Badcock Home Furniture & More

My family purchased the Versailles sofa set in October from our local Hinesville, Georgia store, with a one year store warrantyEight months later, a spring broke in the sofa, and I must say, the service we received subsequently was absolutely horrendous! The furniture has been "repaired" twice, and to date we are left with defective furnitureAdditionally, there was no status communication unless initiated by myself- and each time, our furniture was held at the store for two weeks, which was intentional as our store warranty was nearing its endWe are taking additional steps in hopes Badcock will rectify this situationThe service of the associates was sub par and dishonesty was appalling, to say the least, and hopefully potential customers will receive better service Product_Or_Service: Versailles sofa w/pillows Order_Number: [redacted] Account_Number: [redacted]

After several months we noticed that the area where our bodies lay while sleeping was slowly being depressed leaving holesThe side I sleep on is depressed over six inches when I get out of bed in the morningIt slowly rises to about two inches deepThe side that my wife sleeps on has only a small depressionThere is a permanent hump in the middle of the bed between where we layWe called the local store and two representative were sentA picture was taken and a metal tape measure was placed from the head to the foot of the bed and a measure was done of the depressionSo far we have been told the depression is not deep enough and that there was a stain on the mattressWe have been told that the mattress is now out of warranty because of the so called stainWhen the mattress was purchased we were told to purchase a mattress protector that has been on the bed since it was deliveredWe have requested another visit that we are willing to pay for to show that the so called stain is a design placed at several places on the mattress itselfI have provided pictures of the area that has the so called stain and have been told that we are wrong about the design being there After contacting Kim H [redacted] , Customer Service Manager and sending several pictures to her we were contacted that the local store would again cooperate with our request to find out if this mattress was defectiveTwo representatives again came out, measured and took pictures with the result that the mattress was defective and we could get a replacement Kim H [redacted] , Customer Service Manager from Florida again called to inform us to see if that the situation was being takrn care of properly This time we are satisfied that Badcock did the correct thing about this situation

I bought a brand new dryer what I think is a brand new dryer from Badcock three to four months agoWell two weeks ago the belt on my dryer popped I contacted Badcock who contacted a service repairman to fix the dryer which was 4/26/Badcock called and said that the repairman would come on May 8, I thought ok I will waitHe called and came out on May 3, He told us that the belt had popped and he would order the belt from GE and will call when it comes inI waited to hear from the repairman no responseI called Badcock on May 9, and they called the repairman for an answer and he replied with when the part come he will call meWell, I waited another day still no callI called Badcock today for them to call the repairman again for an answer about the partI told the person on the phone that I have been waiting to hear from the repairman and if they can't fix my dryer to give me a new one or repair itI also said that I am paying for a dryer that I can't use

Recliner has broken five times and seams splitting open in two places and batting falls out of bottom of recliner when lying backLess than yrs old On 2/25/I purchased a leather sectional recliner sofa with seven pieces that fit together I put $down and am currently still paying $monthly on my $2,purchase My customer ID number is [redacted] On their website it says the product number for the sofa as a whole is [redacted] and is named Bristol 7-piece sectionalSince I bought it, the interior recliner (model # [redacted] ) has been replaced three times due to the pull cord breaking It has now broken for a fourth time, and in the same week the end piece ( [redacted] ) has now broken The outside lever is not functioning It sounds like something fell off of it in the inside of the sofa when I went to recline a few days ago I also have noticed two spots where the seams are splitting open and the batting on all of the three recliners is falling apart Every time someone r

Went to a Badcock Furniture location because they were advertising and still do that there is no interest for months Went to Badcock furniture store on 04/14/to buy because of their advertising banner stating there is no interest for months if you pay your furniture off in that amount of timeJust noticed that was a lie and called them on 09/26/to ask them to fix our problemLady put me on hold and told me she doesn't know where the months with no interest comes from (even though they still have this advertisement).But she stated we did qualify for months with no interest but since I called after the day limitation, it was to late for me to take advantage of that opportunitySo basically I've been penalized for Badcock not doing their job and offering us at least the months no interest benefitBecause we put off the date to get our furniture we started making payments in July, I believeWe didn't review our billing notices until just recently because we t

I got Bedbugs from Badcock!! I purchased a Serta Indigo from Badcock for my daughter as a birthday presentSame mattress I haveShe received what I believed to be a brand new mattress from Badcock on Saturday! She woke up Sunday morning with bites all over her legsWe thought nothing of it and figured a mosquito got in the houseShe woke Monday with more bites in other placesTuesday we began to get suspicious and did some research and grew weary of the mattressToday we called Badcock and told them what was going on and to come get the mattressWe got nothing but the run around and after a goat rope of phone calls we called corporateI find out not only will they not do anything about the situation but they won't even exchange the infested mattress they delivered! They basically blamed us and said maybe a guest brought the bugs into the house and that they spray there warehouseThe mattress was delivered late afternoon and my daughter didn't leave her house or have anyone c

When I received my furniture with Badcock I was pregnant and was told if I bought the insurance that my account would be covered while I was on maternity leaveI returned to work several weeks after and my account was behindI sent in the necessary paper work, with my jobs information and the doctors signature with having to pay a $fee to get my doctor to sign and sent it inI was notified that it was decline so I called for reasoning and was told I was not eligible for the insuranceThis was very inconvient for me because I thought I was paying insurance for this to be coveredI called customer service and asked for their helpThey only credited me the insurance payment backHowever I wanted them to some how make it to where my account was current to prevent my credit score being bothered for their lack of policy with this insurance Product_Or_Service: Washer and Dryer

Company failed to honor warranty and changed my bill increased it by dollars Purchased my new mattress in December of and received it in Jan only to have the handles to bust in the delivery drivers hand Wrote all of this on the delivery form only to have the owner refuse to send someone out and refuses to exchange When she finally decided to an exchange our bill increased by dollars with not discussionWe don't want to continue to negotiate with marble the owner all we want now is a full refund

I am having an issue with my billing and customer service On November 11th, 2017, I purchased a dining room set and a buffet from Badcock Furniture in Concord, NC (704)788- I was told it would be delivered within a week I called to check on my delivery and I was told the merchandise was on back order The merchandise was not delivered unto a week before Christmas and when the furniture was delivered it was damagedweeks later new furniture was delivered and it was damaged as wellThe company delivered the table times before I received undamaged merchandise I spoke with the manager Nicole and she assured me I would not receive a bill until my furniture was deliveredToday I received a call from credit services at Badcock Furniture stating I was missing paymentI advised that I make my payments every month After reviewing my account Dee-Dee the account representative stated that a payment was missing from December which means each payment I made is behind and

I found out three days ago that I have been paying for insurance on my account for years that I did not ask for and did not know that I was paying I called Badcock on Wednesday for a day payoffI also asked the representative if she could tell me why my balance is not going downI have been paying on these items for over yearsI explained that I know I got behind, I am caught uo know but my balance is not decreasing at allShe then proceeded to tell me that I am paying a $insurance premium each monthI became upset and told her that I never asked for an insurance premiumI never have had in on past purchases and I would not have added it on my last purchaseShe told me that I have been paying this the last yearsI told her that I promised I never agreed to that and did not know I was paying itFor the last and a half years, I have been dealing with health issues from two major car accidentsI having been doing physical therapy and had to have back surgery

On 6-17-2018, I purchased a White Frigidaire Refrigerator and Warranty from Badcock & More in Camilla, GA I paid $1,for both The refrigerator was delivered and installed and almost immediately, I began to have problems with the icemaker I called the business on several occasions to come and fix the ice make, which they did This occurred for three documented times during the course of a year and to this date, the ice maker still does not function properly I have resolved that I have not received the performance from this appliance that I paid for and that this seems to be a defect with the appliance which cannot be resolved I have requested that Badcock simply replace the refrigerator with a similar make and model, but the only response I have gotten is to simply keep sending technicians to fix the malfunctioning refrigerator that I have Product_Or_Service: Refrigerator Order_Number: [redacted] Account_Number: [redacted]

I am not satisfied with a sofa from Badcock furniture and would like a refundI do not believe the sofa was exchanged as I requested The sofa I purchased from Badcock was defectedThe sofa was replaced with what was suppose to be a new sofaI discovered this sofa had a defect as wellI request a refundThe company came on 9/23/to look at the second sofaThey took the sofa away along with the paperworkSo I have nothing to sit on at this time.As they put the sofa on the truck the sofa it was done with a lack of concern I am so afraid they are going to bring that same sofa backMy storm door was bent in the processI told them about the problemI was told I had to take pictures of the damaged door as well as get an estiment to have the door repaired The company claims they cannot give a refund, but instead want to repair the second sofa that was NOT handled with care as it was put on the truckI don't want a repaired sofa with defects, but a refundI am not happy with

Fair Credit Act Violation Applied for credit online and was told to go to storeOnce arriving at the store Jennifer said she would have to run credit againEven though it had already been ranJennifer then said the online process never worksSo if the online process never works it should not be offered onlineThat is unethical

Dear Sirs, I hope that all is well, I wanted to touch bases with you regarding my furnitureI recently moved 8/31/to be exact and, when the movers went to move my dresser, they immediately told me to come and take a look, while the dresser was in midairI was in the room when this occurred, so I know it wasn't caused by themI took pictures, so that I could present them to youIf you review the history of this account, you'll see that theirs been other incidents, but this one is by far, one that I cannot overlookThe first time my furniture was delivered, my dresser had noticeable dings missing paint on the side, of the bed rails had to be replaced, and my mirror was crackedOn the second trip, my buffet table and my mirror were deliveredOn the third trip, my two additional dining room chairs that I had ordered were delivered and my dresser was on this delivery, but before the guys brought the new dresser they advised me that it also had some missing paint on the si

defective mattress before its one year anniversary We made bed-set purchases in August and December of In February of the springs started to protrude through the "sleeping area" of the mattress which became unleveled and lopsided on one side We went back to the store in Brandon to get it replaced and we were told to contact Serta to invoke the manufacturer's warranty After several unsuccessful attemps to reach Serta, we finally made contact and they indicated that the warranty protocol has to begin at the store of purchase We contacted the store again and finally asked to speak with the ManagerHe indicated that the process should have been initiated at the store when we were there back in August In November of a representative came onsite to inspect the mattress and the representative indicated that it cannot be replaced because of a "stain" which voids the warranty Upon reaching out to the store today, I was redirected to "Home deliver" and Customer

PUrchased a br suite it broke, I had to call over and over for it to be returnedStore wants me to still pay $a month This is toward the Garner NC storeI purchased a bedroom suite in July, it was delivered and the bed broke the same day it was deliveredIt took me over two weeks for someone to come pick it upI asked several timed if I would get some sort of discount off of the mattressesAt initial time of purchase I received the bed at no charge for purchasing the mattressesWhen I went back into the store to try to discuss my frustrations with the owner Joey wasnt' availableI have also called multiple times and he is never availableI am not paying a month for months for a matteress and box spring

I purchased a two piece leather sofa and love seat approximately three years agoAbout a year ago I notice that one of the chairs(sofa) was peeling for no reasonIt was used more because it was bigger.I had extra protection or extended warranty for years on the sofaThe manger of the store explained to me that everything was good and he would look into the situationHe also express to me that the sofa that I had purchased was no longer on the floor because of the problems they had with other customersI have purchased other items before with no problems except for one little incident concerning my bedroom, but it was handled in a professional mannerWith this sofa I complained for monthsI called corporate alsoThey apologized for the mishap and reassured me that the situation would get handleThey gave me a reference no [redacted] I took pictures and submitted to the corporate office as well as the local store here where I purchased the sofa fromThis has been a long draw ou

Refund and Rudeness of Store #and customer service I called store #on 10/18/to see what I had to do to cancel an order because I found the items at another store at a much lower priceWhen I spoke with the store via phone they told me they did not know how to cancel an order and that the store manager had to do it and that he would be back in sometime later that dayWell I was in the area so I stopped by the store and they told me that the manager was not going to be in until the following dayThe sales person that did my order Jorge P [redacted] ran to the back of the store when he saw me come into the storeI had to wait minutes until he would help meI think he felt like I was not going to leave the store so he proberley felt like he better help meI told him that I wanted to cancel my orderAfter telling him this he blew up and got mad because I wanted to cancel my orderBecause I canceled my order I was due a refundI had to pay $upfront before the order co

Repeated attempts to correct the issue yet remains unresolved We bought several furniture items, paying cash for the majority but financed the last for credit rebuilding purposes back in February We have yet to receive a bill, a payment voucher or any correspondence informing what our payment would be, when it was due or how to pay the bill We are also concerned that the company may be reporting non-payment to the credit bureaus We have contacted the company repeatedly for the information needed We still haven't heard anything back including our request for our account number

I am unable to get an appliance repair that I am still paying for I purchased a refrigerator some time ago from the discount room in the back of the store located in Wilson, NCI moved and I called to ask if they would move their merchandiseI was told noIn the process of myself and my fiancé moving the appliance, the prong on the electrical plug brokeI informed the local office and asked for a repairThey informed me that no repair, exchange or replacement will be doneThey then want to remind me that my payment is dueI made my paymentHowever, the customer service center did not want to help and if I returned the non working merchandise, I would also have to return the other items that I have purchased