B And B Movers

Review: This complain is for Conn's services and products sold there. I bought an all In one ** desktop. On the 14th day I start having issues with, while I was working on it would automatically restart itself. So I called ** to try to find a solution and was on the phone for an 1hr. All they did was restored the computer, but that didn't work. It became worse, restarting itself more often and not letting me work at all. Now the issue is that I take it the next day to the store (CONN'S) and based on their policy I went over a DAY they cant replace computer the can repair it. I've talk to multiple people to a , [redacted] with solutions, [redacted] with help desk, and the manager at the actual store I bought it from, [redacted]. No one can help, they all say, it can only be repaired. I don't a Repaired computer! I only used it for 14 days and it needs to be repaired? That's not the only issue ive had with them. I have another desktop that a bought a year ago and keyboard didn't work properly. They take it and repaired it but they still have me with no keyboard.Desired Settlement: I want a NEW computer not a repaired computer, And a working keyboard!

Business

Response:

Review: I purchased a tv which I got the insurance and extended warranty on. This included accidential damage. So when the damage acured I contacted conns like I was prompted to do they sent a tech which stated someone will contact me in 24 hours which never happened so I contacted them and then was told 48 to 72 hours still no call so once I spoke to someone they say parts are being ordered and never heard from them again till I call and this time I was told they never spoken to us. Then when I was transferred to speak to someone and they say parts were never ordered and need to be replaced now ii just spoke with them and now they saying 5 to 7 days now and the payment is due on the first and my tv is still not fixedDesired Settlement: I want a phone call saying we are sending someone now to bring and replaace the tv that's what I am paying extra for so I want my stuff fixed

Business

Response:

Review: On January ** 2014 went to Conns to purchase a TV after going to various other places. I found a TV but was debating over 2 TV's, one for 1499.00 and the other for 1999.00. I opted for the 1499.00 TV since I was told that that it was a 240 hertz TV and I had seen the same TV at [redacted] but was only 120 hertz but chose the one at Conns since it had a higher hertz. So, the salesman was trying to sell me the TV for 1999.00, but I did not have enough credit for that TV. So, I bought the 1499.00 TV and when I got home, found that it was a 120 hertz TV! so I filed a complaint with the headquarters and was told that someone would contact me and no did. So I decided to drop the issue and take my loss.A week later, I received a letter from the credit card company that financed the TV telling me that my credit line increase had been denied - I never asked for a credit line increase! The salesman went ahead and asked for the increase without my consent. I was very upset and called the store manager and told him that this would hurt my credit score and he agreed and he told me to contact the credit card dept. to settle the issue and the credit card co. said the they could not help me and the store should not be asking for a credit increase, without peoples permission. They said to keep nagging Conns but they do not call me back.Please see what can be done on this issue.Thank youDesired Settlement: Want the credit line increase removed from my credit score as this is deceptive business practice!

Business

Response:

Thank you for the opportunity to respond to [redacted] complaint. Our records show on

1/**/14, [redacted] purchased a 60” Sony Smart LED TV with a limited 1-year

manufacturer warranty totaling $1323.74 financed through GE Capital. After further review and research we only

show [redacted] GE application on file. The last recorded date on file

showing [redacted] applied for Conn’s credit was on 1/**/13 and the application

was later cancelled on 3/**/13. We attempted to contact [redacted] on 2/**/14

to discuss his complaint, but we were unsuccessful in our attempts. To better assist [redacted] we will need to verify the letter that he received. [redacted] may fax a copy to [redacted]

If I may

be of further assistance, Mr. Zavala may

contact me directly at 1-800-280-1514 ext 3277.

Kind regards,

Kathryn James

Customer Relations

1-800-280-1514

ext 3277

Review: My husband and I recently purchased a Samsung Dishwasher from Conns's Store in Baytown, Tx. on January [redacted] 2014.After only one week of using the dishwasher it failed to work and wouldn't operate. On 01/**/14 My husband called the service department to discuss the broken dishwasher. He asked for an exchange but was denied and informed that the unit had to be repaired.On 01/**/14 the repair technician came to our home to assess the dishwasher and determined it needed a part that would have to ordered and we were advised that it would take 3-5 days to receive the part.While the repair technician was assessing the unit, he bent the front stainless steel panel causing a crease and causing the whole front panel of the unit to appear warped. I have made numerous phone calls to customer service and the local store and I was either told too bad, or promised a returned phone call from a manager. I have yet to receive a phone call from anyone at Conns' in 27 days!!i was informed on 02/[redacted]14 that the part that was ordered had arrived and the repair technician scheduled an appointment to repair the unit on 02/**/14. He called late that evening to inform us that he could not repair it unitl the following day.on 02/**/14 the repair tech came to fix the unit and told us that he did not have all of the correct parts and would have to again, order more parts, including the damaged front panel. We requested, again, to have the unit exchanged and were, again, denied. We were also informed that the delivery date of these parts could take up to a month or longer to receive.We are extreemely disatisfied with Conns' customer service, repair, and exchange policy. I was able to use the dishwasher for approximately one week. and I have been without it for 27 days with no end in sight!!!Desired Settlement: I would like the damaged unit exchanged.I bought and paid for a brand new dishwasher. When and if this unit is finally repaired I will have a reconditioned dishwasher, yet I will be paying for what should be a brand new one.Not to mention the complete inconvenience of being without the unit for a completely unreasonable amount of time.My husband and I have spend MANY thousands of dollars with Conns over the years and consider ourselves VERY GOOD customers and desire to be treated as such!

Business

Response:

Thank

you for the opportunity to respond to [redacted] complaint. Our records show on 1/**/14, [redacted]

purchased a Samsung dishwasher with us and 24-month repair service

agreement. We show the dishwasher was originally

picked up and installed by someone other than Conn’s delivery. [redacted] contacted us on 1[redacted]/14, and

stated lights were flashing and the control panel was not responding. A service call was set-up for 1/**/14, and

upon inspection the technician determined the Sump assembly better needed to be

replaced. [redacted] contacted us on

2/**/14 and stated while the technician was assessing the dishwasher the front

panel was damaged. Conn’s agreed to order and replace the front

panel as well. Our records show there

was a delay obtaining the necessary parts to repair [redacted] dishwasher

therefore, an exchange was approved. We

sincerely apologize to [redacted] for the delay and the experience she has had

with us. For the inconvenience, Conn’s

agreed to deliver the new dishwasher with no additional charge. We show [redacted] dishwasher was delivered

on 3/*/14.

If we may be of further assistance, [redacted] may contact us directly at [redacted]

Kind regards,

Customer Relations

Review: I purchased a TV from Conn's 3/28/2014 I was signed up for insurance I didn't ask for and was in a cash option program so I had 1 year no interst well if you fail to make a payment 10 days past your due date you are knocked out of the program well in September of 2013 I made a payment over the phone and they took my card info an applied my payment to someone else's account then they started calling me saying they haven't received my payment well by the time I proved I made the payment 10 day went by and I was knocked out of the cash option program well on 2/**/2014 I made another payment and found out I was knocked out of the program well I called them was on the phone over an hour I talked to a manager and then finally a lady name [redacted] who suppose to be th VP she promise me they would call me the next day an reinstate me but I never received a call well I on 2/**/ 2014 and ask to speak to her today and couldn't get her and my 1 year is up on 3/**/2014 and they're gonna try to make me pay interst on the account and I never missed a payment these are the issues I'm having with Conn's Electronics please help.Desired Settlement: Well on Tuesday after I found out the insurance I didn't want I had to go to the store and fill out a form to dismiss the insurance but had to go back and get a copy of my home owner's insurance to show proof I have insurance which they never explained to me and now on the phone everyday trying to check on my reinstatement I think I need some kind of credit for all the time and effort I'm putting in and i'm still getting blown off.

Business

Response:

Review: We purchased a Samsung 60 in. 3D SMART television from Conn's with the extended warranty that includes full replacement if the product is unable to be repaired. The contract states that if a technician services the item and it is not fixed in 3 visits or 30 days they will replace the item with a something equal. Our television has been serviced not starting in January and at our 4th service visit on February 19th 2014 where the technician had replaced the main board and all other parts several times. The technician indicated that he could not fix it and would submit the product for replacement which should take about 3 days. We have contacted Conn's for weeks and have been getting the run around about approval for the replacement. It has been "escalated" according to everyone I have spoken with for three weeks. This week I was told the CEO of service was reviewing it. We have yet to receive the reimbursement or a reason it is not yet approved. The product is under warranty and less than a year old and we are current on our payments for the product. Conn's is not keeping up their end of the warranty contract they pushed and pushed during the purchase of the television. The sales person bragged about how easy replacement would be if something happened.Desired Settlement: I would like Conn's to provide the replacement in the warranty contract that was purchased immediately! To stop delaying their contractual obligation and giving me the run around and wasting my time. I am entitled to a replacement of the television with equal or greater features per their warranty the sold us.

Business

Response:

Case ID: [redacted]

Thank you for the opportunity to respond to Ms. [redacted] complaint. Our records reflect that Mr. [redacted] purchased at 60”

television on 3/29/13 with 25 months extended warranty. Our service department was contacted on

5/14/13 stating that the television and camera turned on by itself. The technician reported that he reset the

television to the manufacturer’s specifications. Mr. [redacted] contacted us again

on 12/20/13 stating that the 3D turned on by itself and the menu was popping

up. Upon inspection the technician

replaced main board and three other parts. The last service call on file shows

Mr. [redacted] contacted us on 1/24/14 stating the unit would not connect to the

network. The technician found that the main board needed to be replaced once

again. The part was ordered and we later found it was on back order with the

manufacturer. We would like to apologize

for the delay. We appreciate Ms. [redacted] for bringing the issue to our attention

to ensure that this is address. Mr. [redacted] has been contacted and is aware that

the exchange has been approved. Mr. [redacted] may visit his local store to

re-select at this time.

If we may be of further assistance, Ms. [redacted] may reach us at [redacted]

Kind regards,

Conn’s Customer Relations

Review: On 2/20/2014 I purchased a Sharp Sound Bar and a window a/c unit that was off the floor. While doing the paperwork for the sale I specifically asked the sales person what their return policy was on the a/c unit, since it was a floor model and not in a box. I was informed, quit confidently, that if it did not work it could be exchanged but not refunded. I said that would be fine. I went home and and installed both the sound bar and the a/c unit. Had problems with the soundbar and noticed that it was not packaged correctly and was missing instructions. Since the weather had been very cold, there was no reason to try the a/c. I returned the sound bar the next day and received a new one since the one I was given was obviously one that had been returned before.I was still having issues with the soundbar and decided to I would return it on my next day off, which would be the following weekend.That Saturday it was very warm, so I decided to try my new a/c unit. It would not cool below 73 and started making noises. So I packed the sound bar up and removed the unit from my window and took them back to the store. When I got to the store, I was informed that they had a 24 hour return policy and that they would not take back or exchange my products. I explained that when I asked for the return policy, I was informed that I could exchange the window unit if it did not work and was never informed of a 24 hour policy. If I had been, I would have never purchased anything from the store, let a lone a floor model a/c unit that I was not going to use right away.We did check the sound bar and it did work at the store but they would do nothing for me about the a/c unit and that I would have to contact their coporate office for an okay to be put in my file to exchange the unit. On Monday March 3rd I started contacting the customer service help desk. I have had nothing but a run around with them. They did attempt to call me and I returned their call only to be sent to voice mail. When I called back I was told thatDesired Settlement: After being told that a decision had been made before anyone had spoken to me, I would like them to replace my unit or give me a refund. They can have both items back so I do not have to owe them anything. I feel that I should not have to recheck a refund policy when I specifically ask what the policy is and then to be given the run around when I am trying to get the problem resolved. When you try and return a call to what is supposed to be the coporate office, you are sent back to the helpdesk.

Business

Response:

CASE ID: [redacted]

Thank you for the opportunity to respond to Ms. [redacted]’

complaint. Our records reflect that Ms. [redacted] purchased a sound bar and

Window AC Unit via invoice # [redacted] on 2/20/14 as a Floor Model. Our return

and exchange policy does not permit the return of window AC units. Ms.

[redacted]’ signed invoice indicates that the return and exchange policy was

received. Ms. [redacted] may contact the service department at 1-855-266-6349 for

assistance with the unit. I have attached the Return and Exchange Policy given

to our customers.

If we may be of further assistance, Ms. [redacted] may contact

us directly at 1-877-358-1252.

Kind regards,

Conn’s Customer Relations

Consumer

Response:

My issues are still not completely resolved. On Monday March 17th 2014, I returned my items to the Burleson Texas store, as I had told one of the many customer service personal the previous Thursday I was going to do. After dropping the items off, I was called and told that the store could not accept my items and I needed to come back and get them. I once again called their customer service line and spoke again with another person. He informed me after a long conversation that it did show that I was approved to return my items, at no time did he tell me that I needed to fill out any forms or that I would still be responsible for any payment. I also requested a full copy of all the conversations that I have had with customer service, especially the one showing that my items have been dropped off at the store and it was approved to do so. Since that day, I have received several phone calls a day from Conn's telling me that my payment is due. I have told each person that I know longer have the items and that they were returned to the store. The last conversation I had on Monday March 24th 2014, I was told that even know that I had returned the items, it was considered to be a voluntary repossession and that I was still responsible for 50% of the total balance.I informed the customer service rep that I was not responsible and that I had it approved to return my items and not at any time was I informed that I would be required to pay for the items that I no longer had. Supposedly there is another case open and a manager is supposed to contact me about me being able to get a copy of all my conversations in regards to this matter. As of today, March 26th 2014, I have not spoken with anyone nor have I received my requested copies of said conversations.

Business

Response:

Conn’s would

like to apologize to Ms. [redacted] for the experience she has had with us. Upon further review Conn’s has agreed to

honor Ms. [redacted] request and return the sound bar and air conditioner. A credit of $298.73 has been applied to her

account and a credit of $11.93 is due to her via her Visa card. Ms. [redacted] will need to visit her nearest Conn’s

for them to apply the credit to her credit card. If we may be of further assistance, Ms.

[redacted] may contact us at 1-877-358-1252.

Sincerely,

Customer Relations Officer

Review: went to conns to look at there computers found a HP 500 c 60 computer and bought it took it home and had a issue with it right out of the box. spent two days and had my internet provider come out and said that there is a problem with the computer. That night I took it back to Conn's and talked to [redacted] the Manager. And he said he would not take the computer for exchange or refund. Since the computer does not work properly they could not replace or exchange. When their pamphlet say's fourteen day return. They did not honor it. The Manager was very unprofessional and ask me to leave the store. Not a good way to do business. If you would like to know more information call. Thank YouDesired Settlement: Just would like to be compensated for my time and frustration .

Business

Response:

Thank you for the

opportunity to respond to [redacted] complaint. Our records show on3/**/14, [redacted] purchased a Hewlett Packard desktop PC bundle with a limited 1-year

manufacturer warranty. [redacted] contacted his local store three

days after his purchase was made stating the computer was not working properly

and wished to return his item; claiming he was still within his 14 day return

or exchange policy. [redacted] was advised since the computer

was not working properly we could not return or exchange the unit but we could

service them item. As listed on the Return and Exchange Policy

*There is a 15% restocking fee on all merchandise unless merchandise has

completely failed within 24 hours of original purchase or 72 hours with Repair

Service Agreement (RSA). If your product fails while under manufacturer’s

warranty will repair your product according to these warranties.

[redacted] has been contacted and has advised us that the manufacturer agreed

to exchange his computer. We do apologize for the delay response as

a good will gesture Conn’s offered to send [redacted] a $50.00 gift card.

If

we may be of further assistance, [redacted] may contact us directly at 1-877-358-1252.

Kind

regards,

Kathryn

James

Customer

Relations

Review: I been a victim of fraud. I alone with my husband had these two accounts open in our names. [redacted] and [redacted] .The account were open fraudently with identifying information stolen from a previous application were we applied with another company. We have a fraud monitoring thing on file.Once the inquiry came on our file.We notified Conn.Conn stated there wasn't an application cause they didn't find an account.Now we both have account reporting that could of been avoided by calling the fraud alert no that intact on the consumer statement on both our files.Desired Settlement: Investigate and remove .and while in dispute please take off our fileThis causing harm

Business

Response:

Thank you for the opportunity to respond to Mr. and Mrs. [redacted] concerns regarding accounts [redacted] and [redacted]. The two accounts are currently under

investigation. Our Fraud team will reach

out to Mr. and Mrs. [redacted] to obtain any further information regarding the

accounts.

If Mr. and Mrs. [redacted] have any further questions, they

can contact our fraud team directly. We

value all of our customers and sincerely apologize for any inconvenience Mr. and

Mrs. [redacted] has experienced due to this matter.

Thank you,

Credit Help Desk Specialist

Review: I purchased a freezer from Conn's about a year ago and after it was paid off. I received a call for them saying that a year later saying that I still owed them $148.00 on a freezer that only cost about $200.00. The reason they said I owed is that I didn't show proof that I had home owners insurance upon purchase, and insurance is automatically put on purchases if proof is not provided. At no time did the salesperson ask about home owners insurance because I've made several purchases prior to this and financed them without this happening before, nor have I been asked this by a salesperson. I have home owners insurance and it wouldn't have been a problem to provide if requested for. I feel this is a tactic to fraudulently add fees to purchases. After talking to costumer service and still unable to resolve this issue only them saying its my fault that I didn't provide the Hm. owners insurance.Desired Settlement: I want my account paid off in full and CLOSED.

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted] concerns regarding account #[redacted]. According to our records Mr.

[redacted] signed a 24 month retail installment contract on June 7, 2012. The contract included a freezer for $199.97

as well as an unpaid balance of $773.35 from a previous contract.

In addition to signing the

contract, Mr. [redacted] also signed the General Information page agreeing to the

property insurance on the contract. Due

to this being a secured retail installment contract purchase, the merchandise must be insured

until the contract is paid in full. In the event the customer has an alternative

insurance policy, they are able to send that policy in to our insurance

department to receive full credit as long as the declaration page shows coverage

from the date of purchase to the present date.

On

April 21, 2014

Mr. [redacted] spoke with one of our agents and was instructed to fax over a copy

of his home owners insurance declaration page and he would receive a full

refund. We have not yet received that

information. Mr. [redacted] can fax us a

copy of his insurance to [redacted] and we can refund the amount

of the insurance from the contract at that time.

We

value Mr. [redacted] as a customer and sincerely apologize for any inconvenience

he has experienced due to this matter.

Thank you,

Credit Helpdesk Specialist

Review: Purchased the a washer the washer worked a week and quit have been given the run around about product expect you as of today item not fixed going on three weeks and they will not replace it so I have a 600.00 piece of junk sitting in my home that I have to pay for.Desired Settlement: Just wanted another machine heaving to pay to wash my family clothes and for machine is not fair.

Business

Response:

Thank you for the opportunity to respond Mrs. [redacted] complaint. Our records show on 3/17/14, Mrs. [redacted] purchased a GE washer and dryer with a 24-month Repair Service Agreement from us. Our records show on 3/31/14, Mrs. [redacted] contacted us regarding her washer; stating the unit was no longer working. A service call was set-up for 4/08/14; upon inspection the technician found multiple parts needed to be ordered. We contacted Mrs. [redacted] on 5/07/14 regarding her concerns and we were informed her washer was repaired on 4/18/14 and is working properly. During our conversation we offered Mrs. [redacted] a $100.00 gift card for the inconvenience she may have experienced as a result of the delay.

If we may be of further assistance, Mrs. [redacted] may contact us directly at 1-877-358-1252.

Kind regards,

Customer Relations

Review: I was interested in buying a mattress with this business after seeing an advertisement which stated if you were to purchase a certain type of mattress, you would receive 0% interest for 36 months and would relieve a free tv. I was helped by a salesman who was very friendly and helpful. I picked out the mattress I wanted and the salesman stated that he would check my credit and see if I was approved for a GE credit card. He said I was and my credit line was for $8,000. I was surprised and continued on with the process. When I noticed the total price I saw that my total was a little higher than I expected and brought that to his attention. He stated it was because the mattress was more expensive than it stated on the tag which was displayed on the showroom mattress. I stupidly accepted. I then asked him to show me on the contract where it stated I was going to receive the 0% interest for 36 months. He said he would but he had to go get some paperwork. I must admit I was easily distracted and forgot about the proof of no interest. He returned, I signed my paperwork and was out the door but before he stated to me that there were many other fees he didn't include and I was to be sure to not state this to the manager. As I walked out of the store I noticed I was charged for the supposedly "free" tv. I walked back in and he quickly removed the tv from my statement. When I arrived home I noticed that my contract stated I was not given 0% interest for 36 months but for 12 months, making my payments double than what I agreed to per month to avoid interest. I then realized that the salesman made it appear to me that I was approved for the GE credit card with no interest for 36 months by giving me the free tv. Which in reality I was not. I called to file a complaint with the company the day after the purchase. I then call a week later to find out the complaint was never submitted. On top of that, the salesman opened a credit card through GE for me without my knowledge which I now have 2500 open credit.Desired Settlement: I would like to receive the terms that I was originally told I was going to get plus a discount for the opening of a credit card that I never told I was going to get.

Business

Response:

Thank you for the opportunity to respond Mrs. [redacted] complaint. Our records show on 5/08/14, Mrs. [redacted] purchased a Tempurpedic Cloud queen mattress, Tempurpedic flat box spring, a queen frame, and received a free 32” Haier TV with her purchase with us. Our records show Mrs. [redacted] was approved for $2,500.00 with GE Capital; however Mrs. [redacted] total purchase price was over then limit she was approved for with GE. Our records indicate Mrs. [redacted] was approved and received a credit limit of $7,500.00 through Conn’s credit with a 12-month cash option plan. Mrs. [redacted] received copy of her signed invoice and contract which listed the number of terms and expiration date of the cash option. Therefore, we are unable to honor Mrs. [redacted] request to extend the terms of the cash option; no additional credit is due to Mrs. [redacted]

Review: In August of 2012 we purchased furniture at Conn's. We made 1 initial payment in the store the day we purchased the furniture. Before the next payment (Sept 2012) was even due my wife recieved a no interest credit card from our bank. I called Conn's and told them the situation and asked for a pay-off amount to transfer this amount onto the new credit card my wife recieved. At that time the pay off amount they gave me was $2,395.69 to pay off acccount #[redacted] Minus $348.89 which was the amount of property insurance that they charged us because we are renters. 2 days later I recieved an e-mail stating that they recieved the insurance declaration of the insurance policy and to allow 3-4 business days for the loan to be paid off. In April of this year I recieved a call from Conn's to call them back regarding some important info. When I called them back they informed me that I owed them $1,100 for the account # stated above. I explained to them that I called for a pay off in Sept 2012, almost 2 years prior to the phone call. I also explained to them that I had an e-mail supporting my statement that the loan was paid off. The original amount was $2738.59 and they would reduce the amount with proof of our renters Insurance of $348.89 leaving us a pay off amount of $2395.69. Now for almost 2 weeks they have been harrassing me with phone calls of 6 or more per day and the few times I called them to find out if they made a decision regarding this issue, they keep asking me to pay off balance and it's always a different amount. When I asked to speak to the decision maker regarding this issue they are unable to transfer or to talk to them at all. I am fed up with this constant phone calls. I don't feel we owe this money, I have e-mail proof that this loan is paid off. Please help me get this straighted out. I do not want any neg. markes on my credit for this issue. How are I liable for a paid off loan almost 2 years after the fact? Thanks for your help! [redacted]Desired Settlement: I would like for Conn's to stop hounding me with incessent phone calls and I would like confirmation that this loan is paid in full. And absolutely no impact on my credit report. Thanks

Business

Response:

Thank

you for the opportunity to respond to Mr. [redacted] concerns regarding account

#[redacted] According to our records Mr. [redacted] signed a

32-month retail installment contract on August 12,

2012.

The amount financed was $3098.73. This

included a charge of $360.14 for property insurance.

On September 8, 2012 Mr.

[redacted] made is first payment of $128.27. On September 26, 2012 Mr.

[redacted] remitted a payment of $2,392.69. Mr. [redacted] paid a total of $2520.96 on

an invoice total of $3098.73.Then on September 28, 2012 we processed an insurance credit of

$475.38. This left an invoice shortage of $102.39.

Since Mr.

[redacted] remitted the payment of $2,392.69, the account was in paid ahead status

and it forwarded the payment due date to April 25,

2014. As of May 19, 2014 Mr.

[redacted]'s payoff balance on the account is $1020.52. Please note, the payoff

balance updates daily. If Mr. [redacted] would like to pay the balance in full, he

would need to call the day he makes the payment to get an up-to-date payoff

quote.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

I submitted a complaint agaist conn's on 5/6/2014 and after a few weeks you got it taken care of and conn's admitted I owed them nothing. After a few day's the collection calls have started again up to 6 times a day. I explain to them that it is done and I owe them nothing and they can even read the notes in there computor. They keep telling me they will get it handled but the calls won't stop. This needs to stop yesterday, the assigned ID number is [redacted]

I want them to stop calling, I want assurances that I will not have any negative marks on my credit period, and I want a account payed and closed letter Immediatley not 30 day's and A 60" LED SMART TV FREE OF CHARGE DELVERED. I know I can't get everything, but first three is a MUST.

Regards,

Business

Response:

Thank

you again for the additional opportunity to respond to Mr. [redacted] concerns

regarding account #[redacted]. The

credits are in the process of being applied to the account. We have placed a cease and desist on all

phone numbers associated with Mr. [redacted] account. The final credits will be applied to the account

within 7-10 business days and the account will close. Mr. [redacted] has not

assessed any negative credit marks associated with this account. Again,

Mr. [redacted] will receive a close-out letter and the payment history on the

account within 30 days of the account closing to retain for his records.

Review: I had a delivery from Conns twice in November 2013, the 2nd set of delivery men damaged our floor.I have been reaching out and I have sent pictures like they have requested and no response. **This was a brand new home and nothing was in the room til Conns delivered the merchandise.Desired Settlement: The deposit to the home is 1275.

Business

Response:

Thank you for the opportunity to respond to Ms. [redacted] complaint. Ms. [redacted] has been contacted

regarding her concerns and a settlement agreement has been reached. If Ms. [redacted] has any additional questions or

concerns she will contact me directly.

Kind regards,

Kathryn James

Review: Conn's has the worst business practices of any company I know. I have worked in the collection field for 10 years and I know calling 15 times in one day and leaving 5 voice mails violates the FDCPA Laws.Desired Settlement: no settlement requested

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted] concerns regarding the number of collection calls he has received on his

accounts.

According to our records, Mr. [redacted] has two retail

installment accounts with Conn’s. Account #[redacted] and account

#[redacted].

Mr. [redacted] signed a 32-month retail installment

contract on April 4,

2013 which created account #[redacted]. The monthly payment

due date is scheduled for the 4th of every month on account #[redacted]. He also

signed a 32-month retail installment contract on January 2,

2014.

The monthly payment due date is scheduled for the

2nd of every month on account

[redacted].

When the payments on Mr. Rivera’s accounts are late, we

start call attempts to ensure the payments will be made in a timely

manner. It is a normal practice for our company to begin call attempts the first

day the payments are late.

To prevent the calls, Mr. [redacted] has the option to

pay on-line, in his local Conn’s store, by mail, or over the phone if it is more

convenient before the payments are due. Mr. [redacted] has also listed the phone number associated with his accounts as home, work and

cell. Please note, when a customer has one number listed in multiple telephone

fields, this will result in multiple calls when both accounts become past due.

We ask that Mr. [redacted] confirm his correct phone numbers, and we will adjust our

records accordingly.

If Mr. [redacted] pay cycle has changed, he may benefit

from requesting a due date change on both accounts. We ask that

Mr. [redacted] contact us if he thinks it may be beneficial for him to change the

due date on his accounts.

We value Mr. [redacted] as a customer and appreciate any

feedback he has to offer.

Review: On Feb. 1 2014 I purchased a washer and dryer from Conns Lufkin Store. On June 6, 2014 I started getting a error message on the washing machine and no water would run through it. I called the service center for them to send someone out to fix it. After not hearing from them in 4 days I called back and was told they did not have a repairman in this area to fix it and that they would replaced the washer with approval.They had me do another agreement on the 17th and I was told that they would deliver the washer on the 18, which they did not. I have called these peoples several time includeing the head office. I have been with out a working washing machine just about the whole month. I have lived up to my agreement, they have not.Conns policy is Conns authorized service technicians are dedicated to repairing your product as quickly as possible. I am also paying for extended warranty on the washer and dryer.

Product_Or_Service: HE TOPLOAD WASHER

Order_Number: [redacted] Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I want a refund for this month that I was not able to use my washer. I also want Conns to come to pick up this washer and dryer without me having to wait another week before I can purchase another one and wash my clothes. I am also writing this so there will be no repercussions on my credit, because they have not work with me any kind of way in honoring there agreement. If there is any way you can help me convince the to come and get this washer and dryer, before the

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] complaint. Our records show on

2/1/14, Mrs. [redacted] purchased a Samsung washer and dryer with a 24-month

Repair Service Agreement Plan. On 6/6/14, Mrs. [redacted] contacted us stating the

washer is displaying an error code “1E”. Although we did not have a service

technician in her area, we contacted the manufacture to locate an authorized

service provider however; due to the location we were unsuccessful in our

attempts. On 6/16/14, we received an approved authorization from the

manufacture to exchange Mrs. [redacted] washer due to the delay. Mrs. [redacted] was originally scheduled for delivery on 6/25/14 however; due to the weather

our delivery team was unable to deliver the unit as scheduled therefore

delivery was re-scheduled for Wednesday 7/2/14 which is the only day of the

week we deliver to Crockett, TX. On 7/2/14, Mrs. [redacted] was contacted by

Conn’s delivery to provide an estimated time of arrival however; Mrs. [redacted]

informed our delivery team that she did not want another washer and wanted the

old unit picked up therefore the new washer was not delivered. At this time we

are unable to honor Mrs. [redacted]’s request to return her washer. Conn’s offers

a 30 days Return and Exchange Policy on appliances; Mrs. [redacted] has been

approved to exchange her washer and the unit is still available for delivery. Mrs.

[redacted] will need to contact delivery to schedule a Wednesday appointment that

is convenient for her. In addition, as a good will gesture Conn’s has agreed to

honor Mrs. [redacted]’s request an issue a credit of $89.14(monthly payment) to

her account ending with 05-31.

If we may

be of further assistance, Mrs. [redacted] may contact Customer

Service at [redacted]

Kind regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

From: [redacted]

Sent: Monday, July 21, 2014 3:20 PM

To: drteam

Subject:

In anser tio your email onjuly 10 2014. The problem has not been resolved. The washer and dryer is still at my house. They refused to pick it up and telling me I have to pay the balance on the account. I only had the set for 4 months before the washer broke. Like I stated in the last email I was paying for the exstended warranty, therefore I shouldnt have had to wait over a month to have it repaired. I have called them several times to come and pick it up, without results. They did not give me a refund for the month of june and I did not make a payment for the month of July. All I want is for them to comeand pick them up at this point.

Regards,

Review: First off they called me 3'days.before my due date.to harress me and also disrespect me and belittle me. I found out the phone they sold me that was suppose to be.new was black listed and I told them and they do.nothing.to.make ir... they call all.day.long.from.ABOUT 2 0Desired Settlement: To take.the.cell.phone.back and.call.it evem. evenK

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] complaint. Conn's provides our consumers with courtesy calls as a

reminder of their due date; these calls are never intended to harass consumers

and are friendly reminders of approaching payments. Our records show on

3/29/14, Mrs. [redacted] purchased a Samsung Galaxy S3 Prepaid Cell Phone Bundle

with a limited 1-year manufacturer's warranty. At the time of purchase, Mrs. [redacted]

signed her invoice acknowledging she received a copy of Conn's Return and

Exchange Policy which states No Returns or Exchanges on Mobile Smartphones. Mrs.

[redacted] contacted us on April 4, 2014 via email and stated the phone she

purchased was not 4g and did not have a case, sim card, or memory card. Mrs. [redacted] was reminded at the time of the

Return and Exchange Policy that she had received at the time of purchase. After further research, we confirmed Mrs.

[redacted] received a new phone which was included in the bundle package. At this

time we are unable to honor Mrs. [redacted]'s request to return the phone due to

Conn's Return and Exchange Policy.

If we may be of further assistance, Mrs.

[redacted] may contact Customer Service at [redacted]

Kind regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.] I READ OVER THE RESPONSE GIVEN TO ME BY CONNS, AND THE PROBLEM I HAD WAS NOT EVEN MENTIONED. I HAD SEVERAL COMPLAINTS ABOUT HOW I WAS TREATED AND ALL THE HARASSING PHONE CALLS BEFORE MY DUE DATE WAS EVEN DUE.. I.DID NOT CALL ABOUT IT NOT BEING A 4G AT ALL, NEVER DID THAT HAPPEN. I WENT INTO THE BUSINESS LOCATION TO SPEAK TO THE SERVICE CENTER ABOUT CANCELING THE TO EXPENSIVE INSURANCE. AND WAS TOLD THAT IF I WANTED TO RETURN BOTH ITEMS THAT I WOULD HAVE TO PAY A RESTOCKING FEE AND WHEN I FOUND OUT THROUGH ANOTHER COMPANY THAT THE PHONE WAS BLACKLISTED AND REPORTED STOLEN. ALSO WHEN I CALLED "G.E. CAPITAL" THENPEOPLE THAT HANDLE THEIR PAYMENTS OVER THE INTERNET, I WAS ASKED FOR MY S.S. # AT THAT TIME I WAS TOLD THAT I WAS NOT USING TMY CORRECT S.S. # AND THAT THEY HAD ANOTHER PERSON WITH MY S.S. # THAT HAD AN ACCOUNT WITH THEM FOR SEVERAL YEARS??!! I MADE CONNS AWARE OF THIS AND THAT I WANTEDNTO KNOW WHAT WAS GOING ON? AND THEY HAVE NEVER CALLED BACK OR EVEN ATTEMPTED TO RETURN MY CALL PERTAINING THIS CONCERN. I GET CALLS ABOUT 6 TIMES A DAY FROM A COMPUTER AND A LIVE REP. AND IF I MISS THE CALL, THEY ALWAYS LEAVE A MESSAGE, A COMPUTERIZED WOMAN, BUT EVERYTIME A CHECK THE LIVE MESSAGE FROM A [redacted]- ----# ITS ALWAYS THE SAME PERSON FROM THEIR COMPANY, THEY NEVER SAY ANYTHING JUST SIT THERE AND REMAIN QUIET. I DONT UNDERSTAND WHY THEY DO THAT ALL DAY AND EVERYDAY. FROM SUN UP TO ALMOST 9 P.M. AT NIGHT. ALSO I GOT A.EMAIL SAYING THAT THEY TRIED OPENING A NEW ACCOUNT JUST LAST MONTH THEMSELVES??? I DON'T UNDERSTAND WHY WOULD DO THAT.. ? THAT IS ALL I CAN SAY FOR NOW BUT WILL BE IN TOUCH. THANKS SO MUCH FOR YOUR HELP WITH THIS PROBLEM AND COMPLAINT. I APPRECIATE YOUR HELP EXTREMELY.

Review: went into the store to make a purchase-the sales person [redacted]-did alot of fast talking and I believed everything he said-i was ONLY approved for a $4,000.00 credit limit-my bill came in at 5158.15! I made 2 purchases on 7/25-the second one was a computer that I was undecided to the less expensive one or Mac-was told that I can use my 10% discount on the MAC and if I put down 300.00 I would be below my limit--i did not get my 10% discount nor stayed below my limit-I called Conns 1-800 number for help and they told me I had to go into the store in person-I was living still in ** and had to wait until I was back in **-I went into the store on 8/25 and was told I was directed to the manager on duty and he not only told me I was lying but I did not get my 10% off even though I have my letter still and was told that the "extra" charges was delivery and taxes and that [redacted] no longer worked at this storeDesired Settlement: would like my 10% off that I was promised on my computer and letter and a clear written explanation on how and why I was allowed to go over my $4,000.00 approved credit

Business

Response:

Thank you for the

opportunity to respond Mrs. [redacted]’s complaint. Our records show on 7/25/14, Mr. [redacted] purchased a [redacted] with a 37-month Repair Service Agreement, a Serta Initiative, (2)

king/twin XL box springs, and a Frigidaire freezer. Mrs. [redacted] received a

free 32” Haier LED TV with her qualifying purchase; Mrs. [redacted] elected to have

her TV and her mattress set delivered and elected to pick up her Macbook from

our [redacted] location.

We received Mrs. [redacted]’s complaint and confirmed she received a

promotional offer for 10% off discount and 12-months no interest on her new

purchase. After reviewing Mrs. [redacted]’s invoice and promotional letter we

found Mrs. [redacted] purchase only qualified for the 12-months no interest.

The items Mrs. [redacted] purchased were manufacturer unilaterally priced which is

excluded from the 10% discount. Per the promotional offer: Offers valid on any

single item purchase $599 and up when made with Conn’s Credit. Excludes [redacted] and manufacturer unilaterally priced

items.

Therefore, we are unable to honor Mrs. [redacted]’s request to credit

her account 10%. We have included a copy of the promotional offer that we

were offering at the time of Mrs. [redacted]’s purchase. We value Mrs. [redacted]

as a consumer and appreciate her business with us. As a token our

appreciation we have mailed Mrs. [redacted] a $100.00 gift card.

If we may be of further assistance, Mr. [redacted] may contact Customer

Service at ###-###-####.

Kind regards,

Review: I purchased a sofa set for about [redacted] with warranties. The sofa loveseat chair and ottoman was delivered in [redacted]. When received the product the chair was torn in front of me by the delivery guy and wrote on the delivery paper that it has been torn when the delivery guy pulled the wooden feet from the chair. The sofa creeked and I was told by the store manager to call customer service. The loveseat on the sides bumpy and dust cover had staples out and scratched my daughter in the back. the ottoman top is sewn crooked. Had several repair techs out. the last tech opened the bottom of my sofa and the frame was broken. I told the repair tech that I wanted it replaced and he said that he was here to fix it. So he continued to pound and add screws and nails to repair my expensive sofa that was delivered with a broken frame. I called again customer service the sofa still makes tons of noise when you sit or get up and they said that the sofa was going to be replace. I went in to the store to get and exchange at the metro store and the manager Josiah told me that the sofa is discontinued. I told the manager that I have the whole set. He said call customer service and request that and exchange for the whole set the set is discontinued. Customer service approved that the whole set be replaced. I went in to look at the furniture and there is nothing that I like for my living room that is already painted and all the decorations that I had bought to match the set I bought. The manager Josiah said call back and see if they will give credit to purchase other items in the store since nothing in here in sofas that you like. I called customer service and they said that they had done enough and that no could only replace in furniture. I have had tons of problems with this furniture and they act like they are doing me a favor by replacing the furniture when this is a discontinued item. That is not my fault. If they would have taken care of this in the beginning.Desired Settlement: I would like a refund for the sofa loveseat chair and ottoman plus tax and warranties. This is the worst customer service I have received from any store and will not buy anything from this store again.

Business

Response:

Thank you for

the opportunity to respond Mrs. [redacted]’s complaint. Our records show on [redacted], Mrs. [redacted]

purchased the [redacted] furniture set which consists of four pieces

(sofa, loveseat, chair, and ottoman) with a 48-month [redacted] Plan and

received delivery on [redacted]. At the

time of Mrs. [redacted]’s purchase, Conn’s had a No Return or Exchange Policy

on all furniture except for manufacturer’s defect. After further review of Mrs. [redacted]’s

service history, Conn’s agreed to exchange her sofa under the terms and

conditions of the [redacted] Plan however; the loveseat, chair and ottoman were

up to the manufacturer’s specifications and did not meet the qualifications for

an exchange. Our records show we no longer had the sofa Mrs. [redacted]

originally purchased therefore, as a gesture of goodwill Conn’s agreed to issue

an in-store credit on all four pieces to re-select new furniture. Conn’s is willing to apply the credit to Mrs.

[redacted]’s Conn’s account however; once the [redacted] Plan has been

fulfilled under the terms and conditions, the warranty is non-refundable. If

Mrs. [redacted] would like to have the credit applied to her account she may

contact us at ###-###-#### and reference helpdesk ticket number [redacted] to

process credit to account.

If we may be of

further assistance, Mrs. [redacted] may contact Customer Service at

###-###-####

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. The metro store said that the warranty was going to be applied to the new furniture and now they don't want to refund the warranty. This was a manufacture defect not a claim for the warranty. It is not my fault that this was a sofa that was discontinued, nor that they didn't handle the sofa frame being broken the first call after delivery. This would not have not been a problem but they sent a repair technician for a broken frame instead of replacing when it was not discontinued. This company has the worst customer service. I have pictures of the frame the repair technician wanted to fix and was unable to do so. When I call Conn's to pick up the furniture they said it would be a repo and a repo is if I stop paying the loan. I have been paying this loan all along. This company acts like they are doing me a favor by replacing all the furniture. I worked for [redacted] and that is something that you do since the set would not be complete without the sofa to the set. No one would want a sofa from another set that don't match. If I wanted that I would have purchased an unmatched set. This is extended warranty the furniture has a warranty already and they are trying to keep that when they already had agreed to give that as a credit. I would like the warranties and the set refunded. I have Conn's more than five times to send me an invoice on the charges and the payments and till this day have never received.

Thank You

Business

Response:

Thank

you for the opportunity to respond Mrs. [redacted]’s additional comments. The original exchange option that was offered

to Mrs. [redacted] would have replaced the sofa only. The manufacturer’s warranty covers individual

pieces but not a group. The

[redacted] Plan purchased with us was a 48 month plan from the date of

purchase, as indicated on her invoice. In

order to facilitate Mrs. [redacted]’s request her [redacted] Plan was used

and is considered fulfill therefore we are unable to honor her request for a

refund of the [redacted].

In

regard, to Mrs. [redacted]'s request for a copy of her invoice and payment

history; our records show a copy of the invoice and general loan ledger was

sent on [redacted] upon request.

We have also included a copy of the invoice, general loan ledger and

[redacted] Plan for Mrs. [redacted]’s records.

If we

may be of further assistance, Mrs. [redacted] may contact Customer Service at

###-###-####

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. I also want the tax that I paid for the merchandise. The manager of the metro store said that the warranty would be also included so now they are not going to honor that. The warranty is for stains not for defects on the merchandise. Conns acts like they are doing me a favor by replacing the set. The furniture is discontinued, and this was not a choice of mine the sofa was delivered broken and the furniture was made poorly. The only way that this complaint will be satisfied is if the warranty , tax and the merchandise is returned by refund to check to me because this matter has been since [redacted]

Review: In [redacted] I made a purchase with Conn's almost close to $5,000, my intent was to only purchase a refrigerator and stove. I stopped at Conn’s because there newspaper add advised any appliance purchased $799 and up qualified for no interest. When purchasing my appliances with Conn’s I was advised that my refrigerator would not qualify because it was a clearance item (which I was ok with) but my TV, Stand, and Stove qualified. After making my second payment I asked what was the payoff amount for the refrigerator because I wanted to pay this off right away, this is when I was informed that my stove and refrigerator were accruing interest. I asked the store what could be done to correct the mistake because clearly the store, newspaper ad, and sales representative advised me that the stove would qualify for no interest. [redacted] was extremely rude and told me “I’ll see what I can do but I’m sure nothing can be done.” With no response back from the store I contacted customer service several times with no help. Different representatives advised me of different things. I advised them that all I want to do is correct this error. Well after numerous phone calls I was told that the issue could not be resolved and could not be moved off one ticket to another ticket so the stove did not accrue interest. I extremely upset that they were not able to honor there advertised pricing so now I am going to end up paying $2,000 for a $900 stove.Desired Settlement: The only thing I want is for my stove to no longer accrue interest and to be correctly honored as the advertisement said.

Business

Response:

Thank you for

the opportunity to respond to [redacted] concerns regarding account

#[redacted].

According to

our records, [redacted]a signed two 32-month retail installment contracts on [redacted] 18, 2014. One of those contracts

included a 12-month no-interest financing promotion and the other contract did

not. The range was supposed to be added to the contract that included the

12-months no interest financing; however, it was listed on the contract that

did not qualify for the promotion.

We are going

to manually calculate the 12-months no-interest financing offer for account

#[redacted], which did not originally qualify for the promotion.

Please note,

it may take 7-10 business days for the process to be completed.

We value [redacted] as a customer and sincerely apologize for any inconvenience she has

experienced due to this matter. Thank you,[redacted]