Badcock Home Furniture & More

The furniture I purchased has worn terribly in a yearI paid for furniture protection, an extended warranty, and am still making monthly payments Purchased multiple items 10/23/15.From sales rep QuincyItems were paid for on Badcock accountProblems: 1) Ripped upon delivery; when replacement arrived driver refused to get entire sofa off of truck instead unscrewed damaged section and attached new section to old sofa, 2) technician came to check rippling on seat cushions, instead of sewing down stated I would need to unzip fabric and flatten every time this happened, 3) filling in all arms of sofa and loveseat is so flat wood can be felt poking thru, to the extent throw pillows must be used to rest arms while sittingItem # [redacted] $and # [redacted] $are the problem itemsI have also been told verbally by Kara (a store rep) this set has been discontinued for problems

Warranty co lied and said I had pet damage and I sent photos to prove that was a lieYet they still won't repair or refund the extended warranty Repair co lied said my dog chewed my armless recliner pull cord I sent a photo proving that the end just came off the cord and that there wasn't one bite or chew mark on the cable or the pull end and yet they still refused repairI called customer service answer they were not helpful either and kept hanging up on me or putting me on hold and never coming backI have been tryin go to pay the furniture off but I am not goin to pay the $for an extended warranty that lied just to say I used the service to debit the return of the fundsI just want to pay off my furniture and not have to pay for the extended warranty that was never used! They always said upper management would call me back and yet no one ever has! The slogan of "we'll treat you right" is also a lie! I am on disability and just want to pay off my account but they are no

Bought table chair set with extended warrantyWas told if anything happens to table warranty would coverClaim was denied should've been covered I bought table chair set with extended warrantyThe warranty was supposed to cover accidentsThe chair broke it was wobbly from day oneAfter it broke I claimed on warrantyThey denied my claimLiterally said they cover accidents but it was denied because it was an accidentTook months to get response tried to get refund couldn'tI don't know what to doI just want my chair fixed with the warranty I purchased

I purchased a bunk bed from the Badcock in Tampa in January 2016. Days after the warranty expired the top and bottom support supports failed. I purchased a twin/full bunk bed in January 2016. Days after the warranty expired the top and bottom support structure failed. The bed is no longer safe to sleep in for fear of collapsing. Badcock customer service has declined to repair the unsafe bed at their expense . The model is the Cabin Retreat twin full stair bed.

This is for the Deland Florida store - it was not listed I complained that your slogan "NO CREDIT REFUSED" is a lie and received a threatening lette My credit limit was $and my balance owing is $ I HAVE NEVER MISSED A PAYMENT - I even set up my payments on AUTOPAY I recently went into the Deland store to shop the memorial day sale My balance is $and I thought my credit limit was $ I applied to purchase a TV Stand and lamps which would not have taken me over my credit limit I also requested to purchase a TV which would have taken me over the $ but instead of saying - we can finance the TV stand and the lamps - I was told that my credit limit was decreased $dollars! ($- $750) Now I actually owe more than my credit limit THIS HAS FINANCIALLY HARMED ME My credit score dropped significantly because of this YOU CANNOT SAY "NO CREDIT REFUSED" in your ads because you refused my application for credit and even lowered my credit limit for

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint People, who live in the house, were waiting patiently during many days for the company’s technician to arrive at once after my first call in a middle of hot summer But nobody did attend the troubled AC system This company just ignored them Now we are all know, what does mean this name, the Ultimate Comfort LLC I did not expect another answer from the company, which does not care about its customers, the quality of its services and its reputation Best regards[redacted]

I purchased a bedroom set from Badcock about a year-and-a-half agoI have been paying my monthly payments to Badcock and wonder why my balance was not going down muchI spoke to a representative in the collections department that informed me that Badcock have been billing me for insurance that I have not signed up forshe checked my account and verified that I had not signed up for the insurance and told me that they had been billing me for the insurance since my account was openShe informed me that she was able to only credit me for months and for the remainder of the month I would have to receive credit from someone above herI spoke with the supervisor that had a nasty attitude there put a block on my account stating that I had an attorney so no one could speak with me in reference to the account againSince then I have spoke with about three different peopleI informed them that they needed to pull the phone call recording because I never told her that attorney was repres

I have an account with Badcock Home Furniture and More Due to financial hardship my account is delinquentMy last payment was in April The unpaid balance is $and the monthly payment is $MrH***, a Badcock Home Furniture and More employee has made numerous visits to my residence regarding the delinquent accountDuring the month of June, MrH [redacted] made two visits to my residenceDuring the month of July, MrH [redacted] made two visits to my residence During the month of August, MrH [redacted] made three threatening visits to my residenceDuring his last visit in August, I stated to him that I would make a payment in September, and he replied that he was not wiling to take one paymentMrH [redacted] returned to my residence on September 1st demanding a payment and became very argumentative and threatening when I asked him to stop visiting to my residence regarding the delinquent accountMrH [redacted] then stated "do what you need to do or I'll be back." Also, I had paid the debt

Purchased kids twin mattress and within months all springs broke.Warranty only good for days, that is poorly made furniture.Expected better! [redacted] mt dora Florida (eustis) phone [redacted] and [redacted] purchased the 2nd oneWill provide private info if company wants to resolveAlso employee ordered head and foot board and no rails,gave me rails, wrong color,I had to paint and they don't even fitThey just decided it was ok because they didn't charge my accountSO BAD mattresses, non matching bed rails and wrong colorCorporate said they couldn't help meNice company and customer service!

I went to badcock on Decker Blvd to purchase a refrigerator, upon arrival I was met at the door by a gentleman who ask could he help me I told him I was looking for a Female sales consultant by the name of Gwen The gentleman told me she was not working so I decided to work with him We discuss me possibly purchasing a refrigerator, after careful discussion with him in regards to how I was going to pay for the refrigerator I wanted it added to the products that I currently have an installment payment arrangement, which he said that was fine after he fumbled with the computer only to find out that he was not going to be able to make that happen I decided at that time to stop all transaction and close out the deal 10/20/I received a certificate of insurance in the mailed stating that I had purchased insurance on the items I am already paying for This was definitely disturbing to me because that is not what I wanted, so actually enrolled me in an insurance policy to cover the

Delivery issues/Guarantee issuesBack in May, My wife and I went into Badcock to purchase a black king size and mattressWe were met by store manager BelindaShe showed us a few on the floor and stated that she think she had one in the clearance roomSo, we went into the clearance room, and indeed, a black bedShe advised that someone else had called about the bed so we needed to hurry to make a decision, we decided yesShe checked to make make sure the rails was there and advised that they ordered the wrong color and that was the reason why the bed was in the clearance roomWe paid cashWe financed a mattress because of some back issues and we wanted to invest in a good [redacted] mattress, she advised us that the mattress came with a day sleep guarantee and we could switch it out for free if it was not up to standardsWe filled out the application, waited over an hour due to some computer issues and the store had just switched owners and the owner was away on a

Bait and Switch pricing to sell add- n insurance protection At the time of purchase on 7/22/18, the salesman asked if I wanted insurance for the credit card balance for the purchase of furniture, in the event I was to become unemployed or disabledI asked how much it cost and he said it was only about $per month added on to my bill I agreed to add the insuranceI was later billed almost $per month After further investigating I found this amount is determined by multiplying $per of the average daily balance of the accountI called the company and explained how the salesman had misquoted the cost of the insurance and asked them to cancel it and refund the two months charges of for each monthShe said this would have to be done at the store levelI went into the store and spoke to the manager, Veda, who acknowledged that she would speak with the salesperson regarding quoting the cost incorrectly, but she told me corporate would have to take care

Badcock Corporation blatantly and presumptuously gave us fictitious information pertaining to insured furniture that we bought from them in August My wife [redacted] , my children and I can all attest to thisAs of August 30, 2017, we did not use the insurance that was placed on the furniture at the time of purchased, and therefore, we are supposed to be able to use the insurance money as in-store creditHowever, whenever we tried to use the money, they came up with another fictitious story stating that they have a brochure saying that we will have to spend an additional $plus in order to get the in-store creditWe explicitly told them we did not need any more furniture at that value and only wanted to use the value of the in-store credit we were promised when we first purchased the furniture years agoBut against our will, they are adamantly and relentlessly trying to get us to purchase other furniture that we do not needAfter speaking to their custo

Over a year ago I paid of my old Badcock account and I have charged extra interest as a result that not happeningI am owed a refund too I paid off my old account be I started a new oneThe payments are shown on the account but not applied correctlyI have disputed this issue for months and it has not be correctedI want my account interest refunded and my payment to be for the correct amount of $

Purchased a new push mower with warranty that has needed multiple repairs that I had to pay for I purchased a new push mower on or about March the 8th with a year warrantyI purchased an additional year warranty, which I later found was not even honoredI have since gotten the purchase price of the 3rd yr warranty refunded off of my account(Thankfully) I used the lawnmower one time Then on or about June 13th my husband took it out of the building (it has never been left out in the weather) to cut grassIt would not startI contacted the Eastman store where it was purchased and was told to take it to a local repairman that they (Badcock) uses here in Eastman-(not affiliated with the manufacturer of the lawmower or Badcock that I know of) Within a few days it was fixed and I was responsible for the bill, even under warrantyThe lawnmower worked for a bit, but then would not start I took it back to the repairman and he tinkered with it free of charge On August the 3rd m

I bought a couch and loveseat on my Debt card for $2503.36 which they wouldn't or couldn't deliver then refunded $2337.61 On 12/02/16 I ordered a couch and loveseat from the OXFORD AL. store, Sales receipt # [redacted] to be delivered 12/08/16. On the delivery date they brought the wrong set which I sent back with them. Then was told it would be delivered on the 15th. On that day I called in the morning to see what time to expect delivery and was told between 4 and 7 pm. As I had a Dr appointment I made arrangements to have someone here only to later be told the correct set had not been ordered so it was going to now be the 22nd before it could be delivered. On the morning of the 16th I went to the store to cancel the order and get a refund. I was told they canceled it on the 15th and turned it over to corp. to mail refund check so I would just have to wait up to two weeks for the check. Per their own policy "for all credit/debt card, badcock financing or third party financing purc

Damage to floor on delivery of fridge by delivery menDamage to floor from defective fridge
Product was first purchased on march 6th, when hooked up it was leaking some type of liquid, called to get replaced advised I would have to wait a week for new fridge, meanwhile floor was damaged during that week, then on the 13th new fridge was delivered and the delivery men were removing to pieces of plastic from bottom of fridge and while doing so damaged my floor in a different location

I ORDERED A PC LIVING ROOM SET AND EVERY TIME THEY CAME OUT IT WAS EITHER THE WRONG THINGS, RIPPED OR MISSING ITEM
I STILL DON'T HAVE MY ORDER
THE FIRST TIME I ORDER MY 1ST SET LAST MONTH WITH SALES MAN ROBERTHE MISSED UP THE ENTIRE ORDER AND WAS SO RUDE ABOUT IT I WIND UP SENDING IT BACKI WENT BY TO SPEAK WITH A MANAGER ABOUT THE ORDER.(JENNIFER) SHE DINT TRY TO FIX IT OR MAKE IT RIGHT SHE JUST HAD A BAD ATTITUDE AND I TOLD HER THIS IS NOT THE WAY SHE NEED TO TREAT HER GUESS AS A MANAGER SHE NEED TO TAKE A CLASS ON CUSTOMER SERVICE OR MOVED OUT THAT LOCATION A MAN NAME BERRY TRIED TO FIX IT BECAUSE I WAS VERY UPSET AND NEEDED MY THINGS, I TOLD HIM LET ME JUST THINK ON ITI WENT BACK A WEEK LATER TO TRY MRBERRY OUTHE HELP ME FIND SOMETHING DIFFERENT THAT AND I WAS HAPPY WITH ITTHE 2ND TIMES THE GUYS CAME OUT TO DELIVER THIS TIME AND BROUGHT THE WRONG THING BROKEN LAMPS AND A RIPPED SOFA OK I SENT IT BACKNOW 3RD TIME CORRECT THINGS RIPPED SOFA AGAIN NOW 4TH TIME AND

Salesman stated that a box spring was required for the bed I purchasedStated that he owned the same bedIf box spring is used the top of mattress is approximately inches lower than the top of the headboard
Store will not take the box spring as a return and will not credit my account They lied to me and said account was months no interest and tried to charge me interest
They are a company with no integrity and I would like to prevent any other person from having to deal with these problemsIt is tasing my blood pressure
Account_Number: ***

Vendor failed to honor repair/warranty on recliners Numerous attempts to work with vendor have failed
Several weeks ago we purchased a section sofa system from the Lynn Haven, FL store with an extended warranty from the vendor Shortly thereafter, the reclining mechanism on one piece has failed A call was made and we were promised a repair tech would come out It never happened and when we called again, was told they don't have a tech to assist but would replace the piece On the scheduled delivery date, nobody showed up and after calling the vendor, was told the piece wasn't on the shipment but would be on the next shipment That was over a month ago Recently, another recliner has stopped working and they were told about it, but couldn't provide any information on repair or replacement