Badcock Home Furniture & More

problems began when chairs were deliver as the massage feature WAS NOT THE SAME Exchange problems every since
discussing the issue as to what corporate are preparing to do Has gone too long and the warranty we paid for this should have resolved all issues delays by the owner and Son of the owner of the local store have gone on too long

I purchased a *** washer and dryer and when it was delivered on 7/23/the dryer door was not closing properly It had to be slammed in order for it to closeI went to the store approximately hours later and was told that they would notify the manager, Brandon, when he came back from lunch I was told they would call me back about having the item replaced I used the washer on Monday and discovered that the washer tub was also out of balance and causes the machine to shake terribly while it is in useI never received any contact from Brandon and I called the store on 8/1/to find out why I had never been contactedAfter speaking with Connie she placed me hold and then returned and advised me that Brandon said for me to call *** and have someone come out and see what is wrong I told Connie this was not acceptable as I was not going to take time off work for a repair when these are new and should be exchanged I then asked Connie if she was sure that these were ne

Made a purchase that we were told would be zero interest for months but once we received the fist statement interest is being charged
We purchased some living room furniture over the memorial day weekendOur sales person, Servando, said we would have mths zero interest like other purchases we have madeWe just got the first statement and it shows almost $in interest and is charging interest alreadyHe also charged us for furniture protection we did not wantNone of the paperwork we were given showed thisWe called assuming its an accounting error but Servando now says because we have a $left on our last purchase the new purchase cant have zero interest & when we offer to go ahead and payoff the old purchase he tells us we had to do so the day we purchased the new itemsThis wasn't said to us the day of purchaseWe then asked Servando what COULD be done & he replied that he could have the furniture picked up but we would be charged a 20% restocking feeI then wai

I rec'd a flyer thru the mailWent on line applied for creditWithin min ,I was given ample credit to purchase what I wantedI only used half of the amount of credit I was givenNo one pressured me to overspend Salesperson answered all questions and was patient when I changed my mind at the last minuteGreat experience and will make Badcock my gurniture

Hole in my floor
Badcocks was delerivring our floor and put a hole in it and now the owner is giving us the run around and I guess don't want to pay for it also told my wife that if was not installed properly and it was sent him the papers saying it don't have to be glued down our floor is also dented where they drug the stuff around

On or around the end of May or beginning June I ordered a bedroom group from Badcock Furniture & More
Around May 23rd, I ordered a Bedroom group from Badcock Furniture and it was was delivered on or around the 26th of May When the delivery team got there and started taking merchandise out the box 95% of the stuff was damaged, but we were unaware until the team put the bedroom group together My Headboard, Footboard, Dresser Mirror, Left side bed frame all was damaged and it is shown on the paperwork signed by myself and the delivery team I asked the delivery team what to do I was instructed to keep the damaged set until the new one was ordered, I said "ok"Therefore; the second delivery came on or around the 1st week of June and the Mirror was put onto the dresser the headboard, footboard and leftside frame was switched out, but I could not be there for the second delivery When I got home from work I inspected the 2nd new replacement bedroom group and noticed th

I went into the new Badcock in Laurens SC on 11-26-they were having a black Friday SalePicked out a new sectional the sales girl was greatAfter all paperwork was signed I was informed it was not in stock and I would have to wait until Dec thru at the latest the 6th for deliveryOn the 8th I called to find out why I had not received my furniture, was told then it is on back order until the 16thI ask don't y'all think you should have called me? There reply was oh we thought someone didOn the 15th I received a call the sectional was in but was damaged, but they would delivery it and order a new pieceI was in the area stopped by the store to check out the damage, and discuss the fact that I did not want to be stuck with broke merchandiseI ask to speak with the manager who avoided me and only spoke to sales agent and walked awayI was assured the new piece would be out and given the approximate dateI was told they would deliver the next dayWhen I explained I have to work and wanted delivery on Saturday the delivery guy thru a fit, but I insisted and was told they would call to set up appointmentI never received the call, on Saturday morning at around am I called to ask about delivery and was told he should be there any minuteI placed a compliant call to their toll free number I found online and before I could hang up he pulled in the yard no warning or anything(what happened to setting an appointment time?) so finally it is delivered with the promise of the replacement being on order(the damage is to the wood in the back of reclining sectional, and can not be seen.) so few weeks later I get a call the new piece is in so we set up deliveryI was working so had someone meet them, this was right before ChristmasI get home that evening to find of the recliners will not fold inI immediately call the store and was told they would have someone get in touch with me about fixing or swapping it outI have called more times to be given excuses every time, noone will return my callsNow my payment was due on the 13th so I will see how long it takes them to call me backalmost $for a sectional and they will not fix what was broken when delivered!!!!

I am an existing customer with Badcock and I recently went in and purchased a washerIt was to be delivered and I was given a delivery time of 1pm-5pmThe driver came at 12:25pm, without notice he was coming early, and I was not available because I expecting him at 1pm earliestHe knocked but I didn't hear him so he left a nasty message on my phoneI called him back mins later and apologized that I didn't hear him because I wasn't expecting him that earlyHe told me that he had moved on to the next delivery, which was understandable, and said I wasn't getting my washer because he was taking it back to the storeHe was extremely rude and hateful during the callI called the store and spoke to a sales associate and explained what happened and she was very rude to me also and told me I wasn't getting the washerThe guy that sold me the washer was very nice but these two were so rude and disrespectful, I will never shop with them againI spent years as a manager in retail and you do not treat customers this way!

I got Bedbugs from Badcock!!
I purchased a Serta Indigo from Badcock for my daughter as a birthday presentSame mattress I haveShe received what I believed to be a brand new mattress from Badcock on Saturday! She woke up Sunday morning with bites all over her legsWe thought nothing of it and figured a mosquito got in the houseShe woke Monday with more bites in other placesTuesday we began to get suspicious and did some research and grew weary of the mattressToday we called Badcock and told them what was going on and to come get the mattressWe got nothing but the run around and after a goat rope of phone calls we called corporateI find out not only will they not do anything about the situation but they won't even exchange the infested mattress they delivered! They basically blamed us and said maybe a guest brought the bugs into the house and that they spray there warehouseThe mattress was delivered late afternoon and my daughter didn't leave her house or have anyone c

I bought a Lift Recliner in May 2017.product #***..sales order # *** Customer # ***.I needed a lift recliner due to my backI was told that in order for me to finance it I needed to spend $The chair itself was $Furniture protection $and delivery $100.00I have NEVER been late with my paymentsI have always paid my payments on line according to our agreement and control I received my Social Security check this morning and went on line to pay my $payment however it had gone up to $60,a month!!!! I never received anything letting me know,I never at anytime agreed to the changeI live on my SIMPLYSAFE check of $a monthI even called their corporate office800-223-and spoke to Naomi who was rude and hung up on me!Can they just up and change the payment amount without notification'? ***
Product_Or_Service: 5/
Account_Number: ***

I am being charged for tables that I did not receive
I went to the store to purchase some tables, paid my deposit and waited for the tables to arriveAfter the tables arrived at the store I sent my daughter to pick the tables upShe gave me a call at work and advised that the lady asked what kind of vehicle she was in she told her it was a car the lady advised that the tables would not fitShe told me the lady advised her that the tables were in one big huge boxShe said she never saw the box nor touched itI continuously received statements (which I ignored thinking they were just advertisements)I never gave it any thought to contact the store until I received letters in my doorSo I began to call the store requesting a manager and spoke with the clerk who advised she would give the messageHe never called backI called him weekly and he went on vacationI spoke with the asst manager and she advised she would investigate and give me a call back after her manager returnsSh

Hi, I started an account with Badcock Furniture in Garner, NC last yearI got two twin beds with dresser and mirror and a King size bedroom setThe
The king size bed has been problematic, first being the head boardIt is very high but does not give much support as it sways back and forth that can easily crack back if the slightest pressure is put on itI called in December and was going to replace that part myself as it is two pieces to the head boardThe bed itself frame was never stable and became worst, finally it collapse one Sunday morning in March, almost hitting my footWhen I took the mattress off, the slacks were loose, the legs that were attached alongside the center I mean weren't screwed onWhen I picked the boards up the legs just fell offI have picturesWhen I called once the store opened, the representative name Ray reassured me it will be taken care of, that they will come pick it upThe bed never was picked upWeeks later another representative from the s

I love my new washer and dryerThe washer really cleans our clothes good and the dryer dries quick

Bought a bunk bed from daughter over a year agoThe bed immediately broke and continued to break, causing safety issues
We bought a bunk bed for our daughter at the Hudson storeUpon immediately receiving the bed, the middle step snapped in two, very poor qualityWe contacted the store and they said they had to order part for repairWe waited to hear back and never didWe have contacted the store numerous times throughout the year, they always said they'd call back to schedule a timeFinally about weeks ago we called again and they said they would order the part, which they said they did a year ago, they finally came out last week to fix the step and address other complaintsThey repaired the step, caused damage to the new step and left a nail sticking out where a child could easily get cutThey said they had to "order parts" for further repairsYesterday another area of the bed broke, I called the store and was rudely told that I am out of luck since the year warranty is

I am complaining about Badcock who has reported to the collection bureaus that I was late times on payments
I called Badcock customer service today to inquiry about the reporting of late payments to the collection agencies I was told that they go by their bill cycle date, not the due date, for when a payment is received and if it is paid days past the billing cycle date then it is late I advised them that my statement shows my payment due date is on the 5th of every month and I always make my full monthly payment within of that date I explained to the rep on the phone that if they went by the billing cycle date, then by the time I received my statement by mail, I would already by days late, which makes no sense to me I reviewed by billing statement and no where on there does it state that they go by the billing cycle date, not the due date posted on the statement

Warranty was not honored as contracted
I purchased a mattress from Badcock and it began to get a "bubble" and began to sink in I spoke with Quincy at the Greenville locationHe gave me the email address to send photos to, to determine if it was a warrant-able issueAfter my mattress was reviewed, it was determined to be a manufacturing defectI was told I could return the mattress for a replacement because they no longer carried the one I boughtI went to the store on 10/15/and picked out the mattress that was closest to the pillow top type I hadI was told I would have to pay the difference of $I asked why ? It wasnt my fault they no longer carried the one I had and it as under their warrantyI was told I could get a cheaper one and not pay anything but to get the one like the one I had , I would need to pay the difference because thats just the way Badcock worksI later found my warranty with my original purchase infoI called back to inquire why did I have

Undelivered Furniture
I went into Badcock Furniture store on Sunday July 24, at the the location of *** in Columbia SC and purchased furnitureAt the time of the transaction , I was told by John and Roshawn that my living room suite was on back order and would be delivered 8/1/Today, around 3:EST that I would not get my furniture until 8/20/I called last week and spoke with a represenative there who confirmed that my furniture was set for deliveryAt the time of the purchase, Roshawn had his brother and sister n law in the store who also purchased the same living room suiteAt the time, the systems went down so they left but I stayed to complete my order to ensure I received my furnitureWhen I advise AJ who called and told me that it wasn't going to be delivered of all this he placed me on hold and came back to say that he helped (Roshawn's brother) with his sale which is incorrect because the only two at the store was John and RoshawnI really fee

I was charged for insurance for months and no one can provide documentation of what I signed to verify this I want my account credited back
I purchased $worth of furniture months ago from the Hickory store I had just bought a new house and gave them the new address I received my first bill last week I have been making my payment each month, on time I have been being charged $for insurance I never signed a paper for it Customer service can not provide me a copy of it I want my account credited back for this money I have been hung up on by this company They have been rude and unwilling to dissolve this matter

My wife and I have purchased a handful of items from Badcock Furniture & More in Mooresville NC and have purchased extra warranties on our itemsTwo couches have been bought (credit)On the first couch and the current couch I specifically asked if dog damage would be covered because we have three dogs and accidents happenCouch number one had a seems stitching come apart about two inches long (this was not as a result of our dogs)We had the couch a year and they tried to claim "wear and tear"They finally agreed to fix it after me being persistentThey had our couch two months and had to order a power cord (it is an electric reclining couch) because they lost oursI came home from work last week and the dogs had accidentally ripped our couchNow they are saying it isn't coveredTwo different employees on two different couch purchases about 1-years apart said dog damage including ripping the couch would be covered on the extra warrantyThis is the only reason I got

Badcock has currently added an old account to account that was paid off in previous yearsThe riginal contract not sameI have copy to prove
Problem Date February 1, 2010..The items I purchased was in Items purchased in was paid in full at the StAndrews location in Columbia SC