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*** *** ** *** *** *** *** *** *** *** Hello Mediator, *** *** states that his complaint has not been resolved as SiriusXM charged his expired credit card ending in ***; which was not charged prior to the month charges. The credit card ending in *** has been on file since September 2011; which was when he purchased his first annual promotional rate subscription. *** *** would contact us previous to each renewal to cancel and would be provided with another promotional offer; which would be paid using credit card ending in *** Prior to *** *** purchasing a 6-month promotional rate subscription for Radio ID ending in *** (Ford Explorer), he had an active subscription on Radio ID *** (Chevrolet Silverado); which he activated in September and placed the credit card ending in *** on fileIn September 2013, he purchased Select 12-month promotional rate subscription for Radio ID ending in *** (Ford Explorer) and the $balance was applied to the credit card ending in ***; which was the card on file at that time. On February **, 2015, *** *** canceled the 12-month subscription; which left a credit of $and he was provided with a $service credit as well, leaving a credit of $81.86. On August *, 2015, when his All Access 6-month promotional rate subscription began, the $balance was deducted from the credit, leaving a credit of $17.44. On February *, 2016, at the end of his promotional rate term, his subscription automatically renewed to a full price package; which bills on a quarterly term, for the amount of $77.31. As the remaining $credit was used, the credit card on file was charged $59.87. As we received no request for cancelation, his subscription continued to renew, charging the credit card on file $on a quarterly basis A member of our Corporate Solutions team spoke to *** *** to further discuss his complaint. As his subscription automatically renewed, per the terms and conditions in the Sirius XM Customer Agreement, we received no cancelation requests and *** *** stated in his rejection that he did use the service for the past year, we informed him that no additional refunds will be provided. However, as a gesture of good will, we offered to provide him with an annual subscription at no cost. *** *** accepted our offer; however he stated he still feels he is owed a refund as he only paid approximately $for his previous annual subscriptions. We explained that he received several promotional rate subscriptions in the past, which are intended for one-time use only We placed a service credit on his account for $to cover the cost of an annual subscription and reactivated service on his Ford Explorer. A Future Deactivation Date (FDD) was set for April **, 2018, to prevent the automatic renewal of this subscription We believe that we have made an appropriate offer to *** ***, addressed his concerns and at this time we consider the complaint resolved SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concernsIf you’d like to contact us regarding this matter, please use the information listed below Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option *)

April **, *** *** *** *** *** *** *** ***
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*** *** ** *** *** *** *** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We regret that her experience led to a
complaint with your agency. After researching *** *** account, it was found that her complaint regarding the invoice she received resulted from the automatic renewal of her subscription per the terms and conditions in our Customer Agreement. Subscriptions automatically renew at the rates in effect at the time of each renewal until the subscriber calls us to cancel. In addition, the promotional rate subscription she has been provided is intended for one-time use and automatically renew at current ratesOn March 2*, 2015, *** *** purchased a promotional rate All Access annual subscription. A confirmation email was sent to *** *** on March **, detailing the terms of the renewal and advising her of the upcoming credit card charges. On March **, 2016, at the end of the promotional term, her subscription automatically renewed to a full price package on an annual term, and an invoice was sent for $A member of our Corporate Solutions Team reached out to *** *** regarding her concerns. At her request, we corresponded via email. We explained that subscriptions renew at current rates and informed her that promotional rate subscriptions are intended for one-time use and are subject to automatic renewal at current rates. As a gesture of good will, we offered to provide *** *** with another All Access annual subscription at a promotional rate; which she accepted. *** *** was advised that this subscription will renew on April *, at our then current price. Should *** *** have any further questions or concerns, we ask that she contact us utilizing our contact information belowSiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concerns. If you’d like to contact us regarding this matter, please use the information listed belowSincerely, Geraldine R*** SiriusXM Corporate Solutions Team ###-###-#### (option *)

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*** *** *** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** ***’s behalf. We regret that her experience led to
a complaint with your agency. After researching *** ***’s account, it was found that her complaint resulted from being contacted by a collection agency resulted from the automatic renewal of her subscriptions per the Terms and ConditionsOn August *, *** *** purchased a month Select Subscription at the promotional price of $we processed a time payment via credit card. On February *, her semi annual subscription automatically renewed and an invoice was sent for $no payment was received. On March **, *** *** reached out to our Customer Service Department in regards to the invoice she received, automatic renewal was explained to her and no changes were made to her accountOn May **, the account went into non-pay, and was referred to collections on May **, A member of the Corporate Solutions team spoke with *** *** and explained our terms of renewal. We informed her that as a courtesy, we have contacted the collection agency to remove the balance owed and stop the collection calls. Should *** *** have any further questions or concerns, we ask that she contact us utilizing our contact information belowSiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve Ms. Pratt’s concerns. If you’d like to contact us regarding this matter, please use the information listed below*** *** *** *** *** ** *** *** *** *** *** *** *** ** *** *** *** *** *** ** *** Sincerely, Jo-Ann M*** SiriusXM Corporate Solutions Team ###-###-#### (option *)

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*** *** *** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** ***s behalf. We regret that her
recent experience led to a complaint with your agency. After researching, it was found that MsFriday’s complaint was in regards to being contacted by for solicitation purposes. If you are a SiriusXM subscriber, or if you have a business relationship with us created by the purchase or lease of an automotive vehicle which came with a complimentary trial period of SiriusXM services, you may be contacted by SiriusXM. *** *** had a complimentary trial subscription which expired on August **, 2017. On August **, 2017, *** ***s contact information was added to our Do Not Contact list. While we make every effort to honor her request as soon as possible, please allow 3-business days for phone calls and email and up to days for mail requests to completely update in all of our systems. Should *** *** have any further questions or concerns, we ask that she contact us utilizing the information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team *** *** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved, providing that this NO longer happens.
Sincerely,
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April *, *
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*** *** ** *** *** *** *** *** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We regret that her recent
experience led to a complaint with your agency. After researching *** *** account, it was found that her complaint was in regards to not receiving refund check # ***, for $109.61, issued on April **, 2015. A member of our Corporate Solutions team reached out to *** ***, apologized for the inconvenience this has caused her. We confirmed that the previous check had been sent to the correct address and we requested for a replacement refund check. Should *** *** have any further questions or concerns, we ask that she contact us utilizing our contact information belowSiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concerns. If you’d like to contact us regarding this matter, please use the information listed belowSincerely, Geraldine R*** SiriusXM Corporate Solutions Team ###-###-#### (option 3)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
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*** *** ** *** *** *** *** *** *** * *** Hello Mediator, Thank you for contacting SiriusXM on *** ***’ behalfWe regret that her
recent experience led to a complaint with your agency. After researching *** ***’ account, it was found that her complaint relates to the frustration she experienced with Customer Service when attempting to cancel her subscription A member of our Customer Solutions Team reached out to *** *** to further discuss her complaint. *** *** stated that she no longer has the vehicle and wanted the subscription for Radio ID ending in *** to be cancelled; however she was having a difficult time doing so. We apologized to *** *** for any frustrations she experienced and we cancelled the subscription, leaving a $balance for used service; which she made a onetime payment for via our Online Account Center. Should *** *** have any further questions or concerns, we ask that she contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’ concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option *)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
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Hello Mediator,Thank you for contacting SiriusXM on *** ***’s behalf. We regret that his recent
experience led to a complaint with your agency. After researching *** ***’s account, it was found that his complaint resulted from the automatic renewal of his subscription following the purchase of a promotional offer. Per the terms and conditions in our Customer Agreement, subscriptions automatically renew, at the rates in effect at the time of each renewal, until the subscriber calls us to cancel. On September **, 2014, *** *** purchased a five-month subscription at a promotional rate on Radio ID ***, and paid the $charge with a credit card. On February **, 2015, at the end of the promotional term, his subscription automatically renewed to a full price package which bills on a quarterly term, charging the credit card on file $on that day and again when it renewed on May **, and August **, 2015. Unfortunately, we have no way of knowing that a device is not receiving our signal, unless we are informed by the subscriber. A member of our Corporate Customer Relations team reached out to *** *** via phone and email to discuss his concerns, but we have been unsuccessful in speaking with him. We would like to review his account with him, including any changes in his subscription package rates and the automatic renewal of his subscription, charging his credit card on file. We remain interested in working with *** *** and ask that he contact our Customer Relations Team at the number provided below, so that we may address his concerns.SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concerns. If you’d like to contact us regarding this matter, please use the information listed below.SIRIUSXM Radio Inc.To: Cary HS***Attention: Customer Care*** *** ** *** *** ***
*** *** ** ***Sincerely,Geraldine R***SiriusXM Corporate Customer Relations Team###-###-#### (option 3)

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*** *** ** *** *** *** *** ***, *** * *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We regret that his recent experience
led to a complaint with your agency. After researching *** *** account, it was found that his complaint regarding charges for the Chrysler Sebring resulted from the automatic renewal of his subscription. Per the terms and conditions in the SiriusXM Customer Agreement, subscriptions automatically renew until the subscriber calls us to cancel. We were unable to locate any records of a cancellation request prior to January 2016. On January *, 2011, *** *** purchased an annual promotional rate subscription for radio ID *** (Chrysler Sebring). His annual subscription continued to automatically renew on an annual basis and check payments were received for the owing balances. On December **, 2015, his subscription renewed and an invoice was sent for $217.22. On January **, 2016, we received a check payment for this amount. On January **, 2016, *** *** called us requesting for cancelation if his subscription; which we processed immediately, leaving a credit of $for unused service. Refund requests for check payments made within seven (7) days of SiriusXM receiving the payment are denied in order to allow time for any bank activity against the check payment; however can be requested right after the seven (7) day period passesA member of our Corporate Solutions team spoke with *** *** and reviewed his concerns with him. We advised *** *** that we were unable to locate a prior request to cancel the Chrysler Sebring; however as a courtesy, upon our receipt of tradocumentation for his Chrysler Sebring back in 2013, we will issue a refund for the total charges of $553.72. *** *** agreed to provide the information and on March **, 2016, we issued a refund of $via check ***. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information belowSiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concerns. If you’d like to contact us regarding this matter, please use the information listed belowSincerely, Geraldine R*** SiriusXM Corporate Solutions Team ###-###-#### (*** *)

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*** *** *** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We regret that his recent
experience led to a complaint with your agency. After researching *** *** account, it was found that his complaint regarding charges to his credit card resulted from the automatic renewal of his monthly subscription, combined with his call disconnecting before his cancellation request could be completed. On October *, 2015, *** *** contacted us to cancel his monthly subscription; however it appears that the call was disconnected before the agent could take any action on his account, causing the service to remain active. A member of our Corporate Solutions Team reached out to *** *** to discuss his concerns. We explained to her as to why his subscription was not cancelled when he called. We confirmed that his subscription is now cancelled and as a gesture of good will, we have issued a refund for $back to the credit card on file ending in ***Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information belowSiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concerns. If you’d like to contact us regarding this matter, please use the information listed belowSincerely, Geraldine R*** SiriusXM Corporate Solutions Team ###-###-#### (option 3)

August **, *** *** *** *** *** *** *** ***
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*** *** ** *** *** *** *** ***, *** *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We regret that
his recent experience led to a complaint with your agency. We have investigated *** *** complaint regarding his credit card being charged for another subscriber’s service and determined it was due to agent error On June **, we received a request to activate a subscription for *** ***; however, our agent activated the device on another subscribers account with the same name and state as *** ***. A credit card payment of $was applied to the account on June **, and $on July *, 2016. A member of our Corporate Solutions Team reached out to *** *** to discuss his concerns. We apologized for any inconvenience and frustrations that he may have experienced due to this error. We confirmed that his credit card was removed from the other subscribers account and advised him that a refund of $will be issued. Check *** was issued on August **, and sent to 1** *** *** *** ** ***. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option *)

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*** *** ** *** *** *** *** *** *** ** *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We
regret that his recent experience led to a complaint with your agency. After researching *** *** account, it was found that his complaint regarding his credit card being automatically charged resulted from him leaving his credit card information on file for future charges. In addition, customers are notified prior to renewals, for subscriptions on annual packages or greater On December *, 2015, *** *** purchased an annual promotional rate subscription to begin after the end of his trial period. On December **, 2015, at the end of his trial subscription, his Select annual promotional rate subscription began and his credit card was charged for the $balance, as there was a previous credit of $on his account from a previous subscription. On December **, 2016, at the end of the promotional rate term, his subscription automatically renewed to a full price package, however, we were unable to charge the credit card on file. On December **, 2016, *** *** made a onetime credit card payment for the $balance and we requested for the Customer Agreement to be mailed to the address on file A member of our Customer Solutions Team reached out to *** *** to further discuss his complaint. We explained that all subscriptions automatically renew at the rates in effect at the time of renewal. We offered to continue his subscription at a discounted rate, for one additional term, and reqeusted a refund for $106.02; which was issued by check number *** on January **, 2017. We also apologized for his dissatisfaction and the negative customer service he experienced. Finally, we do not condone agents ending calls prior to the customer’s issue being resolved and this will be investigated further. We removed *** *** credit card on file and advised him he will be invoices for future subscription renewals. A receipt was emailed to *** ***; which also included his automatic renewal date. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option *)

October **,
2015*** *** *** *** *** *** *** ***
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*** *** ** *** *** *** *** *** ***Hello
Mediator,Thank you for contacting
SiriusXM on *** *** behalf. We
regret that her recent
experience led to a complaint with your agency. After researching *** *** account, it
was found that her complaint regarding being billed for a subscription on a
vehicle she no longer owns resulted from the automatic renewal of her
subscription. Per the terms and
conditions in the Customer Agreement, subscriptions automatically renew until
the subscriber calls us to cancel. We
were unable to locate any request for cancellationA member of our Corporate
Customer Relations team reached out to *** *** and explained to her that
her semi annual subscription continued to renew on radio id *** (Buick
Lacrosse) as we received no request for cancelation. Upon review of her account, we have been
receiving check payments for $on a monthly basis from April *, until
October *, 2013; which continued to accrue a credit which was being used for
the semiannual renewal. On March **,
2015, her semiannual subscription renewed for $102.44, however, there was only
a $credit remaining and an invoice was sent for the remaining $
owing balance. We informed *** ***
that we have cancelled the subscription and credited her account to reflect a
$balance. We have also issued a refund
for $145.61; which was issued on October **, 2015, via check ***. Please be advised the average turnaround time for refund checks to be issued is to business days. Should *** *** have further
questions or concerns, we ask that she contact us utilizing our contact
information below.SiriusXM values each customer and is
committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s
concerns. If you’d like to contact us
regarding this matter, please use the information listed below.SIRIUSXM
Radio Inc*** *** ** ***
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*** *** ** *** Sincerely,Geraldine
R***
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*** *** *** *** *** *** Hello Mediator, Thank you for contacting Sirius XM on *** ***’s behalfWe regret that her
recent experience led to a complaint with your agency. Our research reveals that the charges that *** *** disputes were processed by *** *** herself, via our online account center (our “OAC”). *** *** registered her credentials to manage her account in our online account center. Once the account is registered, only the person with the customer’s username and password can access the account in the OAC. She purchased a year Mostly Music subscription on July **, for radio ID ***, via our OAC and updated her account with the credit card ending in ***. At that time, a credit card payment of $was applied. On July **, 2011, her annual subscription renewed, per the terms and conditions in our Customer Agreement, charging the credit card on file $132.83. On July **, 2014, *** *** called us to request cancelation of this subscription; which we processed and issued a refund of $6.43. On April *, 2015, service on this radio was reactivated via our OAC on a month promotional rate subscription and the account was updated with the credit card ending in ***. On September *, 2015, at the end of the promotional term, her subscription automatically renewed to a full price package which bills on a monthly term, charging the credit card on file. Her monthly subscription continued to renew until August **, 2016, when we received a call to cancel the subscription; which we processed immediately, providing a refund of $for unused service from the period of August **, to September *, 2016; which was issued on August **, A member of our Corporate Solutions team spoke with *** *** to further discuss her concerns. We explained that the subscription on radio ID *** was activated on our OAC in April and we show no request for a cancelation of this subscription until August 2016. We explained that as we show no request for cancelation, we could provide her with the last months of service paid; which totaled $54.63. As a further gesture of good will, we also offered to provide her with months of service on her current monthly subscription on radio ID ***; which she also activated herself via our OAC on April *, with the credit card ending in ***. *** *** accepted our offer and we refunded an additional $43.37; which was issued on August **, 2016, as this amount combined with the $previously refunded reflects the total charge of $54.63. On August **, 2016, *** *** called us stating she will not accept our offer as we did not do what was promised because she only received a credit of $43.47. Again we reiterated that she was previously refunded the other $for a total of $54.63. We believe that we have made an appropriate offer to *** ***, addressed her concerns and at this time we consider the complaint resolved SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concernsIf you’d like to contact us regarding this matter, please use the information listed below *** ** *** *** *** *** ** *** *** *** *** *** *** *** ** *** *** *** *** *** ** *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option *)

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* Hello Mediator, Thank you for contacting SiriusXM on *** ***’s behalf. We regret
that his recent experience led to a complaint with your agency and have researched his account. *** ***’s complaint regarding the transfer of his Lifetime Subscription to his new vehicle resulted from the Customer Agreement terms and conditions which state that Lifetime subscriptions for receivers installed in vehicles are non-transferable and non-refundable. A member of our Corporate Solutions team reached out to *** *** to discuss his concerns. When a Lifetime subscription is purchased for a vehicle, the subscription is non-transferable and non-refundable. For permitted transfers of a Lifetime Subscription the transfer fee is currently $75.00. We apologized for any inconvenience this caused him and we reactivated the Lifetime Subscription to his new Radio ID ending in *** (Ford F-Series), waiving the $fee. We informed *** *** that the Lifetime Subscription is no longer transferable and will remain with the Radio ID ending in ***. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team *** *** **

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*** *** *** *** *** * *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We
regret that her experience led to a complaint with your agency. After researching *** *** account, it was found that her complaint is in regards to an offer she received though the mail A member of our Corporate Solutions team spoke with *** *** and explained that we offer different subscription terms with different rates. Promotional rate pricing is intended for a one-time use. Her subscription was already on a promotional rate annual subscription; which renewed to a full price subscription when she received the offer for the months at $30.00. We agreed to provide *** *** with another annual promotional rate subscription for $plus additional fees and taxes. We advised her of the $owing balance, for used service from the automatic renewal of her previous subscription, and informed her that her total balance after the promotion is provided would be $147.07. A onetime credit card payment was made for this amount. *** *** was informed that this subscription will automatically renew on March **, at our then current rate. Should *** *** have any further questions or concerns, we ask that she contact us utilizing out contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concernsIf you’d like to contact us regarding this matter, please use the information listed below Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option *)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The information you received from Sirius XM is incorrect. The Service Representative out of Canada failed to do his job. Had he given me the information I had to gather in three (3) phone calls, this complaint would not have had to go this far. The attached records show that there is a history of two (2) accounts: Cruz; "*** *** from to current; renewals up in April and June 2017. No solicitation in the form of mail/AD promo; Subscription Ending Notice; nor telephone conversation should have been sought. However, *** *** inquired as to why we were paying so much and that we weren't getting any of the new channels for the price we were paying. It was explained that the extra channel was going to increase the bill. *** *** opted out leaving the service to 'Select' which was acceptable with a lower price. Seeing opportunity, Sirius took it upon themselves to open another promo account thereby double billing the "***" aka DODGE. December **, and January **, our card was charged and 112.76. Two Annual Subscriptions within one month apart for our "*** *** AKA; DODGE RAM- In essence, the service they speak of not being cancelled was transferred to the referenced account DODGE. This "Annual Billing" which in fact would be TRIPLE BILLED!!!!! This company refused to provide me with information saying that their "screen doesn't show certain things and because they can't identify the *** *** as our Dodge it needed to be cancelled and I failed to do so and there is NOTHING MORE he could help me with. I told them this is one in the same truck, but the burden of proof was on me, again, even though they can't identify the truck. I understand that this customer service out of the Philippines and Canada is limited to information, however, it does not entitle Sirius to break laws by double/triple billing the customer(s). THE RESOLUTION RESULTED IN COMBINING the *** and the Dodge due 2/with a credit to be applied in February for ---I don't know if I want to deal with this company next February for renewal? Perhaps the would be better off in my hands? Please advise.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
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** *** *** *** *** *** *** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We regret that her recent experience led to
a complaint with your agency. After researching *** *** account, it was found that her complaint regarding charges to her credit card resulted from the automatic renewal of her annual subscription Per the terms and conditions in our Customer Agreement, subscriptions automatically renew, at the rates in effect at the time of each renewal, until the subscriber calls us to cancel. We were unable to locate any records of a cancellation request prior to April 2017. Customers are notified prior to renewals, for subscriptions on annual packages or greater A member of our Corporate Solutions team reached out to *** *** via phone and email to further discuss her complaint. On April **, 217, we received an email response from *** *** advising us that she was currently travelling and she will be back in the office in April **, 2017. Further attempts to contact *** *** have been unsuccessful to date. We remain interested in speaking with *** *** and as that she contacts our Corporate Solutions Team utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option *)