Barb's Dog Grooming

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I explained to the rep that contacted me that their representative told me that they would not charge my card because it would be expired by the time it was due to be charged Because they had not charged that card as a renewal process, i.e., every months They still charged the card and she admitted that she understands why I would be mad I explained that I am not trying to get something for free I even said that I would be fine if they kept the $for a typically year service that I pay because I did use their services for that one year I had her look at my account and she admittted I have never had a renewal charge on my account...ever! I have only purchased their service on a year by year or years at a time for an amount close to $a year THat is the "value" that I put on their service and would not pay more She continued to tell me that she understands why I am upset and said she cant help me anymore because her company will not let her I originally was willing to take their service for the value that I placed on it instead of a refund However, the fact that they are unwilling to do anything disgusts me even more They are losing a customer and anyone in my family and anyone else that I can speak to The bottom line is they charged my credit card for the first payment and it was an expired card It wasn't charged prior to that every months I was told they would not charge it and they did anyway It is bad business practices and they should be ashamed of themselves on how they are treating me I asked her what would Disney do here? She said, she didn't know That's the easy answer for a company that doesn't take care of their customers Because they know what the right thing to do is in this case and she even said so
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

March *, *** *** *** *** *** *** *** ***
***
** *** *** *** * *** ***
*** *** ** *** *** *** *** *** *** * *** Hello Mediator, Thank you for contacting Sirius XM on *** *** behalf. We regret that her recent experience led
to a complaint with your agency. After researching *** *** complaint, it was found that her complaint regarding receiving an invoice when she has not had service on years, resulted from the automatic renewal of an annual subscription that belonged to her former husband. On January **, 2015, he contacted us requesting to cancel his subscription. In lieu of cancelation, he accepted an annual subscription at a promotional rate and requested for his credit card to be removed off file. As the payment type was changed to invoice, upon the renewal, an invoice was sent to the address we had on file. A member of our Corporate Solutions team reached out to *** *** to discuss her concerns. We informed her that the subscription was cancelled and account *** was credited to reflect a $balance. We closed the account completely and provided her with an email confirming that she currently does not have an active account with SiriusXM and owes no money Should *** *** have any further questions or concerns, we ask that she contact us utilizing our contact information belowSiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concerns. If you’d like to contact us regarding this matter, please use the information listed belowSincerely, Geraldine R*** SiriusXM Corporate Solutions Team ###-###-#### (*** *)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI feel these items should be more prominently displayed and communicated to customers
Sincerely,
*** ***

*** *** *** *** *** *** *** *** *** *** ***
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** *** *** *** * *** ***
*** *** ** *** Re: Revdex.com Complaint ***, *** *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We regret that his
recent experience led to a complaint with your agency. After researching *** *** account, it was found his complaint regarding his cancelation experience resulted from his call disconnecting while being transferred to the cancelation department. His subscription has been cancelled and a refund issued for $232.84. On September *, 2016, *** *** annual subscription automatically renewed per the terms and conditions in our Customer Agreement, charging the card on file $232.84. On September **, and September **, 2016, *** *** contracted our Listener Care department to cancel his subscription; however, while being transferred to the cancelation department his call disconnected. As a result his subscription remained activeOn October *, 2016, he contacted us again requesting for cancelation of his subscription; which we processed immediately and a refund of $was issued for unused service. A member of our Customer Solutions Team reached out to *** *** to further discuss his complaint. Speaking with our subscribers affords us the ability to address issues that may have lead to the cancellation request. We apologized for the experience and confirmed that his subscription was cancelled. As a gesture of good will, we refunded an additional refund of $as this amount combined with the $previously refunded reflects the total charge of $from September *, Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concernsIf you’d like to contact us regarding this matter, please use the information listed below. *** Sincerely, Geraldine R***Sirius XM Corporate Solutions Team###-###-#### (option *)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

September **, 2015
*** *** *** *** *** *** *** ***
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** *** *** *** * *** ***
*** *** ** ***Re: Revdex.com Complaint ***, *** ***Hello Mediator,Thank you for contacting SiriusXM on *** *** behalf. We regret that her experience led to a
complaint with your agency. After review, it was found that *** *** complaint regarding her subscription purchase resulted from a misunderstanding concerning the Select annual subscription she was offered, at a promotional rate.A member of the Corporate Customer Relations team spoke with *** *** and apologized for the miscommunication regarding the Select subscription she was offered at the promotional rate. We explained to her that the promotion she accepted was for Select audio services only and the Traffic/Travel services are a separate purchase. As a gesture of good will, we provided *** *** with an annual subscription for Travel and Traffic at no additional cost. We explained to her that on September **, 2016, her audio and data services will renew at our then current price and an invoice will be sent. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information below.SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concerns. If you’d like to contact us regarding this matter, please use the information listed below.SIRIUSXM Radio Inc.To: Cary HS***Attention: Customer Care*** *** ** *** *** ***
*** *** ** ***Sincerely,Geraldine R***SiriusXM Corporate Customer Relations Team*** (option 3)

November **,
2015*** *** *** *** *** *** *** ***
***
** *** *** *** * *** ***
*** *** ** ***
*** *** *** *** *** ***Hello
Mediator,Thank you for contacting
SiriusXM on *** *** behalf. We
regret that his recent experience led
to a complaint with your agency. After researching *** *** account, it was
found that his complaint regarding his full trial subscription not being
honored resulted in a miscommunication between the dealership and SiriusXM.A member of our Corporate Customer Solutions
team reached out to *** *** to further discuss his concerns. We apologized for the misunderstanding that
occurred and informed him that we have reset his audio trial subscription for
the service period from November **, to May **, as well as his
Traffic and Travel service from November **, to November **, 2018. We advised *** *** that we will review his
account and the customer service agents he spoke with will be retrained. Should *** *** have any further questions
or concerns, we ask that he contact us utilizing our contact information below.SiriusXM values each customer and is
committed to providing stellar service. We have taken appropriate measures to resolve *** *** concerns. If you’d like to contact us regarding this
matter, please use the information listed below.SIRIUSXM
Radio IncTo: *** ** ***
***
*** *** ***
*** *** ** *** *** *** *** *** ** *** Sincerely,Geraldine
R***SiriusXM
Corporate Solutions Team***
(option 3)

*** *** ***
*** *** *** *** *** *** *** ***
***
** *** *** *** * *** ***
*** *** ** ***
*** *** *** *** *** ** *** Hello Mediator, *** *** states that his complaint has not been resolved as SiriusXM continues to ignore the fact that in December the representative he spoke with stated he would no longer be on automatic payment. We would like to take this time to advise *** *** that we are not ignoring the fact that he states the representative he spoke with stated he would no longer be on automatic payment; we have no documentation regarding a request for his subscription not to renew at the end of the term. Subscribers are informed of automatic renewal when purchasing their subscriptions and those subscribers with an annual subscription or higher receive a renewal notice, prior to the renewal of the subscription. On November *, 2016, an automatic renewal notice was sent to *** advising him of the upcoming renewal; which included the base price and the last digits of the credit card to be charged. We informed *** *** in our original response that this will be internally investigated further and the agent will receive further trainingAgain, all of this information has been communicated and as there is no additional action to be taken we believe the concern has been addressed. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option *)

*** *** ***
*
*** *** *** *** *** *** *** ***
***
** *** *** *** * *** ***
*** *** ** *** *** *** *** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We
regret that his recent experience led to a complaint with your agency. After researching *** *** account, it was found that his complaint regarding the outstanding balance resulted from the automatic renewal of his subscription per the terms and conditions in the SiriusXM Customer Agreement. Subscriptions automatically renew until the subscriber calls us to cancel On July **, 2016, *** *** month subscription automatically renewed charging the credit card on file $103.34. On July **, 2016, he called us to cancel the subscription associated with Radio ID ending in ***; however, in lieu of cancelation, he accepted a 6-month promotional rate subscription and was issued a refund for $72.50. An email was sent to the address on file confirming the transaction; which also included automatic renewal information. Promotional rate subscriptions are intended for one time use and automatically renew to full price subscriptions. On January **, 2017, at the end of his promotional rate term, his subscription automatically renewed to a full price package which bills on a monthly term, for a prorated amount of $for the service period from January **, to February *, 2017. However, we were unable to charge the credit card on file. On February *, 2017, his subscription again renewed for the service period from February *, to March *, 2017, leaving an owing balance of $28.20. We were unable to locate any prior request to cancel this subscription A member of our Customer Solutions Team reached out to *** *** to further discuss his complaint. We reviewed the automatic renewal policy and cancelled his subscription on his Radio ID ending in ***. Cancelation confirmation number ***. In addition, as a courtesy, we waived the outstanding balance. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concernsIf you’d like to contact us regarding this matter, please use the information listed below Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option *)

*** ** ***
*
*** *** *** *** *** *** *** ***
***
** *** *** *** * *** ***
*** *** ** *** *** *** *** *** *** * *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We
regret that her recent experience led to a complaint with your agency. After researching *** *** account, it was found that her complaint is in regards to an unauthorized charge to her credit card; which she alleges was made fraudulently by a SiriusXM agent A member of our Corporate Solutions team reached out to *** *** to further discuss her complaint. *** *** stated that she disputed the charges with her credit card company. We provided *** *** with a fax number to provide our Fraud Department with a copy of her statement so this could be investigated further. *** *** stated that she has made several attempts to fax the number she was provided; however, she was receiving a message stating the number was disconnected. After some research into the fax number, the error was discovered and we reached out to *** *** via email to inform her that the issue with the fax machine was resolved. As a gesture of good will, we provided a service credit of $to *** *** to cover the cost of her renewal on July *, 2017. We would like to advise *** *** that if she has any additional questions of concerns; she can contact the Corporate Solutions team utilizing the contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option *)

January **, The Revdex.com Serving Metropolitan New York Mediator ** *** *** *** * *** ***
*** *** ** *** *** *** *** *** *** * *** Hello Mediator, Thank you for contacting SiriusXM on Mr*** behalf. We regret that his recent experience
led to a complaint with your agency. After researching Mr*** account, his complaint regarding being billed $resulted from the remaining balance for the time period following the automatic renewal of his subscription per the Terms and Conditions in the Customer Agreement. Subscriptions automatically renew until a subscriber calls us to cancelOn June **, 2015, *** *** called us to cancel his subscription on radio ID ***. In lieu of cancelation, he accepted a 5-month promotional subscription for $32.38, as there was a credit of $for unused service from his previous subscription, there remained a balance of $18.02; which he made a onetime credit card payment for. A confirmation email was sent to *** *** on June **, detailing the terms of the renewal and advising him of the upcoming charges. At the end of the promotional term, these packages automatically renew to a full price package, that bills on a quarterly term. His subscriptions automatically renewed on November **, at a prorated amount of $and an invoice was sent for $50.27; this amount included a $invoice fee. On November **, 2015, *** *** called us requesting to have his subscription cancelled; which we processed immediately, leaving an owing balance of $12.22. A late fee was added on December **, 2015, bringing to balance to $17.83. On January **, 2016, *** *** made a onetime credit card payment for $17.83. A member of our Corporate Solutions Team spoke with MrDixon and reviewed his concerns with him. We informed him that as a gesture of good will, we will issue a refund for the $17.83; which was issued back to his credit card on January **, 2016. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information belowSiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve Mr*** concerns. If you’d like to contact us regarding this matter, please use the information listed below. Sincerely, Geraldine R*** SiriusXM Corporate Solutions Team ###-###-#### (option 3)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I was contacted by someone from Sirius I explained my situation again to themI was informed that I should have never been asked to fax anything inI was then informed that I can transfer my service to my new car for a $fee I informed the caller that I was told that I could have lifetime membership on any of my devices and that there has never been a feeI was told everything was always included in my lifetime membership I asked them to look at the contract that the caller went over with me to convince me to make this purchase I was then informed that the contract was a verbal one and that they had the right to change the terms of my agreement I was then emailed a copy of new terms which is totally contradictory to everything that I was promisedI advised the caller that her new terms were unacceptable, that I was promised that I would not have to pay anything else, and all of these years I haven't had to, and that now I am not getting what I was promised It is totally unethical to try to change the terms of my agreement after all of these years I would like to have my original agreement that was included with my lifetime membership and have my service transferred to my new vehicle in which I have already given them the information for.I have already been totally inconvenienced, have no Sirius in the vehicle that I am driving, and feel lied to and manipulated Can someone please help me to resolve this issue and get the service that I have already paid for. Thank you*** ***###-###-####
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** *** ***
*** *** *** *** *** *** *** ***
***
** *** *** *** * *** ***
*** *** ** *** *** *** *** *** *** * *** Hello Mediator, *** *** stated that her complaint has not been resolved as she states SiriusXM is being unethical by changing the terms of her agreement. She is requesting to have her lifetime membership transferred as it stated in her original agreement The terms and conditions in the SiriusXM Customer Agreement in May 2007, when *** *** purchased the Lifetime Subscription, stated that “*** *** *** ** *** * *** ** *** *** *** ** * *** *** *** *** *** ***”. On or after September *, 2007, Lifetime subscriptions associated with home, portable or dock & play radios can be transferred a maximum of three times. Lifetime subscriptions first associated with or transferred to radios installed in vehicles by automakers or dealers are not transferable unless the radio is stolen, accidentally damaged or defective. If at any time the lifetime subscription associated with a home, portable, or dock & play radio was/is transferred to a radio installed by an automaker or dealer, the subscription becomes non-transferable. Otherwise, Lifetime subscriptions associated with a home, portable or dock & play radio can be transferred a maximum of three times, for a fee. The only change made regarding the terms and conditions of the Lifetime plan was the amount of transfers allowed. There was always a $fee for each permitted transfer A member of our Corporate Solutions team reached out to *** *** to further discuss her complaint. We were not denying *** *** of her transfer, as she was advised the transfer would be completed, however, the issue was with the transfer fee. We explained to *** *** that we will waive the transfer fee, as a onetime courtesy, and informed her that she has two remaining transfers. Again, we would like to advise *** *** that per the terms and conditions from when she purchased the Lifetime Subscription, a $transfer fee will be permitted for each transfer Should *** *** have any further questions or concerns, we ask that she contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve MsStewart’s concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team *** (option **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
*** *** ***
*** *** *** *** *** *** **
*** *** *** ***
*** *** *** *** * *** *** *** *** *** *** *** *** * *** THERE WERE NO OPTIONS FOR ME TO INFORM YOU THAT MY COMPLAINTS WAS RESOLVED. THANK YOU

*** ** *** *** *** *** *** *** *** *** ***
***
** *** *** *** * *** ***
*** *** ** ***
* Re: Revdex.com Complaint ***, *** * *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalfWe regret that his
experience led to a complaint with your agency. After researching *** *** account, it was found that his complaint is in regards to his overall cancelation experience On November *, 2016, *** *** called to cancel his subscription on the radio ID ending in ***; however, it appears the call was disconnected prior to the cancellation request being processed. *** *** contacted us back requesting for his subscription to be cancelled; which we processed immediately and an email confirming the cancelation was sent to his email address on file. A refund of $was issued back to the credit card on file A member of our Customer Solutions Team reached out to *** *** to further discuss his complaint. We apologized that he was left with a negative impression of our cancelation experience and confirmed that his subscription was cancelled. Cancelation confirmation number ***. A refund of $was issued back to the credit card ending in *** on November *, 2016. Should *** *** have any further questions or concerns, we ask he contact our Corporate Solutions Team utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option *)

*** *** ***
*
*** *** *** *** *** *** *** ***
***
** *** *** *** * *** ***
*** *** ** ***
*
*** *** *** ** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** ***’s behalf. We regret that
her recent experience led to a complaint with your agency. After researching *** ***’s account, it was found that her complaint is regarding charges to her credit card following the automatic renewal of her two subscriptions. Per the terms and conditions in our Customer Agreement, subscriptions automatically renew, at the rates in effect at the time of each renewal, until the subscriber calls us to cancel. On September **, 2017, *** ***’s 6-month subscription on Radio ID ending in *** and her monthly subscription on Radio ID ending in *** automatically renewed for a total of $130.33; however, we were unable to charge the credit card on file. On October **, 2017, the subscription associated with Radio ID ending in *** was downgraded to a monthly subscription at a prorated rate from October **, to October **, 2017, to align with her billing date and a payment of $was applied to the credit card ending in ***. This payment covered the monthly period for Radio ID *** from September **, to October **, and for the period of September **, to October **, on Radio ID ending in ***. On October ** and November **, 2017, both monthly subscriptions renewed and the charges were applied to the credit card ending in ***. Upon the December **, 2017, renewal, we were unable to charge the credit card on file. On January **, 2018, *** *** downgraded the subscription on Radio ID ending in *** to a Mostly Music monthly subscription and paid the $balance with credit card ending in ***. On January **, 2018, both monthly subscriptions again renewed, however, we were unable to charge the credit card on file A member of our Corporate Solutions Team spoke with *** *** and reviewed the active subscriptions on her account. *** *** stated that the subscription on Radio ID ending in *** (KIA) was supposed to be cancelled in October. We advised her that we have no documentation of a cancel request for this receiver, however, at her request we cancelled the subscription and as a gesture of good will, we placed a service credit of $on her account and downgraded the subscription on Radio ID *** to a Mostly Music monthly subscription. Should *** *** have any further questions or concerns, we ask that she contact us utilizing out contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team *** *** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I was told by the corporate representative that my new credit card information was automatically sent to Sirius by my bank (as if I had instructed them to do so) and then they charged the additional charges to my accountIn the resolution, the same representative stated that actually, Sirius contacted my bank to get the informationTHIS SHOULD BE ILLEGAL IN THE USA!! Still VERY UNHAPPY with these deceptive people!!
*** * ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** ** *** *** *** *** *** *** *** *** ***
***
** *** *** *** * *** ***
*** *** ** *** *** *** *** *** *** *** Hello Mediator, *** *** states his complaint has not been resolved as his annual subscription was changed to a monthly days after hid purchase and he received no communication or provided no explanation On September **, 2016, *** *** annual subscription was changed to a monthly in error; which was corrected immediately. We would like to inform *** *** that the agent who made the error on his account has been retrained. Again, we would like to take this time to apologize for leaving *** *** with a negative impression of our SiriusXM Customer Care Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option *)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

June **, *** *** *** *** *** *** *** ***
***
** *** *** *** * *** ***
*** *** ** *** *** *** *** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We regret that
his recent experience led to a complaint with your agency. After researching, it was found that his complaint is regarding being contacted via e-mail for his son’s account A member of our Corporate Solutions team reached out to *** *** to discuss his concerns. We advised him that we have updated our records, including his request not to be contacted via e-mail. We would like to advise him we have removed his e-mail from his son’s account and that while we will make every effort to remove his e-mail, it can take up to business days to completely update all of our systems. During that time it is possible that he may receive a few more e-mails due to campaigns still in progress SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concerns. If you’d like to contact us regarding this matter, please use the information listed below Sincerely, Jo-Ann M*** SiriusXM Corporate Solutions Team ###-###-#### (option *)