Badcock Home Furniture & More

problems began when chairs were deliver as the massage feature WAS NOT THE SAME Exchange problems every since discussing the issue as to what corporate are preparing to do Has gone too long and the warranty we paid for this should have resolved all issues delays by the owner and Son of the owner of the local store have gone on too long

My cash payment was applied to the wrong account and Badcock has reported a negative payment to Equifax I want removed In February 2007, I purchased furniture through Badcock Home Furnishings and charged it to my account with BadcockI have never missed a payment or made a payment lateHowever, in March 2014, I made a cash payment in-storeApparently, the store accidentally applied the cash payment towards my wife's account rather than mine, since we obviously have the same last name and addressI contacted the store, spoke with the manager, and informed him of what had happenedI was told by the manager that my account would "be fixed." However, Badcock reported to Equifax, one of the major consumer credit reporting agencies, that there was a "30+ day late payment" in April Again, this is not true, since the error was on the part of Badcock I disputed Badcock's reporting to Equifax, which contacted Badcock and asked them if the late payment information was accurate

In attempting to purchase two nightstands on the showroom floor, the employee, Stephen, claimed they were for sale but could not be purchased because no one had taken inventory at the store and it would be another two weeks before the items could be purchasedAll while the products were listed as 'for sale' on the showroom floorDeceptive practices Account_Number: [redacted]

This response is to DISPUTE the above mentioned complaint from [redacted] *** [redacted] patio was completed as agreed in the Fall of He complained there were drainage issues with the patio and sloping paversHe also claimed the job was left unfinishedThe agreement between both [redacted] and Allscape was the unfinished items that were mentioned, sealant and additional sand when other pavers had settled over winter, were not able to be completed until Spring of when the weather got warmerFor which, [redacted] kept $2,of the amount due and agreed to pay Allscape the remaining $2,of the contract when the weather cleared in the spring and the finishing touches were completedKeith from Allscape contacted [redacted] in March to take care of any items that needed finished and at that point, [redacted] chose for us to wait for things to dry out, and [redacted] said he would call us when readyIn Keith’s professional opinion, it was plenty dry in March to complete the final work on [redacted] patioHowever, when [redacted] finally responded back in May, it was in the busy season and Allscape was several weeks/months in the future on scheduling work [redacted] also claimed that none of his phone calls or emails were returnedKeith S***, owner, and a representative from Allscape showed up at [redacted] property on August 5th of this year to respond to [redacted] warranty claims and address any issuesAt that time, Keith was told by [redacted] wife to leave the property and not to touch anything, as they had already hired someone elseIn conclusion, [redacted] did not pay for the work that he claimed was “unfinished” by Keith, as [redacted] was still holding $2,back from the agreed contract price for Allscape [redacted] tampered with the patio by removing and digging out pavers after completion by Allscape, and therefore, jeopardizing the integrity of the work Allscape had done in the FallThis created and caused further issues with the drainage of the patioThere were some minor drainage issues that Allscape had planned on repairing in March in a matter of an hour or so from start to completion, but [redacted] was not ready at that time and told Keith to wait [redacted] dug up pavers from the patio exposing dirt underneath the pavers causing substantial moisture to fall below the patio with the large amounts of rain received over the summer causing much further damageAs can be seen, if [redacted] would have allowed Keith to come back to the patio in March, like Keith offered, none of this would have taken placeKeith would have poured some more sand, corrected some of the settling pavers, and sealed the patioHowever, [redacted] would have also, at that time, had to pay Keith the remaining $2,of the contract, which Keith never was able to receivePlease see all attached emails documenting the above recollection of eventsOnce again, when Keith showed up with his crew as planned in the last two emails below, he was told to leave the propertyKeith even left pavers with the homeowner that Keith had planned on using for the repairs as the homeowners stated they were going to ‘fix it themselves’Sincerely, Allscape Landscaping and Lawncare On Nov 28, 2014, at 11:AM, [redacted] wrote: We appreciate the work you have done for us and the difficult conditions that slowed your progressHowever your contract states the balance will be paid on completionThe pavers have not been sealed and the landscaping around them is not completeRecognizing you are close to completion we are willing to pay $at this time and the final $when you have actually completed the work [redacted] On Wednesday, November 26, 4:PM, Keith S [redacted] wrote: Thank you so much for your business! Please see the attached invoiceI have discounted your total invoice $(listed) for the additional work per your request that we will continue in the spring If you have any questions, please feel free to call meWe look forward to continued business with you in From: [redacted] Date: November 30, at 8:46:PM ESTTo: AllscApe Subject: Re: Invoice INV-(4).pdfReply-To: [redacted] Keith, After looking at what has been done, Becky and I would like for you to quote some additional work to be done in the spring with the front bedIn addition to the gravel mulch bed in front we would like a bed with gravel mulch installed along the west face of the house in back (the area to the left of the new stoop in backAnd we would also like a gravel mulch bed along the front edge of the new patioIf you are willing to do this work for us we will sketch out what we want in those areas and send it to you We are mailing a check for the balance of the work completed less $dollars as we discussed earlier [redacted] On Monday, March 16, 10:AM, Keith S [redacted] wrote: Hello [redacted] , Hope all is wellWith the weather turning nice I would like to send my team out to finish our part of the jobTop soil Seed Staw Sand and seal paversHope to be out by Friday this week Let me know if have any questionHave a great day! Thank You! Keith S***,CEO Allscape landscaping and lawn care LLC 317-281-Www.Allscapelawn.com From: [redacted] Date: March 16, at 9:26:PM EDTTo: Keith S [redacted] Subject: Re: Invoice INV-(3).pdfReply-To: [redacted] It is very wet muddy, and cold hereI don't know how you would be able to complete the items listed under these conditionsIt would certainly seem to be to cool and damp for sealerWe still want to put in some bed with stone mulch and boardersWe cannot figure out to lay it outIt it possible you could come out ane walk through that project with us? [redacted] From: [redacted] Date: May 6, at 7:34:PM EDTTo: Kristy R [redacted] Subject: Project completionReply-To: [redacted] Kristy, My wife and I have been in Asia Minor for several days so did not get you phone message until we got backWe would like to go ahead and complete our projectThings to complete are place polimer sand, seal pavers and repair and seed the area around the paversUnfortunately during the winter some of the pavers on our stoops sankAt the back door they have dropped about 1"That needs to be repaired before placing sand and sealingI was told they would not settle but they have and need to be repaired [redacted] *** On Tuesday, May 26, 8:PM, kristy r [redacted] wrote: We are planning on starting that next week we discussed that today, once I have a meeting with Keith and the guys to confirm scheduling next week I will email you to give you a better idea Thanks On Tuesday, May 26, 2015, [redacted] wrote: Kristy, We would like to get the completion of our project scheduled soonPlease let us know when that can be done [redacted] From: [redacted] Date: July 20, at 7:37:PM EDTTo: kristy r [redacted] Subject: Re: VoicemailReply-To: [redacted] I sent my list to Keith and nothing has happenedWhen Keith sold this job he promised he would have it finished in one weekIt is approaching one year since we signed the contract it is time to get this finished up [redacted] On Wednesday, June 17, 5:PM, kristy r [redacted] wrote: hi [redacted] I received your voicemail and I understand all your concerns, if you would please call Keith 317-281-to discuss I will follow up after my return Thanks -- Kristy R [redacted] Office Manager ALLSCAPE Landscaping and Lawn Care LLCPhone: 317-440-Sent from Gmail Mobile On Wednesday, July 29, 8:AM, kristy r [redacted] wrote: [redacted] Keith wanted me to give you an update and said that he will be out and everything will be taken care of by next wednesday Thanks Kristy R [redacted] Office Manager Phone: 317-440-ALLSCAPE Landscaping and Lawn Care, LLCwww.allscapelawn.com From: [redacted] Date: July 29, at 11:48:AM EDTTo: kristy r [redacted] Subject: Re: Allscape LandscapingReply-To: [redacted] Thanks, please give us hours notice see we can plan to be there [redacted] Sent from Windows Mail

I received a threatening letter to return furniture I returned months agoI am still being billedIt is also having a negative effect on my credit I am receiving threatening calls, excessive messages, and a threatening letter about a furniture set I no longer haveI bought furniture at the beginning of the year, had it delivered and returned it before days fro a refundI was promised stalled several days for the return pickup, and was finally told I had to pay a restocking fee after the daysI went several times to the store and was told I had to wait for a return authorization from headquarters to return the bedroom setWhen thet finally recieved it I was over the days and charged 20% restocking feeI only had a bed, not the entire s=bedroom setI never should have been billed a restocking fee because I called and went before the time was upIf I was billed for a 20% fee it should have been for 20% of my bed cost, around $so about $I called headquarters

defective chairs in months and not a full refund as stated in warranty chairs bought with warranty's, was found to be defective day after delivery, took almost a month to send someone out to confirm, then both chairs found defective,again took weeks + to send someone out, both defective, they were unable to supply replacements and refused to provide full refund as stated in warranty

I purchased a living room set from Badcock Furniture on 2/14/and paid to have it delivered on 2/16/When the furniture arrived on 2/16/18, only half of the furniture was deliveredI was never contacted or notified that the loveseat recliner would not be deliveredThe delivery driver called the warehouse and was told that this piece of furniture was on back order and I would not receive it until sometime after 3/15/(Over a MONTH Later) I contacted the store and spoke to the manager who had no clue since no communication was made by the warehouse to themShe then had one of her sales employees call me back to explain that they do not have a date to give me as to when I will get the loveseat I then called their customer service who opened a case with the [redacted] They explained that the probable reason was that the loveseat was damaged and had to be reordered I paid $for deliverySo far the only thing done for me is a $refund of the delivery fee and nothing

Purchased a new refrigerator to avoid problems and since day one nothing but since day one! Look let me just say attempts to date to repair and still not fixedMisinformation, lies, non documented problems and Badcock basically see the manufacturer we can do not more we just sell you IT! The manufacturer not interestedBasically pay or else we will come and get the unitThe state of Florida OK never mind I must be politeOpinion So here is the bottom line we just sell it if it works or not, well sorry just pay

To try to summarize, the owner, Lebron, is a very rude personHe tried, and successfully got away with not honoring warranty and repair issuesHe sales used and substandard furnitureI had spent over $for what was supposed to be a new sectional and coffee and end tables, as well as lampsThe tables and lamps were replaced times due to scratches and pieces broke off of them, only to return them for a refund which Lebron was reluctant to honorSo I went to [redacted] to get what I needed and was treated like a queenThe sectional started breaking down within just a couple of months, as well as the mechanisms in itDue to their inability to repair it properly, I spoke with Lebron, the ownerHe was very rude and told me he couldn't help us due to being out of warrantyI advised him that the complaint and so-called repair attempts were in the warranty periodHe argued that that was nothing more he could doSo I contacted the manufacturer, and they sent them back out for

I would like to make a complaint because the sales representative in this store blatantly lied and hidden information about return policy On June 30, 2018, at the Badcock & Home Furniture in Hinesville we purchased a set of mattress and adjustable bed order # [redacted] / Account # [redacted] Sales repAlexandra S**The day of the delivery of the items on July 7, 2018, it was informed to the delivery staff that the items were NOT the previously shown merchandise ( the items initially describled at the store were said to be similar to the ones on display),and the delivery guy told me that he would have the manager get back with me to explain the return process but no one ever called backThe day of the sale the sales repmade a statement to me and my two daughters that I would have days to return the items if they were not of my likesOn July 16, 2018, we placed a call to the store to follow up and the rep would only say that she would have a manager call back to help with t

BADCOCK CORPORATE OFFICE IN MULBERRY, FL, IS OVERCHARGING MY ACCOUNT! I DO NOT want to be on a payment arrangements anymore! I will go to store I Badcock CORPORATE is involved in charging my credit card for a payment arrangement on the 5th of each monthI tried to call the billing department and tell them to STOA P AUTO PAY IMMEDIATELYTHEY REFUSEDI told them that I will go into the store and pay in person each month on the 2ndAnd to take my credit card off AUTO PAYTHAT CARD HAS BEEN CANCELLED!

NEVER deal with this store or company!! When I opened an account over years ago I requested insurance to cover in case I was to lose my job at that time.....it was never put on my account!! I lost my job, due to medical reasons, months later, and have been unable to work sinceThe company will not return my calls for over a year and 1/nowNow I have recieved a civil summons for the remaining amount of my accountSo, because of THEIR salespersons mistake (not putting the insurance on my account) and THEIR poor response to my MULTIPLE calls to try to handle this situation, I am now facing a judgement for the full amount!!

Hi, I started an account with Badcock Furniture in Garner, NC last yearI got two twin beds with dresser and mirror and a King size bedroom setThe The king size bed has been problematic, first being the head boardIt is very high but does not give much support as it sways back and forth that can easily crack back if the slightest pressure is put on itI called in December and was going to replace that part myself as it is two pieces to the head boardThe bed itself frame was never stable and became worst, finally it collapse one Sunday morning in March, almost hitting my footWhen I took the mattress off, the slacks were loose, the legs that were attached alongside the center I mean weren't screwed onWhen I picked the boards up the legs just fell offI have picturesWhen I called once the store opened, the representative name Ray reassured me it will be taken care of, that they will come pick it upThe bed never was picked upWeeks later another representative from the s

In late 2013, I bought two leather couches and an ottoman from Badcockin a little over a year the very thin leather started to peelI couldn't believe how THIN the leather was because I thought I bought high-end furnitureI'm retired and thought this furniture would last me for the rest of my lifeWhen I called Babcock to tell them that the furniture was peeling they said "Oops! You bought it over a year ago, so there's nothing we can doAt this point I have taped the worst areasI tried to escalate the issue with Badcock, but got nowhereNow I am forced to buy new couches after having spent thousands Don't make the same mistake I did

I was sold defective furniture and a disability insurance policy was added to my account and I am disabled already I purchased a king size bed which has cracks along the rails I advised the store and was given the run around for three or more weeks I was told by the store manager josh that my ten days to return had expired when it was there delay that caused the delay Also, a disability insurance was added to my account and I am already disabled which means the policy would never payoff and it would just receive payments from me This is definitely fraud When speaking with the store and the corporate office, I was never provided an apology without bringing to their attention that they should provide an apology as a courtesy The Corporate rep Amber is not happy or helpful Please review the call which took place on June 1, at approximately 10:a.medt

Badcock refuses to honor warranty on a mattress we bought less than years agoBoth sides of our mattress is sagging on both sides causes hip pain We purchased a mattress from Badcock in Shallotte NC less than years agoBoth sides of the mattress is sagging and they have sent their employees out times to measure the sagging areasThe sagging is so bad I can barely get out of bed due to hip painThey refuse to honor the warranty stating that we dips in the bed are not big enough

Bought bed set, bed broke within months, ended up exchanging 3/times (kept breaking same place) until new lady manager broke rude/broke her word bedset/bed broke 3/times exact same place I asked each time for even exchange until I had to sleep on the floor due to the slats also breaking then I asked to exchange entire bed for another I talked to Micheal and on hold, he asked if that possible I was told yes but may have to pay a difference even though my bed was more expensive than the one I wanted to trade for Manager would not return any my calls (3/calls left unanswered) I had to end up in about or weeks to call the store about the bed and found out no one had ever even ordered the replacement and so I was told it was never ordered and that they would get that order in I knew this was going to be the same exact bed I had an that was continue to break in the same spot but I did not tell the cashier that day about wanting a entirely different bed I thought that would

I purchased a dinning table in November 2015, I've had issues with the table from day I visited the store in Cartersville for exchange/refund I purchased a dinning table in Novemeber 2015, when the table delivered it did not sit balance so I called the store and they replaced the base and chairsIn April I notice the table was seperating on the top so I contacted Tina at the Cartersville store where I purchased the table who advised she would let the store manager knowAfter I didn't hear anything back I called and asked to speak with the store manager a week later and she told me he was busy he would call me backAgain, no responseFinally I called one day the district manager was there and after being told Emery was busy with the district manager I asked to speak with the district manager and then the rep advised that Emery said for me to come pick out another table and he would do an exchange.My husband and I visited the store to pick out another table and after doing so th

I purchased a Whirlpool refrigerator and paid over $and from the beginning I had several issues with the product I purchased a Whirlpool refrigerator and paid over $at the Badcock Furniture in Elberton, GA and from the beginning I had several issues with the product I made several service calls on the product and each time someone came out, it was never completely fixed Now only less than month after the warranty is gone, the refrigerator broke down again and I have no place for my food Badcock made sure I made my payments on time; however, did not care once the refrigerator was paid off and the warranty expired Even when I called I was told that there was probably nothing that can be done, but they would call back and I never received a call You would think after I paid over $that out of good faith, someone would call I do not want my money back, but I would like a refrigerator that works!

My sofa broke within the warranty periodThey supposedly fixed the issue for it to break again in the exact same manner I have an account with Badcock [redacted] On that account I purchased a sofa in October of Before the year warranty was up (approximately September 2017) one of the chairs brokeIt made a ton of noise when moving into the reclining position and there was a spring that hit you in the buttThey returned the unit supposedly fixedThis only happened on one of the reclining chairsEarlier this month (April 2018) the chair had the same problemI reached out via [redacted] and was told it was out of warrantyIf it had been truly fixed in the first place there wouldn't be a problem saying that it was out of warranty but clearly it wasn'tNone of the other chairs have had any issues it is only this one chair and this is the second time it is doing the exact same thingI already went without my couch for weeks to allow for them to fix it