Badcock Home Furniture & More

To try to summarize, the owner, Lebron, is a very rude personHe tried, and successfully got away with not honoring warranty and repair issuesHe sales used and substandard furnitureI had spent over $for what was supposed to be a new sectional and coffee and end tables, as well as lampsThe tables and lamps were replaced times due to scratches and pieces broke off of them, only to return them for a refund which Lebron was reluctant to honorSo I went to *** to get what I needed and was treated like a queenThe sectional started breaking down within just a couple of months, as well as the mechanisms in itDue to their inability to repair it properly, I spoke with Lebron, the ownerHe was very rude and told me he couldn't help us due to being out of warrantyI advised him that the complaint and so-called repair attempts were in the warranty periodHe argued that that was nothing more he could doSo I contacted the manufacturer, and they sent them back out for

Purchased bunk bed set from Babcock FurnitureBed is very poor quality and not at all what it appeared to be
On March 29th my wife and I purchased a bunk bed set for our daughters We didn't actually receive the bed until over a couple weeks later due to shipping to the store for pickupWe were in the process of moving so we did not want to set it all up just to tear it back apartI did see that the frame was not set up to support a memory foam mattress, which is what our children haveWe purchased the woods modify the side rails to make it possible to support the mattressesAfter finding our new rental we realized we would be losing quite a bit of space and I would not be able to make the changes after I moved, I decided to fix it before the move
As I began looking at the bed, I found gouges in the wood, splits in the wood, and overall very poor constructionThe bed is an over priced piece of trashWe decided to just fix the broken areas and poor construction ourse

I purchased a dryer from this companyIt only worked a week and then stopped workingWhen calling the store was told to contact ge for repair, which I didI have been waiting for ge for over weeks to get a part that is on backorder that they have no idea when it will be inI called the store back to see if they had a loaner or could replace until the repair was done to which they cannotI feel like this is terrible service considering I spent over with this company and paid in cashNoone pays this kind of money for this kind of service
Product_Or_Service: ge dryer

I had a great experience with badcock!! The store manager Tim was great to work with!! He was very pleasant to work with!! He made sure all my needs was met!! Thank you!!

I have never had anything but positive experiences with Badcock! Melissa, away the Avon Park Badcock was so sweet and completely awesome!!

I went to badcock on Decker Blvd to purchase a refrigerator, upon arrival I was met at the door by a gentleman who ask could he help me I told him I was looking for a Female sales consultant by the name of Gwen The gentleman told me she was not working so I decided to work with him We discuss me possibly purchasing a refrigerator, after careful discussion with him in regards to how I was going to pay for the refrigerator I wanted it added to the products that I currently have an installment payment arrangement, which he said that was fine after he fumbled with the computer only to find out that he was not going to be able to make that happen I decided at that time to stop all transaction and close out the deal 10/20/I received a certificate of insurance in the mailed stating that I had purchased insurance on the items I am already paying for This was definitely disturbing to me because that is not what I wanted, so actually enrolled me in an insurance policy to cover the

defective mattress before its one year anniversary
We made bed-set purchases in August and December of In February of the springs started to protrude through the "sleeping area" of the mattress which became unleveled and lopsided on one side
We went back to the store in Brandon to get it replaced and we were told to contact Serta to invoke the manufacturer's warranty
After several unsuccessful attemps to reach Serta, we finally made contact and they indicated that the warranty protocol has to begin at the store of purchase
We contacted the store again and finally asked to speak with the ManagerHe indicated that the process should have been initiated at the store when we were there back in August
In November of a representative came onsite to inspect the mattress and the representative indicated that it cannot be replaced because of a "stain" which voids the warranty
Upon reaching out to the store today, I was redirected to "Home deliver" and Customer

Company doesn't care about their custBuy furniture seams come apart after only mos.use and I have to take it to them so they can ship off for to weeks to decide wether to repairt or replace then have to pick it up myself dollar reclNo reason to take that long Nor do I want a repaired recl

To whom it may concern,I am purchasing a dinette set from Badcock.I received the product on 03/04/16,upon receiving it all the corners of the table were scratched up.The chairs were unlevel.I wrote it on a complaint form that they gave me upon deliveryThey said they would just bring me a whole new set.On 03/18/they bought me a new set.They stayed at my home over hours putting it together.When they finished the chairs were still unlevel,so the employee called the store and told them about the chairsHe told me that they would just bring me more chairs out.I waited almost weeks didn't hear nothing.on 03/31/I go to the store.I talked to Raymond.Talked to him about exchanging the dinette set,he told me I would have to talk to the manager Daniel.I went back o4/01/talk to the manager,he told me he had to call their corporate office ,but that he didn't think that they would have a problem with.He said he would call me back on 04/04/16.I didn't hear from him, so I called him.Da

Badcock van ran over our mailbox but will not make it right
A Badcock driver ran over our mailbox last week in Little River, South Carolina while delivering furniture to our neighbor We have pictures, license plate number from the Badcock van, eye witnesses, and the Badcock driver apologized while on the phone with the Conway, SC office My husband has been in communication with*** and sent her a link of one that we would be willing to replace it with (about $75) and asked for some compensation in getting it installed She came back and said that she would only be willing to send us $that we could use towards our purchase I am sorry, but I am just flooredI responded back to the request and said that I am not willing to accept less than $100, which I think is beyond reasonable (but Badcock refused this offer) The labor alone would be $if we had a professional come in and install it! I feel like I've been very accommodating and Badcock is not

Badcock is selling used furniture at full retail prices
My experience with Badcock in Jonesboro, G.Ahas been nothing goodI would not recommend no one to shop there unless they want thrift store quality furnitureMy original purchase date was December and I am still having problemsThe first time Badcock delivered the furniture, the delivery guys dropped the furniture off the truckOnce the furniture was assembled, there were visible damages to the furnitureUpon, Badcock delivery guys leaving, they knocked my mailbox down with the truckThis caused me a big inconvenience since I was unable to receive mail for days or I had to go to the post office after work hoping the post office will still be openAs, I expected the furniture that was deliver I notice there were a lot of wood chips, loose screws, and hair in the drawersI was completely disgusted and advised the store manager that I would rather purchase a different bedroom set and paid the difference along with t

Filled out credit application with the intent to open credit line, decided not to do business with company after reading reviews
On September 11, I went into the Badcock Furniture Store in Orangeburg,SC, Store #at 12:pm to inquire about opening a credit lineI filled out the application and told the salesperson Kenya (KGIB) that I would be back tomorrowI went home,*** the company and read the reviewsMost of them were terrible, e.gproducts were of poor quality, customer service representatives were rude, customers were hung up on and the list goes on and onI decided I didn't want to do business with a company that doesn't value it's customersI went back to the store the next day(9/12) and requested the credit application that I filled out be returned to me because I didn't feel comfortable with them keeping my personal informationThe salesperson (Kenya) stated she was not able to give me the application back due to company policy, she also stated the applicat

Great Business,knowledgeable,helpful

After several months we noticed that the area where our bodies lay while sleeping was slowly being depressed leaving holesThe side I sleep on is depressed over six inches when I get out of bed in the morningIt slowly rises to about two inches deepThe side that my wife sleeps on has only a small depressionThere is a permanent hump in the middle of the bed between where we layWe called the local store and two representative were sentA picture was taken and a metal tape measure was placed from the head to the foot of the bed and a measure was done of the depressionSo far we have been told the depression is not deep enough and that there was a stain on the mattressWe have been told that the mattress is now out of warranty because of the so called stainWhen the mattress was purchased we were told to purchase a mattress protector that has been on the bed since it was deliveredWe have requested another visit that we are willing to pay for to show that the so called stain is a design placed at several places on the mattress itselfI have provided pictures of the area that has the so called stain and have been told that we are wrong about the design being there
After contacting Kim H***, Customer Service Manager and sending several pictures to her we were contacted that the local store would again cooperate with our request to find out if this mattress was defectiveTwo representatives again came out, measured and took pictures with the result that the mattress was defective and we could get a replacement
Kim H***, Customer Service Manager from Florida again called to inform us to see if that the situation was being takrn care of properly
This time we are satisfied that Badcock did the correct thing about this situation

I purchased a two piece leather sofa and love seat approximately three years agoAbout a year ago I notice that one of the chairs(sofa) was peeling for no reasonIt was used more because it was bigger.I had extra protection or extended warranty for years on the sofaThe manger of the store explained to me that everything was good and he would look into the situationHe also express to me that the sofa that I had purchased was no longer on the floor because of the problems they had with other customersI have purchased other items before with no problems except for one little incident concerning my bedroom, but it was handled in a professional mannerWith this sofa I complained for monthsI called corporate alsoThey apologized for the mishap and reassured me that the situation would get handleThey gave me a reference no***I took pictures and submitted to the corporate office as well as the local store here where I purchased the sofa fromThis has been a long draw ou

Two months ago I bought a bedroom set from Badcock and there mattress does not fit the bed causing me to get my head stuck as well as a huge divided
Two months ago I Boug a bedroom set and mattress from there store bought there insurance and everything I even tired to by a mattress protector from them was told I didn't need it that if anything happens to any of the furniture accident or otherwise I would be covered well I got my head stuck in my sleep woke up and the head board was chocking me I managed to free my self and shove pillows down into this giant gap I explained to them over and over that the mattress doesn't fit the bed and the bed has a huge dived in it and is hurting my back and shoulder they informed me they can't do anything for me because there's stains on the mattress which is a statement I have provided proof to them with pictures that there is no stains on this bed and would like them to honor there Warenty

Furniture was delivered on 11/1/Was in need of repair on 11/6/Told technician cpuld not come out til 17thHe came out on 17th, he needed to order partsIt is now 11/30/still not repaired We called to do an exchanged for different living room set was told not an option because we would have to wait until technician fix furnitureWarranty is a fix first warranty Please help
Account_Number: ***

Ordered and Paid for furniture and a nitemare! Badcock in Pensacola Fl performed poorly in their accounting practices, warranty of purchased pieces, customer service, and the corporate offices were no better
After months of going round and round with them on a purchase of over $3000, I simply just gave up and paid off my remaining balance...Just to be through with them altogether!
Do not waste your time, energy, and especially your hard earned money here! The only thing this company is good at is giving customers the run around! They do not abide by their boast of "Badcock makes it easy" or "Treat People Right."

I bought a brand new dryer what I think is a brand new dryer from Badcock three to four months agoWell two weeks ago the belt on my dryer popped I contacted Badcock who contacted a service repairman to fix the dryer which was 4/26/Badcock called and said that the repairman would come on May 8, I thought ok I will waitHe called and came out on May 3, He told us that the belt had popped and he would order the belt from GE and will call when it comes inI waited to hear from the repairman no responseI called Badcock on May 9, and they called the repairman for an answer and he replied with when the part come he will call meWell, I waited another day still no callI called Badcock today for them to call the repairman again for an answer about the partI told the person on the phone that I have been waiting to hear from the
repairman and if they can't fix my dryer to give me a new one or repair itI also said that I am paying for a dryer that I can't use

Columbia, TN
AWFUL! AWFUL! AWFUL! WORST EXPERIENCE EVER!! Andrew (sales mgr) was very unhelpful, unprofessional and unpleasant and constantly lied through his teeth
I scheduled delivery of my furniture (a week after I purchased it) on a Monday after 4pmI requested the last available delivery appointment because I worked out of townA delivery date and time was scheduled and confirmed on the day before by AndrewOn the day my furniture was set to be delivered, the delivery men called at 12:30pm stating that they were on their way to deliver my furnitureTHREE HOURS EARLIER THAN SCHEDULED! I advised them that they were early and that I worked out of town but I would leave work early and meet them at my home at 2pmThis was confirmed and agreed upon
So I am home waiting on my furniture to be delivered when I receive a call from Andrew at 2:30pmAndrew has now decided on the day of delivery, AFTER I have left work early to meet them that it was now policy that they do not promise a definite delivery time and therefore the delivery could not be made and would have to be rescheduled for yet another date and delivery window
I am ***! Andrew lied and did nothing to try to satisfy the customerI requested to speak with a manager and he told me to call the 1-number but they were not going to do anything but transfer me back to him.*** has to have better customer service! Never again will I do business with this company