Badcock Home Furniture & More

The workers were extremely helpful and friendly The nicest badcock staff I've come in contact with

I have been treated like trash from this company and have spent well over $They deliver defective furniture and do not want to replace
I am tired of being treated like trash from this store and their manager " GEORGE"he can change on you like a snake in sheeps clothing and their technicians or so called lie to keep the store from having to replace defective furniture.I was told by the manager he would send a tech out to see if it can be fixed and get his opinionWhat is this tech certified in? He send his guys out, so called techs and they say oh this is from the packaging of the furniture and this happens all the time they have to screw the legs into the back of your headboard to keep them in place while shippingThat is a lie the last headboard you sent me did not have these imperfections even though on the front of that headboard it had scratches and chipped off paint and dented piecesI called the manager and told him I wanted it replacedHe told me ok he will do th

I am unable to use broken beds for my childrenThis was reported after days of purchasingStill NO REPAIRS!
I purchased two twin beds and mattresses from Babcock almost months agoAfter a month the bottoms that hold the bed up brokeThen, the flimsy pieces of wood used as the "box springs" broke in half as wellI reported this to the local furniture store here in Tallahassee and was told someone would come to repair thisBut the sales representative advised me to exchange because she had purchased the same one and had the same problemI did inform that I WILL NOT continue to pay for something I can't useI'm now being told until my account is "current" nothing can be done I had this complaint when my account was "current" and nothing was done! The lack of communication and concern for the customer and between the managers is RIDICULOUS!

My new washer a maytag and dryerAt their columbus gastoreI wanted a whirlpool washer and dryer, but I was forced to take the maytag
I was forced to take a maytag washer and dryerI have not even had it for monthsI bought at the beginning of the year of and now the middle part of the washer where it washes and turns the turns the clothes has broken offI have never had in all my years of life had a washer to tear up of months of having it, but I was forced to keep itIts badcock responsibility because they gave me a washer and dryer that I did want now it has torn up and I am unable to wash my clothes

PUrchased a br suite it broke, I had to call over and over for it to be returnedStore wants me to still pay $a month
This is toward the Garner NC storeI purchased a bedroom suite in July, it was delivered and the bed broke the same day it was deliveredIt took me over two weeks for someone to come pick it upI asked several timed if I would get some sort of discount off of the mattressesAt initial time of purchase I received the bed at no charge for purchasing the mattressesWhen I went back into the store to try to discuss my frustrations with the owner Joey wasnt' availableI have also called multiple times and he is never availableI am not paying a month for months for a matteress and box spring

I have done business with badcock furniture in mount airy North CarolinaIt is a wonderful place to shopThe workers are nice and helpfulThey went out of their way to help each time I've been there I did not mind filling out their survey but I did not like the way it sent me to Revdex.com page with the file a complaint page, very uncalled for

I bought a Couch and Recliner and soon as warranty was Couch was too, It alone was over $They have the cheapest make Furniture in AmericaI bought mine in Chattanooga

My bill should be $for merchandise and tax I received my bill today for $ I have been overcharged for defective/damaged furniture
I originally purchased a bedroom furniture set (***) as well as a separate mirror on July 4th, 2016, at 10% off of the retail price from the West Ashley, SC location of Badcock Furniture The salesperson (Sherry) seemed a bit confused throughout the process but in the end, I thought I was getting what I ordered, but not until three weeks later I then saw that the price was lower by more than $on July 15th I was told if I came into the store, I could cancel the original order and place a new one at the new price
When I arrived, the manager (Renae?) decided to assist me In this process, Renae discovered that Sherry had ordered the wrong nightstand and that I would have to pick the new correct one up myself at the store Since I drive a Hyundai Sonata, that was not going to be an easy task In addition, I was paying $

Bought a computer from douglas ga location, computer never worked, took back computer to the Babcock location Feb 27th or March 4th
Took a computer back to douglas ga Babcock that I purchased that never worked, for replacement, manager cheree m*** aware of situation and I demanded a replacement or refund, now week's later with no call from them I went back to check status of replacement and manager didn't know anything and hadn't heard from Dell, I requested a complete refund and for me to have that taken off my Bill, she stated she could not do that and gave me number to badocock corporate, after talking to customer service all they could say was it was a Dell issue and really could not help me, as a customer I have a right to request full refund and to by a computer elsewhere AS I have never even used this faulty computer, now they are trying to make me take a replacement computer after much complaint and terrible customer service, I want a complete refund and right to purchase

bad service
On December I went into badcock to purchase a livingroom set I had explained to the woman I had been approved for with a 10% down paymentso I find the set I want and procced to the desk to see what the down payment would be she tells me which is way more than 10% she did not explain that of it was to have insurance so I ask y then she tells me so I tell her I dont want it then she tells me that I will have to put down I was like okay then when I get ready to pay her she tells me it will be I never got how much my monthly payments where or for how long none of that all I got was a reciept with how much was left.The service was awful the lady didnt know what she was doing at all

Insurance and replacing warranty
I purchased two types of warrantyMy disabilty info was never sent on time and it got started late I'm sure some accounting issues were fooled withI paid over cash and disabilty ins picked up it should be almost paidAlso they have never replaced foot and headboardThey have been put to look at same thing since I got the bedThey see the problemIt's obviously the dipThey blame farmers but farmers replaced twiceThe hooks inside the head and foot r not evenThey already caused the rails to break onceThe same guy has been out and he sees the dip takes them months to come out just to look againHe sees it and nothing doneThey never answer meThey come out without calling or sending a faxI have a lot going on health wiseSetting appt is bestBut to keep coming out is ridiculousThey have my fax form messages etc I also have answer machineI do not have cell

I recently went to go purchase a lawn mower at Badcock Home Furnishings and more in Fort Payne AlabamaI paid a down payment of $ When I got the lawn mower, it would not work properly, it would not go on a higher setting like it shouldI called and ask for a replacement and was told that it would be delivered that following weekI did not get it that week, so I called and the lady was very rude to me and told me she would deliver it whenever she decided toI did not end up getting it until another week laterNow this one worked for a day, but when I went to go use it the next day, it started doing the same thingI called and as for another replacement but they told me it was my problem now.When I purchased it at the store, I was told that it came with a warranty and that a repairman would come to my home and repair any problems with it at no costNow I find out that is not true, and I have to take it myself to get it repaired, which I can not do because I am years old

In late 2013, I bought two leather couches and an ottoman from Badcockin a little over a year the very thin leather started to peelI couldn't believe how THIN the leather was because I thought I bought high-end furnitureI'm retired and thought this furniture would last me for the rest of my lifeWhen I called Babcock to tell them that the furniture was peeling they said "Oops! You bought it over a year ago, so there's nothing we can doAt this point I have taped the worst areasI tried to escalate the issue with Badcock, but got nowhereNow I am forced to buy new couches after having spent thousands
Don't make the same mistake I did

Did not satisfactorily assist with complaint against local store deliveryIssue not resolved after getting corporate involved
RE Account: ***
On April 1, I reported that my loveseat had torn and needed repairI was told while in the store that my sofa would be picked up on April because the individual who was servicing it would be in on April By April 18, I had received no phone call as to when the delivery team would be picking up my loveseat so I called into the storeThe first time I called, I was told that Karen, the manager, was in a meeting and to call backI left a message for the representative to give to Karen as to the purpose of my callI called back and was told that Karen was in the restroom and to hold on; I held onThe representative came back to the phone and said that Karen was given him the run-around and wasn't being straight forward with himSubsequently, I was given a message from Karen, the manager, by a representative which stated that my

They have a great staffThey have a wonderful selection of fine furniture

Badcock will not honor matress year warranty
Ii purchase a mattress cover and adjustable base from badcock furniture in Sept the mattress came with year warranty the mattress memory foam started the break down I contacted the store and they sent a tech out to see the problem the told me the the memory foam is coming apart inside the mattress I spoke with the manager and he informed me that he couldn't honor warranty because the couldn't resale the item?? I told him it has caused back issues for me and my wife,he said due to stains and a burn that the would not honor warranty the mattress has been in a cover I purchased from them ??? I don't understand his reply

I was sold defective furniture and a disability insurance policy was added to my account and I am disabled already
I purchased a king size bed which has cracks along the rails I advised the store and was given the run around for three or more weeks I was told by the store manager josh that my ten days to return had expired when it was there delay that caused the delay Also, a disability insurance was added to my account and I am already disabled which means the policy would never payoff and it would just receive payments from me This is definitely fraud When speaking with the store and the corporate office, I was never provided an apology without bringing to their attention that they should provide an apology as a courtesy The Corporate rep Amber is not happy or helpful Please review the call which took place on June 1, at approximately 10:a.medt

This debt is on my credit report and I have reached out several times to see if I could get this debt validated and I haven't heard back
This debt is on my credit report and I have reached out several times to see if I could get this debt validated and I haven't heard back from anyone but it was placed on my credit as a bad debt and I will like it removed because it is preventing me from buying a house

The company has very rude drivers that came to my new home and was very disrespectfulTheir verbiage and actions were very unprofessionalThey brought in the incorrect furniture and had to return to retrieve them since they were another customersI was very cooperative throughout the entire processBut to retaliate on my vehicle and friend's vehicle is just ridiculousTheir company truck was parked right beside our vehicles
MrBadcock has a motto that you guys seemed to have forgotten, "Treat People Right"Well I received nothing of such and I refuse to do business with this company again
Sincerely,
Upset Former Customer

The furniture is peeling .The attached pillows are detaching
I purchased a three piece living room set which included the love seat,sofa and chase for $1300.This was purchased in April I called the store and advised them that one of the legs on my sofa set was broke and the furniture had started to peel that was in March of 2017.I was then advised that I was out of the one year warranty and I would either have to purchase a new set or would have to replace the broken leg myselfI recently called customer care in October and spoke with a customer service representative by the name of Sarah and explained to her that I have a complaint about my furniture she told me that I had a one year manufacture warranty and I have three years to be able to send the furniture in to the warehouse for a replacement or repairsSince I am out of that period it is nothing they would be able to doI find that unacceptable because when I purchased the furniture I was advised that this was g