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*** *** *** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We regret that his recent
experience led to a complaint with your agency. After researching *** *** account, it was found that his complaint regarding receiving an invoice for $after making a payment for $2*resulted from his subscription reactivating after being inactive for non-payment. On December *, 2015, the annual subscription for *** *** radio ending in *** automatically renewed per the terms and conditions in the Customer Agreement. On January **, 2016, when payment had not been received, the subscription went inactive and an invoice was sent for $2*.51; reflecting the balance for the period between his subscription renewing and the date it went inactive. On January **, a $late fee was added, bringing the balance to $28.51. On February *, 2016, a $2*check payment was received and his subscription was automatically restored to active status. On that same day, an invoice was sent for $171.82; representing the service period of February *, to January *, 2016. On February **, 2016, a $check payment was received, leaving a balance of $166.82. On March *, 2016, we received written correspondence from *** *** requesting for cancelation of his subscription, which we processed, leaving a balance of $for used service. On March **, 2016, a $check payment was received. A member of our Corporate Solutions team reached out to *** *** and explained the reason for the invoices he received. We confirmed that his subscription was canceled and his account is at a $balance. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information belowSiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concerns. If you’d like to contact us regarding this matter, please use the information listed belowSincerely, Geraldine R*** SiriusXM Corporate Solutions Team ###-###-#### (option *)

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*** *** *** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** ***s behalf. We regret
that her recent experience led to a complaint with your agency. After researching, it was found that *** ***s complaint resulted from SiriusXM’s automatic renewal policy. Per the terms and conditions in our Customer Agreement, subscriptions automatically renew, at the rates in effect at the time of each renewal, until the subscriber calls us to cancel On February **, *** *** purchased a 6-month promotional rate subscription leaving her debit card information on file for future chargesA confirmation email was sent to *** *** on February **, confirming her transaction, which also included automatic renewal information. On August **, 2016, at the end of the promotional term, her subscription automatically renewed to a full price package which bills on a semiannual term, charging the debit card on file $115.84. On September **, *** *** contacted our Listener Care department she requested to cancel service which was processed and she was provided a confirmation cancellation number *** *** was advised refund of $was processed back to debit card on file A member of our Corporate Solutions Team reached out to *** *** to discuss her concerns. We reviewed the automatic renewal policy per the terms and conditions in our Customer Agreement, subscriptions automatically renew, at the rates in effect at the time of each renewal, until the subscriber calls us to cancel and advised her she was read a disclosure that she would have to agree to or we would not be able go forward with her subscription, she also received a confirmation e-mail with automatic renewal date and cost informationShould *** *** have any further questions or concerns, we ask that she contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***s concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Jo-Ann M*** Sirius XM Corporate Solutions Team *** *** **

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*** *** ** *** *** *** *** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We regret that
his recent experience led to a complaint with your agency. *** *** complaint is in regards to a cancellation request that was processed on February **, and his belief that he has been overcharged for service Per our Terms and Conditions in the Customer Agreement, in order to cancel a subscription the customer must call usDuring the cancellation process, agents may present customers with special offers inviting them to remain SIRIUSXM subscribersWe apologize if *** *** was left with a negative impression of our cancellation experience. In addition, promotional rate subscriptions are intended for one-time use and automatically renew at current rates. A member of our Corporate Solutions team reached out to *** *** to further discuss his complaintWe confirmed that his subscription has been cancelled and his account is at a $balance. Should *** *** have any further questions or concerns, we ask that he contact us utilizing out contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option *)

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*** *** ** *** *** *** *** *** *** *** Hello Mediator, *** *** states that his complaint has not been resolved as SiriusXM charged his expired credit card ending in ***; which was not charged prior to the month charges. The credit card ending in *** has been on file since September 2011; which was when he purchased his first annual promotional rate subscription. *** *** would contact us previous to each renewal to cancel and would be provided with another promotional offer; which would be paid using credit card ending in *** Prior to *** *** purchasing a 6-month promotional rate subscription for Radio ID ending in *** (Ford Explorer), he had an active subscription on Radio ID *** (Chevrolet Silverado); which he activated in September and placed the credit card ending in *** on fileIn September 2013, he purchased Select 12-month promotional rate subscription for Radio ID ending in *** (Ford Explorer) and the $balance was applied to the credit card ending in ***; which was the card on file at that time. On February **, 2015, *** *** canceled the 12-month subscription; which left a credit of $and he was provided with a $service credit as well, leaving a credit of $81.86. On August *, 2015, when his All Access 6-month promotional rate subscription began, the $balance was deducted from the credit, leaving a credit of $17.44. On February *, 2016, at the end of his promotional rate term, his subscription automatically renewed to a full price package; which bills on a quarterly term, for the amount of $77.31. As the remaining $credit was used, the credit card on file was charged $59.87. As we received no request for cancelation, his subscription continued to renew, charging the credit card on file $on a quarterly basis A member of our Corporate Solutions team spoke to *** *** to further discuss his complaint. As his subscription automatically renewed, per the terms and conditions in the Sirius XM Customer Agreement, we received no cancelation requests and *** *** stated in his rejection that he did use the service for the past year, we informed him that no additional refunds will be provided. However, as a gesture of good will, we offered to provide him with an annual subscription at no cost. *** *** accepted our offer; however he stated he still feels he is owed a refund as he only paid approximately $for his previous annual subscriptions. We explained that he received several promotional rate subscriptions in the past, which are intended for one-time use only We placed a service credit on his account for $to cover the cost of an annual subscription and reactivated service on his Ford Explorer. A Future Deactivation Date (FDD) was set for April **, 2018, to prevent the automatic renewal of this subscription We believe that we have made an appropriate offer to *** ***, addressed his concerns and at this time we consider the complaint resolved SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concernsIf you’d like to contact us regarding this matter, please use the information listed below Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option *)

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*** *** *** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** ***’s behalf. We regret that her experience led to
a complaint with your agency. After researching *** ***’s account, it was found that her complaint resulted from being contacted by a collection agency resulted from the automatic renewal of her subscriptions per the Terms and ConditionsOn August *, *** *** purchased a month Select Subscription at the promotional price of $we processed a time payment via credit card. On February *, her semi annual subscription automatically renewed and an invoice was sent for $no payment was received. On March **, *** *** reached out to our Customer Service Department in regards to the invoice she received, automatic renewal was explained to her and no changes were made to her accountOn May **, the account went into non-pay, and was referred to collections on May **, A member of the Corporate Solutions team spoke with *** *** and explained our terms of renewal. We informed her that as a courtesy, we have contacted the collection agency to remove the balance owed and stop the collection calls. Should *** *** have any further questions or concerns, we ask that she contact us utilizing our contact information belowSiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve Ms. Pratt’s concerns. If you’d like to contact us regarding this matter, please use the information listed below*** *** *** *** *** ** *** *** *** *** *** *** *** ** *** *** *** *** *** ** *** Sincerely, Jo-Ann M*** SiriusXM Corporate Solutions Team ###-###-#### (option *)

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*** *** *** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** ***s behalf. We regret
that his experience led to a complaint with your agency. After researching *** ***’s account, it was found that his complaint resulted from frustration he experienced with Customer Service while attempting to renew his subscription with a promotion he received On November *, 2017, *** *** contacted us to activate a 6-month promotional rate subscription for Radio ID ending in ***; however, at that time there was an issue with his debit card and he stated he would call back. On November *, 2017, he again contacted us and requested to speak to a supervisor. He was informed that he could be provided with the for $promo and advised of the total price with additional fees and taxes. The call was disconnected A member of our Corporate Solutions Team reached out to *** *** to further discuss his complaint. We offered to provide him with the month promotional rate offer he received; however, he stated that at this time he would be able to pay $only. As a onetime courtesy, we offered to provide a credit for the difference; however, he declined our offer. As a gesture of good will, we provided him with one month of service at no cost and set an end date to prevent the automatic renewal. *** *** stated that he will contact us back if his financial situation improves. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***‘s concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team *** *** **

April **, *** *** *** *** *** *** *** ***
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*** *** ** *** *** *** *** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We regret that her experience led to a
complaint with your agency. After researching *** *** account, it was found that her complaint regarding the invoice she received resulted from the automatic renewal of her subscription per the terms and conditions in our Customer Agreement. Subscriptions automatically renew at the rates in effect at the time of each renewal until the subscriber calls us to cancel. In addition, the promotional rate subscription she has been provided is intended for one-time use and automatically renew at current ratesOn March 2*, 2015, *** *** purchased a promotional rate All Access annual subscription. A confirmation email was sent to *** *** on March **, detailing the terms of the renewal and advising her of the upcoming credit card charges. On March **, 2016, at the end of the promotional term, her subscription automatically renewed to a full price package on an annual term, and an invoice was sent for $A member of our Corporate Solutions Team reached out to *** *** regarding her concerns. At her request, we corresponded via email. We explained that subscriptions renew at current rates and informed her that promotional rate subscriptions are intended for one-time use and are subject to automatic renewal at current rates. As a gesture of good will, we offered to provide *** *** with another All Access annual subscription at a promotional rate; which she accepted. *** *** was advised that this subscription will renew on April *, at our then current price. Should *** *** have any further questions or concerns, we ask that she contact us utilizing our contact information belowSiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concerns. If you’d like to contact us regarding this matter, please use the information listed belowSincerely, Geraldine R*** SiriusXM Corporate Solutions Team ###-###-#### (option *)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved, providing that this NO longer happens.
Sincerely,
*** ***

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*** *** *** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We regret that his recent
experience led to a complaint with your agency. After researching *** *** account, it was found that his complaint regarding charges to his credit card resulted from the automatic renewal of his monthly subscription, combined with his call disconnecting before his cancellation request could be completed. On October *, 2015, *** *** contacted us to cancel his monthly subscription; however it appears that the call was disconnected before the agent could take any action on his account, causing the service to remain active. A member of our Corporate Solutions Team reached out to *** *** to discuss his concerns. We explained to her as to why his subscription was not cancelled when he called. We confirmed that his subscription is now cancelled and as a gesture of good will, we have issued a refund for $back to the credit card on file ending in ***Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information belowSiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concerns. If you’d like to contact us regarding this matter, please use the information listed belowSincerely, Geraldine R*** SiriusXM Corporate Solutions Team ###-###-#### (option 3)

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* Hello Mediator, Thank you for contacting SiriusXM on *** ***’s behalf. We regret
that his recent experience led to a complaint with your agency and have researched his account. *** ***’s complaint regarding the transfer of his Lifetime Subscription to his new vehicle resulted from the Customer Agreement terms and conditions which state that Lifetime subscriptions for receivers installed in vehicles are non-transferable and non-refundable. A member of our Corporate Solutions team reached out to *** *** to discuss his concerns. When a Lifetime subscription is purchased for a vehicle, the subscription is non-transferable and non-refundable. For permitted transfers of a Lifetime Subscription the transfer fee is currently $75.00. We apologized for any inconvenience this caused him and we reactivated the Lifetime Subscription to his new Radio ID ending in *** (Ford F-Series), waiving the $fee. We informed *** *** that the Lifetime Subscription is no longer transferable and will remain with the Radio ID ending in ***. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team *** *** **

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*** *** ** *** *** *** *** ***, *** * *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We regret that his recent experience
led to a complaint with your agency. After researching *** *** account, it was found that his complaint regarding charges for the Chrysler Sebring resulted from the automatic renewal of his subscription. Per the terms and conditions in the SiriusXM Customer Agreement, subscriptions automatically renew until the subscriber calls us to cancel. We were unable to locate any records of a cancellation request prior to January 2016. On January *, 2011, *** *** purchased an annual promotional rate subscription for radio ID *** (Chrysler Sebring). His annual subscription continued to automatically renew on an annual basis and check payments were received for the owing balances. On December **, 2015, his subscription renewed and an invoice was sent for $217.22. On January **, 2016, we received a check payment for this amount. On January **, 2016, *** *** called us requesting for cancelation if his subscription; which we processed immediately, leaving a credit of $for unused service. Refund requests for check payments made within seven (7) days of SiriusXM receiving the payment are denied in order to allow time for any bank activity against the check payment; however can be requested right after the seven (7) day period passesA member of our Corporate Solutions team spoke with *** *** and reviewed his concerns with him. We advised *** *** that we were unable to locate a prior request to cancel the Chrysler Sebring; however as a courtesy, upon our receipt of tradocumentation for his Chrysler Sebring back in 2013, we will issue a refund for the total charges of $553.72. *** *** agreed to provide the information and on March **, 2016, we issued a refund of $via check ***. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information belowSiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concerns. If you’d like to contact us regarding this matter, please use the information listed belowSincerely, Geraldine R*** SiriusXM Corporate Solutions Team ###-###-#### (*** *)

August **, *** *** *** *** *** *** *** ***
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*** *** ** *** *** *** *** ***, *** *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We regret that
his recent experience led to a complaint with your agency. We have investigated *** *** complaint regarding his credit card being charged for another subscriber’s service and determined it was due to agent error On June **, we received a request to activate a subscription for *** ***; however, our agent activated the device on another subscribers account with the same name and state as *** ***. A credit card payment of $was applied to the account on June **, and $on July *, 2016. A member of our Corporate Solutions Team reached out to *** *** to discuss his concerns. We apologized for any inconvenience and frustrations that he may have experienced due to this error. We confirmed that his credit card was removed from the other subscribers account and advised him that a refund of $will be issued. Check *** was issued on August **, and sent to 1** *** *** *** ** ***. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option *)

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*** *** ** *** *** *** *** *** *** ** *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We
regret that his recent experience led to a complaint with your agency. After researching *** *** account, it was found that his complaint regarding his credit card being automatically charged resulted from him leaving his credit card information on file for future charges. In addition, customers are notified prior to renewals, for subscriptions on annual packages or greater On December *, 2015, *** *** purchased an annual promotional rate subscription to begin after the end of his trial period. On December **, 2015, at the end of his trial subscription, his Select annual promotional rate subscription began and his credit card was charged for the $balance, as there was a previous credit of $on his account from a previous subscription. On December **, 2016, at the end of the promotional rate term, his subscription automatically renewed to a full price package, however, we were unable to charge the credit card on file. On December **, 2016, *** *** made a onetime credit card payment for the $balance and we requested for the Customer Agreement to be mailed to the address on file A member of our Customer Solutions Team reached out to *** *** to further discuss his complaint. We explained that all subscriptions automatically renew at the rates in effect at the time of renewal. We offered to continue his subscription at a discounted rate, for one additional term, and reqeusted a refund for $106.02; which was issued by check number *** on January **, 2017. We also apologized for his dissatisfaction and the negative customer service he experienced. Finally, we do not condone agents ending calls prior to the customer’s issue being resolved and this will be investigated further. We removed *** *** credit card on file and advised him he will be invoices for future subscription renewals. A receipt was emailed to *** ***; which also included his automatic renewal date. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option *)

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Hello Mediator,Thank you for contacting SiriusXM on *** ***’s behalf. We regret that his recent
experience led to a complaint with your agency. After researching *** ***’s account, it was found that his complaint resulted from the automatic renewal of his subscription following the purchase of a promotional offer. Per the terms and conditions in our Customer Agreement, subscriptions automatically renew, at the rates in effect at the time of each renewal, until the subscriber calls us to cancel. On September **, 2014, *** *** purchased a five-month subscription at a promotional rate on Radio ID ***, and paid the $charge with a credit card. On February **, 2015, at the end of the promotional term, his subscription automatically renewed to a full price package which bills on a quarterly term, charging the credit card on file $on that day and again when it renewed on May **, and August **, 2015. Unfortunately, we have no way of knowing that a device is not receiving our signal, unless we are informed by the subscriber. A member of our Corporate Customer Relations team reached out to *** *** via phone and email to discuss his concerns, but we have been unsuccessful in speaking with him. We would like to review his account with him, including any changes in his subscription package rates and the automatic renewal of his subscription, charging his credit card on file. We remain interested in working with *** *** and ask that he contact our Customer Relations Team at the number provided below, so that we may address his concerns.SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concerns. If you’d like to contact us regarding this matter, please use the information listed below.SIRIUSXM Radio Inc.To: Cary HS***Attention: Customer Care*** *** ** *** *** ***
*** *** ** ***Sincerely,Geraldine R***SiriusXM Corporate Customer Relations Team###-###-#### (option 3)

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*** *** *** *** *** *** Hello Mediator, Thank you for contacting Sirius XM on *** ***’s behalfWe regret that her
recent experience led to a complaint with your agency. Our research reveals that the charges that *** *** disputes were processed by *** *** herself, via our online account center (our “OAC”). *** *** registered her credentials to manage her account in our online account center. Once the account is registered, only the person with the customer’s username and password can access the account in the OAC. She purchased a year Mostly Music subscription on July **, for radio ID ***, via our OAC and updated her account with the credit card ending in ***. At that time, a credit card payment of $was applied. On July **, 2011, her annual subscription renewed, per the terms and conditions in our Customer Agreement, charging the credit card on file $132.83. On July **, 2014, *** *** called us to request cancelation of this subscription; which we processed and issued a refund of $6.43. On April *, 2015, service on this radio was reactivated via our OAC on a month promotional rate subscription and the account was updated with the credit card ending in ***. On September *, 2015, at the end of the promotional term, her subscription automatically renewed to a full price package which bills on a monthly term, charging the credit card on file. Her monthly subscription continued to renew until August **, 2016, when we received a call to cancel the subscription; which we processed immediately, providing a refund of $for unused service from the period of August **, to September *, 2016; which was issued on August **, A member of our Corporate Solutions team spoke with *** *** to further discuss her concerns. We explained that the subscription on radio ID *** was activated on our OAC in April and we show no request for a cancelation of this subscription until August 2016. We explained that as we show no request for cancelation, we could provide her with the last months of service paid; which totaled $54.63. As a further gesture of good will, we also offered to provide her with months of service on her current monthly subscription on radio ID ***; which she also activated herself via our OAC on April *, with the credit card ending in ***. *** *** accepted our offer and we refunded an additional $43.37; which was issued on August **, 2016, as this amount combined with the $previously refunded reflects the total charge of $54.63. On August **, 2016, *** *** called us stating she will not accept our offer as we did not do what was promised because she only received a credit of $43.47. Again we reiterated that she was previously refunded the other $for a total of $54.63. We believe that we have made an appropriate offer to *** ***, addressed her concerns and at this time we consider the complaint resolved SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concernsIf you’d like to contact us regarding this matter, please use the information listed below *** ** *** *** *** *** ** *** *** *** *** *** *** *** ** *** *** *** *** *** ** *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option *)

October **,
2015*** *** *** *** *** *** *** ***
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*** *** ** *** *** *** *** *** ***Hello
Mediator,Thank you for contacting
SiriusXM on *** *** behalf. We
regret that her recent
experience led to a complaint with your agency. After researching *** *** account, it
was found that her complaint regarding being billed for a subscription on a
vehicle she no longer owns resulted from the automatic renewal of her
subscription. Per the terms and
conditions in the Customer Agreement, subscriptions automatically renew until
the subscriber calls us to cancel. We
were unable to locate any request for cancellationA member of our Corporate
Customer Relations team reached out to *** *** and explained to her that
her semi annual subscription continued to renew on radio id *** (Buick
Lacrosse) as we received no request for cancelation. Upon review of her account, we have been
receiving check payments for $on a monthly basis from April *, until
October *, 2013; which continued to accrue a credit which was being used for
the semiannual renewal. On March **,
2015, her semiannual subscription renewed for $102.44, however, there was only
a $credit remaining and an invoice was sent for the remaining $
owing balance. We informed *** ***
that we have cancelled the subscription and credited her account to reflect a
$balance. We have also issued a refund
for $145.61; which was issued on October **, 2015, via check ***. Please be advised the average turnaround time for refund checks to be issued is to business days. Should *** *** have further
questions or concerns, we ask that she contact us utilizing our contact
information below.SiriusXM values each customer and is
committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s
concerns. If you’d like to contact us
regarding this matter, please use the information listed below.SIRIUSXM
Radio Inc*** *** ** ***
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*** *** ** *** Sincerely,Geraldine
R***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I explained to the rep that contacted me that their representative told me that they would not charge my card because it would be expired by the time it was due to be charged Because they had not charged that card as a renewal process, i.e., every months They still charged the card and she admitted that she understands why I would be mad I explained that I am not trying to get something for free I even said that I would be fine if they kept the $for a typically year service that I pay because I did use their services for that one year I had her look at my account and she admittted I have never had a renewal charge on my account...ever! I have only purchased their service on a year by year or years at a time for an amount close to $a year THat is the "value" that I put on their service and would not pay more She continued to tell me that she understands why I am upset and said she cant help me anymore because her company will not let her I originally was willing to take their service for the value that I placed on it instead of a refund However, the fact that they are unwilling to do anything disgusts me even more They are losing a customer and anyone in my family and anyone else that I can speak to The bottom line is they charged my credit card for the first payment and it was an expired card It wasn't charged prior to that every months I was told they would not charge it and they did anyway It is bad business practices and they should be ashamed of themselves on how they are treating me I asked her what would Disney do here? She said, she didn't know That's the easy answer for a company that doesn't take care of their customers Because they know what the right thing to do is in this case and she even said so
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The information you received from Sirius XM is incorrect. The Service Representative out of Canada failed to do his job. Had he given me the information I had to gather in three (3) phone calls, this complaint would not have had to go this far. The attached records show that there is a history of two (2) accounts: Cruz; "*** *** from to current; renewals up in April and June 2017. No solicitation in the form of mail/AD promo; Subscription Ending Notice; nor telephone conversation should have been sought. However, *** *** inquired as to why we were paying so much and that we weren't getting any of the new channels for the price we were paying. It was explained that the extra channel was going to increase the bill. *** *** opted out leaving the service to 'Select' which was acceptable with a lower price. Seeing opportunity, Sirius took it upon themselves to open another promo account thereby double billing the "***" aka DODGE. December **, and January **, our card was charged and 112.76. Two Annual Subscriptions within one month apart for our "*** *** AKA; DODGE RAM- In essence, the service they speak of not being cancelled was transferred to the referenced account DODGE. This "Annual Billing" which in fact would be TRIPLE BILLED!!!!! This company refused to provide me with information saying that their "screen doesn't show certain things and because they can't identify the *** *** as our Dodge it needed to be cancelled and I failed to do so and there is NOTHING MORE he could help me with. I told them this is one in the same truck, but the burden of proof was on me, again, even though they can't identify the truck. I understand that this customer service out of the Philippines and Canada is limited to information, however, it does not entitle Sirius to break laws by double/triple billing the customer(s). THE RESOLUTION RESULTED IN COMBINING the *** and the Dodge due 2/with a credit to be applied in February for ---I don't know if I want to deal with this company next February for renewal? Perhaps the would be better off in my hands? Please advise.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

November **,
2015*** *** *** *** *** *** *** ***
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*** *** *** *** *** ***Hello
Mediator,Thank you for contacting
SiriusXM on *** *** behalf. We
regret that his recent experience led
to a complaint with your agency. After researching *** *** account, it was
found that his complaint regarding his full trial subscription not being
honored resulted in a miscommunication between the dealership and SiriusXM.A member of our Corporate Customer Solutions
team reached out to *** *** to further discuss his concerns. We apologized for the misunderstanding that
occurred and informed him that we have reset his audio trial subscription for
the service period from November **, to May **, as well as his
Traffic and Travel service from November **, to November **, 2018. We advised *** *** that we will review his
account and the customer service agents he spoke with will be retrained. Should *** *** have any further questions
or concerns, we ask that he contact us utilizing our contact information below.SiriusXM values each customer and is
committed to providing stellar service. We have taken appropriate measures to resolve *** *** concerns. If you’d like to contact us regarding this
matter, please use the information listed below.SIRIUSXM
Radio IncTo: *** ** ***
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*** *** ** *** *** *** *** *** ** *** Sincerely,Geraldine
R***SiriusXM
Corporate Solutions Team***
(option 3)