Badcock Home Furniture & More

delivery and customer service
order status delivery date was 3/24/when I called store, they said they had no delivery for me on that dateMy delivery was for 3/30/i stated this is not correct (i ordered a stove)He stated (store manger Mr.J***) that he said it would he told us it would be 3/30/I have the orginal sales order which states 3/24/I told him I am not a liar, and he is the one telling the liehe said I have no reason to lieat which time I went to the store and confronted him and he still tried to lie to me about the dateuntil I showed him the sales order.he said that he has no idea how a date got on my paper worki stated to him that I knew what had happened was I had a quote that was out of date and because he was store manger, he does not get a commission, he made a new sales order for the stove which gave the store clerk the commissionmy orginal order was pulled which pulled me from the slot for deliveryi told him the least he could was wave t

You wrote a review for Badcock Home Furniture &more A moment ago
star rating 3/29/
I would give them a before today! I have shopped this location for many yearsI have spent well over 10,dollars and furnished my whole houseliving rooms sets, one dining room set, bedroom sets, new mattress, one fireplace, and a living room hutchI have had a few small issues with the furnitureI have loved dealing with Anthony and Brandon
Now on to what happened today that totally changed my few of this Badcock locationI had my youngest son's bedroom set deliveredWhich was by two awesome delivery guys that always act respectfulWell when they were finished I had to approve the setI did not like the monkey board and how low it satIt left a huge gap from bed to headboardI was told to call in and request for it to be fixed My husband called and dealt with Anthony, as usual great service from himAnthony told my husband he would talk with management and see what could be done
Well, Natasha was the on duty manager and was unprofessional and very rudeMy husband was totally taken back by her and told her we are loyal customers and have spent lots of money in her store to be so disrespectfulShe actually stated to my husband, " I don't care how much money you spent in this store"Which to me is a shock!! She told him they would exchange the frames and we would have to pay the difference which was not a big dealI have to return to the store to sign a paper
Upon entering the store I was greeted by a smiling AnthonyI started talking to him and getting ready to show him the picture of the bed set and Natasha approached me, I told her I wanted to deal with Anthony, as we have never had an issue in the last few years when dealing with himShe advised me I would have to deal with herI again said, "I am going to deal with Anthony, "as you already had a bad encounter with her through my husband"She in front of the whole store and two employees, including Anthony, told me, " Well then you wont be doing an exchange then"She then said my husband has lied and was yelling at her, and said horrible things about AnthonyI told her that isn't trueWe would never say anything like that about AnthonyMy husband was at work, so I find it very hard to believe he would be yelling at someoneTo call my husband has lied, is so unprofessional, unethical and so improper to be in front of all these people and to say those things to a customer and with all that said it was in front of my yr old son!
I will never spend one cent in this storeThey can have their monkey board back and I will purchase my furniture else whereI suggest others to take their hard earned money else where, where its appreciated

The Garner, NC store would not honor sales flyer No Interest for months for the Presidents Day SaleI met qualifications list in sales flyer
I went in to the Garner, NC store on February 21, to look at and possibly purchase a King Size Bedroom SetAfter looking, my wife and I found one we likedSo, we worked with the sales associate to start the purchase of the bedI already had a credit account with a limit of $2000, so when she looked it up she said she would have to run it again because it was no longer activeAlright, sounds goodThen, I was approved for $We start ringing everything up and I was stating, I want to do the months no interest that was listed in the sales flyer that was good until 2/They would not honor sales flyer's No Interest for months for the Presidents Day SaleI met qualifications list in sales flyerThe qualifications stated that with approved credit and a purchase of $1,or moreI had bothI was approved for $and my

I have dealt with Badcock in both Dunn, NC and Lumberton, NCI have received great service from both of these storesFriendly, courteous service, great delivery service that was on-time and very helpfulBadcock is an easy place to deal with

Sales person not selling what I wanted poor customer service misleading items
I went to the store found the couch I wanted on the sales floor even looked in the catalog told the sales assoicate dylan I want this exact couch minus the chaise lounge piece the exact couch had consoles he stated ok no problemI picked up the couch from the warehousesaturday unboxed it and got it all together to see that I do not have consoles as I stated I wantedI called the store sunday and talked to him and stated this isnt what I orderedHe told me that thats the couch on sale with one console I said I didnt care about the sale I wanted the exact couch minus the chaise which is what I told youHe said he could do nothing about it to call corporate and they would give it to us for free or at a discounted priceI called corporate and they said they couldnt do anything I even stated every picture of the couch online shows consoles they said well the description doesnt state consoles I said y

I purchased a recliner sofa on or about May of Shortly after purchasing the material on the left side of couch separated and I contacted Badcock to replace couchThey sent technician who deemed the couch not repairable and replaced due to manufacture defectI requested different couch but Stephan stated that I had to replace it with same itemThe second couch separated on same side of couch in a couple days over having it for only monthI contacted the store on September but did not receive a call back in response to the separationI called a couple more times and still no response from StephanOn or about Oct 31, I went to store and spoke with Stephan who stated I could not replace item with another couchAfter speaking with the Corporate Office it was determined that was not the case and I could replace it with another item of my choiceFurthermore Stephan and QA is claiming now that the same separation is now a rip and I have to use my insurance to replaceI

Bought chair less than two weeks agoChair is defectiveThe store mgsays I must bring to store for repair or replacementI am disabled and can't do this
My last purchase with Babcock, they sent a repairman to my homeI think this store's manager is questionable and is in poor customer service
Product_Or_Service: recliner

My husband and I purchased a sofa, loveseat and recliner in November and we also purchased a warranty In April the reclining mechanism on the left side of the sofa started making a noise and within a few days broke I called the store and they said they would order the part that day About six weeks someone from the store called and said a repair person from the store was on the way to our home to look at the sofa I informed them that nobody was home because they had not informed us that anyone was coming to our home or made an appointment The repairman made an appointment and came the following week to look at the sofa and then informed me that the part was indeed broken and they would now be ordering the part I had already been told they were ordering the part six weeks prior Last week I was told that the part was in and they would be coming to pick up the sofa and returning it three days later I have Parkinson's and sit on that sofa because the loveseat and reclin

Delivery crew damaged door while bringing in furniture
On 3/5/ I purchased a sofa, chair, ottaman and piece dining set, sales order # ***We paid for delivery for 3/17/When the said items were delivered, there was some damage to one of the sofa arms there was also a stripped bolt in one of the dining chairs.We called the store where we made the purchaseLocated at cortez BlvdBrooksville, Flwith our concerns at that time the store stated they would replace damaged itemsExchange ticket # ***On 3/24/the delivery crew returned with items to be exchangedUpon bringing the items into the home they damaged the new set of vinyl sliding doors, screen and door frame that was just installed (see attached photos of damage) I brought this to there attention so they took there cell phone and took some pictures, told us they would let the store know about the damageI called the store and no one knew of our concern, I called Badcock on 3/26/@ 3:

My family purchased the Versailles sofa set in October from our local Hinesville, Georgia store, with a one year store warrantyEight months later, a spring broke in the sofa, and I must say, the service we received subsequently was absolutely horrendous! The furniture has been "repaired" twice, and to date we are left with defective furnitureAdditionally, there was no status communication unless initiated by myself- and each time, our furniture was held at the store for two weeks, which was intentional as our store warranty was nearing its endWe are taking additional steps in hopes Badcock will rectify this situationThe service of the associates was sub par and dishonesty was appalling, to say the least, and hopefully potential customers will receive better service
Product_Or_Service: Versailles sofa w/pillows
Order_Number: ***
Account_Number: ***

My account balance is in correct because there isn't anyway that the amount financed can still have the same balance amount
Balance amount should be less according to the number of payments made and the amount that was financed.I have tried to resolve this issue at our locate Badcock and by phone with the audit department.I have the understanding that our local store is corporate own and not local ownership

Been making and keeping up with payments monthly and my balance is why more than I oweEverytime I ask for my balance I can never get oneThere claiming I owe more than $In I owed $2,I have not missed a payment to this current dateYet my balance is still over $
Account_Number: ***

I Purchased a whirlpool refrigerator in June.It never cooled enough to keep the food from spoiling.I contacted the store.They sent a delivery guy out.He did not fix the problem.They sent a refrigerator repairman out.He replaced the compressor.It still didn't cool properly.They sent him back again.He said he did not know what was wrong this time.I called Badcock store & Headquarters several times from June until October.I lost groceries from June to October.They told me they would NOT replace it,only repair it.I had no choice but to purchase one from a DIFFERENT company.After I purchased a new refrigerator & told them I was contacting Revdex.com....Then they decided to replace it.It was too late then.I was not treated fair at all.I can't pay for a refrigerator that doesn't work & currently have to pay for a new one because Badcock sold me a damaged product.They could have resolved this by simply replacing the defective product.I have been a loyal badcock customer for yearsWhen a busin

We purchased a sofa and love seat set and when the items were delivered the love seat was rippedThe store replaced the love seat but they delivered two love seats instead of one sofa and one love seatWhen I realized this I told the guy bringing them in our home that this was incorrect and we had purchased a sofa and matching love seatNOT TWO LOVE SEATSHe explained to me that what he had delivered was correct and that they 'look the same' now a daysAfter investigating this matter, the delivery guy was totally untruthfulWe contacted the local store and the owner of the store said, "Oh that makes since because I'm showing in my inventory that I should have a love seat but I don't physically have one" He said the style we purchased was discontinued and he would try and find a matching sofa at a different storeHe called back and said he couldn't find one and there was nothing he could doWe are very dissatisfied with this local store and also the corporate office because we

I purchased two tablets from Badcock on 12/23/The salesman Jeff asked if I wanted to get a replacement warrantyI asked what the warranty coveredHe indicated for three years, cracks, drops, etcI took a tablet back into the store in March of They ordered a new one and it was replacedI went into the store on 11/22/to have the other tablet replaced due to cracksI spoke with Jeff who stated that I needed to contact manufactuerI asked why since it had been done in store beforeHe was rude and no longer helpfulI left the store with a sour taste for this husinessI called the tablet company they stated I needed warranty contract numberI called storeSpoke with Lilia who stated she was a managerShe check my file and stated I purchase a*** warranty to the one year I already had with purchaseI told her I was tech savvy and would never do thatShe stated my issue was a training issue that would be addressedShe stated I will return a xall to our on Satur

Company failed to deliver as promisedI tried to get a refund by contacting the local store and customer serWas told I would have to wait days
I paid $cash for a pc living sectional on May 26, The company failed to deliver the furniture as promisedI told them I would come to the store for a refundThey said okayWhen I got there, they told me I would have to wait 12-days to get a refundNever was I asked to filled out a return slipI took my sales receipt and told them I would see them in courtI in return contacted their customer service office in Mulberry, SCThey didn't want to give a refund and tried to make arrangements to deliver the furnitureI told them no, I explained to the salespeople I had a very tight time frame when I purchased the setI take care of two grandsons and an elderly sister in Brandon, FLCustomer service also told me I could not get a refund, I would have to wait for them to mail me a check (10-days)It does not state

why would I pay for delivery of furniture when I live mile from the store? I spent over $and when I asked why should I pay $for them to bring it to me, this is the last time I will buy anything from them, I usually buy from a local store that has free delivery and I can get a better price on the same furnitureThe only reason I purchased the furniture is because my wife wanted it, never again will I pay for service that is free from my home town store

I was unable to select the location, the incident happens at the location in Rome Georgia and it was around 2:pm over the phone
I called today (08/13/17) on behalf of my mother ***The issue was that they scedule an app to replace her damaged dresserHer app was for Saturday at 12pm, she wasted a whole day waiting and no one ever showed up at her house with the new furniture nor took the time to give her a courtesy phone call to let her know that she wasn't going to receive the service that dayNot only that was upsetting for the waste of a whole day but when I called to the store in her behalf Shannon answered, I told her the issue and asked her to accommodate my mother around her schedule because she can not afford to waste another dayI kindly asked for an app for tomorrow Monday 08/that was our best convenience and she said she couldn't do itI then explained how we were disappointed about wasting our time and how much money we have invested in this store, not t

Poor service and warranty repair
This review is for the mount airy North Carolina store 27030.I called for warranty service and it took days for a repairman to come to my home after days it took more days for my part to get orderedI was now told it may take two or three weeks for the part to come in and it will be shipped to the storeWhen it comes to the store in two or three weeks I will have to call again for another service call to have a man install that partI'm not sure why I have to go and get the part for the repairman to install it that's not much service at allAnd also I will be pushing days from my first call to get this couch repaired this is unacceptable and very poor customer serviceI have not had no luck or support from the local store or store management.None of these time frames or travel for repair parts was issued or imagined when I paid for this warranty product and none of this was also mentioned from management when they sold me this warranty

My purchasing experience was greatHowever, I had to return my purchase but was given the run-around about receiving a cash refund which is the form of payment I madeI made my purchase on 10/07/I called my salesman on 10/10/to inform her that I would need to bring my purchase back because it did not work for meShe said that was fine and to come in the next day by 8, which would be 10/11/So the next day, I took the merchandise in around 6:She said that she had a couple of people in front of me and that it would be a minute for her to get to meThere were other associates with being the manager thereShe didn't get to me until an hour later only to tell me that she couldn't pull up my account and could not refund me my moneyShe offer to take my account number so she could make a deposit the next day or to send me my refund via checkShe also said that they did not have that much cash on-hand in the store to make the refundSo I left the merchandise and agreed to come back the next dayShe called me the next morning stating that the store could not refund anything over $and would have to submit a work order to corporate and have a check cut that may take up to weeks to receiveThis could have been said on MondayThis is not listed on any document I received nor on the company websiteNow I have to wait weeks for a check after paying the store in cash