill Ward and I explained everything that I had gone through and out of everything that I told him, he kept focusing on how this was an error that was made at the Roundrock store when the associate entered the wrong serial number. And yes I agree that the original error happened at that store, but I feel that the Arlington store completely dropped the ball when it came to sending my laptop back in for repair. And I received some of the worst customer service that I have ever experienced in my life from the Arlington store. So in my opinion that does not excuse Bill Ward and his store.

When I took the laptop to the service center, the manager Chris was out sick for the day, so I spoke with Jeff who said that he would make sure the laptop would be looked at first thing the next morning. I received a call the next morning from the technician who stated that the laptop repairs are too extensive and that he was going to submit it for an exchange instead. He told me that it will take three to five business days for the corporate office to determine how much of a credit they will give me back for the computer. After waiting 5 business days, I called the help desk and spoke with a supervisor Kim. She informed me that they were still waiting for approval from the corporate office for the credit. After two weeks, I was finally told that I had been approved for a credit of $477. I was told that they could not give me a cash refund, but that it could be used for an in store credit or that I could apply it to my existing account. The supervisor Kim from the help desk said that she submitted the credit to be added to my existing account balance on Sept. 25. She told me it would take 7-14 business days for it to show on my account. So I waited two weeks and called to follow up, This time I was told it would not show on my account until the next billing cycle which would be October 25. I asked to speak to a higher up supervisor, but the woman told me that Dana is the highest supervisor available at the help desk and the person above her is the CEO and she did not have a phone number for the corporate office. She finally told me that when it was initially submitted for review, that it was sent to the wrong department, and that they were going to re-submit it to the management, and it should be added to my account in 24-48 hours. She told me that I could follow up in two days and ask to speak to Dana or Kim.

I called back two days later and spoke with Kim (the supervisor at the help desk) and she informed me that a check had been mailed out to my old address for a total of $483. I found it odd that they had sent me a check, especially since I had been previously told that they couldn't send me a check for the refund, and also that they had sent it to my old address since I had repeatedly been asked to verify my current address and I knew that they had my correct address in the system. So I don't know why it was sent to my old address. Anyway, she told me as of yesterday (October 14) that they had issued a stop payment on the old check and that a new check is being mailed to my current address. I have repeatedly asked for them to send me something in writing by email to verify that this credit is being sent to me, and even though Kim and Dana, who are both supervisors at the Conn's help desk have said that they will send me an email to verify that they are sending me a check, I have received NOTHING. I do not trust this company, they have done nothing but give me the run around. This letter is being written on October 15. I still have not received a credit or a check for the amount of $477. I initially took the computer to Conn's on August 30. It is absurd to me that I keep getting a run around, and every person I talk to at Conn's has told me something different.

I have worked in customer service for over 10 years, and if I ever talked to a customer the way that representatives of your company have spoken to me, I am sure that I would have found myself out of a job. I have never experienced anything like this in my life. I've been hung up on, I have been talked down to, I have been given conflicting stories, I have had to take time off of work without pay TWICE to deal with this, and it has been nearly two months and I still haven't been able to get this situation resolved. I have lost time, money, and patience dealing with Conn's. Just so you are aware, I have contacted the Revdex.com and I am sending this letter to them as well as to the Corporate office of Conn's. I do not know if this letter will help resolve anything at all, but I am extremely unhappy with my experience at Conn's, and based on how I have been treated as a customer, I have no intention of spending another penny at Conn's. I just want you to be aware of my experienceDesired Settlement: I still have not received a credit or a check for the amount of $477

Business

Response:

Review: Went in to Conns store [redacted] and purchased mattress and box springs. Signed paperwork for financing and sales person promised delivery date of [redacted]. Noon of [redacted] I was informed there was no way it was going to get delivered today because they dont deliver in this area until Fridays. My husband had already gotten rid of our old mattress so now we are left without anything to sleep on. Spoke to sales person, store manager, warehouse, corporate office and NO HELP!! Desired Settlement: Refund Credit account needs to be cancelled, hit on credit report removed and down payment refunded.

Business

Response: