Badcock Home Furniture & More

I have asked for a warranty on my mattressThey had me pick out one to replace mineThey never said there would be a charge for this matterAfter a few days I find out they are charging me over dollars for a warranty exchangeI did not sign anything agreeing to this new chargeMy account was paid in fullI tried many time to resolve this matter with this company I was always given another person to contact and then they stop talking to me about this matterI feel they have not honored the warranty they claim I havei priced a new mattress and the price is the same they are charging me
Product_Or_Service: Mattress
Account_Number: ***

Badcock sold me a defective product and are refusing to replace the product even though they don't have the parts available to effect a timely repair
Account number is***We purchased two couches from Badcock almost months ago but it's been one issue or another with one of the couchThe couch is poorly constructed as we have staples randomly falling off from the couchCouple of months ago, the couch failed.One part of the couch started leaningReported the issue to the store where we bought the product and it took them few days to get someone out to "look" at itThey took pictures of the defect and we didn't hear anything else from themAfter some days had passed we decided to call to find out the status of our couchIt was at this time we were informed that an order was placed for a part needed to repair our couchIt's been weeks now and the part hasn't arrived yet and they don't have an ETAI asked BADCOCK to just replace the set since obviously they won't be abl

Worse customer service ever, only thing this company wantsIs your money and we things are right with stuff you pay good money for it's oh well, they will tell you what you want to hear to get you go away then won't follow thru, Jack at B*** vs is a liver and the manger Canren will laugh at you make rude comments he does not care about his customers at allDo not buy from these ppl your product is poor when it delivered and you don't have any type of customer service, I gave a should be a negative 10.Ok

I placed an order originally inside this store for a sectional living room suit, lamps and end tables on 9/29/When the order arrived 10/7/originally, part of the sectional was missing so I had the furniture returned, went to the store the same day to have that issue resolved and due to the sales rep giving me the wrong price I ended up having to pay more money before the living room suit could be delivered and was given a 10% off discountSo now after this I was told I had to wait a week before the couch could be delivered on 10/14/and I agreedThe furniture was delivered & sat in the garage still wrapped per my request due to still getting things together in my homeI was able to unwrap the furniture piece by piece & bring it in accordingly, when I got to the couch to unwrap it still in the garage where it was placed by the deliverers I noticed that the arm of the couch material was ripped and inside the boards and other parts of the inside structure were also broken so I

I purchased a living room set from Badcock Furniture on 2/14/and paid to have it delivered on 2/16/When the furniture arrived on 2/16/18, only half of the furniture was deliveredI was never contacted or notified that the loveseat recliner would not be deliveredThe delivery driver called the warehouse and was told that this piece of furniture was on back order and I would not receive it until sometime after 3/15/(Over a MONTH Later)
I contacted the store and spoke to the manager who had no clue since no communication was made by the warehouse to themShe then had one of her sales employees call me back to explain that they do not have a date to give me as to when I will get the loveseat
I then called their customer service who opened a case with the ***They explained that the probable reason was that the loveseat was damaged and had to be reordered
I paid $for deliverySo far the only thing done for me is a $refund of the delivery fee and nothing

Our sofa and loveseat are both sagging in the middle We asked for evaluation/ repair and/ or replacement under warranty
Store- ***
Sales Order # ***
Product Info
*** Sofa with Pillows Fusion
*** Loveseat with Pillows Fusion
Purchase Date 3/18/
After less than months of ownership, our new loveseat and sofa are sagging in the middle, making them very uncomfortable We called our local store for a warranty service call on 2/24/ I told the service rep that I believed the sagging was due to lack of frame support and the rep said all they could do was order new cushions to see if that helped I checked with the store for expected delivery and was informed 8-weeks
I've stopped in the store and called several times and had to deal with a very arrogant and belligerent manager who said that the cushions shipped 3/and they would call me when they arrived She stated they've never had a problem with this product and her attitude implied we

I paid cash ($2,282.21) for a leather sofa & love seat which came with a day warranty which states, "defective merchandise can be returned AND A FULL CREDIT will be given for merchandise Re-Selection OR for a refundIn accordance with Written Manufacturer WarrantiesThe Simon LI Furniture written Manufacturer Warranty states, " day warranty on cushions." I was told by Badcock that the best they were willing to do is repair it! They sent out service guys to look at the love seat and they both said they could see I was defectiveThey sent a truck out, without contacting me, to pick up the love seat to be REPAIRED at their warehouse AFTER I specifically told them I want a REPLACEMENT, NOT a repair as the warrantystates, not only in the broacher I was given by Badcock when I made my purchase, but also by the manufacturerI purchased the set 12-14-and had it delivered the first week of Jan2016, making it only months old, WELL WITHIN the warranty time frameAlso, the

Great customer service

BadCock is not billing me correctly and has now caused my payments to be in default
I have always been a loyal and on time bill payer at BadCockI have never had any problems until the past few monthsI always pay my monthly bill via phone calling the Haines City storeI was told my payment of usually $was behind and had a late feeI was confused as to why and I said ok, what's the total balance so I would be caught upHe said $I told him to go ahead and process itThe next month rolls around, I call to pay she says you have a late feeI said well last month, He told me I would be caught up when I paid itShe said I don't see where you paid it, you $Now I am irateShe said only thing I could do was call corporate and then she said they increased every ones bill payment, which I had no idea do it messed up my account and they would fix itNow I am hit with late fees and no explanations just rude attitudes

I need this company to waive this dollar charge to my accountthe rep failed to credit my check until months later after my bank put stop on it
my complaint, this sales woman at the orangeburg,sc location has been a terrible employee from helli cannot understand why this young woman is making this a personal issuei was making payments to this location, I was sending payments every weeks, that was a issue once I understood their policy, I made sure I sent the payments between the billing cycle which is between the 24th to the 13th of the following month the problem I was having if I was sending extra payments, what was the problem!! in the beginning I was speaking with keisha who was very helpful,until months afteri had checks being mail to them from different accounts, my monthly amount is I sent instead, I have a % interest for months, for the first two months I thought I can make payment as many times as I want since I was not making pay

The manager of the store made us wait almost year to file a claim, when we lost our home in a house fireWe had ***
The owner of the Badcock store Mason AveDaytona Beach, Flmade me wait almost year to file a insurance claim, when I lost my home in a house fireThe account number is *** I knew I had ***, but when I spoke to Waylan S*** on April 13, 2015, he lied to me and my husbandHe told us we didn't have coverageHe refused to help us, he wouldn't take the fire report, instead he tricked us into making more payments that we couldn't affordWe lost everything in the house fire, even our paperworkAfter much research we were able to prove we had ***On February 11,2016; I threatened the owner, Waylan *** that I had an attorney, he finally agreed to file a claim and told me I didn't need to get my attorney involvedHe had me believing he filed this claim for another weeksI continued to call him week

I am writing you concerning the damages I've encountered with my purchase from the Badcock Home Furniture & More at*** in Wilmington, NCSpecifically, the dining room set purchased under this order
On July 30, 2016, I purchased a dining room set and a bedroom set with additional delivery costs to deliver outside the Wilmington areaThe dining room set included a table, chairs, and a bench; and the bedroom set consisting of a bed, a dresser, and a mirrorDelivery of the entire purchase was promised on August 10,
On August 10, 2016, a damaged dining room set and a bed was delivered The dresser and mirror were forgottenThe dining room chairs would not level on my floor and the table leg had a large piece of wood chipped out of itI accepted delivery of the undamaged parts of the dining room set and noted the problems with the chairs and table leg on the condition that the undelivered furniture and remedy for the dining room set would be handled promp

I love the Badcock in Fitzgerald GaShaun the store manager is awesome and he has a wonderful staff working with himI give them high praises

I purchased a sofa and a loveseat months ago from the Babcock store in Gainesville, FLI noticed that the fabric was fraying and pilling and took one of the cushions to the store to see if they could fix the problem, as the furniture was still very newI spoke to one guy and he told me that I would have to wait to speak with the managerI waited a few minutes and the manager told me that there was nothing he could do except have someone come out and take my furniture away for inspection and I would be without furniture for at least weeksI told him that was unacceptable and called customer service from the store, they instructed him to take pictures of the damage and to email it to the department that deals with repairs and replacements, he told me that he couldn't take a picture, so I took one myself, than when I asked him for the store email so that he could send in the report he advised me that the store didn't have an email, so I sent them directly to customer service and w

Being charged for insurance premium after I cancelled it
I I called to cancel a monthly insurance premium three times now and also sent a letter requesting it be cancelled and was told each time I called that it had been cancelledI received my new statement and I am still being charged for it

Refund on Furniture - business denying refund
My mother is a senior citizen and unable to file this report on her ownMy father passed away unexpectedly on Feb15,My father had financed pieces of furniture - beds and a sofaMy mother was paying on the sofa and has proof of the payments from her account - she has paid a total of $for the sofaBadcock (after giving my grieving mom the run around for over a week), has denied her to be able to just pay off the sofa and keep insteadInstead they are asking that she payoff all pieces of furniture or that will pick it up - it's all of nothing at all since all pieces of furniture are under one accountBadcock has the authority to split up the furniture since the account holder is deceasedIt's not right that my mother loses $when she is willing to pay off the sofa and keep it - a win win for both Badcock and my momThey'd rather lose money on all pieces of furniture than to split up the furniture in one account

Bought bed set, bed broke within months, ended up exchanging 3/times (kept breaking same place) until new lady manager broke rude/broke her word
bedset/bed broke 3/times exact same place I asked each time for even exchange until I had to sleep on the floor due to the slats also breaking then I asked to exchange entire bed for another I talked to Micheal and on hold, he asked if that possible I was told yes but may have to pay a difference even though my bed was more expensive than the one I wanted to trade for Manager would not return any my calls (3/calls left unanswered) I had to end up in about or weeks to call the store about the bed and found out no one had ever even ordered the replacement and so I was told it was never ordered and that they would get that order in I knew this was going to be the same exact bed I had an that was continue to break in the same spot but I did not tell the cashier that day about wanting a entirely different bed I thought that would

My wife and I purchased a sectional sofa a few weeks agoWhen it was delivered it was a totally different color than what we wanted.The delivery driver then stated that there was a 50/chance of getting the color we wantedThere was no mention of this anywhereI filed a complaint with them and never recieved a call backI waited a week and my wife contacted them through facebook and they responded immediately wanting my contact information to make things rightThen a week and a half later I havent recieved a call from them
Product_Or_Service: Washington sectional

Badcock has reported inaccurate payment information to equifaxI have never been late past day'sThey assessed a late fee on my report times
Spoke with a credit she advised me that my contract didn't state that late fees applied to the customers credit report

They talk a good talk but come up short on customer serviceMy fridge went out and I was told it would be delivered this morning when I purchased itIt was not due to a fault of there ownI lost over about a thousand dollars worth of red meat because they did not deliverI was totally ticked offThey would not even return my callsStay AwayI should of listen to others!!!