Barb's Dog Grooming Reviews (507)
Barb's Dog Grooming Rating
Address: 2101 N Hyacinth St, Wichita, Kansas, United States, 67203-2036
Phone: |
Show more...
|
Web: |
www.barbsgrooming.com
|
Add contact information for Barb's Dog Grooming
Add new contacts
ADVERTISEMENT
*** ** ***
*
*** *** *** *** *** *** *** ***
***
** *** *** *** * *** ***
*** *** ** *** *** *** *** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We regret that her recent
experience led to a complaint with your agency. After researching *** *** account, it was found that her complaint regarding receiving invoices for her subscription after requesting cancellation resulted from her call disconnecting before her cancelation request could be completedOn May **, 2015, *** *** purchased a 6- month subscription at a promotional rate and a onetime payment was made via credit card. On November **, 2015, per our terms and conditions, *** *** subscription automatically renewed at our then current rates and an invoice was sent for $104.44. On December **, 2015, her subscription went inactive due to non payment, leaving an owing balance of $for used service. On December **, 2015, a late fee was added bringing the balance to $30.64. On January *, 2016, *** *** called to cancel her subscription; at this time her account was removed from non-pay restoring her service to an active status, leaving a $balance. However her call disconnected before she could be transferred to the correct department to finish her cancelation request. On January **, 2016, we received a check request for $and an invoice was sent for the $owing balance. On January **, 2016, *** *** called us to cancel her subscription; which we processed immediately, leaving an owing balance of $for used timeA member of our Corporate Solutions Team reached out to *** *** to discuss her concerns. We confirmed that her subscription was cancelled and her account was credited to reflect a $balance. Should *** *** have any further questions or concerns, we ask that she contact us utilizing our contact information belowSiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***‘s concerns. If you’d like to contact us regarding this matter, please use the information listed belowSincerely, Geraldine R*** SiriusXM Corporate Solutions Team ###-###-#### (*** *)
October **, 2015 *** *** *** *** *** *** *** ***
***
** *** *** *** * *** ***
*** *** ** *** *** *** *** *** ***Hello Mediator,Thank you for contacting SiriusXM on *** *** behalf. We regret that her recent experience
led to a complaint with your agency. We have investigated *** *** complaint regarding being billed $when her subscription automatically renewed for a two year subscription and determined it was due to agent error. On March *, 2015, *** *** signed up for a 6-month promotional plan which covered the period of March *, to September *, 2015. Per the terms and conditions in our Customer Agreement, subscriptions automatically renew until the subscriber calls us to cancel. On September *, 2015, this subscription should have renewed to a six month subscription at our then current prices, as promotional rates only apply during the initial term. However, the agent made a processing error which caused the subscription to renew on a 2-year subscription, charging the credit card on file $455.64. On October *, 2015, *** *** contacted us to cancel the subscription, and a refund of $was issuedA member of our Corporate Customer Relations team spoke with *** *** and apologized for any inconvenience this may have caused. We confirmed that her refund was received and removed her credit card off file. As a gesture of good will, we provided *** *** with an annual subscription at no cost. A Future Deactivation Date (FDD) was set for October **, to prevent auto renewal of this subscription. Should *** *** have any further questions or concerns, we ask that she contact us utilizing our contact information below.SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concerns. If you’d like to contact us regarding this matter, please use the information listed below.SIRIUSXM Radio Inc.*** *** ** ***
***
*** *** ***
*** *** ** *** *** ***
*** *** ** ***Sincerely,Geraldine R***SiriusXM Corporate Customer Relations Team###-###-#### (option 3)Tell us why here
*** *** ***
*** *** *** *** *** *** *** ***
***
** *** *** *** * *** ***
*** *** ** ***
*** *** *** *** *** * *** Hello Mediator, Thank you for contacting SiriusXM on *** ***’s behalf. We
regret that his recent experience led to a complaint with your agency. After researching *** ***’s account, it was found that his complaint is in regards to his overall cancellation experience. On July **, *** *** called to cancel his subscription on the Radio ID ending in *** and the cancellation was processed at that time. He was provided with a cancellation number *** and an email confirming the cancellation was sent to the email address on file. He was provided a refund of $issued back to credit card on file A member of our Corporate Solutions Team reached out to *** *** to discuss his concerns. We explained why he was being transferred when he requested cancellation of his subscription. During the cancelation process, subscribers may be presented with special offers inviting them to remain a SiriusXM subscriber. We apologize if *** *** was left with a negative impression of our cancellation experience and certainly appreciate his feedback. We processed the refund of cents which *** *** requested and ,it was issued to the credit card on file. Should he have any further questions or concerns and wish to speak with us, we ask that he contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concerns. If you’d like to contact us regarding this matter, please use the information listed below
*** *** ***
*** *** ** ***
***
*** *** ***
*** *** ** *** *** ***
*** *** ** ***
Sincerely, Jo-Ann M*** SiriusXM Corporate Solutions Team *** *** **
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
These people are liars. I paid for an annual plan and for no reason they changed my plan to monthly after daysNo communication from XM. They disrupted my service and provided no explanation. I wasted hours on the phone trying to resolve the issue and it only became worse. They changed my access to my account so I had no access. I gave upStay away from this dysfunctional company. Always drama at XM very unprofessional and rude to consumers
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** ***
*** *** *** *** *** *** *** ***
***
** *** *** *** * *** ***
*** *** ** ***
*** *** *** *** *** * ***Hello Mediator,Thank you for contacting SiriusXM on *** ***’s behalf. We regret that his recent
experience led to a complaint with your agency. After researching *** ***’s account, his complaint regarding being contacted by a collection agency resulted from the automatic renewal of his subscriptions per the Terms and Conditions. On April **, 2015, *** *** contacted SiriusXM to cancel his subscription and accepted a month free of service in lieu of canceling. A transaction confirmation was sent to the email address on file, which contained details on the package change as well as important automatic renewal information. On May ** 2015, the monthly subscription renewed on both receivers and an invoice was sent for the $balance. Over the subsequent months, service renewed and invoices were sent. We received neither payment nor any request to cancel and on July **, 2015, the subscriptions went inactive for non-payment, leaving a balance of $for used service. A $late fee was added to this balance on July **, and the account was referred to collections on August **, 2015. A member of the Corporate Customer Relations team spoke with *** *** and explained our terms of renewal. We informed him that as a courtesy, we have contacted the collection agency to remove the balance owed and stop the collection calls. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information belowSiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concerns. If you’d like to contact us regarding this matter, please use the information listed below.SIRIUSXM Radio Inc.To: Cary HS***Attention: Customer Care*** *** ** *** *** ***
*** *** ** ***Sincerely,Geraldine R***SiriusXM Corporate Customer Relations Team###-###-#### *** **
*** ** ***
*** *** *** *** *** *** *** ***
***
** *** *** *** * *** ***
*** *** ** ***
*** *** *** *** *** * ***Hello Mediator,Thank you for contacting SiriusXM on *** ***’s behalf. We regret that her experience
led to a complaint with your agency. After researching *** ***’s account, it was found that her complaint regarding a charge on her credit card resulted from the automatic renewal of her promotional rate subscription to standard rates. Per the terms and conditions in the SiriusXM Customer Agreement, subscriptions automatically renew until the subscriber calls us to cancel. Promotional rates only apply during the initial term and the subscription renews at the rates in effect at the time of each renewal. On July **, 2014, *** *** contacted us inquiring about pricing. Receivers from account *** and *** were consolidated into account ***, husbands account, and she stated she would speak with her husband regarding setting up a subscription and would contact us backOn September **, 2014, *** *** purchased an annual subscription at a promotional rate and paid $via credit card. An email was generated and sent to ***, the email address on file, confirming her transaction, which also included automatic renewal information. On September **, 2015, the subscription automatically renewed at standard rates and the credit card on file was charged $205.68. On September **, 2015, *** *** called to cancel her annual subscription. During the cancellation process, agents may present customers with special offers inviting them to remain SiriusXM subscribers. At this time, her subscription was cancelled and her credit card was removed off file at her request. A refund was requested; however due to the change in payment type from credit card to invoice, the refund of $was requested via check to the name and address on file, *** ***. A member of our Corporate Customer Relations team spoke with *** *** and reviewed her concerns with her. We explained our promotional rate subscriptions and the automatic renewal policy. *** *** advised us that she disputed the charged with SiriusXM and was refunded the money via her bank. Check number ***; which was issued on September **, 2015, was voided. Should *** *** have any further questions or concerns, we ask that she contact us utilizing our contact information below.SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concerns. If you’d like to contact us regarding this matter, please use the information listed below.SIRIUSXM Radio Inc.To: Cary HS***Attention: Customer Care*** *** ** *** *** ***
*** *** ** ***Sincerely,Geraldine R***SiriusXM Corporate Customer Relations Team###-###-#### (option *)
*** *** ***
*** *** *** *** *** *** *** ***
***
** *** *** *** * *** ***
*** *** ** ***
*** *** *** *** *** *** Hello Mediator, *** *** stated that he will not accepted the offer made by SiriusXM as he states he was advised by the sales agent he spoke with that he would pay $every months for the duration of his subscription and was not advised that this was a promotional offer. He stated he is willing to compromise and accept our offer if we also refund him for the equipment that he needed to purchase A member of our Customer Solutions Team reached out to *** *** to further discuss his complaint. It is not our policy to review calls with our subscribers, however, we have advised *** *** that we will have the call reviewed. We apologized for any miscommunication between *** *** and the agent he spoke with, as promotional rate pricing is intended for one-time use and will renew at our then current rates, per our terms and conditions. We informed him that we will issue a refund totaling $106.91; for the vehicle kit and month promotional rate subscription. *** *** currently has a month trial subscription activated on radio id ***(Mazda) and we placed a credit on his account for the month promotional rate subscription that will begin on November *, after his trial expires. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concernsIf you’d like to contact us regarding this matter, please use the information listed below Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option *)
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:Let me start by saying, this company has been a problem to deal with for years However, I will only go back to December At that time - after being switched from one person to another - I finally talked to John (###-###-####) he said he was salesperson and we decided to go with a plan at $minus $for an amount due of $ the most important of that call is I requested that we be taken off "Auto Payt.".....therefore I totally disagree with Sirius statement in their rebuttal to you that they had the right to automatically charge my account.In fact the only reason I caught it when they took the 12/payt was because the credit card was voided and a new one had been sent in its place.Next - the rebuttal states we were notified of the 12/payment If I got one - it must have gone to Spam! However, since they claim they could just take the payment, why would they sent me notice? The refund check which I was told was mailed by USA on Wed - 1/**/has not yet arrived.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** ***
*
*** *** *** *** *** *** *** ***
***
** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf We regret that her experience led to a complaint with your agency. After researching *** *** account,
it was found that her complaint regarding a charge on her credit card resulted from the automatic renewal of her promotional rate subscription to standard rates. Per the terms and conditions in the SiriusXM Customer Agreement, subscriptions automatically renew until the subscriber calls us to cancel. Promotional rates only apply during the initial term and the subscription renews at the rates in effect at the time of each renewalOn February **, 20105, *** purchased a 6-month subscription at a promotional rate and made the $payment via credit card. A confirmation email was sent to *** *** on February **, detailing the terms of the renewal and advising her of the upcoming credit card charges. On August **, 2015, her 6-month subscription renewed at our then current price, charging the credit card on file $102.44. On January **, 2016, *** *** called us requesting to cancel her subscription. In lieu of cancelation, she accepted a 5-month subscription at a promotional rate of $28.46, as there was a credit of $for unused service from the previous subscription; a balance of $was left remaining which she paid by credit card. At *** *** request, we removed her credit card off file and changed her billing type to invoice. A member of our Corporate Solutions team spoke with *** *** and informed her that auto renewal is a business practice for SiriusXM. We want our customers to be aware of auto renewal and we inform our customers to review the Terms & Conditions on ***. We discussed with *** *** that her subscription will renew June **, 2016, at our then current prices, as promotional rates only apply during the initial term. At that time an invoice will be sent which will include an invoice fee. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information belowSiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’ concerns. If you’d like to contact us regarding this matter, please use the information listed belowSincerely, Geraldine R*** SiriusXM Corporate Solutions Team ###-###-#### (option *)
September *, *** *** *** *** *** *** *** ***
***
** *** *** *** * *** ***
*** *** ** *** Re: Revdex.com Complaint ***, *** * *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We
regret that his recent experience led to a complaint with your agency. After researching, it was found that *** *** complaint is regarding being contacted for solicitation reasons. On September *, 2016, his account was updated with his request to no longer be contacted by phone A member of our Customer Solutions Team reached out to *** *** to further discuss his complaint. We confirmed that his account was updated on September *, with his Do Not Call request and advised him that it may take 3-business days to completely update in all of our systems. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option *)
*** ** ***
*
*** *** *** *** *** *** *** ***
***
** *** *** *** * *** ***
*** *** ** ***
* *** *** *** *** * *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We regret that her
experience led to a complaint with your agency. After researching *** *** account, it was found that her complaint is in regards to being contacted for solicitation purposes If you are a SiriusXM subscriber, or if you have a business relationship with us created by the purchase or lease of an automotive vehicle which came with a complimentary trial period of SiriusXM services, you may be contacted by SiriusXM. *** *** had complimentary trial subscription with us that was cancelled upon her request. We have updated our records with *** *** request to no longer contact her. We have placed phone number *** *** ***, addres* *** *** ** ** *** ** *** and ** *** *** *** ** *** along with email address *** on our Do Not Contact list. We would like to advise her that while we make every effort to remove her information from our lists as soon as possible, it can take up to business days for phone and email and up to business days for mail requests to completely update in all our systems. During that time, she may receive a few more calls or mailings due to campaigns still in effect. Should *** *** have any further questions or concerns, we ask that she contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option *)
*** *** ***
*
*** *** *** *** *** *** *** ***
***
** *** *** *** * *** ***
*** *** ** ***
*
*** *** *** *** *** * *** Hello Mediator, Thank you for contacting SiriusXM on *** ***’s behalf. We regret that her
recent experience led to a complaint with your agency. After researching *** ***’s account, it was found that her complaint regarding charges for the Audi resulted from the automatic renewal of her subscription. Per the terms and conditions in the SiriusXM Customer Agreement, subscriptions automatically renew until the subscriber calls us to cancel. We were unable to locate any records of a cancelation request prior to November On December *, 2011, *** *** purchased a 6- month promotional rate subscription for radio ID *** (Audi); which began on December **, after her trial subscription expired. On June **, 2012, at the end of the promotional rate term, her subscription renewed at our then current rate, charging the credit card on file a prorated amount for the service period of June **, to November **, 2012. On November **, 2012, her subscription again renewed for a full 6-month term and continued to renew every 6-months after, charging the credit card on file. On November **, 2016, after her most recent renewal charge, *** *** contacted us requesting to cancel the subscription; which we processed immediately, and a refund of $was issued A member of our Customer Solutions Team reached out to *** *** prior to receiving her complaint. We informed her that as we show no documentation of a cancel request, we will be unable to refund her back to 2011. We further explained that her credit card information on file was updated via an updater service from our merchant processor which ensures that the customer does not miss any payments that already have been approved. We offered to provide *** *** with an additional refund of $109.28; which would provide her with a full refund of charges from 2016; but she declined. Upon receipt of this complaint we reached out to *** *** to further discuss her complaint, however, we were unable to continue a conversation with her. We remain interested in working with *** *** and we ask he contact our Corporate Solutions Team utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concernsIf you’d like to contact us regarding this matter, please use the information listed below *** ** *** *** *** *** ** *** *** *** *** *** *** *** ** *** *** *** *** *** ** *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### *** **
*** *** ***
*
*** *** *** *** *** *** *** ***
***
** *** *** *** * *** ***
*** *** ** *** *** *** *** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We regret
that her recent experience led to a complaint with your agency. We have reviewed her complaint and the associated accounts in detail. Our research reveals that the charges *** *** disputes were processed by *** *** herself, via our online account center (our “***”). *** *** created two accounts herself, via our *** and during the activation process; she would have been prompted to agree to the automatic renewal terms of her subscription. On December **, 2015, *** *** purchased a Select monthly subscription for Radio ID ending in *** on account *** and made a credit card payment for the $balance via our Online Account Center (***), leaving the credit card on file for future charges. On February *, 2016, per the terms and conditions in our Customer Agreement, the monthly subscription automatically renewed and continued to renew on a monthly basis charging the credit card on file through to August *, when we were unable to charge the credit card in file. On August **, 2016, when no payment was received, the subscription went inactive due to non-payment, leaving a balance of $fir used service. On September *, 2016, a late fee was added, bringing the balance to $22.83. On September **, 2016, a $credit card payment was applied; bringing the account current and her subscription was restored to active status. Unfortunately we have no way of knowing that a customer is not receiving service unless we are contacted. On October **, 2016, *** *** contacted us requesting for the subscription to be placed on a seasonal hold, leaving a credit of $1.89. On November **, 2016, *** *** purchased a Mostly Music monthly subscription for Radio ID ending in ***, on account ***, via our Online Account Center (***). Again her credit card was placed on file for future renewals. On December **, 2016, her monthly subscription automatically renewed charging the credit card on file $13.34. On January *, 2017, *** *** contacted us requesting to cancel the subscription on radio ID ending in ***; which we processed immediately and a refund of $was issued for unused service A member of our Customer Solutions Team reached out to *** *** to further discuss her complaint. To date, we have been unsuccessful in reaching her by telephone. We attempted to correspond via email advising *** *** that since she purchased both subscriptions online herself, we will not be issuing a refund for OD fees as automatic renewal is explained in the terms and conditions in our Customer Agreement; which she would have been prompted to agree to upon purchasing her subscriptions. *** *** responded stating for us to stop contacting her. We remain interested in discussing her accounts with her and ask that she contact us utilizing our contact information below. Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option *)
*** *** ***
*** *** *** *** *** *** *** ***
***
** *** *** *** * *** ***
*** *** ** *** Re: Revdex.com Complaint 11007416, Nathaniel Taylor Hello Mediator, Thank you for contact*** SiriusXM on *** *** behalf. We regret that his recent
experience led to a complaint with your agency. After review*** his account, *** *** complaint regard*** the cancellation of his subscriptions without his request, resulted from a system glitch which cancelled his All Access semiannual promotional subscription and refunded $for unused serviceOn August **, 2015, *** *** purchased an All Access semiannual subscription at a promotional rate and made a credit card payment for $64.31. On December **, 2015, this subscription was cancelled and a refund of $for unused time issued back to the credit card on December **, 2015. It appears that a glitch in the system cancelled the service as this would not be able to be completed manually by an agent without a note automatically be*** documented on his accountA member of our Corporate Solutions team reached out to *** *** to discuss his concerns. We apologized for any inconvenience he experienced and offered to reactivate his service on the same All Access promotional subscription and provide him a credit for the cost. *** *** asked if we could provide him with an annual subscription for the price of the semiannual and as a onetime courtesy we agreed. *** *** was provided with an All Access subscription from December **, to December **, for a total of $66.57. An invoice will be sent for this balance. Should he have any further questions or concerns, we ask that he contact us utiliz*** our contact information belowSiriusXM values each customer and is committed to provid*** stellar service. We have taken appropriate measures to resolve *** *** concerns. If you’d like to contact us regard*** this matter, please use the information listed belowSincerely, Geraldine R*** SiriusXM Corporate Solutions Team ###-###-#### (option 3)
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, *** ***
*** *** ***
*
*** *** *** *** *** *** *** ***
***
** *** *** *** * *** ***
*** *** ** ***
*
*** *** *** *** *** * *** Hello Mediator, Thank you for contacting SiriusXM on *** ***’s behalf. We
regret that his recent experience led to a complaint with your agency. After researching *** ***’s account, it was found that his complaint regarding receiving emails for a subscription she did not purchase resulted from a misunderstanding regarding a follow on subscription to his trial *** *** was provided with a 3-month trial subscription with the purchase of his Dodge Caravan for the service period from June **, to September **, 2017. On September **, 2017, *** *** was contacted to see if he was interested in continuing service after his trial ends. The agent activated a monthly All Access follow on subscription to his trial on eBill as a method of payment, to be billed when his trial expires. An email was sent confirming the transaction; which included upcoming chargesOn September **, 2017, his monthly All Access subscription began and an eBill was sent for 24.23. On October **, 2017, his monthly subscription again renewed and an eBill was sent for the owing balance of $48.46, as no previous payment was received. On November *, 2017, when no payment was received, the subscription went inactive for nonpayment, leaving a balance of $for used service plus a late fee. On November **, 2017, *** *** contacted Customer Care, where the agent he spoke with cancelled his subscription and credited his account to reflect a $balance A member of our Corporate Solutions Team reached out to *** *** to further discuss his complaint. *** *** stated that his issue was resolved previously and he had no further concerns SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### *** **
*** *** ***
*
*** *** *** *** *** *** *** ***
***
** *** *** *** * *** ***
*** *** ** ***
*
*** *** *** ** *** *** * ***
* Hello Mediator, Thank you for contacting SiriusXM on *** ***’s behalf. We
regret that her recent experience led to a complaint with your agency. After review, it was found that her complaint regarding subscription charged for a radio she did not use and an early termination fee when attempting to cancel the subscription, resulted from a misunderstanding regarding the minimum subscription required in return for the discounted radio she accepted. In addition, radios are shipped pre-activated upon fulfillment On October **, 2017, *** *** accepted a discounted offer for an Onyx EZ radio with home kit. Radio *** was pre-activated on a monthly subscription; which continued to automatically renew per the terms and conditions in the Customer Agreement A member of the Corporate Solutions team spoke with *** *** and explained that radios are shipped pre-activated and that an early termination fee applied whenever a customer receives discounted pricing on the purchase of a radio and does not maintain the minimum required subscription. We processed his cancelation request and issued a refund for $69.96, as a courtesy, since *** *** stated she was not aware this subscription was active. Should *** *** have any further questions or concerns, we ask that she contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team *** *** **
*** ** ***
*** *** *** *** *** *** *** ***
***
** *** *** *** * *** ***
*** *** ** *** *** *** *** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalfWe regret that her
experience led to a complaint with your agency. After researching *** *** account, her complaint regarding receiving invoices resulted from an outstanding balance and the automatic renewal of her subscription per the Customer Agreement. Subscriptions continue to renew until the subscriber calls us to cancel. We were unable to locate any requests to cancel the subscriptions prior to the renewal date. Her outstanding balance has been removed. A member of our Corporate Solutions Team reached out to *** *** to further discuss her complaint. We confirmed that the Radio ** *** was canceled on April **, and the $balance was cleared. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option **
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I never authorized any payment beyond the initial charge Of course my credit card was on fumed, I had to pay for the initial charge I was never notified of a charge to my card by email ore phone, I Jay saw charges piling up on my credit card Credit card fraud They are taking advantage of people by luring then in with a great initial offer and then they proceed to bill people at a much higher rate without notifying themI reject their explanation whole heartedly.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They are still just saying Taxes and Fees without explanation of how they are computedThey want you to sign a month subscription, without explanation of how taxes and fees are computed that automatically renews at a new mystery rate. I purchased a car with less effort and a better understanding of the taxes and fees than what Sirius was willing to provide
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***