Badcock Home Furniture & More

I purchased a GE washer and dryer last August and have had nothing but problems with GE has been here times and put in a new computer system and new balancers The washer continually walks out of area where it goes off balance, does not clean clothes and leaves fuzz and lint balls on all clothes, fills with water-empties and fills again to wash and they say nothing is wrong with it My water bills for months have jumped from $a month to $a month I have had to go to laundry service and wash my clothes and they are not cheap They wont give me another washer and dryer - not GESo I want them to come and get them and do not want them Product_Or_Service: GE Washer and Dryer Order_Number: [redacted] Account_Number: Cust # [redacted]

PRODUCT #: [redacted] is in need of replacedSeveral attempts have been made to BADCOCK and the calls and email have gone unanswered PRODUCT #: [redacted] Is DAMAGEDI have insurance with BADCOCK FOR EACH ITEM PURCHASED, including this one The company cannot be reached by phone or emailI have made several attempts.PRODUCT #: [redacted] needs to be replaced ASAP

The company has been charging us for an insurance premium for loss of job/sickness insurance that we never signed up for We have been charged $in insurance premiums for sickness/loss of job insurance that we never signed up for My wife researched our current bill and asked why we have been paying around $25/month for the last months for insurance when the warranty coverage on the furniture was already charged in full and included in our outstanding balance When my wife contacted the customer service department, she was instructed that we were only able to be credited $because we only had days to dispute a charge We never realized we were being charged and never signed up for any insurance premium Shirley, the customer service representative, even verified that we never signed up for it This is fraudulent and never should have been charged in the first place We also had a very bad customer service experience with Cameron, the General Manager of the

Staff is very friendly and helpful. Will always buy furniture from this store.

My wife and I purchased a sectional sofa a few weeks agoWhen it was delivered it was a totally different color than what we wanted.The delivery driver then stated that there was a 50/chance of getting the color we wantedThere was no mention of this anywhereI filed a complaint with them and never recieved a call backI waited a week and my wife contacted them through facebook and they responded immediately wanting my contact information to make things rightThen a week and a half later I havent recieved a call from them Product_Or_Service: Washington sectional

Very rude supervisor overnight delivery gentleman name Oscar I bought a washer and dryer it was delivered to my house and they did not bring the proper plug for my dryer so they had to set up another time to come out and bring the plug they came out two days later and still brought the wrong plug came back again and still brought the wrong plug I had to go in the store to get a plug for my dryer and hook it up myself when I in return paid for my washer and dryer to be brought to my house and hooked up correctly so I got it to working then my washer I use for the first time and I feel it up with clothes water soap powder and I watch it because it's not spinning so I called the store they tell me the drivers delivery guys forgot to take out some part that allows the middle piece to spend so I called I asked when can I get it fixed they told me I would have to wait more days I have a washer full of clothes and soapy water if it's in there until Monday my house would be stinking I calle

my 6/22/Amex pymt on acct was manually revd by a corp emplo a month later and they r saying amex never paidthey refuse to call amex who paid On 6/22/I purchase a prepaid [redacted] card to pay my card to pay my daughters badcocks bill acct # [redacted] and [redacted] the card was loadable for only minutes later I waled into badcocks with prepaid number [redacted] (1696) and I paid the account for and the other account I paid from amex and in cashboth payment from the pre-paid card clearedthe next month I went in to make the payment with the same cashier Gabriel she gave me a incorrect balance on both account and asked why did I come get a cash refund back for my paymenti reminded her of there policy no refund if there is a balance not even if it a down payment for a new item and the item defaults they will give you your moneyshe call out the manager James who notice it was don't from the corp office by an em

My account balance is in correct because there isn't anyway that the amount financed can still have the same balance amount Balance amount should be less according to the number of payments made and the amount that was financed.I have tried to resolve this issue at our locate Badcock and by phone with the audit department.I have the understanding that our local store is corporate own and not local ownership

BadCock is not billing me correctly and has now caused my payments to be in default I have always been a loyal and on time bill payer at BadCockI have never had any problems until the past few monthsI always pay my monthly bill via phone calling the Haines City storeI was told my payment of usually $was behind and had a late feeI was confused as to why and I said ok, what's the total balance so I would be caught upHe said $I told him to go ahead and process itThe next month rolls around, I call to pay she says you have a late feeI said well last month, He told me I would be caught up when I paid itShe said I don't see where you paid it, you $Now I am irateShe said only thing I could do was call corporate and then she said they increased every ones bill payment, which I had no idea do it messed up my account and they would fix itNow I am hit with late fees and no explanations just rude attitudes

Being charged for insurance premium after I cancelled it I I called to cancel a monthly insurance premium three times now and also sent a letter requesting it be cancelled and was told each time I called that it had been cancelledI received my new statement and I am still being charged for it

On Jan 21,my wife made a double payment on my account and the company will not honor it My wife called in to the Tallahassee location to make my monthly payment, she told the rep that she was making the current payment and the next month payment,the man taking the payment told her to hold on then said proceed with credit card number.The next month billing statement came and I was being asked to pay the same payment that was made the month earlierMy wife called corporate and they told her that if she made the payment on 1/22/instead of 1/21/then they would have split it upSince she made it a day early I had to pay it again corporate then told her to call our local store since they took the payment they had to fix it,and she did only to be told by the local store that she had to call corporate cause they are the only ones that can make changes to accounts in regards to re-applying payments, I called trying to get resolution and they refused to take off the late payme

Invalid late payment charge I made a purchase in November, from the Prattville, Alabama locationMy first $payment was due December 11, The following schedule and payments are listed below: I paid $12/10/that was due 12/11/ I paid $12/23/that was due 01/11/ I Paid $01/21/that was due 02/11/ When I got my March statement it showed that I did not make a payment in FebruaryThe statement showed that my balance due was $ I called the home-office billing and was told that the 1/21/was applied to the principal (not for the February payment)Therefore, I owed the February, March and $for late fee for a total of $ I was told that if you make a payment within the same billing cycle it is automatically applied to principal I have never heard of a payment being applied to the principal unless the customer request to apply to principal This is just away to take advantage of people I was livid and decided to pay my account in

Badcock is listed on my credit report as having an account with them Feb. 1,2010. That is false. I never had an account with them February 1, 2010. It is an incorrect item on my credit report. I have asked for validation and still haven't received any out of trying to for over 1 year.

Been making and keeping up with payments monthly and my balance is why more than I oweEverytime I ask for my balance I can never get oneThere claiming I owe more than $In I owed $2,I have not missed a payment to this current dateYet my balance is still over $ Account_Number: [redacted]

I will submit supporting documents when I arrive at home Badcock is negatively reporting on my credit that I missed a paymentI have never missed a paymentThey refuse to remove the issue off my credit file even though there is supporting evidence proving I have never been more than days late with the company

I am an existing customer with Badcock and I recently went in and purchased a washerIt was to be delivered and I was given a delivery time of 1pm-5pmThe driver came at 12:25pm, without notice he was coming early, and I was not available because I expecting him at 1pm earliestHe knocked but I didn't hear him so he left a nasty message on my phoneI called him back mins later and apologized that I didn't hear him because I wasn't expecting him that earlyHe told me that he had moved on to the next delivery, which was understandable, and said I wasn't getting my washer because he was taking it back to the storeHe was extremely rude and hateful during the callI called the store and spoke to a sales associate and explained what happened and she was very rude to me also and told me I wasn't getting the washerThe guy that sold me the washer was very nice but these two were so rude and disrespectful, I will never shop with them againI spent years as a manager in retail and you do not treat customers this way!

Late payments on credit file from well over a year ago I have purchased two items from this store over the past two yearsThe first item has been paid in full well over a year ago and the second item was paid in full in timely manner (within a few months)

Badcock REQUIRES all warranty parts shipped to their stores instead of the customer, then require the customer to pick up the parts I purchased two (2) CatNapper recliners from Badcock less than three (3) years ago Customers can purchase a three (3) year warranty from Proteat the time of purchase The technician came to my house the Wednesday before Thanksgiving, and ordered a new mechanism for one of my recliners Badcock REQUIRES all warranty parts to be shipped to their stores instead of delivering them directly to the customer, then they REQUIRE the customer to pick up the parts from the store I am on permanent disability and do not get out much I called the local store immediately to let them know that the part had been ordered, and that I had requested that it be shipped to my house They stated that when they received it, that I could pick it up I asked why they would have something delivered to their location, then force me to pick it up, and they respond

I purchased a bedroom set from Bad ck years ago Since I purchased I have had nothing but problems The pix is from m [redacted] I purchased different pieces of furniture from badcock All of the pieces have broken or badcock had to replace or fix My main issue is first my sofa is peeling My major issue is related to my bedroom set I purchased 9/14/Headboard Sophia [redacted] When my furniture was first delivered the head board had to be replaced because the first one was crackedCurrent my head board is now peeling the leather on the back I take good care of my furniture and the headboard is not even touched and its peeling 2nd I have made many complaints to Badcock about my mattress The manager advised he would handle years ago and has did nothing I stopped paying because I cannot even sleep on bed mattress is so bad It has lumps and has warranty but they will not replace The are asking me

Badcock sold me a warranty from a 3rd partyWhen I purchased it, I did not know that the 3rd party covers almost nothing except manufacturer defectsI asked Badcock to cancel my warranty because I don't want to keep paying for a useless warranty and the guy at badcock has refused to do so Product_Or_Service: Couch and recliner