Barb's Dog Grooming

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

June **, *** *** *** *** *** *** *** ***
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*** *** ** *** *** *** *** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We regret that
his recent experience led to a complaint with your agency. After researching, it was found that his complaint is regarding being contacted via e-mail for his son’s account A member of our Corporate Solutions team reached out to *** *** to discuss his concerns. We advised him that we have updated our records, including his request not to be contacted via e-mail. We would like to advise him we have removed his e-mail from his son’s account and that while we will make every effort to remove his e-mail, it can take up to business days to completely update all of our systems. During that time it is possible that he may receive a few more e-mails due to campaigns still in progress SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concerns. If you’d like to contact us regarding this matter, please use the information listed below Sincerely, Jo-Ann M*** SiriusXM Corporate Solutions Team ###-###-#### (option *)

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* Re: Revdex.com Complaint ***, *** * *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalfWe regret that his
experience led to a complaint with your agency. After researching *** *** account, it was found that his complaint is in regards to his overall cancelation experience On November *, 2016, *** *** called to cancel his subscription on the radio ID ending in ***; however, it appears the call was disconnected prior to the cancellation request being processed. *** *** contacted us back requesting for his subscription to be cancelled; which we processed immediately and an email confirming the cancelation was sent to his email address on file. A refund of $was issued back to the credit card on file A member of our Customer Solutions Team reached out to *** *** to further discuss his complaint. We apologized that he was left with a negative impression of our cancelation experience and confirmed that his subscription was cancelled. Cancelation confirmation number ***. A refund of $was issued back to the credit card ending in *** on November *, 2016. Should *** *** have any further questions or concerns, we ask he contact our Corporate Solutions Team utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option *)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I was told by the corporate representative that my new credit card information was automatically sent to Sirius by my bank (as if I had instructed them to do so) and then they charged the additional charges to my accountIn the resolution, the same representative stated that actually, Sirius contacted my bank to get the informationTHIS SHOULD BE ILLEGAL IN THE USA!! Still VERY UNHAPPY with these deceptive people!!
*** * ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** *** ***
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*** *** ** *** *** *** *** *** *** * *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We regret that
his recent experience led to a complaint with your agency. After researching *** *** account, it was found that his complaint related to a misunderstanding regarding a promotional subscription he was offered. We offer different platforms, based on the technology the satellite radio was built upon (Sirius, XM or SiriusXM) and that determines which subscription packages the device can receive On February **, 2017, a complementary 3-month All Access subscription was activated for *** ***; which expired on May **, 2017. On May **, 2017, *** *** purchased a Select month promotional rate subscription himself, via our online account center (our “OAC”). The Select subscription he purchased has a reduced channel lineup when compared to the All Access subscription. On June **, 2017, at *** *** request, this subscription was canceled and a refund of $was issued A member of our Corporate Solutions team spoke with *** *** to further discuss his complaint. We explained that the letter he received offering him the annual subscription at a rate of $99.00, did state in the offer details at the bottom of the page that process shown are for the Select package of audio channels and does not include the All Access package; which he was provided with during his trial. We apologized for any inconvenience he experienced and thanked him for his feedback. Should *** *** have any further questions or concerns, we ask that he contact us utilizing out contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option *)

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*** *** *** *** *** * *** Hello Mediator, Thank you for contacting SiriusXM on *** ***’s behalf. We regret
that her recent experience led to a complaint with your agency. After researching *** ***’s account, it was found that her complaint regarding being charged for a monthly subscription resulted from the automatic renewal of her subscription. Per the terms and conditions in the Customer Agreement, subscriptions automatically renew until the subscriber calls us to cancel. We were unable to locate any request for cancellation prior to September A member of our Corporate Solutions Team reached out to *** *** to further discuss her complaint. *** *** stated that she contacted us about a year ago to cancel the subscription as she no longer had the vehicle due to exchanging it with her daughter. She further stated that she just realized she was being charged on a monthly basis as the charges were applied to a credit card that she rarely uses. We explained to her that we show no documentation of a cancel request, but as a gesture of good will, we will issue a refund of $163.32. We informed her that the average turnaround time for refunds issued to credit card accounts is to business days. Should *** *** have any further questions or concerns, we ask that she contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team *** *** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.I am ok with this resolution if they do what they sayI however will need some sort of confirmation that my name has been removed from collection.
Sincerely,
*** ***

*** *** ***
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*** *** *** *** *** * ***Hello Mediator,*** *** states his complaint has been mostly resolved as his account was removed from collections, but he states the details of his account are incorrect as his service was terminated in June **, and not July. He states he is not happy that Sirius is trying to pass the blame.It was never our intention to make *** *** feel that we were passing any blame. *** *** states his service stopped working on June **, 2015. If a signal is lost for any reason due to connection, repeater issues etc., we have no way of knowing that a device is not receiving our signal, unless we are informed by the subscriber. On July *, 2015, the monthly subscriptions on both receivers renewed and an invoice was sent for the owing balance. When we received neither payment nor any request to cancel, on July **, 2015, the subscriptions went inactive for non-payment, leaving a balance of $for used service. Again, we apologize for any miscommunication and should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concerns. If you’d like to contact us regarding this matter, please use the information listed below.SIRIUSXM Radio Inc.To: Cary HS***Attention: Customer Care*** *** ** *** *** ***
*** *** ** ***Sincerely,Geraldine R***SiriusXM Corporate Customer Relations Team###-###-#### *** **

*** *** ***
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*** *** ** *** *** *** *** *** *** * *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We
regret that her recent experience led to a complaint with your agency. We have investigated *** *** complaint regarding the charges to her credit card and determined it was due to an agent error in combination with her promotional rate subscription automatically renewing to full price package. Per the terms and conditions in the Customer Agreement, subscriptions automatically renew at the rates in effect at the time of renewal. On July *, 2015, *** *** purchased a 6-month promotional rate subscription to begin at the end of her trial subscription. A onetime credit card payment was made on this date for the $balance, but the agent made a processing error during this transaction and the credit card remained on file. Her promotional rate subscription began on July **, and on January **, 2016, at the end of the promotional rate term, her subscription automatically renewed to a full price package, charging the credit card on file $102.44. On July **, and January **, the credit card on file was charged $or each renewal. A member of our Corporate Solutions team reached out to *** *** to further discuss her complaint. However, we were unsuccessful in speaking with her. We have requested a refund for $321.00; which reflects the total amounts charged from ***. We sent *** *** an email informing her of the steps that were taken to resolve her complaint and advised her that it may take 3-business days for her refund to be issued. Should *** *** have any further questions or concerns, we ask that she contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option *)

*** *** ***
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*** *** ** *** *** *** *** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We regret that his
experience led to a complaint with your agency. After researching *** *** account, it was found that his complaint regarding invoices he received with an outstanding balance resulted from a misunderstanding regarding the automatic renewal of his subscription. Per the terms and conditions of the SiriusXM Agreement, subscriptions automatically renew at the rates in effect at the time of each renewal, until the subscriber calls us to cancel. Choosing to receive invoices, as opposed to direct credit card billing, does not stop the automatic renewal of the subscription On November *, 2016, *** *** contacted us requesting to cancel his subscription associated with Radio ** ***. In lieu of cancelation, he accepted a promotional rate All Access month subscription and made a onetime credit card payment of $48.60. On the same day, an email was sent confirming the transaction; which also included automatic renewal details and upcoming charges. On May *, 2017, at the end of his promotional rate term, his subscription automatically renewed to a full price package and an invoice was sent for $122.42. On May *, 2017, *** *** contacted us requesting to cancel his subscription; which we processed immediately, leaving a balance of $for used service. This balance was paid with a onetime credit card payment A member of our Corporate Solutions Team reached to *** *** to further discuss his complaint; however, we were unable to continue our conversation with him. *** *** agreed to correspond via email. At *** *** request, we updated his account to no longer contact him. We advised *** *** that it can take up to business days for calls and email and up to business days for email requests to update in all our systems. During that time, he may receive a few more calls/ mailings due to campaigns still in effect. Also, Do Not Mail preferences will expire years from the date of the request. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concernsIf you’d like to contact us regarding this matter, please use the information listed below Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option *)

December **, 2015*** *** *** *** *** *** *** ***
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** *** *** *** * *** ***
*** *** ** *** *** *** *** *** ***Hello Mediator,Thank you for contacting SiriusXM on *** *** behalf. We regret that her recent experience led to a
complaint with your agency. After researching *** *** account, it was found that her complaint regarding a charge on her credit card resulted from the automatic renewal of her promotional rate subscription to standard rates. Per the terms and conditions in the SiriusXM Customer Agreement, subscriptions automatically renew until the subscriber calls us to cancel. On April **, 2015, *** *** purchased a semi-annual subscription at a promotional rate. An email confirming the transaction, which contained the October **, renewal information, was sent to the email address on file. On October **, 2015, per our terms and conditions, *** *** subscription automatically renewed at our then current rates, charging the credit card on file $102.44. On December **, 2015, *** *** contacted us to cancel her subscription, which we processed immediately. A refund of $and $was issued on December **, 2015, which reflects the total charge of $on October **, 2015. A member of our Corporate Solutions team reached out to *** *** via phone and email to ensure her concerns have been addressed; however we have been unsuccessful in speaking with her. We would like to advise *** *** that if she has any additional questions or concerns she can contact the Corporate Solutions team using the information belowSiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concerns. If you’d like to contact us regarding this matter, please use the information listed belowSincerely,Geraldine RobertsSiriusXM Corporate Solutions Team###-###-#### (*** *)

*** ** ***
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*** *** ** *** *** *** *** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We regret that
his experience led to a complaint with your agency. After researching *** *** account, it was found that his complaint is related to a miscommunication regarding the trail period included with the purchase of his vehicle On April *, 2017, *** *** contacted us to transfer his new radio subscription to his account. At this time, the Kia Sportage he purchased was already active on a dealer trial and the agent consolidated the accounts and cancelled the subscription on his previous vehicle. On April *, 2017, SiriusXM received the sales record for the Kia Sportage and the dealer trial was cancelled A member of our Corporate Solutions Team reached out to *** *** to further discuss his complaint. We apologized for any misunderstanding regarding the trial subscription he was advised of and explained this vehicle came equipped with a month trial subscription. We offered *** *** an annual subscription at a discounted rate for his inconvenience; which he accepted. We informed him that his Select annual subscription will begin on July 9, 2017, at the end of his trial. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option *)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They seem to be concerned in money more than a relationship with clientsThey turned off my service during my complaint and weeks after they received my payment for continued service after the trial given to new car buyersTheir tactics always have an endgame of higher rates than what you agreed upon or expect in the futureThey offered me no further deals or coupons or something that would heal the wounds of that phone call which contained massive rudeness and unprofessionalismI respesct myself, why is it hard for XM to understand that? Your company tried to talk me out of more money after offering me a deal to save money!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** ** ***
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*** *** *** *** *** *** *** ***
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** *** *** *** * *** ***
*** *** ** *** *** *** *** *** *** ***
* Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We regret that
his recent experience led to a complaint with your agency. After researching *** *** account, it was found that his complaint regarding the invoice he received resulted from the automatic renewal of his subscription per the terms and conditions in our Customer Agreement. Subscriptions automatically renew until the subscriber calls us to cancel. His outstanding balance has been removed On July **, 2016, *** *** purchased a 5-month promotional rate subscription and made a one-time credit card payment for $33.87. A confirmation email was sent to *** *** that same day detailing the transaction, including automatic renewal and upcoming renewal charges. On December **, 2016, at the end of the promotional rate term, his subscription automatically renewed to a full price package which bills on a quarterly term and an invoice was sent for $42.07. On January **, 2017, *** *** contacted us requesting to cancel the subscription; which we processed immediately, leaving an owing balance of $ for used service A member of our Customer Solutions Team reached out to *** *** and addressed his concerns and reviewed the automatic renewal policy. We informed him that as a courtesy, we have removed the $balance, crediting his account to reflect a $balance SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option *)

October **,
2015*** *** *** *** *** *** *** ***
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** *** *** *** * *** ***
*** *** ** *** *** *** *** *** ***Hello
Mediator,Thank you for
contacting SiriusXM on *** *** behalf. We regret that her recent
experience led to a
complaint with your agency. After researching *** *** account, it
was found that her complaint resulted from the automatic renewal of her
subscription per the terms and conditions in our Customer Agreement. On January **, 2015, we received a returned a remittance slip with
a check payment for $for a six month subscription at a promotional rate
to start after her trial expired on February *, 2015. Our auto renewal terms are outlined on the remittance
that is returned to us. On January **, an email was generated confirming
her transaction, which also included automatic renewal information At the end of the promotional term, these
packages automatically renew to a full price package. On August *, 2015, her subscription renewed
and an invoice was sent for $110.07. On
August **, 2015, *** *** contacted us requesting cancellation of her
subscription, which we processed immediately, leaving a balance of $for
used service. On September **, a late
fee was added, bringing the balance to $21.59. This amount was written off on October **, 2015, leaving the account at
a $balance.A member of our Corporate Customer Relations team reached out to
*** *** via phone and email; however we have been unsuccessful in speaking
with her. We received a call from ***
who stated he was contacting us on her behalf. We confirmed with *** that *** *** account is at a $balance. If *** *** has any additional questions
or concerns regarding her account, she can contact the Corporate Customer
Relations team using the information belowSiriusXM values each customer and is
committed to providing stellar service. We have taken appropriate measures to resolve *** ***’
concerns. If you’d like to contact us
regarding this matter, please use the information listed below.SIRIUSXM
Radio Inc*** *** ** ***
***
*** *** ***
*** *** ** *** *** ***
*** *** ** *** Sincerely,*** ***
*** *** *** *** ***
*** *** **

*** *** ***
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* *** *** *** *** *** * *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We
regret that her experience led to a complaint with your agency. After researching *** *** account, it was found that her complaint is in regards to being contacted for solicitation purposes If you are a SiriusXM subscriber, or if you have a business relationship with us created by the purchase or lease of an automotive vehicle which came with a complimentary trial period of SiriusXM services, you may be contacted by SiriusXM. *** *** had a complementary trial subscription that expired on January *, We have updated our records with *** *** request to not contact her with solicitations. We would like to advise her that while we make every effort to remove telephone number *** *** ***, email *** and address *** *** *** *** ** *** from our lists as soon as possible, it can take up to business days for calls and emails and up to business days for mail to completely update all of our systems. During that time, it is impossible that she may receive a few more calls due to campaigns still in progress. Should MsFitzgerald have any further questions or concerns, we ask that she contact us utilizing out contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concernsIf you’d like to contact us regarding this matter, please use the information listed below Sincerely, Geraldine R***
*** ** *** *** ***
*** *** **

July *, 2015The Revdex.com Serving Metropolitan New YorkMediator** *** *** *** * *** *** *** ** ***Re: Revdex.com Complaint ID ***, *** ***Hello Mediator, Thank you for contacting SiriusXM on *** ***’s behalf. We regret that his recent experience led to a
complaint with your agency and have researched his account*** ***’s complaint regarding the transfer of his Lifetime Subscription to his new vehicle resulted from the Customer Agreement Terms and Conditions which state that Lifetime subscriptions in vehicles are non-transferable and non-refundable. For permitted transfers of a Lifetime Subscription the transfer fee is currently $75.00. A member of our Corporate Customer Relations team reached out to *** *** and reviewed the Terms and Conditions for his Lifetime subscription. We transferred his Lifetime subscription to his new vehicle and waived the transfer fee, as a courtesy, and informed him that if this vehicle is traded in, the Lifetime Subscription will not be transferred again. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information below.SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concernIf you’d like to contact us regarding this matter, please use the information listed below.SIRIUS XM Radio Inc.To: *** ** ***Attention: Customer Care*** *** ** *** *** *** *** *** ** ***Sincerely,*** ***SiriusXM Corporate Customer Relations Team###-###-#### (option 3)

*** *** ***
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*** *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We regret that his recent experience led to a complaint with
your agency. After researching *** *** account, it was found his complaint is regarding the transferability of his Lifetime Subscriptions. Per the terms and conditions of the SiriusXM Customer Agreement when the subscriptions were purchased, the transferability of a Lifetime Subscription depends on whether it is associated with a home, portable, or dock & play receiver or whether it is associated with a receiver installed by an automaker or an automotive dealerA member of the Corporate Solutions team reached out to *** *** and reviewed the terms and conditions for his lifetime subscriptions. When a Lifetime subscription is purchased for a vehicle, the subscription is non-transferable and non-refundable. We transferred his Lifetime Subscription from his Mini Cooper to his Jeep Wrangler, as a courtesy, and informed him that if this vehicle is traded in, the Lifetime Subscription will not be transferred again. We also agreed to allow one further transfer on the Escalade as a gesture of good will. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information belowSiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concerns. If you’d like to contact us regarding this matter, please use the information listed belowSincerely, Geraldine R*** SiriusXM Corporate Solutions Team ###-###-#### (*** *)

*** ** ***
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*** *** *** ** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** ***’s behalf. We regret that his
recent experience led to a complaint with your agency. After researching *** ***’s account, it was found that his complaint regarding being charged for services he stated he did not receive resulted from the automatic renewal of his subscription after it was placed on hold for a one (1) month period On August *, 2017, *** *** called SiriusXM and his subscription on Radio ID ending in *** (Kia Optima) was suspended for a month period, which left a credit of $and his subscription was set to automatically resume on September *, 2017. The subscription automatically resumed on September *, and after his existing credit of $was consumed, subsequent renewals were charged to the credit card on file. On December **, 2017, *** *** contacted us requesting to cancel the subscription; which we processed immediately. A refund of $was issued back to his credit card on December **, A member of our Corporate Solutions Team reached out to *** *** to further discuss his complaint. *** *** stated that he requested the subscription be cancelled on August *, and the representative suggested he place his subscription on hold even though he was not sure when he would get his vehicle back. We issued an additional refund of $58.29, that when combined with the $refund already issued, totaled the $that he was charged from September forward. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***s concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option 3)