Balma Home Reviews (%countItem)
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Balma Home Rating
Address: 539 W Commerce St # 1789, Dallas, Texas, United States, 75208-1953
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Don't buy! Son was disappointed in headphones and they told me I can't return b/c they weren't damaged! That's not a reason! Stay away!!
My complete stupidity on trusting something, I should have checked them out. However, Balma, Jess/Shawn got my money, sent email to me saying it's about to ship. 6 weeks later, and countless emails between us! No product and they got my money!!!
*** company, do not buy!!!
Ordered a product over a month ago and still nothing! Complete scam!!! So angry at these thieves!
Please realize that one star is the worst rating you can give on a review. Zero stars is not an option or that's what I would've given them. Phone number is not a working number and email address must not be either because it won't send. BEWARE OF THIS SCAM COMPANY!!!
***
Cleveland, OH
They charged me for a product I ordered and I never received it. I tried to contact them through their site and there phone numbers and emails did not work. Definitely a scam company and I don't understand how they are allowed to stay in business.
I ordered from this company thinking it was legit it was a scam never was sent product or tracking number emailed company no reply bogus phone#
Order from Bahama home a gift for my grandbaby this due in June I didn't know this was a scam I thought the company was legit they took my money never returned or refunded or sent me product
A refund or the item
I placed an order online on 5/14/2020 in the amount of 69.95 and was sent a confirmation with no order number and no tracking number. Contact# disconn
Placed an order online and was sent a confirmation with no order number or tracking number. Tried to contact customer service to find that number disconnected. The amount of the order was 69.95 before shipping charges
Would like the items I ordered or my money back
If I could give this so-called company a negative star rating I absolutely would. I placed my order 3-27-2020. It's now 5-24-2020 and still no product. Yes they will take your money and you won't ever receive the product. I have sent numerous emails which are answered with a form-letter. DON'T do business with these scammers!!!
They took my order and my money but I never received my item
My order was made on April 28th, 2020. Order number XXXXX purchased via visa debit card
Either my product or refund
Contact Name and Title: Adam B.
Contact Email: [email protected]
Hi Mr.,
I hope you are having a nice day.
First of all, I'm sorry for the delay in our response. Your order #XXXXX. Has been already been sent and it has a tracking number.
It has been sent to our shipping partner processing center. And it's on it's way to you. Your tracking number is LYXXXXXXXXXCN and can be tracked at ***
We are having some delay due to covid situation, but we are still delivering as expected with our shipping policies. Due to this situation we have suffer a huge amount of questions and concerns, and we are doing our best to answer to all our customers.
However, I just checked and we haven't received any contact form you in our helpdesk. We are receiving emails and they are working. If you want you can write us at ***@balmahome.com and our team will answer you as soon as possible.
I'm really sorry for the delay, and lack of response. We are doing our best to improve our service every day and don't worry you'll receive your product.
I hope this information helps you and don't doubt contacting us.
Best Regards.
Adam B.
Manager.
(The consumer indicated he/she ACCEPTED the response from the business.)
I can accept that there are delays with the current situation on happening across the country. I'll give it more time
Their phone number and contact us imformation are both out if service. I can't contact them for information about my order.
Place the order on 5/13/2020 and did receive a confirmation email with the order number (#XXXXXX) but not a tracking number. I tried to call them today and their phone is no longer in service and the email "contact us" feature does not work. I paid $44.92 on my debit card and would like the product I paid for. They promptly took the payment out of my account and it is unacceptable that I have no way to contact them to see the status of my order and when I should receive it. I notice that they do not do refunds after reading over some of the other complaints posted here. It's unethical not to return someone's money if the product they ordered is not supplied. They need to make that policy clear to people when ordering from their site. If I would have known that I would never have ordered from them. I want the product I paid fir or my money returned. It's just that simple.
I want the product or a refund. I noticed it took some time for some of the other complaints to be resolved and that's not right. I want this resolved in a timely manner. I don't often splurge on things for myself but I decided to on this and I am very disappointed I am having to do this.
Contact Name and Title: Adam B.
Contact Phone: XXX XXX-XXXX
Contact Email: ***@balmahome.com
Dear Mrs.
I hope you are having a nice day.
First of all, I'm sorry for the delay in our response. Your order #XXXXXX for a retro gaming console. Has been already been sent and it has a tracking number.
It has been sent to our shipping partner processing center. And it's on it's way to you. Your tracking number is LBXXXXXXXXXSG and can be tracked at trackdog.com
We are having some delay due to covid situation, but we are still delivering as expected with our shipping policies. Due to this situation we have suffer a huge amount of questions and concerns, and we are doing our best to answer to all our customers.
However, I just checked and we haven't received any contact form you in our helpdesk. If you want you can write us at [email protected] and our team will answer you as soon as possible.
I'm really sorry for the delay, and lack of response. We are doing our best to improve our service every day.
I hope this information helps you and don't doubt contacting us.
Best Regards.
Adam B.
Manager.
(The consumer indicated he/she DID NOT accept the response from the business.)
Until I receive the product I ordered I am reluctant to close this claim. I would be more than happy to after I have received the product I ordered.
I was scammed as well!! I wish I did more research before purchasing exercise equipment. I'm not sure how they are still allowed to have a website with a store after all of these scams. I'm furious.
Order from balms home April 24th never received my order,
Ordered from balms home never received it I ordered it on the 24th of April. Call phone number disconnected.
Money back or order
Contact Name and Title: *** B.
Contact Email: ***@balmahome.com
Dear Mrs.,
I hope you are having a nice day.
First of all, I'm sorry for the delay in our response. Your order #XXXXX for an elephant pillow. Has been already been sent and it has a tracking number.
It has been sent to our shipping partner processing center. And it's on it's way to you. Your tracking number is LYXXXXXXXXXCN and can be tracked at trackdog.com
We are having some delay due to covid situation, but we are still delivering as expected with our shipping policies. Due to this situation we have suffer a huge amount of questions and concerns, and we are doing our best to answer to all our customers.
However, I just checked and we haven't received any contact form you in our helpdesk. If you want you can write us at [email protected] and our team will answer you as soon as possible.
I'm really sorry for the delay, and lack of response. We are doing our best to improve our service every day. I hope this information helps you and don't doubt contacting us.
Best Regards.
*** B. Manager.
Took my money. Order never came. they are using a fake shipping website
Contacted many times and no reply
Refund
Contact Name and Title: *** B.
Contact Email: ***@balmahome.com
Dear Mr.,
I hope you are having a nice day.
First of all, we are sorry you fill this way. Your order has been already been sent and it has a tracking number. And as I could see, you talked with different of our customer support agents who have you all the information necessary.
It has been sent to our shipping partner processing center. And it's on it's way to you. Your tracking number is LYXXXXXXXXXCN and can be tracked at usps.com
We are having some delay due to covid situation, but we are still delivering as expected with our shipping policies. Due to this situation we have suffer a huge amount of questions and concerns, and we are doing our best to answer to all our customers.
I'm really sorry for the delay. We are doing our best to improve our service every day and don't worry you'll receive your product. We are a legit small business, doing the best to satisfied our customers in this difficult times.
I hope this information helps you and don't doubt contacting us.
Best Regards.
*** B.
Manager.
I ordered a elephant Bobby pillow for my newborn over a month ago I never received it and can't get in contact with them.
I tried calling them and the number says the number is no longer in service, I tried to send them a email and it won't allow me to send it. I really this company is scamming people out of their hard earned money.
A full refund
Ordered product on 3/27/20. Have not received. Will not refund. Track# given says has not shipped.
I ordered exercise bands from Balma Home on 3/27/20, order# XXXXX. They withdrew payment on my account on 3/30/20. To this day, 5/18/20, I still have not received the product and refuse to refund me. They have given me a tracking number numerous times with different tracking websites. The most recent website indicates it still has not shipped. The tracking number is LYXXXXXXXXXCN and the recent tracking site is *** Everytime I have attempted to call nobody answers their service number and I had to continuously email them in order to get any response.
I would either like the product immediately, guaranteed or a full refund.
THIS IS A SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM!!!!!!!!!!!!!!
THIS COMPANY IS A COMPLETE FRAUD AND WILL STEAL YOUR MONEY.
Their customer service phone number doesn't even work. I order an item from them April 7, and they still have YET to return ANY of my emails regarding an update or any refund.
I ordered a plush elephant on 5/3 to be sent to my niece. I was changer on my AmEx and Never received it. Their phone is no longer in service.
I ordered a plush elephant (Order # XXXXXX) for $19.99 (total $24.87) on 5/3 to be sent to my niece. I was changer on my AmEx and NEVER received another communication or the product. I have tried to call multiple times but their phone is no longer in service. I would like for someone to contact me or to know if they are no longer in business. I would either Iike to have the item sent or a refund!
Either to have the item sent or a refund
Contact Name and Title: *** B.
Contact Email: [email protected]
I hope you are having a nice day.
First of all, I'm sorry for the delay in our response.
Your order #XXXXXX. Has been already been sent and it has a tracking number.
It has been sent to our shipping partner processing center. And it's on it's way to you. Your tracking number is LYXXXXXXXXXCN and can be tracked at trackdog.com. You'll receive your order.
We are having some delay due to covid situation, but we are still delivering as expected with our shipping policies. Due to this situation we have suffer a huge amount of questions and concerns, and we are doing our best to answer to all our customers.
However, I just checked and we haven't received any contact form you in our helpdesk. If you want you can write us at [email protected] and our team will answer you as soon as possible, our email support systems all are working.
I'm really sorry for the delay, and lack of response. We are doing our best to improve our service every day. I hope this information helps you and don't doubt contacting us.
We are a small business suffering the same effects of covid-19 as everyone else, but we are doing the best to deliver everything as best as we can.
Best Regards. *** B. Manager.
Ripped off by bogus company Balma Homes security services.
Placed a order on May 6, 2020 for a home security system. Charged 29.92 to my credit card and was given a tracking number XXXXXX. On today after receiving no information regarding my purchase l attempted to contact the company via email as well as the contact number provided to me. Both forms of contact are bogus and rendered no new information. Feeling like I had been scammed I began to read the reviews on this company and found that everyone of the reviews validated my exact complaint. I am livid and very perturbed to think how with this pandemic that is currently affecting our country, finances, and my lack of non employment that this company has the audacity to scam people. Wish I knew how to contact the Feds as well!!
Refund of $29.92 since no product has been received either.
Contact Name and Title: *** B.
Contact Email: [email protected]
I hope you are having a nice day.
First of all, I'm sorry for the delay in our response and that you feel you are getting scammed. We are a small business suffering the same effects of covid-19 as everyone else, but we are doing the best to deliver everything as best as we can.
Your order #XXXXXX. Has been already been sent and it has a tracking number.
It has been sent to our shipping partner processing center. And it's on it's way to you. Your tracking number is LBXXXXXXXXXSG and can be tracked at trackdog.com
We are having some delay due to covid situation, but we are still delivering as expected with our shipping policies. Due to this situation we have suffer a huge amount of questions and concerns, and we are doing our best to answer to all our customers.
However, I just checked and we haven't received any contact form you in our helpdesk. If you want you can write us at [email protected] and our team will answer you as soon as possible, our support systems all are working.
I'm really sorry for the delay, and lack of response. We are doing our best to improve our service every day. I hope this information helps you and don't doubt contacting us.
Best Regards. *** B.
ordered a product a month ago and heard nothing from them. Tried to contact and the number was disconnected and the email listed would not go through.
PRODUCT
Remover Pen for Moles, Skin Tags, Warts, Age Spots, Freckles & More Ã? 1 $34.95
Subtotal: $34.95
Shipping: $4.97 via Flat rate
Payment method: Credit Card (Stripe)
Total: $39.92
Order number: XXXXX
Date: April 18, 2020
Total: $39.92
Payment method: Credit Card (Stripe)
I have not heard from them. I called the contact phone number and it has been disconnected. I tried to contact email for the company and the email would fail to send.
If the company has closed the business I would like my money back and their website and the ordering ability taken down. If the company is not shut down I would like to be contacted immediately from them.
Contact Name and Title: Adam
Contact Email: ***@balmahome.com
Dear ***
I hope you are having a nice day.
First of all, I'm sorry for the delay in our response. Your order #XXXXX for an elephant pillow. Has been already been sent and it has a tracking number.
It has been sent to our shipping partner processing center. And it's on it's way to you. Your tracking number is LBXXXXXXXXXSG and can be tracked at trackdog.com
We are having some delay due to covid situation, but we are still delivering as expected with our shipping policies. Due to this situation we have suffer a huge amount of questions and concerns, and we are doing our best to answer to all our customers.
However, I just checked and we haven't received any contact form you in our helpdesk. If you want you can write us at ***@balmahome.com and our team will answer you as soon as possible. We are receiving emails at that number. I'll ask our customer support team to review tour tracking and delivery status.
I'm really sorry for the delay, and lack of response. We are doing our best to improve our service every day. I hope this information helps you and don't doubt contacting us.
Best Regards.
Adam *** Manager.
(The consumer indicated he/she DID NOT accept the response from the business.)
First, the response has the wrong item listed. I even provided the item description that I payed for in my complaint. Second, the reason they can not find any communication from me in their records is because the phone number listed " +X (XXX) XXX XXXX" is disconnected and the email "***@balmahome.com" address fails to send every time I try. Third, I have received no order confirmation of any kind. Fourth, the tracking number provided in the complaint response is the first that I have got and when I look it up it says something, but not described by any means is being shipped from China. So NO I do not except the response from Balma Home and this "company" should be held responsible for their actions. After looking at all the other complaints from other customers I can not for the life of me understand why the Revdex.com hasn't actually taken any action.