Badcock Home Furniture & More

I reached out to the company was included in my bankruptcy and since has been dischargedThey are now in violation of the FCRA and bankruptcy code If this account is not removed from my report immediately I will have to move forward and obtain monetary compensation for the violation

Mattress Defect In July/August of my husband and I purchased a sofa, bed frame, and mattress set from your store in Enterprise AlabamaReturning a month or two later to purchase a dining table and chairsAt the time of the purchase my husband was beginning his training to become a pilot with the US Army at Fort Rucker, ALWhen we got to the store we looked at several pieces before deciding on the furniture we wanted to purchaseThe associate who helped us was very kind and considerate and claimed her name was TurtleI am not sure if this is a nickname she uses or if this was her actual nameI inquired about the protection plan and everything it entailedThe associate, Turtle explained to us that everything would be covered under the warranty and extended protection planThe associate used multiple examples to explain to us what was coveredOne of the examples was in reference to the mattress she stated that once we have kids if they pee in the bed and we can't get rid of

brought a lawnmower paid extra for warranty now it will not crank called locate office spoke with manager and still been getting the run around open a account purchase a lawnmower unit not working not able to use unit or get repair was told by manager that the mower I purchase has had many problems and only sold at the Florence, Alabama location was told at first would get a credit then told they would have to research and now over a month and still the same run around

The insurance paid off the remainder of my account which left a balancebadcock sent me out refund checks totaling and now they say it was I paid for insurance monthly with my bill so when I lost my job I filed a claimthe claim paid off my bill in full around I received a receipt showing that I had a zero balancei attempted to close my account at the local store but was told I had to call the corporate office to do so by the time I called the corp store I received two checks in the mail 159.00+refund for overpayment I went to the local store and they advised that it was because insurance paid off and that was the overpayment of what I had paidso I cashed the checks a few weeks later my I received a bill in the mail stating I had a balance of so I went back to the store and spoke with the manager whom advised he would get to the bottom of this issue and to find out why my account was not closed week later he called me back and advised he

I ORDERED A PC LIVING ROOM SET AND EVERY TIME THEY CAME OUT IT WAS EITHER THE WRONG THINGS, RIPPED OR MISSING ITEM I STILL DON'T HAVE MY ORDER THE FIRST TIME I ORDER MY 1ST SET LAST MONTH WITH SALES MAN ROBERTHE MISSED UP THE ENTIRE ORDER AND WAS SO RUDE ABOUT IT I WIND UP SENDING IT BACKI WENT BY TO SPEAK WITH A MANAGER ABOUT THE ORDER.(JENNIFER) SHE DINT TRY TO FIX IT OR MAKE IT RIGHT SHE JUST HAD A BAD ATTITUDE AND I TOLD HER THIS IS NOT THE WAY SHE NEED TO TREAT HER GUESS AS A MANAGER SHE NEED TO TAKE A CLASS ON CUSTOMER SERVICE OR MOVED OUT THAT LOCATION A MAN NAME BERRY TRIED TO FIX IT BECAUSE I WAS VERY UPSET AND NEEDED MY THINGS, I TOLD HIM LET ME JUST THINK ON ITI WENT BACK A WEEK LATER TO TRY MRBERRY OUTHE HELP ME FIND SOMETHING DIFFERENT THAT AND I WAS HAPPY WITH ITTHE 2ND TIMES THE GUYS CAME OUT TO DELIVER THIS TIME AND BROUGHT THE WRONG THING BROKEN LAMPS AND A RIPPED SOFA OK I SENT IT BACKNOW 3RD TIME CORRECT THINGS RIPPED SOFA AGAIN NOW 4TH TIME AND

Salesman stated that a box spring was required for the bed I purchasedStated that he owned the same bedIf box spring is used the top of mattress is approximately inches lower than the top of the headboard Store will not take the box spring as a return and will not credit my account They lied to me and said account was months no interest and tried to charge me interest They are a company with no integrity and I would like to prevent any other person from having to deal with these problemsIt is tasing my blood pressure Account_Number: [redacted]

Purchased a bunk bed set, told it was new, few months later my grandchildren are being eaten up by bed bugs!!!! Bed was not new Purchased bed around December of last yearI was not home upon its delivery, therefore I did not notice the stickers that were on the headboard!! But, I did when I took the mattresses off to check for bugsThe bugs made their way to my room and began biting meEventually causing me to become such because apparently I am allergic to themI had to go to visit the Dr last weekI took the bed apart, threw it outdoors, called Badcock and told them to come get itTwo days later it was still in my yard, so I had it delivered back to themHalf of it Sunday, a week ago, around six pm, the other half the following morning around 5:amThey continue to callI learned from the manager of the Aiken store, this is not the first time this has occurred with themI have spent a multitude of dollars to treat my homeResulting in discarding all of our furnitureW

Bought a bunk bed from daughter over a year agoThe bed immediately broke and continued to break, causing safety issues We bought a bunk bed for our daughter at the Hudson storeUpon immediately receiving the bed, the middle step snapped in two, very poor qualityWe contacted the store and they said they had to order part for repairWe waited to hear back and never didWe have contacted the store numerous times throughout the year, they always said they'd call back to schedule a timeFinally about weeks ago we called again and they said they would order the part, which they said they did a year ago, they finally came out last week to fix the step and address other complaintsThey repaired the step, caused damage to the new step and left a nail sticking out where a child could easily get cutThey said they had to "order parts" for further repairsYesterday another area of the bed broke, I called the store and was rudely told that I am out of luck since the year warranty is

My complaint is the a Georgia location The address West Marian Ave Lake Park GA I have an account with this company which I have had a pristine payment history with I have even paid ahead months in advance and more than the monthly amount due They are erroneously reporting that I am late despite everyone at the location indicating that they know that I'm not late I have made multiple attempts to resolve this problem with the store's owner but he keeps giving me the run around and refuses to return my calls I have filed a complaint with the CFPBcomplaint number [redacted] I'm currently waiting on them to respondThis company has defamed my character and my name and have refused to correct their accounting error I want them to know that I'm willing to explore every legal avenue allowed to me under the law and if this matter is not resolved my next complaint will be with the Attorney Generals office

I recieved poor customer service, a defective product and have been ignored by the company's store manager/president and corporate office On 4/10/17,I ordered a sofa and loveseat from the Pensacola,FL locationThe initial delivery date provided was 4/28/This date was later changed to 5/13/On 5/12/I contacted the store to confirm a delivery time only to learn that I was notlisted on the delivery routeI was informed that Heather made the error and had been terminated and that my delivery would have to be rescheduledIinformed Lisa that 5/13/was my birthday and non receipt was unacceptableOn 5/13/I only received the sofa as the loveseat was damagedI called the store and spoke with Tammy who was extremely unprofessionalI asked to speak to the store manager Mabel and was informed she was out of town.On 5/19/I called corporate and spoke Julie after no one contacted me from the storeJulie stated that she'd send my complaint to Mable and assigned me a complain

Failure to deliver furniture after being paid for in full Paid in full for furniture on 5/20/ Was supposed to be delivered on 5/27/ Was home all day and no from company called as promised Was in the house and no one knocked at the door Delivery was then scheduled for 5/31/ Again no one called but someone did come to door about 1:30pm and said only two pieces on the truck We purchased our furniture from Badcock Furniture at [redacted] in Pinellas Park FL and the store claims there are pieces in stock but truck driver said it was out of stock The store and corporate office do not communicate with each other Both blamed each other I called the corporate office and talked to a CSR lady who could only say I'm sorry I can't help you I called the store and was told they don't have any contact with the delivery people So far my wife has lost two whole days waiting and we still only have two of the three pieces of furniture we paid for This experience has b

I just want my chair an to build my credit that's all I signed a contract with Badcock to get furniture I need badly the recliner broke within a year time I reported the broken chair to them they sent out guys to take pictures an as essentially need I told them about the chair an how it broke they said it was going to be to weeks in August an here we are in November I missed one payment in September they sent a letter I called them to ask about fixing the chair as noted an they basically said nothing I went to them to get furniture an help build my credit up I worked hard on this so I could possibly move an be able to have nice things an today as I called an asked about payment an the chair being fix they blacked balled my account and are definitely going to mess my credit score up because they don't want to honor their policies all I want is another chair an get my credit back up when I said that it makes no sense for them to act like this seeing I'm disabled an have major issu

Bought chair less than two weeks agoChair is defectiveThe store mgsays I must bring to store for repair or replacementI am disabled and can't do this My last purchase with Babcock, they sent a repairman to my homeI think this store's manager is questionable and is in poor customer service Product_Or_Service: recliner

Columbia, TN AWFUL! AWFUL! AWFUL! WORST EXPERIENCE EVER!! Andrew (sales mgr) was very unhelpful, unprofessional and unpleasant and constantly lied through his teeth I scheduled delivery of my furniture (a week after I purchased it) on a Monday after 4pmI requested the last available delivery appointment because I worked out of townA delivery date and time was scheduled and confirmed on the day before by AndrewOn the day my furniture was set to be delivered, the delivery men called at 12:30pm stating that they were on their way to deliver my furnitureTHREE HOURS EARLIER THAN SCHEDULED! I advised them that they were early and that I worked out of town but I would leave work early and meet them at my home at 2pmThis was confirmed and agreed upon So I am home waiting on my furniture to be delivered when I receive a call from Andrew at 2:30pmAndrew has now decided on the day of delivery, AFTER I have left work early to meet them that it was now policy that they do not promise a definite delivery time and therefore the delivery could not be made and would have to be rescheduled for yet another date and delivery window I am [redacted] ! Andrew lied and did nothing to try to satisfy the customerI requested to speak with a manager and he told me to call the 1-number but they were not going to do anything but transfer me back to him[redacted] has to have better customer service! Never again will I do business with this company

Yes my husband and I purchased a Alexandria bedroom suite from Badcock in wilson nc in we had protection coverage on the items in question The manager of badcock in wilson nc called myself a [redacted] and said that we were not ever going to be satisfiedOk first we bought the bedroom set alexandria collection the dresser top and footboard had fingernail polish spilled on it we had insurance so we filed a complaint after a lot of back and forth protect it covered the dresser and sent for badcock in wilson nc to replace dresser the day that they came out to our house and picked up the old dresser they brought out the replacement dresserThe supposed NEW dresser that protect it replaced under warranty the front of it the color wasnt right and there was a cut in the dresserWhen I called protect it the warranty corporation that said that they never knew it was damaged badcock never told them it was damagedSo the deliever guy left it at my house and then day s later they came a

I made a purchase with my debit card canceled the purchase, have never received my money, have had conflicting info from store & corporate office This company canceled my refund, had I not brought it to their attention I'm quite certain nothing would have been resolvedI made a purchase on 12/canceled it on 12/& was told my money would be immediately debited back on my accountI have spoken with the owner, the corporate office, & with the staff at the Brooksville locationToday Jan I was told to come into the Brooksville location with my debit card & my money would immediately be put back on my cardThis however was not the caseI went directly to my bank and they were showing no signs of any money credited back to my accountI again contacted the store & was THEN told it would be another 3-days to have my money refunded to me yet when I left their store this morning I was told it would be immediately refunded to my accountThis company was at fault, their company de

They are not fixing the problem and it is under warrantyThey are trying to tell me that it is not covered and it says it is in the flyer I have been dealing with this same problem since DecemberI was getting poked in the butt everytime I sat down and the guy came out here times before in March he tore the hole even bigger and fixed that but never fixed the holeSince then the couch is fraying in spots and I also have string that is coming out of the cushions that you lean on and is leaving holesThey have told me this is waer and tear and it is notMy warranty flyer says it covers to fix all of this

bad service On December I went into badcock to purchase a livingroom set I had explained to the woman I had been approved for with a 10% down paymentso I find the set I want and procced to the desk to see what the down payment would be she tells me which is way more than 10% she did not explain that of it was to have insurance so I ask y then she tells me so I tell her I dont want it then she tells me that I will have to put down I was like okay then when I get ready to pay her she tells me it will be I never got how much my monthly payments where or for how long none of that all I got was a reciept with how much was left.The service was awful the lady didnt know what she was doing at all

Credit limit dropped with remaining balance still being paid off I went to the Badcock Furniture location in Winterville NC on 12/10/I was told my credit file needed to be updated after a year automaticallyMy initial credit was $When I updated my information which income and employer were the same, my credit limit was dropped to $I still have a $balance remainingDue to them doing this is shows as if I'm $over my credit limitI was never told if I was to be of ate my info to purchase items that it could drop my credit limit below what I oweAs a result, this will make it look according to credit reporting as if I have exceeded my limit which isn't true

Poor Warranty and Customer Service On January I went to Badcock Furniture and More on Beach BlvdJacksonville, FLI ordered a Leather Reclining Living room set which was a Couch, Loveseat, and Single Recliner, end tables a coffee table and lampsCost was about $I paid for delivery and a down paymentThe furniture arrived and was placed in my home on or about February 26, The Single Recliner was still tied down as they did not release itSo I released itA few days later I noticed the chair had some unusual wear on the left arm and lean backI reported this to the Customer service in Mulberry and they in turn stated I had to contact the local storeSo I made an appointment for a "tech" to come out and look at the chairHe looked at it and stated that he would have to take it to the store to ship to Corpthey would have to inspect it for a factory defectI was not told this had to happen firstSo I called the store back and spoke to John the "owner"