Barb's Dog Grooming

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
You can't require a person to call and to cancel a subscription if you don't have a hotline we don't all operate on a 9-schedule if I could have called in the middle of The night I gladly would have
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
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August **, *** *** *** *** *** *** *** ***
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*** *** ** *** *** *** *** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** behalfWe regret
that his recent experience led to a complaint with your agency. After researching, it was found that *** complaint resulted from SiriusXM’s automatic renewal policy and promotional rate subscriptions. Per the terms and conditions in our Customer Agreement, subscriptions automatically renew, at the rates in effect at the time of each renewal, until the subscriber calls us to cancel. Promotional rate subscriptions are intended for one-time use and automatically renew at current rates On January **, 2016, *** *** purchased a 5-month promotional rate subscription. A confirmation email was sent to *** *** on January **, confirming his transaction, which also included automatic renewal information. On June **, 2016, at the end of the promotional term, his subscription automatically renewed to a full price package which bills on a monthly term, charging the credit card on file. As we received no call requesting for the subscription to be cancelled, the monthly subscription renewed again in July and August. On August **, 2016, *** *** called us requesting to cancel his subscription; which we processed immediately and a refund of $was issued A member of our Customer Solutions Team reached out to *** *** to further discuss his complaint, but we have been unsuccessful in speaking with him. We ask *** *** to contact our Corporate Solutions team utilizing our contact information below, should he have any further questions or concerns SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option *)

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*** *** *** *** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We
regret that her recent experience led to a complaint with your agency. After researching *** *** account, it was found that her complaint regarding being contacted for an outstanding balance resulted from the automatic renewal of her subscription. Per the terms and conditions in our Customer Agreement, subscriptions automatically renew at the rates in effect at the time of each renewal until the subscriber call us to cancel. In addition, the automatic renewal of her subscription and required call to cancel was disclosed on the remittance slip when she purchased the subscription. On November **, 2013, a check payment in the amount of $*was posted to *** *** account. On that same day we received and processed a remittance slip from MrGoodman, purchasing a 3-month subscription and provided credit card number ending in *** for payment. The 3-month subscription took effect on December *, following the conclusion of the trial subscription. The 3-month subscription renewed on March *, 2014, June *, and again on September *, 2014, charging the credit card ending in ***. Upon the renewal on December *, 2014, we were unable to charge the card on file, and on December *, 2014, *** *** updated the credit card on file to the card ending in 0083. On this date an email was sent confirming the transaction and advising the future renewals will be debited from this card. *** *** subscription continued to renew on a 3-month basis, charging the credit card on file thru to March *, 2017. On June *, 2017, we were unable to charge the card; which was the reason we were reaching out. On June **, 2017, *** *** requested cancelation of the subscription; which left a remaining balance of $for used service A member of our Corporate Solutions Team spoke with *** *** and reviewed the billing on her account. We explained that when sending in her remittance slip she agreed to the automatic renewal at then current rates and the required call to cancel the subscription. We confirmed that the subscription was cancelled on June **, 2017; however, we informed her that we would have no way of knowing that the service was not used prior to this time. *** *** faxed in documents providing us with confirmation that the vehicle in question was in an accident and completely damaged. Upon reviewing her account, we issued a refund of $393.67; which is the total payments made from June *, 201* to March *, Should *** *** have any further questions or concerns, we ask that she contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option *)

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*** *** ** *** *** *** *** ***, *** * *** Hello Mediator, Thank you for contacting SiriusXM on MrM*** behalf. We regret that their recent
experience led to a complaint with your agency. We have investigated MrM*** complaint regarding being billed the incorrect amount and after reviewing his account we have been unable to determine where he believes he may have been overchargedMrM*** was on a month Select subscription on radio ID *** and ***; which was due to renew on December **, 2015. On December *, 2015, he was provided with a month promotional subscription for $per subscription. He was charged $for radio ID ***, as there was a credit of $for unused service from the previous subscription, $for radio ID ***, as there was a $credit for unused service. He also activated radio ID *** and was charged $24.59. A member of our Corporate Customer Solutions team reached out to MrM*** to further discuss his concerns. At his request, we cancelled radio ID *** and refunded $back to his credit card. As a gesture of good will, we provided a service credit of $to be used towards the future renewal of his radios on May *, Should MrM*** have any further questions or concerns, we ask that he contact us utilizing our contact information belowSiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve MrM*** concerns. If you’d like to contact us regarding this matter, please use the information listed belowSincerely, Geraldine R*** SiriusXM Corporate Solutions Team ###-###-#### (option 3)

January **, *** *** *** *** *** *** *** ***
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*** *** ** *** Re: *** *** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We regret
that her recent experience led to a complaint with your agency. After researching *** *** account, it was found that her complaint regarding a trial offer that was not honored was the result of an agent error combined with SiriusXM receiving paperwork to deactivate the service due to the vehicle being sold A member of our Customer Solutions Team reached out to *** *** to further discuss her complaint. We apologized for any miscommunication she received regarding the trial subscription with the vehicle she purchased. We explained that Hertz rentals vehicles are usually active on a month demo subscription for rentals, when she contacted us regarding the purchase of this vehicle; the radio ID was already active on the month trial. On December **, 2016, SiriusXM received paperwork from the dealership advising us that the vehicle was sold and to cancel the trial subscription. As a gesture of good will, we provided *** *** with 6-months of service at no cost. A Future Deactivation Date was set for July *, 2017. Should *** *** have any further questions or concerns, we ask that she contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option *)

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*** *** *** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** ***’ behalf. We regret that
his experience led to a complaint with your agency. After researching *** ***’ account, it was found that his complaint regarding charges to his credit card for an annual subscription following a request to downgrade his subscription resulted from agent error *** *** purchased an annual subscription for Radio ID ending in ***. Prior to his renewal, he received a notice advising him of his upcoming renewal date of October *, for $218.55. On September **, 2017, *** *** contacted us to inquire into different subscriptions and was offered a month subscription; which he accepted, however, the agent failed to provide the downgrade and his annual subscription automatically renewed on October *, 2017, charging his credit card $201.55. On October *, 2017, *** *** contacted us regarding the charge and was provided with a 6-month subscription and a refund of $109.27. On October *, 2017, *** *** was provided with an annual promotional rate subscription, where he was provided with months of service for the price of A member of our Corporate Solutions Team reached out to *** *** to further discuss his complaint. We apologized for any inconvenience that he experienced. We confirmed that he received his refund, his credit card was removed off file and his service is paid thru to October *, 2018. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’ concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team *** *** **

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*** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We regret that his recent experience led to a complaint with your agency. After researching *** *** account, it was found that his complaint regarding the
trial offer that was not honored resulted from a miscommunication as Radio ID ending in *** was already active on a dealer demo package On December **, 2016, *** *** called us to cancel the subscription associated with Radio ID ending in *** and activate the trial subscription in his new vehicle. At that time, the radio associated with the Colorado was already active on a dealer demo service and the agent provided *** *** with the end date for this subscription. Upon SiriusXM receiving records from the dealership to activate the trial, he was provided with a month All Access subscription which includes NavTraffic and Travel; which will expire on March **, A member of our Customer Solutions Team reached out to *** *** to further discuss his complaint. *** *** expressed his frustration regarding the miscommunication with the trial subscription that came with the purchased of his vehicle. We offered to provide *** *** with months of service, at no additional cost, after his trial expires. *** *** stated that he would like to think about our offer. We apologize for any frustration that *** *** experienced and advise him that the agent he spoke with will receive further training. Should *** *** want to accept our offer for an additional months service, we ask that he contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option **

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*** *** *** *** *** * *** Hello Mediator, Thank you for contacting SiriusXM on *** ***s behalf. We regret that her
experience led to a complaint with your agency. After reviewing her account, it was found that *** ***s complaint in regards to charges associated with the automatic renewal of her subscription resulted from a misunderstanding regarding invoice billing. Per the terms and conditions in our Customer Agreement, subscriptions automatically renew until the subscriber calls us to cancel. Selecting an Invoice as a method of payment does not prevent the automatic renewal of the subscription On December **, 2016, *** *** purchased a 6-month promotional rate subscription and made a onetime credit card payment of $*** *** was read a disclosure confirming her transaction, which also included automatic renewal information. On July ** 2017, at the end of the promotional term, her subscription automatically renewed to a full price package which bills on a semi-annual term, and an invoice for $was sent via mail A member of our Corporate Solutions Team reached out to *** *** to discuss her concerns. We reviewed the automatic renewal policyAs a gesture of good will, we cleared balance owing of $34.00. Should *** *** have any further questions or concerns, we ask that she contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***s concernsIf you’d like to contact us regarding this matter, please use the information listed below
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Sincerely, Jo-Ann M*** *** ** *** *** ***
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February **, *
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*** *** ** *** Re: Revdex.com Complaint ***, *** * *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We regret that his
recent experience led to a complaint with your agency. After researching *** *** account, it was found his complaint is in regards to the transfer of a Lifetime Subscription from radio ID ***; which he states came with a Lifetime Subscription upon purchase. We were unable to locate any record of this radio IDA member of our Corporate Customer Solutions team reached out to *** *** to further discuss his complaint. We informed him that we have no record of the purchase of a Lifetime Subscription and requested he send in documentation showing that a Lifetime Subscription was purchased. *** *** provided us with a receipt for the purchase of Toyota Scion with a Kenwood DVD Navigation. We advised him that we have forwarded radio ID *** to our Corporate Headquarters to be investigated into further. We will continue to work with him and will reach out once we receive feedbackSiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concerns. If you’d like to contact us regarding this matter, please use the information listed belowSincerely, Geraldine R*** SiriusXM Corporate Solutions Team ###-###-#### (option 3)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This response differs from what they told me. They told me that they would only place me on the "no call" list for years, then it is fair game again. I want my information totally expunged from their system. Their high-harassment tactics are unacceptable. I want them to have no personal information regarding me or any family member in their system, as it was before I bought the car.I also want a letter signed by an officer of the company stating that they are doing so, such that it will be legally binding. That way if they violate this, I have recourse.Sincerely,*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

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*** *** ** *** Re: Revdex.com Complaint ***, *** *** Hello Mediator, *** *** states his complaint has not been resolved as he states he never authorized any payment beyond the initial charge. He stated he was never notified of a charge to his credit card and just saw the charges pilling up On July **, ***, *** *** visited our website, *** and activated a 6-month promotional rate subscription via our Online Account Center (our “OAC”) making a payment for $28.46, leaving his credit card on file for future charges. Upon the purchase of this Select 6-month promotional rate subscription, *** *** would have been required to read the terms and conditions himself and check the “Accept” box in order to complete the purchase. A confirmation email was sent on July **, ***, confirming his transaction; which included information regarding his automatic renewal for the monthly term and advising him that on January **, *** his credit card will be charged $17.07. On February **, ***, *** *** contacted us requesting to cancel his subscription. In lieu of cancelation, he accepted an All Access 6-month promotional rate subscription and his credit card was charged $40.46. Again, an email was sent confirming his transaction; which included automatic renewal information. On August **, ***, at the end of the promotional rate term, his subscription renewed to a full price package; which bills on a quarterly subscription charging his credit card in file $67.55. On November **, ***, his quarterly subscription again renewed, charging the credit card on file $68.31. On December **, ***, *** *** called us requesting to cancel his subscription; which we processed immediately and a refund of $was issued for unused service A member of our Customer Solutions Team reached out to *** *** via telephone and email to further discuss his complaint. We received an email response from *** *** stating that he wants a refund of the fraudulent charges and he has nothing further to say. As previously stated, no further refunds will be issued as his subscriptions automatically renewed per the terms and conditions in the SiriusXM Customer Agreement. *** *** activated the subscription online himself; where the terms and conditions were provided to him, as well as accepting another promotional rate subscription on February **, ***, where disclosures were read to him advising him of the automatic renewal. Since there is no further action to be taken, we have closed this complaint as resolved SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option *)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

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*** *** *** ** *** *** * *** Hello Mediator, Thank you for contacting SiriusXM on *** ***’s behalf. We regret
that her recent experience led to a complaint with your agency. After researching *** ***’s account, it was found that her complaint is in regards to charges to her credit card for the subscription in her Honda Accord after she claims to have requested cancelation. We were unable to locate her request to cancel this subscription, however, as a courtesy we refunded her an additional $ On February **, 2016, *** *** reactivated service in her Honda Accord, Radio ID ending in *** on a Select 5-month promotional rate subscription. An email was sent confirming the transaction; which included automatic renewal information. On July **, 2016, at the end of the promotional rate term, her subscription automatically renewed to a full price package; which bills on a quarterly term. However, we were unable to charge the credit card on file. On August **, 2016, *** *** downgraded her subscription from a Select quarterly package to a Mostly Music quarterly package, updated the credit card on file and a payment of $was applied. The subscription continued to renew on a quarterly basis charging the credit card on file, until the April **, renewal when we were unable to charge the credit card on file. On May *, 2017, *** *** downgraded her subscription from a Mostly Music quarterly term to a Mostly Music monthly term and updated the credit card on file. Her subscription continued to renew on a monthly term until January **, 2018; when she contacted us requesting to cancel the subscription. At this time, she was provided with a refund of $for the previous months as she stated the subscription should have been closed in May A member of our Corporate Solutions Team reached out to *** *** to further discuss her complaint. We explained that we show no request for cancelation. However, *** *** stated she did not have service since May and she just realized she was being charged monthly. As a onetime courtesy we refunded her an additional $as this amount combined with the previous $already requested, reflects the total charged from May 2017. Should *** *** have any further questions or concerns, we ask that she contact us utilizing our information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team *** *** **

March **, *
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*** *** *** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We regret that his
recent experience led to a complaint with your agency. After reviewing *** *** account, it was found that his complaint is in regards to the channel change involving the Jay Thomas Show. Programming changes are covered in the terms of our Customer Agreement. A member of our Corporate Solutions team spoke with *** *** and explained to him per the terms in our Customer Agreement, SiriusXM service consists of a variety of music, sports, news and entertainment programming. We reserve the right to change, rearrange, add or delete programming, including canceling, moving or adding particular channels, at any time, with or without notice to you. Your continued use of the service following any programming change will constitute your acceptance of such changes. We further explained that due to the bandwidth of older radios, certain channels are not accessible. At *** *** request, we deactivated his subscription on radio ID and 9376; which left a credit of $for unused service. As a gesture of good will, we provided an additional credit of $and issued a refund of $122.28. A future deactivation date was set on radio ID for April **, to prevent auto renewal of this subscription. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information belowSiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concerns. If you’d like to contact us regarding this matter, please use the information listed belowSincerely, Geraldine R*** SiriusXM Corporate Solutions Team ###-###-#### (*** *)

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*** *** *** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** ***’s behalf. We
regret that his recent experience led to a complaint with your agency. After researching *** ***’s account, it was found his complaint was regarding a misunderstanding related to his subscription length On July **, 2016, *** *** purchased two- year Select subscriptions on the Radio ID’s ending in *** and *** at a cost of $359.09. These subscriptions were prorated to align with his billing date of June **. He was under the impression that the $charge was for a complete year service when what he paid was a prorated charge and he will automatically renew on June **, A member of our Corporate Solutions team reached out to *** *** to discuss his concerns. We explained that his subscriptions were prorated to align with his billing date of June **. As a gesture of good will we provided $credit to his account to cover a month of serviceShould *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concerns. If you’d like to contact us regarding this matter, please use the information listed below
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Sincerely, Jo-Ann M*** SiriusXM Corporate Solutions Team *** *** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

April *, *
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*** *** ** *** *** *** *** *** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We regret that her recent
experience led to a complaint with your agency. After researching *** *** account, it was found that her complaint was in regards to not receiving refund check # ***, for $109.61, issued on April **, 2015. A member of our Corporate Solutions team reached out to *** ***, apologized for the inconvenience this has caused her. We confirmed that the previous check had been sent to the correct address and we requested for a replacement refund check. Should *** *** have any further questions or concerns, we ask that she contact us utilizing our contact information belowSiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concerns. If you’d like to contact us regarding this matter, please use the information listed belowSincerely, Geraldine R*** SiriusXM Corporate Solutions Team ###-###-#### (option 3)

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*** *** *** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** ***s behalf. We regret that her
recent experience led to a complaint with your agency. After researching, it was found that MsFriday’s complaint was in regards to being contacted by for solicitation purposes. If you are a SiriusXM subscriber, or if you have a business relationship with us created by the purchase or lease of an automotive vehicle which came with a complimentary trial period of SiriusXM services, you may be contacted by SiriusXM. *** *** had a complimentary trial subscription which expired on August **, 2017. On August **, 2017, *** ***s contact information was added to our Do Not Contact list. While we make every effort to honor her request as soon as possible, please allow 3-business days for phone calls and email and up to days for mail requests to completely update in all of our systems. Should *** *** have any further questions or concerns, we ask that she contact us utilizing the information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team *** *** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

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*** *** ** *** *** *** *** *** *** * *** Hello Mediator, Thank you for contacting SiriusXM on *** ***’ behalfWe regret that her
recent experience led to a complaint with your agency. After researching *** ***’ account, it was found that her complaint relates to the frustration she experienced with Customer Service when attempting to cancel her subscription A member of our Customer Solutions Team reached out to *** *** to further discuss her complaint. *** *** stated that she no longer has the vehicle and wanted the subscription for Radio ID ending in *** to be cancelled; however she was having a difficult time doing so. We apologized to *** *** for any frustrations she experienced and we cancelled the subscription, leaving a $balance for used service; which she made a onetime payment for via our Online Account Center. Should *** *** have any further questions or concerns, we ask that she contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’ concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option *)