Badcock Home Furniture & More

You wrote a review for Badcock Home Furniture &more A moment ago
star rating 3/29/
I would give them a before today! I have shopped this location for many yearsI have spent well over 10,dollars and furnished my whole houseliving rooms sets, one dining room set, bedroom sets, new mattress, one fireplace, and a living room hutchI have had a few small issues with the furnitureI have loved dealing with Anthony and Brandon
Now on to what happened today that totally changed my few of this Badcock locationI had my youngest son's bedroom set deliveredWhich was by two awesome delivery guys that always act respectfulWell when they were finished I had to approve the setI did not like the monkey board and how low it satIt left a huge gap from bed to headboardI was told to call in and request for it to be fixed My husband called and dealt with Anthony, as usual great service from himAnthony told my husband he would talk with management and see what could be done
Well, Natasha was the on duty manager and was unprofessional and very rudeMy husband was totally taken back by her and told her we are loyal customers and have spent lots of money in her store to be so disrespectfulShe actually stated to my husband, " I don't care how much money you spent in this store"Which to me is a shock!! She told him they would exchange the frames and we would have to pay the difference which was not a big dealI have to return to the store to sign a paper
Upon entering the store I was greeted by a smiling AnthonyI started talking to him and getting ready to show him the picture of the bed set and Natasha approached me, I told her I wanted to deal with Anthony, as we have never had an issue in the last few years when dealing with himShe advised me I would have to deal with herI again said, "I am going to deal with Anthony, "as you already had a bad encounter with her through my husband"She in front of the whole store and two employees, including Anthony, told me, " Well then you wont be doing an exchange then"She then said my husband has lied and was yelling at her, and said horrible things about AnthonyI told her that isn't trueWe would never say anything like that about AnthonyMy husband was at work, so I find it very hard to believe he would be yelling at someoneTo call my husband has lied, is so unprofessional, unethical and so improper to be in front of all these people and to say those things to a customer and with all that said it was in front of my yr old son!
I will never spend one cent in this storeThey can have their monkey board back and I will purchase my furniture else whereI suggest others to take their hard earned money else where, where its appreciated

Badcock refuses to honor warranty on a mattress we bought less than years agoBoth sides of our mattress is sagging on both sides causes hip pain
We purchased a mattress from Badcock in Shallotte NC less than years agoBoth sides of the mattress is sagging and they have sent their employees out times to measure the sagging areasThe sagging is so bad I can barely get out of bed due to hip painThey refuse to honor the warranty stating that we dips in the bed are not big enough

I purchased a Whirlpool refrigerator and paid over $and from the beginning I had several issues with the product
I purchased a Whirlpool refrigerator and paid over $at the Badcock Furniture in Elberton, GA and from the beginning I had several issues with the product I made several service calls on the product and each time someone came out, it was never completely fixed Now only less than month after the warranty is gone, the refrigerator broke down again and I have no place for my food Badcock made sure I made my payments on time; however, did not care once the refrigerator was paid off and the warranty expired Even when I called I was told that there was probably nothing that can be done, but they would call back and I never received a call You would think after I paid over $that out of good faith, someone would call I do not want my money back, but I would like a refrigerator that works!

Warranty co lied and said I had pet damage and I sent photos to prove that was a lieYet they still won't repair or refund the extended warranty
Repair co lied said my dog chewed my armless recliner pull cord I sent a photo proving that the end just came off the cord and that there wasn't one bite or chew mark on the cable or the pull end and yet they still refused repairI called customer service answer they were not helpful either and kept hanging up on me or putting me on hold and never coming backI have been tryin go to pay the furniture off but I am not goin to pay the $for an extended warranty that lied just to say I used the service to debit the return of the fundsI just want to pay off my furniture and not have to pay for the extended warranty that was never used! They always said upper management would call me back and yet no one ever has! The slogan of "we'll treat you right" is also a lie! I am on disability and just want to pay off my account but they are no

delivery and customer service
order status delivery date was 3/24/when I called store, they said they had no delivery for me on that dateMy delivery was for 3/30/i stated this is not correct (i ordered a stove)He stated (store manger Mr.J***) that he said it would he told us it would be 3/30/I have the orginal sales order which states 3/24/I told him I am not a liar, and he is the one telling the liehe said I have no reason to lieat which time I went to the store and confronted him and he still tried to lie to me about the dateuntil I showed him the sales order.he said that he has no idea how a date got on my paper worki stated to him that I knew what had happened was I had a quote that was out of date and because he was store manger, he does not get a commission, he made a new sales order for the stove which gave the store clerk the commissionmy orginal order was pulled which pulled me from the slot for deliveryi told him the least he could was wave t

I purchased a recliner sofa on or about May of Shortly after purchasing the material on the left side of couch separated and I contacted Badcock to replace couchThey sent technician who deemed the couch not repairable and replaced due to manufacture defectI requested different couch but Stephan stated that I had to replace it with same itemThe second couch separated on same side of couch in a couple days over having it for only monthI contacted the store on September but did not receive a call back in response to the separationI called a couple more times and still no response from StephanOn or about Oct 31, I went to store and spoke with Stephan who stated I could not replace item with another couchAfter speaking with the Corporate Office it was determined that was not the case and I could replace it with another item of my choiceFurthermore Stephan and QA is claiming now that the same separation is now a rip and I have to use my insurance to replaceI

My family purchased the Versailles sofa set in October from our local Hinesville, Georgia store, with a one year store warrantyEight months later, a spring broke in the sofa, and I must say, the service we received subsequently was absolutely horrendous! The furniture has been "repaired" twice, and to date we are left with defective furnitureAdditionally, there was no status communication unless initiated by myself- and each time, our furniture was held at the store for two weeks, which was intentional as our store warranty was nearing its endWe are taking additional steps in hopes Badcock will rectify this situationThe service of the associates was sub par and dishonesty was appalling, to say the least, and hopefully potential customers will receive better service
Product_Or_Service: Versailles sofa w/pillows
Order_Number: ***
Account_Number: ***

THERE IS A HARD INQUIRE ON M CREDIT REPORT THAT I DIDNT CONSENT TO
THERE IS A HARD INQUIRE ON MY CREDIT REPORT DATED FOR 03/05/THAT I DIDNT CONSENT TO AND I HAVE CALL AND WROTE LETTERS BUT NO ONE EVER WRITE OR CALL ME BACK ABOUT THIS MATTER

The Love Seat that I purchased is defective and I have repeatedly tried to get Badcock to fix the problemNo such luck
I purchased a couch and loveseat on 6/13/I paid cash in the amount of $1846.65, check #*** along with Badcock insuranceThe loveseat has defective parts and dosen't open properly and I have filed complaints,been in person, emails, phone calls and have all documentation for the last months but they have yet to fix or replace my loveseatI have been patient and nice but have been unsuccessful in getting the Wilmington, NC store to do anything about itI have been told they would fix it or replace over and over againMy account number is #*** My work order # is ***My check was in the amount of $1,Check #***Purchased on 06/13/have all emails and phone correspondence sine first complaint

I was unable to select the location, the incident happens at the location in Rome Georgia and it was around 2:pm over the phone
I called today (08/13/17) on behalf of my mother ***The issue was that they scedule an app to replace her damaged dresserHer app was for Saturday at 12pm, she wasted a whole day waiting and no one ever showed up at her house with the new furniture nor took the time to give her a courtesy phone call to let her know that she wasn't going to receive the service that dayNot only that was upsetting for the waste of a whole day but when I called to the store in her behalf Shannon answered, I told her the issue and asked her to accommodate my mother around her schedule because she can not afford to waste another dayI kindly asked for an app for tomorrow Monday 08/that was our best convenience and she said she couldn't do itI then explained how we were disappointed about wasting our time and how much money we have invested in this store, not t

My purchasing experience was greatHowever, I had to return my purchase but was given the run-around about receiving a cash refund which is the form of payment I madeI made my purchase on 10/07/I called my salesman on 10/10/to inform her that I would need to bring my purchase back because it did not work for meShe said that was fine and to come in the next day by 8, which would be 10/11/So the next day, I took the merchandise in around 6:She said that she had a couple of people in front of me and that it would be a minute for her to get to meThere were other associates with being the manager thereShe didn't get to me until an hour later only to tell me that she couldn't pull up my account and could not refund me my moneyShe offer to take my account number so she could make a deposit the next day or to send me my refund via checkShe also said that they did not have that much cash on-hand in the store to make the refundSo I left the merchandise and agreed to come back the next dayShe called me the next morning stating that the store could not refund anything over $and would have to submit a work order to corporate and have a check cut that may take up to weeks to receiveThis could have been said on MondayThis is not listed on any document I received nor on the company websiteNow I have to wait weeks for a check after paying the store in cash

My husband and I purchased a sofa, loveseat and recliner in November and we also purchased a warranty In April the reclining mechanism on the left side of the sofa started making a noise and within a few days broke I called the store and they said they would order the part that day About six weeks someone from the store called and said a repair person from the store was on the way to our home to look at the sofa I informed them that nobody was home because they had not informed us that anyone was coming to our home or made an appointment The repairman made an appointment and came the following week to look at the sofa and then informed me that the part was indeed broken and they would now be ordering the part I had already been told they were ordering the part six weeks prior Last week I was told that the part was in and they would be coming to pick up the sofa and returning it three days later I have Parkinson's and sit on that sofa because the loveseat and reclin

I Purchased a whirlpool refrigerator in June.It never cooled enough to keep the food from spoiling.I contacted the store.They sent a delivery guy out.He did not fix the problem.They sent a refrigerator repairman out.He replaced the compressor.It still didn't cool properly.They sent him back again.He said he did not know what was wrong this time.I called Badcock store & Headquarters several times from June until October.I lost groceries from June to October.They told me they would NOT replace it,only repair it.I had no choice but to purchase one from a DIFFERENT company.After I purchased a new refrigerator & told them I was contacting Revdex.com....Then they decided to replace it.It was too late then.I was not treated fair at all.I can't pay for a refrigerator that doesn't work & currently have to pay for a new one because Badcock sold me a damaged product.They could have resolved this by simply replacing the defective product.I have been a loyal badcock customer for yearsWhen a busin

Bought chair less than two weeks agoChair is defectiveThe store mgsays I must bring to store for repair or replacementI am disabled and can't do this
My last purchase with Babcock, they sent a repairman to my homeI think this store's manager is questionable and is in poor customer service
Product_Or_Service: recliner

We have been with Badcock Home Furnishing since I went in recently and ordered a couch to replace the one we purchased years ago from them that was recently handed down to my son From the first mattress set we purchased in 2004, to our living room, and dining room set, stove, and our bedroom furniture each purchase went flawlessly and delivery was professional and on timeIt is a pleasure to have a company to rely on that delivers not only great service, but also quality products that are built to last

Been making and keeping up with payments monthly and my balance is why more than I oweEverytime I ask for my balance I can never get oneThere claiming I owe more than $In I owed $2,I have not missed a payment to this current dateYet my balance is still over $
Account_Number: ***

My account balance is in correct because there isn't anyway that the amount financed can still have the same balance amount
Balance amount should be less according to the number of payments made and the amount that was financed.I have tried to resolve this issue at our locate Badcock and by phone with the audit department.I have the understanding that our local store is corporate own and not local ownership

I previously had gone into this store and paid over 3,cash for my furniture I was treated with respect and communicated with as expectedWhen I was told "we'll call you back" they calledThis time I wanted to get my items on credit and it took over days to get approved trips to the store and I only received one phone call in all that time, while I was waiting for them to get back with me Just like everybody else my phone has caller ID I usually get some notice if you calland Just like everybody else paying cash I expect to treated with the same respect even if buying on creditand...regardless of my past credit history!

Company failed to deliver as promisedI tried to get a refund by contacting the local store and customer serWas told I would have to wait days
I paid $cash for a pc living sectional on May 26, The company failed to deliver the furniture as promisedI told them I would come to the store for a refundThey said okayWhen I got there, they told me I would have to wait 12-days to get a refundNever was I asked to filled out a return slipI took my sales receipt and told them I would see them in courtI in return contacted their customer service office in Mulberry, SCThey didn't want to give a refund and tried to make arrangements to deliver the furnitureI told them no, I explained to the salespeople I had a very tight time frame when I purchased the setI take care of two grandsons and an elderly sister in Brandon, FLCustomer service also told me I could not get a refund, I would have to wait for them to mail me a check (10-days)It does not state

purchased on 4/16, called end of 5/and again 6/and 7/no one calls backfurniture is falling apart and braking down
Purchased a living room set 4/By may of the sofa and loveseat were breaking down, the material is worn looking and appears to be cheap fabricI called several times requesting a call back so we could resolve this problemI paid for a living room set, end table, coffee table, lamp, sofa and loveseatI would certainly expect them to last longer than a monthI am upset no one has ever returned a single callI can prove I have called i.e phone records listing number that I calledI wanted to exchange this set for a set that won't fall apart and the material won't break down in a months timeYou can clearly see the break down of the material soon as you look at it