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[redacted] [redacted] [redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] behalf We regret that her recent experience led to a complaint with your agency We have investigated [redacted] complaint regarding the charges to her credit card and determined it was due to an agent error in combination with her promotional rate subscription automatically renewing to full price package Per the terms and conditions in the Customer Agreement, subscriptions automatically renew at the rates in effect at the time of renewal On July *, 2015, [redacted] purchased a 6-month promotional rate subscription to begin at the end of her trial subscription A onetime credit card payment was made on this date for the $balance, but the agent made a processing error during this transaction and the credit card remained on file Her promotional rate subscription began on July **, and on January **, 2016, at the end of the promotional rate term, her subscription automatically renewed to a full price package, charging the credit card on file $ On July **, and January **, the credit card on file was charged $or each renewal A member of our Corporate Solutions team reached out to [redacted] to further discuss her complaint However, we were unsuccessful in speaking with her We have requested a refund for $321.00; which reflects the total amounts charged from [redacted] We sent [redacted] an email informing her of the steps that were taken to resolve her complaint and advised her that it may take 3-business days for her refund to be issued Should [redacted] have any further questions or concerns, we ask that she contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] ’s concernsIf you’d like to contact us regarding this matter, please use the information listed below [redacted] Sincerely, Geraldine R [redacted] Sirius XM Corporate Solutions Team ###-###-#### (option *)

[redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] behalfWe regret that his experience led to a complaint with your agency After researching [redacted] account, it was found that his complaint regarding charges on his credit card resulted from the automatic renewal of his promotional rate subscription to standard rates Per the terms and conditions in the SiriusXM Customer Agreement, subscriptions automatically renew until the subscriber calls us to cancelOn July **, 2013, [redacted] contacted SiriusXM to request cancellation of the radio with the ID ending in *** In lieu of cancellation, he purchased a month promotional rate subscription and payment was made via credit card On December **, 2013, the subscription automatically renewed to a quarterly term at standard rates and the credit card on file was charged Since that time, the subscription continued to automatically renew, quarterly, and charge the credit card on file On April *, 2016, [redacted] called us requesting to cancel the subscription In lieu of cancelation, he accepted another month promotional rate subscription and was issued a refund of $for unused service from the last $payment received on February **, At that time, [redacted] requested a refund for the previous years from December to February as well; however, his request was denied as there was no prior request for cancellationA member of our Corporate Solutions team reached out to [redacted] to discuss his concerns We spoke with his wife and advised her, subscriptions automatically renew until the customer calls us to cancel[redacted] stated that they contacted their credit card company and they have disputed of the payments taken As a gesture of good will, we offered to provide a refund for the most recent charge of $and provide them with an annual subscription at no cost; which was accepted [redacted] was advised that the subscription is set to automatically renew on April *, 2017, their credit card was removed from our files and they will receive an invoice upon renewal Should they have any further questions or concerns, we ask that they contact us utilizing our contact information belowSiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] concerns If you’d like to contact us regarding this matter, please use the information listed belowSincerely, Geraldine R [redacted] SiriusXM Corporate Solutions Team ###-###-#### ( [redacted] *)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I never authorized any automatic payments from my credit cardNever received an email my card was chargedThis is outright fraud I will also be disputing the charges through my credit card companyThis practice by Sirius is an orbit disgraceTheir product is so bad they have to deceiver people to try and generate revenue In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] [redacted] [redacted] Hello Mediator, [redacted] states his complaint has not been resolved as his annual subscription was changed to a monthly days after hid purchase and he received no communication or provided no explanation On September **, 2016, [redacted] annual subscription was changed to a monthly in error; which was corrected immediately We would like to inform [redacted] that the agent who made the error on his account has been retrained Again, we would like to take this time to apologize for leaving [redacted] with a negative impression of our SiriusXM Customer Care Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] concernsIf you’d like to contact us regarding this matter, please use the information listed below [redacted] Sincerely, Geraldine R [redacted] Sirius XM Corporate Solutions Team ###-###-#### (option *)

[redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] s behalf We regret that her experience led to a complaint with your agency After reviewing her account, it was found that [redacted] s complaint in regards to charges associated with the automatic renewal of her subscription resulted from a misunderstanding regarding invoice billing Per the terms and conditions in our Customer Agreement, subscriptions automatically renew until the subscriber calls us to cancel Selecting an Invoice as a method of payment does not prevent the automatic renewal of the subscription On December **, 2016, [redacted] purchased a 6-month promotional rate subscription and made a onetime credit card payment of $ [redacted] was read a disclosure confirming her transaction, which also included automatic renewal information On July ** 2017, at the end of the promotional term, her subscription automatically renewed to a full price package which bills on a semi-annual term, and an invoice for $was sent via mail A member of our Corporate Solutions Team reached out to [redacted] to discuss her concerns We reviewed the automatic renewal policyAs a gesture of good will, we cleared balance owing of $ Should [redacted] have any further questions or concerns, we ask that she contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] s concernsIf you’d like to contact us regarding this matter, please use the information listed below [redacted] Sincerely, Jo-Ann M [redacted] **

June 12, The Revdex.com Serving Metropolitan New YorkMediatorEast 33rd Street– 12th FloorNew York, NY Re: Revdex.com Complaint ID [redacted] , [redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] ’s behalf We regret that his experience led to a complaint with your agency After researching [redacted] ’s account, it was found that his complaint resulted from technical issues he is experiencing while attempting to use our Internet Radio and NavTraffic services A member of our Corporate Customer Relations team reached out to [redacted] and apologized for the inconveniences he is experiencing We assured him that we are attentively working on our Internet ServicesWe would also like to advise him that the SiriusXM app will need to be updated to our newest versionAs a gesture of good will, we issued a refund for $to cover the cost of the Internet service We informed [redacted] that he will need to take his vehicle to the dealership to look at the NavTraffic issue that is occurringShould he have any further questions or concerns, we ask that he contact us utilizing our contact information belowSiriusXM values each customer and is committed to providing stellar serviceWe have taken appropriate measures to resolve [redacted] ’s concernIf you’d like to contact us regarding this matter, please use the information listed below SIRIUS XM Radio IncTo: [redacted] Attention: Customer Care [redacted] *** Sincerely, [redacted] SiriusXM CorporateCustomer Relations Team###-###-####(option 3)

[redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] ’s behalf We regret that his recent experience led to a complaint with your agency After review, it was found that [redacted] ’s complaint regarding the automatic renewal of his subscription after cancelation was due to a misunderstanding involving multiple accounts Upon review, we found two active accounts under the contact information [redacted] provided on his complaint Account [redacted] , currently has a Mostly Music monthly subscription active for a Volvo S60; which has been automatically renewing charging the credit card on file $per month Account [redacted] , currently has an active All Access annual subscription for an Onyx EZ Radio that was ordered on August *, Per our Terms and Conditions, when purchasing an eligible radio from the SiriusXM online store, a subscription is required to be purchased in order to receive the discounted price on the radio Radios purchased are shipped pre-activated with a subscriber selected subscription and the credit card used to purchase the radio is then placed on the account to pay for subscription renewals The Onyx EZ was activated on August *, 2017, however, the Radio ID ending in ***; which was paid up until March **, 2018, remained active on the account until August **, 2017, when it was swapped with the Onyx and changed to an All Access Monthly subscription A refund of $was issued on August **, A member of our Corporate Solutions Team made several attempts via phone and email to contact [redacted] , however, we have been unsuccessful in speaking with him to date We remain interested in speaking with him and reviewing his two accounts and we ask that he contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] ’s concernsIf you’d like to contact us regarding this matter, please use the information listed below[redacted] Sincerely, Geraldine R [redacted] Sirius XM Corporate Solutions Team [redacted] **

[redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] behalf We regret that her recent experience led to a complaint with your agency After researching [redacted] account, it was found that her complaint is regarding the automatic renewal of her subscription Per the terms and conditions in our Customer Agreement, subscriptions automatically renew at the rates in effect at the time of each renewal, until the subscriber calls us to cancel During the purchase of the promotional rate subscription, [redacted] would have been prompted to agree to the automatic renewal terms of her subscription In addition, an email confirming the transaction was sent to the email address on file, which included automatic renewal information On October *, 2015, [redacted] purchased a month promotional rate subscription herself via our Online Account Center (our “OAC”) On March *, 2016, at the end of the promotional rate term, her subscription automatically renewed to a full price package which bills on a monthly term, charging the credit card on file $ On March **, 2016, [redacted] called us to cancel her subscription and in lieu of cancelation, she accepted another month promotional rate subscription An email was sent confirming the transaction; which included automatic renewal information and upcoming renewal charges On August 14, 2016, at the end of her promotional rate term, her subscription automatically renewed to a full price package which bills on a quarterly term charging her credit card $ The quarterly subscription automatically renewed again on November *, and February *, 2017, charging the credit card on file $each renewal On February *, 2017, [redacted] called us to cancel the subscription; which we processed immediately and a refund of $was issued A member of our Corporate Solutions Team reached out to [redacted] to further discuss her concerns We reviewed the automatic renewal policy and explained that subscriptions renew at current rates We informed her that promotional rate subscriptions are intended for one-time use and are subject to automatic renewal As a courtesy, we issued an additional refund for $which reflects the charges from August 14, and November *, minus the $that she stated she was advised her subscription would renew for Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] concernsIf you’d like to contact us regarding this matter, please use the information listed below [redacted] Sincerely, Geraldine R [redacted] Sirius XM Corporate Solutions Team ###-###-#### (option *)

[redacted] [redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] behalf We regret that his recent experience led to a complaint with your agency After researching [redacted] account, it was found that his complaint is regarding the automatic renewal of his subscription Per the terms and conditions in our Customer Agreement, subscriptions automatically renew at the rates in effect at the time of each renewal, until the subscriber calls us to cancel We were unable to locate any prior request to cancel his subscription On March **, 2016, [redacted] purchased a 6-month promotional rate subscription placing his credit card on file for future renewals An email was sent on this date confirming the transaction; which included automatic renewal information On September **, 2016, at the end of his promotional rate term, his subscription automatically renewed to a full price package which bills on a monthly term, charging the credit card $ We show no request for cancelation and his subscription continued to renew on a monthly term On January **, 2017, [redacted] called us to cancel his subscription At that time he was provided with a credit of $for the previous monthly charges and provided with another 6-month promotional rate subscription A refund of $was issued back to his credit card on January **, A member of our Corporate Solutions Team spoke with [redacted] to further discuss his complaint We reviewed the terms and conditions of our automatic renewal policy and explained that we showed no request to cancel his subscription until January **, We explained that he was provided with a 6-month promotional rate subscription and a refund of $and advised him that we will not be providing him with another months at no cost [redacted] insisted that he called us several times to cancel; however he would just receive a runaround and he requested for a full refund of the credit that he was provided As a onetime courtesy, we refunded an additional $ A Future Deactivation Date was set for July *, to prevent the automatic renewal of his subscription Should [redacted] have any further questions or concerns, we ask that he contact us utilizing out contact information below SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] concernsIf you’d like to contact us regarding this matter, please use the information listed below [redacted] Sincerely, Geraldine R [redacted] Sirius XM Corporate Solutions Team ###-###-#### (option *)

[redacted] *** Re: Revdex.com Complaint [redacted] , [redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] behalfWe regret that his experience led to a complaint with your agency After researching [redacted] account, it was found that his complaint is in regards to the transferability of his subscription from his old vehicle to his new vehicle Due to system limitations, we are unable to transfer the remaining term of a subscription as a follow on to a trial subscription; however, subscribers can apply credits generated from subscription paid in advance towards costs on the new vehicleOn April *, 2016, [redacted] called to transfer the remaining rate subscription from his radio ID ending in [redacted] ( [redacted] ) to the radio ID ending in [redacted] ( [redacted] ); as the Ridgeline was sold The radio ID ending in [redacted] was cancelled, resulting in a credit balance of $ [redacted] Tacoma purchase provided him with a month trial subscription and as we were unable to transfer the remaining term from his Ridgeline, a new subscription was purchased for an annual term On June **, 2016, at the end of his trial subscription, a new annual term began for a total of $165.68, leaving an owing balance of $after the $credit was used On August *, 2016, a late fee was added, bringing the balance to $ When payment was not received, his subscription went inactive for nonpayment, leaving a credit of $for unused service On August *, 2016, his account was removed from non pay, leaving a balance of $ On September **, 2016, his account again went into non pay and a late fee was added, leaving a credit of $ On September **, 2016, his account was removed from non pay and his subscription was restored to active service, leaving a balance of $A member of our Customer Solutions Team reached out to [redacted] to further discuss his complaint We explained both the agent and system limitations, based on what he requested As a good will gesture, we credited his account to reflect a $balance Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information belowSiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] ’s concernsIf you’d like to contact us regarding this matter, please use the information listed below Sincerely, Geraldine R [redacted] Sirius XM Corporate Solutions Team###-###-#### (option *)

[redacted] Hello Mediator, [redacted] states his complaint has not been resolved due to the fact that he did file the paperwork for the class action law suit, but he did not return the papers He is requesting for his Lifetime subscription to be transferred without with $transfer fee and a copy of the termsFrom June **, until September *, 2007, Lifetime subscription is transferable a maximum of three times On or after September *, 2007, Lifetime subscriptions associated with home, portable or dock & play radios can be transferred a maximum of three times Lifetime subscriptions first associated with or transferred to radios installed in vehicles by automakers or dealers are NOT transferable unless the radio is stolen, accidentally damaged or defective Once a lifetime subscription associated with a home, portable, or dock & play radio is transferred to a radio installed by an automaker or dealer, the subscription becomes non-transferable There is a $fee for each permitted transfer Each of the fees, which you may be charged will be subject to applicable taxes.A member of our Corporate Customer Relations team spoke with [redacted] and reviewed the terms of his Lifetime subscription We transferred his Lifetime subscription to his new vehicle and waived the transfer fee, as a one-time courtesy At [redacted] ’s request, a copy of the Customer Agreement will emailed to him SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] ’s concernIf you’d like to contact us regarding this matter, please use the information listed below.SIRIUS XM Radio Inc[redacted] ***Sincerely, [redacted] **

[redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] ***’s behalf We regret that her recent experience led to a complaint with your agency After researching [redacted] ***’s account, it was found that her complaint is in regards to a trail subscription she was provided along with the transferability of her promotional rate subscription from her old vehicle to her new vehicle Due to system limitations, we are unable to transfer the remaining term of a subscription as a follow on to a trial subscription; however, subscribers can apply credits generated from subscriptions paid in advance towards subscription costs on the new vehicle On February **, 2016, [redacted] called to transfer the remaining promotional rate subscription from her Radio ID ending in [redacted] (Cruze) to the Radio ID ending [redacted] (Malibu); as the Cruze was sold The Radio ID ending in [redacted] was cancelled, resulting in a credit balance of $for services paid in advance [redacted] was then advised that Radio ID [redacted] was currently activated on a trial subscription As we were not yet notified by the dealer, the current trial subscription was on a month trial for the dealership; which was the reason her trial was cancelled and she lost service On May **, 2016, [redacted] was provided with an All Access annual; subscription at no cost, as she was advised by a previous agent that her trial service would be valid until April A member of our Corporate Solutions Team reached out to [redacted] to further discuss her concerns [redacted] stated that her issue was previously resolved, but she could not understand why her previous service could not have been added to the trial We explained both the agent and system limitations, based on what she had requested Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information listed below SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] ***’s concerns If you’d like to contact us regarding this matter, please use the information listed below [redacted] Sincerely, Geraldine R [redacted] SiriusXM Corporate Solutions Team ###-###-#### [redacted] **

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The reason their numbers do not add up is because they do not disclose that the Music Royalty Fee is also taxedSince the Music Royalty Fee is being taxed it is probably because the state considers it to be part of the cost of serviceTherefore Sirius is being disingenuous when it separates it out as a separate feeNext thing you know they will be instituting fuel surcharges for the cost of launching their satellites or maybe I shouldn't give them any ideasThis all stems for a lack of disclosure by the agents, who in all fairness probably are not trained to explain the complex nature of their service's billing practices In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

August **, [redacted] [redacted] , [redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] behalf We regret that his recent experience led to a complaint with your agency We have investigated [redacted] complaint regarding his credit card being charged for another subscriber’s service and determined it was due to agent error On June **, we received a request to activate a subscription for [redacted] ***; however, our agent activated the device on another subscribers account with the same name and state as [redacted] *** A credit card payment of $was applied to the account on June **, and $on July *, A member of our Corporate Solutions Team reached out to [redacted] to discuss his concerns We apologized for any inconvenience and frustrations that he may have experienced due to this error We confirmed that his credit card was removed from the other subscribers account and advised him that a refund of $will be issued Check [redacted] was issued on August **, and sent to [redacted] *** Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] concernsIf you’d like to contact us regarding this matter, please use the information listed below [redacted] Sincerely, Geraldine R [redacted] Sirius XM Corporate Solutions Team ###-###-#### (option *)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I reminded the woman who was handling my case that several Attorneys General sued Sirius/XM several years ago over its billing practices and, as a result, Sirius/XM ended up paying out over $million and were told specific things they had to do in order to comply with the court's orders Further, I filed my most recent complaint with the Revdex.com because I was receiving notices from XM that my radio would be turned off in TWO days The notices were coming when I was days late with the second bill (not days as she stated) I said to the woman handling the account "I agree I'm in arrears for the past due amount of $ and I'm willing to pay that but it's only days since you've renewed my subscription for this month and you can't say I'm late for this month yet That would be like your Electric Company sending out your Bill on February * and on Feb [redacted] threatening shutoff."The woman said she understood and offered me a "trial" rate for one year for $a year plus taxes that brings the subscription to $a year I told her I would not go on autopay I said I wanted an invoice sent to me for $and as soon as I get it I will mail a check in (we are without a computer at the moment) I also asked for confirmation that, per the court order from the suit of several years ago I would be notified IN ADVANCE OF RENEWAL what the new subscription rate will be in enough time for me to decide whether we want to renew at that rate I can also choose to call Siriat that time, if I so choose, to revert back to a monthly invoice At several points through the conversation I stressed I would no longer go back to autopay because of the problems they caused.Once all my questions were answered I agreed to their "trial" offer rate (which, I was told makes no changes to the package I've been subscribing to) and my issues with that company have been resolved for the time being Sincerely, [redacted]

January **, [redacted] Re: [redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] behalf We regret that her recent experience led to a complaint with your agency After researching [redacted] account, it was found that her complaint regarding a trial offer that was not honored was the result of an agent error combined with SiriusXM receiving paperwork to deactivate the service due to the vehicle being sold A member of our Customer Solutions Team reached out to [redacted] to further discuss her complaint We apologized for any miscommunication she received regarding the trial subscription with the vehicle she purchased We explained that Hertz rentals vehicles are usually active on a month demo subscription for rentals, when she contacted us regarding the purchase of this vehicle; the radio ID was already active on the month trial On December **, 2016, SiriusXM received paperwork from the dealership advising us that the vehicle was sold and to cancel the trial subscription As a gesture of good will, we provided [redacted] with 6-months of service at no cost A Future Deactivation Date was set for July *, Should [redacted] have any further questions or concerns, we ask that she contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] ’s concernsIf you’d like to contact us regarding this matter, please use the information listed below [redacted] Sincerely, Geraldine R [redacted] Sirius XM Corporate Solutions Team ###-###-#### (option *)

October *, [redacted] [redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] behalf We regret that his experience led to a complaint with your agency After researching [redacted] account, it was found that his complaint regarding his subscription being changed from an annual to a monthly subscription resulted from agent error On September **, 2016, [redacted] visited [redacted] and purchased an All Access annual subscription via our Online Account Center making a credit card payment for $ Later that day, he contacted our Customer Service department to cancel and was offered the All Access annual subscription at a promotional rate; which he accepted A refund for $was issued On September **, 2016, his subscription was temporarily changed to an All Access monthly subscription on error and was then placed back on the annual All Access subscription A member of our Corporate Solutions team reached out to [redacted] to further discuss his complaint We apologized for any inconvenience he experienced and advised him that his account was corrected [redacted] requested that we cancel his subscription; which we processed immediately and issued a refund of $via check number [redacted] on September **, We have updated the contact preferences on his account to Do Not Contact While we make every effort to honor [redacted] request as soon as possible, please allow 3-business days for phone calls and email and up to days for mail requests to completely update in all of our systems Should MrPettenuzzi have any further questions or concerns, we ask that she contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] concernsIf you’d like to contact us regarding this matter, please use the information listed below [redacted] Sincerely, Geraldine R [redacted] Sirius XM Corporate Solutions Team ###-###-#### (option *)

[redacted] Hello Mediator, Thank you for contacting Sirius XM on [redacted] ’s behalf We regret that his recent experience led to a complaint with your agency After researching [redacted] ’s account, it was found that his complaint relates to frustration he experienced with Customer Care when attempting to have an invoice sent for his current active subscription and cancel a subscription for a vehicle he no longer owns A member of the Corporate Solutions team spoke with [redacted] and apologized for any frustration he experienced We reviewed his current active subscriptions on Radio ID [redacted] (Kia Soul) and Radio ID ***; which are currently on a month subscriptions; that will automatically renew on December **, We further advised him that the 6-month subscription provided on Radio ID ***, renewed on April *, and as we received no payment for this radio, it was cancelled and the owing balance written off his account [redacted] stated he was not receiving invoices for his renewal, however, an invoice will not be sent until the renewal on We changed the payment method on his account to e-bill and advised him that upon his renewal he will receive a bill via email As a gesture of good will, we provided [redacted] with a service credit of $to be used towards his upcoming renewal Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] s concernsIf you’d like to contact us regarding this matter, please use the information listed below [redacted] Sincerely, Geraldine R [redacted] Sirius XM Corporate Solutions Team [redacted] **

[redacted] [redacted] [redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] ***’s behalf We regret that her experience led to a complaint with your agency After researching [redacted] ***’s account, it was found that her complaint is in regards to the transferability of her promotional rate subscription from her old vehicle to her new vehicleDue to system limitations, we are unable to transfer the remaining term of a subscription as a follow on to a trial subscription; however, subscribers can apply credits generated from subscriptions paid in advance towards subscription costs on the new vehicle In addition, Check No [redacted] , in the amount of $44.47, was issued on September **, A member of our Corporate Solutions Team spoke with [redacted] to further discuss her complaint We again explained to [redacted] that due to system limitations, we are unable to transfer the remaining term of the subscription as a follow on subscription However, the current credit of $for unused service would be applied towards subscription costs on her new vehicle; which is currently on a trial subscription until December **, We also advised [redacted] that Check No [redacted] , in the amount of $44.47, was issued on September **, 2017; however, our bank shows the check was not cashed In lieu of the check refund, we placed the $back on her account to be used towards future service As a gesture of good will, we also provided her with an additional service credit of $for her inconvenience We advised [redacted] that the All Access audio subscription will continue after her trial and she will not accrue any charges until December **, as the credit on her account will cover the cost of this service [redacted] was advised that on December **, 2018, her subscription will automatically renew and she will receive an invoice for the balance once her remaining service credit is drawn on Should [redacted] *** have any further questions or concerns, we ask that he contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] ***‘s concernsIf you’d like to contact us regarding this matter, please use the information listed below [redacted] Sincerely, Geraldine R [redacted] Sirius XM Corporate Solutions Team [redacted] **

November 3, 2015The Revdex.com Serving Metropolitan New YorkMediatorEast 33rd Street – 12th Floor New York, NY 10016Re: Revdex.com Complaint [redacted] , [redacted] Hello Mediator,Thank you for contacting SiriusXM on [redacted] behalf We regret that his recent experience led to a complaint with your agency and have researched his account [redacted] complaint regarding the transfer of his Lifetime Subscription to his new vehicle resulted from the Customer Agreement terms and conditions which state that Lifetime subscriptions for receivers installed in vehicles are non-transferable and non-refundable A member of our Corporate Solutions team reached out to [redacted] and reviewed the Terms and Conditions for his Lifetime subscription When a Lifetime subscription is purchased for a vehicle, the subscription is non-transferable and non-refundable We transferred his Lifetime subscription to his new vehicle, as a courtesy, and informed him that if this vehicle is traded in, the Lifetime Subscription will not be transferred again We explained that there will now be channel lineup differences as the radio in his new vehicle is on a different platform At [redacted] request, we upgraded his Select subscription to a Premier Subscription and an invoice will be sent for $difference We also waived the $swap fee for the Lifetime transfer as a onetime courtesy Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below.SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] concerns If you’d like to contact us regarding this matter, please use the information listed below.SIRIUSXM Radio Inc [redacted] Sincerely,Geraldine R [redacted] **