Badcock Home Furniture & More

I had a computer for a month.The computer stopped workingI gave it back to themI was still paying on it because they told me I had to in order for it to get fixedFive weeks later I got it back and it still wasn't workingI told them I wasn't going to pay them till it got fixed rightA few days later I got a letter sent by the court that I had to go because I was a week lateMind you I only had it for a total of months (April,May and June.iI went to court and never seen the judgeI was told I had to pay the court costIs Bancock allow to put the court cost as a purchase of something? It has been on my credit reports since July
Product_Or_Service: Laptop

I bought a bedroom set from Badcock on 12/14/I noticed in February that the inside of the footboard has a large crack in the wood I called badcock they said I have a year warranty and they would be happy to come out and see the crack in the footboard "Amanda said the man who does access complaints is only in cape Coral one day a month and she would call me at the end of February with date for March she called said March 14th but this is where the problem begins they refuse to give me a time or window of tie he will be coming "just I have to wait for him to call on the morning of the 14th" So this means I have to miss a whole day of work to wait for them to call I think this policy is unfair as I do not get paid if I am not at workI spoke to Amanda again today and explained that just taking the day off was not an option for me and Amanda who was very nice said well that's the only option or maybe I could give a friend keys and have them sit and wait really '??? My job is important

Payment posted after I was told no payment would postPut account in negative
On 8/8/I called the Credit Services # to ask about changing the date of our automatic withdrawal I was told that she did not see where a payment would be debited We were under a payment arrangement and had to have the payments debited automatically I explained this and she stated "you must have met your requirement and no further automatic payments are required" I then asked so that means going forward I just need to make my payment manually She stated that was correct On 8/13/our payment was debited and overdrew our bank account We have incurred NSF fees of $each At one point we were over $in the negative from the fees, the payment posting and other items that posted that would have cleared had the $not postedMy husband and I have spoken with several different people and no one has been able to help We keep getting redirected to someone different, or a different depart

I brought a dinning set from Badcock and when received I notice that one of the chairs was damaged, looked as if it was eaten by termitesi was told to bring the chair back, and I didthe chair has been gone for over a monthi called to ask if the items was taken care of and they told me I have to wait more weeksand the customer service person was very nastyi ask for a refund and then I was hung up onI will never shop at this store again

Merchant has perform telephone harassment by calling our resident at least five times in one week about the past due amount issue
We called to have the insurance premium removed from both accountsThe customer service rep instructed us to deduct the amount from our monthly paymentWe do so and paid our billThen we began receiving calls from Badcock saying we were past due of $and $with an additional $each on each accountI responded with a phone call again to customer service, and was inform that the two $late fees would be taken off and to just add the $and $past due amount on our next bill payment dateThat it was a mistake on the part of customer service rep to tell us to deduct the premium payment that billing cycle, that it would stop the next billing cycleMy conversation with Badcock main office was not recorded or documented, so they keep calling us about the same thing more than five times a week, having me to repeat over and over a

Illegal and unethical practices I was delivered a broken refrigerator twice and then refused to come and get the refrigerator within the days
I signed an agreement on 5/17/for a black refrigerator Model No *** and a Asus Laptop The refrigerator was not in stock and had to be ordered and the delivery date was 5/26/ The delivery men arrived with a loaner refrigerator as they stated the new refrigerator was dropped and damaged and they needed to order another one and brought me a loaner no one notified me they just brought the loaner outWhen I called the store to ask why was I not notified that I would be getting a loaner they said they spoke to me and I knew the had not contacted me Then the next week when new refrigerator was to be delivered and no one contacted me so I called to check the status I spoke to Lorencia the warehouse manager and she told me she would find out and call me back She did not return my call so I called againThen asked to sp

Bed headboard came damaged have to wait a week to get it reordered also ordered a living room set but they won't deliver it until the bed comes back
Purchased a living room set and a bedroom set from Badcock Furniture in rocky mount nc on nov was told it would be in on dec received a call from asst manager Katie saying the headboard came in damaged so they need to reschedule the delivery until dec and they won't even deliver the living room set because they say it all has to be delivered together my husband threw out our old furniture because we were expecting our new stuff to be delivered on Dec We now have no furniture and Badcock Furniture is doing nothing I asked about them giving us something just to use until we get our furniture and they said it was nothing they could do

I was promised replacement chair and never received, repeatedly lied to about this complaint
I went to this store the day after Black Friday to get a mattress set and reclinersI gave my cell phone number and before signing contract I ask if it would be a problem to call me before coming to my house to deliver because I keep my grandson during the day and we could be there in minsI was assured that would be no issue and it was typed on my contractThe delivery date was set for 12/09/which was honored except I did not receive my recliners I only received oneI was ask to sign paperwork but refused until they brought the second reclinerI was told they would return at 3, they did come back but later than 3, at this time I was told they forgot paperwork and I would need to go to store to sign to which I replied I would try but I also work a night job after keeping my grandson during the
day I discovered one of the chairs had a tear in the back, so I called the store a

I am being penalized for making timely and even early payments on my account
I received a letter in the mail on 03/stating that Badcock had tried to reach me multiple times regarding my past due account On 03/I contacted the number on the letter and was told that I had missed a payment in December When I looked at my records I had made all payments due on my account They proceeded to tell me that my payments were due on the 3rd and because they received one of my payments on the 29th of the previous month, days early, they did not apply it to that month but instead took it as an overpayment and applied it to my principal I asked to speak with a supervisor The supervisor I spoke with was condescending and even chuckled when I told her it was absurd that I was being penalized for paying early when she told me that it may even be reporting on my credit as a late payment When I couldn't find a resolution with her I contacted the Clermont office directly and spoke with

*** store address chocolate sectional I purchased it in February months now and it's the 2nd issue I have
I am a regular customer of badcock I have purchased all my house furniture and electronics from Badcock at *** I had an issue with my tv it was delivered broken they replaced it, my dining room was delivered broken and they replaced it, was contentFebruary of I purchased a sectional chocolate color, the tag says from *** furniture, it is the worstThis is the 2nd issue I have in less than a year the first time the material was like coming off I reached out they said it would be exchanged but for the same exact one only therefore I agreed and it was exchanged now I have a hole on my couch not even sure where it came from we don't have pets or anything that would make a hole, I paid it off about 2-months after purchasing the sectionalI have gotten my washer and dryer, fridge, stove,

Continously contacted Badcock to set up payment arrangements as instructed by mail correspondence nd company refused payments and did not honor letter
I am a military disabled veteran and I receieve my income via VA disabilityI advised Badcock that my disability payments had not been received on time causing me to fall behindThe home office rep said that they understood and that I could make a payment and set up arrangements as well as to lower monthly paymentsI have called several times over the last month to do just this and every time they refuse my payments and they refuse to honor the letters they send once a week stating that I can make a minimum payments of and then set up payment arrangementsI have had nothing bit problems with the furniture quality and the customer serviceI am frustrated and need help resolving this because I dont understand how a company can send you these letters and then as a customer trying to do yhe right thing they refuse payments and ref

Unauthorized charges for I surance
I have been a client of Barcock for several yearsEvery time I make a purchase I get charge for an insurance in the event I lose my job or somethingI have called and visited the store to advise I never signed up for this coverageI have been told by the store manager John, his wife and my salesman TimThis monthly charge would be removed but to dat I get this charge on every statementMy monthly premium is a monthOf that I am already charge like percent interest so why would I sign up for insuranceAs a result of this, I have not seen a significant decline in my balance as it all going to this insurance and financeMy last purchase was for lSt March I have remitted payments and still owe around I should gave a lower balance of at least 500- but as a result of this fee and finance chargesOnly like has went to my balance when I have paid about
During Hurricane Irma,I could not work and advised them

Issue with my due date, being charged a late fee and POOR customer service
I went in to Badcock on Tara blvd in GA and applied for credit and was given a limit for that storeI decided on my furniture and closed my saleHad issues with getting my furniture so I went back in and the manager assisted me in choosing another setLong story short when I left there I asked when my first payment was due they told me the 13th of every monthI log on to the Badcock website and see that my due date is the 5thI called customer service about this to get my due date changed to reflect what I was told in the storeThe rep could not help me, I asked for a manager she told me someone would call me back in 24-hoursNever got a call backCalled to the store I got my furniture from they told me they know due dates can be changed and my date should be changed to reflect the due date for that storeI asked the rep in store to call on my behalf to corporate to correct the wrong...it ne

I made a credit card payment of $and I was charged on my credit card $Badcock did my credit card payment as a cash advance and I was charged
I made a credit card payment of $and I was charged on my credit card $Badcock did my credit card payment as a cash advance and I was charged an additional feeBrandon the manager was rude an said it was my problem with my credit card company and Nicole was trying to help but she stoppedThis wrong and fraud, they should not pray on consumers

I started doing business with this company in aug I have two plans but one accountI have a same as cash and a chart planThe sac plan I was paying that to have it paid out by a certain timeWhen I got to my last payment I asked the store manager how much did I have left so I could pay it offHe told me one price so the day I was going to pay off I decided to make sureSo I called home office and was told I had another totalWhich meant I had more than one payment leftI was told I was being charged and option insurance every month and the payment I thought I was paying to my "SAC" account was not going all to the balanceI was upsetSo I cancelled the insuranceI was not told about the option insurance when I purchased the furnitureSo I called the store in rocky mount nc to see why was I told two different prices and the person on the phone took a bad tone with meHe said he didn't know and the store manager was off and that it was basically not enough employees the

I purchased a pillowtop mattress in It bulges on the left side and sunk in the middleBack hurts can not sleep on it
I have been a loyal customer since I pay my bill on time each monthI have not been able to have a good night sleep in about months and currently do not sleep in the bed because my back hurtsI went into the Brandon,Fl store 10/8/to make another purchase on my account of a lawn mowerBilly assisted me while purchasing the mower I mentioned how miserable I sleep on the mattress I purchased years agoHe put in a request for a service tech to come and look at my mattressThe mattress has sunken in the middleIt's as though my wife and I are sleeping in a hole in the middle of the bedOn my wife's side on the side of the mattress there is a huge bulge and the sheets do not fit properly Badcock had a guy come to my home and see the problem today 10/12/I received a call from a Roberto later today stating their is nothing they can do about

Dropped payment off however payment was sent back stating not full payment
Dropped off payment of on August 5, received the check back stating not full payment of contract signed by Chris in the Aiken, SC location on*** so I did not make the full final payment until August 25, via Customer service at Badcock, and I explained to customer service rep about what happen and no sympathy nor reversal of late charges Who sends a payment back? Legalized loan sharks that prey on innocent AFrican Americans and others who can not afford high end furnishingsI asked for my account to closed and reported to credit bureaus and a letter sent to me stating such I have not received

Two new chairs need to be repaired or replaced
Please see attached letter...update to letter is below:
On March 10, 2018, I got home and there was a door tag from Badcock indicating they had come byI called the local office, spoke with Adrienne, advised her that I was upset with how things had been handledShe apologized to me and advised me that she didn't knowShe placed me on hold and Tonya, the Sales Lead, came to the phoneTo make a longer story short, she ordered two new chairs for me and advised me they would be delivered March 31, and they would call either the Thursday or Friday before to schedule the delivery hour timeFast forward to March 14, and I received a message from Tonya indicating that I would have a delivery on March 15, I called back as soon as I could she said that Luis cancelled the orders for the chairs and they put in a service order for March 15, I told her that I work during the week and that I would need to call her back s

I bought furniture from Badcock in may of dining room table, chairs, bench, loveseat and couchThey weren't delivered in a timely manner at all, we called and they stated the Johnson city location sent them to the greeneville location to be deliveredThe greeneville location stated they never received itMy furniture was lost and had to be reorderedFinally I received my furniture the first week of JuneThe table was broken, the couch and loveseat reclining mechanisms didnt workI notified badcockThey replaced the tableThey said they would have to send someone to repair the couch/loveseatOn September 19th a guy came and repaired the couchStated the loveseat would have to be replacedHe sent in the order to replace itThey said it would take a weekOctober 4th they called and stated they had our replacementWe made arrangements for them to be deliveredOn the 11th I called and they stated the Johnson city location sent it to greenevilleGreeneville so

why would I pay for delivery of furniture when I live mile from the store? I spent over $and when I asked why should I pay $for them to bring it to me, this is the last time I will buy anything from them, I usually buy from a local store that has free delivery and I can get a better price on the same furnitureThe only reason I purchased the furniture is because my wife wanted it, never again will I pay for service that is free from my home town store