Badcock Home Furniture & More

had purchased living room set and more,,however living room sofa became defected,warped,tilted and broke,contacted mocksville manager who ignored
we have been paying our bill monthly,on time full,months now,the living room set we purchased became defected, warped broke,we contacted the mocksville store,the manager matt, stated it would affect him ,and look into it? called again, was treated ride told they would contact us to correct etc and never did,we called winston salem's store and explained our issue,they quickly resolved it, we switched, for a new living room set, paid the difference,made them a sale,we love it, they told us that the living room set we originally bought had a manufacturers defect and it was not just us,we had to drive out of our way instead of locally to be treated professionally, till now we have not had a call from the mocksville store, as they said they would, we have other items we want to buy and are disgusted it is unfair the service, and that we will h

I opened an accountthen purchased a bedroom set, when delivered the guys came to put the set together they left some of the parts at the store, they delivered some of the bed but had to go back for the restthey setup up the bed I then noticed couple months later the bed was shaky, only one person sleeps on the bed I'm not over 160lbs called the store manager he came put out and put plywood under the bed for it to stop shifting, a screw was loose he then asks for a hammer and starts to hammer the screw.Two weeks later the right side of the foot board has spilt right where you would slide the bed frame in where the store manager decided to hammer a screwI've spoken with the store manager Jason and he is willingly to replace the foot board with another foot board, because I'm still under warranteeI have explained that I don't want the same bed because obviously the bed is faulty and not put together correctly I asked if I can order a new bed and just have the payments that

Store is refusing a refund on damaged product/poor productManager was very rude as well as the customer service representative over the phone
Purchased furniture on 1/ to be delivered on 1/On 2/5, I called the store about my recliner being damagedI called again twice this past weekStore had a day return policy which could have been adhered to if a service call was placed soonerI was informed by a manager that the store is refusing to refund my $order and all they can do is exchanged the damaged itemShe was very rude over the phoneI called the 1-number for corporate customer service and the representative was also very rude to meShe also refused to give me a refund and told me there is no recollection that I even called on 2/which is a lieI don't appreciate being called a liar and being treated like absolute crap all because your employees don't want to put things in the system accurately

My order was delivered broken and I cancel the whole order they still are charging me for delivery
2-20-it took people to delver my New fridge The fridge never got cold so I called alert them know and was told they would get a new one but have a problem with a bran new fridge I asked to cancel the hole order and I will not be get my 200$ down but they are only going to give me 130$ back and still charging me for delivery of a broken fridge so I have to buy from somewhere different and out 70$ for nothing
And this was at the Hudson store not Dade city

Store located in Valdosta GA is threatening action to collect late charges after the first day of account's due date, beginning November There were numerous voicemails and texts sent to phone stating to "contact store for account information." When called, you were notified verbally- with no written notice givenThe unacceptable business practices constitute predatory lending and must be corrected immediately to ALL customers by direct mailing as an appropriate remedy

I was delivered furniture that either had stains or was the wrong color and the couch did not connect correctly try to discuss with management
The Management is poor at this location! When I ordered my furniture I was very excited and the sales person was amazing! However when furniture arrived the couch didn't connect correctly and the rug had a stainThe bed I ordered they sent the wrong color and it had a stain on it and the ottoman Was the wrong color to the couchThe delivery drivers did as they should with every problem that was occurring they connected the manager "Jay" he never reached out to me with all the issues going onI finally reached out to him and he was very an empathetic about situation Finally we came to some Resolution weeks later however with that resolution he is still left me with several and Unfulfilled promises and I'm left with a bed that is the wrong color and with a stainVery unprofessional and uncaring Not to mention the manager telling me tim

On 2/4/I contacted Babcock in MacClenny and asked about vinyl flooring for one (1) room Upon their advise I called Curtis B*** whom they said was their sub-contractor to get a measurement of the room When I spoke to him about his cost he said it was $per square ft On 2/5/he called saying the room was 11.4ft by 14.5ft, which rounded off is x 15ft or square ft., or yards which would cost me $ On 2/6/I went to Babcock in MacClenny, FL Brandy, the sale associate called B*** who told her I needed yds Then he contacted her and said it was 23yds and then 25ydsI knew the room was by 14.5ft and that the plank design would run the right way without any seamingUltimately, I paid for 25yds @ and adhesive @ plus tax for a total of On 2/11/B*** installed the vinyl flooring He immediately cut off 4yds There were no problems for him to address during the installation, to include no seaming However, when I asked him if

I purchased and paid for a bedroom setThe dresser and mirrow had issues from the startThe screws kept comming out of the back of the mirrowThey came out at least times to address thisOne night the mirrow just came loose and fell offBecause of the dresser being up against the wall, the glass did not breakIt did break a piece of the dresser offWe then called the warranty company, they sent someone outThe dresser and mirror could not be repairedThey paid Badcock for a new dresserWhich we do not have because they want to charge us another delivery feeIt was not our fault that this was a defect in the dresserWe called the store we purchased it from in Boiling Springs and they said that they would have no problem not chargeing another fee except that our account was transfered to the other store at b blackstock rdI called to speak with the owner Jeard, never got a call back I spoke with someone name Blake, he refused to work with us in any wayWe offered to

Best service in town Most helpful staffI have been shopping there for over years, and would never do business anywhere else Thanks girls, you're the best!!! See you soon

I have been charged insurance fee's since that I have not authorized to be applied to my account or have signed documentation approving this
I noticed on my July statement that insurance fee's have been charged to my accountThis will protect if loss of employment ectI DID NOT AUTHORIZED NOR DID I SIGN ANY DOCUMENTATION AGREEING TO PURCHASE INSURANCEI was told that they will only refund me months which is a total of $out of $that they have bill so farThat is more months of payments that they've added to my account
So What they do is add this bogus fee on your account and hope that the consumer doesn't notice it until its too late

Table has a piece missing and chair has rip in itSaid that they no longer make the set and would more than likely give us a new table and chairs and because we still had the one year warrantyWas supposed to come and look at the table and chairs on a monday, never came outCame on that following tuesdaySaid they would replace tabletalked to the company and said that they would come out on the 11/6/to pick up table and have it back on 11/8/Called on 11/7/stating that they weren't coming to get the table and chairs and they weren't sure when they wouldEmail was also sent showing damage to chair and table

Made a purchase during the 0% finance offer, advised my payments would be $per month for months, being charged interest, didnt receive contract
I went into the store on Black Friday I was interested in purchasing furniture that was in the ad and signed up for financing I was approved for $ I asked the sales person if it would be 0% financing for months and she stated yes I asked for confirmation that as long as I paid $per month and within the months that I would not be charged a finance fee Again, she stated yes She gave me a copy of my sales order: *** She folded the signed copy and placed it into a Badcock brochure and stapled it together I have been making my payments on time and when I viewed my balance, saw that it was moving much Then I discovered that I have been charged interest starting with my first bill I called into customer service and explained my issue and they stated they had where I signed the contract that included

When I explained to the sales associate Tabitha, her and her manager told me that I was not going to get my 10% off they took 10% off one item
I purchase this July 1st my account number ***

On 3/6/we went into a Badcock store in Mocksville, NC to look at furnitureWe decided on an entertainment system and a dining room table and chairsOn 4/20/we received a call from a sales associate that the sales person on 3/6/had not checked to see if the entertainment system was in the warehouseThey had none in the warehouse nor would they be getting any more.Therefore we would not be getting the entertainment systemThey credited our credit card with the amount of the purchaseThe manager of the store oversaw the transaction because the sales person we had was new
The day of the delivery came and the dining room chairs were not the ones we had chosenWe called the store and were told that the ones we had came with the table we had purchasedWe replied that we had picked out the chairs that were around the table the date of the purchaseWe were told the display had never been displayed with the chairs we describedWe were then told to come in and look for those chairsWe went and could not find those chairs and the ones we got were around the table we purchasedWe then looked through their catalog and the chairs we thought we had purchased were not in itWe are not delusionalThen we asked about the sales person who was assisted by the manager with the purchaseWe were told he was on medical leave and they didn't know when he would be coming backIf this sounds surreal, it is

The experience I had with Badcock Home Furniture was a good oneNot only did the items I ordered come early, but they delivered them right on schedule, tooMy only complaint was a $delivery fee for items totaling nearly $ After a couple of hundred dollars, most places deliver free within milesI was shocked to have to pay a fee at all, let alone such a high fee for delivery

Badcock refuses to remove insurance on a monthly basis and will it remove it from my account even though I have asked repeatedly
Badcock refuses to remove insurance on a monthly basis and will it remove it from my account even though I have asked repeatedlyI purchased furniture on February 13, and asked that insurance not be put on itI received my bill and on 2-and 2-I was charged $in insuranceThe Cedartown office was handling itThe next month I was charged again $for insurance and once again I called the Cedartown office and they removed itOn 5-I received another charge of $and once again I calledOn 6-I received information that the original insurance purchase of $and the monthly insurance premiums had been credited to my account for a total of $When I received my bill I was charged again $for insurance premiums and the credit on my account was only $and not the original $My account needs credited $

We bought furnitureanout months ago with the extended warranty
Our couch dog a tear in it so, we called the warranty company for service
After approving our replacement, Babcock called to tell us they "no longer sell our set" and to "come pick new furniture"
It was delivered today!!!
We have received exceptional service at the Largo Florida location over the last years and we will continue to shop with them

I purchased a full bedroom set with a mattress set on Black Friday I was there hours just to get approvedI had picked everything I wanted prior going to the storeCamisha B*** my sales rep was new but greatMy furniture was ready for delivery on 11/29/I gave away all my old bedroom the day before delivery, my husband and I took off from work early to be there for that delivery time to find out 4:pm.m that evening on my way home that my headboard has a crack in it and the store manager Dennis K** and one of his guys will not come todayI explain that I have no bed and I will be on the floor, the manager did not care whatsoever he stated "Your furniture will be delivered on Monday December 4, The manager was not in any way willing to accommodation me by bring the rest of my unbroken items that is not broken and a temp bed so we can sleep off the floorI called the store an hour later and spoke with my sales rep who was willing to give me a temp bed so she called the manager on the phone to see if he would approve of it and he told her to tell me," I will call her later"Here it is the next day, no callI will never, ever refer anyone to this furniture company everThey have bad reviews which I should have research, but you live and learnStay away from this furniture company and store!!!!

I purchased a living room set from Badcock furniture in September The Furniture set has electrical recliners in the chair, the love seat and the sofa has reclining seat, one on each end I had the furniture less than hours and the right side recliner would not work on the couch(I purchased the warranty at the time of purchase and was told that was a good thing by one of the sales people because they would replace an item if he could not be fixed or if it go holes in it etc.) I called Badcock and they came the next week to look at it they fixed the couch and went on their way The next day it would not work again The same right hand side of the sofaSo I called them again and they said well it must have a short in it We only have someone who can fix it on certain days of the month and he can't come for two weeks I wasn't happy with it but I said ok I figured since I had the warranty on the sofa they would fix it or give me a new one So he looked at it jiggl

Very bad experienceI was sold discontinued funitureNo resolution was founded
Problem date: 8/25/
Purchase Date: 07/07/
Sale Order: ***
Very bad experienceI have attached our invoiceI was sold discontinued furniture and I did not find this out till the furniture was deliveredMajor lack of managementNo solution was made till a week laterThe solution wasn't very thought out properlyThe solution that was made was either get credited $for the mirror not being there or just get refunded the whole amount and find some where else to shopTo top it all of of our furniture was damaged and was documented by the employees that delivered the furnitureNow I understand that they will not be able to get a discontinued item but they could've offered us another mirror that could fit the original dresser or they could've exchanged it out with another room set to keep our businessI was upset at the fact that the manager that was on duty never could come up