Badcock Home Furniture & More

I previously had gone into this store and paid over 3,cash for my furniture I was treated with respect and communicated with as expectedWhen I was told "we'll call you back" they calledThis time I wanted to get my items on credit and it took over days to get approved trips to the store and I only received one phone call in all that time, while I was waiting for them to get back with me Just like everybody else my phone has caller ID I usually get some notice if you calland Just like everybody else paying cash I expect to treated with the same respect even if buying on creditand...regardless of my past credit history!

We have been with Badcock Home Furnishing since I went in recently and ordered a couch to replace the one we purchased years ago from them that was recently handed down to my son From the first mattress set we purchased in 2004, to our living room, and dining room set, stove, and our bedroom furniture each purchase went flawlessly and delivery was professional and on timeIt is a pleasure to have a company to rely on that delivers not only great service, but also quality products that are built to last

THERE IS A HARD INQUIRE ON M CREDIT REPORT THAT I DIDNT CONSENT TO
THERE IS A HARD INQUIRE ON MY CREDIT REPORT DATED FOR 03/05/THAT I DIDNT CONSENT TO AND I HAVE CALL AND WROTE LETTERS BUT NO ONE EVER WRITE OR CALL ME BACK ABOUT THIS MATTER

The Love Seat that I purchased is defective and I have repeatedly tried to get Badcock to fix the problemNo such luck
I purchased a couch and loveseat on 6/13/I paid cash in the amount of $1846.65, check #*** along with Badcock insuranceThe loveseat has defective parts and dosen't open properly and I have filed complaints,been in person, emails, phone calls and have all documentation for the last months but they have yet to fix or replace my loveseatI have been patient and nice but have been unsuccessful in getting the Wilmington, NC store to do anything about itI have been told they would fix it or replace over and over againMy account number is #*** My work order # is ***My check was in the amount of $1,Check #***Purchased on 06/13/have all emails and phone correspondence sine first complaint

Damaged material delivered and installed incorrectlyLied to numerous times by staff and cussed at by store manager
We had a delivery/order brought to our home where the delivery team damaged the mattress during the delivery (didn't mention/tried to hide) and they installed the bed frame incorrectly (again tried to hide) During the second delivery a damaged dresser was brought to our homeWhen we contacted the store the district manager was there and she agreed to remove all delivery fees and if we would keep the mattress she would credit the account for 20% of the order for the way things were handled by the delivery team and our inconvenience When I went back to the store to pay my first payment I requested a copy showing the credit had been issued, there was nothing there, again I was told they were sorry and the credit would be issued When I went in to make the payment again there was no credit issued and I was told again they were sorry and would get that for me I told

purchased on 4/16, called end of 5/and again 6/and 7/no one calls backfurniture is falling apart and braking down
Purchased a living room set 4/By may of the sofa and loveseat were breaking down, the material is worn looking and appears to be cheap fabricI called several times requesting a call back so we could resolve this problemI paid for a living room set, end table, coffee table, lamp, sofa and loveseatI would certainly expect them to last longer than a monthI am upset no one has ever returned a single callI can prove I have called i.e phone records listing number that I calledI wanted to exchange this set for a set that won't fall apart and the material won't break down in a months timeYou can clearly see the break down of the material soon as you look at it

I purchased over 3k in Furniture form the Sarasota Florida StoreMy kids spilled on the coffee table, which was the least expensive thing out of everything I purchasedLater that night the wood or so called wood start to bubble and lift, creating two big bulges on the surfaceApparently, they use pressboard under everything and don't seal itWhen I tried to get in covered for replacement they told me the warranty would not cover spillsThey refused to do anything about the issueIf you are looking for furniture you will get a better deal and probably better furniture at ***I warn you do not buy any furniture from Badcocks stores, no matter how great the people in the store are the furniture is cheap, looks good in the show room but get it home and you find that on a scale of to I would give it's quality a at the mostDON'T BUY FURNITURE FROM BADCOCK UNLESS YOU WANT TO WAST YOUR MONEY

WORST EXPERIENCE EVER! I thought I was saving myself from all the hassle of ordering online buying local Wrong I purchased a dining set that I was told had been returned Had a few scratches One chair had to be repaired It was also discontinued For the price, I thought why not, has to be a deal NOT So a week later it finally arrives and it's not here minutes before a leg completely snaps off from scooting it over like an inch Not to another room Literally barely moved it I get told it takes people to move a table, any table like that is going to break if not No understanding from the manager that it broke, didn't want to take it back On top of that It's a 20% fee to send it back On top of delivery Which the lady made sure to mention more than once that I got a break on since it's for one item and for more than one I'm sorry but it's a set that took you less than minutes to deliver and pick up It's not heavy Already assembled I paid to deliver for them to come pick it up which she failed to tell me when I asked what I was getting back total and I get back I thought I was getting a deal Now I've wasted and had to deal with the least customer service friendly manager I've ever met NEVER AGAIN Please don't shop here You might as well go to *** and build it yourself I wish I had read the reviews

On April 6, my wife and I purchased a dell touch all in one desktop computer for the first couple of days it worked properly then it started blanking out, then it locked and she could not get in it with my passwordWe took it back to badcock they checked it and then decided to give us another one.My wife is the main user of this computerWe were asked to take it back home and bring it back the following week because they were having inventory and the computer was not a part of itSo we did as told we took it back and they ordered us another computerThe exchange was on 4/23/once we received the new computer the keyboard stopped working we took it back and got the old keyboard from the original computer because my wife knew that one was working she tried it the keyboard still did not work so she called and spoke to Jeff the salesperson that made the original sale he told my wife to call the dell number because we have a one year warrantyShe did so and they sent us a new ke

I will never buy from this store again! I pad $for a couch loveseat combo and a Minnie Mouse recliner for my childWe waited a week for the items to arrive and they arrived damaged, that's understandable so they ordered new ones and came a few days later, they get here with my items but didn't bring me the couch and only had the loveseat on the truckThe delivery guys told me they would have to go back and pick up the couch, they call me two hours later and say that my deliver was scheduled for Friday and not today which was Wednesday and asked me if I could do delivery thenI told them NO because I had already waited almost two weeks for my couchesThey finally get here with all my stuff and our Minnie Mouse recliner is soaking wet so we refused that item and told them to reorder itThree days later they show up at my house with the recliner only to find out it was the one from the showroom floor and not a brand new one that we paid over $forSo now they are coming to pick that one up and give us a new one supposedly that they already had in the warehouse but they decided to give us a used one instead? This has been the absolute worst buying experience from a company I have ever done business with and I can assure you it will be the last time I deal with this company ever again!

I placed an order originally inside this store for a sectional living room suit, lamps and end tables on 9/29/When the order arrived 10/7/originally, part of the sectional was missing so I had the furniture returned, went to the store the same day to have that issue resolved and due to the sales rep giving me the wrong price I ended up having to pay more money before the living room suit could be delivered and was given a 10% off discountSo now after this I was told I had to wait a week before the couch could be delivered on 10/14/and I agreedThe furniture was delivered & sat in the garage still wrapped per my request due to still getting things together in my homeI was able to unwrap the furniture piece by piece & bring it in accordingly, when I got to the couch to unwrap it still in the garage where it was placed by the deliverers I noticed that the arm of the couch material was ripped and inside the boards and other parts of the inside structure were also broken so I

My wife and I purchased a sofa, love seat, adjustable bed and mattress from Badcock in Marion, NC The sofa was damaged and the love seat was defective When the furniture was delivered one of the delivery men sexually assaulted my wife, then returned unannounced the next day and was banging on the windows and jumping up to look into my bedroom window When my wife contacted the store about this she was yelled at and hung up on The store refused to make good on the furniture and the warranty that we paid for There was not even an apology made by the store owner The living room furniture was returned by the day policy but I was not refunded my down payment made on my credit card Also the amount owed to the company on my statement is not correct This is a privately owned establishment and corporate has not been helpful in resolving these issues
Product_Or_Service: power reclining sofa and loveseat

Worse customer service ever, only thing this company wantsIs your money and we things are right with stuff you pay good money for it's oh well, they will tell you what you want to hear to get you go away then won't follow thru, Jack at B*** vs is a liver and the manger Canren will laugh at you make rude comments he does not care about his customers at allDo not buy from these ppl your product is poor when it delivered and you don't have any type of customer service, I gave a should be a negative 10.Ok

Not reporting I paid off furniture
The furniture was paid off I have the receipt and I spoke with Patricia a supervisor at life south She said badcock said I owed and that's what they paid plus I paid over as wellThe supervisor is sending payment history on furniture

The furniture I purchased has worn terribly in a yearI paid for furniture protection, an extended warranty, and am still making monthly payments
Purchased multiple items 10/23/15.From sales rep QuincyItems were paid for on Badcock accountProblems: 1) Ripped upon delivery; when replacement arrived driver refused to get entire sofa off of truck instead unscrewed damaged section and attached new section to old sofa, 2) technician came to check rippling on seat cushions, instead of sewing down stated I would need to unzip fabric and flatten every time this happened, 3) filling in all arms of sofa and loveseat is so flat wood can be felt poking thru, to the extent throw pillows must be used to rest arms while sittingItem #*** $and #*** $are the problem itemsI have also been told verbally by Kara (a store rep) this set has been discontinued for problems

They're not willing to service a brand new appliance that was delivered unworkable after the first new one was also delivered not working
We purchased a brand new washer dryer setWhen it was delivered the dryer would not workWe contacted them about it & they brought another new dryer out to replace the one that didn't workThe 2nd one they brought out turned out it wouldn't heatWe've been on the phone all day so far about it & now they're saying that it's ours & the manufacturers problemWe told them to come pick them up & we will go somewhere else & get a set & they're now saying they don't take electronics backthis isn't an electronic issue it's an appliance issue
Delivery date of 1st dryer 10/16/
Delivery date of 2nd dryer 10/19/after the 1st dryer didn't work
Purchase date 10/07/
Model #*** dryer SN ***
Model #*** washer SN ***
Problem date 10/19/
Sales Order #***
Customer #***
Sales RepMartin V***

neither badcock or Frigidaire are willing to help me
I purchased a deep freezer from badcock for dollarsI paid it off with months well my freezer stopped working and because I have warranty I contacted badcock who sent me to Frigidaire I was then told someone would be out within a week unfortunately my food spoiledwell badcock said Frigidaire could reimburse me for my food up to dollarsthey offered me dollars and they've be bouncing me back and fourth

Interest charges
We purchased a living room from badcock located in memorial Hwy on tampa florida,***, we was told that no interest was going to be charged until after year of payment
Now we figured that we are been paying interest every month since the beginning of the purchase
My husband went to the store today and they tell him the event they know, they make a mistake, is nothing to do

I have asked for a warranty on my mattressThey had me pick out one to replace mineThey never said there would be a charge for this matterAfter a few days I find out they are charging me over dollars for a warranty exchangeI did not sign anything agreeing to this new chargeMy account was paid in fullI tried many time to resolve this matter with this company I was always given another person to contact and then they stop talking to me about this matterI feel they have not honored the warranty they claim I havei priced a new mattress and the price is the same they are charging me
Product_Or_Service: Mattress
Account_Number: ***

I purchased a Poulan Pro riding mower on 03/02/2018.It was supposed to be delivered on March 2018.It was delivered on March 2018.They installed the seat and steering wheel on it.I tried starting it on 04/27/2018.Smoke started coming from front of it.I looked under the front and there was an oil leak.I tried calling the store and they gave me a run around.I called times and and the fourth time they took my name and phone number.I have a warranty on it
Product_Or_Service: Poulan
Order_Number: ***
Account_Number: ***