Badcock Home Furniture & More

I am still missing parts from my order
On Friday November 24, I paid for queen size bedroom sets, a dining table and chairs and a breakfast nook table and chairs all wit warranties in cashMy sales representative was KaylaMy delivery date was scheduled for December 8, I was told that I would be contacted to inform me of my delivery window days prior to deliveryOn Thursday December 7, I called Badcock because I had not had a call for my delivery window timeI spoke with Kayla on that day and she stated that she could not find the order and would contact me the next morning, which she didMy furniture was delivered and the screws to attach my mirror onto my Marisol dresser was missingI was told by the delivery men that someone would contact me to set up a service callI was not contactedI called the store on Monday December 18, to find out why no one had contacted me yet to set up a service callThe representative scheduled me for Tuesday December

I bought a *** Washer from Babcock and More in Cookeville, Tennessee I, also, bought the extended warranty in May, They replaced the first washer There has been at least or more service calls made by *** under first year warrantyThe washer is not working properly now and they have advised me the extended warranty will not be honored since they have no one in this area to service it I am so sick of having repair people in my home and not getting a resolution I have spent way too much time on the phone trying to get this fixed I have been going to the laundrymat They should just give me a new washer and I will pay the repair bills if that one tears up I am having to do this now
Product_Or_Service: *** Washer--
***

I was charged for insurance for months and no one can provide documentation of what I signed to verify this I want my account credited back
I purchased $worth of furniture months ago from the Hickory store I had just bought a new house and gave them the new address I received my first bill last week I have been making my payment each month, on time I have been being charged $for insurance I never signed a paper for it Customer service can not provide me a copy of it I want my account credited back for this money I have been hung up on by this company They have been rude and unwilling to dissolve this matter

Paid my payments PRIOR to the cutoff grace period but company incorrectly reports to the credit bureaus that I am days late on several occasions
Badcock Furniture is reporting on my credit report that I am currently days late even though I paid my $payment on 3/11/16, which is within the required grace period time frameFurthermore, I made double payments on Jan23, for the months of January and February, yet Badcock reported that I was late for January and gave me a late report/fee The company is also reporting that I was and days late on two other occasions Sept& OctI have called their Corpoffice and complained to no availI also called the local store in Winter Garden and spoke with a Manager, also to no availI even reached out to Badcock's Facebook social media page to make others awareTheir response was that they will block me if I continue to spam their page! Lastly, I decided to dispute this via all credit bureaus, but got no results y

Undelivered Furniture
I went into Badcock Furniture store on Sunday July 24, at the the location of *** in Columbia SC and purchased furnitureAt the time of the transaction , I was told by John and Roshawn that my living room suite was on back order and would be delivered 8/1/Today, around 3:EST that I would not get my furniture until 8/20/I called last week and spoke with a represenative there who confirmed that my furniture was set for deliveryAt the time of the purchase, Roshawn had his brother and sister n law in the store who also purchased the same living room suiteAt the time, the systems went down so they left but I stayed to complete my order to ensure I received my furnitureWhen I advise AJ who called and told me that it wasn't going to be delivered of all this he placed me on hold and came back to say that he helped (Roshawn's brother) with his sale which is incorrect because the only two at the store was John and RoshawnI really fee

Warranty was not honored as contracted
I purchased a mattress from Badcock and it began to get a "bubble" and began to sink in I spoke with Quincy at the Greenville locationHe gave me the email address to send photos to, to determine if it was a warrant-able issueAfter my mattress was reviewed, it was determined to be a manufacturing defectI was told I could return the mattress for a replacement because they no longer carried the one I boughtI went to the store on 10/15/and picked out the mattress that was closest to the pillow top type I hadI was told I would have to pay the difference of $I asked why ? It wasnt my fault they no longer carried the one I had and it as under their warrantyI was told I could get a cheaper one and not pay anything but to get the one like the one I had , I would need to pay the difference because thats just the way Badcock worksI later found my warranty with my original purchase infoI called back to inquire why did I have

Failure to provide me a new door or refund in a timely manner
On March 21, Badcock's personnel delivered to my address a juvenile wall bed When they were assembling the bed they discovered a damaged door to the bedBadcock told me they ordered a new door I never received it I followed up with Peggy at Badcock over weeks ago and I requested a refund for the door since my account was paid in full She told me I would get a refund check for the door from corporate and she would keep me advised Here it is or weeks later and no checkI want my refund now for the door

Badcock is listed on my credit report as having an account with them Feb1,That is falseI never had an account with them February 1, It is an incorrect item on my credit reportI have asked for validation and still haven't received any out of trying to for over year

This company does not seem to care about their customers, and does not give their employees and lower management the ability to solve customer problemsI will never shop here again
I ordered a loveseat from Badcock and received lackluster service during the purchaseThe sales associate took a personal call from her daughter and also engaged in personal conversations about forgetting to clock out with the other desk employees while I was standing in front of her at the registerShe also forgot several times during the conversation that the item would be a pickup, and kept trying to confirm delivery with me
A friend of mine went to pick up the loveseat without meHe said when he arrived that the box was huge, and he asked if this was actually the loveseat he orderedHe was told it wasHe brought it back and unpacked it, and it ended up being the full sized sofaHe called the store to tell them about the mistakeThe phone was answered with a very unprofessional "This is __________" when he called, with no mention of the store name or formal greeting When he explained the mixup he was told they would swap the item out for us at no cost
Later I received a call from the sales associate who, again, was not professional over the phoneShe merely stated her name but did not mention the store, and asked if my fiance was availableI do not have a fiance and had no idea she was from Badcock, and I thought she had dialed the wrong numberShe finally said "Didn't you just buy a sofa?" and then asked again for my "fiance's" number, saying that she had written it down in the back and "didn't want to go get it"
She called my friend, and he told me she had said the delivery truck was full on the days that it would be in our areaShe had asked if we could take the couch back to the store ourselvesAt this point I wanted nothing to do with this store and its jarring lack of customer service, and tried just asking for a refundWe were told we could get a refund if we brought the couch in ourselves or paid for pickupI called the customer service line and was told the same thing, so I asked for the situation to be escalatedI was told I would be contacted in a few days
I received a call a day later, and was told the same thing - that if I wanted a refund, I would have to take the couch in myself, or if I wanted to exchange it they would handle the pickup and delivery for freeI never got a clear answer as to why they would pick the couch up in exchange for a different piece but not in exchange for my moneyI was also told I was not allowed to stay on hold to speak to a supervisor because they have other calls waiting
Eventually I was able to talk to a supervisor who, while polite, told me the same thingHe also seemed to try to shift responsibility on us by saying that the pickup sheet my friend signed said "sofa" (again, my friend asked the employees if this was really the loveseat that he ordered and was told yes)I asked for the issue to be escalated again and I am waiting to see if the higher ups at corporate will allow the store to pick up the sofa that they ordered by mistake without charging me
As it stands I am expected to spend my own time and money to fix the mistake that Badcock madeI would have been happy to exchange the couch for the correct piece if it weren't for the terrible service during almost every encounter I had with Badcock employeesIt seems my $is more important to Badcock than my opinion of the company, my future business, and the business of those I associate with
If you are a consumer that cares how you are treated by employees and expects professional service when making a purchase, then Badcock is not the company for you

My name is ***I'm a senior senior center with a special need sonMy complaint is that Badcock sold me a defective washer
I was sick and tired of having to go to the laundromat to wash clothes Due to my health issues and just was able so I decide to go to Badcock & Home Furniture store in November to purchase a Whirlpool White WED4616FW Washer and Whirpool white Electric Dryer WED4616FW...The Sale Person number is PD03...Store IDI was inform that they will deliver and set upThe washer and dryer was deliver on 11/21/When the guys brought the washer and dryer out they just let the water run in itAfter they left I decide to wash a load of clothes..the next day when I decide to was another load I heard this loud noiseI went to check to see where the noise was coming from the washing machinei contact the store to inform them that I was having issue with it..and that I want to get another washer with a different name It was a week or two later t

My name is Marie B*** and yes I called *** and talked very ugly to Wendy in Customer ServiceWe are dealing with Badcock in Waycross GaIn the past we have bought all of our furniture from them except a piece or twoWe got a fireplace from them years ago and I spoke with them before time was out about it being crack in the back they never came and looked at it or tried to make it rightNow we have bought a bed twin matthat goes up and down for a king size bedThey did not match when they first brought them and been out more timesI work and what I buy to pay for I expect to get what I wantedGlenn in the Waycross store is very rude and I want my order to be taken care of
and it done the right wayI should have not talked the way I did and my husband should not be punish for itHe was not at the house when I spoke with WendySo you should see to it MrB*** that your business stands for what you say

I have been dealing with ongoing issues from this company for almost a monthMy goal was to purchase a new bed and mattress from this furniture businessI viewed products online and found a bed that I wanted to purchaseWhen I called to purchase the item they informed me that this was out of stock and would not be available until late AprilAt this point I was forced to choose a different itemI found one that I was happy with but was $more in priceI purchased the item and the mattress totaling apx $I paid in full expecting for this product to be delivered in about weekAfter not hearing from the company I called themI was told that my bed frame was delivered but was brokenThey delivered only a mattress and box springs still in plastic and placed on my floorAfter another week of waiting I am informed that all of the beds from their distributor are broken so they have to change distributorsWeeks after paying $for I still had only a mattress layi

different products broke within the first month (4,000) we just made our 2nd payment an have had our mattress replaced and bed slats.which were still waiting on.we havnt been able to sleep in our bed for a month! were tired our backs hurt we want our furniture to not break considering the amount of money we put into it

today I went and paid off my bill in full, They refused to give me a receipt or sign off that my account is paid in fullStore owner refused as well
3-16-I went inside the store and request to pay off my account in fullthey took my money and my receipt showed I paid and at the bottom of my receipt had total payment paid I asked why does it have a only payment received and not zero balance on my receiptthey stated I would have to wait until I receive a statementI stated I would like to walk out of this store feeling comfortable knowing that I have a zero balanceI asked if she could stamp it paid in full, or sign off on by receipt paid in full she said no as of Tuesday 3-13-store policy won't let them do that anymoreso today is 3-16-four day from Tuesday they cannot give me proof of receipt that my account has been paid in full I asked to speak to the manager, he stress to me he was the owner of the store and he refused to stamp, sign off on my r

Badcock took two payments out of my checking account without my approval and will not return money
I had a payment scheduled for November 24th in the amount of $ I cancelled that payment on November 21st On the same day, November 21st, I scheduled a payment to be taken out of my checking account for November 24th in the amount of $
On November 24th, I had debits on my checking account for $and for $ Badcock took out a total of $out of my checking account instead of just $ I have attached the payment schedule from my online account with Badcock
I spoke with a represetative and I was told that Badcock would not refund the $to my checking account

The lady who helped me had excellent customer service & also offered store to store shipping to accommodate my needsI really appreciate her working with me

requested written verification of closure of revolving credit account 9/They refuse to provide written proof of request
need written verification of closed account for a mortgage approval, request was made 9/and they refuse to provide samethis is the only item preventing us from closing on the loan

I called Badcock's customer service line due to payment errors reported on my credit reportThe employee hung up me
I called Badcock's customer service line and advised that I was requesting that they report accurate information to the*** Credit Bureau as I had found incorrect information reported on my credit reportThe lady asked for my account number and I stated "***." She then asked for my full name & I stated "***." She replied, "We don't have a middle name for the account number that you provided." Next, she asked for my address & I provided my current addressShe replied you have provided informationI stated, "I can give you my old address or social." Unfortunately, she stated "no" hung up

warranty supplier is no good two occasions no people showed up, been throwing food away and missing work for these folks not to show up, only one pers
purchased in 7/ge fridge, strted freezing up about a yr later(fridge) waited months after filing a claim for someone to come out, called back and finally someone else was scheduled to come and they did and fixed what they said was a part that had been recalled by the mfg, by rigging it, totally ignored the door on the fridge that I asked him to look out, two months later fridge acting up again I called scheduled with warantech for someone to come out,(had to miss work to suit warantech) and the guy doesn't show up, nor will he answer calls, called warantech back once again still no resolution, called badcock customer service, only to be told I had to wait another hrs for a response, purchased from Gaffney sc badcock and have had the issue with the fridge since it was about a yr old, in the meantime Im throwing out salad,milk mu

Purchased Haven couch which is defective and falling apartBadcock giving me a huge run-around
I purchased the "Haven" reclining couch in September of In January I notice all the stuffing was falling out of the back rest and head rest onto the floor under the couchI called badcock in Waynesville, NC to get it fixedThey came out and picked it up and had it for two daysThey returned it and I inspected the job right after they left and seen that it wasn't repaired at allI even took video of itI then went several times to the store where I was told manager was there to help me.Finally after about two weeks I talked to " Cole" the owner and was told that he would order a complete new back for the couch and would be in contact, that was JanAfter weeks I hadn't heard anything so I called Cole backI was told that they do not know when the part would be in but it could take up to six weeksI could call their customer help-lineI then called the 1-800# and was