Badcock Home Furniture & More

I made a payment on my account and was charged an extra fee for a cash advance Badcock did on my [redacted] I made a payment on my account and was charged an extra fee for a cash advance Badcock did on my [redacted] I talked to Badcock and credit card company and Badcock is telling me that they did not do a cash advance but my credit card company is telling me they didI spoke to the MGR at Badcock and he was rude and didn't care that I was being card extra money for no reason

I had purchased a Whirlpool refrigerator in July with the extended warranty; the refrigerator went out on 01/16/ I have contacted Badcock and [redacted] to start the repair process A serviceman came to my home on different occasions, the last time he visited was 02/24/2017-notice the dates 01/16/17-02/24/approximately weeks and no resolution Finally after several phone calls we received a credit for the store Due to the horrible service received; we asked to apply the credit given to our balance account We were told that could not be done, we would have to get a refrigerator and return the old one If we did get a refrigerator from Badcock they were going to charge $119.XX delivery fee; out home is less than five miles from the store I just cannot fathom how much a store can have so much "control" over your purchase and they are going to get you anyway they can Even [redacted] has in the contract you will be reimbursed for food loss up to $ We lo

Worse customer service ever, only thing this company wantsIs your money and we things are right with stuff you pay good money for it's oh well, they will tell you what you want to hear to get you go away then won't follow thru, Jack at B [redacted] vs is a liver and the manger Canren will laugh at you make rude comments he does not care about his customers at allDo not buy from these ppl your product is poor when it delivered and you don't have any type of customer service, I gave a should be a negative 10.Ok

Delivery crew damaged door while bringing in furniture On 3/5/ I purchased a sofa, chair, ottaman and piece dining set, sales order # [redacted] We paid for delivery for 3/17/When the said items were delivered, there was some damage to one of the sofa arms there was also a stripped bolt in one of the dining chairs.We called the store where we made the purchaseLocated at cortez BlvdBrooksville, Flwith our concerns at that time the store stated they would replace damaged itemsExchange ticket # [redacted] On 3/24/the delivery crew returned with items to be exchangedUpon bringing the items into the home they damaged the new set of vinyl sliding doors, screen and door frame that was just installed (see attached photos of damage) I brought this to there attention so they took there cell phone and took some pictures, told us they would let the store know about the damageI called the store and no one knew of our concern, I called Badcock on 3/26/@ 3:

Failure to replace or contact us in a timely matterThis has been going on since December Couch broke was unable to replace it due to discontinued .Gave me no choice but to go with a different type of couch or keep the broken one Recliner was broken and not fixed, service men brought it out sat in it- it cracked and they left it for a later date to pick up to replaceThat was April I have spoken with Sean at our local store once every other time I have been spoken down too and critizedHave called customer service multiple time - it's pretty bad when I know Jesus and Kevin by name and they know my voiceSean and the district manager keep telling customer service it's fixedAnd it's not !

My new washer a maytag and dryerAt their columbus gastoreI wanted a whirlpool washer and dryer, but I was forced to take the maytag I was forced to take a maytag washer and dryerI have not even had it for monthsI bought at the beginning of the year of and now the middle part of the washer where it washes and turns the turns the clothes has broken offI have never had in all my years of life had a washer to tear up of months of having it, but I was forced to keep itIts badcock responsibility because they gave me a washer and dryer that I did want now it has torn up and I am unable to wash my clothes

In the later part of August I purchased a bedroom setAfter it was delivered and set up on September 5, 2016, the bed broke days later Since the bed broke on the 9th of Sept, the store that I purchased it from, Jefferson City, TN, has yet to fix my bed I have called numerous times with the same response as it is the manufactur that is holding us up This has been going on for over a month and will soon be two months Please note that I purchased this bedroom suite at the Jefferson City, TN store There was not an option to select this store I have spoken with corporate as well as have not had this issue resolved yetHow would the people of corporate or the store of purchase like to sleep in a broken bed?

THE COMPANY DELIVERED TABLES THAT WERE BOTH DAMAGED AND PER THE WAREHOUSE MGR THE REPLACEMENT WOULD BE DELIVERED WITHIN A WEEK ON 2/24/I HAD FURNITURE DELIVERED TO MY HOME AND OF THAT FURNITURE MY END TABLE AND COFFEE TABLE WERE BROUGHT TO ME DAMAGED I CONTACTED THE STORE AND PER THE WAREHOUSE MGR HE WAS AWARE OF THE DAMAGES AND HE STATED THAT HE TOLD THE DELIVERY DRIVER TO BRING THE FURNITURE AND THE FURNITURE WOULD BE REPLACED WITHIN WEEK AND DELIVERED I CONTACTED BADCOCK AND THE LADY SEBRINA STATED TO ME MY STUFF WOULD BE SENT ON THE 14TH I ADV HER THAT WAS A WEEK DAY AND THAT WASNT WHAT WAS TOLD TO ME BY THE WAREHOUSE MGR ON 2/I THEN REQUESTED TO SPEAK WITH THE MGR SHE STATED HE WAS BUSY BUT THE 14TH IS MY DATE I ADV THAT I WANT A CALL BACK SHE TOOK MY NUMBER I THEN CALLED BACK HOURS LATER B/C I STILL HAVENT RECEIVED A CALL BACK AND THE YOUNG LADY TOLD ME THE SAME THING I THEN CONTACTED CORPORATE OF THE STORE AND SPOKE WITH FLORI AND SHE GAVE ME A COMPLAINT NUMBER **

I am unable to use broken beds for my childrenThis was reported after days of purchasingStill NO REPAIRS! I purchased two twin beds and mattresses from Babcock almost months agoAfter a month the bottoms that hold the bed up brokeThen, the flimsy pieces of wood used as the "box springs" broke in half as wellI reported this to the local furniture store here in Tallahassee and was told someone would come to repair thisBut the sales representative advised me to exchange because she had purchased the same one and had the same problemI did inform that I WILL NOT continue to pay for something I can't useI'm now being told until my account is "current" nothing can be done I had this complaint when my account was "current" and nothing was done! The lack of communication and concern for the customer and between the managers is RIDICULOUS!

I purchased a couch in 03/The first issue was speaking with Kay she told me they don't do high interest rates they gave me a rate of 6% when I saw on the contract it said 21% she said it would only be if we completely stop payingMy first bill I see interest rate of 21%I thought it's okay it is worth itIn May my dog ripped my couch openI immediately called the storeThey said they would have to have a manager call me backA week later I spoke with Kay she said we waited to long to make a claimWhen I told her we called the day after it happened she said well the lady you spoke with didn't know what to do but insurance does not cover dog bitesShe said wait until after Labor Day and call the companyTell them you had guest kids destroy you're couchI said okayI was not comfortable lying to get my couch fix, what is the difference in controlling kids/versus controlling my dog to protect the couchI called back to the store and told them I would pay out of pocket to ha

Refund on Furniture - business denying refund My mother is a senior citizen and unable to file this report on her own. My father passed away unexpectedly on Feb. 15,2017. My father had financed 3 pieces of furniture - 2 beds and a sofa. My mother was paying on the sofa and has proof of the payments from her account - she has paid a total of $700 for the sofa. Badcock (after giving my grieving mom the run around for over a week), has denied her to be able to just pay off the sofa and keep instead. Instead they are asking that she payoff all 3 pieces of furniture or that will pick it up - it's all of nothing at all since all 3 pieces of furniture are under one account. Badcock has the authority to split up the furniture since the account holder is deceased. It's not right that my mother loses $700 when she is willing to pay off the sofa and keep it - a win win for both Badcock and my mom. They'd rather lose money on all 3 pieces of furniture than to split up the furniture in one account

Not reporting I paid off furniture The furniture was paid off I have the receipt and I spoke with Patricia a supervisor at life south She said badcock said I owed and that's what they paid plus I paid over as wellThe supervisor is sending payment history on furniture

Badcock is selling used furniture at full retail prices My experience with Badcock in Jonesboro, G.Ahas been nothing goodI would not recommend no one to shop there unless they want thrift store quality furnitureMy original purchase date was December and I am still having problemsThe first time Badcock delivered the furniture, the delivery guys dropped the furniture off the truckOnce the furniture was assembled, there were visible damages to the furnitureUpon, Badcock delivery guys leaving, they knocked my mailbox down with the truckThis caused me a big inconvenience since I was unable to receive mail for days or I had to go to the post office after work hoping the post office will still be openAs, I expected the furniture that was deliver I notice there were a lot of wood chips, loose screws, and hair in the drawersI was completely disgusted and advised the store manager that I would rather purchase a different bedroom set and paid the difference along with t

Failure to provide me a new door or refund in a timely manner On March 21, Badcock's personnel delivered to my address a juvenile wall bed When they were assembling the bed they discovered a damaged door to the bedBadcock told me they ordered a new door I never received it I followed up with Peggy at Badcock over weeks ago and I requested a refund for the door since my account was paid in full She told me I would get a refund check for the door from corporate and she would keep me advised Here it is or weeks later and no checkI want my refund now for the door

My name is [redacted] I'm a senior senior center with a special need sonMy complaint is that Badcock sold me a defective washer I was sick and tired of having to go to the laundromat to wash clothes Due to my health issues and just was able so I decide to go to Badcock & Home Furniture store in November to purchase a Whirlpool White WED4616FW Washer and Whirpool white Electric Dryer WED4616FW...The Sale Person number is PD03...Store IDI was inform that they will deliver and set upThe washer and dryer was deliver on 11/21/When the guys brought the washer and dryer out they just let the water run in itAfter they left I decide to wash a load of clothes..the next day when I decide to was another load I heard this loud noiseI went to check to see where the noise was coming from the washing machinei contact the store to inform them that I was having issue with it..and that I want to get another washer with a different name It was a week or two later t

Purchased bunk bed set from Babcock FurnitureBed is very poor quality and not at all what it appeared to be On March 29th my wife and I purchased a bunk bed set for our daughters We didn't actually receive the bed until over a couple weeks later due to shipping to the store for pickupWe were in the process of moving so we did not want to set it all up just to tear it back apartI did see that the frame was not set up to support a memory foam mattress, which is what our children haveWe purchased the woods modify the side rails to make it possible to support the mattressesAfter finding our new rental we realized we would be losing quite a bit of space and I would not be able to make the changes after I moved, I decided to fix it before the move As I began looking at the bed, I found gouges in the wood, splits in the wood, and overall very poor constructionThe bed is an over priced piece of trashWe decided to just fix the broken areas and poor construction ourse

Promise to fix lift chair motor (replace) In mid May I contacted Sanford NC office of broken lift chair. Manager told me know they won't fix it.I called corporate they told me chair was under lifetime warrenty and that the store would fix it. They came out got motor # kept telling me it on order.Still waiting called corporate office talked with Mr Kerry P [redacted] told me motor in shipping A week latter Mr P [redacted] said that motor not under warrenty He told me I could by one for $135.00 case # [redacted] . Acct.# [redacted]

Recliner Base broken up to weeks to repair Recliner broke within weeks of use I purchased a seat Sofa, Love Seat and a reclinerWith in weeks the recliner broke was told it needs a new base and would be ordered, After waiting weeks I phoned the store and was told the part would take up to weeksI Suggested as the chair was new and was only usable for weeks they should replace it with a new one as that would only take a few daysI was told by the store manager She would have to find out and would call me backThat was days agoThey could have delivered an new one in that timeAs it is I am stuck with an unusable chair

Store delivered wrong product(Whirlpool vs Maytag) Product giving trouble substantiated by' [redacted] 'in Hanceville,ALBadcock will do nothing On 06/16/I took color ad depicting Maytag W/D set advfor $to the Badcock Furniture & More store on Cherokee in Cullman Purchased the MAYTAG set, [redacted] Check [redacted] in total amtof $1, They delivered WHIRLPOOL, which I did NOT wantRep said, ...Kenmore, Maytag, & Whirlpool all made by same people, etcThe washer 'Lid Lock' feature never worked Service call on 12/1/" [redacted] " Mr [redacted] Hanceville, AL, found and corrected a leak; also found & supposedly corrected an electronic malfunction, governing 'lid lock', etc I've never been able to pause the washer to add water softener or other article(s) of clothingUpon trying to resume the cycle, the washer simply starts emptying out and nothing seems to stop that malfunction Neither Badcock, Whirlpool, nor Maytag have offered to correct this mis

This company does not seem to care about their customers, and does not give their employees and lower management the ability to solve customer problemsI will never shop here again I ordered a loveseat from Badcock and received lackluster service during the purchaseThe sales associate took a personal call from her daughter and also engaged in personal conversations about forgetting to clock out with the other desk employees while I was standing in front of her at the registerShe also forgot several times during the conversation that the item would be a pickup, and kept trying to confirm delivery with me A friend of mine went to pick up the loveseat without meHe said when he arrived that the box was huge, and he asked if this was actually the loveseat he orderedHe was told it wasHe brought it back and unpacked it, and it ended up being the full sized sofaHe called the store to tell them about the mistakeThe phone was answered with a very unprofessional "This is __________" when he called, with no mention of the store name or formal greeting When he explained the mixup he was told they would swap the item out for us at no cost Later I received a call from the sales associate who, again, was not professional over the phoneShe merely stated her name but did not mention the store, and asked if my fiance was availableI do not have a fiance and had no idea she was from Badcock, and I thought she had dialed the wrong numberShe finally said "Didn't you just buy a sofa?" and then asked again for my "fiance's" number, saying that she had written it down in the back and "didn't want to go get it" She called my friend, and he told me she had said the delivery truck was full on the days that it would be in our areaShe had asked if we could take the couch back to the store ourselvesAt this point I wanted nothing to do with this store and its jarring lack of customer service, and tried just asking for a refundWe were told we could get a refund if we brought the couch in ourselves or paid for pickupI called the customer service line and was told the same thing, so I asked for the situation to be escalatedI was told I would be contacted in a few days I received a call a day later, and was told the same thing - that if I wanted a refund, I would have to take the couch in myself, or if I wanted to exchange it they would handle the pickup and delivery for freeI never got a clear answer as to why they would pick the couch up in exchange for a different piece but not in exchange for my moneyI was also told I was not allowed to stay on hold to speak to a supervisor because they have other calls waiting Eventually I was able to talk to a supervisor who, while polite, told me the same thingHe also seemed to try to shift responsibility on us by saying that the pickup sheet my friend signed said "sofa" (again, my friend asked the employees if this was really the loveseat that he ordered and was told yes)I asked for the issue to be escalated again and I am waiting to see if the higher ups at corporate will allow the store to pick up the sofa that they ordered by mistake without charging me As it stands I am expected to spend my own time and money to fix the mistake that Badcock madeI would have been happy to exchange the couch for the correct piece if it weren't for the terrible service during almost every encounter I had with Badcock employeesIt seems my $is more important to Badcock than my opinion of the company, my future business, and the business of those I associate with If you are a consumer that cares how you are treated by employees and expects professional service when making a purchase, then Badcock is not the company for you