B And B Movers Reviews (916)
Review: went into the store to make a purchase-the sales person [redacted]-did alot of fast talking and I believed everything he said-i was ONLY approved for a $4,000.00 credit limit-my bill came in at 5158.15! I made 2 purchases on 7/25-the second one was a computer that I was undecided to the less expensive one or Mac-was told that I can use my 10% discount on the MAC and if I put down 300.00 I would be below my limit--i did not get my 10% discount nor stayed below my limit-I called Conns 1-800 number for help and they told me I had to go into the store in person-I was living still in ** and had to wait until I was back in **-I went into the store on 8/25 and was told I was directed to the manager on duty and he not only told me I was lying but I did not get my 10% off even though I have my letter still and was told that the "extra" charges was delivery and taxes and that [redacted] no longer worked at this storeDesired Settlement: would like my 10% off that I was promised on my computer and letter and a clear written explanation on how and why I was allowed to go over my $4,000.00 approved credit
Review: I had a delivery from Conns twice in November 2013, the 2nd set of delivery men damaged our floor.I have been reaching out and I have sent pictures like they have requested and no response. **This was a brand new home and nothing was in the room til Conns delivered the merchandise.Desired Settlement: The deposit to the home is 1275.
Review: I have bought at the Conns in [redacted]everal times and have no problems or issues however that last time I bought a dinning set and tv for one of my [redacted],I asked about the rebate for free delivery and was told by the salesman to just fill out the form at home and send it in, I thought that was a little weird as all the other salesmen did the paper work for us and we just had to mail it in. I went home to find out I could not do that. when my wife went to store the following week she was told by the manager that there was no promotion for that week of free delivery, I just feel like we were misled and lied to just so they could get the sale and to be honest I still haven't received the rebate from my last purchase for free delivery.Desired Settlement: I just want the free delivery of $[redacted] credited to my account(s)
On Sunday April 19, 2015 my husband and I went to Conn's in Amarillo, TX. We had no intention on purchasing anything. We were there to look. We did find a good deal on a couch and on a dishwasher. After a couple of hours talking with [redacted], we decided to purchase both items. [redacted] was very helpful. Our items were to be delivered on the following Friday. On Friday morning, my husband received a call from [redacted] saying that the dishwasher we had purchased was delivered to the WRONG house (it was a floor model). She said there was nothing they could do to get it back. My husband hung up with her and called me. I decided to call her and talk to her myself. Again, when I spoke with her, she was very kind and apologetic. I asked her what could be done to rectify the situation and she told me a few different options. The first option was to get the same dishwasher in stainless steel (which we do not want). The second option (we chose this to begin with) was for [redacted] to try to find something similar at about the same price. The third option was to refund the dishwasher to our DEBIT CARD because we had made a down payment which made it possible. The fourth option was to refund the dishwasher to our CONNS card. [redacted] told me that she would call me or text me if she was able to find a dishwasher. Four hours later, I finally called [redacted] again. She immediately said that she was unable to find a dishwasher. So, I asked her what would happen to our payments if the dishwasher was taken off the CONNS card. She told me that either it would lower our payments $3 a month or we would have 1-2 less months to pay on our card. This is when I started to get angry. We purchased a $300 dishwasher along with the couch. Our payments are going to be around $80 a month for 30 months. By my calculations, if our payment was lowered $3 a month, in 30 months, we would be receiving $90 for a $300 dishwasher. Then, if we were to have 1-2 less months to pay, we would be receiving at the most $160 for a $300 dishwasher. This ABSOLUTELY did not make any sense to me so I decided to call the manager. [redacted]....what can I say about him? When I got on the phone with him to explain my situation, he said, "I know who you are." I asked him about the payments only being lowered $3 a month or only knocking off one to two payments. He said that he was not sure what [redacted] was looking at but that our payments would be $10 lower a month. He then said that he could give us a full refund including taxes onto our DEBIT card instead of lowering our payment amount. I told him that we would like to have the refund placed on our DEBIT card so we would be able to go somewhere else to purchase a dishwasher. He stated that he would put the refund on our DEBIT card the next day (Saturday) and call me when it was finished. I never received a call back from him. Finally, on Tuesday, my husband decided to call and check on the status of our refund. He spoke to [redacted] who stated that the refund had been issued to our CONNS card. My husband asked why it had been done that way and [redacted] pointed the finger at someone else saying that THEY had issued the refund before HE had the chance to do it. My husband asked if it could be changed and [redacted] said he would have to call the district manager to get approval to change it and he would call my husband back in the morning. My husband said he would wait on hold while [redacted] "called" the district manager. Of course, when [redacted] returned to the phone, he again told my husband that there was nothing that he could do about the refund. Now, we don't have a dishwasher that WE PAID FOR, we don't have the REFUND WE ASKED FOR, and we can't go to any other store to buy a new dishwasher because of how the refund was issued.
Review: In August of 2012 we purchased furniture at Conn's. We made 1 initial payment in the store the day we purchased the furniture. Before the next payment (Sept 2012) was even due my wife recieved a no interest credit card from our bank. I called Conn's and told them the situation and asked for a pay-off amount to transfer this amount onto the new credit card my wife recieved. At that time the pay off amount they gave me was $2,395.69 to pay off acccount #[redacted] Minus $348.89 which was the amount of property insurance that they charged us because we are renters. 2 days later I recieved an e-mail stating that they recieved the insurance declaration of the insurance policy and to allow 3-4 business days for the loan to be paid off. In April of this year I recieved a call from Conn's to call them back regarding some important info. When I called them back they informed me that I owed them $1,100 for the account # stated above. I explained to them that I called for a pay off in Sept 2012, almost 2 years prior to the phone call. I also explained to them that I had an e-mail supporting my statement that the loan was paid off. The original amount was $2738.59 and they would reduce the amount with proof of our renters Insurance of $348.89 leaving us a pay off amount of $2395.69. Now for almost 2 weeks they have been harrassing me with phone calls of 6 or more per day and the few times I called them to find out if they made a decision regarding this issue, they keep asking me to pay off balance and it's always a different amount. When I asked to speak to the decision maker regarding this issue they are unable to transfer or to talk to them at all. I am fed up with this constant phone calls. I don't feel we owe this money, I have e-mail proof that this loan is paid off. Please help me get this straighted out. I do not want any neg. markes on my credit for this issue. How are I liable for a paid off loan almost 2 years after the fact? Thanks for your help! [redacted]Desired Settlement: I would like for Conn's to stop hounding me with incessent phone calls and I would like confirmation that this loan is paid in full. And absolutely no impact on my credit report. Thanks
Review: I purchased a TV from Conn's 3/28/2014 I was signed up for insurance I didn't ask for and was in a cash option program so I had 1 year no interst well if you fail to make a payment 10 days past your due date you are knocked out of the program well in September of 2013 I made a payment over the phone and they took my card info an applied my payment to someone else's account then they started calling me saying they haven't received my payment well by the time I proved I made the payment 10 day went by and I was knocked out of the cash option program well on 2/**/2014 I made another payment and found out I was knocked out of the program well I called them was on the phone over an hour I talked to a manager and then finally a lady name [redacted] who suppose to be th VP she promise me they would call me the next day an reinstate me but I never received a call well I on 2/**/ 2014 and ask to speak to her today and couldn't get her and my 1 year is up on 3/**/2014 and they're gonna try to make me pay interst on the account and I never missed a payment these are the issues I'm having with Conn's Electronics please help.Desired Settlement: Well on Tuesday after I found out the insurance I didn't want I had to go to the store and fill out a form to dismiss the insurance but had to go back and get a copy of my home owner's insurance to show proof I have insurance which they never explained to me and now on the phone everyday trying to check on my reinstatement I think I need some kind of credit for all the time and effort I'm putting in and i'm still getting blown off.
Review: My payment was due on July 4, 2014. I went into the store and brought a tv. The sales rep, added this to my account, which meant that I had no payment for the month of July. My Payment was moved to Aug 15, 2014. The sales Rep told me I might be getting a phone call and for me to let them know that I refinance my contract. I have recd 7 phone calls, and I tell them that I refinance my contract. I was told that they were talking to their manager to stop the calls. Today, I recd another call and I told them the same thing, I ask for a manager, she told me that there no notes about this on my accounts and it would take 30 to combine my account and thats when they would stop calling.Desired Settlement: I would like a phone calls telling that it was taken care of and I would not be rec any more calls.
Review: I was interested in buying a mattress with this business after seeing an advertisement which stated if you were to purchase a certain type of mattress, you would receive 0% interest for 36 months and would relieve a free tv. I was helped by a salesman who was very friendly and helpful. I picked out the mattress I wanted and the salesman stated that he would check my credit and see if I was approved for a GE credit card. He said I was and my credit line was for $8,000. I was surprised and continued on with the process. When I noticed the total price I saw that my total was a little higher than I expected and brought that to his attention. He stated it was because the mattress was more expensive than it stated on the tag which was displayed on the showroom mattress. I stupidly accepted. I then asked him to show me on the contract where it stated I was going to receive the 0% interest for 36 months. He said he would but he had to go get some paperwork. I must admit I was easily distracted and forgot about the proof of no interest. He returned, I signed my paperwork and was out the door but before he stated to me that there were many other fees he didn't include and I was to be sure to not state this to the manager. As I walked out of the store I noticed I was charged for the supposedly "free" tv. I walked back in and he quickly removed the tv from my statement. When I arrived home I noticed that my contract stated I was not given 0% interest for 36 months but for 12 months, making my payments double than what I agreed to per month to avoid interest. I then realized that the salesman made it appear to me that I was approved for the GE credit card with no interest for 36 months by giving me the free tv. Which in reality I was not. I called to file a complaint with the company the day after the purchase. I then call a week later to find out the complaint was never submitted. On top of that, the salesman opened a credit card through GE for me without my knowledge which I now have 2500 open credit.Desired Settlement: I would like to receive the terms that I was originally told I was going to get plus a discount for the opening of a credit card that I never told I was going to get.
Review: My husband and I recently purchased a Samsung Dishwasher from Conns's Store in Baytown, Tx. on January [redacted] 2014.After only one week of using the dishwasher it failed to work and wouldn't operate. On 01/**/14 My husband called the service department to discuss the broken dishwasher. He asked for an exchange but was denied and informed that the unit had to be repaired.On 01/**/14 the repair technician came to our home to assess the dishwasher and determined it needed a part that would have to ordered and we were advised that it would take 3-5 days to receive the part.While the repair technician was assessing the unit, he bent the front stainless steel panel causing a crease and causing the whole front panel of the unit to appear warped. I have made numerous phone calls to customer service and the local store and I was either told too bad, or promised a returned phone call from a manager. I have yet to receive a phone call from anyone at Conns' in 27 days!!i was informed on 02/[redacted]14 that the part that was ordered had arrived and the repair technician scheduled an appointment to repair the unit on 02/**/14. He called late that evening to inform us that he could not repair it unitl the following day.on 02/**/14 the repair tech came to fix the unit and told us that he did not have all of the correct parts and would have to again, order more parts, including the damaged front panel. We requested, again, to have the unit exchanged and were, again, denied. We were also informed that the delivery date of these parts could take up to a month or longer to receive.We are extreemely disatisfied with Conns' customer service, repair, and exchange policy. I was able to use the dishwasher for approximately one week. and I have been without it for 27 days with no end in sight!!!Desired Settlement: I would like the damaged unit exchanged.I bought and paid for a brand new dishwasher. When and if this unit is finally repaired I will have a reconditioned dishwasher, yet I will be paying for what should be a brand new one.Not to mention the complete inconvenience of being without the unit for a completely unreasonable amount of time.My husband and I have spend MANY thousands of dollars with Conns over the years and consider ourselves VERY GOOD customers and desire to be treated as such!
Review: Went in to Conns store [redacted] and purchased mattress and box springs. Signed paperwork for financing and sales person promised delivery date of [redacted]. Noon of [redacted] I was informed there was no way it was going to get delivered today because they dont deliver in this area until Fridays. My husband had already gotten rid of our old mattress so now we are left without anything to sleep on. Spoke to sales person, store manager, warehouse, corporate office and NO HELP!! Desired Settlement: Refund Credit account needs to be cancelled, hit on credit report removed and down payment refunded.
Review: First off they called me 3'days.before my due date.to harress me and also disrespect me and belittle me. I found out the phone they sold me that was suppose to be.new was black listed and I told them and they do.nothing.to.make ir... they call all.day.long.from.ABOUT 2 0Desired Settlement: To take.the.cell.phone.back and.call.it evem. evenK
Review: Dear Revdex.com a few months towards end of last year I went to Conn's because I had a screen shot on my cell of two couches that I liked I went in a sales person was showing me around I told him I was legally blind and have very limited vision in my left eye and showed him what I wanted he shoved some tables down in the contract which I told him a couldn't read he rushed me and I came home well my partner reads the contract and says do you realize they charged you more than double added protection that was mentioned in one item not multiple and some coffee tables I said I told him I didn't want the coffee tables I called the store was given hell but they dropped the protection and the tables but never did anything about the extra charges I stopped paying they came got their sofas like two days before my birthday on [redacted] or 12 I have to have my partner look for the paper I was glad they took their merchandise there was zero scratches the sofas just sat on a display I sat on them once they still smelled new so I was expecting them to contact their collection and drop the charges I don't see that being done I have not called them because it's a nightmare to deal with them
Review: Purchased the a washer the washer worked a week and quit have been given the run around about product expect you as of today item not fixed going on three weeks and they will not replace it so I have a 600.00 piece of junk sitting in my home that I have to pay for.Desired Settlement: Just wanted another machine heaving to pay to wash my family clothes and for machine is not fair.
Review: I purchased a freezer from Conn's about a year ago and after it was paid off. I received a call for them saying that a year later saying that I still owed them $148.00 on a freezer that only cost about $200.00. The reason they said I owed is that I didn't show proof that I had home owners insurance upon purchase, and insurance is automatically put on purchases if proof is not provided. At no time did the salesperson ask about home owners insurance because I've made several purchases prior to this and financed them without this happening before, nor have I been asked this by a salesperson. I have home owners insurance and it wouldn't have been a problem to provide if requested for. I feel this is a tactic to fraudulently add fees to purchases. After talking to costumer service and still unable to resolve this issue only them saying its my fault that I didn't provide the Hm. owners insurance.Desired Settlement: I want my account paid off in full and CLOSED.
Review: I been a victim of fraud. I alone with my husband had these two accounts open in our names. [redacted] and [redacted] .The account were open fraudently with identifying information stolen from a previous application were we applied with another company. We have a fraud monitoring thing on file.Once the inquiry came on our file.We notified Conn.Conn stated there wasn't an application cause they didn't find an account.Now we both have account reporting that could of been avoided by calling the fraud alert no that intact on the consumer statement on both our files.Desired Settlement: Investigate and remove .and while in dispute please take off our fileThis causing harm
Review: I bought a ** refrig and an EXTRA filter, $49.97 at the salesman request on April 4,2015.Conn's delivered the unit on April 6' 2015. 2 employees told us at the install we did not have a water shut off so they could not hook it up. I tried to explain the shut off was under the sink where there are 2 separate shut off's. So they rescheduled for a couple days later in the week. I called our plumber and set an appointment for 2 days later. He came to the house and said we had 2 shutoff's, I said I know. After checking it out our plumber said we should chan** the under the sink filters or replace the unit so we replaced the unit. Conn's cane back with 2 new installers who told me the other installers new about the shut off's but they are lazy and don't like to install big units! So this was not the first time they pulled this. It took some time for our plumber to **t the new system, it came in about a week later, and he installed it with a new sink. After it was hooked up he told me I don't need either filter for the refrig, (1) came with the unit and I had the extra one from the store. I told the salesman Scott Adams about the filter and he said just bring it back if I don't need it. So I tried to return it to the store along with the one that came with on May 13 or 14 not sure.I explained I only wanted credit for the EXTRA filter I bought, and they could have the one that came with the unit. The store rep told me I would have to call Customer service did not say why. So I called CS and they told me it was past 30 days and they could not take it back. I explained what happened with the delay due to the new filters under the sink and the fact there installers told me I have no shut off.I like the new fridg. but have a hard time understanding why no one mentioned the 30 day return deal nobody! And now they want to screw me for 49.47 after buying a 3000.00 unit?Desired Settlement: Conn's can have both filters, all I request is the credit of $49.97 for the EXTRA filter they sold me and never mentioned the 30 day return.Thanks for your help.
Review: On January ** 2014 went to Conns to purchase a TV after going to various other places. I found a TV but was debating over 2 TV's, one for 1499.00 and the other for 1999.00. I opted for the 1499.00 TV since I was told that that it was a 240 hertz TV and I had seen the same TV at [redacted] but was only 120 hertz but chose the one at Conns since it had a higher hertz. So, the salesman was trying to sell me the TV for 1999.00, but I did not have enough credit for that TV. So, I bought the 1499.00 TV and when I got home, found that it was a 120 hertz TV! so I filed a complaint with the headquarters and was told that someone would contact me and no did. So I decided to drop the issue and take my loss.A week later, I received a letter from the credit card company that financed the TV telling me that my credit line increase had been denied - I never asked for a credit line increase! The salesman went ahead and asked for the increase without my consent. I was very upset and called the store manager and told him that this would hurt my credit score and he agreed and he told me to contact the credit card dept. to settle the issue and the credit card co. said the they could not help me and the store should not be asking for a credit increase, without peoples permission. They said to keep nagging Conns but they do not call me back.Please see what can be done on this issue.Thank youDesired Settlement: Want the credit line increase removed from my credit score as this is deceptive business practice!
Review: I purchased a tv which I got the insurance and extended warranty on. This included accidential damage. So when the damage acured I contacted conns like I was prompted to do they sent a tech which stated someone will contact me in 24 hours which never happened so I contacted them and then was told 48 to 72 hours still no call so once I spoke to someone they say parts are being ordered and never heard from them again till I call and this time I was told they never spoken to us. Then when I was transferred to speak to someone and they say parts were never ordered and need to be replaced now ii just spoke with them and now they saying 5 to 7 days now and the payment is due on the first and my tv is still not fixedDesired Settlement: I want a phone call saying we are sending someone now to bring and replaace the tv that's what I am paying extra for so I want my stuff fixed
Review: went to conns to look at there computers found a HP 500 c 60 computer and bought it took it home and had a issue with it right out of the box. spent two days and had my internet provider come out and said that there is a problem with the computer. That night I took it back to Conn's and talked to [redacted] the Manager. And he said he would not take the computer for exchange or refund. Since the computer does not work properly they could not replace or exchange. When their pamphlet say's fourteen day return. They did not honor it. The Manager was very unprofessional and ask me to leave the store. Not a good way to do business. If you would like to know more information call. Thank YouDesired Settlement: Just would like to be compensated for my time and frustration .
B And B Movers Rating
Description: Movers, Movers - Office, Moving & Storage Company, Moving Services - Labor & Materials, Moving Supplies, Packing & Crating Service, Relocation Service, Storage Units - Household & Commercial
Address: 3340 Forest Blvd, Jacksonville, Florida, United States, 32246
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