Barb's Dog Grooming

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
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** *** *** *** *** *** * *** *** Hello Mediator, Thank you for contacting SiriusXM on *** *** *** *** behalf. We regret that their recent experience led to a complaint with your
agency. After researching the *** account, it was found that their complaint regarding receiving charges to their credit card resulted from the automatic renewal of their subscription on the Radio ID *** (Starmate 4) which was cancelled and then subsequently reactivated. Per the terms and conditions in the SiriusXM Customer Agreement, subscriptions automatically renew until the subscriber calls us to cancel. Customers are notified prior to renewals, for subscriptions on annual packages or greaterOn January *, 2012, the subscription on radio ID *** on account *** renewed for the annual subscription and an invoice was sent for $167.05. On February *, 2012, a second invoice was sent for $169.05. On February **, 2012, we received a call requesting for the subscription to be canceled which we processed immediately, leaving a balance of $for used service. On March *, 2012, a late fee was added, bringing the balance to $28.31. Om March **, 2012, this amount was written off, leaving a $balance. On December **, 2012, an annual subscription at a promotional rate was purchased for radio ID ***, and the account was updated with a credit card for future payments. On January *, 2014, at the end of the promotional rate, the subscription renewed at our then current price, charging the credit card on file $185.50. The annual subscription renewed again on January *, and January *, 2016. On account ***, a month promotional rate subscription was purchased on the radio ID *** (Ford F-150); which has since been renewing on a semiannual basisA member of our Corporate Solutions Team spoke with *** *** and reviewed her concerns with her. We cancelled the subscription on radio ID *** and issued a refund of $136.59. *** *** stated she disputed the remaining charges with Wells Fargo. We also cancelled the semiannual subscription on her second account on the radio ID *** and issued a refund of $for the most recent charge from April **, 2016. Should *** and *** *** have any further questions or concerns, we ask that they contact our Corporate Solutions Team utilizing our contact information belowSiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** *** *** concerns. If you’d like to contact us regarding this matter, please use the information listed below Sincerely, Geraldine R*** SiriusXM Corporate Solutions Team ###-###-#### (option *)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.However, I would like to note the following:1) Sirius XM's practice of renewing subscription at high rates is disingenuous, whether customers are informed of the practice or not2) Sirius XM makes it extremely difficult for customers to request a "Future Deactivation Date" - so much so that I had to contact the Revdex.com in order to get this done3) Even when a "Future Deactivation Date" is in place, as was the case with one of my subscriptions, Sirius XM renewed my radio subscription.Therefore, although I am satisfied with the response provided by Sirius XM to this particular complaint, I am not satisfied with the fact that Sirius XM makes it so time-consuming and cumbersome for its customers to establish an end date to a subscription I am also not satisfied with Sirius XM's practice of renewing subscription at ridiculously high prices
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedThank you for the clarification
Sincerely,
** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

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*** *** *** *** *** * *** Hello Mediator, Thank you for contacting SiriusXM on *** ***’s behalf. We regret that her
recent experience led to a complaint with your agency. After researching, it was found that *** ***’s complaint resulted from SiriusXM’s automatic renewal policy. Per the terms and conditions in our Customer Agreement, subscriptions automatically renew, at the rates in effect at the time of each renewal, until the subscriber calls us to cancel. On May *, *** *** purchased a 5-month promotional rate subscriptionWhich began on July **, 2015, a confirmation email was sent to *** *** on May *, confirming her transaction, which also included automatic renewal information. On December **, at the end of the promotional term, her subscription automatically renewed to a full price package which billed on a quarterly bases until September **, when she contacted our Listener Care Department and requested to cancel service. Cancellation was processed and *** *** was provided a cancellation confirmation number at the time, a refund of $was issued to credit card on file. A member of our Corporate Solutions Team reached out to *** *** to discuss her concerns. We reviewed the automatic renewal policy. As a gesture of goodwill a refund of $was issued to credit card on file. Should *** *** have any further questions or concerns, we ask that she contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concerns. If you’d like to contact us regarding this matter, please use the information listed below.
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Sincerely,Jo-Ann M***SiriusXM Corporate Solutions Team###-###-#### (*** **

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*** *** *** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** ***s behalf. We regret that his
experience led to a complaint with your agency. After researching *** ***s account, his complaint regarding being contacted by a collection agency resulted from the automatic renewal of his subscriptions per the terms and conditions in the SiriusXM Customer Agreement On August **, 2017, *** ***s semiannual and monthly subscriptions renewed on radio *** and *** and an invoice was sent for $115.67. On October *, 2017, when payment was not received, the subscriptions went inactive for non-payment, leaving a balance of $for used service. A late fee was added to this balance on October *, and the account was referred to collection on October **, A member of our Corporate Solutions Team reached out to *** *** to further discuss his complaint. We informed him that as a courtesy, we have contacted the collection agency to remove the balance owed and stop the collection calls. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***s concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team *** *** **

October **, 2015 *** *** *** *** *** *** *** ***
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*** *** ** *** *** *** *** *** ***Hello Mediator,Thank you for contacting SiriusXM on *** *** behalf. We regret that her recent experience led to
a complaint with your agency and have researched her account*** *** complaint regarding the transfer of her Lifetime Subscription to her new vehicle resulted from a misunderstanding of the Customer Agreement Terms and Conditions, which state that Lifetime subscriptions in vehicles are non-transferable and non-refundable. Lifetime Subscriptions associated with home, portable, or dock & play receivers are transferable from one such receiver to another up to a maximum of three (3) times. Permitted transfers of Satellite Radio Service subscriptions are subject to a transfer fee.A member of our Corporate Customer Relations team corresponded with *** *** via email. We explained to *** *** that the Lifetime Satellite Radio Subscription (which is a subscription that continues for the life of the receiver) is non transferable if it is associated with a receiver installed by an automaker or an automotive dealer in a vehicle, except in the event the original receiver associated with that Lifetime Satellite Radio Subscription is stolen, accidentally damaged or, in our sole discretion, is defective. We also provided her with a copy of our Terms and Conditions. Upon review of the account, her Lifetime subscription was transferred to her Jeep Wrangler on October *, 2015. We offered to provide *** *** with one more transfer and as a further gesture, we will waive the $transfer fee as well. *** *** declined our offer stating our representative misrepresented our Terms and conditions and she will accept nothing less than two more transfers. We want our customers to be aware of terms and conditions and inform our customers upon activation of service to review the SiriusXM Customer Agreement on ***. *** *** was provided with a transfer from her KIA to her KIA, as the vehicle was damaged and the subscription was then again transferred to her Jeep for the same reason. Should *** *** have any further questions or concerns, we ask that she contact us utilizing our contact information below.SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concerns. If you’d like to contact us regarding this matter, please use the information listed below.SIRIUSXM Radio Inc.*** *** ** ***
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*** *** ** ***Sincerely,Geraldine R***
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*** *** *** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** ***’s behalf. We regret that
his recent experience led to a complaint with your agency. After researching *** ***’s account, it was found that his complaint regarding his recent subscription purchase resulted from a misunderstanding regarding the channel lineup and services included in the promotional subscription offer he purchased. *** ***’s Hyundai Genesis purchase provided him with an All Access trial subscription which included internet radio; however, the promotional Select subscription he purchased does not include internet radio and has a reduced channel lineup when compared to the All Access subscription. On August **, 2017, *** *** purchased a year Select subscription at a promotional rate which would take affect once his trial subscription ended on September *, 2017. On September *, 2017, *** *** contacted us to ask why he could not access the online listening and the agent explained that online listening is included with the All Access subscription and not the Select subscription he was currently on. The agent offered to upgrade his subscription to the All Access package; however, he declined the offer A member of our Corporate Solutions Team reached out to *** *** via phone to discuss his concerns. We apologized for any misunderstanding and offered to upgrade his subscription to the All Access package; at no extra cost; which *** *** accepted. We advised *** *** that his subscription will automatically renew on September **, at our then current rate. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Jo-Ann M*** Sirius XM Corporate Solutions Team *** *** **

May **, 2015 The Revdex.com Serving Metropolitan New YorkMediator** *** *** *** * *** *** *** ** *** Re: Complaint# ***, *** *** *** Hello Mediator, Thank you for contacting Sirius XM on *** ***’ behalf *** ***’
complaint is in regards to an automatic renewal he did not agree too. He stated they spoke with Listener Care and they were offered a 2-year flat rate however they continued to be charged quarterly. He is requesting that both quarterly renewals be issued back to his credit card A member of our Corporate Customer Relations team reached out to *** *** and explained the billing. We informed him that upon reviewing the account there was no record of a two year plan being activated. As a courtesy we did offer to refund him for the two charges for a total of 127.48. As there was no further action to be taken we have closed this complaint as resolvedSiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’ concerns. Our customer has been provided contact information if any additional support is needed. If you’d like to contact us regarding this matter, please use the information listed below. SIRIUSXM Radio Inc.To: *** ** ***Attention: Customer Care*** *** ** *** *** *** *** *** ** *** Sincerely, *** ***Sirius XM Corporate Customer Relations Team###-###-#### (Option 3)

March **, *** *** *** *** *** *** *** ***
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*** *** ** *** *** *** *** ***, *** * *** Hello Mediator, Thank you for contacting Sirius XM on *** *** behalf. We regret that his recent
experience led to a complaint with your agency. After researching *** *** account, it was found that his complaint relates to a miscommunication regarding our multi receiver rate discountOn March **, 2015, *** *** purchased an annual promotional rate subscription for radio ID ***. Promotional rate subscriptions automatically renew at current rates. To qualify for the Multi-Radio discount, the first radio on the account must be on a full price packageA member of our Corporate Solutions team reached out to *** *** to discuss his concerns. We advised him that due to one of his radios needing to be on a full price package, the subscription on radio ID *** would be charged at the primary package rate due to his other active radio (ID ***) being on a trial subscription until July **, 2016. If the only radio on the account is currently on a trial or paying a promotional price, the account is not eligible for multi receiver discount (MRD) rates on the second radio. We informed *** *** to contact us on April **, 2016, prior to his renewal date for radio ID *** and we will provide him with a promotional rate subscription for $plus additional fees and taxes, as a onetime courtesy. We also informed him that his credit for $is currently remaining on his account. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information belowSiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’ concerns. If you’d like to contact us regarding this matter, please use the information listed belowSincerely, Geraldine R*** SiriusXM Corporate Solutions Team ###-###-#### (option *)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
For some reason, Sirius continues to ignore the fact that in December of I talked to John (###-###-####) and he said we would no longer be on their automatic payment.*** ** ***p.s- I received the check for $in the mail on 1/**/17
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** ***

August **, *** *** *** *** *** *** *** ***
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*** *** ** *** Re: Revdex.com Complaint ***, *** *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We
regret that his recent experience led to a complaint with your agency. After researching, it was found that *** *** complaint resulted from SiriusXM’s automatic renewal policy and promotional rate subscriptions. Per the terms and conditions in our Customer Agreement, subscriptions automatically renew, at the rate in effect at the time of each renewal, until the subscriber calls us to cancel. Promotional rate subscriptions are intended for one-time use and automatically renew at current rates On April **, *** *** purchased a 6-month promotional rate subscription for radio ** *** (Cruze) in lieu of cancelation. On this date an email was sent confirming the transaction and advising him to read the full term in the Customer Agreement on our website. On October **, 2014, at the end of the promotional term, his subscription automatically renewed to a full price package which bills on a quarterly term; however we were unable to charge the credit card on file. On November *, 2014, his subscription went inactive for non-payment, leaving a balance of $7.** for used service. On November *, 2014, *** *** again accepted a 6-month promotional rate subscription in lieu of cancelation. A confirmation email was sent that same day detailing the transaction, including automatic renewal and upcoming renewal charges. On May *, 2015, his subscription automatically renewed to a full price package which bills on a quarterly term charging the credit card on file. *** *** called us on December **, 2015, to purchase a 5-month promotional rate subscription for a second radio, Edge, to begin after his trial expired on December **, 2015. A confirmation email was sent advising of future renewals. The subscription of both receivers continued to renew on a quarterly basis until August **, 2016, when we received a call to cancel; which we processed immediately. A refund of $was issued for unused service and an additional credit of $was also refunded as a courtesy A member of our Customer Solutions Team reached out to *** *** to further discuss his complaint. We reviewed the automatic renewal policy and confirmed that his subscription was cancelled as requested. We informed him that we would be unable to refund him back all the charges from 2015-as we show no request for cancelation. We explained that he was already issued a refund of$and as a gesture of good will, we will provide an additional refund of $178.13; which will provide him with a complete refund of charges from 2016. *** *** accepted our offer. *** *** purchased an All Access 6-month promotional rate subscription on both his radio for the service period from August **, to February **, and a credit card payment was applied for $and $30.45. A Future Deactivation Date was set for February **, to prevent automatic renewal. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concernsIf you’d like to contact us regarding this matter, please use the information listed below Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option *)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

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*** *** *** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** ***’s behalf. We
regret that his recent experience led to a complaint with your agency. After researching *** ***’s account, it was found that his complaint is in regards to his overall cancellation experience. *** *** called to cancel his subscription on the Radio ID ending in *** and the cancellation was processed on July **, 2017. He was provided with a cancellation number *** and an email confirming the cancellation was sent to the email address on file. A member of our Corporate Solutions Team spoke with *** ***. We addressed his concerns by confirming that he has no active subscriptions on his account as well as a $balance. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Tracey S*** Sirius XM Corporate Solutions Team *** *** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The response Sirius gave to you does not align with the response they provided meI also have not received the January refund I was told I would receive when I last spoke to someone at Sirius on the day I filed to complaint to the Revdex.comI have attached my credit card statement as proofThe whole experience has made me feel as though the business practices are not entirely ethical in that what a customer is told on a phone call with them and which is supposedly recorded is not accurate and is only said to appease the customer immediately, but will not be followed through I would very much like for Sirius to follow through with their word, as I do enjoy the radio stations, but am extremely dissatisfied with the customer service
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I disagree with the XM's version on how this problem occurred and their failure to take responsibility for the problem, but I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

October *, *** *** *** *** *** *** *** ***
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*** *** ** *** *** *** *** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We
regret that his experience led to a complaint with your agency. After researching *** *** account, it was found that his complaint regarding his subscription being changed from an annual to a monthly subscription resulted from agent error On September **, 2016, *** *** visited *** and purchased an All Access annual subscription via our Online Account Center making a credit card payment for $241.66. Later that day, he contacted our Customer Service department to cancel and was offered the All Access annual subscription at a promotional rate; which he accepted. A refund for $was issued. On September **, 2016, his subscription was temporarily changed to an All Access monthly subscription on error and was then placed back on the annual All Access subscription A member of our Corporate Solutions team reached out to *** *** to further discuss his complaint. We apologized for any inconvenience he experienced and advised him that his account was corrected. *** *** requested that we cancel his subscription; which we processed immediately and issued a refund of $via check number *** on September **, 2016. We have updated the contact preferences on his account to Do Not Contact While we make every effort to honor *** *** request as soon as possible, please allow 3-business days for phone calls and email and up to days for mail requests to completely update in all of our systems. Should MrPettenuzzi have any further questions or concerns, we ask that she contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option *)