Barb's Dog Grooming

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** I was contacted by the Corporate offices of Sirius XM and
the matter has been resolved Thank you...the mere mention of you has magic effects!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

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*** *** *** *** *** ** *** Hello Mediator, Thank you for contacting SiriusXM on *** ***’s
behalf. We regret that her recent experience led to a complaint with your agency. After researching *** ***’s account, it was found that her complaint resulted from the automatic renewal of her promotional rate subscription. Per the terms and conditions in our Customer Agreement, subscriptions automatically renew, at the rates in effect at the time of renewal until the subscriber calls us to cancel. During transactions subscribers are presented with automatic renewal information and after purchasing, subscribers are sent an email confirming the transaction; which includes automatic renewal information On August *, an All Access 3- month complimentary trial subscription was activated for *** ***. On October **, 2016, an All Access 6-month promotional rate subscription was purchased; which was to begin at the end of the trial on November *, 2016. Credit/Debit card ending in *** was placed on file for future billing. An email was sent to *** on October **, 2016, confirming the transaction; which also included automatic renewal informationThe 6-month promotional rate took effect on November *, 2016, charging the credit/debit card on file $34.10. On May *, 2017, at the end of the promotional rate term, her subscription automatically renewed to a full price package; which bills on a monthly term. On this date and at subsequent monthly terms, the subscription automatically renewed per the terms and conditions in the SiriusXM Customer Agreement, in each case charging the credit/debit card on file. On August *, 2017, at *** ***’s request, we cancelled the subscription and a refund of $ $was issued for the August *, renewal charge A member of our Corporate Solutions Team reached out to *** *** to further discuss her complaint. We reviewed our automatic renewal policy and advised her that we have no way of knowing if a radio is receiving signal unless we are contacted. We informed *** *** that we will issue an additional refund of $as this amount combined with the $already refunded, reflect the total monthly charges from February 2017. Should *** ***’s have any further questions or concerns, we ask that she contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option* )

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*** *** *** *** *** *** Hello Mediator, Thank you for contacting Sirius XM on *** ***s behalf. We
regret that her recent experience led to a complaint with your agency. After researching *** ***s account, it was found that her complaint was in regards to the transferability of the Lifetime Subscription associated with her previous vehicle (Honda Accord); which had been deactivated after SiriusXM received a change of ownership record from an automotive dealership for that vehicle. As a courtesy, on December **, a one-time out of policy transfer was permitted, which reinstated *** ***s Lifetime Subscription to her new vehicle On January *** 2009, *** *** purchased a Lifetime Subscription for her Radio Id ending in *** (Sportster 5). On March *, 2017, the Lifetime Subscription was transferred to Radio ID ending in *** (Honda Accord). On June **, 2017, the Lifetime Subscription associated with her Honda Accord was deactivated after SiriusXM received a change of ownership record from an automotive dealership for that vehicle. The change of ownership process; which resulted in the deactivation of her Lifetime Subscription was designed to stop the continuation of any subscription charges associated with vehicles that have been traded in to automotive dealers A member of the Corporate Solutions team reached out to *** *** to further discuss her complaint. We reviewed the terms and conditions for the Lifetime Subscription she purchased in 2009. We explained that Lifetime Subscriptions first associated with, or subsequently transferred to, a receiver installed by an automaker or automotive dealer in a vehicle are nontransferable, except in the event that the original receiver associated with the Lifetime Subscription is stolen, accidently damaged or is defective. For each permitted transfer to a subscription, a transfer fee will be charged. As a courtesy, a one-time out of policy transfer was permitted reinstating the Lifetime Subscription to her Radio ID ending in *** (Honda Pilot) with a $fee. We informed *** *** that the Lifetime Subscription is no longer transferable and will remain with Radio ID ending in ***. Should *** *** have any further questions or concerns, we ask that she contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***s concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team *** *** **

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*** *** *** *** *** * *** Hello Mediator, Thank you for contacting SiriusXM on *** ***’s behalf. We regret
that her recent experience led to a complaint with your agency. After researching, it was found that *** ***’s complaint is regarding a request to be no longer contacted by SiriusXM. On October **, upon receipt of this complaint, we updated our records with her Do Not Contact request. While we make every effort to honor *** ***’s request as soon as possible, please allow 3-business days for phone calls and email and up to days for mail requests to completely update in all of our systems. Should *** *** have any further questions or concerns, we ask that she contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team *** *** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***