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June *, 2015 The Revdex.com Serving Metropolitan New YorkMediator** *** *** *** * *** *** *** ** *** Re: Complaint# ***, *** *** *** Hello Mediator, Thank you for contacting Sirius XM on *** ***’s behalf *** ***’s
complaint is in regards to an automatic renewal she did not agree too. She stated she was informed the only way the service would renew is if she contacted Listener Care. As she was charged she received several overdraft fees that she would like refundedA member of our Corporate Customer Relations team reached out to *** *** and advised her of SiriusXMs terms and conditions on automatic renewal and over draft fees*** *** requested that the call be listened too as she claims she was never informed of the automatic renewal. We are currently investigating her concerns and we will reach out as soon as we have an update.SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concerns. Our customer has been provided contact information if any additional support is needed. If you’d like to contact us regarding this matter, please use the information listed below. SIRIUSXM Radio Inc.To: *** ** ***Attention: Customer Care*** *** ** *** *** *** *** *** ** *** Sincerely, *** ***Sirius XM Corporate Customer Relations Team###-###-#### (Option 3)

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*** *** *** *** *** * *** Hello Mediator, Thank you for contacting SiriusXM on *** ***’s behalfWe regret that her
recent experience led to a complaint with your agency. After researching, it was found that *** ***’s complaint resulted from SiriusXM’s automatic renewal policy and promotional rate subscriptions. Per the term and conditions in the SiriusXM Customer Agreement, subscriptions automatically renew, at the rates in effect at the time of each renewal, until the subscriber calls us to cancel. Promotional rate subscriptions are intended for one-time use and automatically renew at current rates On April **, 2015, *** *** purchased a 5-month promotional rate subscription for Radio ID ending in ***. A confirmation email was sent to *** *** on April **, confirming the transaction; which also included automatic renewal information. On September **, 2015, at the end of the promotional rate term, her subscription automatically renewed to a full price package; which bills on a quarterly term, charging the credit card on file $53.99. Since that time the subscription automatically renewed on a quarterly basis, charging the credit card on file. On October **, 2017, *** *** called us requesting to cancel the subscription; which we processed immediately, leaving a credit of $for unused service. An additional credit of $was applied to her account and a refund of $was issued; which was the quarterly charge from the September **, 2017, renewal A member of our Corporate Solutions Team reached out to *** *** to further discuss her complaint. We explained that her subscription automatically renewed, per our terms and conditions, until the subscriber calls us to cancel. We confirmed that her subscription was cancelled on October **, and a refund of $was received. We informed *** *** that unfortunately we have no way of knowing if her device is being used or not, therefore the charges from September will not be refunded. As a gesture of good will, we issued an additional refund of $for the renewal charge from June **, 2017. Should *** *** have any further questions or concerns, we ask that she contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concernsIf you’d like to contact us regarding this matter, please use the information listed below. *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team *** *** **

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*** *** ** *** *** *** *** *** *** * *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We regret
that her recent experience led to a complaint with your agency. After researching *** *** account, it was found that her complaint is in regards to the transferability of her Lifetime Subscription On May **, 2007, *** *** purchased a “Sirius” Select Lifetime subscription for her radio. As per the terms and conditions in the Customer Agreement at that time, subscribers were allowed to transfer his or her lifetime subscription to a new receiver up to three times subject to a $fee for each transfer A member of our Customer Solutions Team reached out to *** *** to further discuss her complaint. We reviewed the terms and conditions of the Lifetime Subscription and advised her that we could transfer the subscription to her new vehicle for the $transfer fee; which *** *** declined stating she does not agree to the transfer fee. We remain interested in working with *** *** and should she decide to transfer her Lifetime Subscription to her new vehicle, we ask that she contacts us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option *)

June *, 2015 The Revdex.com Serving Metropolitan New YorkMediator** *** *** *** * *** *** *** ** *** Re: Complaint# ***, *** *** * *** Hello Mediator, Thank you for contacting Sirius XM on *** ***’s behalf ***
***’s complaint is in regards to phone calls he continues to receive asking him to renew his subscription. He wants these calls stopped immediately. A member of our Corporate Customer Relations team reached out to *** *** via email and we advised him that we added his number ###-###-#### to the Do Not Call list. We were unable to locate an account with the information he provided so we added his phone number to the Do Not Call list. This process can take 7-business days to completely update all campaigns currently in progress. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concerns. Our customer has been provided contact information if any additional support is needed. If you’d like to contact us regarding this matter, please use the information listed below. SIRIUSXM Radio Inc.To: *** ** ***Attention: Customer Care*** *** ** *** *** *** *** *** ** *** Sincerely, *** ***Sirius XM Corporate Customer Relations Team###-###-#### (Option 3)

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*** *** *** *** *** ** *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We
regret that his recent experience led to a complaint with your agency. We have investigated M** *** complaint regarding being billed the incorrect amount and determined it was due to his promotional rate subscriptions automatically renewing to full price packages. Per the terms and conditions in the Customer Agreement, subscriptions automatically renew at the rates in effect at the time of renewal A member of our Customer Solutions Team reached out to *** *** to further discuss his complaint. We reviewed the automatic renewal policy and explained that subscriptions renew at current rates. We informed him that promotional rate subscriptions are intended for one-time use and are subject to automatic renewal. We explained further that promotional rates only apply during the initial term and they too renew at the non-promotional rates in effect at the time of each renewal. As a courtesy, we honored *** *** request for consecutive promotions. We consolidated his and his wife’s account, as she is currently on a trial subscription and as a gesture of good will; we offered to provide *** *** with a complimentary All Access subscription for radio ** *** on October **, once his current subscription expires. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option *)

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*** *** ** *** Re: Revdex.com Complaint ***, *** *** Hello Mediator, Thank you for contacting Sirius XM on *** *** behalf. We regret that his recent
experience led to a complaint with your agency. After researching *** *** account, it was found his complaint was regarding a misunderstanding related to his subscription datesOn April **, 2015, *** *** annual Mostly Music subscription renewed and an invoice was sent for $for the service period from April **, to April **, 2016. On April **, 2015, *** *** contacted us to make a credit card payment for this amount. On April **, 2015, a check payment for $was posted to the account. On May **, a refund of $was requested, as refund requests for check payments need to remain on the account for seven (7) days to allow time for any bank activity. On May **, the duplicate payment was issued back to the credit card on file. Unfortunately, we have no way of knowing that a device is not receiving our signal, unless we are informed by the subscriber. On January **, 2016, the subscription was cancelled as requested; which left a credit of $for unused service from January **, to April **, 2016. On March *, 2016, this amount was refunded via check number ***A member of our Corporate Solutions team reached out to *** *** to discuss his concerns, however we have been unsuccessful in continuing the conversation with him. *** *** was issued a refund of $for the duplicate payment and $for unused service after the cancelation of his annual subscription. As previously stated, we have no way of knowing that a device is not receiving our signal, unless we are informed by the subscriber. As a gesture of good will, we provided him with a $service credit for future services for the service period from April **, to April **, 2015. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information belowSiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concerns. If you’d like to contact us regarding this matter, please use the information listed belowSincerely, Geraldine R*** SiriusXM Corporate Solutions Team ###-###-#### (option *)

December **,
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*** *** ** *** *** *** *** *** * ***Hello
Mediator,Thank you for contacting
SiriusXM on *** *** behalf. We regret that his experience led to a
complaint with your
agency. After researching *** ***
account, it was found that his complaint relates to a refund that was issued
back to a different customer with the same name when the two accounts were consolidated
in errorA member of our Corporate Customer Solutions
team reached out to *** *** and apologized for any inconvenience he
experienced. Check***-***-***for $
was issued on December **, and sent to *** *** *** *** ** ***. Please be advised that the average
turnaround time for refund checks to be issued is to
business days. Should *** *** have any further questions
or concerns, we ask that he contact us utilizing our contact information below.SiriusXM values each customer and is
committed to providing stellar service. We have taken appropriate measures to resolve *** *** concerns. If you’d like to contact us regarding this
matter, please use the information listed below.SIRIUSXM
Radio Inc*** *** ** ***
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*** *** ** *** Sincerely,Geraldine
R***SiriusXM
Corporate Solutions Team###-###-####
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** *** *** *** * ** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We regret that her experience led to a complaint with your agency. After
researching *** *** account, it was found that her complaint is in regards to being contacted by mail for solicitation purposes following a visit to her dealership. *** ***s address has been changed since her last Do Not Mail request and our records have been updated to reflect her Do Not Mail request at her current address If you are a SiriusXM subscriber, or if you have a business relationship created by the purchase or lease of an automotive vehicle which came with a complimentary trial period of SiriusXM services, you may be contacted by SiriusXM. *** *** had a complimentary trial subscription that expired on March **, We have updated our records with *** *** request to not contact her at telephone number ***, address *** * *** ** *** *** ** *** and email ***. We would like to advise her that while we make every effort to honor her request as soon as possible, it can take up to business days for phone and email and up to business days for mail requests to completely update in all of our systems. During that time, it is possible she may receive a few more calls/mailings due to campaigns still in progress. Also, your Do Not Mail preference setting will expire in years from the date of your request. Should *** *** have any further questions or concerns, we ask that she contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option *)

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*** *** *** ** *** *** *** ***Hello Mediator,Thank you for contacting SiriusXM on *** ***’s behalf. We regret that his recent
experience led to a complaint with your agency. After researching *** ***’s account, it was found that his complaint is already being handled by SiriusXM via the process to support the Consumer Resolution Program (Restitution). The Consumer Resolution Program was launched as a result of the multi-state settlement agreement. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concernIf you’d like to contact us regarding this matter, please use the information listed below.SIRIUS XM Radio Inc.*** *** ** ***
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*** *** behalf. We regret that her recent experience led to a complaint with your agency. After researching, it was found that *** ***’ complaint resulted from SiriusXM’s automatic renewal policy and promotional rate subscriptions. Per the terms and conditions in our Customer Agreement, subscriptions automatically renew, at the rates in effect at the time of each renewal, until the subscriber calls us to cancel. Promotional rate subscriptions are intended for one-time use and automatically renew at current rates. On May **, 2017, *** *** purchased a 6-month promotional rate subscription for two receivers and made a onetime credit card payment for the $balance on June *, 2017. On May **, an email was sent to her confirming the transaction; which included automatic renewal information. On October *, *** *** contacted us requesting to cancel the subscription for Radio ID ending n ***; which we processed immediately, leaving a credit of $10.09. On November **, 2017, at the end of the promotional rate term on Radio ID ending in ***, her subscription automatically renewed to a full price package at the cost of $and an invoice was sent for $balance after using the $credit. On December *, 2017, *** *** purchased a 12-month promotional rate subscription for Radio ID *** and made a onetime credit card payment for the $68.34. A Future Deactivation Date (FDD) was set for December *, to prevent the automatic renewal of her subscription. On December **, 2017, *** *** contacted us requesting to cancel the subscription on Radio ID *** and in lieu of cancelation, she accepted a 12- month promotional rate subscription. She was provided with a service credit of $to cover the balance for service from her renewal on November **, to December **, and a onetime credit card payment was made for the $balance A member of the Corporate Solutions team spoke with *** *** and informed her that auto renewal is a business practice for SiriusXM. We want our subscribers to be aware of auto renewal and during transactions subscribers are presented with automatic renewal information and after purchasing, subscribers are sent an email confirming the transaction which includes automatic renewal information. We offered to place a Future Deactivation Date (FDD) for December **, to prevent the auto renewal of her subscription on Radio ID ***; which she accepted. We would like to advise *** *** that the confirmation cancelation number on Radio ID *** for December *, is *** and *** on Radio ID *** for December **, 2018. Should *** *** have any further questions or concerns, we ask that she contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’ concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team *** *** **

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*** *** *** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** ***’s behalf. We regret
that his recent experience led to a complaint with your agency. After researching *** ***’s account, it was found that his complaint regarding invoices he received with an outstanding balance resulted from a misunderstanding regarding the automatic renewal of his subscription. Per the terms and conditions of the SiriusXM Customer Agreement, subscriptions automatically renew at the rates in effect at the time if each renewal until the subscriber calls us to cancel. Choosing to receive invoices, as opposed to direct credit card billing, does not stop the automatic renewal. In addition, promotional rate subscriptions automatically renew at current rates. His outstanding balance has been removed. On December *, 2016, *** *** purchased a 5-month promotional rate subscription for Radio ID ending in ***. An email was sent confirming the transaction; which included automatic renewal and future billing information. On May *, 2017, at the end of the promotional rate term, his subscription automatically renewed to a full price term; which bills on a quarterly term and an invoice was sent for $56.64. On June **, 2017, his subscription went inactive for non-payment, leaving a balance of $for used service; which included a $late fee A member of our Corporate Solutions Team reached out to *** *** to further discuss his concerns. We reviewed the terms and conditions of our automatic renewal and explained that invoice payment does not prevent the automatic renewal from occurring. We informed *** ***, as a courtesy, we removed the $balance. *** *** reactivated his subscription on a 6-month promotional rate subscription and a onetime credit card payment was made for $34.10. We advised *** *** that his subscription will automatically renew on December **, and an invoice will be sent on this date. *** *** was optto receive a billing reminder notification. Should *** *** have any further questions or concerns, we ask that she contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve MrFisher’s concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option *)

February **, The Revdex.com Serving Metropolitan New York Mediator ** *** *** *** * *** ***
*** *** ** *** Re: Revdex.com Complaint ***, *** *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalfWe regret that her recent experience led to
a complaint with your agency. After researching *** *** account, it was found that his complaint resulted from a misunderstanding regarding the cost of a Basic Plus subscription that was advertised onlineA member of our Corporate Solutions team reached out to *** *** to discuss his concerns. We informed him that the cost of the Basic Plus subscriptions is $per month and $per year, (plus fees and taxes) as the promotional pricing of $per month and $per year (plus fees and taxes) has ended. As a gesture of good will, we provided *** *** with a $service credit and activated his account on the Basis Plus annual subscription. Should he have any further questions or concerns, we ask that he contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concerns. If you’d like to contact us regarding this matter, please use the information listed belowSincerely, Geraldine R*** SiriusXM Corporate Solutions Team ###-###-#### (option *)

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*** *** ** *** *** *** *** *** ***Hello Mediator,Thank You for contacting SiriusXM on *** *** behalf. We regret that her recent experience led
to a complaint with your agency. After researching *** *** account, it was found her complaint regarding charges to her credit card resulted from the automatic renewal of her subscriptions. Per the terms and conditions in the SiriusXM Customer Agreement, subscriptions automatically renew until the subscriber calls us to cancel. Customers are notified prior to renews for subscriptions on an annual plan or greater.On March **, 2015, *** *** called us and requested for both her accounts to be consolidated. She was offered an annual subscription at a promotional rate for each of her radios; which she accepted. The subscription was activated on radio ID *** (Toyota Rav-4) for the service period from March**, to March **, As her radio ending with ID *** (Toyota Highlander) was currently on a month trial subscription, her annual promotional subscription, would not start until her trial expired on April **, 2015. The $balance was paid with a credit card that was left on file for future renewals. A confirmation email was sent to *** *** on March **, detailing the terms of the renewal and advising her of the upcoming credit card charges. On March **, 2016, her annual subscription automatically renewed on the Rav-4; charging $to the credit card on file. On April **, 2016, her subscription renewed for the Highlander, however, we were unable to charge the card on file. On April **, 2016, *** *** called us requesting to cancel her subscriptions; which we processed immediately and a full refund of the $payment from March **, was issued A member of our Corporate Solutions Team reached out to *** *** regarding her concerns. We reviewed the automatic renewal policy and explained that subscriptions renew at current rates. *** *** stated that the payment she made in March was only suppose to be a onetime payment and was informed that both her services would renew on the same date. We offered to provide her with another annual promotional rate subscription on both radios on invoice payment, but she declined our offer. We apologized for any inconvenience she experienced and confirmed that her subscription was cancelled and her refund was issued. Should *** *** have any further questions or concerns, we ask that she contact us utilizing our contact information below.SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concerns. If you’d like to contact us regarding this matter, please use the information listed below.Sincerely,Geraldine R***SiriusXM Corporate Solutions Team###-###-#### (*** *)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
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*** *** *** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** ***’ behalf. We regret
that his recent experience led to a complaint with your agency. After researching *** ***’ account it was found that his complaint was in regards to the transferability of his Lifetime Subscription. Per the terms and conditions of the SiriusXM Customer Agreement when the subscription was purchased in 2008, the transferability of a Lifetime Subscription depends upon whether it is associated with a home, portable, or dock & play receiver, or whether it is first associated with a receiver installed by an automaker or an automotive dealer. Lifetime Subscriptions first associated with, or subsequently transferred to, a receiver installed by an automaker or an automotive dealer in a vehicle, are non transferable, except in the event the original Receiver associated with the Lifetime Subscription is stolen, accidentally damaged or is defective. A Lifetime Subscription associated with a home, portable, or dock & play Receiver is transferable from one such Receiver to another, up to a maximum of three (3) times. For each permitted transfer of a subscription, a transfer fee will be charged. In December 2008, *** *** purchased a Lifetime Subscription for Radio ID ending in *** (Jeep). On April **, 2017, we received records from a dealership stating there was a change in the ownership of the vehicle and the Lifetime Subscription was cancelled. A member of our Corporate Solutions Team reached out to *** *** to further discuss his concerns. As a final courtesy, we placed the Lifetime Subscription on his Radio ID ending in *** (Honda), and waived the $fee. We informed him that the Lifetime Subscription is no longer transferable and will remain with the Radio ID ending in ***. Should *** *** have any further questions or concerns, we ask that he contact us utilizing the information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’ concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-####***

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* Re: Revdex.com Complaint- *** *** *** Hello Mediator, Thank you for contacting Sirius XM on *** ***
behalf. We regret that his recent experience led to a complaint with your agency. It was found that *** *** complaint is regarding receiving collections calls at his place of work attempting to collect his balance due. A member of the Corporate Solutions team contacted *** *** and apologized to him for reaching out during his work hours. We informed *** *** that on June **, there was a note placed on his account not to contact him between the hours of 9:00am to 7:00pm and his phone number has been updated. *** *** was credited for one month service which covered from June *, to July *, 2016. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concerns. If you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Jo-Ann M*** SiriusXM Corporate Solutions Team ###-###-#### (option *)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
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*** *** ** *** *** *** *** * *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We regret that his
experience led to a complaint with your agency. After researching *** *** account, it was found that his complaint is regarding programming *** *** would like both Sirius and SiriusXM to add a local radio station to their lineup A member of our Corporate Solutions team reached out to *** *** to further discuss his concerns and he stated it was his son that filed the Revdex.com Complaint. We assured him we would forward the information to our programming departmentShould *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concerns. If you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Jo-Ann M*** SiriusXM Corporate Solutions Team ###-###-#### (option *)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The reason their numbers do not add up is because they do not disclose that the Music Royalty Fee is also taxedSince the Music Royalty Fee is being taxed it is probably because the state considers it to be part of the cost of serviceTherefore Sirius is being disingenuous when it separates it out as a separate feeNext thing you know they will be instituting fuel surcharges for the cost of launching their satellites or maybe I shouldn't give them any ideas. This all stems for a lack of disclosure by the agents, who in all fairness probably are not trained to explain the complex nature of their service's billing practices.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
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*** *** *** ** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** ***’ behalf. We
regret that his recent experience led to a complaint with your agency. We have investigated *** ***’ complaint regarding his Lifetime Subscription being canceled when he did not request this and determined it was due to agent processing error A member of our Corporate Solutions Team spoke with *** *** and further discussed his concerns. We apologized for any inconvenience this has caused him and advised him that we have reactivated his Lifetime Subscription. We informed him that the agent who made the error on his account will be retrained Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’ concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team *** *** **