Badcock Home Furniture & More

Sent: Tuesday, August 11, 9:AM To: drteam Subject: Complaint ID #*** Revdex.com, Based on Mr*** *** response, this issue should be taken up with his home warranty company (*** ***)I feel strongly Ultimate Comfort cannot be liable and/or responsible for properly Installing a like for like sizingThis being said, Ultimate Comfort will not pay any amount for any work completed by another contractor at Mr*** *** residence Travis F* 713-COMFORT 713-266-FX 713-434-

I will submit supporting documents when I arrive at home
Badcock is negatively reporting on my credit that I missed a paymentI have never missed a paymentThey refuse to remove the issue off my credit file even though there is supporting evidence proving I have never been more than days late with the company

10/10/18-
When I tried to file a Disability claim with the local store, I was advised I did not have it on my account
Back in August, I was directed to go into the local store by someone in the corporate office to file a disability claimI advised them that I had surgery and I was unable to drive, however, the lady who I spoke with said that is the processWhen my dad came from Atlanta to check on me, he also took me to the South Blvd location (where I opened my account)I spoke with a DeAshleyI explained to her what I neededShe handed me a form for someone who had lost their job, not for someone who was under a doctor's careI explained to her that this was not the right form, she told me over and over it wasI asked to speak with the ManagerShe advised me the manager was not inI asked to speak with a LeadShe then advised me she was the leadI pointed to an employee who I had spoken to in the past who told me she was the lead, her name was Tanya/Tonya (not sure of

Store error put my purchase on a regular revolving account when was offered and promotion was months no interestCompany will not fix
Account***
In September of 2016, I went into the Badcock furniture store located at: *** I worked with a sales associate by the name of Deedee, who was great There were multiple signs up in the store promoting "months no interest" so I found some items I was interested in and applied for credit and was approved I made my purchase, confirming I was eligible for the months no interest account Everything was set up and Deedee went over my monthly payment which I was advised was $ She never once said this was a regular revolving account However the contract I signed at that time was not the months no interest that was presented, promoted, and sold to me I did not log into my online account until the following year and when I did, I noticed that my balance was still quite

Dear Sirs,
I hope that all is well, I wanted to touch bases with you regarding my furnitureI recently moved 8/31/to be exact and, when the movers went to move my dresser, they immediately told me to come and take a look, while the dresser was in midairI was in the room when this occurred, so I know it wasn't caused by themI took pictures, so that I could present them to youIf you review the history of this account, you'll see that theirs been other incidents, but this one is by far, one that I cannot overlookThe first time my furniture was delivered, my dresser had noticeable dings missing paint on the side, of the bed rails had to be replaced, and my mirror was crackedOn the second trip, my buffet table and my mirror were deliveredOn the third trip, my two additional dining room chairs that I had ordered were delivered and my dresser was on this delivery, but before the guys brought the new dresser they advised me that it also had some missing paint on the si

Purchased a new refrigerator to avoid problems and since day one nothing but since day one!
Look let me just say attempts to date to repair and still not fixedMisinformation, lies, non documented problems and Badcock basically see the manufacturer we can do not more we just sell you IT! The manufacturer not interestedBasically pay or else we will come and get the unitThe state of Florida OK never mind I must be politeOpinion So here is the bottom line we just sell it if it works or not, well sorry just pay

I was treated unfairly and was embarrassed how I was treated like I was not a value customerI tried to make a payment and refused by management
On February 12,I tried to make a payment of $because I fell in hardship .I tried to reason with the manger on duty He refused the payment I was not giving up so I asked for the general manager he put him on the phone and he told me no tooI was devastated because I no longer have a job and three little children and I could not give any more money it would affect my little onesThey threaten to take the furniture if I could not produce $I been a long time customer and it was not like I was not trying but they had no compassionThey sent someone out on Saturday to get the furniture I was not there and the young guy spoke to someone about my personal business did not know who he was talking to and I am a private personWhat happen to the law of privacy? There was guess over the house oh boy was embarrass when I re

There customer service has always been great anytime I have gone into any of the stores Orlando, LakelandAnd all my delivery have been on time and fantastic guys and very polite
Thank you Badcock Home Furniture, Sandy S***

The insurance paid off the remainder of my account which left a balancebadcock sent me out refund checks totaling and now they say it was
I paid for insurance monthly with my bill so when I lost my job I filed a claimthe claim paid off my bill in full around I received a receipt showing that I had a zero balancei attempted to close my account at the local store but was told I had to call the corporate office to do so by the time I called the corp store I received two checks in the mail 159.00+refund for overpayment I went to the local store and they advised that it was because insurance paid off and that was the overpayment of what I had paidso I cashed the checks a few weeks later my I received a bill in the mail stating I had a balance of so I went back to the store and spoke with the manager whom advised he would get to the bottom of this issue and to find out why my account was not closed week later he called me back and advised he

Leather couch set not so much
I purchased a set of leather sofas full size one love seat, and was told it was top grain leather, which is not the caseIt is only leather on the seat portion and the leather that is there is cheaply painted leather at that not true dyed leatherif you are not going to sell what you say you will don't do it at all

THE COMPANY DELIVERED TABLES THAT WERE BOTH DAMAGED AND PER THE WAREHOUSE MGR THE REPLACEMENT WOULD BE DELIVERED WITHIN A WEEK
ON 2/24/I HAD FURNITURE DELIVERED TO MY HOME AND OF THAT FURNITURE MY END TABLE AND COFFEE TABLE WERE BROUGHT TO ME DAMAGED I CONTACTED THE STORE AND PER THE WAREHOUSE MGR HE WAS AWARE OF THE DAMAGES AND HE STATED THAT HE TOLD THE DELIVERY DRIVER TO BRING THE FURNITURE AND THE FURNITURE WOULD BE REPLACED WITHIN WEEK AND DELIVERED I CONTACTED BADCOCK AND THE LADY SEBRINA STATED TO ME MY STUFF WOULD BE SENT ON THE 14TH I ADV HER THAT WAS A WEEK DAY AND THAT WASNT WHAT WAS TOLD TO ME BY THE WAREHOUSE MGR ON 2/I THEN REQUESTED TO SPEAK WITH THE MGR SHE STATED HE WAS BUSY BUT THE 14TH IS MY DATE I ADV THAT I WANT A CALL BACK SHE TOOK MY NUMBER I THEN CALLED BACK HOURS LATER B/C I STILL HAVENT RECEIVED A CALL BACK AND THE YOUNG LADY TOLD ME THE SAME THING I THEN CONTACTED CORPORATE OF THE STORE AND SPOKE WITH FLORI AND SHE GAVE ME A COMPLAINT NUMBER **

This is for the Deland Florida store - it was not listed I complained that your slogan "NO CREDIT REFUSED" is a lie and received a threatening lette
My credit limit was $and my balance owing is $ I HAVE NEVER MISSED A PAYMENT - I even set up my payments on AUTOPAY I recently went into the Deland store to shop the memorial day sale My balance is $and I thought my credit limit was $ I applied to purchase a TV Stand and lamps which would not have taken me over my credit limit I also requested to purchase a TV which would have taken me over the $ but instead of saying - we can finance the TV stand and the lamps - I was told that my credit limit was decreased $dollars! ($- $750) Now I actually owe more than my credit limit THIS HAS FINANCIALLY HARMED ME My credit score dropped significantly because of this YOU CANNOT SAY "NO CREDIT REFUSED" in your ads because you refused my application for credit and even lowered my credit limit for

I ordered furniture, received it two weeks later damagedI want a refundThe refund was denied
I ordered furniture from this company, the Hartsville SC location to be exactAnd I received a delivery two weeks laterWhen I received the furniture it was damagedSo I requested a refundThe store owner and and employee named "Roy" denied the refund and told me to call badcock for my refund since it was done with a debit cardI called Badcock and they told me they could not refund the money the store would have to refund the moneyNow I have no furniture and do not have my moneyI feel as though I have been robbed by this company

I purchased a sectional from Badcock Home Funiture &More on January 25, For $1,It was delivered to my home on January 30, The furniture did not work in my home due to accessibility accommodations for my physically handicapped childAccording to Badcock's return policy: 'Return an item for any reason within days of delivery and received full credit, a refund or exchange.? I returned the sectional for a refund on February 03, Badcock's return policy also states: 'refunds are made within days of merchandise return by check mailed from the Corporate Office.? On February 17, I contacted both the local Badcock store where the original purchase had been made and the Corporate office regarding the status of the refund which I had not receivedI was instructed to go to the local store, swipe a debit card and the money would be put into my account via ACH transactionI did as they instructedWhen I asked how long it would be until the money would be put ba

ran our credit un-necessarily we didnt meet requirementsNot able to pick up merchandise until friday
went in to purchase a bedroom set on Saturday and wanted to take the promotion for 0% for months the sales lady said sure thing we had already identify the bedroom we wanted and knew the price and she also quoted us the price and said that she would need to run my credit for that I said okWhen it came time to review the information I was inform by the manager that we didn't meet the requirements for the promotion and that she apologize that the sales rep was new and didnt inform us.We ended up paying cash for the bedroom set.My credit was ran un-necessarily next the merchandize wasnt going to be available for pick up until Wednesday we said fine we spoke to them wednesday and informed them that we had a couple unexpected things occur and we couldnt pick it up that day that we would be in Thursday when im off from work.The manager stated that the warehouse wasnt open thursday

Delivery issues James manager issues and refund policy issues
First I get a defective couch the arm fell offReported first daysThen I get a Chest that wobbles badPolicy says I can get refund for defective furniture but the good manager Dennis had delivery set up to exchange itemsMe and my daughter were both home the day of delivery12-was delivery timeThey said they knocked no one in the house heard themThey didn't bother to call my cell at all and they didn't call my home phone and say hey this is Babcock with furniture deliveryI have one hang up recorded on my phoneWhen I called the number was Badcock but they left no message and on caller I'd it didn't say BadcockI called right after they left cause I went outside and saw the message on my doorAnd James the manager didn't bother to call me back to handle situationHe still hasn't and it's after I'm waiting on Corp to call me back very nice Corp lady trying to help contact ownerPer the policy I

I purchased a Furniture set from Babcock about two years ago it was a matching setI contacted Babcock about two weeks ago because the furniture the larger sofa started to peel and burst, I took pictures of the sofa to the storeI was advised that they would have to contact the Corported and get back to meThey called and advised that they would honor there product and send us out another chairWell when it came it was not the same setI called the Store Manager Chris and advised him that it was not the same, he advised me that my best bet was to come in during the black Friday saleI think this is wrong there product that they are selling should not peel, and crack and know one wants to pay money and not receive good products and I do not want a mismatch setHe did not inform us that the sofa would be a different typeNow he is forcing us to purchase the matching love seat
Product_Or_Service: sofa and love seat

I purchased a dinning table in November 2015, I've had issues with the table from day I visited the store in Cartersville for exchange/refund
I purchased a dinning table in Novemeber 2015, when the table delivered it did not sit balance so I called the store and they replaced the base and chairsIn April I notice the table was seperating on the top so I contacted Tina at the Cartersville store where I purchased the table who advised she would let the store manager knowAfter I didn't hear anything back I called and asked to speak with the store manager a week later and she told me he was busy he would call me backAgain, no responseFinally I called one day the district manager was there and after being told Emery was busy with the district manager I asked to speak with the district manager and then the rep advised that Emery said for me to come pick out another table and he would do an exchange.My husband and I visited the store to pick out another table and after doing so th

I purschased a Lin extended warranty on a sofa from Badcock of TallahasseeAfter approximately year of ownership the couch's reclining mechanism failedBadcock sent a tech out to assess the problemAfter two weeks I had not heard anything from themI went to the store only to be told that they do not do anything with the warranty and was then instructed to call their extended warranty companyAfter contacting them I had to wait another weeksThey came out and took some pictures and told me that they would have to order partsI was also told that I would have to check with the store where it was bought because the parts must be sent theremore weeks later after calling several times I got a call from the warranty company and asked if I received the parts yetI told them I was still trying to get the store to call me backThey told me that they would have the store to just mail the parts to me once they came in.I finally got tired of waiting and went to the storeThe

Badcock Corporation blatantly and presumptuously gave us fictitious information pertaining to insured furniture that we bought from them in August My wife ***, my children and I can all attest to thisAs of August 30, 2017, we did not use the insurance that was placed on the furniture at the time of purchased, and therefore, we are supposed to be able to use the insurance money as in-store creditHowever, whenever we tried to use the money, they came up with another fictitious story stating that they have a brochure saying that we will have to spend an additional $plus in order to get the in-store creditWe explicitly told them we did not need any more furniture at that value and only wanted to use the value of the in-store credit we were promised when we first purchased the furniture years agoBut against our will, they are adamantly and relentlessly trying to get us to purchase other furniture that we do not needAfter speaking to their custo